AHRC Nassau COMPASS
Empowers people to live fulfilling lives. Together with Family-Friends-Community
January 2026 Annual Report
Recognized by CQL | The Council on Quality and Leadership with Person-Centered Excellence Accreditation With Distinction
CQL Third Visit in AHRC Nassau Four Year Accreditation with Distinction
Celebrating Our CQL Reaccreditation Visit
Our recent reaccreditation visit from the Council on Quality and Leadership (CQL) marked an important milestone in our fouryear accreditation cycle for AHRC Nassau and Citizens Options Unlimited. The day reflected strong leadership, measurable progress, and a deep commitment to Person-Centered Excellence.
Stanfort Perry and Michelle Rudolph opened the three-day visit with an overview of advocacy and innovation, connecting our strategic direction directly to quality-of-life outcomes for the people we support. The focus then shifted to our PersonCentered Excellence goals, where the work truly came to life.
Michelle Rudolph led the presentation on advancing person-centered planning, joined by people currently enrolled in the pilot. Tamara, John, Matt, Raymond, Michelle B., Freddy, and Jamie shared their experiences, demonstrating that planning is increasingly driven by what matters to each person. Betsy Burns, CQL reviewer, highlighted the broad organizational support behind this work and the outcomes already achieved.
Jason Persan and Steven Barsh presented on workforce development and safety, outlining enhancements in new hire orientation, staff preparation, and safe driving practices. The connection between a wellsupported workforce and positive outcomes for people supported was clear and well received.
Shaun Weathers and Winston Thompson detailed our transition to a fully integrated Electronic Health Record system. Reviewers commended the thoughtful vetting process and emphasized the importance of strong data systems to support decision-making and coordinated care.
The presentation of our Personal Outcome Measures data underscored the impact of this work. Bridget Cariello, Susan Gill-Orange, Kate Zimmerman, and Samantha Rodonis shared results from 2023 to 2025. Outcomes increased from 19.8 percent in 2023 to 54.79 percent in 2024, while supports increased from 16.5 percent to 57.45 percent. These gains represent more people achieving personal goals, increasing community participation, and receiving supports aligned with a person’s preferences.
The visit also included a tour of Wheatley Farms & Arts Center led by Jerri Walker, Pam Curtis, Allison Glass, and Tracy Zhang, as well as visits to Circle Drive, Hook Lane, and Williams Street homes, where reviewers experienced our person-centered culture in action.
At the close of the visit, CQL reviewer Kate Dunbar shared that it had been a genuinely wonderful experience and expressed appreciation for the work taking place across our organizations.
This visit affirmed that Person-Centered Excellence is embedded in how we lead, plan, measure, and support people every day. The progress recognized reflects a collective commitment to ensuring that quality is not only measured, but truly lived.
BOARD OF DIRECTORS
Meetings were held monthly, except for December and a summer break, consistent with the Management Plan.
Board of Director’s Annual Compass Training
On October 24, 2025, Michelle Rudoff delivered the annual Board Compass Training to the Board of Directors. This year’s session focused on “Excellence in Person Centered Planning” and highlighted the True Link grant awarded to Michelle in recognition of her leadership and impact in the field.
True Link’s annual grant program supports individuals who are dedicated to elevating standards, strengthening collaboration, and building robust systems of oversight in person centered support. These grants are specifically intended for field builders leaders who advance best practices through implementation, innovation, and dissemination.
Michelle used the grant funding to help people realize their goals and bring their dreams to life, demonstrating a powerful and practical application of person centered values
Board of Directors Physical Plant Inspections
For the period of August 1, 2025 through January 2026, a series of physical plant inspections were completed. Board Inspectors shared numerous positive comments recognizing the dedication of managers and staff who maintain warm, well run, and welcoming environments. Highlights include:
· “The home is consistently clean and orderly, and it is a pleasure to visit,” noted one Board Inspector. “Thank you, staff, for all you do under Dawn’s leadership!”
· “This house is truly a home neat, clean, and orderly. A pleasure to visit. Barbra obviously runs a tight ship with the help of her staff! Well done to all and appreciated! Thanks for all you do!!”
· “Congrats to Janet and her staff! This is truly a home neat, clean, and orderly. It’s always a pleasure to visit! Thank you, Janet and Staff.”
· “Always a pleasure to visit this home it is obvious the staff is caring and involved under Manager Inna’s leadership. It is good to have Inna back! Congrats on a deficiency free audit, and thank you for all you do.”
These comments reflect the high standards maintained across the agency and the strong commitment of leadership and staff.
A special thank you goes to Susan Dowling and Melissa Garrido for their thoughtful oversight of this invaluable initiative.
OF DIRECTORS
SIBLING HOLIDAY PARTY - AN AHRC NASSAU EVENT
On December 18, 2025, AHRC Nassau proudly hosted its annual Sibling Holiday Party, welcoming more than 75 siblings for an evening filled with connection, celebration, and appreciation. The event honored the unique and lifelong bonds between siblings relationships that often provide enduring strength, advocacy, and continuity.
At AHRC Nassau, we recognize and deeply value the pivotal role siblings play in the lives of the people we support. As parents age or as life circumstances evolve, siblings frequently step into key roles as caregivers, advocates, and champions. Their steady presence offers comfort, stability, and unwavering support. Their involvement not only strengthens their own family relationships but also enriches the entire AHRC Nassau community.
We extend our heartfelt gratitude for their compassion, commitment, and partnership. We look forward to continuing to celebrate, uplift, and support this remarkable group whose dedication helps build brighter, more inclusive futures for the people we serve.
