AHRC Nassau COMPASS Empowers people to live fulfilling lives. Together with Family-Friends-Community July 2018 - Semi Annual Report Recognized by CQL | The Council on Quality and Leadership with Person-Centered Excellence Accreditation | With Distinction Working toward a world of dignity, opportunity and community for all people
CQL Accreditation
During the week of February 26, 2018 through March 1, 2018, AHRC Nassau underwent re-accreditation by CQL | The Council on Quality and Leadership. It has been four years since the initial accreditation was awarded and many initiatives have been implemented to enhance the overall quality of support for the men and women that receive services and choose to call AHRC Nassau their provider agency. A look back over the last four years reinforces the reason why initial accreditation was sought; we simply desire to provide services and supports that are routed in dignity, opportunity and community. The dedication and commitment demonstrated by all was truly exceptional and everyone can be proud of this accomplishment. The three priority areas selected by the CQL Stakeholders Group for quality enhancement over the next four years are: Supports and Services Workforce Quality and Accountability Six (6) of the forty-six (46) indicators for the Basic Assurances were identified for enhancements. They are as follows: ● The organization upholds due process Decision making supports are provided to people as needed. Supports and services enhance dignity and respect. People have meaningful work and activity choices. People’s individual plans lead to person-centered and person- directed services and supports. The organization provides positive behavioral supports to people. CQL commended the agency on the amount of Personal Outcome Measures (POM) interviews conducted since accreditation, the ability to engage in self-reflection when analyzing POM data, and the use of POM data to move the agency forward. Additionally, the accreditation further noted that we recognize and honor staff who assist people to attain their outcomes, and share POM stories to assist people in advocating for things important to them. As a result of the re-accreditation process, AHRC Nassau was awarded CQL’s highest accreditation, Person-Centered Excellence Accreditation With Distinction. AHRC Nassau and Citizens Options Unlimited are the only two agencies in New York State to be awarded this accreditation by CQL and have COMPASS status. A twelve (12) month follow-up and subsequent thirty six (36) month follow-up will be completed with CQL to maintain accreditation status.
MISSION STATEMENT New Mission Statement Poster! In 2017, after careful consideration and a close vote, the decision was made to remove the words “intellectual and other developmental disabilities” from the mission statement. The Councils were a strong proponents of the change to the mission statement and the removal of the words “intellectual and developmental disabilities.” Now there is a new mission statement poster to go with the new AHRC Nassau mission statement. We hope you enjoy the new format, pictures, and logo. Please be sure to let the COMPASS Department know if you are in need of the new poster at your location. For assistance, please call 516 293-2016 extension 5492. And Our: Guiding Principles Work together to achieve excellence by promoting opportunities and supporting dreams. Demonstrate courtesy, respect and compassion in every interaction. Foster a unified culture that celebrates diverse talents, ideas and potential.
Personal Outcome Recognition Peg Limongelli received a Personal Outcome Measures (POM) Recognition Award for her work in advocating for a sports wheelchair for a person that attends the hub-site program. Fundraising efforts were exhausted and still enough was not raised. Peg went out of her way to secure assistance via a grant. While this is still not a reality for the person, he is well on his way to new “wheels” for this coming basketball season.
A Dream Vacation By Joyce Guarneiri In June 2017, Kim sat with me to complete her POM. One of Kim’s dreams was to travel to Florida to visit Disney World. Staff supporting Kim at her apartment implemented a plan to help Kim to save. Kim worked on budgeting her money better and decided that if she cut back on her weekly spending (for things like eating out) she could save more money faster. Kim has been working hard to save for her trip and has discovered that while she was busy spending less money on eating out, she also lost some weight because she is cooking more for herself and making healthier choices. She is pleased with this little side effect and I am happy to report that Kim has a trip planned for Disney World this September. While Kim was not able to save the entire amount independently, her mother and father were pleased to see the effort Kim put forward and are helping Kim to offset the difference. More info to follow with Kim’s comments on her trip and hopefully a picture with Mickey!
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MISSION STATEMENT & GUIDING PRINCIPLES IN ACTION Community Recognition On February 22, 2018, volunteers from the East Meadow Art Gallery presented a community recognition award to their friend Rita at the Subway Restaurant. Rita has taken the time to get to know all of the volunteers who come to Subway on their weekly Friday visits. She is kind, compassionate, and very supportive. She cried when she received the award and the volunteers were so happy to present her with it. Shown is a picture of the volunteers presenting her with the award. Michelle Rudoff presents award to James Wallace of East Meadow Bowl
Michelle Rudoff presented a Community Recognition award to James Wallace from East Meadow Bowl for going above and beyond in assisting people to feel comfortable, select equipment and have a great day as East Meadow Bowl!
Volunteers from East Meadow Art Gallery present award to Rita from Subway
One Stop Gift Shop Opens! June 26, 2018 was the ribbon cutting and opening of the One Stop Gift Shop! Over 100 friends, neighbors and members of the Hicksville Chamber of Commerce were welcomed to the new boutique which focuses on selling heartfelt gifts and providing job training and community connections for people supported. A special thanks to Assemblyman Michael Montesano for stopping by before the opening to show his support.
Residential Council Donates Sneakers! Volunteers from AHRC Nassau’s Residential Council Community Outreach Project recently stopped by Westbury Union Free School District Dryden Street School to deliver new sneakers to students. Council members, Cathy Fox, Linda Callison, Robyn Palumbo-McKenzie, Marion Havens, George Spires and Karen Shilman, were pleased to meet with the children and connect with them on the importance of healthy bodies creating healthy minds. Thank you to Dryden Street School Principal Gloria Dingwall and Assistant Principal Juanita Sherman for welcoming us and helping us add an extra spring to the steps of the children.
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Validation Visit Validation Visit
During the week of May 15, 2018, AHRC Nassau welcomed the NYS Division of Quality Improvement (DQI) and Bureau of Program Certification for the annual COMPASS validation visit. This is an annual recertification review to be sure AHRC Nassau continues to meet all of the NYS COMPASS criteria, as well as the standards set forth in AHRC Nassau’s COMPASS Management Plan. AHRC Nassau was recertified as a COMPASS Agency. We thank our colleagues from DQI and the Bureau of Certification for their rigorous review and much valued input. Many COMPASS related activities occurred during the week, which highlighted the standard COMPASS activities throughout the year. A sampling of all the COMPASS criterion initiatives was reviewed. A comprehensive review of the self-survey was completed including the change to the new OPWDD Person-Centered Review (PCR) protocol. One significant finding was provided. Specifically, that habilitation plans lack the level of specificity to ensure staff can implement the service appropriately and consistently. A quality improvement plan was developed and is underway for improvement in this area. Recommendations were provided and are being addressed. Congratulations to all at AHRC Nassau for their continued commitment to COMPASS philosophy and standards!
