Travel Bulletin 25th August 2023

Giving agents the edge

Winter Sun

Clients already looking to avoid those winter blues?

more in...

Agent Bulletin

Your one-stop shop for the latest incentives and training opportunities! Pg. 7

Activity Holidays

Winter on the wild side or sunsoaked thrills? Pg. 13

Mediterranean Islands

The sea, the sand, and the dreamiest Med picks. Pg. 20

LAP OF LUXURY

TRAVEL SHOWS no signs of slowing down as global luxury travel network, Virtuoso, reveals the need-to-know trends shaping the travel industry for the remainder of the year.

After gathering insight from its network of travel advisors, partners and high networth clientele, Virtuoso announced the results at its annual Travel Week. The key take away from the series of surveys was that travel shows no signs of stopping despite the global economic challenges currently circulating the globe. Virtuoso reported a 69% increase in sales compared to 2019 numbers, with luxury hotels and cruises leading the charge, being up 173% and 122% respectively.

Luxury hotels in the US in particular have witnessed a 57% increase compared to 2019, while international hotels have increased by 58%.

As travelling abroad has received a huge uptick over the past year, Virtuoso reveals that the continued demand for exclusive-

use experiences and itineraries is here to stay. Experiences such as private aviation and yachting are big hits within the luxury market, and interest in these excursions is only set to increase. Tailor-made travel is high in demand, with 57% of travellers stating that creating travel experiences that best fit their expectations and needs is more important that the price.

The wellness sector is also thriving, with 94% of surveyed travellers incorporating self-care into their travel routines, as well as reporting a rising interest in creative programmes while holidaying. Iceland is leading the wellness destination charge, with Thailand following suit.

Looking ahead to the rest of the year, the hottest global destinations for autumn travel are the US, Italy, France and Mexico, while the US, Mexico, Costa Rica and Thailand are the big hitters for the festive season, indicating that the interest in winter sun holidays is set to continue its ascension.

Virtuoso reveals the top travel trend shaping the luxury market for the rest of the year as it becomes clear that travel is here to stay.

Showcase Calendar

Last-minute travel drives rave Railbookers rise

RAILBOOKERS HAS witnessed a significant spike in demand for the remainder of 2023.

Over half of all bookings with the rail operator throughout the last six weeks have been for departures before the end of December.

Of this last-minute spike, 60% have been late summer bookings. UK bookings in particular have been

focused on central Europe city breaks; notably Switzerland, Italy and France leading the charge.

In response to the demand spike, Railbookers has extended its reservations department’s hours of availability, with experts on-call around the clock for instant quotes and bookings.

www.railbookers.co.uk

Emirates reaches new heights with London Heathrow services

EMIRATES IS scaling up services from the capital from October 31st, 2023, offering passengers more choice across the winter season.

Bumper August for Manchester Airport

AFTER WELCOMING almost three million passengers last month, August is set to be 2023’s busiest month yet for Manchester Airport.

Anticipating 100,000 daily passengers through its gates, the airport has highlighted its security speed success, with

96% of travellers through security within 15 minutes.

Mallorca, Dublin, Alicante and Faro top the list for most popular destinations, with an almost 10,000-passenger increase on Orlando last month.

www.manchesterairport.co.uk

The temporary service boost, taking to the skies until March 30th, 2024, will see additional Dubai services daily between Tuesday and Saturday.

Richard Jewsbury, Emirates’ divisional vice president in the UK, commented: “As we gear up to the peak travel season this winter, we’re pleased to offer customers enhanced connectivity... we continue to see sustained market demand across our network and look forward to welcoming our customers from London and the surrounding region onboard Emirates.”

www.emirates.com

Pimalai Resort prides sustainable luxury offering

PIMALAI RESORT & Spa has launched a series of eco-driven initiatives and experiences so guests can bask in the luxury of Koh Lanta without fearing any environmental consequences.

While no motorised water sports are permitted at the resort, guests can still explore the biodiverse haven by snorkelling, paddle boarding and kayaking through the azure waters. A series of sustainable excursions are available to guests, including

the ‘Koh Haa Sunset’ voyage which takes guests through a technicolour reef housed in a lagoon, and the ‘Mangroves Tour’ which transports visitors into a lush coastal forest. Pimalai also operates a zero-waste policy, with any excess food used to fertilise the resort’s gardens where the majority of produce is grown for the restaurant, allowing Pimalai to keep running in a sustainable circle.

www.pimalai.com

All are welcome in Tampa Bay’s latest campaign

VISIT TAMPA Bay has launched a new campaign video offering a warm welcome for all visitors to the destination. Community leaders join Visit Tampa Bay in the video, showcasing the warm welcome travellers can expect when they visit, with the message that no matter who you are or where you are from, you will be welcomed to Florida’s dreamy coastal destination.

Santiago C. Corrada, president and CEO of Visit Tampa Bay, said: “It is an honour to be a part of a destination that welcomes all people and has industry leaders that support our ethos of welcoming people from all backgrounds. Our phenomenal summer of success mirrors our inclusive nature, with an array of diverse groups, including Nazarene Youth Convention, Kappa Alpha Psi Fraternity, Inc., Florida Out Coast Convention, making Tampa Bay their destination of choice.”

www.visittampabay.com

Finnair responds to Thai demand

IN RESPONSE to the increased demand for travel options to Thailand, Finnair has added extra flights between Helsinki and Bangkok which will take to the skies from October 2023.