2026 SIBLING GROUP Please join us!
February 5th, 2026: Zoom Meeting, 6:00 pm 7:30 pm:
https://us02web.zoom.us/j/81254906260?pwd=VN8zQSdblrcp0PMjWi0FaDSCC2KFe1.1
Meeting ID: 812 5490 6260 Passcode: 337328
One tap mobile +16468769923,,81254906260#,,,,*337328# US (New York) +16469313860,,81254906260#,,,,*337328# US
June 4th, 2026: Sibling BBQ at Brookville, 6:00 pm -8:00 pm
September 10th, 2026: Sibling Zoom Meeting, 6:00 pm – 7:00 pm
https://us02web.zoom.us/j/83619546292?pwd=BKPvLz9I6nguJBURKUh7lLI32aFCQX.1
Meeting ID: 836 1954 6292 Passcode: 477218
One tap mobile +16468769923,,83619546292#,,,,*477218# US (New York) +16469313860,,83619546292#,,,,*477218# US December 3rd , 2026 Sibling Holiday Party at Brookville 6:00 pm – 8:00 pm
For more information, contact Colleen Tapia at ctapia@ahrc.org. You can also register at ahrc.org/events.
MISSION STATEMENT
Annual Review of the Mission Statement and Management Plan
AHRC Nassau empowers people to live fulfilling lives.
Together with Family—Friends—Community
PART II - MANAGEMENT PLAN REVIEW:
A. Council Recommendations: Add additional Board of Director’s seat to a person who receives services
B. COMPASS Committee Recommendation: See summary below
Criterion #1 - Board and Management Commitment:
1. Add a second advocate will be appointed to the Board of Director’s in 2026.
Criterion #3 – Empowerment:
1. Add Person-Center Planning Events to be held two times per year.
2. Add pilot “Sexuality and Prevention of Abuse” 6-week training for people supported will be offered 1-2 times per year.
Criterion #5 – Self-Survey:
1. Add: Incident Reporting Regulatory Compliance: Incident investigations will be completed and closed within the required timeframe as per Regulatory Standards to include the following: Timely Reporting, Law Enforcement Notification, Investigation completed and closed within required time frame.
2. Formal Notification of a Trend/Alert will be reviewed at Director and Compass meetings to establish if a specific quality improvement goal is needed to further address the Trend/Alert. Should a specific Quality Improvement goal be needed, the process for establishing and monitoring will be implemented.
3. Add: Review of Agency Profile Compliance Reports. DQI’s issues reports that are intended to serve as a tool to better understand their performance across key compliance-based metrics. Providers will have one report that details system-wide rates as well as another report that looks at their specific agency rates. This will allow for a comparison of our own rates against statewide numbers (e.g., compared to equivalent size agencies).
· Provide the report and engage Board of Directors in discussion of where the agency stands compared to
· other agencies of similar size.
· Engage internal quality improvement committees for awareness.
· Consider implementation of quality improvement tools and approaches to evaluate the effectiveness of corrective actions taken in response to deficiencies.
Criterion #6 – Valued Outcomes:
1. Add: Improvement strategies to address any incident compliance measures below 86%. This is being done with QI goals developed to address and improve the current Incident Reporting compliance rate via Incident Reporting Committee, Incident Reduction Committee and Compass Committee.
2. Add: The Family/Advocate Opinion Questionnaire is standardized across AHRC programs. It is distributed to families and advocates once per year by the COMPASS Department with the plan to go fully electronic in 2026.
Criterion #7 – Quality Improvement:
1. Add: Grievance and complaint process for families and natural supports. To foster a supportive and pleasant environment for people receiving services with AHRC Nassau, the agency encourages parents, guardians and/or correspondents to communicate their complaints and concerns as they arise. Per OPWDD: New Per Validation review team – would like to see grievances/ complaints prior to rising to Director’s level. The rest of the policy remains the same with quarterly tracking review completed by Compass.
2. Add: Per incident mitigation process whenever IRC identifies an incident trend, the trend is reported to Directors & COMPASS Committee with a QIP put in place/monitored by IRC & COMPASS Committee if indicated. This includes ensuring incident investigations are completed and closed within the required timeframes.
EMPOWERMENT, ADVOCACY AND MISSION STATEMENT IN ACTION
NATIONAL ANTHEM CONTEST
And the winner is…...As many of you know, auditions were held for the Rights Rally Star Spangled Singer. It was a fierce competition. The talent was tremendous. But- after much deliberation, the judges did select the Star Spangled Singer.
Please join us in congratulating Nah Ackerson. He sang the national anthem at the Rights Rally on Sept 24th , 2026.
We were so impressed and happy with everyone that auditioned that we decided we will be having a winter talent show so all the AHRC stars can shine.
INVEST IN US: VOICES FOR CHANGE
By: Amy Yeung Photo Credit: Bridget Burlak and Oscar Mondonedo
On November 18th, the Oceanside Mott Street site had a wonderful time traveling to Albany for the NYDA Capitol Rally. Everyone joined together to advocate for investment in the future of the people supported, as well as the people who support them. The group felt inspired as they stood alongside others, raising their voices to demand the necessary funding for disability services. It was an empowering and unforgettable day, filled with pride, energy, and the shared belief that change can’t wait.
