HIRE THE
BEST FROM THE BEST THE EMPLOYER CAREER HANDBOOK
Career Development Office
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TABLE OF CONTENTS
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Career Center Contacts
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Why Recruit at Chaplin?
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Brand Building Opportunities
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Tips for Successful Campus Recruitment
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Internship Guide
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Partners & Sponsorship Opportunities
CAREER CENTER CONTACTS The career development team is committed to providing employers a seamless recruiting experience. Whether you are new to FIU or one of our long-standing partners, the career development team will connect you with services and programs and with faculty, staff and administration to help identify talent. FIU students are some of the best in the country. Find your next employee through us!
Lourdes Gomez, M.S, Ed. Assistant Director Employer Relations & Career Development logomez@fiu.edu | 305-919-4079
Katherine Martin Assistant Director Career Counseling & Marriott Tianjin China Program kamartin@fiu.edu | 305-919-4086
Anedriana Franck Program Coordinator Career Development anfranck@fiu.edu | 305-919-6312
THE FIU CHAPLIN SCHOOL OF HOSPITALITY & TOURISM MANAGEMENT CAREER DEVELOPMENT OFFICE 3000 Northeast 151 Street, North Miami, FL. USA. 33181 HM 331-333 | Office Hours: 8:30am–5:00pm
#hireatchaplin
hospitality.fiu.edu 1
WHY RECRUIT AT THE CHAPLIN SCHOOL? CHAPLIN CAREER DEVELOPMENT MISSION STATEMENT: The mission of the Chaplin School of Hospitality & Tourism Management Career Development Office is to assist with career exploration and preparation for all students and alumni. We strive to encourage career development through experiential learning, employer partnerships, and student engagement that will lead to postgraduation success and professional development. SUPPORT: Your support goes toward our Career Development Office which helps students gain access to industry events and opportunities. THE QUALITY OF STUDENTS & ALUMNI: DIVERSE: FIU hospitality graduates the most Hispanic, Black and
International students than any other university. With a diverse
student body and an emphasis on global learning, Chaplin School
students are equipped with a comprehensive set of skills and
practical experiences that provide a solid foundation for a
successful career.
TOP 10
U.S. Public Institution in Hospitality & Leisure Management
VISION: Students are the center of the Chaplin School of Hospitality
& Tourism Management’s vision, which is to transform hospitality
and tourism… one learner at a time, for a lifetime.
FACULTY: Students are taught by Chaplin School faculty members
with strong academic credentials combined with excellent teaching
skills and extensive executive-level industry experience to inspire
them to become leaders in hospitality and tourism.
We have the most graduates earning the
HIGHEST
starting salaries compared to any State University System hospitality program in Florida
EDUCATION: Florida International University’s Chaplin School of
Hospitality & Tourism Management is distinguished as one of the
top hospitality programs in the United States and the world. It is
ranked #6 among U.S. Public Universities, #31 globally, and #1
for its online bachelor’s degree program.
#1
in graduating Black and Hispanic students
Partner with over
1,260 employers 2
BRAND BUILDING OPPORTUNITIES HIRE WITH EASE Recruit FIU Chaplin School students and alumni for full-time, part-time, seasonal or internship positions. Campus recruiting is easy and takes place through our platform called Handshake. Recruiting is encouraged in the fall (end of August through December) and spring (January through April).
PLANNING AND SCHEDULING VISITS To plan and schedule visits, contact Lourdes Gomez, Assistant Director of Employer Relations & Career Development at FIU Chaplin School of Hospitality & Tourism Management, Career Development Office via email logomez@fiu.edu.
HANDSHAKE: YOUR ONE STOP FOR: • Posting available jobs, internships and manager in training opportunities for students and alumni at FIU Chaplin School of Hospitality & Tourism Management. ON FIU HANDSHAKE YOU WILL: • Gain access to resumes • Manage applications • Schedule interviews • Receive communication about our career fairs and Chaplin School events/seminars • Connect with students and alumni EMPLOYER GUIDE TO HANDSHAKE 1. Sign Up for Account Visit http://fiu.joinhandshake.com/login and click in “sign up for an Account” on the top right corner of the page. Select which type of account you’d like to create: Employer. 2. Input Information Once you select “Employer,” input the requested information. Your email address and password will serve as your login credentials for the system. 3. Activate Your Account The system will ask if you are a Third-Party Recruiter. Select “No, I am not” and continue. You will receive a confirmation email to activate your account. Follow the numbered timeline on the bottom of the browser to continue the registration process. 4. Create Company Profile If you are creating a new company profile, it will ask for a few details, please fill out completely, including specific contact name and their email address, the company address, phone number and website. Once this information is filled out, you can choose the “Create Company Profile” box. Create a company profile and choose “Create New Employer.” 5. Post Jobs & Register for Events After successfully creating your account, or linking your email address within an existing company, you will now have the option to post a job, request on campus interviews and register for upcoming events.