The airline will increase the number of winter flights to 11 per week, offering a double-daily service and providing holidaymakers even more choice when it comes to travel options to Asia.

This winter, Finnair will service 16 long-haul destinations from its Helsinki hub, including

flights to Singapore, Seoul and Tokyo. UK travellers who wish to undertake an Asian adventure can enjoy return fares from London starting from £575 www.finnair.com

EVA AIR has revealed its colourful Thai-themed wall art campaign in Shoreditch to raise awareness of the airline’s products and services.

The artwork conveys Thailand’s culture and the vibrant fun travellers can have in the country.

Sara Wu, EVA Air’s general manager, said: “With London Heathrow to Bangkok being our most popular route in the UK, this campaign enables us to showcase the fun and adventure that makes Thailand a popular destination for travellers from our market.”

www.evaair.com

CONTINUING ITS global expansion, RwandAir has introduced a daily non-stop service from London Heathrow to Kigali which will take to the skies on October 29th, 2023.

The airline currently services 25 destinations across Africa, Europe, the Middle East and Asia, with the latest service being introduced in June this for a direct flight from Paris to Kigali.

www.rwandair.com

Jayride launches agent portal

JAYRIDE, THE online marketplace for airport transfers, has enhanced its trade support with a newly refreshed agent portal, offering agents the opportunity to monetise the last mile, elevate customer service and support local in-destination businesses.

The new portal includes a user-friendly search function, collating quotes with specific filters such as star-ratings and price ranges.

Silver Nova sails maiden voyage

Additional features include supplier profiles, optional extras (like luggage and car seats) and extensive payment options.

Rod Bishop, co-founder and managing director of Jayride said at the launch: “At Jayride, we truly want to make the airport transfer service as simple and stress-free for all parties, from direct customers and agents to the transfer provider themselves.”

www.jayride.com

SILVERSEA’S FIRST Nova-class ship, Silver Nova, has set sail on its maiden voyage from Venice.

Marking the 64th ship in Royal Caribbean Group’s fleet, the ship sets sail with a new perspective of on-board luxury, as the Group’s president and CEO, Jason Liberty, explained: “Silver Nova revolutionizes ultra-luxury cruising and sets the new category standard... Silver Nova speaks to Royal Caribbean Group's commitment to deliver the world's best vacations.”

Silver Nova’s sister ship, Silver Ray, is set for launch in summer 2024. www.silversea.com

Staycations ideal antidote to summer stress

RESEARCH FROM The PC Agency has revealed the mainstay of summer staycations, with 68% of survey respondents suggesting that holidays close-to-home are as appealing as abroad options. 23% have booked a UK break this summer, with 17% intending to do so.

AGENT INCENTIVES

● ROYALTON REWARDS has ramped up trade support, offering up to £20 per seven-night or longer stay. Agents can head to the brand’s trade hub to log bookings to earn £10 for the first 10 bookings and £20 from the 11th and beyond. Properties in the Royalton Luxury Resorts, Royalton CHIC, Hideaway, Mystique and Splash portfolios are included (excluding Cuba). www.royaltonrewards.com

● AGENTS HAVE the chance to earn a sailing for themselves with Cunard Shine Rewards Club. Running until October 2nd, 2023, agents can earn points with bookings and bonus rewards with a quiz. www.shinerewards.com

● CLASSIC COLLECTION continues to load incentives onto its Classic Black Card, a reloadable Visa card which can be spent anywhere. All bookings include rewards, from £15 on bookings from £1-£5,000 to £1,000 for bookings worth £100,000+. www.classiccollection.co.uk/about/agen t-toolkit/incentives/

● FIRST CLASS freebies are up for grabs with First Class Holidays’ team-up with Ethiopian Airlines. Agents can earn points with all bookings. A random draw will choose the winner of two return flights to Cape Town or Johannesburg by November 10th, 2023. www.fcholidays.com/agentincentives

● IF ONLY has teamed up with New York City Tourism+Conventions, to offer agents the chance to win a 4K Ultra HD GoPro Hero 11. The prize will go to the top booker of If Only New York City breaks by September 30th, 2023. www.ifonly.net/agents/ince ntives

Agent bulletin

AGENT TRAINING

● THE QATAR Specialist Programme hosts a wide range of content and tools to support the trade and develop your destination knowledge. Agents who register and complete the eight modules hosted on the programme will be in with a chance to join a 2024 fam trip.

www.qatarspecialist.lobsteraccess.com/selfregistration

● NEWMARKET HOLIDAYS continues to offer 15% discounts for agents and a plus-one through its Agent Training platform. Successful graduates are in with a chance to win a spot on a fam trip and guaranteed Nic Newmarket Achievement Award certificate.

www.training.newmarketholi days.co.uk

WINDSTAR CRUISES held a record-breaking fam this month, inviting over 250 agents on board Star Legend as it sailed on a British Isles itinerary and held ship visits in Edinburgh, Belfast, Dublin, and London. Five trade events took place across the 3rd and 4th of August, hosting almost 70 industry partners.