Restocking, Baking and Spreading Joy By: Judith Greene
The Carmans Road site stayed busy restocking supply closets with items such as napkins, plates, and toilet paper. Afterwards, everyone had fun baking dog biscuits in a variety of shapes, which they donated to a local animal shelter. Everyone worked together, enjoying the process of mixing, shaping, and baking the treats. Laughter and smiles filled the room as everyone shared ideas for fun shapes and designs. Once the biscuits were ready, everyone carefully packaged them for delivery, proud of their thoughtful contributions. The day ended on a high note, with everyone feeling accomplished and happy to give back to
A Trip to Penn Station By:
Sue Limiti
As part of a transportation grant, 9 of the people supported from Freeport had the opportunity to take the Long Island Railroad to Penn Station. They paid for their train tickets independently, boarded the train, and talked with the conductor and some of the passengers on the train. Upon arrival at Penn Station, they chose where they wanted to eat for lunch, enjoyed their meal, and once again, conversed with the people they ran into. It was a positive experience for all and they are excited to participate in future trips on public transportation.
Advocacy and Councils AHRC Day Hab Council Update
August:
· Guest speaker Cathy Loquercio spoke to the council about the SANYS organization and how council members can be a part of it.
· The mission statement and management plan were reviewed and no changes were recommended.
September:
· The Council raised over $100 to assist the victims of the recent Texas floods.
· DSP Recognition Week was celebrated by the hub sites making thank you notes for the staff in their rooms.
· A fundraiser was held to support the people of Afghanistan that were displaced due to the recent earthquake. The rights rally in Brookville was attended by many and Freeport HS 3 won for the best poster. October:
· Breast Cancer Awareness Month was recognized by wearing pink on October 24th.
· People were once again reminded to vote in the November 4th election. A discussion was held about who was running for office and their stance on some important issues. November:
· A food drive was held for the needy at BCCS.
· A clothing drive was held for the people of Jamaica that were affected by Hurricane Melissa. Diabetes Awareness Month was recognized by discussing the warning signs of diabetes and things that people can do to help avoid getting diabetes.
December:
· A toy drive was held and the council was able to bring many gifts to the Freeport police station. Holiday parties were held in many of the hub sites as people celebrated Hanukkah and the upcoming Christmas holiday. A few hub sites enjoyed seeing the Nutcracker show and enjoyed it immensely.
AYear of Growth and Giving: AHRC Residential Council Highlights and Future Plans by Leslie TenEyck
At the end of last year, the Residential Council hosted a successful fundraiser in support of the organization Hair We Share, raising a total of $600 in donations. This nonprofit foundation provides free, custom-made, high-quality human hair wigs to children and adults experiencing medical hair loss. Through this effort, our residents were proud to contribute to a cause that brings confidence, dignity, and hope to individuals in need. The President, Nijah White, and the Vice President, Diane Wright, were able to personally deliver the check and take a tour of the Hair We Share warehouse, where they hand-make the wigs from donated hair.
As we move into 2026, the Residential Council is excited to begin the year with the election of a brand-new board. We are thrilled to share that this year has seen the highest resident participation to date, with an outstanding number of individuals applying for leadership positions. This strong level of involvement reflects our community's dedication and passion to make a positive difference.
In 2026, the Council will focus on ensuring that all residents’ voices are heard, advocating for their rights, and creating meaningful improvements within residential settings and staffing. Our goals include promoting independence, enhancing safety, and continuing to support outreach efforts for nonprofit organizations in need of assistance.
Looking ahead, the Council is proud to announce plans for two major fundraising events this year one in June and another in October. These events will provide opportunities for residents, staff, and community members to come together in support of important causes and continue making a lasting impact.
Executive Council
August 2025
· A bake sale was held to raise money for those affected by the flooding in Texas. September 2025
· We hosted our annual rights rally where Tamara Morales won the agency self-advocate of the year for AHRC
· AHRC hosted the SANYS regional meeting on September 11th
· Advocates attended the FREE conference on September 29th where Matt Hofele was the keynote speaker.
· We did a 1 click campaign to help with Medicaid and staffing.
· We started discussing voting and doing a campaign with the other councils to get more people to register. November 2025
· We sent 20 people to the SANYS statewide conference in Albany.
· People from the day program attended the Rally in Albany for the budget on November 18th . December 2025
· Following was suggested as guest speakers; A member of PHP, Eric Rosen, Jerri Walker, and Ricky Gladstone.
Coleen Mackin Elected to SABE Board of Director’s By Samantha Rodonis
Coleen Mackin is a COMPASS and Quality Advocate and Trainer here at AHRC Nassau. That is only one of the many hats Coleen wears though. Coleen is a DEI Liaison and Advocate; she is a talented singer who is starting her own YouTube channel; an accomplished Self-Advocate and member and advisor for SANYS; and she is currently working on an app that people with ID/DD can use to communicate with healthcare professionals to ensure they can get the best care possible, for which she also co-authored an article about it for the American Journal of Medicine. Now Coleen adds a new hat as she is the newly elected member of the Board of Directors for SABE representing region 8, which includes Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. SABE, Self-Advocates becoming Empowered, is a national organization for self-advocacy. Coleen first joined SABE in 2017 when she attended their national conference in Alabama and was elected as an alternate to the board for region 8. As a member of the board, Coleen has worked on their Bylaw committee, working to make positive changes that will benefit all people with ID/DD. Coleen’s participation on the board will include opportunities to advocate and educate with a focus on community inclusion, affordable housing and healthcare, equal employment opportunities, and accessibility for all people with ID/DD disabilities. Coleen is excited that she was chosen to represent her region and is looking forward to learning about her new responsibilities within the organization. Congratulations Coleen! Thank you for your contribution!
Freeport Workforce Council
August
· Group Delivery "On The Go": Council discussed people becoming more familiar with taking breakfast/lunch orders and working on money and service skills.
· Group started working at TGI Fridays
· Rotating watering the flowers in front of the Freeport office.
· Interest in a holiday food drive.
