Key Facts 2026-27
1. Property Details Operator/ Landlord Gladman Retirement Living Ltd (GRL), trading as Adlington Retirement Living. Manager
Adlington Management Services Ltd (AMS).
Community
Radford House, Weirfield Road, Exeter, EX2 4BU. Built in 2025. 65 Apartments:
Property type
• • •
18 x one bedroom, 38 x two bedrooms, 9 x three bedrooms Over five floors. Two lifts available Buildzone 10-year guarantee applies from the first apartment sale
Status of units
New
Occupancy
• •
Tenure
250 years from 1st January 2025.
Subletting
Subletting is not permitted. Refer to the lease.
Care arrangements
Home Instead - Exeter & Devon East Alternatively you can choose your own provider.
1 and 2 bedrooms: one or two people 3 bedrooms: up to three people
2. Cost of moving into the property Varies by individual apartment size and location (see price list) Purchase price
•
1 bedroom: from £275,000
•
2 bedrooms: from £399,000
•
3 bedrooms: from £630,000
Reservation fee
£1,500 on reservation. Held in a separate Adlington account.
Exchange Deposit
10% of purchase price on exchange of contracts and your solicitor will explain to you as to how the money will be held.
Other costs
There is no charge for the health assessment. Buyers are responsible for their own legal and removals costs and for Stamp Duty Land Tax.
3. Ongoing charges payable to Adlington while living in the community
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Service and Well-being Charge 2026/27
• • •
Ground Rent
No Ground Rent is applicable at this community.
Utilities
Water and sewerage charges for individual apartments are included in the Service and Well-being Charge.
24/7 Emergency response
Included in the Service and Well-being Charge.
1 bedroom: £802.84 per month 2 bedrooms: £868.81 per month 3 bedrooms: £934.81 per month
4. Discretionary charges payable to Adlington or other service providers Restaurant charges
Olive Catering charges: • Lunch £5.75 - £7.95 • Evening meal £6.95 - £12.95 • Saturday Brunch £4.25 - £5.95
Maintenance service
Small jobs and repairs in apartments arranged through AMS: £21.00 (inc VAT) per hour. Homeowners can use other maintenance providers.
Cleaning service
Apartment cleaning arranged through AMS: £21.00 (inc VAT) per hour. Homeowners can use other cleaning providers. Available to the guests of homeowners.
Guest Suite
1 person: £50 per night, 2 persons: £60 per night, 3 – 4 persons: £70 per night
5. Care charges
Domiciliary (personal) care:
Home Instead - Exeter and Devon East charges Hourly rate £41.50
Nursing care
Nursing care is not provided.
6. Ongoing charges payable to third parties Electricity
Homeowners arrange their own electricity supply contract.
Council tax
Payable directly to the local authority - Bands TBC, dependent on specific property.
TV licence
Homeowners pay for their own licences and claim any discounts. See www.tvlicensing.co.uk.
Telephone
Homeowners arrange their own telephone service contracts.
Internet / broadband
Homeowners arrange their own broadband service contracts. Wi-Fi is
Satellite, cable TV
Communal satellite dish. Homeowners arrange their own contracts.
Water heater and MVHR units
Annual service and maintenance is the responsibility of the homeowner.
available in the communal areas only.
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7. Charges when selling or leaving the property Communal Facilities Fee and Building Reserve Fund The Communal Facilities Fee (CFF) at Radford House is a fee payable upon the sale of your home or if there is a change of occupier so you can enjoy the facilities now but pay for them later. You do not have to pay anything until you choose to sell your apartment (or there is a change of occupier). The CFF fee is 1.75% per annum, capped at 10 years (maximum 17.5%) of the achieved market price (or an agreed market valuation of the property) per year or part year of occupation. For example: •
If a property has been owned for 2 years and 9 months and sold for £350,000 the fee payable is £18,375
•
Or, if a property has been owned for 10 years and 3 months and sold for £350,000, the fee payable is £61,250
In addition longer-term capital works are contributed to via monies built up through the Building Reserve Fund collected when properties are sold. The amount payable is 0.25% of the sale price for each year or part year of occupation and is capped at 10 years (maximum 2.5%). For example: if a property that has been owned for 9 years and 7 months is sold for £350,000 the fee will be £8,750. Should you wish to pay for the CFF element on your apartment at point of purchase, you are able to do so at a reduced rate of 12.5% of the price you pay for your apartment. This is only available to the first purchaser of any apartment. Please be aware that the Building Reserve Fund will continue to be applicable when your property is sold. All homeowners are responsible for the repair and maintenance of their own apartment.
Administration fee
A reasonable fee for administration at point of resale is payable. This is currently £500 + VAT.
Estate Agency charges
Adlington Estates offers a resales service on a sole agency or multiple agency basis. The charges are agreed with vendors at the time.
Ongoing charges
The Service and Well-being Charge remains payable until a property has been resold.
Repairs or redecoration
Properties must be redecorated at least every five years. Vendors may be required to undertake works at their own cost to assist a sale.
8. Insurance
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Arranged by the operator
Communal Buildings Insurance, Public Liability and Employer’s liability are included within the Service and Well-being Charge.
Arranged by homeowners
Home contents insurance is recommended. Homeowners choose their own provider.
9. Funding of major repairs The Building Reserve Fund contributes to the costs of major capital works (repairs, replacements and improvements to lifts, roofs, parking areas, etc). The current balance is available on request. If the funds are insufficient, Adlington will seek to recover the additional costs from homeowners.
