Issuu

FALL 2023

Strategy, Innovation and Value-Driven Care Celebrating Five Years of AON Why AON Safeguarding Our Digital Frontiers EMPLOYEE SPOTLIGHTS:

Ali Olson and Carol Taucher

AON Goes Public on Nasdaq Photography courtesy of Nasdaq, Inc.

FALL 2023

CONTENTS FEATURES 06 Strategy, Innovation and Value-Driven Care: What Does It All Mean at AON? 08 Celebrating Five Years of AON 10 What's Your "Why AON" Story? 14 Safeguarding Our Digital Frontiers: Cybersecurity Best Practices for Healthcare

PEOPLE AND PLACES 18 Leadership Spotlight: Tena Messer 20 Employee Spotlights: Ali Olson and Carol Taucher

22 Nutrition Bites: Should You Take a Dietary Supplement? 26 Patient Story: Sonia Barekzai

26 2

Inside the Network

We welcome your feedback, article suggestions and photos (high resolution please). Email to AONCommunications@AONcology.com

LEADERSHIP LETTER

LETTER FROM LEADERSHIP Achieving the five-year mark for any organization is a significant milestone. It represents not only the passage of time but also a journey of hard work, dedication and unyielding commitment to a unified mission and vision. This September, we proudly celebrated our company’s fifth anniversary, a momentous occasion that coincided with another remarkable achievement — our successful listing on Nasdaq. As I look back on our journey and forward to the future, I am filled with gratitude, pride and boundless enthusiasm.

“Our mission stands strong: To secure the future of community oncology, ensuring that exceptional and equitable cancer care is a reality for all — no matter where they reside.”

One of the most visible changes marking this anniversary is our refreshed logo, which now features a modern compass arrow meant to illustrate the strategic guidance that AON offers. The compass comprises overlapping, connected shapes showing the relationship between practice and network working and progressing together to reach a common goal. The new logo reflects a more modern brand and our expanding portfolio of services and move toward value-based care and innovation. Our new logo is a symbol of our adaptability, resilience and commitment to charting a continued path toward success. While logos and milestones are important, they are but symbols of the collective effort that has brought us to this point. Together, we have grown as individuals and as a company. We’ve embraced opportunities, navigated through uncertainties and emerged stronger and more resilient. Our progress is not only a testament to our individual contributions but also to our ability to collaborate and work together. As we acknowledge the five years of growth and progress for AON, we must do so with gratitude for the past and a deep sense of optimism for the future. With the modern compass arrow as our guide, I am excited to embark on the next leg of our journey, poised for even greater success and positive impact. The journey ahead may be challenging, but it is one we are prepared for because of the foundation we’ve built as an organization. Our mission stands strong: To secure the future of community oncology, ensuring that exceptional and equitable cancer care is a reality for all — no matter where they reside. Thank you for being a part of this journey. Let’s continue to make a difference one community, one patient, one life at a time. Todd Schonherz AON CEO

Fall 2023

IN THE NEWS Behind the Bell In this episode of Behind the Bell, American Oncology Network CEO Todd Schonherz speaks to the company’s business model, how they’re creating a better patient experience, and what’s still to come. Learn more

Peoria Woman Creating a New Way for Cancer Patients to Celebrate Milestones Traditionally patients who are cancer-free get to ring the Celebration Bell, but those who have cancer indefinitely are not able to. That’s why Kristi Smith created the Courage Bell to help these patients celebrate milestones, big or small. The Courage Bell is currently in two of Cancer & Blood Specialists of Arizona locations. Learn more

Biosimilars Had a Huge Impact on Total Cost of Care, Says AON’s Christine Pfaff Just five years ago, providers were still getting educated on biosimilars and what they were, but since then, these products have driven down the total cost of care, said Christine Pfaff, RPh, senior regional director of operations, American Oncology Network (AON). Learn more

Melody Chang, RPh, MBA, BCOP: Grappling With Ongoing Cancer Drug Shortages In 2023, the United States was in the midst of the largest drug shortage in a decade, including lifesaving platinum-based medications to treat a variety of cancers. Learn more

Final EOM List Favors Larger Practices; AON Strategy Helps Smaller Groups When the dust settled July 1, 2023, 44 physician groups, most of them large enterprises with multiple locations, had signed on to participate in the first performance period of the Enhancing Oncology Model (EOM), the Medicare alternative payment model (APM) that is the successor to the Oncology Care Model (OCM). Learn more

VersaTrial Selected by American Oncology Network to Boost Clinical Research Productivity VersaTrial, the clinical research site enablement and engagement platform, is proud to announce a partnership with the American Oncology Network (AON). Learn more

Inside the Network

Collaboration Is Key to Execute Value-Based Care for Patients With Cancer Expert presenters and panelists at The American Journal of Managed Care’s Institute for Value-Based Medicine session on September 14, 2023, held in partnership with Zangmeister Cancer Center in Columbus, Ohio, discussed value-based care in the context of primary care and oncology as well as the ways in which providers and practices can work together to improve care for patients with cancer while mitigating financial toxicity. Learn more

Expert: The Growth of the 340B Drug Pricing Program Has Influenced the Landscape of Cancer Care Pharmacy Times interviewed Melody Chang, RPh, MBA, BCOP, vice president of pharmacy operations at American Oncology Network, LLC, on the 340B Drug Pricing Program and its impact on community oncology. Learn more

Doug Braun, PharmD, RPh, CSP, CPh: Data Show New Treatment Options for Patients With Liver Cancer May Be on the Horizon Hepatocellular carcinoma (HCC) and bile duct cancer (cholangiocarcinoma) are the 2 primary types of adult primary liver cancer, with HCC at approximately 75% of liver cancers. Learn more

Christine Pfaff on Ensuring Patient Access to Affordable Treatments There needs to be close collaboration between providers and payers to help patients access their treatments in a timely manner, said Christine Pfaff, RPh, senior regional director of operations, American Oncology Network (AON). Learn more

Innovations in Cancer Care Improve Outcomes, but Cost Remains a Barrier: Christine Pfaff, RPh Although innovations in oncology therapeutics have led to less toxicity and better outcomes for many patients in recent decades, the financial toxicity that accompanies these cutting-edge treatments remains a barrier for patients, as well as for clinicians who aim to provide the best possible treatments without adversely impacting their patients financially, said Christine Pfaff, RPh, senior regional director of operations at American Oncology Network. Learn more

AON LEADERSHIP EXECUTIVE TEAM

Todd Schonherz Chief Executive Officer

Kristin Matisziw

Chief Compliance & Risk Officer

Stephen “Fred” Divers, MD

Anthony Belott

James Gilmore

Shelly Glenn

David H. Gould

Chief Medical Officer

Chief Development Officer

Mark Moch

Karen Pilley

Alti Rahman

Erica Mallon

Steve Swart

Caroline Hewitt

Curtiss McNair

Guy Messer

Chief Information Officer

Chief Revenue Cycle Officer

Chief Pharmacy & Clinical Services Officer

Chief Strategy & Innovation Officer

Chief Growth & Relationship Officer

General Counsel

Chief Financial Officer

Executive Vice President Practice Operations

Tena Messer

Executive Vice President Practice Operations

SENIOR LEADERSHIP

Melody Chang

Michael Essik

Katie Goodman

Ryan Olson, MD

Bridget Russo

Susan Sabo-Wagner

Vice President Pharmacy Operations

Medical Director Pathology

Vice President Finance

Vice President Human Resources

Vice President Clinical Research

Vice President Marketing

Vice President Laboratory Services

Vice President Radiation & Radiology Services

Vice President Clinical Innovation

Fall 2023

STRATEGY,

INNOVATION and Value-Driven Care What Does It All Mean at AON?