● ONE WEEK left to win a stay in a deluxe double room with sea view on bed-andbreakfast basis at the Miraggio Thermal Spa Resort! Agents taking the learning course before August 31st will be in with a chance.

www.miraggiob2b.com

● BECOME A Rocky Mountaineer expert and gain access to exclusive discounted agent rates. Along the way, you’ll go full steam ahead and hear all about the rail operator’s journeys through the Rockies and American Southwest. www.communities.rockymo untaineer.com/agent/s/tracks

● SUNNY TIME spotlights the rewarding potential when selling Aldemar Resorts. To equip you with the skills needed to kickstart selling, the platform covers all the essentials on the two fivestar resorts across Crete and mainland Greece.

www.sunnytime.gr/Home/Lo gin

● THE ALL-NEW Italy Online Training course gives agents the confidence and knowledge to sell and upsell trips to the land of ‘la dolce vita’!

www.italyonlinetraining.co.uk

AGENT INSIGHT

JESSICA BLYTH

PERSONAL TRAVEL AGENTS

DEMAND FOR Florida is high after Covid. Families lost a couple of years when they might have “done Florida” and are eager to get their kids out there while they’re young enough to appreciate the magic. My top Florida selling tip is to spend time with the client to understand what they want from their big-ticket holiday and steer them away from packing too much into their itinerary. Customers who haven’t been before don’t appreciate how huge the theme parks are or that the time difference will cause sleepiness in the evenings.

Initially, clients often only want a few days out of a 14night itinerary at Disney but once I have explained how much there is to see and do and that a longer visit offers better value they usually opt for at least seven nights at an on-site Disney hotel. My most popular itinerary is 10 nights at Disney, followed by four nights at Universal. I recommend clients book lead-in accommodation at Disney and higher-end at Universal, as the premium resorts come with Express passes, saving valuable queue time.

For clients who want to incorporate a beach stay, I book a day or two at the start/end of their itinerary. One client is doing a New York – Universal – Clearwater itinerary this summer, utilising the savings that flying via New York can bring. Tailor-making a holiday in this way means I am offering a client something they won’t find elsewhere.

I’m anticipating that the new Brightline train connections will inspire customers to fly into alternative, cheaper airports than Orlando and twin the theme parks with other parts of Florida or with a cruise.

I’m always transparent with clients and prioritise getting the best holiday for them over closing a sale. I monitor for promotions and will delay booking their trip if I believe a special offer is about to be released that would benefit them.

Air Transat’s winter programme takes to the Canadian skies

AIR TRANSAT has unveiled details of its winter 2023/2024 programme to Canada, offering UK travellers more connections to the Great White North than ever before.

From November 2023 to April 2024, the airline will be offering a daily service from London Gatwick to Toronto and up to three weekly services to Montreal. Fare prices begin at £406 per person. Air Transat will also be offering two weekly flights to Toronto from both Glasgow and Manchester, and will also open doors for further connecting flights to the UK’s favourite winter sun destinations, Mexico and the Caribbean. www.airtransat.com

News Bites

RIU GRAN Canaria has re-opened following a • considerable refurbishment and welcomes new facilities, restaurants and bars.

NICKO CRUISES has launched a dedicated trade brochure • for its 2024 European river cruises, featuring 24 itineraries across Europe’s most iconic waterways and the debut of a new luxury vessel.

Win a £20 M&S voucher in the SuDoku prize puzzle

Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

competition@travelbulletin.co.uk

Closing date for entries is Thursday, September 7th Solution and new puzzle will appear next week.

August 11th Solution: A=1 B=6 C=8 D=9

For all competitions visit http://www.travelbulletin.co.uk/component/r sform/form/1593-Travel-Trivia-Quiz

FILL IN THE CROSSWORD TO REVEAL THE MYSTERY LOCATION HIGHLIGHTED BY THE PURPLE SQUARES.

Across

1 Hotel chain with a French feel (7)

3 European airline (3)

5 South American country (7)

7 Nice international airport code (3)

8 Muscat is the capital (4)

10 Currency of Japan (3)

12 One of the Dodecanese islands (3)

14 Home to the Taj Mahal (4)

15 France's high speed train (3)

17 Monument Valley is a popular tourist attraction in this US state (7)

18 Carrier initially, with a main hub at Karachi's Jinnah International Airport (3)

19 Budapest is the capital (7)

Down

1 The scenic resort of Taormina is located here (6)

2 First name of French maître d, now judging on the Ultimate Wedding Planner (4)

3 Famous Luxor Temple complex (6)

4 The largest island in the Seychelles (4)

6 Currency of Tunisia (5)

9 Popular Florida destination, known as The Sunshine City (5)

11 Carson City is the state capital (6)

13 City where Spain defeated the Lionesses to win the World Cup (6)

15 Sounds like a stumble, or could mean a journey (4)

16 They specialise in the Over 50's holiday market (4)

Riviera Travel: trade rundown

TRADE FAVOURITE Tom Morgan, Riviera’s head of trade, spoke to Travel Bulletin about this year’s fam programme, returning incentives, and skyhigh trade ambitions.

“We’ve just had the strongest July with the trade ever. We’re consistently seeing growth and good performance. Now is the time to accelerate that growth.”

Exactly what will that growth consist of? Incentives, more fams, and a wider product range.

“We’re bringing back the iPad incentive as well throughout September. All agents need to do is make a Riviera booking for the chance to win.

“Nothing beats getting out to see the product first-hand. We’ve got two fams going out in October, proving we’re really committed to agents. We want to be the easiest company for the trade to work with. Feel free to get in touch with us. The best place for that is our dedicated Facebook page, Riviera Travel Agents, or email us at agencysales@rivieratravel.co.uk.”

Hear more on the expanded product range with our coverage of the brand-first Celestyal partnership on page 20.

