Issuu

April/May/June 2020

New Date: September 22, 2020

Serving Orange, Seminole, Osceola, Volusia and Lake Counties

Stand out in a crowded rental market with the techenabled amenity services residents want – and the ROI communities need!

alet Living Home® is powered by technology, but delivered by the best people in the business. Your residents access fitness classes, home cleans, pet visits, package deliveries and more through a single app. Our trusted associates performing the amenities and on-site full-service desk create a resident amenity experience like no other, delivering unparalleled resident satisfaction at your community!

83% Download the app

64% Place an order 79% Order a second time *

Residents rate Valet Living Home 4.6/5 stars

9 out of 10 residents

indicate they would choose to rent at a Valet Living community over an apartment community without Valet Living Home.**

What Clients Have to Say

What Residents Have to Say

Having the app and being able to use the services from one vendor was one of the successes of Valet Living Home. The residents see the Valet Living crew daily so they view them as an extension of our leasing office and thus develop that trust, and then use them for pet walking and other services. Victor Aguilar, Director of Operations, Carbon Thompson Hospitality Management

Y’all. Valet Living is awesome! They service my apartment complex here in Plano, Texas and I couldn’t be happier with how easy they make my life. Not to mention my dog Braums LOVES Caleb, who is friendly and upbeat every day (not to mention super handsome)! I highly recommend there services if you’re constantly busy and on-the-go like me! Becca Scott, resident

We are a forward-thinking company that is always looking to provide our residents with the richest residential living experience possible, evidenced by being the first adopter of the Valet Living Doorstep amenity and Valet Living Home in Arizona. Our residents trust that they will be cared for and provided with amenity services that are comprehensive, convenient, accessible and of superior quality. John Carlson, President of Mark-Taylor Residential

This is Living!

ValetLiving.com/Home | 888-323-0118

*At our full-service communities. **From 2018 focus groups. All Valet Living logos and images associated therewith, and all other Valet Living products and services, are trademarks or registered trademarks of Valet

2 Living, The Key LLC in the Unitedwww.aago.org States and other countries.

CONTENTS Follow us on...

April/May/June 2020 Volume 46, No. 2

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate COVID19 Update: www.pinterest.com/aagorocks/

We are following the advice of health Instagram Username: _AAGO_ officials and will continue to make changes to programming including classes, and meetings that are in the best interest of members and participants. These changes have included postponement, moving to a virtual/online format or cancelling in person programming. Stay tuned to www.AAGO.org/news/COVID19RES for the up-to-date information and resources!”

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141

5 LEAP 6 AAGO New Members 7 Maximize Your AAGO Experience 8 AAGO Premier Partners Education: 10 AAGO Education Calendar/Schedule 11 APASS - Invest In Your Future! 12 CAM - Invest In Your Career! 13 Instructor Spotlight 14 AAGO Class Descriptions 16 APASS - Get In The Fast Lane 20 Student Spotlight 21 Congratulations events: 22 AAGO Events Calendar/Schedule 23 Save-The-Date 2020 Business Exchange 24 Golden Key Awards Nominations 25 Golden Key Award Winners 26 And So It Was... Golden Key Awards! 29 And So It Was...AAGO’s Dinner Meeting 31 Save-the-Date AAGO’s State Of The Market Dinner Meeting foundation: 32 Leter From The Foundation President 33 AAGO’s Rock & Bowl 34 Foundation 2020 Charity Partners advocacy: 35 AAGO Advocacy Forecast 36 Association Advocacy Efforts 37 AAGO Government Affairs Report legal: 38 Three Recent Verdicts That Emphasize That Landlords Should Look Before Their Tenants Leap market trends: 39 Connect With NAA 40 Market Beat 41 How To Train Five Generations Of Employees On New Technology 42 Four Methods For Improving The Resident Experience Yellow Pages: 45 AAGO’s Supplier Partner Directory

www.aago.org

(407) 960-2910

APRIL/MAY/JUNE 2020

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

President Lee Rogers, CAM JMG Realty, Inc.

Vice President Rachelle Hundley ARM, HCCP, CPO, CAPS Royal American Management

treasurer Debby Gentry Concord Management

Desiree Starr, CAPS, NAAEI Faculty Senior VP of Training & Development

Monica Ramsey, Vice President, Member Relations

Secretary Kathy Hensley, CPM Greystar

ASSOCIATE VICE PRESIDENT Alex Mauro Ross CAS Info Tycoon

Immediate PAST PRESIDENT Ricardo Alicea, CPM, CAPS, CAM, NAAEI Faculty Collier Companies

Cynthia Cruz Events Manager

Trinity Kutschinski Public Affairs Director Beverly Duda NALP, ARM Highmark Residential