Inside the Network

FEATURE

AUTHORS: Alti Rahman, MHA\MBA, CSSBB

Susan Sabo-Wagner, MSN, RN, OCN, NEA-BC

CHIEF STRATEGY & INNOVATION OFFICER

VICE PRESIDENT CLINICAL INNOVATION

ince its inception five years ago, AON has continued to build an extensive network of successful community oncology practices across the United States, and there is no sign of this growth slowing. The leadership and operations teams have successfully managed to make the progression of the network part of its day-to-day objectives, and the transition of new practices and providers has become a pristine combination of art and science. As a next step, to synergize the actions AON has taken forward in growth, we must focus on the overall network strategy and the connected patient experience and movement to value-driven care. The constructs of “value to whom” are often narrow and focused on an external tie into payer goals around cost containment and associated quality metrics that do not always contribute toward patient experience. The movement to value is an orchestration of efforts around tying five “value constructs:” value to the physician, value to the patient, value to our staff, value to payers and value to our life science partners. To be leaders, we aim to work closely with our payer partners and clinical teams to create an environment where our patients are the central focus. People know how other industries, such as retail, hospitality and travel, have become efficient and service oriented. This move toward “consumerism” is the goal that healthcare must also strive for as well. Patients have the power to choose where they receive their care, and they can do their own research before selecting something as important as an oncologist. This is where clinical innovation is crucial.

Clinical innovation is the intersection of multidisciplinary collaboration around evidence-based data, to drive prospective outcomes to continuously move the bar higher for patient experience and staff. Our goals include engaging with the community to impact the healthcare continuum equitably and responsibly. We are working closely with each team within AON to understand current processes and procedures. Innovation often brings together people, processes and technology but not without first understanding the status of each. Technology is not always an answer, as it can often make processes or people slower or more frustrated. Adding more people to a team is not necessarily the best use of resources, as many times adjusting a process can solve inefficiencies. These are just some of the strategies our team will employ. As the healthcare landscape changes and the way reimbursement is managed, the focus on fee-for-value will continually increase. AON has been successful thus far in many partnerships with various payers in multiple markets providing lower-cost, high-value care alternatives. Our objectives are to continue to set ourselves apart as a trusted option with CMS’s Enhancing Oncology Model (EOM) and many other programs. 

Fall 2023

FEATURE

Celebrating Five Years of AON September 2018 AON is founded and secures its first partner practices: Genesis Cancer and Blood Institute and Hematology Oncology Clinic.

A DIVISION OF AMERICAN ONCOLOGY PARTNERS, P.A.

May 2019 Hematology Oncology of Indiana joins AON.

January 2019 Zangmeister Cancer Center joins AON.

July 2019 Hope Cancer Care of Nevada joins AON.

2018

2019

November 2018 Oncology/ Hematology of Loudoun and Reston joins AON.

March 2019 Select AON practices participate in the Oncology Care Model (OCM). AON introduces the in-house specialty pharmacy for oral oncolytic medications.

February 2020 AON’s in-house specialty pharmacy earns prestigious URAC accreditation.

July 2020 Michigan Cancer Specialists joins AON.

2020 August 2019 Hematology Oncology Center joins AON.

September 2019 AON expands the pathology laboratory. November 2019 Heartland Oncology & Hematology and Oncology Hematology Associates join AON.

A D I V I S I O N O F A M E R I C A N O N C O L O G Y P A R T N E R S , P. A .

December 2019 Vista Oncology joins AON.

Inside the Network

January 2020 Messino Cancer Centers joins AON.

A D I V I S I O N O F A M E R I C A N O N C O L O G Y P A R T N E R S , P. A .

April 2019 AON creates the Physician Advisory group. AON starts providing in-house laboratory and pathology services.

March 2 Cancer & Specialis Arizona Greater Oncolog join AON

April 2020 AON launches telehealth services to help with patient care during COVID-19. May 2020 Cancer & Blood Specialists of NOVA and The Center for Cancer and Blood Disorders join AON.

202 August 2020 Panacea Oncology and Georgia Oncology and Hematology Consultants join AON.

June 20 AON’s in specialty receives accredit ACHC. September 2020 Low Country Cancer Care joins AON.

June 2020 AON partners with the Sarah Cannon Research Institute for cancer research collaboration.

May 202 Summit Centers

October 2020 AON expands the in-house specialty pharmacy.

August Trident P Savanna

FEATURE

January 2022 Cancer & Blood Specialists of Arizona Flagstaff joins AON.

2021 & Blood sts of and Washington gy Associates N. October 2021 AON’s in-house specialty pharmacy achieves third accreditation.

21 Cancer s joins AON.

021 n-house y pharmacy s retation with

2021 PET/CT of ah joins AON.

September 2022 AON’s laboratory receives prestigious CAP accreditation. Gem State Cancer & Blood Specialists and Cancer and Blood Specialists of Georgia join AON.

April 2022 Low Country Cancer Care Waycross joins AON.

July 2022 AON implements the Principal Care Management program upon the end of the OCM. August 2022 AON ranks no. 107 on the 2023 Inc. 5000 Annual List as one of the fastest-growing private companies in the nation.

Oncology Care Partners of Arizona joins AON under the Pharmacy Services MSA model.

April 2023 AON receives strategic investment from AEA Growth.

2022 November 2021 Cancer & Blood Specialists of Arizona Casa Grande and Desert Hematology Oncology join AON.

January 2023 AON’s in-house specialty pharmacy is re-accredited by URAC.

July 2023 AON begins participating in the Enhancing Oncology Model (EOM). Florida Oncology & Hematology joins AON.

2023 October 2022 AON announces a combination agreement with Digital Transformation Opportunities Corp. to go public.

June 2023 Lone Star Oncology joins AON.

September 2023 AON celebrates five years of success and officially goes public on Nasdaq. Triple Crown Urology joins AON.

October 2023 Alabama Cancer Care and Oncology Care Partners of Florida join AON under the Pharmacy Services MSA model.

