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GUEST SERVICES D I R E C TO RY

Welcome to Qasr Al Sarab Desert Resort by Anantara Marhaba! We are delighted you have chosen to stay at Qasr Al Sarab Desert Resort by Anantara. ‘Qasr Al Sarab’ in Arabic literally means ‘Palace of Mirages’. As you will have discovered upon arrival, all areas of the resort have been designed to evoke memories of an era gone by. From the exquisite décor on the walls, to the furniture and the furnishings in your room, immerse yourself in a rich tapestry of local culture and hospitality. We have a variety of options to keep you entertained during your stay. Embark on a culinary journey offering a wide choice of traditional Emirati cuisine and international dining. The adventurers can discover the vast Liwa desert and the many charms it has to offer, with a choice of outdoor activities, trekking, camel rides, archery and desert safaris. A dedicated activities team is on hand to provide you with guidance and assistance at all times. Please take a few minutes of your time to go through this directory, designed to give an added insight into what is available here at the resort, as well as some important tips on how to survive the heat and enjoy the destination overall. We invite you to share your impressions with us at any time and wish you a truly memorable and enjoyable stay with us. Kind regards, Adrian Stoppe General Manager

Discovery Your passport to privileged journeys Global Hotel Alliance (GHA) is the world’s largest alliance of independent resort brands. GHA currently includes over 300 upscale and luxury hotels in 52 different countries, offering enriched experiences through its exciting new GHA Discovery programme. The GHA Discovery programme is designed as a guest recognition scheme like no other. Innovative and distinctive in its benefits, GHA Discovery reflects the diverse cultures of the alliance and of its individual member brands. It rewards members staying at a GHA property with hotel benefits and exclusive journeys to make each stay even more enjoyable. We believe that receiving authentic, memorable experiences throughout your travels is worth far more than collecting points. With that in mind, GHA Discovery is an innovative programme that rewards travelers with amazing Local Experiences. These have been designed by our local experts and offer you access to a large selection of adventures that are not easily available or accessible to the general public. The GHA Discovery programme offers three levels of membership: Gold, Platinum and Black. These levels are based on the number of nights you stay in a GHA hotel. The more nights you spend with us, the more amazing the membership benefits and Local Experiences you will receive. Joining GHA Discovery is the first step towards a wealth of unique privileges. Membership is completely free of charge. Once you have completed the form online, you’ll automatically become a Gold tier member. We will also begin building your membership preference profile, which allows us to tailor your Local Experiences to your specific tastes. Join us today to begin enjoying the perks of GHA Discovery membership. www.discoveryloyalty.com

Environmental, Social & Cultural Sustainability Policy Qasr Al Sarab Desert Resort by Anantara, located in the legendary Liwa desert of Rub’ Al-Khali or Empty Quarter, the largest sand desert in the world, is seeking to reinforce our commitment towards environmental, social and cultural sustainability in our adherence to the requirements of Green Globe Standards.

Water conservation

Energy conservation

We reduce the consumption of water by applying best

We reduce energy consumption by at least 10% annually,

practices for plant irrigation and outdoor landscape design,

complying with our group requirements. We make energy-

including an on-site sewage treatment plant to recycle the

saving investments; like installation of Building Management

water for non-potable re-use for irrigation. More than 60%

Systems (BMS), for intelligent lighting and energy control,

of water for irrigation is by recycled water. We minimize

to reduce excessive and unnecessary use of electricity

water consumption by more than 3% annually adhering

and buying and placing energy-efficient lighting around

with Anantara Group requirements in all areas of the resort

the resort, turning off all unnecessary lights, as well as

through the combined efforts of guests and associates

computers and other electronic appliances when not being

by implementing a several initiatives like the Green Bed

used, and using air conditioners mindfully through Chiller

program in which reusing options are offered for linens,

Management System (CMS). Timings of the lightings are

bathrobes and towels, as well as low flow toilets lessens

adjusted as per the seasonal changes and scheduling the

the amount of wasted water. We are also mindful that every

laundry operations as per the hotel occupancy.

drop counts, knowing that small steps, such as turning off taps when brushing teeth, will accumulate into an even greater saving.

Waste management

Health and safety

We combat pollution by reducing, reusing and recycling

We maintain the health and safety of our guests and

solid waste which impacts landfills, by cooperating with a

associates alike by identifying and monitoring all potential

local waste management contractor. In support of our new

risks and hazards on a regular basis, and by implementing

waste management direction, we have a compactor to

improved practices when risks are identified, complying

reduce the volume of landfill; we also supply our landscaping

with the local EHS regulations, in addition to creating

waste through the contractor to the local farm for reuse

awareness through a specific training program and

and, we have a policy in place to purchase products which

related campaigns.

are durable, repairable and able to be recycled in order to achieve a reduction in the landfill by 20% annually.

Water bottles All our water bottles are plastic-free and bio-degradable.

Quality We ensure the hotel’s sustainability performance and commitment is s improving by measuring our guests’ satisfaction based on corporate standards, setting a high priority on the development and training of our associates, nurturing excellence amongst us and creating regular property maintenance plans.

Social culture In the development of Qasr Al Sarab, it was ensured that the archaeological or cultural heritage features were protected, such as the external design of the buildings and Barasti that covers all terraces, providing the preservation and public display of local and regional cultural heritage. We work in partnership with the local community as part of our social commitment, we also promote local cultural awareness amongst our associates and guests integrate indigenous culture into everyday experiences. Also providing opportunities for local people to work with us, whenever possible, and environmentally, culturally sustainable products and services are sourced locally. Qasr Al Sarab Desert Resort by Anantara will continue to comply with all relevant regulations and to meet international best practices. We ensure the implementation of environmental, social and cultural sustainability programs by monitoring processes and progress, as well as inviting and encouraging our guests, suppliers and the local community to participate in our efforts to achieve sustainability.

Simply dial ‘0’ on your phone to speak to our Guest Service Centre in case you need any assistance or use our mobile app.

Anantara Mobile App Scan the QR code below to download the Anantara App to get information, make bookings or reservations or send requests during your stay.

Adaptors The voltage in the UAE is 220 volts. Should you require adaptors to charge your camera, laptop or iPod, please contact the Guest Service Centre.

Airlines and schedules A list of airlines operating to and from the UAE can be obtained from the Concierge.

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For updated schedules and for assistance with bookings and reconfirmations, please contact the Guest Service Centre.

Amenities Forgot your razor or out of toothpaste? Please contact the Guest Service Centre.

Baby cot Need a crib for the little one? Please contact the Guest Service Centre.

Babysitting

Child minding services are available during your stay and can be arranged 24 hours in advance. A minimum of six hours prior notice is required for same day service and the minimum age is 1 year old. Please contact the Guest Service Centre for more information.

Baggage Please contact the Guest Service Centre if you need us to collect your baggage. For guests leaving later than the check-out time of 12:00 pm, a baggage store room is available.

Banks Many international banks are represented by branches in Abu Dhabi. Banking hours are from 8:00 am to 4.00 pm, six days a week, with some banks operating on a split shift rotation of 8.00 am to 1.30 pm and 5.00 pm to 9.30 pm. All banks are closed on Fridays. For assistance, please contact the Guest Service Centre.