AER LINGUS is spreading its wings across the Atlantic with a new direct Denver service and reinstated Minneapolis-St. Paul route from April 2024. Both flights will kick off with four weekly services before increasing to a year-round daily schedule from October 2024. With the latest service announcements, a programme of 18 routes between the Irish capital and North America will take to the skies next year. www.aerlingus.com

Intrepid launches Hawaii wildfire appeal

INTREPID TRAVEL’S not-for-profit arm, the Intrepid Foundation, has launched an emergency appeal, committing £40,000 to support immediate relief efforts following the island’s devastating wildfires.

Partnering with the American Red Cross to support relief efforts, The Intrepid Foundation will double donors’ impact by matching donations up to £40,000.

Matt Berna, the operator’s president of the Americas, explained: “Intrepid Travel was founded on the idea of using travel as a force for good. By launching this appeal and matching donations, we aim to support the local communities in Hawaii as they recover and get back on their feet, many of whom have devastatingly lost their homes and their livelihoods.”

Agents can donate at www.theintrepidfoundation.org/t/hawaii-wildfire-appeal

’Sell five, sail free’ returns with new brochure

LUXURY RIVER cruise line AmaWaterways has revealed its 2024 'Heart of the River' brochure, celebrating the launch by offering agent partners a free cruise of their own with every five 2024 bookings made.

Agents can qualify for the free cruise for themselves and a plus-one by making five bookings before December 31st, 2024.

2024's programme enhances choice more so than ever before, with 28 ships across Europe, Asia, Africa, and Columbia, sailing 45 itineraries throughout the year. www.amawaterways.co.uk

Riverside welcomes latest vessel

RIVERSIDE RAVEL held its christening ceremony ahead of a maiden voyage trade event on August 20th, 2023. The ship will tour the Rhône next month on its inaugural voyage, which is priced from £2,237 per person.

www.riverside-cruises.com

Destination NSW spotlights World Cup impact

DESTINATION NSW have revealed that the FIFA Women’s World Cup Australia & New Zealand 2023™ has generated an AUS$2.98 billion rise in travel and retail spending across New South Wales.

Despite the Lionesses’ heartbreak in the final, the semi-final match against Australia attracted almost 90% of commercial viewers on screens, with pubs, clubs, parks and public spaces across Australia packed with those

cheering on their sides.

Airwallex ANZ general manager Luke Latham told The Australian: “In the current environment this has been a screamer of a goal for the Australian economy.

“The world game is living up to its name with our tracker showing international visitors have so far spent an extra $4.53 billion at Australian hotels and retailers.” www.destinationnsw.com.au

Swap Halloween for Howl-O-Scream

BUSCH GARDEN Tampa Bay is promising park-wide scares with its Halloween event this year.

Kicking off on September 8th and running until Halloween night, the event will host an all-new haunted house, four returning favourites, six scare zones and four entertainment productions.

Howl-O-Scream is a separatelyticketed event to main theme park admission, running from 7pm on select nights.

LATAM Airlines lines up London to Lima route

LATAM’S NEWEST service from London Heathrow to Lima will take to the skies from December 2nd 2023, with five flights a week.

Davide Ioppolo, the airline's regional commercial director, said: "We are thrilled about the commencement of this operation. With our direct flights from London Heathrow International Airport to Lima.

"This represents a historic milestone for LATAM Airlines, as we become the only airline to connect directly to Peru from the UK. This added to the route we already operate to Sao Paulo brings us to 12 weekly frequencies from the UK and solidifies us as the best option for passengers who want to fly to South America, reaching 143 destinations in 22 countries."

Tickets are on sale now from www.latamairlines.com

Israel GNTO finds new UK office director

THE ISRAEL Government

Tourism Office has announced Michael Ben-Baruch as the UK’s Ministry of Tourism director.

Speaking on his new role, Michael said, "I am proud to have been appointed UK Director at Israel's Ministry of Tourism, and I am excited to start working with my new colleagues and peers where

Michael joined the office two years ago, initially as international department project manager, planning marketing and PR activities along with several international projects. www.goisrael.com

Book tickets now at www.dosomethingdifferent.com

New jewel in Hilton’s Sri Lanka crown

OPENING ON August 31st, Hilton are living on the wild side with its new property, situated on the periphery of Sri Lanka’s Yala National Park.

The new Hilton Yala Resort is home to a choice of restaurants, with adventurous excursions bringing guests to the heart of the national park. Rates start from approximately £442 per night on a bed-and-breakfast basis.

together we will do our best to help increase exposure for our wonderful country in the UK market."

In the hot seat witH...

Claire Golding

What makes AlUla stand out as such an incredible and burgeoning destination?

AlUla is really built around four pillars: heritage, natural attractions, adventure, and arts & culture. Experiences and travel styles trickle down from that: the heritage marvels and landscapes lend themselves to wellness experiences, immersive walking and hiking tails with a luxury accommodation offering.

How are your existing trade partners selling these incredible experiences?

What we've found working with the trade so far is that AlUla is sold very easily as part of a wider Saudi experience, alongside Jeddah and Riyadh. It's becoming more successful as an add-on package to the UAE. That makes total sense to me; clients can do their fly-and-flop, spend time on the beach and time in the shops in the UAE, and then have three or four days of incredible

culture and an entirely different set of experiences in AlUla.

It's very easy for the trade to service, particularly with the codeshare with Emirates and flydubai directly into AlUla. We're hoping to welcome Royal Jordanian on board this autumn, directly out of Amman.