Fall 2023

WHAT'S YOUR What's Your "Why AON" Story? "WHY AON" STORY? “I am a dedicated professional who aims to make a positive impact on people's lives every day. My position at AON allows me to fulfill this goal, and I am proud to be a part of this team. Our laboratory is devoted to providing patientcentered care, and this inspires me to work harder. At AON, we hold ourselves to the highest standards to ensure that our tests are top-notch. What I find most valuable is the kindness and respect that are evident among our team and throughout the organization.”

Gerardo Almanza, HTL, HT (ASCP), Histology Technologist

_____________________________________ “I chose to work at AON because the growth of the company was a big draw for me. I wanted to be a part of the building process. I am inspired by the teamwork of the entire staff at our lab. It is something I haven’t seen at other labs. Every department steps up when another needs help. We’re better able to give our patients the care they deserve because of our team’s ability to come together and help one another. While the supervisor role can be challenging for me at times, I enjoy using it for personal growth, and I like to see it as a way I can serve the people around me, which is what I love most about working for AON and in my role.”

Julie Best, CG (ASCP)CM, MB (ASCP)CM, Supervisor - Genetics

_____________________________________ “I have been associated with cancer research as a research data coordinator for the last few

Inside the Network

years. Working in this role has allowed me to stay connected to the medical field and learn about all the various treatment options that are being developed for oncology patients. I have also discovered that AON plays an integral role in providing physicians with all the best treatment options for their patients across the country. I truly appreciate being a member of our research team. I enjoy working with the various clinical sites that provide such compassionate care and support to our patients and their families. WHY AON? WHY NOT AON! I was allowed to work for one of the best oncology companies in the country, and I took it!”

Carrie Browning, Research Data Coordinator

_____________________________________ “My why is that I believe in the community oncology experience for patients, and I want to make sure that I can keep that environment a financially viable option.”

Taylor Garrett, Director Financial Reporting & Analysis _____________________________________ “AON offers me the chance to contribute by assisting the dedicated teams of healthcare professionals and researchers who are tirelessly involved in the complex work of initiating and overseeing clinical trials. Facilitating the accessibility of these trials in the community is of utmost importance, and AON plays a pivotal role in achieving this goal for our patients. It is immensely fulfilling

to hear about the achie participants and the ap I take great pride in kno research colleagues pla these successes possib

Katie Goodman, RN, V Clinical Research

___________________

“October 2016, I was di breast cancer that meta Fourteen operations an am working with the ma life. Dr. Raja Mehdi at H Nevada was the provid surgeon's phone call th out I had cancer. He saw his clinic was already cl through the hardest da working in one of the la in the United States to that I never expected to practices, four states an later, my career became Because of AON, I am n who travels to Washing two support groups in d have raised $65,000 fo a Las Vegas Aviator's g events like the Clinical and development depa am an American Cance Leader. My providers ha CE educational program capital with ASCO. So, answer is simple. It is b

FEATURE

evements of study pproval of new drugs. owing that my AON ayed a role in making ble.”

am a survivor, and I am community oncology.”

Vice President of

_____________________________________

___________________

iagnosed with stage IV astasized to my liver. nd seven years later, I an who prolonged my Hope Cancer Care of der who answered my he same day I found w me even though losed and walked me ay of my life. I went from argest marketing firms going into an industry o be working in. Three nd three providers e my passion project. now a COA-CPAN leader gton D.C. I have started different states and or patient survivorship at game. I am involved with Summit conference artment meetings. I also er Society Legislative ave done over 100 CMEms and have visited the why AON? Well, the because I am a patient, I

Sunshine Maracle, Physician Liaison for Hope Cancer Care of Nevada, Heartland Oncology & Hematology and Gem State Cancer & Blood Specialists

“I was diagnosed with triple-negative breast cancer when I was 36 years old. Immediately, I decided to focus on being positive and intentional and made it through treatment and reconstruction in what seemed like a blink of an eye. In fact, just this month, I rang the “celebration bell” in the Flagstaff clinic to mark my fifth chemo anniversary. Dr. Peter Mathern and the amazing team at the Cancer & Blood Specialists of Arizona are the reason why I am still here! There is truly not a day that goes by that I do not thank God for him and the staff. Before my diagnosis and post-treatment, I called on Dr. Mathern professionally in a similar liaison role for the hospital system in Northern Arizona. When the opportunity presented itself to be the physician liaison for his clinic, I was overjoyed. Who would be better to be out encouraging the community and referring physicians to trust their patients to Dr. Mathern than me? It excites me to do this work and encourages me to do more. AON is comprised of amazing physicians like Dr. Mathern, and while I don’t know them all, I am certain that they are impacting lives, just like mine daily.”

Ana Ortega, Physician Liaison for Cancer & Blood Specialists of Arizona and Desert Hematology Oncology

“I was diagnosed with stage IV bilateral kidney cancer at the age of five, and even now as a survivor, the lasting side effects still impact me greatly during my day-to-day life. When I began working for AON in June of 2021, it quickly reminded me that every individual, regardless of what they’ve faced, truly does have a purpose. Being able to combine my passion for art as a graphic designer with my passion for patient advocacy has been incredibly fulfilling and rewarding. I am continuously impressed with how far we have come in medical advancements and patient care, and I am proud of the work I do for AON. Waking up for a job you truly love and enjoy is rare, and I am so thankful to be able to continue doing it every day. I hope to represent AON long into the future.”

Leah Riggle, Graphic Designer

_____________________________________ “A little over two years ago I received the opportunity to join a growing oncology research program with AON. The main attraction to the position was and remains to be AON’s physician-led model. My heart is oncology research, and the opportunity to work in this field is very important to me. Our research data team is small but mighty, management support is real, and the clinic staff I work with daily are amazing. Why else AON? This position allows me to work from home. Having a work-life balance that fits our family dynamic is an added benefit and blessing!”

Tanya Roberts, Research Data Coordinator

DELIVERING BETTER CARE, TOGETHER. Fall 2023

FEATURE

IN CASE YOU MISSED IT American Oncology Network and Digital Transformation Opportunities Corp. Announce Completion of Business Combination

Ananthula, MD, to the Johns Creek practice.

American Oncology Network, LLC (“AON” or the “Company”), a rapidly growing network of community-based oncology practices, and Digital Transformation Opportunities Corp. (Nasdaq: DTOC) (“DTOC”), a special purpose acquisition company focused on the healthcare industry, announced today the completion of their previously announced business combination (the “Business Combination”).

American Oncology Network Announces Participation in the Enhancing Oncology Model

Learn more American Oncology Network Celebrates Momentous Five-Year Anniversary of Closing the Cancer Care Gap American Oncology Network (AON), one of the fastest-growing community oncology networks in the United States, proudly celebrated its fifth anniversary, commemorating a half-decade of excellence in advancing community oncology and driving valuebased care initiatives to close the cancer care gap. Learn more Triple Crown Urology Opens in Hot Springs, Arkansas, and Joins American Oncology Network American Oncology Network (AON) is pleased to announce the opening of its first urology practice, Triple Crown Urology. Learn more American Oncology Network and Summit Cancer Centers Expand Physician Team to Include Dr. Deepthi Kodali Summit Cancer Centers, in partnership with American Oncology Network (AON), is pleased to welcome medical oncologist and hematologist Deepthi Kodali, MD, to the community.