Blankets Should you require an additional blanket, please contact the Guest Service Centre.

Business Centre Conveniently located in the Conference Centre, our Business Centre offers comprehensive secretarial services, the latest business equipment as well as communications and computer systems supported by experienced and friendly staff. For further information, please contact the Guest Service Centre or refer to the additional information provided in this directory.

Check-out It is always hard to say goodbye to paradise. For late check-out after 12:00 pm, please contact the Guest Service Centre and inform us at least 24 hours in advance. We will do our best to help, however this is chargeable and subject to availability.

Coffee

A coffee machine has been placed in the cabinet inside your bedroom for the freshest coffee during your stay. Complimentary coffee, creamer and sugar are provided and will be replenished daily. If you need additional supplies, please contact the Guest Service Centre.

Concierge The Concierge team located in the main Lobby will assist you with your requirements concerning local activities, sightseeing information, restaurant reservations, mail, messages and travel arrangements. For assistance, please contact the Guest Service Centre.

Conference facilities Create inspiring meetings and events in luxurious surroundings set against the backdrop of the Liwa Desert. Each venue features the latest audio-visual technology, providing guests with a unique experience. For assistance, please contact the Guest Service Centre.

Consulates and embassies A list of telephone numbers for consulates and embassies is available from Concierge. For assistance, please contact the Guest Service Centre.

Courier service Worldwide courier services are available through the concierge. For more information, please contact the Guest Service Centre.

Credit cards We are delighted to accept payment with the following credit cards; American Express, Diners Club, MasterCard, JCB Card, Visa Card and Union Pay.

Currency exchange Need to change your major international currency to Dirhams? Please proceed to the Reception for assistance.

Dress code Smart casual clothing is suitable for all areas of the resort. For men, cotton summer suits, shirts and trousers are ideal for most of the year. Ladies clothing should be conservative and presentable. Tight-fitting clothes are not recommended, arms and legs should be adequately covered in public places.

Emergencies The resort is equipped with comprehensive safety equipment. In the event of an emergency, the alarm will be activated. An evacuation plan is located on the inside of your room door. Emergency procedures can be found at the back of this directory. Please familiarize yourself with the emergency exits. In co-operation with the Municipal authorities, the Management takes this opportunity to assure you that we are constantly taking every precaution to ensure your safety. For any Emergency requirement, please press the Emergency button on your telephone.

First aid Need a plaster or first aid item? Please contact the Guest Service Centre.

Florist Say it with flowers! Surprise your loved one with a beautiful floral arrangement. Please contact the Guest Service Centre.

D E F

Games We have a selection of games for you to borrow. Please contact the Guest Service Centre.

In-villa spa treatments The Anantara Spa offers a variety of traditional and modern treatments. To receive maximum benefit from these treatments, we invite you to pre-book appointments. You may also book a private treatment within your room or villa. Please press Spa on your telephone for any inquiries.

Internet Broadband internet connection is available in your room/villa and the resort at no charge. For more information, please contact the Guest Service Centre.

Key cards Please remember to return your key cards to the Reception Desk upon check-out. For security purposes, key cards are programmed to remain valid until 12.00 noon on the day of check-out. Should you wish to extend your stay, please ensure that your key cards are revalidated at the Reception Desk.

Kids’ club Please contact the Guest Service Centre for details of children’s activities available during your stay. Timings: 9.00 am to 6.00 pm

G H I K

Laundry / Pressing / Dry-cleaning We are delighted to offer a daily laundry service. Laundry collected before 10:00 am will be returned on the same day. Laundry collected after 10:00 am will be returned before 6:00 pm the following day. For express service, laundry will be returned within four hours. Charges are required for express service. For assistance, please contact Guest Service Centre.

Library Visit the library located in the main lobby and browse through an excellent selection of books and

journals.

Lost and found If you have lost anything during your stay at the resort, please contact the Guest Service Centre.

Medical service Hopefully, you will not need it during your stay, but if you feel unwell and need medical attention, please contact the Guest Service Centre.

Messages Messages left with the telephone operator will be printed and delivered to all guest rooms and villas. A flashing red light on your room/villa telephone indicates that a message has been left for

you. To retrieve your message, please press the red ‘Message’ button on your telephone. For more information, please refer to the Telecommunications section in this directory or contact the Guest Service Centre.

Pets Apart from assistance dogs (guide dogs or hearing dogs), we regret that pets are not permitted within the resort.

Photography / Video filming Normal tourist photography is acceptable, but it is considered offensive to photograph Muslim women. Overall it is advisable to request permission before photographing UAE Nationals. Please note: It is

strictly prohibited to take photos of Airports, Military Installations, Harbours, Oilfields, Refineries, Power and Desalination Plants, Ministries and Palaces.

Prayers Available upon request, the resort has an adequate supply of prayer mats and the Holy Quran. For assistance please contact the Guest Service Centre. The prayer room is located on B2 level of the main building.

Prayer timing Directional signage to Mecca is located in all rooms. For assistance, please contact the Guest Service Centre.

Private vehicles Driving in private vehicles is prohibited in the area as this is part of an animal conservation and only Qasr Al Sarab cars are allowed on the dunes.

Reservations Let us help to book another stay at Anantara Resort. To make a reservation at any other Anantara resort, please contact the Guest Service Centre.

Safety box A digital safe is placed in the armoire. Please remember to place your valuables inside and locked to keep them safe. The resort is not responsible for any missing valuables kept in the room or the safe. Safe Deposit Boxes are also available in the Reception Area. Please contact the Guest Service Centre for further assistance.

Shoe cleaning service

For complimentary shoe cleaning service, please leave your shoes in the basket provided in your wardrobe. Alternatively, please contact the Guest Service Centre.

Stationery If you need more stationery, please let us know. For assistance, please contact the Guest Service Centre.

Souk An enduring memory can be enhanced with a little gift from your trip. It is located next to the main lobby of the resort and is open from 8:00 am to 8:00 pm. For more information, please contact the Guest Service Centre.

Transportation Our fleet of luxury vehicles and professional chauffeurs will ensure that you enjoy a comfortable and safe ride, no matter where in the UAE you would like to go. To book your ride please contact the Guest Service Centre.

Visitors As per the laws of the UAE, all guests are requested to register with the reception on arrival.

Voice mail A voice mail facility is incorporated into your room telephone. Please press the ‘Message’ button on your telephone to retrieve any messages. Should you require further assistance, please refer to the Telecommunications section or contact the Guest Service Centre.

Wake-up calls If you need a wake-up call for an early morning activity, please contact the Guest Service Centre. Alternatively, an alarm clock is provided on the bedside table.

Water It is not advised to drink tap water due to the high level of calcium hardener. We recommend that you only drink bottled water provided in your room during your stay. Please contact the Guest Service Centre should you require additional supplies.

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Your Privacy Please place the ‘Privacy’ card at the entrance to your room/villa should you wish not to be disturbed. Please contact the Guest Service Centre if you require them to screen or hold your telephone calls.

Sweet dreams Pillow menu

For your absolute comfort, we have a variety of pillows to make your night a restful one.