Community Connections Ronald McDonald House provides housing to family members whose children are in a nearby hospital. Yearly, they serve over more than 5.5 million children and families. Freeport Day Program Without Walls has been volunteering at the Ronald McDonald house in New Hyde Park for over a year. Once a month, a small group visits the house and utilizes their kitchen to bake some kind of sweet treat for the family members and/or children staying in the house. The group is able to make the recipe of their choice and assists with shopping ahead of time for the needed ingredients. The baked goods are then given or left for the family members staying at the house. Our bakers find great pleasure in providing the treats and watching them disappear! Thomas Brady and Michael Costa (pictured right) are two of the volunteers who shopped for and baked these wonderful treats for the families staying at the Ronald McDonald House. Michael Costa shares that “a cupcake will always make you smile! We love coming here and making new friends and seeing happy faces. This is something we do from the bottom of our hearts and I hope we will do it for a long time.” Freeport Day Services’ volunteers are grateful for the opportunity to help such a wonderful organization. For more information on Ronald McDonald House, you can visit their website at: https://www.rmhc.org/. 4
Personal Mission Libby’s Self-Directed Life by Libby Donovan My name is Elizabeth Donovan, though I prefer to be called Libby. I have always led a "self-directed" life-and this is my story: I started working right out of high school. My first job was at Double Day in Garden City where I was sorting checks for payment processing. I did this for about a year and then I went to work at EAB in Uniondale. Here, I had the same job responsibilities that I had at my previous job, and gained more experience. When EAB relocated, I went to work at K-Mart in the bedding department where I folded linens and towels and put them on the shelves. I worked at K-Mart for about two years and then moved on to work at Lord & Taylor in Garden City in the sweater department. My job duties here were also similar to what I did at K-Mart. Lord &Taylor was not able to give me enough hours to work, which led to me getting my current job working at Rosicki & Rosicki Associates Law Firm in Plainview as a mail clerk. I love this job!!! I have been working for this company now for 17 years as a fulltime employee with company benefits, and I have made many friends at this job through the years like Bob Molloy, Tricia Belford, Hallie Greene, Elizabeth Hilton, Jana Fezza and Craig Wolfson. I consider Tom & Cynthia Rosicki to be two very special people in my life to have given me this opportunity as it has added so much to my life. In addition to having a job I love, I have always lived with my brother Michael Donovan in our own apartment which I prefer. I feel I am very independent but when I need a little extra help, I get support from my Community Habilitation staff Chantel Davidson. The hours are flexible and decided by me. She helps me to maintain my independence in my apartment just the way I want it to be. We do a lot of things together like paying and keeping track of bills, going bowling in a group with friends and family, household shopping, exercising, going for spa manipedis and playing board games. There are plenty of activities I like to do on my own such as reading, working on crossword puzzle books, surfing the web and cooking. When I cook dinner, I invite my other siblings, Barbara and Ellie, with their husbands, John and Stuart, so that we continue with our family traditions of eating together. For the past 6 years I have participated in many different types of walks such as the AHRC WALK, Garden City Turkey Trot, the Garden City Teacher's Association Cancer Walk and the MS Walk. Together with my family and Chantel we fundraise money for these organizations year after year and they really appreciate the constant contributions. Another thing I do with my family and friend Mary Jean O'Connor yearly is travel to Disney. Every year is a new and fun experience that I hope we will continue to have when we travel. For some people, the self-directed service option may work to help them lead a "self-directed" life. For me, I have always chosen my own paths and achieved many successes through the years with the support of my mother and father Tom and Beth Donovan, my friends like Mary-Jean O'Connor, and Tom & Cynthia Rosicki, and my AHRC family and staff Chantel Davidson. Today my life is just as I had always hoped it would be and I could not ask for a more perfect situation!
Fulling a Dream by Michelle Rudoff My name is Michelle Rudoff and I attend the Oceanside Road hub site. I am a big fan of the New York Mets baseball team. For a few years now it has been a dream of mine to meet David Wright of the New York Mets. Although his name is Brandon Nimmo (and not David Wright!) I still lived a dream of mine on Monday May 14th when I met Brandon Nimmo ,an outfielder for the New York Mets.
Michelle and Brandon
I was on Facebook last week when I saw on my new feed an advertisement of Brandon Nimmo an outfielder for the New York Mets who will be at the Modell’s in Massapequa signing autographs. When I saw the ad I first marked myself being interested in the event. Later on the next day I spoke to my brother Paul and asked him to walk with me to do laundry over the weekend so I can free myself up for Monday (which is when I normally do wash) so I can go out to Modell’s to meet Brandon Nimmo. While waiting on line, I gave my brother some money to by me a ball with a case from Modell’s so he can sign it
So after waiting about an hour and a half I finally got to meet Brandon Nimmo of the New York Mets! Brandon was such a nice friendly sweet guy. Oh and did I forget handsome too lol. I got to shake his hand and take a picture with him and he also signed my ball.
Meeting Brandon Nimmo of the Mets was a very exciting moment for me and is a moment that I will remember for a long, long time.
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BOARD OF DIRECTORS
Meetings were held monthly, except for December and a summer break, consistent with the Management Plan.
