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Announcing Our New Digital Access Control System: Enhanced Security & Efficiency For Vendor Visits We are pleased to announce the rollout of a new Digital Access Control System designed to enhance security, improve guest management, and streamline vendor access to our property. WHAT’S NEW? Our updated access control process includes several exciting features that will modernize and simplify how we manage vendors and contractors entering the premises: • Digital Sign-Ins with Photo Capture: All vendors will now complete a quick digital sign-in process upon arrival, which includes capturing their photo. This ensures accurate records of who is entering the property and when. • Vendor Identification Badges: For vendors and contractors who visit less frequently or are not widely recognized by residents or staff, we will issue a temporary identification badge at the front desk. This helps our community and staff easily distinguish authorized personnel on-site. • Searchable Visitor Log Database: Every checkin is stored securely in a searchable digital log. This database provides the management team and security staff with easy access to historical visit data, improving oversight and accountability.
2 0 2 5 KEY BENEFITS TO THE COMMUNITY The new system is more than just an access control upgrade—it’s a step toward better service and stronger community trust. Here’s what you can expect: ✓ Increased Access Control & Transparency: With real-time photo documentation and check-in records, we gain greater clarity over who is on the property at any given time. ✓ Improved Communication: Front desk staff can more easily engage with vendors, confirm appointments, and verify identities, fostering a smoother visitor experience. ✓ Enhanced Accountability: The ability to track and review vendor access supports improved vendor performance and strengthens compliance with property rules and policies. ✓ Community Confidence: Residents can feel confident that we are working hard and doing our best to ensure every individual entering for service purposes is properly logged, identified, and managed. WHAT RESIDENTS SHOULD KNOW There is no action required from residents at this time. Owner’s guests, family members, and long-time service providers and vendors will be provided with preferential treatment as they always have. However, if you are expecting a vendor, we encourage you to notify the front desk in advance. Doing so helps us facilitate a smoother check-in process for your guest. This upgrade reflects our continued commitment to safety, efficiency, and a high standard of service for our community. We thank you for your cooperation and support as we implement this improvement. For questions or further information about the new process, please contact Ethan Loschiavo at ethan.loschiavo@guestservices.com or 239.593.2313.