· Prevoc Appreciation Day/BBQ planning September
· Boxing of books for Book Fairies
· Nancy was congratulated on her promotion to Secretary, replacing an officer who left.
· Halloween Parade on 10/31
· Prevoc Appreciation Day/BBQ was a hit! Everyone had a great time.
· Thanksgiving Luncheon set for 11/26
· Council fundraiser for the holidays is in planning.
· Council updated the library with books from Book Fairies. October
· The Council planned a holiday food drive. Food will be delivered to The Nest Food Pantry. (locations for donations, flyers etc. all developed for the food drive).
· Additional topics discussed include: The Complaint Process. The Right to Vote and Human Rights. November
· Thanksgiving Food Drive was a great success!
· Holiday luncheon. Prevoc had a great time bringing everyone back from the community to have a holiday meal together.
· Discussion on the Halloween parade
December
· The council discussed holiday decorations and dates to start decorating as well as having another holiday luncheon
January
· The Council discussed identifying businesses people want to work for and collaborating with Wheatley Farms Catering and more ways to help out in the kitchen including dishwashing, food prep and cleaning.
Valued Outcomes
At the Council on Quality and Leadership’s 2025 conference, “Go the Distance”, held in Philadelphia, AHRC’s team played an active role in advancing conversations about person-centered excellence. The event brought together organizational leaders from across the United States to explore topics such as justice for people with disabilities and the transformative impact of CQL accreditation on partnerships and services.
Representing AHRC Nassau was CQL Certified Trainer Susan Gill Orange and Assistant Director of Project Development (POM Team Leader) Bridget Cariello, who delivered a presentation titled “Using Data to Strategically Plan Your Year: A Review of Themes, Initiatives and Indicators.” Their session highlighted how AHRC’s POM department leverages realtime data to monitor outcomes for the people they support. When trends reveal areas for improvement, the team responds by creating strategically planned, person-driven initiatives. For example, when “choosing services” emerged as an area needing improvement, AHRC launched a focused campaign through events like the annual POM Rally, training at The Compass team’s annual the Rights Rally, and independently designed training series such as “The Voice for Choice” campaign. These efforts significantly increased supports and understanding of What Matters Most. During these events, people with lived experience shared stories that highlighted which services they used, what they liked about them and how to advocate for a change when needed.
Beyond their presentation, AHRC’s team actively engaged during networking sessions. They met with other organizations that share the Person-Centered Excellence with Distinction certification, fostering a collaborative spirit among leaders committed to quality improvement. Plans are already underway for a joint panel discussion, where these organizations will share strategies and methods broadly, ensuring that best practices reach a wider audience.
NADSP GRADUATION CEREMONY
The National Alliance for Direct Support Professionals (NADSP) Graduation Ceremony took place on October 1 at the Brookville Mansion, celebrating 45 Direct Support Professionals (DSPs) and 27 Frontline Supervisors (FLSs) who achieved NADSP certification. The ceremony was opened by Christine Hostin, Assistant House Manager for CLS Valley Stream-Cottage home, singing the national anthem. Many people would not live the full, independent lives they lead today without the expertise and dedication of these professionals. Congratulations to all the graduates on this wonderful achievement.
Rights Rally 2025
This years Rights Rally was held 9/24/2025. We were fortunate to have Samantha Rodonis complete voter training and the Board of Elections share the importance of registration. Self advocates from Day Services locations across Long Island came to Brookville for empowerment and excitement at the annual Rights Rally. This year, our quality assurance trainers focused on voting, teaching attendees the rules and regulations surrounding registration and the various ways to cast their ballots. People shared their questions, advocates were celebrated, and many won prizes! We're grateful to the representatives from the Nassau County Board of Elections who were present to share information and help people register to vote. Thank you to Noah A. for kicking us off with the national anthem.
VALUED OUTCOMES
Michelle Rudoff, AHRC Board of Directors Newest Member
Michelle Rudoff, QA Trainer and bold self-advocate, is always on the move. Michelle is a front runner when it comes to the advocacy of people supported at AHRC/Citizens Options. This time, Michelle has been inducted to membership in the AHRC Board of Directors. This is a prestigious position within the organization and as Michelle tells it, “one day Chris O’Connor came up to me and asked me if I would like to be part of the Board of Directors!”
Of course, she was thrilled to do so primarily, she said, because it would give her an opportunity to not only learn firsthand what was going on in the world of neurodiversity but would give her the ability to make a difference there. She was formally installed as member during the AHRC Board of Directors annual “Dansant” event. This is where AHRC officially installs their new members. This “Dansant” is a primary event for leaders to affirm their commitment to helping to govern and provide fundraising for people with developmental disabilities on Long Island.
During this formal occasion, Michelle Rudoff was formally installed as Board member. Having a person on the Board who receives services is tremendously beneficial when it comes to prioritizing policies that are designed to improve the quality of life for those we support. Michelle is excited about this position, and she hopes to use this influential role to affect policies and create more advocacy in the organization. Congratulations Michelle! (Photos courtesy Sophia Blackett.)
Monisha Washington
By: Kate Zimmerman
During Monisha’s POM interview back in June of 2021, Monisha talked about wanting to be more independent. She wanted to do everything there was to do from being more active in her community to getting her drivers license and a job. There was only one thing standing in her way; Monisha struggled with shyness and feeling comfortable speaking up for herself.
The team at the Hicksville hub site jumped into action, creating different opportunities for Monisha to do everything she wanted in a place where she felt comfortable knowing she had all the support she could need. Monisha embraced the opportunity to work on and grow the skills she needed to be more comfortable advocating for herself and to become more independent.
