Your Precision Technology Partner
AFGRI Connect is your precision technology partner, bringing together the people, expertise and insights to help you get more from your machines, technology and data.
Automation & Autonomy
Insights and Intelligence
• Creating and managing boundaries, guidance lines, flags, products, and machines.
Diagnostics and Analytics
• Converting RTK to SF-RTK boundaries and guidance lines.
• Best practice for managing work data and ongoing account maintenance.
• We assist with the setup of documentation, section control, and AutoTrac, as well as optimising advanced solutions like Machine Sync, In-Field Data Sharing, AutoTrac Turn Automation and Implement Guidance.
• Identifying diagnostic trouble codes and providing recommendations.
From getting connected and building strong data practices to advanced diagnostics, automation and the pathway towards autonomy, our team provides practical guidance and support at every stage of your precision technology journey.
AUTOMATION & AUTONOMY
DIAGNOSTICS & ANALYTICS
INSIGHTS & INTELLIGENCE
• Provide remote phone support for John Deere Precision Technology products in all makes and models of machinery. • Supply software update information for machines and universal hardware.
Customer Success Team CUSTOMER SUCCESS
TRAINING & ASSISTANCE CONNECTIVITY & EXPERIENCE
Customer Success MACHINE MONITORING
Training and Assistance
• We also assist with John Deere Operations Center account creation, setup and data management.
Precision Technology Team
The team can also assist with the initial setup of John Deere Operations Center™, provide training and help establish best practices for data clean-up and ongoing account maintenance.
Remote Support
• Speak with our precision technology consultants about all John Deere Precision Technology products, including support for John Deere displays, receivers and modems fitted to non-John Deere equipment.
Our Precision Technology and Customer Success teams give you the knowledge, resources and support of AFGRI Connect — helping you get more from the technology you have today while preparing your operation for what comes next.
Our Precision Technology Team specialises in John Deere technology, with access to the latest product information, systems and resources. The team supports customers with system setup, best practices, diagnostics and optimisation, with tailored guidance from getting started with data documentation through to advanced automation.
REMOTE SUPPORT
Connectivity and Experience
Connected equipment. Connected data. Better insights.
• Prescription creation training with Telus Prescription Creator. • Free access to local training events throughout the year. • 1:1 training with our precision technology consultants in our state-of-the-art Perth facility.
Machine Monitoring • Maintaining plans and monitoring connected equipment. • Notifying and assisting with software updates. • Machine maintenance planning and service intervals.
• We’re here to help you get the most out of your equipment by providing industry-leading precision technology solutions to suit your operation. • Helping you reduce your downtime by having answers when you need them, reducing costs of unnecessary travel and labour for simple issues and offering the security of our team monitoring your JDLink™ enabled equipment and notifying you of important codes.
Our Customer Success Team helps you maximise the value of your John Deere equipment and the technology within your operation. Through technology utilisation insights, machine benchmarking reports and licence management, the team helps identify opportunities to improve utilisation and get more from your equipment.
John Deere Operations Center™ John Deere Operations Center™ is the digital platform that connects your equipment, people and data in near real time. As your equipment operates in the field, collected data can be automatically streamed to your account, giving you greater visibility of your operation and helping turn information from the paddock into useful insights.
AFGRI Connect Support Plans AFGRI Connect gives you access to experienced Precision Technology Consultants who help you understand John Deere technology and WA farming operations.
CUSTOMER SUCCESS
Choose the level of support that best suits your equipment and operation.
AFGRI Connect Remote Support Complimentary
Remote precision technology support for customers operating John Deere tractors, sprayers and combines, provided by our experienced AFGRI Connect Precision Technology Consultants.
Call or text AFGRI Connect Support +61 483 947 817
AFGRI Connect On Demand $150 per hour (excl. GST) Remote precision technology support for John Deere technology operating in non-John Deere tractors, sprayers and combines, provided by our AFGRI Connect Precision Technology Consultants.
AFGRI Connect Ops Center™ Support $500 per year (excl. GST), per customer trading account Enhanced precision technology support designed to help you get more from your connected operation. Practical, personalised support to help keep your data organised, your technology working for you and your operation connected. Plus free access to customer training clinics and one-on-one support and training. Our AFGRI Connect Precision Technology Consultants are only a call or text away when you need them, providing remote support for John Deere Operations Center™, data clean-up and one-on-one training.
BOOK A TRAINING SESSION. One-on-one support and training with our AFGRI Connect Precision Technology Consultants to help you maximise your John Deere technology. Scan the QR code to schedule a session that suits your needs.
Normal Hours 8am to 5pm Monday to Friday. Harvest and Seeding Hours 7am to 7pm Monday to Friday and 8am to 5pm Saturday and Sunday.
Urgent Support Outside of Hours please contact us through the John Deere Expert Connect app and we will endeavour to respond as soon as possible.