Cherry stone pillow:

Contour pillow

Filled with cherry stones, this pillow provides a therapeutic

Ergonomically and naturally aligns your neck, while the

experience for guests looking to combat aches and

memory foam cushioning inside contours to the shape of your

discomfort.

head, instantly changing shape and form when you move.

Cool down pillow

Down neck supporting pillow

Made with climarelle fleece, the cool down pillow provides

Filled with white original goose down, the little pillow roll is

guests with refreshing comfort as they sleep, and a great

suitable for bedtime reading and relaxing.

break away from the desert heat.

Ecological pillow

Non-allergy bolster

Mother Nature is the best guide to a good night’s sleep.

Made of 100% cotton, and suitable for guests with sensitive

Filled with natural spelt, the particular shape of the husks

skin. The non-allergy bolster provides additional comfort for

allows optimal support to the neck and head.

guests who prefer to sleep on their side.

Non-allergy Pillow Soft, smooth like a feather, made from 100% cotton and perfect for guests with sensitive skin. The non-allergy pillow assures you a good night’s rest.

Business services Conveniently located on the lobby level, the Business Centre offers comprehensive secretarial services, the latest in business equipment, communications and computer systems supported by experienced and friendly staff. For further information, please contact the Guest Service Centre from your telephone.

Binding and printing services

Conference and meeting rooms

The staff will gladly assist you with any binding or printing

The boardroom and meeting rooms are available for smaller

that you may require. Prices vary depending on specification.

meeting requirements and are equipped with the latest

Advance notice is required for printing requests.

communication technology. Charges are subject to meeting room type and duration of usage.

Computer systems

Equipment rental

The resort offers individual workstations each equipped

Personal computers, laser printers and facsimile machines are

with computers running both Windows and Apple

available for rental. LCD projectors and overhead projectors,

Macintosh programmes as well as access to a laser

TVs, speaker phones may also be rented for use in the

printer, scanner, color printer and telephones.

meeting rooms or guest rooms.

Mailing services

Translation and interpretation services

All items are carefully handled and professionally

These services are available upon request.

processed by the resort’s experienced team.

Advance notice is required.

Welcome to Anantara Spa & Wellness The Anantara Spa offers a haven of peaceful serenity where you can leave behind the stresses of everyday life and begin to synchronize the subtle energies of your inner chi. Tranquility within an enclave of traditional Arabic design, the Anantara Spa offers rejuvenating body treatments including Thai massage and lavish body scrubs using the finest indigenous ingredients. The spa features five treatment suites complete with a Moroccan hammam facility. The hammam features double-heated marble beds, Jacuzzis, steam rooms, water fountains and even an invigorating ice room. Additionally, there is an alfresco Thai Sala for private massages. Deep relaxation provides the Ocean Dream treatment bed with a relaxing water mattress which provides the perfect surface to perform any kind of massage. Rich facial treatments using renowned Elemis products are available along with NSI gel manicure and pedicure and Ella+mila products for regular polish. Preventative and rejuvenating Medihand and Mediheel by Elim treatments pamper hand and feet. To enhance the everyday or to mark a special occasion, the LVL lash treatment lifts lashes from the root and gives the appearance of added length and volume. Enjoy pampering treatments with your partner in the couple’s spa suite or book a personalised experience in the privacy of your villa.

Timings: 10.00 am to 10.00 pm

Wellness & meditation centre In a peaceful and relaxed atmosphere, the Wellness Centre offers wellness consultation, meditation sessions, yoga, and Pilates classes.

Yoga Feeling a little stressed and tense? Yoga is the perfect answer. This mental, physical and spiritual discipline, originating in ancient India, has provided relief, harmony and comfort to people around the world for centuries. Eliminate the signs of stress from your body and mind. Embark on a unique experience with our Yoga sessions in the middle of the stunning Liwa desert. Yoga classes take about one hour and are suitable for adults and teenagers above the age of 16. Please note that this activity is subject to availability and weather conditions.

Telephone Information All guestrooms are equipped with a telephone system that allows you to directly make local and international calls. It also provides you with your personal voice mail system. After dialing 9, you are immediately connected with an outside line and able to dial the desired number. The total amount of your telephone charge will be automatically registered at the cashier’s desk and charged to your account upon departure.

Dialing information

Telephone charges

As per ETISALAT (Emirates Telecommunications

Should you have any queries, please contact the Guest

Company), all telephone calls are charged per unit and

Service Centre.

billed per minute. Please note that all telephone calls are charged automatically, 40 seconds after you have completed the dialing process, even if the called party has not answered.