American Oncology Network, LLC (AON), one of the nation’s fastest-growing networks of community oncology practices, announced its participation in the Enhancing Oncology Model (EOM), a new value-based cancer care framework launched by the Center for Medicare and Medicaid Innovation (CMMI), to improve health outcomes and reduce total costs of care. Learn more American Oncology Network Leaders Slated To Speak at Association for Value-Based Cancer Care 2023 Summit American Oncology Network (AON) (Nasdaq: AONC) is pleased to announce that Stephen “Fred” Divers, MD, chief medical officer; James Gilmore, PharmD, chief pharmacy and clinical services officer; Alti Rahman, MHA, MBA, CSSBB, chief strategy and innovation officer; and Susan Sabo-Wagner, MSN, RN, OCN, vice president of clinical innovation, have been invited to speak at the Association for Value-Based Cancer Care (AVBCC) 2023 Summit. Learn more Messino Cancer Centers and American Oncology Network Celebrate Appointment of Local Physician to the NC Advisory Committee on Cancer Coordination and Control Messino Cancer Centers and American Oncology Network (AON) (Nasdaq: AONC) are pleased to announce that Rachel E. Raab, MD, has been appointed by Governor Roy Cooper to the North Carolina Advisory Committee on Cancer Coordination and Control, effective September 8.

Learn more

American Oncology Network and Cancer & Blood Specialists of NOVA Welcome New Physician

American Oncology Network to Host Annual Clinical Summit Conference in Las Vegas

Cancer & Blood Specialists of NOVA, a partner practice of American Oncology Network, LLC (AON), is pleased to welcome Board-certified medical oncologist and hematologist Fiona Mienko, MD, to the clinic.

Learn more

Learn more American Oncology Network and Cancer and Blood Specialists of Georgia Welcome New Physician Aneesha Ananthula, MD Cancer and Blood Specialists of Georgia (CBSG), a partner practice of American Oncology Network, LLC (AON), is pleased to welcome Board-certified medical oncologist Aneesha

Learn more

Inside the Network

American Oncology Network (AON) (Nasdaq: AONC) is pleased to announce its annual Clinical Summit conference, which is scheduled for October 12 through October 15 at the Bellagio Hotel in Las Vegas.

American Oncology Network CEO To Speak at 2023 Clinical Pathways Congress + Cancer Care Business Exchange American Oncology Network (AON) (Nasdaq: AONC) is honored to be represented by its CEO, Todd Schonherz, at HMP Global’s Clinical Pathways Congress + Cancer Care Business Exchange on October 6 through October 8 in Boston. Learn more

AON Goes Public on Nasdaq Photography courtesy of Nasdaq, Inc.

AON rang Nasdaq's closing bell on Thursday, September 21, to celebrate the company being listed on the stock market. Todd Schonherz, AON's chief executive officer, was joined by members of the company's board and leadership, physicians from across the network and a patient who was the special guest in attendance. Congratulations, AON.

Fall 2023

Safeguarding Our Digital Frontiers: Cybersecurity Best Practices for Healthcare

ctober is Cybersecurity Awareness Month, and this annual event reminds us of the critical importance of safeguarding our digital lives and protecting private information. In today's digitally connected world, Chris Kirchov, CISSP, CCNP-S, CSIS, CIOS cybersecurity is not just a Assoc. Director, buzzword but a critical Network Operations & necessity. For those of us in the Security U.S. healthcare industry, the stakes are particularly high, and the risks are constantly evolving. Therefore, it's imperative that we all play our part in fortifying our digital defenses.

Common Cybersecurity Threats First, let's acknowledge the adversaries we face in the digital realm. Cyber threats come in various forms, from phishing emails that lure unsuspecting victims to ransomware attacks that hold critical data hostage. Malware, data breaches and insider threats also loom large.

Inside the Network

Remote Work and Network Vigilance With remote work now the norm, our networks extend beyond the office walls. This shift presents both opportunities and challenges. While it offers flexibility, it also exposes our corporations to a broader attack surface. Employees must remain vigilant and adhere to corporate policies and standards, whether working from the office or remotely.

Evolving Threat Landscape Cyber threats evolve at breakneck speed. Hackers are continually devising new tactics to exploit vulnerabilities. We must adapt our defenses accordingly. As an example, consider the rise of zero-day vulnerabilities, which are flaws in software unknown to the vendor. Staying ahead of these threats demands proactive monitoring and continuous learning.

A Tale of Vigilance Allow me to illustrate the importance of vigilance with a recent incident. A fellow healthcare provider fell victim to a ransomware attack due to a seemingly harmless email

FEATURE

attachment. The consequences were dire, with patient records exposed and forcing the severing of network connections with partner organizations. This crippled service care not only for the company but for their partnering providers as well. This incident underscores the critical need for robust cybersecurity practices. To see a list of recent security breaches of unsecured protected health information, visit the U.S. Department of Health & Human Services - Breach Portal website.

Consequences of a Breach A cybersecurity breach can have devastating consequences. For individuals, it may mean identity theft, financial loss or even personal safety risks. For companies, the fallout includes financial penalties, legal liabilities, damage to reputation and a loss of trust among patients and partners.

Corporate Responsibilities It is the responsibility of the organization to establish a robust security posture grounded in a set of key principles and practices. In this section, we will explore these pillars, which collectively form the foundation of our commitment to data security and integrity. By embracing these principles, we fulfill our corporate responsibilities and actively contribute to a more secure digital landscape. 1. Education: Conduct regular training and awareness programs to ensure that employees are well informed about the latest threats and best practices. 2. Access Control: Restrict access to sensitive data, granting permissions only to those who require it for their roles. 3. Multi-Factor Authentication (MFA): Implement MFA to require employees and other system users to provide two or more forms of verification before gaining access.

4. Password Management: Enforce strong password requirements to assist employees in keeping their credentials secure. 5. Data Encryption: Encrypt data at rest and in transit to ensure that sensitive information remains unreadable if it falls into the wrong hands. 6. Regular Updates: Keep software, operating systems and antivirus programs up to date. Most breaches occur through known vulnerabilities that could have been patched. 7. Incident Response: Implement a robust incident response plan to contain and mitigate the impact of breaches promptly. Embracing these cybersecurity pillars will help us strengthen our digital defenses and contribute to a safer online environment for ourselves, our staff and our patients.

Employee Responsibilities Employees also play a crucial role in maintaining a secure work environment. Their responsibilities include: • Following corporate cybersecurity policies and guides. • Ensuring that email notifications sent from the corporate Security Team are promptly read. • Utilizing a password manager to store and manage online credentials. • Updating passwords regularly and using strong, unique combinations. • Applying cybersecurity best practices in their personal lives to protect personal information. • Securing home networks and personal devices to prevent cyber threats. • Being vigilant against phishing attempts and other malicious activities.