Annual Council Presentation to the Board of Directors On June 19, 2017, John Buley-Neumar presented to AHRC Board of Directors on behalf of the agency’s Councils. The Councils provide an annual presentation to the Board of Directors to strengthen their bond with the board and to facilitate collaborative efforts. The following is John’s speech which he presented to AHRC Nassau’s Board of Directors: Good evening. My name is John BuleyNeumar. I am a member of the Day Hab and Executive Council. Thank you to Stanfort Perry, Executive Director, Paul Giordano, Board President and Jack Garofalo, COMPASS Board Liaison for your support. A special thank you to Tom Moore, Board Member for attending Council meetings and sharing Board information. Thank you as well to Stanfort Perry and Board members who attended Council meetings this past year. Our Day, Residential and Executive Councils have had a very busy and successful year. I want to make special mention that our Community Day Hab Council received the “Council of the Year Award” for New York State by SANYS. Each Council continued to participate in empowerment and rights training this past year. In addition to rights training, topics included CPR, Social Media Safety and Money Management. Advocates across the Agency fully supported the “Be Fair to Direct Care” Campaign this year. The Community Day Hab Council also met with Assemblyman Michael Montesano to discuss concerns about Governor Cuomo’s budget. Items discussed included the funding needed for the $15 wage increase for DSP’s (Direct Care Professionals). Assemblyman Montesano explained how the negotiations for the New York State budget works. He said that he was on AHRC Nassau’s side and in full support of the salary increases. He let us know he supports the Be Fair to Direct Care initiative. The advocates also attended rallies throughout NYS during the year to support this cause. We were present in the war room in Albany when Governor Cuomo announced his support of the Direct Care salary increase in his budget. The Community Hub Site Council also celebrated when the assembly voted “NO” to cut Medicaid money via the Health Care Bill. The Council wanted to thank all the Senators who voted against this bill and sent a personal thank you letter to each of the Senators. We were happy to have 22 people attend the State Self-Advocacy conference in September. Also in October, over 30 people attended SANYS Regional Self Advocates Conference on Long Island. People from AHRC Nassau presented at the conference on self-direction. We also continue to host SANYS meetings in Plainview to make it easier for advocates to attend. There was also a “Rights and Responsibility Rally” held in October which over 100 people attended. This is an annual event to inspire and educate people on their rights and responsibilities. People love to speak out at this event and share their experiences. The Workforce Council hosted its first annual “Empowerment Now Showcase” at which members showcased their personal talents. The Community hub site council helped organize DSP Celebration Week with thank you letters notes and pictures with their staff. The Nursing Department, along with student nurses from Adelphi University, set up an all-day Health Expo as a hands-on learning experience for Council members and day hab sites. Healthy living, diabetes prevention, nutrition and exercise were discussed. Due to trends in incidents, each Council hosted a safe driving campaign to discourage phone use and texting while driving and a safe eating campaign to decrease choking. As a result, progress in safe driving is noted and a decrease in choking incidents is now present. Close to the Council’s heart is giving back and we had many fundraisers this past year. Organizations we raised funds for include Convoy of Hope, CapHaitian, Haiti, and a staff person that experienced health concerns. A special thank you to Chris O’Connor for attending several Council meetings throughout the year to educate everyone on Care Coordination. This coming year we look forward to the change to Care Coordination, supporting Direct Support salaries, continuing volunteer activities and further strengthening our global advocacy issues. Thank you for having me speak this evening.
Board of Directors - Physical Plant Inspections The annual Physical Plant Inspections (PPI) meeting was held in April 2018. Karen Hirschfeld, COMPASS Director, acknowledged the Board inspectors for their diligence and commitment to the COMPASS physical plant inspection process. The thoroughness of the inspections continues to ensure that people live and work in lovely, enjoyable and safe environments. The physical plant inspection process remains an integral component of our success as a COMPASS agency. Ninety-eight (98) physical plant inspections were completed since January 2018. A total of 65 new work orders were generated. There were 6 hazardous citations. There were 13 physical plant deficiencies that remained open after 60 days . Thank you to Susan Dowling, RA who coordinates and oversees this process. 6
SIBLING BBQ Party On June 5, 2018 over 100 people gathered for the annual sibling BBQ in Brookville. The Sibling Group meets three to four times a year. Paul Giordano, AHRC President and founder of the group, encouraged all in attendance to remain involved. As parents age, the role and responsibilities of siblings-supporting-siblings usually increases and they become one of the strongest natural supports for their brother or sister. Siblings also provide long lasting, positive and loving relationships. AHRC Nassau strongly encourages this natural support and enjoys working with so many engaged siblings. 2018 SIBLING GROUP Please Join Us! September 23, 2018 Brunch 11:00-1:00 p.m. Brookville December 6, 2018 Holiday Party 6:00-8:00 p.m. Brookville For more information, please call (516) 293-2016 extension 5492
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AHRC Nassau - Councils Executive Council Met Monthly (except summer break and November) Chris O’Connor, Associate Executive Director, attended January’s meeting to discuss Care Coordination. A CQL promotional day was held in January to educate and inspire everyone. Many members from the Executive Council participated in the preparation for and actual CQL accreditation. Chris O’Connor attended the Council meeting once again in March to review Care Coordination.
A safe eating campaign continued with Power Point training and a template for a placemat shared with all the Councils. A “No more R word“ online pledge was completed in March. A privacy training was offered to advocates in March. A “disability awareness day” was held on March 14, 2018. A CPR and Heimlich maneuver empowerment training was held in May. A safe driver campaign was held in May.
The Executive Council initiated a petition on Change.org which is featured below. “Advocacy councils at AHRC Nassau are asking you to sign this petition and ask our United States Senators to vote No on the HR 620 bill. H.R. 620 would significantly weaken the Americans with Disabilities Act (ADA), an important civil rights law. The ADA ensures the rights of people with disabilities to access public accommodations—that is, businesses such as restaurants, hotels, stores, medical facilities, etc. It would turn people with disabilities into second-class citizens and undermine the very principles of the inclusive society that America is all about. *“Notice and cure” requires the disabled person to notify a business before filing a lawsuit. Often, it includes a waiting period for business to comply. Today, businesses have an obligation to become accessible, and there’s a consequence if they don’t: they could be sued. H.R. 620, and any bill that adds “Notice and Cure,”* removes all incentive for businesses to provide access on their own. Instead, most will likely take a “wait and see” attitude, doing nothing until they receive notice. The ADA’s benefits will be grossly reduced, and America will again be a place where obstacles abound for people with disabilities. Nearly 28 years since the ADA was enacted, businesses should be expected to comply with their legal obligations. Discrimination is Real. The bill’s backers are forgetting the daily experience of millions of people with disabilities who experience physical barriers at stores, restaurants etc. The bill places the Heaviest Burden on Individuals with Disabilities—the People Who the ADA Is Designed to Protect. H.R. 620 requires a person with a disability who encounters an access barrier to send a written notice specifying in detail the circumstances under which access was denied, including the property address, whether a request for assistance was made, and whether the barrier is permanent or temporary. No other civil rights law permits businesses to discriminate without consequence unless and until the victims of discrimination notify the business that it has violated the law. The ADA should not place the heaviest burden for ending discrimination on the very people the law is there to protect! Also, H.R. 620 gives the business owner 60 days to even acknowledge that there is a problem, and another 60 days to make “substantial progress” in resolving it unless a business claims circumstances beyond its control. This means a business could spend years without actually removing barriers to come into compli ance with longstanding access standards and face no penalty.”