Area code

Destination

Call rate

Pulse

UAE

Per Minute

United States

per minute

1246

Bahamas

Per Minute

1264

Barbados

Per Minute

1268

Anguilla

Per Minute

1284

Antigua & Barb

Per Minute

1284

British Virgin Islands

Per Minute

1340

U.S. Virgin Islands

Per Minute

1345

Cayman Islands

Per Minute

1441

Bermuda

Per Minute

1473

Grenada

Per Minute

1649

Turks & Caicos

Per Minute

1664

Montserrat

Per Minute

1671

Guam

Per Minute

1758

St. Lucia

Per Minute

Area code

Destination

Call rate

Pulse

1767

Dominica

Per Minute

1784

St. Vincent

Per Minute

1787

Puerto Rico

Per Minute

1808

Hawaii

Per Minute

1809

Dominican Republic

Per Minute

1868

Trinidad & Tobago

Per Minute

1869

St. Kitts & Nevis

Per Minute

1876

Jamaica

Per Minute

1907

Alaska

Per Minute

Egypt

Per Minute

212

Morocco

Per Minute

213

Algeria

Per Minute

216

Tunisia

Per Minute

218

Libya

Per Minute

220

Gambia

Per Minute

221

Senegal

Per Minute

222

Mauritania

Per Minute

223

Mali

Per Minute

224

Guinea Republic

Per Minute

225

Ivory Coast

Per Minute

226

Burkina Faso

Per Minute

227

Niger

Per Minute

228

Togo

Per Minute

229

Benin

Per Minute

230

Mauritius

Per Minute

231

Liberia

Per Minute

232

Sierra Leone

Per Minute

233

Ghana

Per Minute

234

Nigeria

Per Minute

235

Chad

Per Minute

236

Central Africa

Per Minute

237

Cameroon

Per Minute

238

Cape Verde

Per Minute

239

São Tomé and Príncipe

Per Minute

240

Equatorial Guinea

Per Minute

Area code

Destination

Call rate

Pulse

241

Gabon

Per Minute

242

Congo

Per Minute

243

Zaire

Per Minute

244

Angola

Per Minute

245

Guinea Bissau

Per Minute

246

Diego Garcia

Per Minute

247

Ascension Island

Per Minute

248

Seychelles

Per Minute

249

Sudan

Per Minute

250

Rwanda

Per Minute

251

Ethiopia

Per Minute

252

Somalia

Per Minute

253

Djibouti

Per Minute

254

Kenya

Per Minute

255

Tanzania

Per Minute

256

Uganda

Per Minute

257

Burundi

Per Minute

258

Mozambique

Per Minute

260

Zambia

Per Minute

261

Madagascar

Per Minute

262

Réunion Island

Per Minute

263

Zimbabwe

Per Minute

264

Namibia

Per Minute

265

Malawi

Per Minute

266

Lesotho

Per Minute

267

Botswana

Per Minute

268

Swaziland

Per Minute

269

Comoros

Per Minute

2696

Mayotte

Per Minute

South Africa

Per Minute

290

St. Helena

Per Minute

291

Eritrea

Per Minute

297

Aruba

Per Minute

298

Faroe Island

Per Minute

299

Greenland

Per Minute

Area code

Destination

Call rate

Pulse

Greece

Per Minute

Netherlands

Per Minute

Belgium

Per Minute

France

Per Minute

Spain / Canary

Per Minute

350

Gibraltar

Per Minute

351

Portugal / Azores

Per Minute

352

Luxembourg

Per Minute

353

Ireland

Per Minute

354

Iceland

Per Minute

355

Albania

Per Minute

356

Malta

Per Minute

357

Cyprus

Per Minute

358

Finland

Per Minute

359

Bulgaria

Per Minute

Hungary

Per Minute

370

Lithuania

Per Minute

371

Latvia

Per Minute

372

Estonia

Per Minute

373

Moldova

Per Minute

374

Armenia

Per Minute

375

Belarus

Per Minute

376

Andorra

Per Minute

377

Monaco

Per Minute

378

San Marino

Per Minute

380

Ukraine

Per Minute

381

Yugoslavia

Per Minute

385

Croatia

Per Minute

386

Slovenia

Per Minute

387

Bosnia Herzegovina

Per Minute

389

Macedonia

Per Minute

Italy

Per Minute

396

Vatican City

Per Minute

Romania

Per Minute

Switzerland

Per Minute

Area code

Destination

Call rate

Pulse

423

Liechtenstein

Per Minute

421

Slovak Republic

Per Minute

420

Czech Republic

Per Minute

Austria

Per Minute

United Kingdom

Per Minute

Denmark

Per Minute

Sweden

Per Minute

Norway

Per Minute

Poland

Per Minute

Germany

Per Minute

500

Falkland Islands

Per Minute

501

Belize

Per Minute

502

Guatemala

Per Minute

503

El Salvador

Per Minute

504

Honduras

Per Minute

505

Nicaragua

Per Minute

506

Costa Rica

Per Minute

507

Panama

Per Minute

508

St. Pierre & Miquelon

Per Minute

509

Haiti

Per Minute

Peru

Per Minute

Mexico

Per Minute

Cuba

Per Minute

Argentina

Per Minute

Brazil

Per Minute

Chile

Per Minute

Colombia

Per Minute

Venezuela

Per Minute

590

Guadeloupe

Per Minute

592

Bolivia

Per Minute

592

Guyana

Per Minute

593

Ecuador

Per Minute

594

French Guiana

Per Minute

595

Paraguay

Per Minute

596

Martinique

Per Minute

Area code

Destination

Call rate

Pulse

597

Suriname

Per Minute

598

Uruguay

Per Minute

599

Netherlands Antilles

Per Minute

Malaysia

Per Minute

Australia

Per Minute

619162

Cocos Island

Per Minute

619164

Christmas Island

Per Minute

Indonesia

Per Minute

62778

Indonesia Batam Island

Per Minute

Philippines

Per Minute

New Zealand

Per Minute

Singapore

Per Minute

Thailand

Per Minute

667

Thailand South

Per Minute

670

Saipan

Per Minute

671

Guam

Per Minute

672

Norfolk Island

Per Minute

6721

Australian Antarctic Territory

Per Minute

673

Brunei

Per Minute

674

Nauru

Per Minute

675

Papua New Guinea

Per Minute

676

Tonga

Per Minute

677

Solomon Islands

Per Minute

678

Vanuatu

Per Minute

679

Fiji

Per Minute

680

Palau

Per Minute

681

Wallis & Futuna

Per Minute

682

Cook Islands

Per Minute

683

Niue Island

Per Minute

684

Samoa (USA)

Per Minute

685

Samoa West

Per Minute

686

Kiribati

Per Minute

687

New Caledonia

Per Minute

688

Tuvalu

Per Minute

689

French Polynesia

Per Minute

Area code

Destination

Call rate

Pulse

690

Tokelau

Per Minute

691

Micronesia

Per Minute

692

Marshall Islands

Per Minute

Russia/Kazakhstan

Per Minute

Japan

Per Minute

South Korea

Per Minute

Vietnam

Per Minute

850

North Korea

Per Minute

852

Hong Kong

Per Minute

853

Macau

Per Minute

855

Cambodia

Per Minute

856

Laos

Per Minute

China

Per Minute

880

Bangladesh

Per Minute

886

Taiwan

Per Minute

Turkey

Per Minute

India

Per Minute

Pakistan

Per Minute

Afghanistan

Per Minute

Sri Lanka

Per Minute

Myanmar

Per Minute

960

Maldives

Per Minute

961

Lebanon

Per Minute

962

Jordan

Per Minute

963

Syria

Per Minute

964

Iraq

Per Minute

965

Kuwait

Per Minute

966

Saudi Arabia

Per Minute

967

Yemen

Per Minute

968

Oman

Per Minute

970

Palestine

Per Minute

9712

UAE Abu Dhabi

Per Minute

9714

UAE Dubai

Per Minute

9716

UAE Sharjah / Ajman / Umm-Al-Quwain

Per Minute

972

Israel

Per Minute

Area code

Destination

Call rate

Pulse

973

Bahrain

Per Minute

974

Qatar

Per Minute

975

Bhutan

Per Minute

976

Mongolia

Per Minute

977

Nepal

Per Minute

Iran

Per Minute

992

Tajikistan

Per Minute

993

Turkmenistan

Per Minute

994

Azerbaijan

Per Minute

995

Georgia

Per Minute

996

Kyrgyzstan

Per Minute

998

Uzbekistan

Per Minute

Abu Dhabi

Per Minute

Al Ain

Per Minute

Dubai, Hatta

Per Minute

Mobile

Per Minute

Mobile Du

Per Minute

Mobile

Per Minute

Sharjah, Ajman, Umm Al Quwain

Per Minute

Ras Al Khaimah

Per Minute

800

Home Direct

Per Minute

Fujairah

Per Minute

133

Calling Card

Per Minute

140

Time

Per Minute

141

Time

Per Minute

180

Directory Enquiry

Per Minute

181

Directory Enquiry

Per Minute

4004444

Internet

Per Minute

5005555

Internet Call

Per Minute

50084

Sita Data call

Per Minute

5009

Telex Call

Per Minute

800

Toll Free Call

Per Minute

Local calls To make a local call: Dial 9 to gain access to an outside line. As soon as you hear the dial tone, enter the area code (not required when calling an Abu Dhabi number) followed by the telephone number. Example: Calls within Abu Dhabi: Dial 9 + local telephone number Calls within UAE: Dial 9 + area code + telephone number Calls to UAE mobiles: Dial 9 + mobile operator code + telephone number Area codes for locations within the UAE are as follows: Destination

Area code

Abu Dhabi

9 02

Al Ain

9 03

Dubai, Hatta

9 04

Ajman, Sharjah, Umm Al Quwain

9 06

Ras Al Khaimah

9 07

Fujairah

9 09

Directory inquiries

Incoming calls

Directory inquiries may be called directly from your

If you are expecting a call but you will be unavailable in

telephone. Press 9, followed by 180.

your room, please advise the Guest Service Centre

For assistance, please contact the Guest Service Centre.

of your location in the resort.