Staying Informed In the ever-evolving landscape of cybersecurity, staying informed is not just beneficial — it’s imperative. Being aware of the latest threats, vulnerabilities and best practices is crucial for safeguarding our digital environment. Here are some ways to stay informed:

Fall 2023

FEATURE Safeguarding Our Digital Frontiers: Cybersecurity Best Practices for Healthcare, continued

1. Industry News and Publications: Reliable cybersecurity publications like "Dark Reading," "CyberScoop" and "KrebsOnSecurity" provide up-to-date news, in-depth analysis and expert insights into the latest cyber threats and trends.

6. Vendor Alerts: For organizations that use specific cybersecurity solutions, sign up for alerts and updates from those vendors. They often provide information on vulnerabilities and patches related to their products.

2. Government Resources: Government agencies such as the Cybersecurity and Infrastructure Security Agency (CISA) and the Federal Trade Commission (FTC) offer valuable resources and alerts on emerging cybersecurity threats. Their websites often provide practical tips and guidelines for individuals and organizations.

7. Webinars and Conferences: Attend cybersecurity webinars and conferences, such as RSA Conference and Black Hat, to gain knowledge from experts and stay updated on the latest trends and threats.

3. Threat Intelligence Feeds: Subscribing to threat intelligence feeds from trusted organizations, such as FBI InfaGard and AlienVault, can provide real-time information about known threats, indicators of compromise (IOCs) and emerging attack vectors. 4. Professional Associations: Membership in cybersecurity-focused organizations like ISC2, the International Association of Privacy Professionals (IAPP) and ISACA offers access to industry research, webinars and networking opportunities. 5. Security Blogs and Forums: Many cybersecurity experts maintain blogs and participate in forums where they share their knowledge and insights. Examples include Brian Krebs' KrebsOnSecurity blog and the SANS Internet Storm Center.

8. Online Courses and Certifications: Invest in cybersecurity training and certifications like Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM). These programs provide deep insights into security practices and trends. 9. Local User Groups: Join local cybersecurity or information security user groups. These gatherings often feature presentations on current threats and offer networking opportunities with like-minded professionals. 10. Social Media: Follow respected cybersecurity professionals and organizations on social media platforms like X (formerly Twitter) and LinkedIn. These platforms are frequently used to share breaking news and insights.

Cybersecurity is a collective responsibility, especially in the healthcare industry. The ever-expanding digital landscape and the increasing sophistication of cyber threats demand a unified effort to protect our organization's sensitive data, our patients' privacy and our own personal information. By enforcing corporate policies, staying informed and practicing good cybersecurity hygiene, we can fortify our digital defenses and safeguard our digital frontiers. Let us embrace Cybersecurity Awareness Month as a call to action. Let us pledge to strengthen our cybersecurity defenses, not just in October but throughout the year. Together, we can create a safer cyber world for all. 

Inside the Network

Self-care is critical and you deserve the time. Book it.

To send WellBeing messages to your colleagues today, visit Recognation via SharePoint.

2023 INNOVATE AON Congratulations to Paige Kinstler, senior project manager of operations, for her “Energy Cost Reduction” idea that recommends clinics switching to automatic light switches to avoid both excess waste and increasing energy costs.

Fall 2023

Get to Know...

TENA MESSER EXECUTIVE VICE PRESIDENT PRACTICE OPERATIONS

1. How long have you been with AON? I have been with AON for four years (started January 2020), but I have been with a legacy practice for 31 years. 2. What does a "day in the life" look like for you in your role? My day begins with coffee and a quick assessment of calendar events and a plan for the day to achieve key tasks for projects. And then more coffee. I am typically fielding calls and texts from physicians and direct reports by 7:30 a.m. Pending meeting commitments, I arrive at a clinic location by 8:00 a.m. or 8:30 a.m. and then it is on! I am juggling project work between meetings, taking impromptu calls to support team members as well as keeping a running list of “to-dos” collected along the way. I try to be available to managers, directors and physicians as much as possible when they have questions, so they can keep moving with their work. Meeting commitments can be a bit challenging and quickly consume a day, often pushing project work and email catch-up to the evening. During the day, I keep a running mental and physical list of key tasks and projects, and I reference reminders placed on my calendar to achieve deadlines and goals for the timely completion of key items for the day. I typically pick a focus and a few of the key items that I must complete by the end of the day, and I often do this by clinic, division or physician. I have found this most successful when there are many competing tasks and projects. I typically head home around 7:00 p.m. if I do not have a late meeting requiring

Inside the Network

me to be in person at the particular office. After dinner, I typically return to the laptop to churn out a bit more work, answer emails and ensure systems work is complete (Concur, WorkDay, Circulus, etc.). Typical tasks for the day include contract reviews, agreement updates, financial statement and expense reviews, revenue cyclerelated reports reviews and clinic performance reviews among other projects. I visit practices at a minimum quarterly and more often as needed for problem or project management. 3. What goals are you and your team working to achieve? I have incredible team members, and we are continually striving to improve efficiency, staff support and cost savings. It is critical for our leaders to understand the tasks and challenges of the different positions in the clinic to give proper guidance. An overarching goal is to support, train and empower managers to operate their clinics confidently. We are currently focused on staff engagement, front office/financial counselor workflow accuracy and efficiency and ensuring a smooth transition of patient care support services to the clinics. 4. How does your role contribute to AON's overall mission and goals? Supporting physicians to grow and lead their practices. Our mission is to promote quality patient care, a positive work culture and financially healthy divisions.

LEADERSHIP SPOTLIGHT

5. What are you most proud of when it comes to your team and department? Our patient satisfaction scores for almost all of our practices are above goal, and this is worth all of the work we do to support the clinics. I am also very proud when I receive positive feedback about the AON team supporting a clinic. Just recently, an office manager shared that she loved her job with AON when I inquired about how things were going for her practice. Our goal would be to hear this from all staff.

a bit of anxiety as to why he might be calling. I was pleasantly surprised to discover that he was calling just to check on me and the physicians and see how we were doing. This call meant a lot, and a call I will never forget. 11. What motivates you to get up and get to work in the morning? My desire is to help others and be productive. “Always be productive” is a lesson I learned from my dad. 12. What is a quote you live and/or work by?

6. What principles guide your work and vision?

There is no “can’t.” If you want to see me do it, tell me I can’t.

Be fair, objective, honest and productive.