When asked about Monisha’s success, the team at Hicksville shared “Monisha continues to be a leader within our hub site. She enjoys leadership roles and continues to lead her peers with community jobs. We have pictures of Monisha doing everything from delivering gifts to the One Stop Gift Shop, making deliveries for staff appreciation t-shirts, and delivering laundry for Last Hope Animal Shelter after we washed it at our hub site. Monisha also participated in making lasagna for a project that we are involved in called Lasagna Love (which delivers meals to people who are less fortunate). She then assisted her friends in the morning by making coffee and tea.
VALUED OUTCOMES
2025 Individual Questionnaire Results
The Individual Questionnaire is a vital component of AHRC Nassau’s Compass Management Plan. The questionnaire was sent to all people who receive services to obtain feedback, assess the level of satisfaction, and improve services. For the first time, distribution was electronic with the questionnaire currently in progress.
Once the reports are received, both individual reports and program reports, each program addresses questions, concerns, and/ or requests when noted. Follow-up person-centered action taken is documented on corrective action tracking sheets. As per the Compass Management Plan, these results are provided for the Board of Directors’ review for agency planning purposes.
POM Data Summary Report
By: Bridget Cariello, Day Services
In 2025, the POM Department at AHRC Nassau demonstrated a strong commitment to person-centered excellence, strategic data analysis, and inclusive practices. Through expanded interviews, targeted initiatives, and system-wide improvements, the department empowered people to pursue meaningful social roles and make informed choices about their lives. 375 POM interviews conducted in 2025.
The Pom Department established Quarterly POM Data Review Meetings for real-time insights. Redesigned data infrastructure to support strategic planning and deeper analysis.
Completed the 2025 POM Goal of supporting an increase in understanding Social Roles and how to obtain them. Focused initiatives led to growth from 28.21% to 32.03% Outcomes & Supports 32.62% by Q4 2025.
· Trained over 750 people in social roles and person-centered practices.
· Sunshine Scholarship launched to support community engagement and personal growth.
· Rights Rally and Day of Community Engagement connected over 100 individuals with 17 community organizations.
· Person Centered Mentoring fostered self-advocate led presentations and culture sharing across Day Options.
· The POM Department began sharing people’s unique personal interests through quarterly reports bridged gaps between people supported and their teams.
The POM Department’s 2025 accomplishments reflect a transformative year of growth, collaboration, and empowerment. By centering the voices and choices of the people supported, AHRC Nassau continues to lead in personcentered practices and data-driven innovation.
VALUED OUTCOMES
Staff Recruitment and Retention Efforts By:
Jim Stock, AD
Strengthening Our Hiring Momentum
The labor market continues to challenge recruitment especially for Direct Support Professionals (DSPs) , but our focus remains clear: bringing in exceptional people who elevate the quality of care. Despite candidate drop-off, competitive wages in other industries, background check delays, the need for female staff to support ADLs, and a limited pool of qualified drivers, our Talent Acquisition Team remains resilient and committed to securing the right talent.
Recruitment Initiatives
· Weekly Zoom recruitment events for residential programs
· Weekly Zoom and in-person hiring events at key Day Hab locations
· Participation in major career fairs: Nassau County Mega Fair, Hempstead Works, NYSDOL Virtual Fair
· Presence at community events, including Long Island Pride and the Health & Wellness Council Career Fair
Partnership with SUNY Old Westbury’s CALL program, offering no-cost student interns across multiple fields
Learning & Development
· Six staff members earned their Master’s in Human Resources Management from SUNY Stony Brook
Ten per diem nurses added to expand evening and weekend AMAP classes
Employee Recognition & Retention
· Eight staff members began their Master’s program in Human Resources Management
· Employee of the Quarter:
· EOQ 2: Nine employees honored (October 16)
· EOQ 3: Thirteen employees honored (January 13)
Health & Wellness
· Flu clinics were held across 10 agency locations
Day for Breast Cancer Awareness (October 23)
1,074 employees enrolled in IncentFit
NADSP Certification Program
The NADSP Graduation Ceremony took place on October 1, 2025, at the Brookville Mansion, celebrating DSP and FLS graduates with a ceremony and catered lunch from Wheatley Farms. Kathy Brown from NADSP joined as a guest speaker and toured programs on site.
· 28 employees achieved Certified Frontline Supervisor status
· 42 employees achieved Certified DSP status
The NADSP grant was extended, allowing AHRC Nassau to continue the program beginning February 2026.
House, Family Meetings and Winter Activities by Richard Gladstone
The fall brought great opportunities at Wheatley Farms with many enjoying activities on the weekend. The holidays were celebrated at the houses, with many homes hosting celebrations.
A heartwarming family celebration took place at Livingston Street. Both the people that live at Livingston and staff that work there invited loved ones and friends over for a delicious meal.
People were supported as they prepared desserts and decorated the house for this special holiday themed event. The meal was catered by Wheately Farms catering. All enjoyed great conversation and excitement for the upcoming holidays.
Brian from Farmingdale 1 Wears Pink
VALUED OUTCOMES
Realizing Dreams
We are proud to share that Matthew Futterman, a person supported through AHRC Nassau’s residential services at the Highland Avenue residence, completed the New York City Marathon through the Road to the NYC Marathon program with Achilles International.
Matthew committed himself fully to the training process. Working alongside his Achilles running team and a personal trainer, he built endurance through structured long-distance workouts, including treadmill sessions reaching 25 miles. He also participated in multiple 5K races and celebrated a strong finish at the Sea Cliff Dash, steadily progressing toward marathon day.
Race day was the result of months of preparation, discipline, and perseverance. Crossing the finish line was a powerful achievement, earned through consistent effort and belief in his goal.