Freeport Workforce Council Met Monthly (except summer break) Workforce Council hosted a holiday party and extended invitation to Freeport PWW. Council attended annual breakfast Council attended information session in regards to changes in pre-vocational services Guest Speaker Culinary Manager – Council advocated for healthy snacks in Freeport Location Workforce Council attended annual luncheon Council hosted Mother’s Day Plant Sale in Freeport Council attended nutrition workshop Fellow Council member held a class to teach American Sign Language Workforce Council participated in Roslyn Savings Bank Financial Literacy 6 week class Roslyn Savings Bank Holds Finance Course at Freeport The first Financial Literacy Lunch and Learn Class was held at Freeport in collaboration with Roslyn Savings Bank. People were engaged, participating and having fun! Representatives from the Roslyn Savings Bank were also thrilled at how the class went. All are very excited for the classes to come over the next six weeks.
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AHRC Nassau - Councils Community Hub Site Council—Met Monthly (except summer break)
The Community Hub-Site Council began the year with Associate Executive Director Chris O’Connor giving a presentation to members about the transition to Care Coordination and the changes that will be occurring in July 2018. He explained that Medical Service Coordinators (MSCs) will now be called Care Coordinators and Individualized Service Plans (ISPs) will now be called Life Plans. He answered many questions which helped everyone better understand the changes that were happening. An Empowerment Training was given by Supported Employment in January. The hiring procedure was explained as was the process of finding a job, writing a resume, and preparing for an interview. Informative packets were handed out and specific follow-up information was made available to anyone interested in pursuing this further. Volunteer Recognition Week was held April 15 -21, 2018. Volunteers had the opportunity to celebrate all that they do! Everyone came to Plainview to “Walk the Red Carpet” and pose for a picture in front of the Council’s new step and repeat backdrop. Certificates of Appreciation were awarded to all volunteers, along with picture props, thank you buttons and stickers. A bulletin board was set up in Plainview to display the more than 300 pictures that were taken. The Day Hab Volunteers at Clocks Blvd Hub site were asked again this year to host the Long Island Art Teachers Association held at the Westfield Sunrise Mall in Massapequa for two months in March and April. They gave tours of the various prize winning pieces. A table was set up for them to experience and create their own art. A training exercise called “Wheel of COMPASS’ was held in May. Moderator Patrick Sherrard combined learning and fun in this Empowerment Event. The annual Council brunch was held in May. Congratulations to Michael Costa from Freeport on being named the Advocate of the Year. John Buley-Neumar represented the CHS Council and addressed the AHRC Board with Council’s accomplishments. The Superstar Staff Recognition Luncheon was held on June 1, 2018 in Brookville. Each hub site nominated one staff person that goes above and beyond each and every day. There were 31 people honored this year. Patrick Sherrard was on hand as the DJ and a good time was had by all. The Grand Opening of the One Stop Gift Shop was held on June 26, 2018. There was a ribbon cutting ceremony with many local politicians and community leaders present. This brand new store, located next to the Hicksville hubsite, will give a unique opportunity for day hab volunteers to learn the retail business and interact with community members.
Residential Council Met Monthly (except summer break) Canter’s Chanter’s sang at the Seder dinner held in March Empowerment trainings: Being Your Own Rep-Payee, Staying Healthy in Cold & Flu Season, Choking Prevention Guest Speakers Bridget Cariello from LI SANYS spoke about what SANY does and what it means to be a Self-Advocate Chris O’Conner addressed the Council about PHP and Managed Care Deanna Allen & Shaun Weathers spoke about staffing concerns and answered Council member’s questions on various topics Pam Boyle’s topic was “Meeting and Greeting: How Can I Do It Better?” Fund Raisers: Movie Night fundraisers. The money raised purchased 27 pairs of sneakers for children at Dryden Elementary School in Westbury and Christmas gifts for hurricane victims. Another movie night will be in June, showing “Breakfast Club.” Money from this will help to send Self Advocates to then State SANYS Conference in Albany this September. Council members continue to submit staff who are “Caught in the Act,” going above and beyond in their jobs. A dinner for staff nominated is planned for October. 9
Self-Advocate of the Year Award! This year’s Day Council Advocate of the Year is Michael Costa. Michael is the community hub– site representative for the Freeport Council. He attends all meetings and is diligent about sharing the information he receives with fellow advocates. He has attended many SANYS meetings and attended the regional Self-Advocacy conference this past year. He attended the Rights Rally and spoke about the rights that are important to him. He has a positive relationship with his peers and assists them with understanding their rights and how to advocate for themselves. Michael participated in the #BeFair2DirectCare campaign and made posters that were used in Albany. Michael wrote an article about the Ronald McDonald House where he baked cupcakes for families that were staying there. He article helped developed good community relationships as the story was featured on the Ronald McDonald Facebook page. Congratulations Michael.
Self-Advocate of the Year Award!
This year’s Residential Council Advocate of the Year is Marion Havens. Marion is a staunch advocate for herself and for her peers. She personally cares about their lives and advocates for them on many levels—residentially, vocationally and for their human rights. She believes people deserve to live a good life, a happy life, a productive life. She encourages her peers not to simply live but to live their best life. Marion leads by example—talking the talk and walking the walk. This is what makes a great leader and makes Marion a great advocate. She regularly attends both LI Regional and the State SANYS Conferences. She has served on the Residential Council Board as Secretary and Treasurer. She is always the first to volunteer to help with the Council’s fundraisers. With Marion as a Residential Council member, the Council initiated many activities including a toy drive for children in Haiti, a food drive for a local food bank, a bake sale fund raiser, a rummage sale and the Council’s movie night fund raisers. The most recent fund raiser she assisted with was raising money to purchase 27 pairs of sneakers for children at an elementary school in Westbury. She thoroughly loved buying and giving out the sneakers to the children and loved helping others in the community. Congratulations Marion on this well deserved award!
Residential Council Honorary Dinner On June 12, 2018 AHRC Nassau Residential Council members were honored by Executive Staff and members of AHRC Nassau Board of Directors at their annual dinner. A beautiful slide show of accomplishments and activities from this past year was shown. Executive Director Stanfort Perry thanked the Council for their hard work and efforts this year.
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AHRC Nassau COUNCILS AHRC Nassau—Day Councils Honorary Luncheon On May 10, 2018 Day Council members were honored by Executive Staff and members of AHRC Nassau Board of Directors at their annual luncheon. A slide show of accomplishments and activities this past year was shown and Executive Director Stanfort Perry praised the Council on their accomplishments and outstanding advocacy.