How can trade partners break down the preconceptions that p people off Saudi holidays?

It’s a really important point to make: it’s not just important to talk about what there is to see and do in the destination, but to ensure anyone who visits will be welcomed. special about AlUla is the people. AlUla was was historically a stop on the Incense Route because of its abundance of food and water; it's been hospitable to travellers from all walks of life for millennia. Saudi is modernising fast and

is much less conservative than you might expect. Of course it is still advised that wherever you travel you respect local customs, but the locals in AlUla welcome all their international travellers with open arms. Ladies do not have to wear a headscarf and can wear t-shirts and knee length shorts. Men and women are not segregated so both can relax around the hotel swimming pool, and ladies can wear swimsuits, even bikinis are seen! Any couples can also book and share a room.

How can agents get involved and kickstart their selling?

The key thing that we want to get the industry involved with is our trade training programme, AlUla Specialist. This is a trade hub that provides a place to discover, keep updated and sell AlUla effectively.

ACtivity holidays

NATURE IS CALLING

The Yukon is every adventure-seeker’s paradise, where a whole world of nature-bred activities await.

THE VAST wilderness and pristine landscapes of the Yukon Territory offers adventurers the perfect playground paradise all year-round. For next year’s summer season, the Yukon is taking advantage of the daylight hours and offering a host of new activities that adventurers won’t be able to resist.

Epic North Tour Experiences is launching its eight-day ‘The Spirit of the

Adventure the American way

EXPLORE A treasure trove of wonders along the US West Coast as The Coyote Trip is offering a 14-day ‘West Coast Adventure’ where travellers can hike among the waterfalls at Yosemite National Park, cycle the length of the Golden Gate Bridge and try their hand at hitting the Santa Cruz waves.

Guests can live out their American dream with stays on the Las Vegas Strip, a chance to hike amid the Grand Canyon, the opportunity to challenge the locals on the volleyball court at Venice Beach and much more. Prices for the itinerary begin at £2,495 per person including activities, accommodation and transfers. www.thecoyotetrip.com

North – A Yukon Adventure with Indigenous Cultural Experiences’ itinerary next summer, where travellers can learn the history of the region’s First Nation cultures while hiking through Carcross, Kluane National Park and Dawson City. Prices for the tour begin at £2,529 per person based on double occupancy for a departure from June to September, 2024.

For those who want to get even closer to nature and learn more about the history of the lands, Tutchone Tours is offering a selection of weekend camping packages where guests can stay under the stars in the historic site of Fort

Laguna Phuket makes a splash

Selkirk, an area of great significance to the Selkirk First nation people. From £558 per person, packages will include boat travel into Fort Selkirk, a walking tour of the land, all meals and an exclusive Indigenous Beading class.

The ‘Yukon Active Summer’ package by Northern Lights Resort & Spa will take holidaymakers on a journey through the Valley of Eagles, undertaking a four- to six-hour hike and a four-hour canoe trip along the Yukon River. The package includes airport transfers, three meals a day and full access to the private spa at the resort.

www.travelyukon.com

GRAB THOSE life jackets and prepare to take the plunge as the newly renovated Laguna Beach is offering water sports activities all year-round. From paddle boarding and kayaking to jet skiing and sailing, there is something for everyone to enjoy at Laguna Phuket’s pristine beachfront. For those who prefer their water sports a little less extreme, the XANA swimming pool is complete with a bar and private cabanas. Facilities are free for Angsana Laguna Phuket guests, and day passes are priced at approx. £12 per person. www.lagunaphuket.com

Ski Beat leans into best practice

SKI BEAT has demonstrated the way it applies the principals of Lean, the lynchpin of Japanese manufacturing that streamlines efficiency and enhances customer experience, in an exclusive ‘Lean in Europe’ event hosted in the French Alps.

Ski Beat’s Laura Hazell said: “Lean centres around minimising waste of time and resources, to streamline the business to function as productively as possible and enhance customer satisfaction. We have applied these principles for the past eight years, and one of the most tangible results has been seeing our return business soar, with 96% of our clients saying they would travel with us again.

“During an intense, two-day event, we gave delegates a unique `behind the scenes’ look at how we operate, as well as an opportunity to experience our ski chalet offer, to demonstrate how approaches developed by the manufacturing industry can be adapted to the travel industry”

The Lean in Europe event is the 29th to have taken place, with more than 32 companies having taken part thus far. The aim is to introduce lean best practices into the hospitality sector and further into the travel industry.

www.skibeat.co.uk

Aspen’s alpine adventures

ZIP LINE through deep forests or soar high above mountain ranges as Aspen and Snowmass Village offers a full roster of adrenaline-fuelled activities through Colorado’s dramatic landscapes. Blazing Adventures is celebrating its 50th anniversary year and to commemorate the occasion, travellers can test their nerve on a white water rapids adventure for longer as the season has been extended. Offering packages for families to take in the stunning views of the Glenwood Canyon, all the way to packages for full-day excursions on class IV white water, there is an activity for everyone.