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Once your account has been approved, you will
BEHIND-THE-SCENES TOUR (VIRTUAL OR IN PERSON):
receive an email confirming your connection to
Students want to engage. This is your chance to invite
the university.
students to have an exclusive behind-the-scenes tour
7. Navigate Options
of your organization and introduce students to industry
6. Email Confirmation
Use the left-hand toolbar to navigate the options
professionals within your organization and conduct
at the university, such as Events, Interviews, Fairs
interviews.
and Job Postings.
SOCIAL MEDIA TAKEOVER: INFORMATION SESSIONS/ TABLING:
Take over our Instagram and Facebook accounts to have
Promote your organization by sharing its history, mission,
an interactive experience with our students and alumni.
initiatives and values, and meet potential candidates by sharing your open opportunities. Host an information
BECOME A GUEST SPEAKER IN A CLASSROOM:
session on-campus or virtually.
The Chaplin School offers students multiple courses every semester both in person and online. Provide
BECOME A GUEST ON REAL-WORLD TALKS PODCAST:
industry insight by sharing your experience, expertise and more about your company.
Our Career Development Team at the Chaplin School hosts a podcast called “Real-World Talks’’. The podcast focuses
CAREER FAIR (VIRTUAL & ON-CAMPUS):
on interviewing exceptional and diverse people within the
Nearly 200 students sign up for and attend our career
hospitality industry. This is an opportunity for employers
fairs every semester. Recruit, engage and gain access to
to share more about their organization and offer their
skilled and eager students and alumni at our Hospitality
advice about real world situations, the industry, and
virtual and on campus career fairs.
growth more directly with Chaplin School students. We are a lighthearted platform with a loyal audience.
Should your organization have materials that must be shipped, please clearly label the boxes with your
WORKSHOPS:
organization name and send to the appropriate address.
Your company can host any of our Career Development Workshops in person or virtually, which take place at least
Ship to:
once a semester. It’s an opportunity to lead the way in:
Chaplin School of Hospitality & Tourism Management
• Resume review & tips
Florida International University | Biscayne Bay Campus
• Interview Tips
Attn: Career Development Office
• LinkedIn Advice
Room: HM 332
• Leadership Skills
3000 Northeast 151 Street,
• Professional Development
North Miami, FL. USA. 33181
• Career Paths • Salary Negotiation
TAILORED FAIR:
• Branding Yourself
Want to showcase your own brand? We can partner with your company to host an exclusive job fair. Build awareness of your company and recruit hospitality students and alumni through a tailored fair for your organization.
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CUSTOMIZED RECRUITING OPPORTUNITY: Chaplin School offers many other ways to customize engagement with our students. Sponsor a “lunch and learn”, an expert panel for a seminar, or even offer students a “mini-course” in your company’s expertise. Customize an engagement event based on your expertise and network with students and alumni.
To participate in any of these brand building opportunities, please contact: Lourdes Gomez, Assistant Director of Employer Relations and Career Development: logomez@fiu.edu | 305-919-4079
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KNOW YOUR AUDIENCE Knowing FIU’s student demographics and population characteristics is important. To learn more about our students, visit hospitality.fiu.edu. REFLECT ORGANIZATIONAL DIVERSITY Homogeneity in a recruiting team may cause wariness among students of diverse backgrounds. FIU is a diverse university, in fact, 85% of FIU’s student population identifies as minority. Make sure your team sends the right message. EXPLAIN YOUR ORGANIZATION’S CULTURE Showcase to students why your company is the best company to work for. Explain your organization’s culture, mission, and vision.
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TIPS FOR SUCCESSFUL ON-CAMPUS RECRUITING
PROVIDE MARKETING MATERIALS Giveaways attract job prospects. Identify promotional materials that will arouse interest and link to your recruiting message. Be sure to bring enough to last you the whole day. CONFIRM YOUR PARTICIPATION WITH THE CAREER DEVELOPMENT OFFICE Communicate with the career development team to confirm your attendance and ask any last-minute questions about that event. FOLLOW UP WITH STUDENTS Once you have attracted a quality group of prospective employees, do not miss the opportunity to keep them interested. Determine your follow-up strategy prior to the event.