13. What are your favorite hobbies outside of work?

7. How do you define the word success? When I mentor someone to succeed above and beyond my ability, then I am successful. 8. How do you lead your team? What is your leadership style? Challenge, trust and appreciate. I try to be a kind leader and set clear expectations, and I may be a bit intense at times. This pushes us to succeed in completing projects, avoid pitfalls and be proud of our work. I do not ask a team member to do anything I would not do or jump in to support them in completing a task. I recognize we all make mistakes, and I expect transparency in this regard. We learn and grow from mistakes. 9. What's your favorite part about working for AON? I am proud to work for a company that supports quality oncology practices in communities where access to care is limited. Our mission to support physicians to build their businesses and lead their practices in models best positioned to provide cutting-edge care is refreshing from a corporate institution and even better with overall cost savings. 10. What has been the most memorable moment for you while you’ve worked for AON? After the Messino Cancer Centers joined AON in January 2020, I arrived at the office one very chilly January morning and was very fatigued from the events of the transition. Just as I approached the building, my phone rang. It was Todd Schonherz. I answered with

Flower gardening, glamping and hiking, going on adventures and spending time with my standard poodles Ranger Rick and Bogey Bear. 14. What is your favorite book (or books)? The Way of the Shepherd and Pillars of the Earth. 15. What is a fun fact about you? I cared for and accepted rescue llamas for several years. It was lots of work but so rewarding to see these regal animals in my pasture. 16. What piece of advice would you give your younger self? Lighten up and smell a rose or two. It’ll be all right. 17. List three adjectives that describe your personality. Tenacious, caring and sincere. 18. What is one of your favorite travel destinations, or where do you hope to travel to in your lifetime? My favorites are Spain, Costa Rica and Budapest. My future travel destinations, I hope, include a river cruise down the Rhine and Italy. 19. Who is your hero? My brother Michael. No one has a bigger heart. 

Fall 2023

EMPLOYEE SPOTLIGHTS

ALI OLSON PHARMACY OPERATIONS MANAGER AON PHARMACY TEAM

li has been with AON since its inception. She currently works on the AON Pharmacy team and has previously held positions as a pharmacy technician, lead pharmacy technician and pharmacy operations supervisor. She is now the pharmacy operations manager. Ali’s attraction to working at AON stemmed from her interest in being a part of something new and joining an organization that is helping to build a good foundation for future growth. After she spent a few years in an oncologic pharmacy, she found a desire to expand her knowledge. “I love that this role has given me the opportunity to expand my knowledge and experience as a pharmacy technician as there are not many growth opportunities in our field,” Ali said.

When asked what her favorite part of her role was, she shared, “I love being a part of something that can make a patient’s journey with cancer just a little bit easier. When we receive prescriptions for patients who are newly diagnosed, we understand they are overwhelmed, and we are there to make one part of the process easier for the patient to manage.” She also gave credit to her manager, Doug Braun, senior pharmacy director, “He has shaped our pharmacy into what it is today. He truly has a patient-first attitude that inspires our whole team to ensure we are providing the best patient care possible.” Outside of work, Ali enjoys spending time with her husband, Jake, and dog, Baxter. She also loves reading and traveling. Her and her husband are currently tackling Europe — taking one country at a time.

CAROL TAUCHER HUMAN RESOURCE SPECIALIST HUMAN RESOURCES TEAM

arol has been with AON for more than two years and is the human resource specialist focused on benefits. She moved from New Jersey to Florida in 2017 to escape the snow and immediately applied for this position when it became available. “I love my team, and I get great satisfaction from helping our employees navigate their benefits,” she shared. “I am here to help them with any issues they may have with their benefits and hopefully take some stress off their minds.” She brings more than 25 years of experience in HR and employee benefits to the team and

Inside the Network

AON. “I can’t say enough about the entire HR team that I work with,” she explained. “I always feel supported, and we all pull together no matter what. Our goal is always employee satisfaction. I am proud to be a part of AON and the wonderful services that we provide to our patients in need.” Prior to joining AON, Carol worked in a hospital healthcare system. When not at work, she enjoys paddle boarding, scuba diving and fishing. However, she is most passionate about her garden. 

Email your employee spotlight nominations to AONCommunications@AONcology.com

Making a difference in the lives of cancer patients. As the number of individuals who are diagnosed with cancer increases, the funds available to financially support them decreases. American Oncology Cares provides financial support to assist qualified adult cancer patients undergoing treatment with non-medical expenses. By alleviating some of the financial burden associated with essential living expenses like rent or mortgage, utilities, transportation, and food, patients can focus more on healing and getting better rather than finances and bills.

Search Program Overview

user-plus Patient Eligibility

• Program launched October 2023

• Active cancer treatment

• AON contracted with non- profit America’s Charities to administer and manage American Oncology Cares

• Household income at or below 200% of the U.S. Federal Poverty Guidelines

• America’s Charities responsible for patient application review and distribution of patient grants • Monies raised in your state, benefit patients in your state

• Over 18 years old

Clipboard-Check Program Criteria for Your Practice/State • Please contact Shelly.Glenn@AONcology.com

• Complete online application • Housing expenses, utility bills (gas, water and electric), and transportation and food costs associated with travel for cancer treatments • Applicants can apply to receive one grant of up to $750 per year

To apply

Donate to benefit cancer patients If you have questions, please contact Shelly Glenn Shelly.Glenn@AONcology.com Fall 2023

NUTRITION BITES

Should You Take a Dietary Supplement? Dietary Supplements: Facts vs. Myths

erceptions about dietary supplements are widespread. Can you decipher facts from myths when it comes to dietary supplements?

Karen Randall, RDN, CSO, LD Oncology Dietitian

1. Myth. No dietary supplement can make up for a poor lifestyle or food choices. Supplements provide vitamins and minerals, but they do not offer either the synergistic benefit of the diet or all the active compounds offered in food required for optimal health. Eating a variety of healthy foods will provide the nutrients our bodies need to function at their best in most cases. 2. Myth. There is no scientific evidence in humans that dietary supplements

Inside the Network

can prevent, treat or cure cancer, heart disease, diabetes and other chronic illnesses. Vitamin C is often touted as a natural remedy for the common cold. However, evidence suggests it may only have a minor role in reducing the duration of cold symptoms in adults, and there is no evidence that regular vitamin C supplementation reduces the incidence of the common cold. 3. Myth. Many drugs and toxic chemicals, as well as herbal supplements, are plantbased. Just like prescription medications, supplements have side effects. Some side effects may be harmful, depending on the herbal supplement, dosage and interactions it will have with other

medications or supplements. Always check with your doctor before beginning a dietary supplement. 4. Myth. Claims advertising dietary supplements to “de-stress” life are misleading. The best dietary advice for the demands of stress is to follow a healthy eating pattern, engage in consistent physical activity, get adequate sleep, take time to relax and do activities you enjoy. 5. Myth. Dietary supplements cannot prevent the harmful effects of smoking or alcohol use. Actually, smoking increases the need for vitamin C, and keep in mind that beta-carotene supplements can actually increase lung cancer risk among smokers. Lastly, excessive alcohol consumption can interfere with the body’s use of several nutrients.

body weight and stimulate weight loss is inconclusive and unconvincing, and the cost of these products can be considerable. The best way to lose weight and keep it off is to follow a sensible approach that incorporates a healthy eating plan, reduced caloric intake and moderate physical activity under the guidance of a healthcare provider.