The Lost Forest is the epicentre of exploration and adventure in Snowmass Village where visitors can zip through the foliage and ride the Breathtaker Alpine Coaster, it is any thrill-seeker’s haven. Its most famous feature, the Treeline Trail Challenge Course, is perfect for both families and adventurers as it combines rappels, zip lines, bridges and ladders which are elevated among the towering Aspen trees. For a more relaxed adventure, the Breathtaker Alpine Coaster allows visitors to coast through the trees on a 10-minute thrill ride.

www.gosnowmass.com

Sun, skis and slopes

HIT THE Canadian summer slopes with Tremblant’s refreshing addition to its jampacked programme: summer skiing. Visitors have the chance to practice their gliding skills or learn how to snowboard on the synthetic surface, complete with trained staff. Summer skiing offers the perfect opportunity to practice those winter sport skills before hitting the snow-covered slopes later in the year.

Two surfaces are available in the learning

area, a long-fibre mat for a softer feel so guests can practice their wider alpineturning skills, whereas the short-fibre mat is perfect for people wanting to finesses their braking techniques and learn more about controlling the skis and boards.

Rental equipment is included with access, including skis, boots, poles, helmets and snowboards. Staff are dotted around throughout the slopes to accompany skiers and snowboarders of any ages, making this a fun-filled activity to complete with all the family.

The summer skiing and snowboarding activity will last one hour and is open seven days a week until September 5th in all weather, and then only on weekends until October 15th. Prices for adults lead in at approximately £21 per person, with children passes priced at £19.

www.tremblant.ca

winter sun SAIL INTO THE WINTER SUNSET

EMERALD CRUISES is looking to capitalise on the rising demand for winter-sun sailings this year with the addition of a new itinerary for 2023.

The cruise line has added the eightday ‘Grenadines and Grenada Adventure’ itinerary which will allow cruise lovers the chance to explore the hidden gems of the Caribbean in contemporary luxury with visits to Tobago Cays, Bequia Island, Saint Vincent, Union Island, Mayreau Island and Carriacou Island. The voyage will visit the crystal-clear lagoon of Tobago Cay National Park, indulge in Caribbean cuisine and water sports in Kingstown and go snorkeling off the bay of Union Island.

Prices start at £3,330 per person

including flights based on a November 25th, 2023 departure.

Emerald’s custom-built 100-passenger Sakara luxury yacht is embarking on its first winter-sun season with the eightday ‘Hidden Charms of the Caribbean’ itinerary, which will depart from San Juan and sail to Culebra, the charming coastal town of Esperanza Bay on Vieques Island, Cruz Bay on St John Island, Virgin Gorda, Gustavia on St. Barths and South Friar’s Bay on St Kitts and Nevis. Prices start at £3,195 per person including flights based on a December 8th, 2023 departure.

Meanwhile, Scenic is launching a brand-new winter-sun Caribbean itinerary for 2023, departing on October 23rd, 2023.

Sandal’s shoots for the stars

SANDALS RESORTS has launched its first Stargazing Concierge at its new Dunn’s River Resort in Ocho Rios, Jamaica. The resort has open-air rooftop suites, complete with telescopes to debut Sandals’ first Stargazing Concierge experience. Guests who book to stay in a Coyaba Sky Villa Swim-up Rondoval Suite will be met with their very own Stargazing Concierge, who will arrange bespoke stargazing experiences unlike anywhere else. www.sandals.co.uk

The nine-day ‘Caribbean Sunsets: Turks and Caicos Islands to Jamaica’ voyage calls at Nassau, Egg Island, Harbour Island, Long Island, Providenciales on Turks and Caicos Islands, Little Inagua Island in The Bahamas, Great Inagua Island, Port Antonio, and Montego Bay with prices from £7,140 per person.

www.emeraldcruises.co.uk

www.scenic.co.uk

Take flight this winter

FLIGHT CENTRE has rolled out two wintersun breaks for the 2023/24 season.

The seven-night Barbados adventure includes a stay at the beachfront Crane Resort on the world-famous pink-sanded Crane Beach. Prices lead in at £2,799 per person and include flights and transfers from London Heathrow Airport. This Caribbean escape is available for select travel from September 1st, 2023.

Meanwhile, 11-nights at the Katathani Phuket Beach Resort with four days at the Elephant Hills Nature Safari costs from £3,365 with flights and transfers and must be booked by August 31st, 2023. www.flightcentre.co.uk

Ramblers steps out with exotic escapes

RAMBLERS WALKING Holidays

has added a selection of new escapes to its winter-sun 2023/24 programme.

The new additions include a series of walking holidays in the Canaries and northern Morocco, as well as the ‘Wonders of Mexico’ tour. Also for those looking to exchange a white Christmas for white beaches, Ramblers has launched a selfguided escape in the western Algarve and Gran Canaria. www.ramblersholidays.co.uk

Go for Goa this winter

GOA EXPERIENCE highlights a vast selection of perfect beach escapes, luxurious spa offerings and personalised excursions in its Winter 2023/2024 brochure.

Known for its picturesque beaches, captivating landscapes and exotic wildlife, it is a great place to chase away those winter blues and instead spend the remainder of the year relaxing under the sun. www.goaexperience.co.uk

JG

Travel Group boosts Costa Blanca air options

THE JG Travel Group has expanded its air options on its long-stay winter-sun programme on the Costa Blanca, which this year features three departure dates and two all-inclusive hotels.

The operator has put 21-day packages to either Calpe or Benidorm on sale through both Just Go! Holidays and National Holidays, departing on November 21st, January 9th and February 6th

A choice of nine airports around England are available for departure including London Gatwick, Bristol, Luton, Manchester, London Stansted, Birmingham, Liverpool and Newcastle, which gives agents an even greater choice of options to promote to customers looking to escape the cold UK winter.