Carina Pfeiffer CAS 407apartments

Doris Granger CPM, CAPS, CAMT Carroll Management

Gregg Girard CAPS Greystar

Heather Alzate CAPS, CAM Sawgrass Apartments

Jeffrey Bey Education & Membership Manager

Jennifer Eid CAPS First Communities

Justin Frost CAS Affinity Waste Solutions

Leslie Moubray ARM, CPM Candidate

Maurice Williams OnCall Parking Manager

Melissa Dugas CAPS Royal American Management

Lee Steinhauer Government Affairs & General Counsel

Dominica Hurst Bookkeeper Michele Brice Lincoln Property Company

Renae Gates HCCP Dalcor Companies

The Key www.aago.org

Tami Swanson Massey Services

Tracy Lesse CAPS, CAM Rangewater Real Estate

Wendy Manning ContraVest

Hogan Assessment

Hogan HoganAssessment Assessment

Take a LEAP in your professional development and register today at www.aago.org/events/leap2020 TakeaaLEAP LEAPin inyour your professional development development and Take professional andregister registertoday todayatat www.aago.org/events/leap2020 www.aago.org/events/leap2020

April/May/June 2020

Welcome To All Our New Members New Community & Management Company Members Sonceto 2970 Sandhill Ridge Court Kissimmee, FL 34741 296 Units

The Hamilton at Lakeside 2250 Blue Hesper Drive Kissimmee, FL 34741 108 Units

The Ridge at Holly Hill 1625 Espanola Avenue Daytona Beach, FL 32117 16 Units

Park at Catania 1935 S. Kirkman Road Orlando, FL 32811 360 Units

Villas at 17th 1701 North Central Avenue Kissimmee, FL 34741 130 Units

Alexan Winter Park 1874 Harmon Avenue Winter Park, FL 32789 310 Units

Essex Luxe Apartments 8000 Essex Point Circle Orlando, FL 32819 330 Units

Integra 289 Exchange Apartments 115 Integra Reserve Lane DeBary, FL 32713 289 Units

LIV at Winter Park 4755 North Goldenrod Road Winter Park, FL 32792 278 Units

Pugliese Properties LLC 84 Woodland Avenue New Rochelle, NY 10805 56 Units

The Oaks on the Lake 145 Town Center Boulevard Clermont, FL 34714 270 Units

Metro Village Apartments 222 N. Hiawassee Road Orlando, FL 32835 100 Units

New Associate Members Advance Tree Pros P.O. Box 560218 • Orlando, FL 32856 Tree Services

Fresh Aire of Tampa Bay 3853 Northdale Boulevard, #198 • Tampa, FL 33624 Scent Marketing

American Platinum Builders, Inc. 581 Technology Park, Suite 1009 Lake Mary, FL 32746 General Contractors | Construction | Remodeling | Turn-Key | New Construction/Remodel/Interior Design

GE Appliances 2204 Flagler Promenade Way, Unit #306 Maitland, FL 32751 Appliances

Asset Overwatch Services 8130 Baymeadows Way West Jacksonville, FL 32256 Security Services/On-Site | Security Systems/ Service, Installation & Monitoring BEHR Paint Company 253 Rosita Drive • DeBary, FL 32713 Paints & Supplies | Construction | Maintenance Repairs | Painting | Remodeling Criminal Taskforce 1000 Savage Cout, #108 • Longwood, FL 32750 Security Services/On-Site | Armed Security | Unarmed security | Patrol Services | Vehicle patrol services DOGIPOT 5340 Young Pine Road, Suite 8 • Orlando, FL 32829 Janitorial Supplies EA Steamers LLC 8244 Curry Ford Road • Orlando, FL 32822 Carpet Cleaning Services | Mold/Asbestos/Lead Remediation/Restoration & Consulting Elite Pest Systems 266 Park Avenue • Longwood, FL 32750 Exterminators

Guardian Fueling Technologies 17701 8th Street • Montverde, FL 34756 Electrical Supplies/Services | Construction Consultant | Construction | Energy Conservation ILG, Property Services 1205 E. Landstreet Road • Orlando, FL 32824 Carpet Sales | Floor Covering InterSolutions 6303 Eaglebrook Avenue, Suite A Tampa, FL 33625 Personnel/Temporary Services OneApp.Rentals 11 NE Martin Luther King Boulevard, Suite 203 Portland, OR 97232 Resident Screening Parcel Pending 7235 103rd Lane • Seminole, FL 33772 Computer Software/Hardware | Hardware | Key Control Systems | Resident Retention Functions | Software Solutions PAS Purchasing Solutions 26830 Winged Elm Drive • Wesley Chapel, FL 33544 Purchasing Services ProFormance Roofing 2041 Hiawassee Road • Apopka, FL 32703 Roofing Contractors/Consultants