Who May Benefit from a Dietary Supplement • Pregnant women have an increased need for folic acid, so they may need a vitamin B supplement. • Many people over 50 years of age may have difficulty absorbing vitamin B12 from food, so they may need a vitamin B12 supplement.

6. Myth. Dietary supplements are not regulated like drugs in the United States, so they may not be as safe as you assume. Clinical trials are not required for them, and testing is expensive and not universal. This means the producers of supplements do not need to prove their claims to the U.S. Food and Drug Administration (FDA) or any authoritative body. Additionally, dangerous substances have been found in supplements. Two examples of dangerous substances include Chaparral and Kava, and both are herbs that can cause liver damage. Lastly, several supplements have been found to contain substances not on the label. Another point to be aware of with herbal supplements is the strengths may vary depending on how, when and where they are grown.

• Vegans are strict vegetarians who avoid all animal foods and may also need a vitamin B12 supplement.

7. Myth. Weight loss supplements that claim to trap fat, block carbs or boost metabolism typically have similar results to placebos when studied. No over-thecounter supplements have proven to effectively help people lose weight. Some have only shown a temporary decrease in appetite. Overall, the evidence supporting the use of dietary supplements to reduce

What About Taking a Daily Multivitamin

• Elderly people at risk for osteoporosis may need calcium supplements. • People who rarely are exposed to sunlight may need vitamin D supplements. • Dark-skinned, obese and elderly people may also require a vitamin D supplement. • People with medical conditions or who are unable to absorb enough nutrients, such as individuals who have anemia, bariatric surgery, bowel resections and other malabsorptive conditions, may need certain supplements.

Taking a daily multivitamin supplement that provides no more than 100% of the daily value (DV) is usually considered safe. The FDA advises talking to your medical professional before deciding to purchase or use a daily multivitamin since

Fall 2023

NUTRITION BITES Should You Take a Dietary Supplement?, continued

some vitamins or minerals can interact with medications. It is also suggested to look for third-party certifications. Several third-party companies offer quality control tests to ensure that products contain what their labels say they do. Supplement companies pay for these tests and receive certifications that will be printed on the labels or their websites. Reputable thirdparty testing companies are ConsumerLab. com, NSF International, and the U.S. Pharmacopeial Convention.

Food is Best A balanced diet of whole foods provides more than vitamins and minerals. Whole foods provide macronutrients, fiber and phytonutrients that cannot be replaced in supplement form. Best of all, a balanced whole-food meal pattern is an evidencebased strategy for protecting your health. For more information on how to choose foods that provide the daily requirements for nutrients, see the following USDA websites: Choose MyPlate and The Dietary Guidelines for Americans. 

References: National Institutes of Health Office of Dietary Supplements National Center for Complementary and Integrative Health (NCCIH) and the National Institutes of Health (NIH) U.S. Food and Drug Association

Inside the Network

Fact

Myth 1. Dietary supplements can make up for poor food choices. 2. Taking supplements can prevent, treat or cure most diseases. 3. If it’s herbal, it’s not harmful. 4. “Stress” vitamins can help when I’m under a lot of “emotional stress.” 5. Dietary supplements can protect me from the harmful effects of smoking or alcohol. 6. If I can buy it, it’s safe. 7. Taking the right supplement can help with weight loss.

Academy of Nutrition and Dietetics USDA MyPlate U.S. Department of Agriculture DGA Dietary Guidelines for Americans

NUTRITION BITES

Featured Recipe

Spinach Salad with Quinoa, Chicken & Fresh Berries ACTIVE TIME: 10 MIN. // TOTAL TIME: 10 MIN. // SERVES 2

INSTRUCTIONS INGREDIENTS 3 cups fresh baby spinach or mixed greens 1 cup cooked quinoa 2/3 cup chopped cooked chicken breast

1. Place spinach, quinoa, and chicken in two (one quart) airtight containers. Top each salad with berries, cheese and almonds. Cover and chill until ready to serve. 2. Just before serving, whisk together oil, vinegar, mustard, honey and salt in a small bowl. Divide dressing evenly between the salads and toss to coat; serve immediately.

1/2 cup fresh blueberries or sliced fresh strawberries 1/2 ounce crumbled feta cheese (2 tablespoons) 2 tablespoons sliced almonds, toasted 2 tablespoons extra-virgin olive oil 1 tablespoon white wine vinegar 1/4 teaspoon Dijon mustard 1/2 teaspoon honey 1/2 teaspoon kosher salt

NUTRITIONAL INFORMATION: Per 1 Serving Calories: 410 Protein: 23g Carbohydrates: 31g Dietary Fiber: 6g Sugars: 6g Fat: 22g Saturated Fat: 4g Sodium: 860mg

For complete recipe and nutrition facts: Eating Well Fall 2023

PATIENT

STORY

Sonia Barekzai Facing AML with Courage and Hope

onia Barekzai has always called Arizona home, being born and raised under the state’s vast desert skies alongside her brothers, even though her parents’ roots are in Afghanistan. Being the eldest child of the family, she embraced many responsibilities from being a second mother to her younger siblings whom she considers her lifeline to maintaining a lifestyle of healthy and fun habits including going to the gym and lifting weights, attending local Zumba classes and dancing, watching anime, bonding with her mother at concerts and creating memories with her father during their hunting adventures. At other times,

Inside the Network

she dedicates herself to chasing her childhood dream of being a doctor and spends time studying. Life took an unexpected turn on April 18, 2023, when she was diagnosed with acute myeloid leukemia (AML). AML is a type of cancer that begins in the bone marrow and swiftly moves into the blood. Life’s greatest challenges often arise without warning. In Sonia’s case, it started with a routine dental appointment for a simple and routine check-up and cleaning. She had an X-ray of her mouth, which is common during such an appointment, and noticed that her mouth was rather sore afterward. Believing that the dental assistant may have been just a bit rough during the X-ray, Sonia dismissed the

discomfort. Little did she know that her life was on the cusp of a seismic shift. The pain intensified over the coming days, and what started as soreness developed into her not being able to open her mouth past a certain point. She was unable to swallow her spit and struggled to drink water and eat both solid and liquid foods. A few days later, when she was able to open her mouth again, she immediately noticed a white sore on her gums right where her wisdom teeth used to be. She quickly canceled her upcoming dental appointment because of the soreness and discomfort, believing that her pain would not allow her to sit through the entire appointment.

PEOPLE AND PLACES

Sonia scheduled another appointment with her dentist to voice her discomfort and concerns and was dismissed by the dental assistant without an analysis of her mouth. She continued advocating for herself, along with the help of her mother, until the dentist was retrieved, who initially also dismissed her but then took a look and discovered the sore inside her mouth.

“I thought I would see my primary care physician (PCP) for a referral to an ENT (ears, nose and throat specialist) first before going to an oral surgeon because of where I was experiencing pain,” she recounted. “My PCP advised me to see an oral surgeon first. After the appointment with the oral surgeon, I left with no answers again and another prescription for antibiotics.”