These flight options complement the group’s programme of 29-day coach breaks to the same resorts, which launched in June.

Prices start at £1,249 per person for 22days staying at the Hotel Port Europa in Calpe on an all-inclusive basis with return flights and transfers. Based on two sharing.

www.justgoholidays.co/agents

www.nationalholidays.com/agents

Newmarket’s Cyprian winter wonderland

SOLO TRAVELLERS can traverse the historic landscapes of Cyprus as Newmarket Holidays has introduced an eight-day winter-sun break to Northern Cyprus for solo travellers in 2024.

Part of the operator’s new range of escorted tours that are suitable for single travellers, the holiday is based in the port town of Kyrenia, where guests can spend time exploring the horseshoe harbour and

medieval castle as part of a guided tour. Alongside beach days, there are a number of excursions to the Roman ruins of Salamis, Famagusta and the ghost city of Varosha, which have been abandoned since 1974 and allow holidaymakers to walk a through a gateway to the past and immerse into the history of the idyllic island.

Guests also have the opportunity to visit the ancient capital of Nicosia, the mountaintop castle of St Hilarion in the Five Finger Mountains, and the village of Bellapais in the foothills below.

The eight-day escape leads in at £1,062 including half-board accommodation, tours, transfers, and return flights, with no single supplements on selected departures.

www.newmarketholidays.co.uk

Morocco’s winter sun marvels

NEWLY LAUNCHED tour operator Inclusive Morocco has put together a number of winter sun escapes for travellers that want intellectually stimulating itineraries and enriching experiences.

The 12-day ‘Coastal Morocco: From the Med to the Atlantic’ starts in Tangier with a chance to explore the Mediterranean Coast during stops at Tetouan and a private yacht experience in M’Diq before travelling south through Rabat via Chefchaouen with the opportunity to discover a different side of the Blue Pearl with a cheesemaking workshop led by a local expert. Coastal adventures include touring the oyster beds while sipping a glass of local wine. The journey continues further south to Essaouira and Taghazout, where adrenalin-fuelled thrills await with ocean adventures including kitesurfing. Prices lead in at £3,200 per person.

The five-day ‘Long Weekend in Morocco’ allows guests to explore Tangier’s legendary past and vibrant present with an itinerary that packs in an arts and cultural tour, a cookery experience, a hammam treatment and a day trip to nearby Chefchaouen. Prices start at £1,600. www.inclusivemorocco.com

Red Sea’s touch of luxury

RED SEA Holidays has curated tailor-made packages ahead of the winter season for a selection of its luxury adult-only hotel.

Guests can enjoy seven nights at the all-inclusive Makadi Spa Hotel, complete with a private beach, snorkelling opportunities and

six restaurants from £1,543 per person based on a December 5th departure.

The Grand Palace in the heart of Hurghada’s vibrant district is offering guests seven-nights all-inclusive for £989 per person for a January 12th, 2024 departure.

www.redseaholidays.co.uk

EXPERIENCE A Mauritian winter on the beach as the Westin Turtle Bay Resort & Spa is offering 20% savings for a sevennight stay this winter season. Prices start from £2,569 for stays until January 7th, 2024, and includes return flights and transfers.

www.marriott.com

mediterranean islands

RIVIERA’S EXCLUSIVE OCEAN OFFERING

Riviera and Celestyal join forces to launch an exclusive Grecian cruise-and-stay offering.

IN AN exclusive interview with Travel Bulletin, Tom Morgan, Riviera Travel’s UK head of trade, announced a brand new 10-night ‘Athens & Greek Islands’ cruise and stay itinerary in partnership with Celestyal Cruises.

The itinerary blends a seven-night sailing aboard Celestyal Journey with luxury hotel stays in Athens pre- and post-cruise, giving guests ample opportunities to experience the very best the ancient region has to offer.

“We really wanted to expand into ocean cruising. We see a lot of synergy with Riviera’s products and customers wanting ocean cruise options, and wanted to pick an option that fits in quite well alongside our river cruises,” Tom explained.

The one- and two-night Athens stays blend five-star accommodation with tours of the Acropolis, Cape Sounion and the Temple of Poseidon, offering guests the classic Greece experience, before they head aboard Celestyal Journey to explore the myriad of Greek islands.

Tom continued: “We've chosen places that give guests the real Greece experience, but create it in a way where it's not easy to package these things themselves. That's where our expertise comes in with the pre- and post-cruise stays and choosing excursions that are really worth it."

Five departures are available to book now for the ‘Athens & Greek Islands’ itinerary, but this may not be the end of the road for the partnership.

Mallorca’s gastronomic fusion

TAKING INPSIRATION from Mediterranean, South American and Asian cuisine, Can Alomar’s hit gourmet restaurant, De Tokio a Lima, is shining the spotlight on Mallorca’s thriving gastronomy scene. Foodie’s can enjoy a vast array of locally sourced dishes fused with flavours and techniques from around the world, all the while taking in the panoramic views of Palma’s bustling Paseo del Borne.

"We're certainly talking and looking at potentially extending. Ocean is something that's got real potential for Riviera over the coming years,” concluded Tom.

To read the full exclusive, head to the Travel Bulletin website. www.travelbulletin.co.uk www.rivieratravel.co.uk

Jumeirah’s mystical Mediterranean retreat

JUMEIRAH BRINGS its signature service to the alluring coast of Mallorca at the clifftop retreat of Jumeirah Port Soller Hotel & Spa, offering guests the best of Balearic living in-between the Tramuntana Mountains and iconic shores of the Mediterranean.

