WP Training Pathways Brochure 2026

TRAINING PATHWAYS

THE PRO’S CHOICE FOR GARAGE EQUIPMENT & TRAINING

@WORKSHOPPRO

THE PROS CHOICE FOR TRAINING

CONTENTS

IMI PROFESSIONAL DEVELOPMENT PROGRAMME 4-5

THE PROFESSIONAL SERVICE ADVISOR 6-7

THE PROFESSIONAL EV TECHNICIAN 8-9

THE EXPERT DIAGNOSTIC TECHNICIAN 10-11

THE EXPERT CV DIAGNOSTIC TECHNICIAN 12-13

WORKSHOP PRO ACADEMY 14-15

IMI PROFESSIONAL DEVELOPMENT PROGRAMME

MODULE 1

FINANCE & PLANNING

• Present key financial terms and business goals

Measure business performance

• Explain Key Performance Indicators (KPI’s)

• Break down costs, Gross Profit (GP), and Net Profit (NP)

• Control costs effectively

Review part purchasing and return strategies

• Improve labour and parts efficiency

• Calculate labour and recovery rates

• Clarify profit margin vs. mark-up and risks

MODULE 2

OPERATIONS & PROCESSES

• Map the customer journey

Review core business processes

• Highlight the importance of diary management and parts ordering

• Cover technical data and GDPR essentials

• Explain risks of customer-supplied parts and trade MOT’s

• Introduce methods to maximise workshop loading

• Legal and regulatory requirements

MODULE 3

CUSTOMER SERVICE EXCELLENCE

• Analyse staff skills and training needs Plan for future skill growth

• Emphasise clear work instructions for teams

• Compare staff development vs. external hiring

• Outline the career path from apprentice to MOT tester

MODULE 4

BUSINESS DEVELOPMENT

• Adopt Search Engine Optimisation (SEO) Build a positive company image

• Refresh the online customer experience

• Promote business goals and developments

• Show effective use of social media Prepare for new and emerging technologies

THE PROFESSIONAL SERVICE ADVISOR

THE TECHNICAL SERVICE ADVISOR

Introduction to vehicle layouts and core systems (engines, transmission, steering, suspension, braking, electrics, hybrid/electric)

Understand maintenance requirements and service intervals

• Explore common system issues and causes

• Present effective diagnostic questioning techniques

MODULE 2

MODULE 1 THE EFFECTIVE SERVICE ADVISOR

• Map the customer journey

• Ensure excellent service

Explore effective communication skills

• Highlight the importance of diary management and parts ordering

• Present product upselling strategies

• Show methods for handling conflict and difficult conversations

TRAINING PATHWAYS

MODULE 3

EFFICIENT WORKSHOP OPERATIONS

Present workshop processes that maximise potential

• Identify skill strengths and gaps

• Plan for future skill requirements to support growth

• Emphasise clear communication

Explain key aspects of workshop compliance

MODULE 4

IMI LEVEL 1 ADAS & EV AWARENESS

• Explore the fundamentals of Advanced Driver Assistance Systems (ADAS)

• Present safe working practices around electric and hybrid vehicles

• Highlight dangers and precautions to prevent injury

THE

PROFESSIONAL

EV TECHNICIAN

IMI Level 2 Award

IMI Level 3 Award

IMI Level 4 Award

NTDA Licensing

Techsafe Registration*

MODULE 1

IMI LEVEL 3 AWARD IN ELECTRIC/ HYBRID VEHICLE MAINTENANCE, SYSTEM REPAIR & REPLACEMENT

EV2.2:

• Work safely on electric and hybrid vehicles

• Use technical information to complete tasks

• Carry out repairs on high-energy electrical systems

• Record information and provide clear recommendations

EV3:

• Safe practices with electric and hybrid vehicles

Use technical information to complete tasks

• Carry out repairs on high-energy electrical systems

• Record information and provide suitable recommendations

MODULE 2

IMI EV SERVICE & MAINTENANCE **

• Present the basics of vehicle electrics

• Introduce computer-based test equipment Assess the serviceability of vehicle systems

• Inspect and test high-voltage EV systems

• Carry out EV inspection, best practice and service routines

MODULE 3

NTDA LICENSED EV TYRE TECHNICIAN

Present the types of electric and hybrid vehicles

• Identify hazards in high-energy electrical systems

• Safe practices around EVs, including charging procedures

• Explain EV-specific tyre requirements Apply tyre repair standard BSAU159g

• Demonstrate best practice for jacking EVs

• Introduce safe working practices for fleet checking

MODULE 4

IMI LEVEL 4 AWARD IN THE DIAGNOSIS, TESTING & REPAIR OF ELECTRIC/HYBRID VEHICLES & COMPONENTS

• Provide the knowledge of dangers when repairing live high-voltage components

• Provide skills and awareness to carry out repairs safely Emphasise the importance of compliance and correct safety precautions

MODULE 5

IMI TECHSAFE CPD***

Identify hazards in EV high-voltage systems

• Outline HSE responsibilities in line with regulations

• Diagnose diagnostic trouble codes (DTC’s)

• Investigate low-voltage faults effectively Interpret wiring diagrams with accuracy