“It took a little bit of time to find the sore since it was positioned at the back of my mouth on the inside facing my tongue,” Sonia shared. “My tongue kept hitting it as well as hiding it from view. The dentist said it was most likely an infection due to trauma to the site and sent me home with clindamycin for a week. However, it quickly made me worse. My right tonsil became very swollen, which made swallowing, eating and drinking nearly impossible.”

The antibiotics did not provide her with the relief she was hoping for. In fact, more symptoms came like a freight train a few days later. Sonia began to experience immense head pressure every time she bent over or stood up. These symptoms are what sent her to the emergency room (ER) when she passed out in the shower.

At that point, the pain continued to spread to her throat, jaw and ear. She hastily went back to her dentist looking for answers and solutions. Thinking it was now a fungal infection, the dentist prescribed Sonia another antibiotic, nystatin, and recommended that if it did not begin to improve in a couple of days, she should see an oral surgeon. The pain did not go away.

During her ER visit, she discovered her hemoglobin had plummeted to dangerous levels after having bloodwork done, and a blood transfusion was needed. Additionally, she was told her test results revealed she had leukemia. “Finally, answers,” Sonia explained. “With a hemoglobin level that low, the ER staff were in awe that I was essentially running on fumes and still functioning normally. Leading up to the diagnosis, I was very mentally tired, exhausted and drained from having

David Kahn, MD, MPH DESERT HEMATOLOGY ONCOLOGY

Acute myeloid leukemia is a cancer of the blood and bone marrow and is the most common type of acute leukemia in adults.

“Dr. Kahn and his team have been phenomenal, and I look up to him as someone I want to be like, not only as a person but as a doctor as well.”

Fall 2023

PATIENT STORY Patient Story: Sonia, continued

an ‘I was blessed with cancer’ attitude. It is a blessing to be able to be put through something of this magnitude and come out on the other side of it with tools, knowledge and wisdom to better help and care for others.”

gone from doctor to doctor trying to figure out what was going on and being met with no answers and no diagnosis. I felt relieved that I was not crazy about my experiences and proud of myself that I kept advocating for myself despite the dismissals I was met with.” For the first time in her journey, there was clarity, and a path forward began to emerge from the shadows. In this battle, her guiding light has been Board-certified medical oncologist David Kahn, MD, MPH, from Desert Hematology Oncology, located in Surprise, Arizona. The community oncology practice offers a wide range of cancer services including laboratory services for routine and specialized testing, centralized pathology services, home delivery of oral cancer medications, and on-call oncology pharmacists ready to answer questions among other services. “Sonia has been a wonderful patient to work with,” said Dr. Kahn. “She always has a very positive attitude, which she has maintained throughout her entire cancer journey.” Her plan forward, which was created by Dr. Kahn, led her through an intricate maze of treatments. Blood transfusions, chemotherapy and bone marrow

biopsies became her new reality. Despite the frequency of aggressive treatments, each step was a step toward becoming healthy again and the future she envisioned — becoming a doctor. For an independent soul like Sonia, dependency was a bitter pill to swallow during treatments. In the initial stages, she relied on her mother for even the simplest of tasks like eating and using the restroom. This reversal of roles was a poignant reminder of life’s unpredictability. “Like the strong, warrior-like Afghan women that came before me, I have always been very strong-willed and independent,” she shared. “So, it is a very strange shift in dynamics, having to depend on others to take care of me.” In the face of cancer, she discovered an unconventional perspective: she considered herself blessed. This challenging journey offered an opportunity for growth, learning and empathy. The cancer journey, paradoxically, became her greatest teacher and gave her insights into the type of doctor she hopes to be. “I haven’t approached this with an ‘Oh, no, I have cancer’ attitude,” Sonia said. “I have been approaching it with

Note: Cancer patient outcomes and experiences may vary, even for those with the same type of cancer. An individual patient’s story should not be used as a prediction of how another patient will respond to treatment.

Inside the Network

As she navigates the healthcare system, this time as a patient, she has witnessed the best and worst of healthcare. Her experiences carved out her resolve to advocate for the underserved and vulnerable. As such, she has vowed to treat every patient with the compassion she encountered during her own battles. “I have met a lot of doctors along the way,” she said. “Dr. Kahn and his team have been phenomenal, and I look up to him as someone I want to be like, not only as a person but as a doctor as well. My experience of being gaslit and dismissed, having my symptoms ignored and overlooked, being interrupted and talked over as I’m trying to speak and explain things by numerous doctors has only strengthened my already burning desire to advocate for those who cannot advocate for themselves. It is frustrating when professionals who are trusted to make you feel better do not take you seriously and make you feel crazy and/or dramatic. No one deserves to feel that way, and I look forward to treating my own patients someday with nothing short of genuine compassion.” Sonia’s journey is not yet over, but with her dream of becoming a doctor still aflame, she marches forward, inspired by her trials and armed with an empathy born of personal experiences. 

PATIENT TREATED AT:

Don't forget! Learn more about next year's benefits by visiting the 2024 Benefits page on SharePoint. Contact AONbenefits@AONcology.com with questions.

This September we celebrated the five-year anniversary of AON and the impressive progress we’ve made to ensure community based access to exceptional cancer care.

T hank you for your continued dedication to AON and our mission.

Fall 2023

PEOPLE AND PLACES

1. Dr. Kahn and Desert Hematology Oncology staff at the Chamber of Commerce event. 2. Dr. Hussain and Heartland Oncology & Hematology staff with the Executive Director of Representative Randy Feenstra. 3. AON senior management at Clinical Summit 2023. 4. AON physicians at Clinical Summit 2023. 5. Dr. Reddy and Cancer and Blood Specialists of Georgia staff celebrating one year. 6. Michigan Cancer Specialists staff at Relay for Life.

Inside the Network

11 7. AON at Nasdaq in Times Square. Photography courtesy of Nasdaq, Inc. 8. Jean Kulman, regional physician liaison manager, and Hematology Oncology Center staff at the Lorrain County Business After Hours. 9. Dr. Rajendra and Oncology/Hematology of Loudoun and Reston staff at Walk4Mountains. 10. Zangmeister Cancer Center employee appreciation. 11. Dr. Mehdi and Hope Cancer Care of Nevada Pahrump staff.

Fall 2023

Driving healthcare equity through Closing the cancer care gap with transformational achievements. At AON, we’re making great strides toward closing the cancer care gap by ensuring every patient has access to the care needed to help fight their cancer. With an expanding network of more than 200 providers across 20 states, our practices are not only in big cities, they’re in rural areas where medical resources are scarce. Our clinicians are interconnected across state borders and focused on driving change by remaining at the forefront of new discoveries. Together, we’re doing more. To drive equity forward, we aim to deliver precision medicine as a standard of care, adopt next-generation sequencing and provide structure to genomic data and more. At AON, you’re part of a fast-growing network that’s setting great things in motion, exploring new horizons and breaking barriers to cancer care — where the future of cancer care is bright.

Visit AONcology.com to learn more.