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EMPOWERMENT Self Advocacy Association of NYS (SANYS) Takes to the Airwaves On Sunday, April 8, from 7-8 a.m. on K-98.3, AHRC’s own Coleen Mackin (pictured second from right), shared her experiences as a self advocate and insight as President of Self-Advocacy Association of NYS SANYS Statewide Page. It was a pleasure to hear Coleen speak out on behalf of others and herself. Her message: “I help people build their dreams and take part in the work and what’s going on around them. People sometimes just see the disability and not the person. I teach people to look from the inside-out.”
Direct Support Professionals of the Year! Direct Care Professionals are the heart and soul of AHRC Nassau. The professionals shown below were named “DSPs of the Year” for their outstanding dedication to the people supported by AHRC Nassau’s programs and services.
Taniqua & Dian
Virginia & Dian
Shakira & Marco
Vicky & Bridget
Wanda & Winnie
Peggy & Marie & Rhomnie
Lordlyn & Nakia
Melanie & Maria
Claire & Jeff
Candice & Peggy
Jeanette & Bridget
Nick & Rhomnie
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EMPOWERMENT THAT’S WHAT HE SAID: JASON TELLS JOKES AND OTHER STORIES By Nicholas Scolaro, POM Interviewer/Trainer Jason Balazs tells jokes. People think he’s funny. Jason finds that performing stand-up comedy on stage at night clubs (e.g., Governor’s Comedy Cabaret, Bellmore Bean Café) provides him the opportunity to express his individuality. When Jason’s not telling jokes, he works as a sale associate at Bed, Bath & Beyond and receives supports through Supported Employment. Jason, however, prefers his volunteer position as a tour guide/docent at the Cradle of Aviation Museum where he thrives being able to talk about things that interest him (e.g., aviation, history). Jason’s goal is to become a paid employee at a museum. Jason has lived in an apartment for over two years. In February 2018, Jason had a new roommate move in. They enjoy each other’s company. Jason is part of a very caring and supportive family. He enjoys spending time with them on weekends. Jason also visits his father in Florida. When not with his family, Jason enjoys spending time with friends he met through the Friendship Network, often inviting friends over to his apartment or meeting them places (e.g., bowling alley, Starry Night Café). Jason friends and family love to attend his performances. Besides comedy and airplanes, Jason is also interested in photography and enjoys taking pictures of nature at parks. He previously audited a photography class at Nassau Community College and is interested in attending another class in the future. In his free time, Jason also enjoys making arts and crafts (e.g., origami), visiting museums, shopping at the mall, writing poetry and his medieval fiction book. Sometimes Jason goes to the local library or a coffee house for poetry readings. Jason enjoys his community and walks to many of his favorite places. Jason sometimes rides his bicycle around town and on trails. Jason Balazs hobbies are comedy, photography, and art. Being a tour guide also allows him to share his knowledge with others. Jason continues to pursue a career in an area of interest to him and to seek out other venues in which he can showcase his creativity. Jason has a strong network of friends and family that he can depend on. His current focus is to attain steady employment at a museum where he can demonstrate his knowledge and expertise .
Devon Rivera & Tuvia Naftali Recipients of The Ivy Ferdinand Memorial Scholarship “My life was not eternal, but I left behind a lasting legacy.” ~ Unknown The Ivy Ferdinand Memorial Scholarship was established in July of 2013 in honor of Ivy’s memory and self-advocacy legacy. Ivy placed a strong emphasis on self-advocacy and dedicated her life to speaking out and advocating for others. This scholarship enables a person to attend the SANYS Statewide Self-Advocacy conference in Albany and is intended for a person to learn how to begin his/her own self-advocacy journey. Devon Rivera is one of this year’s scholarship recipients. Devon attends the Massapequa, Clocks hub site. He is a strong advocate and speaks up for his peers. He is aware of his rights and helps others. Devon always presents himself in a positive manner and Devon with Board Member Tuvia Naftali played a key role during our CQL accreditation. Most recently he Harriet Traversa shown above was interviewed by the State Validation team. Devon expressed his interest in learning more about advocacy and will strongly benefit from expanding his global advocacy during this year’s Statewide SANYS conference. Congratulations Devon! Tuvia Naftali is the second scholarship recipient this year as he demonstrated a strong interest in self-advocacy this past year. He attended monthly SANYS regional meetings and Executive Council meetings. He participated in the Rights Rally in Brookville and many other empowerment trainings. He is very inquisitive. He was involved in the #BeFair2DirectCare campaign and assisted in making posters. Attending this conference will support Tuvia on his self-advocacy journey.
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Valued Outcome Wheel of COMPASS A training exercise called “Wheel of COMPASS” was held in May. Moderator Patrick Sherrard combined learning and fun in this Empowerment training event. This idea was adopted from the ever popular TV show, Wheel of Fortune (often known simply as Wheel]) Patrick Sherrard was at the helm, creating a friendly, competitive atmosphere in which contestants solved word puzzles to gain/strengthen knowledge and to win prizes! Everyone loved learning and spinning the big wheel!
National Day of Demonstration for Health Care Centers By Sue Limiti On February 6th, 2018, people from Freeport PWW participated in the national day of demonstration for health care centers. They stood outside of the Advantage Care Freeport Center handing out flyers asking members of the community to contact their government representatives to demand that Congress extend health care funding for the next two years. People wore red to show their support for health care centers. On February 9th, people got the good news that Congress had approved funding for the next two years. Thanks to people like the ones in PWW Freeport, people can continue to receive the clinical services they need!
Drums (Congas) at Mott Street by Cheryl Harmon, Site Manager Oscar Mondonedo, a staff member at the Mott Street hub-site, brought in his drums to share with the volunteers at the site. Immediately, several men and women were hopeful for an opportunity to play the drums. Oscar had each person “try out” to be in the newly forming musical group. It wasn’t long before Oscar brought in more of his drums to meet the high demand of these budding musicians. With the addition of a conga drum, the site created a free-style session and now everyone one was moving! The free-style session has volunteers moving their arms, legs and body to the rhythm of the music. On one day, while the drummers were playing and the group was engaged in exercise, our neighbors and people walking along the strip stopped by the hub-site to listen and ask what was happening. When staff and volunteers were leaving at the end of the day, people from the community commented that the drummers sounded good.