Outgoing calls

Room-to-room calls

If you wish to make an outgoing call, press 9, wait for the

How to make a local call from guest rooms:

dial tone then dial your number.

Resort blocks: Dial 6 + room number Villas: Dial 600 for villas two to nine Dial 60 for villas 10 to 53. For further local call information, please dial 0 and the Guest Service Centre can assist you.

International Direct Dialing (IDD) How to make an IDD call: 1.

1.The telephone in your room has access to International Direct Dialing (IDD) allowing you to make an overseas call without going through the operator.

To make an IDD call, you need the following numbers: International Code, Country Code, Area Code and Local Telephone Number. The International Code for all calls originating from Abu Dhabi is 00. Please refer to the IDD Directory on the preceding pages to find the Country and Area codes.

Dial 9 to enter the IDD System. As soon as you hear the dial tone, enter the International Code, Country Code, Area Code and Local Telephone Number. Example: To call telephone number (0207) 501 20 11 in the UK, please dial:

IDD code

Internation code

Country code

Area code

207

Local telephone number

501 20 11

For further IDD information, please dial 0 and the Guest Service Centre can assist.

Personal computer internet access Each room is equipped with a broadband data port, which offers improved and quick connection. No fee will apply for internet usage. Wireless connectivity is also available for free in your room in the public areas, including the lobby, outdoor swimming pools, ballrooms, meeting rooms and Business Centre. Should you have any queries about setting up your portable computer network, please contact the Guest Service Centre.

Diversion Name Traditionally a region steeped in the oral practice of handing down history through poetry and folklore, the actual origins of the name are shrouded in uncertainty. No one knows exactly when Abu Dhabi became the city’s current moniker. What is clear though is the meaning, which literally translates into ‘Father of the Gazelle’.

History There is significant archaeological evidence that parts of the region were inhabited as early as the 3rd millennium BC. In the past, historians have revealed the discoveries of an ancient irrigation system dating back to the Iron Age, the first oasis settlements, and a flourishing prehistoric trade route with Iraq and Syria, all of which would have supplemented and complemented the development of civilization in the area. The ancestors of this land traded pearls, found in rich abundance in the Persian Gulf, and copper from the Al Hajar mountains. In an era when oxygen tanks were not invented, divers wearing thick leather coverings on their hands, feet and nose plunged into the gulf, up to thirty times a day, spending a minute per dive to retrieve their treasure. By the late nineteenth century, the region saw the rise of the Al Nahyan family who currently make up the rulers of modern day Abu Dhabi. Interest in the exploration and later discoveries of oil began in the 1930s after the sharp decline of the pearling trade.

Geography, location and climate As the capital and one of the two largest cities in the UAE, Abu Dhabi lies on a T-shaped island connected to the mainland by a series of bridges. A group of about 200 islands fall under Abu Dhabi’s territory, including Sir Bani Yas, Al Futaisi and Saadiyat. With an extensive coastline of over 600 km, 2,000 parks and gardens, and approximately 67,500 square kilometers of land surface, the emirate forms approximately 80% of the UAE’s total land area. Abu Dhabi has a hot, arid climate and there are two seasons, namely winter and summer. From June through to September, the region experiences temperatures averaging 35°C. During this period, visitors can expect to witness intermittent sandstorms which drastically reduce visibility. The highest temperatures recorded during the year fall within 46°C, with the lowest around 20°C.

People The UAE has a diverse and vibrant culture with a harmonious society embracing many people from different countries. In harmony with old Arabian traditions and Islamic customs, UAE nationals are hospitable and extremely welcoming to visitors.

Important information You are requested to dress conservatively in public, particularly during religious holiday periods. In resorts and beach clubs western swimwear is acceptable at the pool, however is not welcomed in public areas. When shopping, please note that the UAE is a tax-free country and price tags indicate the final price on any particular item. Overly public displays of affection are not encouraged, although a married couple is permitted to hold hands.

Our restaurants and bars Al Liwan

Al Waha

Relax within the soothing surrounds of this lobby lounge

A sumptuous blend of gastronomic delights awaits you at

as you savor a delectable collection of Arabian coffee,

Al Waha. This restaurant features the best of traditional and

mint teas, pastries and locally grown Liwa dates. Enjoy

international cuisine. Savor an extravagant buffet of culinary

uninterrupted conversations and private meetings amidst

delights prepared in live kitchens to suit every palate.

traditional settings at your convenience. Take a moment to

7.00 am to 10.30 am (Breakfast buffet service)

delight in the beautiful sights of shifting sand dunes as you relax on the library terrace. 7.00 am to 11.00pm (Drinks) 12.00 pm to 11.00 pm (Food)

Arabian nights at Al Falaj

Dining by Design

Reminiscent of ancient tribal times, our open-air Bedouin

Create a unique culinary experience with Dining by Design,

camp brings opulence to authentic desert feasting. Relax on

tailored to your tastes. Enjoy a romantic signature dinner

Arabian seating, surrounding low tables and ornate carpets.

prepared by our master chefs as you gaze upon the awe-

Gather around the traditional Zarb, admiring a sultry skyline

inspiring panorama of the sun setting over the golden

and dark dune crests. Settle in for an atmospheric Middle

dunes. Allow a personal butler to attend to your every

Eastern dinner. Choose from a selection of mezze, roasted

desire as you savor this unique experience.

whole lamb, grill specials and sweet pastries. Seasonal, weather permitting.

Please note that this experience is subject to weather

7.00 pm to 10.30 pm

conditions and availability. Bookings need to be made 24 hours in advance. 6.00 pm to 9.00 pm

Ghadeer

Naseem Pool Bar

Unwind with a refreshing drink by the cooling waters of

The Poolside area is a sanctuary to unwind and enjoy the

this poolside restaurant during the day and return at night

Arabian sun where you can indulge in a variety of refreshing

to create special moments under the brilliant sky. Sample

mocktails or special creations from our signature mojito

culinary masterpieces that blend the flavors of Mediterranean

menu. The “Farm to Fork” pizza provides homegrown

and Arabic cuisines, whilst enjoying breathtaking views of

ingredients from our greenhouse. Located on the edge

the majestic desert. This dining destination sets the mood

of the pool surrounded by daybeds, Naseem Pool Bar

for you and your partner to share precious moments that

features a swim-up bar and in-water loungers.

will last a lifetime.

9.00 am to 9.00 pm

12.00 noon to 9.00 pm

Our restaurants and bars

Suhail

In-villa barbecue

Soak up the stunning views of the setting sun against

Enjoy a fabulous Arabian or Western-style barbecue meal

the picturesque wadi, as you indulge in a concoction of

served within the privacy of your villa. Commence your Villa

vibrant cocktails at our rooftop bar and restaurant. Savor

Barbecue experience with traditional mezze, sushi, sashimi

an exquisite selection of the finest cuts grilled to perfection,

or salads, then relish succulent mains from our charcoal grill

complemented by our selection of award-winning cellared

including kofta, beef medallions, lamb cutlets, seafood and

beverages. Experience a heightened sense of luxury with

grilled vegetables. End the experience on a sweet note with

beverage and cuisine tastings to satiate your refined taste

an assortment of desserts. Bookings need to be made at

buds amidst the undulating dunes of The Liwa Desert.

least 24 hours in advance.