Rite Rug 4670 LB McLeod Road • Orlando, FL 32811 Floor Covering | Carpet Sales | Carpet Cleaning Services Second to None Landscaping and Tree Service 11421 Vicolo Loop • Windermere, FL 34786 Tree Services Security & Investigations, Inc. 2957 West State Road 434 Suite 400 Longwood, FL 32779 Security Services/On-Site | Patrol Services | Firewatch | Unarmed security | Armed Security Smart Snakes 184 Franklin Road • Lake Mary, FL 32746 Air Conditioning | Maintenance Repairs Source 1 Staffing P.O. Box 1137 • Belle Meade, NJ 08502 Personnel/Temporary Services Surface Experts - Greater Orlando 1613 Trailview Way NE • Atlanta, GA 30329 Counter Repairs & Refinishing | Cabinet/Kitchen/ Bath | Maintenance Repairs Surface Spark Refinishing 3340 East Pierce Street • Inverness, FL 34453 Bathtub Repairs & Refinishing | Cabinet/Kitchen/ Bath | Counter Repairs & Refinishing | Rehab | Remodeling Zillow Group 1301 Second Avenue, Floor 31 Seattle, WA 98101 Advertising/Marketing

AAGO’S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

MAXIMIZE YOUR AAGO MEMBER EXPERIENCE Whether you are an AAGO veteran member or new to the crew, here are some resources that will help you make the most of your member experience.

I. GET STARTED LOGIN and complete your member profile. Gain ACCESS to members-only resources such as the member directory, pre-event registration access, and more! SIGN-UP for new member orientation.

II. BECOME CONNECTED CONNECT with other members and explore our upcoming event schedule. FIND educational offerings that will help you take your career to the next level. STAY INFORMED on the latest legislative issues affecting the association and build your advocacy muscles with our advocacy resource library.

IIII. STAY INVOLVED VOLUNTEER with one of our committees or councils. https://www.aago.org/volunteeropportunities HELP advance our industry by supporting initiatives EXPLORE our career center and take advantage of unique industry specific listing opportunities.

AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2020 Premier Partners!

Providing Professional Cleaning Services since 1992

Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.” Regional Manager – Orlando

AAGO education EDUCATION CALENDAR 2ND QUARTER 2020

01 APRIL EDUCATION CALENDAR Supplier Breakfast and Seminar EDUCATIONCalendar CALENDAR Education 09QUARTER APRIL 2ND 2020 2ND QUARTER 2020

CAM and CAS Begins! 2ND quarter 2020 01 01 APRIL APRIL Supplier Breakfast and Seminar APRIL 11 Supplier Breakfast and Seminar

A P R I L

M A Y

J U N E

09 APRIL Housing Workshop 09 APRIL Supplier Breakfast and 01 Fair CAM and CAS Begins! 15CAM APRIL and CAS Begins! Seminar 1111APRIL Selling the Experience APRIL CAM / CAS Begins! 09 APRIL Fair Housing Workshop 16 Fair Housing Workshop 1514 Fair Housing Begins! Workshop CAMT 15APRIL APRIL Selling the Experience 17Selling APRIL Selling Experience the the Experience 15 16 APRIL Coaching for Peak Performance 16 APRIL Begins! 16 CAMT CAMT Begins! 24CAMT APRIL Begins! 1717 APRIL Coaching for Certification Peak EPA 17Coaching APRILUniversal for Peak Performance Performance APRIL 30Coaching for Peak Performance 24 APRIL CAMT Electrical EPA Universal Certification 24 Universal Certification 24 APRIL EPA “Shelter the g rin Du EPA Universal Certification 7 MAY Electrical APRIL CAMT 3030 in Place” orders we CAMT Plumbing APRIL 30 CAMT Electrical t bes g rin ive del are 13 MAY CAMT Electrical 7 MAY ion CAM and CAS Marketing cat CAMT Plumbing edu 07 in class 7 MAY CAMT Plumbing 15 MAY virtually! Visit CAMPlumbing / CAS Marketing 13 CAMT 14 MAY Are you the One? Marketing CAM and 13 MAY w.AAGO.org/events youCAS theMarketing One?ww Marketing 15 Are 21 MAY 15 CAM MAYand CAS Marketing ll calendar. the fu for Day CAMT-HVAC Day 1 22 CAMT-HVAC Day 1 and 2 21 Are you the One? Marketing 15 MAY 27 MAY 21 MAY Are you the One? Marketing CAMT-HVAC Day 2 22 28 CPO-Certified Pool Operator 22 CAMT-HVAC Day 1 and Day 2 21 MAY CPO-Certified Pool Operator Day 1 27 27 CAMT-HVAC MAY 22 Day 1 and Day 2 CPO-Certified Operator Day 2 10 JUNE 28 CPO-Certified PoolPool 28 MAY Operator 27 Building your Dream Team 28 CPO-Certified Pool Operator JUNE JUNE For maintaining energy to10 12 repairing muscles runner Building Dream TeamMaintenance CAM your and CAS Propert 10 JUNE and chef Isaac Mills shared 12 10 JUNE For maintaining energy to Building Dream Building yourYour Dream TeamTeam some healthy diet plans on 18 JUNE repairing muscles runner CAMCAMT and CAS Propert Maintenance how to get that extra mile. Repair 1211 JUNE and Isaac Mills shared For chef maintaining energy to / CAS Property CAMAppliance some healthy diet plans on 18 26 JUNE repairing muscles runner CAM and CAS Propert Maintenance JUNE Maintenance how getIsaac that extra mile. and to chef Mills shared CAMT Appliance Repair Excel some healthy diet plans on 18 JUNE CAMT Appliance Repair how to get that extra mile. 26 18 JUNE CAMT Appliance Repair Excel 26 Excel Class 26 JUNE Excel