One of the volunteers, Shawn D., suggested that we obtain drums of our own so that more volunteers could have the opportunity to play. We researched the prices of congas and tried to obtain funds to make a purchase. We were finally able to get $350 from our volunteer recognition fund to purchase the drums. On Friday March 2nd two staff and one of the volunteers were able to go to Guitar Center and make the purchase of twin congas. At the hub-site, Shawn D. played on the new drums after they were brought into the hub-site. Right now, five volunteers are practicing drumming at the site. One of the volunteers suggested that the group play the drums as well as engage in free style exercises at the Day Program picnic held in Eisenhower Park. The volunteers are practicing so they would be able to make this a reality. We will work on coordinating with some local musicians to have a jam session in the park.
Shawn D’Attoma, a gentleman, supported enjoying the drums at Oceanside Mott
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Valued Outcome Personal Outcomes: 2018 Update By:
Kevin Wilber, Assistant Director
In the beginning of 2018, the POM Data spread sheet was reorganized to separate out POM data based on agency residence (AHRC vs. Citizens) as well as separating data for the AHRC day program. By separating the data we will be better able to identify trends and address them through our various CQL work groups and committees. The graph below represents POM data for AHRC residences showing the total outcomes and supports based on 61 completed interviews.
100.00%
Total Outcomes and Supports for AHRC Residences
90.00% 80.00%
70.00% 60.00%
50.00% 40.00%
Outco me Suppor t
30.00% 20.00%
10.00% 0.00%
Jean Marie Rogers—Person-Centered Review During the COMPASS Validation Visit, Person-Centered Reviews are completed by the auditors. Jean Marie Rogers was chosen. She was excited to share with auditor Chad Mitchell that she is now attending the Freeport DH after working in the pre-vocational program for a number of years. She reiterated that it was her decision to make the change regarding what she did during the day. She loves her new program. Jean Marie is also a proud representative on the Freeport Council. She is also very happy with her home on Bellmore Avenue and loves the ladies she lives with. Some of her favorite activities include shopping, crafts, movies, going to bingo and outdoor concerts. Jean Marie describes herself as a strong self-advocate—a true fact!
Jean Marie was asked about the Person-Centered Review and she stated she enjoyed being included.
Oceanside Road meets Lira
by Michelle Rudoff
Oceanside Road met Susan and her chocolate labrador, Lira! Lira is a therapeutic dog who shares her love with all those around her. Susan and Lira come to the site every Monday. Everyone at the site just loves Lira and Lira loves getting hugs, pets and love from everyone. Everyone looks forward to when Susan and Lira come to visit.
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Valued Outcomes Volunteers Community Impact! WE GIVE BACK 2018 - AHRC Nassau Day Program Volunteer Recognition Week was held April 15-21, 2018. Volunteers had the opportunity to celebrate all that they do! Everyone came to Plainview to “Walk the Red Carpet” and pose for a picture in front of the Council’s new step and repeat backdrop. A bulletin board was set up in Plainview to display the more than 300 pictures that were taken.
Shown above is a picture of the wall collage celebrating the volunteer work done all year long by people for their communities. As part of Volunteer Recognition Week, Janice Shear compiled the volunteer statistics (see below) to show the outreach the people supported at the hub sites have made all throughout Nassau County. Meals On Wheels: 74,360 annually Senior Food Shopping: 126,360 annually Island Harvest/Food Connection: 2,444 annually Senior Centers/Nursing Homes: 9,360 hours annually Animal Shelters: 4,160 hours annually. We volunteer at 4 shelters. We socialize the animals, and donate animal bookmarks, handmade dog toys and dog/cat biscuits.
Food Pantries/Soup Kitchens: 6,240 hours annually. Not For Profit Agencies/Churches/Temples/Food Pantries/Soup Kitchens: 26,520 hours annually Thrift Stores: 1040 hours annually Community Gardens: 2,000 (seasonal) hours Book Fairies: 4,160 hours annually It is amazing and impressive to see the incredible impact we make within our communities each day and throughout the year!
“Your Body - An Owner’s Manual” By Elizabeth Stillwell A very special event planned by Adelphi Nursing students took place Thursday April 12, 2018. It was a fun way to learn about dental/teeth, sleep, muscle/fitness, nutrition, brain health and bones. Thank you to the Adelphi students for a very fun and educational day.
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Valued Outcomes/Personal Outcomes Dare to Dream By Joyce Guarneiri Before Maryann and Jeffrey Witt danced to Elvis Presley’s “Can’t Help Falling in Love” at their 1996 wedding, Maryann took a plane ride that changed her life. It was the 68-year old Rockville Center resident’s first time flying and, when the plane took off, she said that she accidentally grabbed the hand of the man sitting next to her, who introduced himself as Jeffrey. “I looked at him and he just smiled and had that glow about him,” she said. “I knew just by looking at him that we would get married.” The Witts were one of many couples that attended AHRC Nassau’s sixth annual “Date Night” on Feb. 7 at Borelli’s in East Meadow. The Valentine’s Daythemed event, which doubled in attendance this year, is part of the AHRC’s mission to offer its members a sense of community through various activities such as dating and dining out with friends. "I've seen an evolution. This is a result of self-advocacy, where people are empowered to exercise their rights to pursue the relationships of their choosing,” said Pam Boyle, the AHRC's socialization and sexuality expert. Boyle’s role at the AHRC includes coordinating events and creating opportunities to enhance the quality of life of its members. “At AHRC Nassau, we also understand that some people may need counseling and education to fully enjoy this part of their lives, and we offer them that." Boyle said that she loves her job, adding, “I get to be creative and I get to think outside of the box to enrich the lives of others.” Donna Moles, 57, of Wantagh, and her long-standing partner Richie Spizzirri, 66, of Wantagh, are another couple that attended the event to celebrate Valentine’s Day with each other. The two have known each other since childhood and currently live together in an AHRC residential home in Wantagh. They said that they bond over hobby shops, model trains and spending time together. Couples like Moles and Spizzirri laughed and bantered with new and old friends throughout the night. Boyle said that hearing such laughter and hearty conversation let her know that the night was a success.
African Safari Exhibit The East Meadow Art Gallery, which supports the work of many talented artists, hosted an African Safari exhibit in May and participated in Newsday's #DayinthelifeLI. Pictures from the impressive exhibit are shown below. Also shown are Miguel Rosado of Freeport, Richard Infante of Roosevelt and Douglas Walcott of Baldwin, as well as art mentor Darnilda Data of Mineola as they prepare for the move of their papier-mâché elephant to the East Meadow Public Library for a new exhibit.