3.00 pm to 11.00 pm (drinks on the terrace) 6.00 pm to 11.00 pm (à la carte dinner)

Desert Barbecue Dinner at Royal Pavilion Dunes – be whisked off for a spectacular Arabic Barbeque feast in the desert dunes attended by your own personal chef and butler. The set-up is a low Arabic seating concept with bonfire and torches. This venue is located in the desert, in a private area. Dining option will be subject to weather condition and highly recommended before or during sunset. Bookings need to be made at least 24 hours in advance.

Resort activities and experiences A night under the Stars – Camp Nujum Feel the sands of time flow through your fingers, as you and your guests indulge in an evening under the infinite desert sky at Camp Nujum, Camp of the Stars, nestled within a traditional Bedouin tent. Secluded amid the dunes, this intimate and exclusive experience is a serene expression of Liwa culture. From a guided camel trek to thrilling activities, a healthy smoothie station to lively BBQ dinner complete with tales of Arabia, this immersive evening is a true reflection of the desert’s past and present. Minimum 4 people per booking.

Archery The tribesmen of Liwa took great pride in their hunting skills. Try your hand at archery; with static targets set for different shooting ranges, this is an activity both beginners and professionals can enjoy. All you need is good upper body strength and a keen eye. Choose from multiple sessions throughout the day at the range, just a short driving distance from the resort. Limited to six guests per range master and comfortably allowing six shooters per session, an archery activity can take around an hour and a half to complete and is suitable for adults and children over the age of eight. Please note that this activity is subject to availability and weather conditions.

Camel trekking Climb aboard the ‘ship of the desert’ for an unforgettable journey across the Liwa Desert. Camel trekking is one of the most popular activities on offer. With three different treks to choose from, there is something for everyone. Family treks are ideal for families with children over the age of four. This fun-filled activity takes place in the valleys around the resort. The activity duration is around an hour and 15 minutes. If you are pressed for time, you can opt for a short trek in the afternoon. This activity takes around 45 minutes, providing you with plenty of photo opportunities. For those of you looking to capture the magic of Arabia, the sunset trek is the way to go. The longest of the trekking activities, it can take up to an hour and 45 minutes to complete, with a quick stop for refreshments in an Arabian setting. Camel treks are limited to small groups in order to enhance the experience. Alternatively, you can just bring your camera and meet the stars of the show, our camels. Please note that this activity is subject to availability and weather conditions.

Spice Spoons Learn the intricacies of culinary art during a cooking class. You can determine the cuisine you would like to prepare yourself, adding a personal touch to the experience. Before you enroll for the class you will be asked what you prefer to cook, after which we will prepare a recipe pack for you and discuss a time for the class. Once your personal recipe is prepared, the resort staff will serve your dishes for either lunch or dinner (depending on their cooking time). The cooking class takes about two hours. Bookings need to be made 24 hours in advance. Please note that this activity is subject to availability. For more information, please contact Guest Service Centre.

Desert drives If you’re looking to gain the most ground on your trip to the desert, then hop into our specially adapted 4x4 vehicles and let our guides take on a scenic adventure route. Learn about native flora and fauna on a desert safari. The dune bashing activity is perfect for action-seekers. Sit back and enjoy the view, as your guide takes you on a journey among some of the tallest dunes around. Stop for a picture opportunity and learn about the shifting of the dunes and the indigenous plants and animals that inhabit them. This activity is suitable for adults and children over the age of four. If you are a thrill-seeker, then you will thoroughly enjoy an action-packed 4x4 session as our trained guides steer you across the desert dunes. This activity usually takes place in the early morning or late afternoon, to ensure the sand is hard enough to drive on. Dune-bashing is suitable for adults and children over the age of six. Please note that this activity is subject to availability and weather conditions.

Desert walks Enjoy the splendour of the great outdoors on a guided desert walk. Learn about the history of the local area, its unique culture and interesting animals. This activity is a fun excursion for the family, allowing you to select different trails to suit your needs and fitness levels. The best time to book a desert walk is during sunrise or sunset, for optimum weather conditions and pictureperfect skies. Embark on a truly mystic and enchanting desert walk during full moon and watch as the moonlight reflects in the endless formations of magnificent dunes right before your eyes. Comfortable walking shoes are recommended. Please note that this activity is subject to availability and weather conditions.

Hunting grounds (falcon & saluki show) Falconry forms an integral part of desert life and has been practiced in the UAE for centuries. Originally, falcons were used for hunting to supplement the local diet with some meat. Today, falconry is predominantly practiced as a popular sport in the region. Take this rare opportunity to experience the majestic and skillful flight of a falcon, owl or hawk and the energy of the wonderful Saluki dogs at Qasr Al Sarab Desert Resort by Anantara. Watch the powerful birds spread their wings and fly and even witness how this amazing predator catches prey while flying at a speed of almost 360 kilometers per hour. Also learn about the history of falconry and Salukis in the UAE during this activity and enjoy this exciting experience with the whole family. Refreshments will also be offered. Falconry takes about one and a half to two hours and is suitable for all ages. Please note that this activity is subject to availability and weather conditions. Shows available from October to April

Horse riding Enveloped by an alluring expanse of golden sand dunes, Qasr Al Sarab Desert Resort by Anantara offers guests the opportunity to traverse the Liwa desert in Abu Dhabi’s Empty Quarter on horseback. Explore the captivating surroundings with a range of horse-riding activities organized by the resort, each of which is tailored to suit individual abilities. Whether you are an amateur or a seasoned rider, we will ensure you leave with a truly memorable experience. All equestrians at our stables are Endurance Race Horses of Arabian breed and are trained for long-distance races. These impeccably schooled, friendly horses are suitable for both novices and experienced riders, while our instructors are always on hand to offer support and advice. Please book your riding experience through the Activities Desk. All guests will be provided with a safety helmet. Please note that long trousers such as jeans or other well-fitting trousers are required. Very loose clothing is not permitted. Please note that this activity is subject to availability and weather conditions. We advise guests to check with their insurance company about specific policies prior to booking any riding sessions.

Fat biking It is time to hit the road and cover some bumpy terrain on a guided mountain biking adventure. Experienced mountain bikers can choose to go off the beaten track and explore the challenges that the rugged dunes present, while less challenging routes give you the opportunity to immerse yourself in the beauty of the desert landscape. Mountain biking sessions usually take place early in the morning, with trips lasting an hour and a half to two hours to complete, depending on the fitness level of the participant. Helmets are a must and will be provided, but please make sure you wear appropriate clothing. Please note that this activity is subject to availability and weather conditions. Participants must be at least 14 years or older.

Night activities For a truly mystical experience, embark on a walk at night, and watch the moonlight dance on the dunes. Contact our Activities Desk if you want to experience the magic of the desert at night time.