10. Constraints on selling •
At least one occupier in each apartment must be 65 or over
•
Properties can be purchased by younger people on behalf of qualifying occupiers
•
Homeowners must undergo a health assessment prior to purchase
•
Homeowners are entirely responsible for managing property resales
•
Adlington has a right of first refusal to purchase a property when it is sold
In fo r ma t ion for hom eow ne r s - t he S e r vic e and We ll- b e ing C ha rg e The following questions and answers are intended to help explain how Adlington Management Services Ltd (AMS) manage the Service and Well-being Charge. W ha t se r vices does t he charg e cove r ? The budget headings for the Service and Well-being Charge are: • Well-being staff costs and professional catering: Well-being Duty Managers who provide cover 24 hours a day, 365 days a year and the catering service • Staff Costs: General Manager, Maintenance Person and team uniforms • Management Fees: Managing the development and services on behalf of the landlord (administration, human resources, legal, procurement, etc) • External accountancy fees: Accountancy costs for accountancy costs for the year end accounts
• Internal Cleaning: Communal areas only, including the housekeepers and cleaning products • External Landscaping: Grounds maintenance services • Maintenance Contracts: Maintaining and servicing external doors, the emergency call system, all fire safety equipment and lightning protection • Lift Maintenance Contract: Maintenance, including parts and servicing • Internal repairs and maintenance: Day to day work in the communal areas only
• Risk Assessments: Staff health and safety training and ensuring that all risk assessments are compliant
• Lifestyle Events: Fund to facilitate activities of the homeowners choosing
• Office Costs: Stationery, fibre broadband and IT security
• Insurance: Covers the building, communal contents and the staff working in it
• Window Cleaning: External windows and gutters and internal windows in the communal areas only
• Water and sewerage costs: Providing these services for individual apartments as well as for the communal areas
• Waste Management: Removing waste and controlling pests
• Communal electricity: The electricity used in all of the communal areas
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Is the Service and Well-being Charge ‘fixed’ or ‘variable’? The Service and Well-being Charge is reviewed annually. It is variable, based on actual costs. When does the Service and Well-being Charge change and what advance notice is provided? The charge changes on 1 July every year. Homeowners receive at least one month’s notice of the new charge. How would any significant failure to provide a service be managed? Any service interruptions would be managed to minimise disruption. If alternative arrangements could not be made, a refund would be due at the end of the year. Is any of the Service and Well-being Charge payable before moving into the property? The Service and Well-being Charge is payable in advance for the month ahead. Is the Service and Well-being Charge held in trust? The Service and Well-being Charge funds are held in a separate trust fund account for the benefit of homeowners and cannot be used for any other purposes. Is the latest itemised charge budget and/ or set of accounts available? The latest Service and Well-being Charge budget is detailed on page seven.
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When are homeowners informed about the Service and Well-being Charge budget and/or accounts? In May, homeowners receive a proposed annual budget from 1 July. In December, they receive independent accounts for the year to 30 June. Can homeowners influence the charge and the services offered? Homeowners and the Residents’ Association (if there is one) are consulted on budgets and the long-term maintenance programme, in a budget review meeting in May or June each year. Any commitments or budget changes made are confirmed in writing. How is any annual surplus or deficit on the charge account managed? The accounts are independently reviewed annually and will be available to be reviewed by homeowners. Any significant variations between the current level of expenditure and the budget for the year are explained and discussed with homeowners. Any surplus will be refunded to homeowners.
Service and Well-being Charge - Budget 1 July 2026 to 30 June 2027 Income
£
Wellbeing & Service Charge
£670,557
Guest Suite Income
£1,000
Total Income
£671,557
Expenditure Wellbeing Staff Costs
£175,504
Professional Catering
£151,810
Staff Costs
£73,870
Management Fees
£53,201
External Accountancy Fees
£800
Health & Safety
£2,400
Office Costs
£12,437
Window Cleaning
£7,560
Waste Management
£1,896
Internal Cleaning - Communal Areas
£28,575
External Landscaping
£13,258
Maintenance Contracts
£33,510
Lift Maintenance Contract
£4,116
Internal Repairs and Maintenance
£16,500
Buildings & Communal Contents Insurance
£23,919
Water & Sewerage costs - Including Apartments
£15,000
Communal Electricity
£50,600
Sundries
£500
Bank Charges
£600
Lifestyle Events
£5500
Total
£671,557
Number of Apartments
65 1 Bedroom
2 Bedroom
3 Bedroom
1.436725%
1.554812%
1.672899%
Approximate Weekly Charge
£185.27
£200.50
£215.73
Approximate Monthly Charge
£802.84
£868.81
£934.81
Percentage
Date: July 2026 Please note: Charges stated are correct at the date shown but may change annually or at other intervals over the period of ownership. We encourage you to discuss your housing options with your family and friends, and to seek independent legal, financial / benefits and any other appropriate advice, support and representation, in connection with a move to an integrated retirement community.
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C a l l 0 1 3 9 2 3 4 1 5 1 5 | Visi t a d lin g to n . c o .u k Radford Hou se, We i r fi e l d Ro a d, Ex e t e r, EX2 4 BU
Version No.8 / July 2026 Adlington Retirement Living is the trading name for Gladman Retirement Living Ltd, Adlington House, Alexandria Way, Congleton, Cheshire CW12 1LB. Registered in England and Wales No. 05107546.