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VALUED OUTCOMES
Maximizing Health and Independence
Matt Hofele and Nicole Uterano Ferrara shown above on left
Nicole Uterano Ferrara and Matt Hofele joined together to share and educate others on the importance of maintaining one’s health while living as independently as possible. Optimizing medical care and subsequent recommendations assists people with complex medical challenges to be free of safety barriers that have previously limited a person from living life to the fullest. People are encouraged to talk with their supports to maximize their independence while ensuring their medical needs are met.
Artists Work Exhibited Artists from the AHRC East Meadow Art Gallery shared recent work, stories and smiles at an exhibit opening at the East Meadow Public Library. The art exhibit was hosted by local media; on ABC-7 and News-12. Many thanks to the East Meadow Public Library for the showcasing the work of these talented artists through July and August.
Privacy Questionnaire Results
For 2017 the Privacy Survey was extended to include people who reside in a single bedroom. There were two surveys created. One was geared toward those who share a room and one was for people who have a single bedroom. There were some questions that only pertained to those who share a bedroom. That data was analyzed separately. At the time of the survey the AHRC Community Living Services (CLS) program had a total of 166 double bedrooms providing bedrooms for 332 people. Of these, there were sixteen people in romantic relationships who did not receive a survey. There were a total of 291 single bedrooms. In total 577 surveys were submitted. 302 surveys were submitted for those who share a bedroom and 275 were submitted for those with a single bedroom. In addition to 7 surveys not returned, there were multiple vacancies and hospitalizations that should be noted. The numbers below are reflective of a much larger sample in 2017 due to the inclusion of single bedroom surveys. At AHRC Nassau 548 out of 577 people (94.97%) indicted that they have enough privacy. This is a 2.75% increase from 2016. At AHRC Nassau, 29 people (10.23%) indicated a desire for increased privacy. This is a 2.753% increase from 2016. 518 (89.77%) of respondents indicated that staff and housemates knock on their bedroom door prior to entering. 57 (9.80%) indicate that this does not occur on a routine basis. 564 (97.75%) of respondents indicated that they have an area in their home where they can speak privately. 6 people (1.00%) indicated that they do not. 143 (24.78%) people reported that they have a lock on their bedroom door, 52 (9.01%) have a lock on their closet door, 108 (18.72%) have a personal lockbox and 162 (28.08%) have a personal cell phone. 31 (5.37%) would like a lock on their bedroom door, 36 (6.24%) would like a lock on their closet door, 35 (6.06%) would like a personal lockbox and 34 (6.41%) would like a personal cell phone. The program created 16 single bedrooms over the past year by converting office space or other areas to bedrooms. In 2016 there were 275 single bedrooms during the submission period. Way to go! 18
VALUED OUTCOMES Individual Questionnaire Results 2017 AHRC NASSAU 2017 OVERALL AVERAGE SCORES PER PROGRAM
Negative Responses Positive Responses
120 99.7
98.4
100
98.5
100 80 60 40 20
1.6
0.3
0
1.5
0 CLS
Comm. Hub Site
Freeport Site Based Pre-Voc
Freeport SEMP
AHRC Nassau provided people who receive services and supports with a questionnaire to obtain their individual feedback regarding each program. An agency wide trend is noted if more than ten percent of those surveyed identified a concern to a particular question. Advocates assisted people who requested or required help completing the questionnaire. The following programs completed individual questionnaires: Community Living Services Community Hub Site Program (includes Freeport Seniors and Freeport Day Hab) Freeport Supported Employment (On and Off Site) Freeport Pre-vocational An agency-wide template was created by the COMPASS Committee to obtain feedback regarding satisfaction with services offered via the National Core Indicators of Home/Work: Environment, Relationships, Health and Productivity in addition to key issues related to CQL’s Basic Assurances. Additionally, feedback on the agency’s Guiding Principles was solicited. This template was provided for each program’s customization of questions per category. All questionnaires are designed in a “yes/ no” answer format with space provided for additional comments. No agency wide trends were identified. The results across programs were excellent.
House and Family Meetings by Deanna Allen
Nanci Abbondola, who lives at West Seaman, wanted to make a special brunch for her mom for Mother’s Day. Princess Thomas and her staff were ore than happy to support Nanci to achieve her goal. A menu was planned and the energy in the home became contagious! Nanci soon extended the invitation to her housemates, inviting them to join along their mothers, to take part in this growing celebration. Mother’s Day flowers were selected for each mom and the menu soon expanded to include everyone’s favorite items with plenty for sharing. The moms were so surprised and deeply thankful for this beautiful celebration of love.
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VALUED OUTCOMES Workforce Development Staff Appreciation Day Staff Appreciation Day was held on June 14, 2018 from 11 a.m. – 7 p.m. The event was the agency’s way to thank you everyone for their hard work and commitment each day. There was a variety of food and games, volleyball and badminton competitions between departments, live entertainment representing a variety of cultures (reggae, Irish bagpipes, soul, Latin, country), wellness vendors, giveaways and raffle prizes and mini health and wellness activities. A fantastic time was had by all!