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BISCAYNE BAY
EMPLOYER INTERNSHIP GUIDE
“An internship is a form of experiential learning that integrates knowledge and theory learned in the classroom with practical application and skills development in a professional setting. Internships give students the opportunity to gain valuable applied experience and make connections in professional fields they are considering for career paths and give employers the opportunity to guide and evaluate talent.” — National Association of Colleges and Employers (NACE, 2019)
INTERNSHIPS OVERVIEW Historically, full-time, entry-level hires converted from an employer’s own internship program are more likely to continue with the employing organization than their counterparts. INTERNS PROVIDE • Fresh ideas • Assistance with projects • Insight on new approaches and business solutions • Feedback on products and services • Opportunities to screen and work with potential entry-level employees prior to making a full-time commitment INTERNSHIP OUTCOMES • Increased brand visibility and product knowledge for your organization at FIU • A training program and talent pipeline for future full-time professionals within your organization • Management experience and leadership skills growth for your entry-level employees • Showcase long-term career opportunities within both your organization and your industry
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CREATING AND PLANNING A SUCCESSFUL INTERNSHIP PROGRAM DEFINE INTERNSHIP GOALS Ideally, a successful internship program should meet the organization’s needs while providing students with relevant career experiences. An internship is a supervised work experience in which a student has intentional learning goals and reflects actively on what is being learned throughout the experience. Learning activities common to internships include learning objectives, observation, reflection, evaluation, and assessment. A brief outline of things you may wish to consider as you begin establishing your program is outlined below. DETERMINE ORGANIZATION NEEDS AND CAPACITY 1. What department or work area would benefit from an intern’s assistance? 2. What learning opportunities can your organization provide the student? 3. Who will be able to mentor the student providing evaluation of the student’s performance while bridging practical experience to what is being learned in the classroom? SET GOALS FOR THE INTERNSHIP PROGRAM 1. What does your organization hope to achieve from an internship program? 2. What are the desired outcomes for your organization and the student? DEFINE THE INTERNSHIP 1. What will the intern be responsible for? Have a clear job description outlining the intern’s job duties. 2. Who will be the student’s supervisor? This person should have the time, knowledge and positivity to mentor the student. 3. What qualifications are required of the intern? (e.g. Communication skills, computer skills, etc.)
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INTERNSHIP COMPENSATION In order to comply with the Fair Labor Standards Act, it is required that all employers that are for profit pay their interns, unless the intern is receiving academic credit. Suggested pay rate is $9.00-$15.00 per hour. Government agencies and Not–For–Profits may host interns without pay. An intern’s hours will vary depending on the time of year. For an unpaid internship (for academic credit) to be a bona fide unpaid internship, the employer needs to comply with the Fair Labor Standards Act which details that: • The activity undertaken by the students need to be typical of an educational/vocational experience. • The training is for the benefit of the students. • The students do not displace regular employees, but work under the close observation of a regular employee or supervisor. • The employer provides the training and derives no immediate advantage from the activities of students, and, on occasion, the operations may actually be impeded by the training. • The students are not necessarily entitled to a job at the conclusion of the experience. • The employer and the student understand that the student is not entitled to wages for the experience. INTERNSHIP GUIDE Seven Key Steps to a Quality Internship: 1. Determine Organizational Needs and Internship Goals 2. Create Effective Position Description 3. Select the Intern Supervisor 4. Recruit Interns 5. Prepare for the Intern to start
Keep in mind that paid interns make ideal workers who are hungry to learn, eager to make a good impression and willing to perform a multitude of tasks.
6. Supervise Intern Carefully 7. Seek feedback and discuss future opportunities
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FREQUENTLY ASKED QUESTIONS WHAT IS AN INTERNSHIP? An internship is a form of experiential learning that integrates knowledge and theory learned in the classroom with practical application and skills development in a professional setting. Internships give students the opportunity to gain valuable applied experience and make connections in professional fields they are considering for career paths; and give employers the opportunity to guide and evaluate talent. WHAT ARE THE BENEFITS OF HAVING AN INTERN? Student interns are highly motivated individuals who bring a unique viewpoint to an organization for a designated time-frame. A successful flow of interns can help create a talented pool of candidates to become full-time employees and represent your company on campus. DO INTERNS GET PAID? Yes, it is recommended that all for profit companies offer paid internship programs. As with fulltime salaries, intern rates can vary based upon experience, specialization and/or position, including location. Pay rate ranges from $9.00-$15.00 an hour. IS ACADEMIC CREDIT REQUIRED AND AVAILABLE? Yes, students can arrange for academic credit through academic departments. Only academic departments can offer credit and policies differ greatly from one department to the next. If you are willing to help a student gain academic credit, then the selected students should register for an internship class through their academic advisor. WHEN ARE STUDENTS AVAILABLE TO INTERN? Students are available to participate in a paid internship throughout the entire year. We recommend that internships coincide with the school semesters (Fall: August-December, Spring: January-April, Summer: May-July/August). During the Fall and Spring semesters students usually work part-time (generally less than 20 hours per week). Most students opt to intern in the summer on either a parttime or full-time basis. HOW DO I RECRUIT AN INTERN FROM FIU? First, determine the available intern positions at your company. Then write a great internship description that will attract students and detail the learning opportunities, type of projects assigned, and qualifications. Create an account and post your opportunities directly for FIU students via our Chaplin School of Hospitality & Tourism Management Career Link at https://fiu.joinhandshake.com. Evaluate student resumes on the website and conduct interviews. Lastly, select qualified candidates to intern at your company.
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PARTNERS & SPONSORSHIP OPPORTUNITIES
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If you would like to become a partner, please contact: Shivani Joshi, Executive Director, Global Philanthropy & Partnerships sjoshi@fiu.edu | 305-919-4510 13
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3000 N.E. 151st Street North Miami, FL 33181-3000 Tel: 305.919.4500 Fax: 305.919.4555 E-mail: hospitality@fiu.edu