The Key www.aago.org

AAGO education

A-PASS – Invest in your future By Eric Sangster, Senior Regional Manager, Insula Companies Lori Agudo, Director of Training and Talent Development, Royal American Management Renae Gates, Regional Manager, Dalcor Companies Education is vital in our industry and every role, from Porter to President, should take advantage of what AAGO has to offer. As Regional Managers and Director of Training and Talent Development, with over 49 years of combined experience in the Multi-family industry and over 30 years of combined dedication to AAGO, we believe that companies and site level management must make it a goal to invest in their teams for education opportunities through AAGO and the APASS program. These opportunities can lead to stronger teams and career advancement. Our busy schedules, at times, can make education seem like a daunting task. We feel, as leaders, that setting goals can make this task more manageable. These educational goals can help hold individuals and companies accountable. The way to make this successful is to have clear, defined expectations of each individual’s specific goals. Once those goals are defined you must have an action plan in place to ensure you are on track. Companies that hold their teams accountable for education shows that they are willing to invest in your future as leaders. It is equally important that you show your desire to invest in your own personal development as well. Some companies invest in education within their own organization but we feel that engagement with other industry peers can allow you to learn from different perspectives and experiences. In most instances, education is used for future growth opportunities. Many feel that they cannot obtain the education required due to lack of company funding and investment of time. AAGO offers a wide variety of affordable educational opportunities such as APASS and in some instances, scholarships through AAGO Foundation. APASS is a “NO BRAINER” as the monetary contribution to unlimited free classes plus discounts to specialty classes is a minimal $69 per month per community. Classes are offered each month to accommodate each position within our industry.

Remember, education is the key to your future! APRIL/MAY/JUNE 2020

AAGO education UPDATED CURRICULUM!

Invest in your career! CERTIFIED APARTMENT MANAGER Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals.

If you’re a community manager or experienced assistant manager we recommend this course!

Class Schedule April 9th - Industry Experience & Financial Management May 14th- Marketing June 11th- Property Maintenance July 16h- Human Resources August 13th- Risk Management & Legal September 17th- Resident Experience & Review

You’ll learn about: • Occupancy rates

• Contractors and vendors

• Comprehensive marketing plans

• Recruitment, hiring, orientation, and training of high-caliber employees

Great news! The ies is M ser ring CA Sp • Equitable treatment of current and potential rated and w acceleresidents no • Resident retention and the l format. a virtua in maintenance of a positive companyou t (link) for eck image Ch • Consistent and ongoing resident more info! communication • Sales team management and product readiness

• Positive resident service and issue resolution • Enforcement of company policy in compliance with laws and regulations

• Systematic employee evaluation • Employment regulations and record keeping • Analysis of the property’s financial operations with corrective actions for underperformance • Monitoring of property performance to achieve the owner’s investment goals • Accounting principles and practices

• Property inspections

• Maximizing net operating income

• Preventive maintenance programs

• Reporting property performance honestly and accurately

• Service request process • Apartment turnover process

To register or for more information please visit www.aago.org or contact Jeffrey Bey at jeffrey@aago.org

*All classes start at 9 am at the AAGO office

$875 APASS $975 Members $1,275 Non Members

Apartment Association of Greater Orlando AAGO Headquarters 340 N. Maitland Ave Maitland, Florida 32751