Behind the scenes, this was a team effort. His mother, Ellen Futterman, helped coordinate his demanding schedule, and the Highland Avenue residential team provided steady encouragement and support throughout his journey.
Matthew’s accomplishment has already had an impact at home. His commitment to fitness has inspired others
AHRC Nassau Grievance Procedure
AHRC Nassau is committed to fostering a supportive, respectful, and positive environment for all individuals receiving services. To help uphold this standard, AHRC Nassau has an established grievance procedure that encourages people to speak up when they have concerns.
People receiving services, along with their parents, guardians, and correspondents, are encouraged to communicate any complaints or concerns directly to the house manager. Open and timely communication helps ensure that issues are understood and addressed as early as possible.
If a concern cannot be resolved at the house manager or supervisory level and requires further review, AHRC Nassau’s leadership team will intervene. Agency leadership will take steps to thoroughly review, address, and resolve the complaint in collaboration with the correspondent.
All formal complaints and their resolutions are documented and tracked. These records are reviewed quarterly by the Compass Committee, which assesses:
· Emerging trends
· Opportunities for improvement
· Systemic issues requiring corrective action
This structured approach helps ensure meaningful follow through, accountability, and ongoing quality enhancement.
VALUED OUTCOMES
2025 EMPOWERMENT & INFORM ME SEMINARS
Empowerment Series
Series
life you want!
February 27th, 10-12 PM: From Awareness to Action: Understanding Integration Plainview Conference Room D Description: This session emphasizes that integration is not optional, it is a responsibility. Attendees discuss why community inclusion matters, what the regulations and values behind integration are, and how each person and their supporters contribute to achieving it.
March 27th, 10-12 PM: Inclusion Matters: Beyond Integration Plainview Conference D
Description: This session introduces the true meaning of community integration, emphasizing that presence alone is not participation.
April 17th 10-12 PM:
Your Day, Your Way: Discovering You Plainview Conference D
Description: Focused on increasing personal autonomy, this workshop helps people identify what they want from their day activities, not only what is traditionally offered.
May 6th 10-12 PM: Breaking Barriers: Removing Obstacles to Community Participation Brookville Mansion
Description: This session supports both people and staff in identifying common barriers to integration social, physical, attitudinal and explores strategies to overcome them.
June 26th 10-12 PM: Advancing Dignity, Respect, and Choice Plainview Conference D Description: Staff play a critical role in shaping daily experiences. This session provides practical guidance on how to support autonomy while safeguarding dignity and respecting personal preferences.
July-August Summer Break-
September 25th 10:00-12:00 PM: Building Community Connections Plainview Conference D Description: People will learn how to build and maintain authentic connections within the community whether at local businesses, recreation spaces, volunteer programs, or social groups.
October: 23rd 10:00-12:00 PM: Choice, Control, and Independence: Making Informed Decisions About Community Experiences Plainview Conference Room D
Description: This session teaches decision-making skills, informed choice, and ways to advocate for oneself.
November 20th 10:00-12:00 PM:
Celebratory Event for People attending 5 or more sessions Brookville Mansion
Regulatory Affairs
by Eric Rosen
Throughout calendar year 2025, the Regulatory Affairs Department completed one hundred and fifty (150) surveys. Surveys were completed for one hundred percent (100%) of the Agency’s sites / programs during this calendar year. Completed surveys include small IRAs, large IRAs, respite services, day habilitation programs, the community-based prevocational program, the supported employment program, and the community habilitation program In addition, Person Centered Reviews were completed for a sample of people receiving services from AHRC Nassau.
Exceptional practices noted during surveys completed throughout the year included respectful interactions, the promotion of independence, people being encouraged to participate in the routine of their home, sites / bedrooms decorated to reflect the individuals’ preferences and styles, and overall satisfaction with services and supports.
VALUED OUTCOMES
The Compass Committee & The Quality Improvement Process
AHRC Nassau and Citizens: 2025 QUALITY ENHANCEMENTS
In 2025, there were 22 quality improvement goals as well as enhancements, with 41% of the goals/objectives met. As we enter the New Year, it is wonderful to look back on all the efforts set forth and share some of the successes of 2025. AHRC Nassau and Citizens look forward to an extraordinary 2026!
Factor One: Rights Promotion and Protection:
· Rights Training – A Financial Decision-Making training was added.
· Policy and Procedure: Policy and Procedure developed for Removing/Eliminating a Representative Payee
· An additional person is exploring removing his Representative Payee.
Factor Two: Dignity and Respect:
· A policy and procedure was finalized for Person-Centered Planning.
· Checklist for POM Trainers/Interviewers to complete during a person’s Life Plan was developed.
· A policy and procedure for Person Centered Planning checklist for Life Plan meeting was developed.
· Rapid Person-Centered Planning event was held for twenty-four people in May of 2025. Nine people participated in a Person-Centered Event in January 2026.
Factor 3: Natural Supports
· AHRC, in partnership with Citizens, has made modifications to existing homes to add two more single bedrooms, providing people with the opportunity for increased privacy.
· AHRC and Citizens advocacy council members attended conferences and events throughout the year, including a day at the state capital in Albany and Washington DC where they met with members of the Senate and Congress to advocate for services and funding.
· Citizens in partnership with Glen Cove High School and AHRC, spearheaded the volunteer snack table and participated in the “Walk for Hope”, organized by the group “I Am My Sister” to raise awareness for mental health in May 2025.
· People at Shoreham and Helen Kaplan ICF’s continue to increase true community connections. Citizens “Week of Belonging” was held throughout the organization from June 12 – June 20, 2025. Events were held at the Shoreham ICF, Helen Kaplan ICF, and Camp Loyaltown. Citizens partnered with AHRC and BCCS to hold an event at Plainview, each event invited members of the community, families and local businesses.