After undergoing refurbishments, the resort features a host of new rooms, including a Junior Suite Grand Terrace option, offering endless views of the postcard-perfect Mediterranean Sea, and its exclusive Sunset Lounge, where guests can sit back and take in the magic that falls over the land at sunset, painting the cerulean waters orange. www.jumeirah.com

Fun-filled spills at Fodele

COOL OFF this summer on the Cretan coast as Fodele Beach & Water Park Holiday Resort offers holidaymakers the perfect Mediterranean getaway complete with postcard-perfect sea views and high thrill activities for all the family.

Guests are encouraged to take the plunge in the award-winning waterpark running through the resort, boasting gravity-defying slides for the more daring aqua-holics, with the iconic 72-metre Black Hole slide making the biggest splash with riders.

The little ones can cool off in the Octopus Fortress, consisting of smaller slides and a private toddler pool so that every member of the family can enjoy the cool water.

Alongside the waterpark, Fodele also offers a wide range of land sports and aqua activities, including archery, boccia, dance classes, paddle boarding, jet-skiing, banana boat rides and wakeboarding.

For the more adventurous souls, mountain biking facilities are available, as well as snorkelling and diving opportunities in the cerulean waters where guests can explore the lively underwater world of the Fodele Reef which is home to groupers, starfish and moray eels, among other forms of marine life.

A fitness centre and luxury spa are ready and waiting for guests who need to relax after a busy day in the sun. Prices are available upon inquiry.

www.fodelebeach.gr

Jules Verne heads to Aphrodite’s Island

CHART THE history of Aphrodite’s Island as Jules Verne is offering a seven-night ‘Cyprus, North to South’ package where guests will experience the key relics of classical temples, Byzantine chapels and Venetian castles that make up the island’s long heritage.

Prices for the itinerary begin from £1,795 based on a November 13th, 2023 departure and includes return flights to London Heathrow and accommodation.

www.vjv.com

Sardinian resort celebrates sustainable certification

IMMERSED IN the lush landscapes of the Sardinian southern coast, Forte Village has been awarded a Global Sustainable Tourism Council (GSTC) certification following major efforts over the past few years to implement sustainable practices across all resort fronts. From collecting 2,200 pounds of waste from

the sea to repurposing rainwater for irrigation methods to grow an on-site garden for guests to enjoy, Forte Village is doing everything in its power to ensure it limits its carbon footprint and creates a sustainable haven that guests feel proud to stay at. www.fortevillageresort.com

Jet off for a Grecian winter

JET2.COM AND Jet2Holidays has extended its Rhodes and Crete programmes into early November 2024 to meet the demand for late-season getaways.

Extra services will be available from November 3rd - 9th, 2024, from nine UK regional airports, including Manchester, Newcastle International and London Stansted. www.jet2.com

www.jet2holidays.com

Wyndham offers Cretian opulence

UNPARALLELED INDULGENCE awaits guests as the Wyndham Grand Crete Mirabello Bay resort has unveiled its latest features to elevate guest experiences to new heights of luxury.

The property has debuted its brand new seaside laguna which offers breath-taking views of the surrounding Aegean Sea and promises to provide an idyllic backdrop of escapism for guests to sit back and take in the luxury.

The resort has introduced the largest privately-owned marina in all of Crete, offering guests priority access to the two private beaches either side, including activities such as snorkelling, diving, sailing and fishing trips.

The seaside sanctuary has added an indulgent wine tasting experience

inside SPILIA – an enchanting natural cave transformed into an elusive setting perfect for guests to take a step away from the blistering sun. The experience features samplings of rare wine unique to the region, premium Belgian chocolate varieties and a selection of champagnes, all the while dining under candlelight.

Prices for the resort begin at £326 per night based on a September 2023 departure.

www.wyndhamgrandmirabello.com

What is your go-to comfort movie?

Jeanette Ratcliffe Publisher jeanette.ratcliffe@travelbulletin.co.uk Four Weddings and a Funeral.

Simon Eddolls Sales Director simon.eddolls@travelbulletin.co.uk Shaun the Sheep Movie.

Sarah Terry Senior Account Manager sarah.terry@travelbulletin.co.uk Mamma Mia or Cocktail.

Tim Podger Account Manager - Far East tim.podger@travelbulletin.co.uk Four Weddings & A Funeral.

Matthew Hayhoe Acting Editor matthew.rhayhoe@travelbulletin.co.uk Notting Hill!

Melissa Paddock Events Coordinator melissa.paddock@travelbulletin.co.uk Clueless.

Mykonos’ gastronomic odyssey

EMBARK ON a gastronomic adventure as the Mykonos Kenshō Ornos hotel presents a luxe twist on coastal Greek comfort food, combining the bold delicacies with an Asian spark. Guests are invited to try the specially curated menu which becomes a journey of the senses as each dish is a fusion of local family recipes and bold spices that define Asian cuisine. The menu is designed around the traditional meze platters that signify the timeless tradition of sharing a meal and fostering connections. www.kenshomykonos.com

Holly Brown Events Coordinator holly.brown@travelbulletin.co.uk The Harry Potter series.

Leah Kelly Acting Deputy Editor leah.kelly@travelbulletin.co.uk St. Trinian’s.

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