The Key www.aago.org

AAGO education

instructor spotlight

Lia McConnell AAGO’S world class education opportunities are made possible by countless volunteer instructors who share their valuable time and talents with students. This month, we sat down with Lia McConnell to talk about her experience teaching at AAGO. Desiree: How long have you been teaching classes at AAGO? LIA: I believe I have been teaching classes since late 2017. Desiree: What do you enjoy most about teaching classes at AAGO? LIA: The most amazing part of being an instructor is when you see a student have that “light bulb” moment. You can see it from across the class and the excitement that builds in the students and the classroom at that moment becomes contagious. Its exciting to see growth happen right in front of your eyes. Desiree: What is your favorite memory as an instructor? LIA: My favorite memory is when a former student reached out to me via email asking for some mentoring and advice. We had a great conversation and went about our ways. A year later I get an email thanking me for helping him further his career and announcing the amazing promotion he had just received. That was incredibly special. Desiree: Why do you think it is important to continue learning as an industry professional through the classes provided by AAGO? LIA: Knowledge is power. The more you know the more you grow. So many great quotes out there but the most impactful one to me is “an investment in knowledge always pays the best interest”. The classes provided at AAGO intertwine people from all different walks of our industry. You get a double dose of knowledge when you attend these classes because you not only get the expertise of the instructor, but you gain the knowledge shared by your peers within our industry. Where else can you get all that? This knowledge is priceless. Desiree: What are you looking forward to next? LIA: I am an eternal student myself; I equate knowledge to a sponge, there is always more if you are just willing to keep squeezing. I look forward to learning from my next group of students as much as I can. I plan to take in each experience because every day is an opportunity to learn something new from those around us. Embrace it.

APRIL/MAY/JUNE 2020

AAGO education

2020 Class Descriptions SALES/LEASING/MARKETING TRACKS

Time: 9:00 am-12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructors: Desiree Starr, Senior Vice President of Training & Development, AAGO & Carina Pfeifer, Market Director, 407apartments

SELLING THE EXPERIENCE Are you a Leasing Professional looking to up your sales game?

SUPPLIER SEMINAR: “HOW TO BUILD RELATIONSHIPS” Join our Associate Vice President, Alex Mauro Ross, Info Tycoon and Justin Frost, Affinity Waste Solutions for a morning of networking and breakfast with your peers!

The Sales/Leasing and Marketing tracks are designed to give you the skills you need to communicate the benefits of your product and service and to respond to a potential customer’s buying signals. Virtually everything within the world can be marketed and these skills are useful in both apartment marketing and marketing by the supplier to the apartment communities.

Do you want to move beyond “how soon are you looking” aspect of your sales presentation? Course topics include: • Storytelling • Creating a memorable experience for each prospect • How to incorporate the “personal touch” to your presentation • Learning to identify your prospects hot buttons • Greetings, Demonstrations and Closings • Effective Follow-up Time: 9:00 am-12:00 pm Cost: $89 Member $109 Non Member FREE for APASS! CEC: 3 Audience: Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Angel Oyola, Regional Manager, Apartment Lease Up Experts “ARE YOU THE ONE?” Marketing Solutions Finding your ideal marketing mix can be as challenging as finding your perfect love match! Join Desiree Starr as she helps you understand the most effective ways to market and brand your community. In this session, you will learn: • Marketing tools and advertising options • Tips on how to build a successful social media strategy • Creating strategic marketing alliances within your neighborhood • Various types of promotion for the apartment industry • Much, much more!

The Key www.aago.org

Justin will be sharing tips on supplier success! Topics include: • How to make a connection • When to make the connection • Why relationship building is the key to sales Time: 9: 00 am -11:00 am Cost: $25 Member $50 Non Member CEC: 2 Audience: Suppliers

Includes Breakfast

CERTIFICATION PROGRAMS

The Apartment Association of Greater Orlando is proud to offer several nationally recognized certification programs to its members. These programs are taught by certified instructors and testing is done on site. CERTIFIED POOL OPERATOR, CPO Through the National Swimming Pool Foundation, AAGO is an approved provider of the CPO certification. This is a 2-day course which includes the certification exam. Time: 8:00 am- 5:00 pm each day Cost: $299 Member $399 Non Member $279 for APASS CEC: 12 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply

AAGO education EPA REFRIGERANT HANDLING CERTIFICATION The Federal Clean Air Act, Section 608, requires that persons who service air conditioning and refrigeration systems containing certain refrigerants be certified under an approved Federal Environmental Protection Agency (EPA) approved course. Through the ESCO Institute, AAGO is able to offer this Universal Certification. Time: 8:30 am- 5:00 pm Cost: $149 Member $199 Non Member $135 APASS CEC: 6 Audience: Maintenance, Suppliers Your Instructor: Vann Flippen, Corporate Trainer, Chadwell Supply NATIONAL APARTMENT ASSOCIATION DESIGNATION PROGRAMS The multi-family housing industry is growing. Competition is fierce and multi-family housing professionals face more challenges than ever before. You can’t afford to overlook the benefits of an industry designation. Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professionals. Each course and program has been carefully crafted and tailored to meet the ever-changing needs of today’s multi-family housing professional.