· The Helen Kaplan ICF has made several reciprocal connections, one with the local animal shelter and one with “Mommas House” Women’s shelter. The people of the ICF collect items for each shelter and deliver on a regular basis.
· In November, the ICF hosted a Friendsgiving for first responders, local police and veterans at the VFW Hall in Wantagh. The event was well attended by the community, people of the ICF and family members.
· The Shoreham ICF has expanded community connections in 2025, including partnering with “The Shoppes at Eastwind” by entering their annual Scarecrow contest. The people of the ICF created wonderful scarecrows based on the characters from “SpongeBob Square Pants.” Embracing their love of music and sports, the people of the ICF began visiting the “Rocky Point Ale House” a local bar and grill to enjoy various sporting events with the community as well as karaoke nights twice monthly. The local community has embraced the people of the ICF who can often be seen singing duets and cheering on their favorite team.
Factor 4: Protection from Abuse, Neglect, Mistreatment & Exploitation
· In 2025 great strides have been made towards lasting change in keeping people safe from abuse. Specifically, the Incident Reduction Committee, as chaired by Sallyanne Burgess, Vice President of Operations for Citizens, has continued to meet and review incidents on an ongoing basis. Data and trends, gathered by the Quality Assurance Department, are presented at the meetings for trends to be discussed and analyzed in real time. In 2025, representatives from across all agencies reconfigured the agency Orientation training, by way of recognizing training as the most effective approach in preventing incidents from occurring. The training is now a two-week course ensuring staff arrive at their work sites educated, with resources to keep people safe. The Committee also ensures enhanced communication across all stakeholders, including Human Resources, Training, Program Administration, etc. as incident trends are presented at each meeting This enhanced communication has created a shared focus in reducing incidents through the empowerment and education of staff. In addition to improved employee Orientation training, the Committee’s work has also resulted in Kindness and Teamwork training and; more effective oversight of locations experiencing incidents.
· Furthering enhanced communication, in 2025 a mechanism was established to communicate incidents weekly to program leadership, enabling supervisory staff to evaluate the need for additional support and resources for a specific site or person in a timely manner.
· The Quality Assurance Department continued restructuring to meet the demands presented by a high rate of incident, while working towards meeting compliance rates. As part of this restructuring, a Medical Quality Assurance Coordinator was added to the department. This investigator has a medical background, an LPN, which will enable medical expertise to complex medical investigations, such as deaths. A Motor Vehicle Investigator was also added to the department to ensure those incidents are managed and trended separately, allowing focus to remain on allegations of abuse for the other Quality Assurance investigators. These additions hone focus for all, allowing for more specific recommendations to prevent reoccurrence
Factor 5: Best Possible Health
· Throughout the year, significant efforts were undertaken to assess, investigate, and implement strategies aimed at reducing medication errors. Nursing staff maintained a consistent focus on supporting AMAP staff to address this ongoing trend. While we are pleased to report a reduction in medication errors within the Citizens program, AHRC Nassau experienced a slight increase. Initiatives to improve nursing retention yielded positive results, with notable improvements observed in staffing stability throughout the year. We believe that this was critical to the success seen in the Citizens program and look forward to the same in AHRC Nassau.
· We prioritized improving and enhancing communication and relations between the program and nursing staff throughout the year. Substantial progress was made in strengthening communication and collaboration between nursing and program teams. Key actions included large -scale training sessions with engagement incentives, the establishment of regular leadership meetings, and the integration of accountability measures into nursing site visit documentation to ensure monthly manager-nurse interactions. Furthermore, a quarterly satisfaction checkin process was introduced, whereby Assistant Directors of Nursing conduct calls with management and house staff to identify needs and address gaps in nursing support.
Factor 5: Best Possible Health con nued
· A year-long project to update our nursing policy and procedures yielded over 20 updated policies with some still in the approvalprocess. We are hopeful that this will assist with decreasing survey citations, improving outcomes and ensuring that our newly hired nursing personnel are well prepared to meet the challenges of their positions.
Factor 6: Safe Environments
· Historical data & Supervisory oversight: These two methods were used to identify & track trends of deficiencies found during previous audits. Supervisory oversight ensures accountability of the maintenance work performed. It also created an avenue for continuous discussion between maintenance & house management over how areas are being used. This collaboration has a boot on the ground approach & allows daily dialogue Education onto the thought process. It also provides educational value to the team, while also allowing a proactive vision when conducting both the inspections & day-to-day repairs.
· Independent Vision: Using the Director & Assistant Director positions to have a fresh “set of eyes” on our properties. Inspections and walk throughs are conducted at various CLS locations. The goal is to view 2-3 properties per week, by someone other than the usual maintenance staff. This created an opportunity between people, staff and management to establish new relationships that will better assist each home’s needs without usual bias. Simple repairs are resolved in a timely fashion and follow-up is immediate.
· Data Recording: Each inspection was evaluated in 2025 and carefully broken down. This data is shared with the team, used for quarterly reporting, and used for trend analysis. Examples of information recorded and tracked are the type of inspection, type of violation, any deficiencies noted, corrective action, time to correct, etc. We use each evaluation to see what can be done in other locations to minimize possible deficiencies and improve the overall product the maintenance team is delivering to our customers.