Sand boarding & sledding No matter what the time of day, it is hard to resist the call of the majestic sand dunes of the Empty Quarter. For adventurers looking to explore the desert in a whole new way, our hardy sandboards and sleds are perfect for racing down giant dunes and experiencing the unique thrills of our natural environment. Please note that this is not a guided activity. Boards and sleds are available for rent at the Fitness Centre desk in B2.

Tennis For some, sports are an important element of recreation. If you enjoy being active during your holidays, our impeccably maintained floodlit tennis courts provide the perfect playground. Practice your shots day and night, whenever you desire, at a convenient time for you, to ensure you get the most out of your time on the court. For those who wish to avoid the day-time desert heat, the court stays open in the night as well for evening play under the stars. Please note that this activity is subject to availability and weather conditions.

Fitness centre The Workout Room is located on B2 level of the main building. Equipped with state-of-art facilities and brand new Zwyft bikes, the Workout Room includes a comprehensive gymnasium, sauna and steam room. It is complemented by male and female relaxation rooms. Timings: 24 hours Private training and stretching sessions as well as weekly group exercises are available. For more information, and bookings please contact Guest Service Centre.

Festivals National day In the UAE, 2nd December marks not only the eventual unification of the seven emirates in 1971, but also celebrates the UAE’s independence from the United Kingdom. A day of festivity throughout Abu Dhabi, visitors can experience the vibrancy and warmth that pulsates within the city; exciting face-painting activities for children, spectacular concerts, lavish cultural events, and impressive firework displays in the cool evening skies.

Ramadan The month of Ramadan is an extremely spiritual time of the year for all Muslims worldwide. It is a period of worship, self-reflection and re-establishment of their link to Allah. It marks the occasion when Allah first gave the Prophet Muhammed (PBUH), the teachings of the Holy Quran. In recognition of this event, the period is regarded as a time of giving and sharing and occurs during the ninth month of the Islamic calendar, lasting between 29 to 30 days. Each day, beginning at sunrise till sunset, the Muslim community observes a strict fast as well as practicing complete abstinence from other earthly pleasures. The fast is broken after sunset with a meal called Iftar. Gifts and food are exchanged not only between family members, but also distributed to the less fortunate. In the Middle East, most religious and public holidays depend on the sighting of the moon within a given month or week of the Islamic calendar (Hijri). Hence, the exact occurrence of most religious or Islamic holidays is known only 24 hours in advance. Nevertheless, the holy month of Ramadan and the ensuing three-day Eid Al Fitr are the most significant religious celebrations in Abu Dhabi. Working hours for businesses are usually shortened by two to three hours during Ramadan, while stores and shops remain closed from 1.00 pm until after Iftar. Most shops and malls, however, remain open until well past midnight during this period. During the holy month of Ramadan, you will find the facilities within the resort in terms of restaurants and bars, either closed or with limited operating timings. Please contact the Guest Service Centre.

Eid Al-Fitr Meaning ‘breaking the fast’, this festival immediately follows the end of Ramadan. Beginning with an obligatory prayer known as salaat, more donations are given to the poor as celebrations are observed throughout the Emirate. The event is also marked in both Abu Dhabi and Dubai by a series of spectacular concerts given by some of the best-known performers in the Arab world, as well as a selection of cultural and artistic delights for guests to enjoy.

Eid-Al-Adha Known as the Festival of Sacrifice and held after the Hajj, Eid-Al-Adha is an important event in the Muslim community. The period marks the Prophet Ibrahim’s (Abraham) obedience to Allah and is a time for giving and sharing. Visitors to the region can experience the events that complement the occasion including sampling traditional Arabic cuisine, culture and heritage.

Liwa date festival An exciting annual insight into the precious fruit of Abu Dhabi, the Liwa Date Festival was established in 2004 to showcase the traditions of the Emirati’s rich heritage. Competitors from across the emirate, known for their passion for dates, submit their entries into the annual competition. On average, over 3,000 competitors attend and are then judged by the quality, taste and size of their fruits over a ten-day competition. Visitors to the event are not only invited to sample a dazzling array of produce but can also participate in many of the cultural activities or purchase a delightful range of Arabian arts and crafts.

Al Dhafra festival The month of December allows visitors to experience the beauty of the authentic Asayel and Majahim camels and learn about the natural origins and history of the desert-dwelling locals and their ancient traditions at the annual Al Dhafra festival. Held in the Madinat Zayed region of Abu Dhabi, just a 45-minute drive from the resort, guests may discover a world of intriguing pleasures from traditional souks displaying souvenirs from the region to stimulating falcon competitions. It is an adventure not easily forgotten.

Safety and the environment Please take the time to read this information. Although you may never need to implement the following safety information, it is always advisable to be aware of the emergency procedures.

For your safety and security The resort is equipped with a fire detection system and the staff has been fully trained to respond to an emergency situation. Rooms and suites are equipped with smoke detectors and portable fire extinguishers. All areas of the resort are equipped with alarm pull stations, which are monitored 24 hours a day. In the event of an emergency, please press EMERGENCY on your telephone and report your location.

Fire escape plan Upon checking in to your room/villa, make yourself aware of the location of all exits. Please also note the exit plan located on the inside of your room/villa door. Should there be heavy smoke, you may have difficulties locating these exits, so please take the time to observe the following points: •

Count the number of doorways between your door and the emergency exits

•

Check the location of the fire extinguishers/hoses and alarms in the corridor of your floor

•

Understand and learn your in-room air-conditioning system and ceiling fans ON and OFF controls in your room/villa

If you detect a fire • Activate the nearest MCP (Manual Call Point) • Call the resort’s Emergency Centre by pressing EMERGENCY on your telephone • Leave the building by using the exit staircase, never

If you are evacuating upon hearing the fire alarm: • Take your room or suite key and move cautiously • Feel your door with the back of your hand. If the door is hot or abnormally warm, don’t open it. If the

use the elevators. Please take your room/villa key

door is not hot, open it carefully, but be ready to

card with you

close it immediately if necessary

• Close the door(s) against the fire if you are unable to leave your room/villa • If the fire is small, extinguish it and report your action to the Emergency Centre by pressing EMERGENCY on your telephone

• If there is smoke in the corridor, stay as low as possible. Crawl on your hands and knees if necessary • Proceed to the nearest emergency exit. Stay calm and always hold the handrail • If your exit is blocked, go back to your room or suite and wait for help to come • Never attempt to use the elevator in the case of fire

If you require special assistance: • Advise the resort reception personnel upon check-in or as soon as possible thereafter • Most fatalities occur from inhalation of smoke and

If you must stay in your room:

poisonous gases and not from burning. Always

• Do not panic

stay as low to the ground as possible if there is any

• Turn off the air-conditioning

smoke present.

• Fill the bath tub with water (as a water reserve only)

• Never use the elevator

• Report your location to the Emergency Centre by pressing EMERGENCY on your telephone (888) • Stuff wet towels and sheets around door seals and air vents. Use the waste basket to bail water from

If a fire starts in your room: • Evacuate your room or suite immediately. Take your room or suite key with you • Close the door securely behind you • Activate a MCP (Manual Call Point) and notify your immediate neighbors • Call the Emergency Centre by dialing 888 on the nearest phone and walk to safety via the emergency exit

the bath tub if smoke seeps in • Remove drapes from the window • If smoke still enters your room or suite, make a tent over your head with a wet blanket • As a last resort, if the air becomes too smokeladen, it may be necessary to open your window slightly. If the windows do not open, break one with a chair. Do not open or break a window if smoke or flames are rising from a lower floor.