Enhance your professional growth in the apartment industry by earning your Certificate for Apartment Maintenance Technicians (CAMT) a program that can take your career to the next level. CAMT training helps you to preserve the value of your apartment community and increase resident retention. CAMT is the only Apartment Maintenance program to be nationally accredited by the American National Standards Institute (ANSI). Non-Technical Online Courses: • Inside the Apartment Business and People, Projects and Profits Technical Courses: • Interior and Exterior Maintenance and Repair • Electrical Maintenance and Repair • Plumbing Maintenance and Repair • HVAC Maintenance and Repair • Appliance Maintenance and Repair Time: 9:00 am- 5:00 pm for each module Cost: $950 Member CEC: 6

$850 APASS

Prequisite: you must have one year of apartment or rental housing maintenance experience before being eligible to receive the certificate; successfully completed the seven courses and online content listed below (which total 90 ½ hours); and meet

all examination requirements within 24 months of declaring your candidacy for CAMT.

Enhance your professional growth in the apartment industry by becoming a Certified Apartment Manager (CAM) and take your career to the next level. CAM training helps you manage your apartment community and your team more effectively. The National Apartment Association Education Institute (NAAEI) offers this nationally recognized designation to apartment industry professionals who want to advance their career in apartment management. CAM training covers: • Management of Residential Issues • Legal Responsibilities • Human Resource Management • Fair Housing • Marketing • Property Maintenance for Managers • Risk Management • Financial Management • Research Time: 9:00 am- 5:00 pm for each module Cost: $975 Member CEC: 6

$875 APASS

Prequisite: you must have worked in the apartment industry for at least 12 months; successfully completed the nine courses listed below (which total 55 ½ hours)and meet all examination requirements within 12 months of declaring your candidacy for CAM.

Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry. The Certified Apartment Supplier (CAS) course includes: Required Coursework: • Management of Residential Issues • Risk Management • Financial Management • Fair Housing

APRIL/MAY/JUNE 2020

AAGO education Time: 9:00 am- 5:00 pm for each module Cost: $5995 Member CEC: 6

$499 APASS

CAS Prerequisites: You must have: completed the Supplier Success course; worked in the apartment industry for at least 12 months in a supplier role; successfully complete the four required courses (which total 26 hours); and meet all examination requirements within 24 months of declaring candidacy for CAS.

MANAGEMENT/LEADERSHIP LEARNING TRACKS:

The Management/Leadership tracks are designed to give you the skills you need to tackle the challenges that leaders face every day. FAIR HOUSING AIN’T FAIR HUD, DOJ, the courts, and the advocacy community continue to be very busy finding new and creative avenues to fair housing litigation, rendering decisions and issuing new guidance and regulations making the multifamily industry confusing and hazardous for those not constantly monitoring the latest in fair housing compliance topics You’ll learn how the latest and greatest in • Resident Background Screening • Managing Occupancy Standards to avoid Familial Status and National Origin discrimination complaints • Working with Non-English speaking customers • Responding to Assistive Animal requests and examine the latest developments in the interpretation of Disparate Impact Time: 9: 00 am -4:00 pm Cost: $99 Member $109 Non Member $89 APASS CEC: 6 Audience: Maintenance, Leasing, Management, Corporate Personnel, Suppliers Your Instructor: Doug Chasick, EXCEL In today’s environment, it is important for you to know how to navigate in the world of technology! Maximize your organization’s profitability and employee performance by attending this information-packed course. Learn to conquer your fear of the spreadsheet. You will learn how to build and maintain spreadsheets for budgeting, databases, and more. Time: 9: 00 am -12:00 pm Cost: $89 Member $99 Non Member $79 APASS CEC: 3 Audience: Leasing, Maintenance, Management, Corporate Personnel, Suppliers Your Instructors: Meredith Torres & Julie Timilty, Greystar

The Key www.aago.org

COACHING FOR PEAK PERFORMANCE Learn how to coach your teams for peak performance! What are ways to motivate and reward your team? Learn the skills necessary to become a more effective supervisor. In this seminar, you will learn: • What are the best ways to celebrate success • Clearly differentiate and seek higher-level coaching opportunities that provide significant payoff to the individual, team, and organization • Apply advanced skills to conduct more compelling, collaborative, and rewarding coaching discussions • Seek and offer feedback that people can accept and act on to ensure achievement of business goals • Monitor and measure the continuous improvement of coaching skills in themselves and those they coach. • Build and sustain a coaching culture within the team Time: 9:00 am- 12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President of Training & Development, AAGO BUILDING YOUR DREAM TEAM What do you think of when someone says dream team? The 1992 Olympic Basketball Team? New England Patriots? New York Yankees? Like any winning sports coach, your goal as a leader is to create a team based organization focused on achieving its goals! In this session, you will learn: • What defines a “dream team” • What are the seven essential elements of a dream team • How to avoid the pitfalls of building your team • and so much more! Time: 9:00 am- 12:00 pm Cost: $79 Member $99 Non Member FREE for APASS! CEC: 3 Audience: Management, Corporate Personnel, Suppliers Your Instructor: Desiree Starr, Senior Vice President of Training & Development, AAGO