THE EXPERT DIAGNOSTIC TECHNICIAN

IMI Level 2 Award

IMI Level 3 Award

Autotech Training Workshop Pro Accreditation Face to Face

MODULE 1

FOUNDATION ELECTRICS

• Explore the different types of electricity

Show how electricity behaves in various circuits

• Demonstrate how to follow basic wiring diagrams

• Test electrical circuits using a multimeter

• Explain series circuits and parallel circuits

Clarify voltage (V), amperage (a), resistance (R), and power (P)

Safe practices for live circuit testing

MODULE 2

IMI LEVEL 3 AWARD IN ELECTRIC/ HYBRID VEHICLE MAINTENANCE, SYSTEM REPAIR & REPLACEMENT

EV2.2:

• Work safely on electric and hybrid vehicles

• Use technical information to complete tasks

• Carry out repairs on high-energy electrical systems

• Record information and provide clear recommendations

EV3:

• Safe practices with electric and hybrid vehicles

• Use technical information to complete tasks

• Carry out repairs on high-energy electrical systems

• Record information and provide suitable recommendations

MODULE 3

EURO 6 EMISSIONS & ADBLUE SYSTEMS

Apply diagnostic processes across various vehicle systems

• Explain crystallisation and its effects

• Show regeneration processes and common issues

• Identify blocked filters and their causes.

• Demonstrate sensor operation and testing

• Introduce diagnostic equipment and data reading

• Provide an overview of service procedures and regeneration

• Demonstrate accurate testing of NOx, heat, and pressure sensors, plus communication lines

• Perform pressure testing and compare live data effectively

MODULE 4

STRATEGIC DIAGNOSTIC METHODOLOGY

Build a strong diagnostic mindset

• Present strategies for overcoming self-doubt

• Follow a structured diagnostic process

• Gather evidence to support conclusions

Apply the input, process, and output method

• Use a flow diagram approach for clarity

• Apply process of elimination techniques

• Explore the back-to-front diagnostic technique

Apply the end-split technique for complex issues

• Emphasise the principle of “no substitution for substitution”

MODULE 5

ADVANCED ELECTRICS

• Identify and test components

• Fault finding through use of equipment and guided diagnosis

• Demonstrate live testing to support fault diagnosis

• Introduction to fuel injectors

• Introduction to ECU’s and common faults

THE EXPERT CV DIAGNOSTIC TECHNICIAN

IMI Level 2 Award

IMI Level 3 Award

NTDA License

Autotech Training Workshop Pro Accreditation

MODULE 1

FOUNDATION ELECTRICS

• Explore the different types of electricity

Show how electricity behaves in various circuits

• Demonstrate how to follow basic wiring diagrams

• Test electrical circuits using a multimeter

• Explain series circuits and parallel circuits

Clarify voltage (V), amperage (a), resistance (R), and power (P)

Safe practices for live circuit testing

MODULE 2

EURO 6 EMISSIONS & ADBLUE SYSTEMS

• Apply diagnostic processes across various vehicle systems

• Explain crystallisation and its effects

• Show regeneration processes and common issues

• Identify blocked filters and their causes.

• Demonstrate sensor operation and testing

• Introduce diagnostic equipment and data reading

• Provide an overview of service procedures and regeneration

• Demonstrate accurate testing of NOx, heat, and pressure sensors, plus communication lines

• Perform pressure testing and compare live data effectively

MODULE 3

STRATEGIC DIAGNOSTIC METHODOLOGY

• Build a strong diagnostic mindset

• Present strategies for overcoming self-doubt

• Follow a structured diagnostic process

• Gather evidence to support conclusions

• Apply the input, process, and output method

• Use a flow diagram approach for clarity

• Apply process of elimination techniques

• Explore the back-to-front diagnostic technique

• Apply the end-split technique for complex issues

• Emphasise the principle of “no substitution for substitution”

MODULE 4

ADVANCED CV ELECTRICS

• Identify and test components

• Fault finding through use of equipment and guided diagnosis

• Demonstrate live testing to support fault diagnosis

• Introduction to fuel injectors

• Introduction to ECU’s and common faults

OPTIONAL MODULES

IMI LEVEL 3 HEAVY EV *

HEV2 – Prepare Heavy Electric/Hybrid Vehicles for Repair

Explain system components and their operation

• Identify hazards when working with heavy EV/HEV systems

• Reduce risks for self and others

• Show how to make high-energy systems safe before repairs

• How to reinstate systems after repairs

Apply safe practices to isolate and reinstate high-voltage systems

HEV3 – Heavy Electric/Hybrid Vehicle System Repair and Replacement

• Remove and replace high-energy electrical components

• Demonstrate safe working practices on heavy EV/HEV systems

• Use technical information to guide repairs

• Apply correct tools and equipment

Record findings clearly and make suitable recommendations

NTDA REACT *

• Carry out daily vehicle and equipment checks

• Apply pre-breakdown planning methods

• Approach breakdowns safely and effectively

• Follow essential health and safety precautions

• Apply correct motorway and non-motorway procedures

WORKSHOP PRO ACADEMY

AREAS COVERED 10+

• E-LEARNING PORTAL

• EXPERT LED COURSES

• TRAINING NEEDS ANALYSIS

• RANGE OF SKILL LEVEL COURSES

• INTERACTIVE ENGINE SIMULATION BITESIZE MODULES 300+

For enquiries, email sales@workshop-pro.co.uk or visit www.workshop-pro.co.uk/training/