Family Seminar Series by Leigh Fannuzzi On May 1, 2018, Julie Cannet, ABS and her staff led a seminar regarding talking to families about life decisions and how to make them together with their loved one. Everyone has a difference of opinion at some time, so Julie gave suggestions to the families on how to resolve them together. Several of the parents had some good questions for Julie. The seminar was well received and we are considering presenting it again in the fall. The second seminar was about the different kinds of trusts that are available and how to plan for the future. Saundra Gumerove, Esq., facilitated the seminar and the families who attended had many questions. Saundra graciously answered the questions and she did a great job simplifying a complicated subject. It was a great evening and everyone left more informed. We are looking forward to our upcoming Family Seminars. As always, if you have any topics that you would like to be discussed, or would like more information, please contact Leigh Fanuzzi at lfanuzzi@ahrc.org or AHRC Training and Professional Development, 115 E. Bethpage Rd., Plainview, N.Y. 11803, 516-293-2016 ext. 5369. 20
VALUED OUTCOMES 2018 EMPOWERMENT & FAMILY SEMINARS Empowerment Series July 11, 2017 Money Management Freeport, 10:00 a.m. July 16, 2018 Diversity Plainview, 6:00-8:00pm
September 14, 2018 Diversity Plainview, 11:00-1:00pm September 18, 2018 Resolving Conflicts Plainview, 7:00pm September 26, 2018 Choking Plainview , 11:00am October 5, 2018 Self-Medicating Plainview 11:00 November 2, 2018 Social Media/Facebook Plainview, 11:00 am
Family Seminar Series July 12, 2018 Introduction to Self-Directed Services Kevin Wilbur August 7, 2018 Positive Behavior Supports for Families Glenn Kaplan, M.A. & Michelle Gladstone MSEd. October 4, 2018 (Tentative Date) Decision Making: Big and Small Julie Cannet Date TBD Supported Decision Making/Guardianship Presenter TBD Date TBD Conflict Resolution Psychology Department All seminars are free. 7:00 pm—9:00 pm AHRC Nassau Plainview Center 115 E. Bethpage Road, Plainview, NY 11803 For information or registration:
November 20, 2018 How to Make a Complaint Plainview, 7:00pm For information or registration:
Empowerment Series by Laura Franzen We started our Empowerment Series for 2018 with Being Part of the Community You Live In. We talked about the importance of getting to know the local areas of your community such as the library, local food stores, local pharmacies, dry cleaners, and anywhere you would like to go. We discussed always going out looking your best in the community. For example, when speaking to store clerks, always be pleasant and look at the people when you talk with them. It is very important to make sure you go to safe areas. If you have a phone, always communicate and let your family and friends know where you are and when you are returning home. It is always important not to talk to strangers or be alone with anyone you don’t know. It was a very good discussion with many people participating in the discussion and giving their opinions. Another one of our Empowerment Series was CPR and Choking. Everyone learned the universal sign for choking and we talked about how important it was to do if you are choking so you can get help. Everyone stood up and learned where to do the abdominal thrusts on another person if they were choking. We also discussed CPR, and when to do it. We discussed how important it was to get help if someone stops breathing. We had a mannequin and some attendees wanted to try to perform CPR. As a result, these people learned how hard you have to pump the chest for CPR to work. The Empowerment Training in May was in regards to budgeting money. We all need money so we need to learn how to use it. We talked about setting up a budget, asking for help whenever needed. We talked about what everyone likes to spend their money on, as everyone likes to do different things. We discussed how important it is to save money if you want to take a vacation or do something special. We also discussed being your own Rep Payee and the steps that were needed before they could do this. As always, there was a lot of good discussion and sharing of ideas. 21
QUALITY ENHANCEMENT The COMPASS Committee & The Quality Improvement Process The COMPASS committee continues to do a comprehensive review of the Management Plan and CQL Basic Assurances (BA) at the monthly COMPASS meetings. The committee consists of representatives from each program, advocates, family and Board members. Since the last report, Basic Assurances Factors 1 through 4 have been reviewed. Progress was noted in most of these areas. Anne Miller, Director of QA, also shares trends in incidents to obtain feedback from the committee, including from the advocates. These have all been proven to be an effective means of enhancing supports and services. Listed below are the goals established as a result of BA Factors 1-4 comprehensive review: Factor 1—Rights: Increase people exercising their due process rights via education and guardianship/rep payee action plans. As a result, people feeling supported to exercise their rights will increase by 5% in 2018. Increase satisfaction in people feeling they are treated fairly and supported to make their own decisions by 5% in 2018. Factor 2—Dignity & Respect: Increase satisfaction in people feeling respected by 5% in 2018 by providing only necessary supports and supervision. Factor 3—Natural Supports Increase people’s participation in their communities by 5% in 2018 to promote attainment of personal outcomes. Factor 4- Protection from Abuse, Neglect, Mistreat Exploit: In 2018 reduce allegations of substantiated neglect related to IPOP supervision which may not be necessary.
Super Star Staff Luncheon The Super Star Staff Luncheon was held on June 1, 2018 at the Brookville Mansion. Each hub site nominated a staff member that goes above and beyond each and every day for them. Testimonies were read explaining why the staff was selected. Stanfort Perry, Executive Director, spoke and everyone’s favorite DJ, Patrick Sherrard, was on hand to keep the party going.
Workforce Development by Jason Persan Our Project You Program is well underway with higher participation rates than ever! If you have not already done so, please take the opportunity to log on and register at www.welldirections.com. The program runs through December 31, 2018. Thank you to all who participated in our Employee Appreciation Event held on June 14 th at the Brookville Campus. The day was a great success with over 700 hundred employees in attendance. All enjoyed a variety of foods, entertainment, and wellness vendors. We look forward to planning our next event and welcome your feedback. Some of our most popular benefits continue to be the Tuition Incentive, Reaching Up and College of Direct Support Programs. Each of these educational assistance programs are incredible benefits that can offer eligible employees financial assistance towards books, registration and credit costs. Whether you are just considering going to college or you are currently working towards your degree we recommend you contact us to see if assistance is available. For the most up to date list of employee discount offerings please access the AHRC Café. By clicking on Workforce Development, Shared Documents and Employee Discount Program you will have access to several great cost saving opportunities. All discount opportunities are also now posted on the bulletin board in the training reception area in Plainview. Please stop by at your convenience. For information about one of these great benefits please contact us at jpersan@ahrc.org or lfranzen@ahrc.org. Thank you for your participation. 22
QUALITY ENHANCEMENT & SELF-SURVEYS Regulatory Affairs By Eric Rosen During the first half of the calendar year 2018, the Regulatory Affairs Department completed eight-six (86) surveys. These surveys include small IRA’s, large IRA’s and day habilitation sites. The OPWDD Site-Based Protocol was utilized during all surveys. Special acknowledgement should be given to the staff working at and overseeing the Bethpage Hub-Site and Hook Lane IRA due to their “exceptional” survey results during this review period.
Exceptional Survey Awards Go To!…...
EXCEPTIONAL SURVEY AWARDS CONGRATULATIONS! Trousdell Apartments Hook Lane IRA
Trousdell apartments
CLS is proud of the Trousdell team for achieving an exceptional survey on 3/28/2018. Trousdell apartments are no stranger to exceptional performance as it is also home to one of CLS’s Manager of the month, Evonne Geyer and CLS’s DSP of the year 2016 Joy Dublin. The Trousdell team work together to support those who live in the apartments to be the best they can be each and every day. Way to go Trousdell! Congratulations as well to the team at Hook Lane IRA. It is not easy to obtain an exceptional survey
Hook Lane IRA
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AHRC Nassau 189 Wheatley Road Brookville (Glen Head) New York, 11545
Non-Profit Organization U.S. Postage PAID Permit No. 11 Glen Head, NY Please Rush Dated Material
TO:
Supported Decision Making
How is Care Coordination Going? We want to know how the transition is going. Please share your comments at mrudoff@ahrc.org
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