AAGO education

Professional Development in the Face of Social Distancing Professional Development in the Face of Social Distancing

Desiree Starr, Senior Vice President of Training and Development Desiree Starr, Senior Vice President Of Training And Development As you are likely already aware, due to the coronavirus pandemic many of our classes, programs, and events had to be postponed or cancelled. Just because you cannot leave your house or interact physically with people doesn’t mean your thirst for knowledge diminished. So, we are pleased to announce that AAGO & BAAA have you covered. As we all continue to adjust to this new “virtual” reality, we are pleased to announce that we have partnered with the Bay Area Apartment Association (BAAA) to bring a plethora of online learning to you! All webinars will be FREE to our members (through the end of April) and we urge and encourage you to register for as many as you would like. We fully support, understand and continue to practice social distancing to ensure everyone’s health and safety. However, this doesn’t mean you should have to miss out on the socialization and knowledge that you gain from participating in our educational programming! • • • •

• • • • •

• • •

Keeping Your Teams Motivated During Tough Times-Thursday, April 2, 2020- 10:00 AM-11:15 AM o Registration: https://zoom.us/webinar/register/WN_Q-9x9FJATY20KKrauYJxdQ Ten HOT Leasing Tips - Tuesday, April 7, 2020- 10:00 AM- 11:00 AM o Registration: https://www.aago.org/events/10hotleasingtechniques Teleworking: It Doesn't Have to be this Hard- Thursday, April 9, 2020- 10:00 AM-11:15 AM o Registration: https://zoom.us/webinar/register/WN_Q-9x9FJATY20KKrauYJxdQ How to Make Lemonade from Lemons in a Virtual Leasing Environment-Friday, April 10, 202010:00 AM-11:15 AM o Registration: https://www.aago.org/events/howtomakelemonade Current Issues in Fair Housing - Tuesday, April 14, 2020- 10:00 AM- 11:15 AM o Registration: https://www.aago.org/events/fairhousingwebinar2020 Building a Sense of Community Remotely-Thursday, April 16, 2020- 10:00 AM-11:15 AM o Registration: https://zoom.us/webinar/register/WN_U0XjfdMzSVO4fHwtc3RhFg Coaching for Peak Performance - Friday, April 17, 2020- 10:00 AM-11:15 AM o Registration: https://www.aago.org/events/coaching-for-peak-performance-webinar How to Lease & Market When the World is on Fire - Tuesday April 21, 2020 - 9:00 AM- 10:30 AM o Registration: https://www.aago.org/events/howtomarketwhenworldonfire Diversity and Inclusion: What Does that Mean to Me? Wednesday, April 22, 2020- 10:00 AM-11:15 AM o Registration: https://www.aago.org/events/dandiwebinar How to Close the Lease in Uncertain Times Thursday, April 23, 2020- 10:00 AM-11:15 AM o Registration: https://zoom.us/webinar/register/WN_sPo9e8XkQvSgO3E0P6fxbA Hiring Best Practices - Wednesday, April 29, 2020 - 10:00 AM-11:15 AM o Registration: https://www.aago.org/events/webinarhiringbestpractices COVID-19 and Fair Housing-Thursday, April 30, 2020- 10:00 AM-11:15 AM o Registration: https://zoom.us/webinar/register/WN_8U6xiL8WSjuHuWb-M5mNfg

If you have any questions or have an idea for a webinar topic, please feel free to contact me by email! APRIL/MAY/JUNE 2020

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AAGO education

STUDE STUD NT E NTT STUD STUDE E STU DENT STUD ENT ST UD EN SPOTLI SPOTLI HT GH HT SPOTLIG SPO TL IG H T SPOTL SPOTL IG T SPO TL AFRIKA AFRIKA HENDLEY HENDLEY AFRIKA HENDLEY AFRIKA HENDLEY MANAGER, AASSIST S S I SASSISTANT A TS AANT S NITS T M AANNTMANAGER, AM G EAR N,A G ER , RESIDENT CCOLUMBIA O L UCOLUMBIA M CO B ILAU M R EBSI IARESIDENT DREENSTIIAL IDAELNT IAL IAL

Howold old were you when you How How were oldwere you were when youwhen you whenyou you How old you started in the industry and started started in theinin industry theindustry industry and and and started the whatwhat was some advice you you what was what some wassome advice someadvice advice you you was received? received? received? received?