· Both the Fire & Safety citations were reduced from 2024 to 2025. Safety Citations were down 4% vs. goal of 5% and Fire Citations were down 45% vs. goal of 5%. The Top Safety Citations were for: Appliances 22, Leaks 16 and Wall Damage and Repairs 13. Top Fire Citations were for: Documentation 16, Fire Doors 5 and Wall Damage and Repairs 4
Factor 7: Staff Resources and Supports Expanding Our Talent Pipeline. Hiring and retaining quality Direct Support Professionals (DSPs).
· Our team is strengthening community connections by participating in events like the Pride Festival in Huntington and partnering with the Suffolk County Department of Labor to recruit Licensed Practical Nurses (LPNs) for Shoreham. In the spring, they also will attend job fairs at local colleges and meet with North Shore High Schools in February and March to grow our high school pipeline.
· Launching an Innovative High School Program Thanks to an $80,000 work-based learning grant from the Bellmore-Merrick School District, funded through New York State’s OPWDD, we’ve launched the state’s first high school-to-DSP pipeline curriculum. This 12-month program offers hands-on experience, formal training, and mentorship in disability services. Currently, 12 students are interning across AHRC Nassau programs, completing 120 hours of work-based learning plus 30 hours of volunteer service.
Factor 8: Positive Services and Supports
· New proactive training initiative: A dedicated sub-committee of management and BIS staff successfully developed and launched a comprehensive training curriculum. Quarterly staff training began in August 2025 across all AHRC Nassau and Citizens sites, equipping teams with skills to foster positive interactions and reduce harsh treatment incidents.
· Data-driven monitoring and continuous improvement: Trends related to reporting mechanisms and incident classification are being assessed quarterly, with additional analysis on antecedents and investigation outcomes planned for future reporting. This structured approach ensures ongoing evaluation and refinement of practices to meet the 5% reduction goal.
· Rights and behavioral support enhancements: Significant progress was made in reassessing and removing unnecessary rights restrictions from Behavior Support Plans. BIS staff focused on fading out restrictive measures and SCIP-R interventions where appropriate, promoting safer behaviors and improved quality of life for people supported.
Factor 9: Continuity and Security
· We achieved our long-term person-centered excellence goal (7a: quality management systems are integrated) in 2025 by selecting a fully integrated electronic health record system that all agencies will transition to over the next year. The new EHR brings together all documentation related to a person’s supports on one platform, including clinical record keeping, staff training documentation, medication administration, and a portal that allows people to directly review and access their records. This transition eliminates the need for paper-based processes.
· Ongoing advocacy with state legislators has resulted in continued positive trends in organizational reimbursement rates. In 2025, we provided two cost of living increases to direct care staff and front line supervisors, with base rate increases totaling up to 18 percent for some staff depending on years of service. The agency also positioned itself to raise the entry salary for DSP staff above the state minimum wage, fulfilling a long-term goal. These efforts strengthened recruitment and retention of direct care staff throughout 2025, supporting continuity of care and stability for people receiving services.
· In 2025, we modified several homes by repurposing vacant live-in staff apartments to create additional single-bedroom spaces. These changes were made to better support people’s person-centered privacy needs.
Personal Outcome Measures (POM)
· In 2025, about 375 POMs were completed. There are currently 3 full-time POM Trainer/Interviewers and One Co-Certified POM Team.
· In 2025, the POM Department continued supporting person-centered culture by way of a mentoring system to highlight people’s goals and dreams. Day Options were selected as model locations for this initiative. People created PowerPoint presentations and posters that reflected their dreams and goals which they presented.
· The New SUNSHINE SCHOLARSHIP provides people with the opportunity to access the community with financial support. Launched in 2025, this scholarship provides the opportunity to discover new experiences, connect with others, & take on meaningful social roles in the community.
· Tracking What Matters Most -POM Recommendation: In 2025, The POM Department is in development of a shareable tracking methodology where they will enter highlighted POM recommendations in quarterly reports to identify the unique interests of people. The purpose of this additional report is to enhance opportunities to bridge interests & desired outcomes between people, staff and community partners. This network will serve to grow the potential to support people in realizing their own outcomes.
· The annual POM Rally in May focused on valued social roles in people’s life. This was demonstrated by a Hat Exercise which showed that everybody wears many hats in their lifetime. These “hats” exemplified the roles they play in everyday life.
· 2025 POM Goal: Our department’s annual POM Goal was to increase people’s knowledge of social roles and how to attain them by 5% in 2025, through educating people and their staff on nature and responsibility of social roles. This goal was met by over 20%. Some of the related activities were: Social Role Training for 50 Site Managers, Community Engagement Day at WFA (150 attendees & 17 organizations). 2025 Social Roles Training: 350 participants trained via Microsoft Teams. Total Trained on Social Roles: 655 people, staff and others. By October 2025, all people had at least one POM conversation. Round Table Panel Discussion: Self-Advocate led forum during “Empowering You” seminars.
· The Day of Community Engagement provided opportunities for people to interact with non-profit organizations in the community. These organizations set up tables at Wheatley Farm and Arts where they shared opportunities to potentially find a social role there as volunteer.
Nassau
189 Wheatley Road
Brookville (Glen Head)
New York, 11545
Please Rush Dated Material
TO:
Elise Olsen’s Poem Chosen for the First SANYS Newsletter
Believe
Believe in Yourself and Your dreams
It's Your choice to use Your Voice
You can make Your dreams come true when you try.
You can do anything when you set. Your Mind to, it's true.
All you got to do is believe.
-
U.S. Postage PAID Permit No. 11
Glen Head, NY
- Elise Olsen
A special thank you to Brian Messina for his outstanding council presentation to the Board of Directors at their September 2025 meeting. Brian did a wonderful job highlighting the AHRC Nassau Council’s accomplishments over the past year and sharing thoughtful goals for the future.
Thank you, Brian excellent work.