Fire alarm pull down points

Fire extinguishers / fire hose reels

Familiarize yourself with the location of fire alarm

Know where these are located and familiarize yourself with

pull down points.

their operating instructions.

Escape door Remember your villa has one escape door.

Assembly points These are clearly marked at strategic locations around the resort. We recommend you identify them upon arrival and if you are advised at any time to meet at an Assembly Point, please refer to your Anantara Emergency Escape Plan. You can also press EMERGENCY on your telephone for further guidance.

Fire alarm If you hear the fire alarm, remain alert and prepare yourself to evacuate. Do not attempt to pack belongings, time is precious.

Smoke If there is smoke, remain calm, drop to your hands and knees, and crawl to the exit and pathway (air is fresher at floor level). Remember, if you are caught in smoke, take short breaths and crawl to escape, because air nearer the floor is cleaner and less likely to contain deadly gases.

Other details regarding your security Guest room key It is not necessary to deposit your room key at the Reception Desk each time you leave the resort. However, please return the key to the Reception Desk before you check out.

Information and assistance Please contact the Guest Service Centre and ask for the Duty Manager in case you notice any suspicious activity or require special assistance.

Room number To ensure privacy, resort personnel are instructed not to give out room numbers of registered guests. You may be connected directly to another guest’s room by giving the name of the guest to the Guest Service Centre.

Valuables An electronic safe box is available in your room for your valuable items to store safely during your stay. Do not use simple numbers like ‘123456’ for your locker combination. The resort will not be held responsible for any valuables left in the room.

Visitors to your room For security and safety reasons, please notify the Front Desk of any overnight visitors you may have or any individuals you would like to be given access to your room.

Please Note The information and recommendations contained in this compendium have been compiled from sources believed to be reliable and to present the best current opinion on the subject. There is no warranty or guarantee as to the absolute accuracy or sufficiency of any representation contained herein. It must not be assumed that all acceptable safety measures are contained in this publication, or that other additional measures may not be required under particular or exceptional conditions or circumstances.

A survival guide to the heat Dehydration Humans can suffer from both water and salt dehydration because we sweat water and salt. For every litre of sweat, we lose an average of two to three grams of salt.

Water deficiency The first signs of water deficiency are panting and faintness. Loss of water causes a thickening of the blood. As a consequence, blood circulation and heart rate increase. In an extreme case, if blood can’t get to the heart fast enough this results in a circulatory collapse or heart stroke. Normally we should drink at least two liters of water daily but in the hot weather, we should drink more even if we do not feel thirsty. If you think you are suffering from water deficiency, seek medical help and get to a cooler place.

Salt deficiency Symptoms of salt deficiency include cramps, fatigue and faintness. Salt forms a vital part of the body’s composition and without the right amount of exchangeable salt in the body, cells and blood cannot function properly. Salt deficiency in hot weather can lead to a heat-stroke. To prevent this, doctors recommend sprinkling extra salt on food. Very active people should also drink salt solutions of a gram of salt to a litre of water. If you are suffering from salt deficiency, seek medical help and move to a cooler place.

How people react to heat The human body copes with heat by means of vasodilation and by sweating. Blood vessels expand, allowing more blood to be diverted from the centre of the body to the skin, cooling the body down. The female body tends to be slightly better at vasodilation, while the male body is slightly better at sweating.

From seaside lagoons to desert retreats Anantara Resorts, Hotels & Spas invite you to discover some of the world’s most stunning natural beauty and to embark on a true journey of inspiring passion. Whether you come to get away from it all or are looking to dive into something new, a unique Anantara experience awaits. Anantara Hotel, Resorts & Spas are currently located in the seaside town of Hua Hin and on Koh Samui, both in the Gulf of Thailand and in the Golden Triangle in Thailand’s north. In the world-renowned destination of the Maldives, the neighboring Anantara Dhigu and Anantara Veli are a 30-minute boat ride from the capital Male. Anantara Seminyak Resort & Spa in the most fashionable district of Bali. The incredibly divine Naladhu Maldives and the Desert Islands Resort & Spa on Sir Bani Yas Island are also members of the Minor Hotels and Resorts portfolio, owners of the Anantara brand of hotels and spas. To find out more or to make a reservation at any Anantara or related resort, please visit anantara.com

Anantara Hotels, Resorts & Spas Around the World Cambodia • Anantara Angkor Resort

Maldives • Anantara Dhigu Resort & Spa • Anantara Veli Resort & Spa

China

• Anantara Kihavah Villas

• Anantara Guiyang Resort

• Naladhu Maldives

• Anantara Xishuangbanna Resort

• Niyama Private Islands

Indonesia • Anantara Seminyak Bali Resort & Spa

Mauritius • Anantara Iko Mauritius Resort

• Anantara Bali Uluwatu Resort & Spa • Anantara Vacation Club Bali

Mozambique • Anantara Bazaruto Island Resort

Malaysia

• Anantara Medjumbe Island Resort

• Anantara Desaru Coast Resort & Villas Oman • Al Baleed Resort Salalah • Anantara Al Jabal Al Akhdar Resort

Portugal • • Anantara Vilamoura Resort Qatar

Tunisia • Anantara Tozeur Resort United Arab Emirates

• Banana Island Resort

• Anantara Eastern Mangroves Hotel, Abu Dhabi • Qasr Al Sarab Desert Resort by Anantara, Abu

Seychelles • Anantara Maia Seychelles Villas

Dhabi • Royal Pavilion Villas by Qasr Al Sarab • Desert Islands Resort & Spa by Anantara, Abu

Spain

Dhabi

• Anantara Villa Padierna Palace Benahavis Marbella Resort

• Anantara Sir Bani Yas Island Al Yamm Villa Resort, Abu Dhabi • Anantara Sir Bani Yas Island Al Sahel Villa Resort,

Sri Lanka • Anantara Kalutara Resort

Abu Dhabi • Anantara Dubai The Palm Resort & Spa

• Anantara Peace Haven Tangalle Resort Vietnam Thailand

• Anantara Hoi An Resort

• Anantara Bangkok Riverside Resort & Spa

• Anantara Mui Ne Resort & Spa

• Anantara Siam Bangkok Hotel

• Anantara Qui Nhon Villas

• Anantara Loy Pela Voyages • Anantara Chiang Mai Resort • Anantara Chiang Mai Serviced Suites • Anantara Golden Triangle Elephant Camp & Resort • Anantara Hua Hin Resort • Anantara Bophut Resort & Spa Koh Samui • Anantara Lawana Resort & Spa Samui • Anantara Rasananda Koh Phangan Villas • Anantara Layan Phuket Resort • Layan Residences by Anantara • Anantara Mai Khao Phuket Villas • Anantara Phuket Suites & Villas • Anantara Vacation Club Mai Khao Phuket

Zambia • The Royal Livingston Victoria Falls Zambia Hotel by Anantara