We able toto write and Wewere were able were write able to ourgoals write goals our down goals and down WeWe were able to our write our down goals down and and vision how we were to make visionvision how vision we how were we going were to going make to them make how wegoing were going to them make themthem reality. During the course I developed a 5a 5 a 5 a 5 reality. During reality. the During course I course developed I developed reality. During the the course I developed year toto owning my own yearplan plan year owning plan to my owning own my management own management year plan to owning mymanagement own management

company! Future Leaders allowed me to to company! Future Leaders allowed me to company! company! Future Leaders Future Leaders allowed allowed me me to I started in the industry I was 22 years old. meet mentors, and network with people I Istarted ininthe I was 22 years old. mentors, andand network people I started in started the industry theindustry industry I was 22 I years was 22 old. years old. meet meet mentors, meet mentors, and network network withwith people with people I was lucky to have the best leasing who will impact my career in a positive I was lucky to have the best leasing who will impact my career in a positive I was lucky I was to lucky have the to have best the leasing best leasing who willwho impact willmy impact career myincareer a positive in a positive manager Jasmine Walker. She taught me way. Another goal I goal had was towas be to be manager Jasmine Walker. She taught meme Another I was had manager manager Jasmine Jasmine Walker. Walker. She taught She me taught way. way. Another way. Another goal I had goal I had to be was to be that everyday I should strive strive to be atobetter promoted to Assistant Manager. I am that everyday I should be a better promoted to Assistant Manager. that everyday that everyday I should Istrive should tostrive be a better to be a better promoted promoted to Assistant to Assistant Manager. Manager. I amI amI am versionversion of myself. If I gotIfone lease on proud proud to say to that asthat of December, 2019, I2019, I of myself. I got one lease on say as of December, version of version myself. of If myself. I got one If I lease got one onlease on proud toproud say that to say as of that December, as of December, 2019, I 2019, I Monday, then Tuesday the goal was 2.was I 2. I reached that goal. Igoal. am super thankful for Monday, then the goal reached that I am super thankful Monday, Monday, then Tuesday thenTuesday Tuesday the goal the was goal 2. I was 2. I reached reached that goal. that I am goal. super I am thankful super thankful for for for still live by that single principal she taught AAGO! still live by that single principal she taught AAGO! still live still by that live single by thatprincipal single principal she taught she taught AAGO! AAGO! me back 2014. mein back in 2014. me backme in 2014. back in 2014. Do you have any programs

Do you have any programs Do you Do have youany have programs any programs you would like/plan to you would like/plan to you would you would like/plan like/plan to to attend? attend? attend? attend? I am looking forward to taking my CAM! I am looking forward to taking my CAM!

HaveHave you completed any any you completed Have you Have completed you completed any any professional designations or professional designations or professional professional designations designations or or I am forward looking forward to takingtomy taking CAM! my CAM! development programs? How How do do I am looking development programs? development development programs? programs? How do How do What's next next for Afrika What's for Afrika thesethese assistassist you in your career? you in your career? What's What's next for next Afrika for Afrika Hendley? these assist these assist you in you yourincareer? your career? Hendley? Hendley? Hendley? The next my in professional careercareer is I l o ve I Alo Ave G OAand sses t the Thestep nextinstep my professional is A G Othe a ndcla the clatha sses tha t the asso c iasso at i ocni at o ffers. I ha v e ha d the The next The step next in my step professional in my professional career iscareer is to continue to learn and grow in all aspects i GO othe n offers. I ha v e sha dthat the th e I l ple oveasAAGO Iu rlove and AA and clas the s es clas that es the to continue to learn and grow in all aspects e as o f rt e akof i ngtam ulti ple cla sses le ng m.ulti ple cla sses a ipat assoc i onubu off i attio ers n. aki of Illhave f ti ers had Ifahave the had th e oftothe apartment industry. I want astake continue to continue to learn to and learn grow and in grow alltake aspects in all aspects wssoc ith A A GO m y m e v ori te of the apartment industry. I to want to as wpleasur ith AtA GO but mltiple y a llmu ti m es fa vclas ori tsee s p l easur e of aking e of mu taking clas ltiple es clas s cwlas o usldwould ha v e to be F uture many as possible through AAGO. I of the classes apartment of the apartment industry. industry. I want to I want take as to take as hatime v e to be Frite uture w iLt e had AAG wi t O h but AAGO my but all my all f avo time f avor i te many classes as possible through AAGO. I eLr e s!adTehriss! co urse ta ug httam eht tom e to Thi sld course ug c lass would c lass have w ou to have be F uture to be F u ture want to use the knowledge I've gained and manywant classes many as classes possible as possible through through AAGO. IAAGO. I t h i n k tohui n t si de o f de theofbothe x a nd to use the knowledge I've gained and ks! outsi bo xto a nd Leader Lneader Twhi co urs e taught cou rs e itaught me to f o c u s fos! hoesnre IThis see m yself n thei n me networks that I've made to start my own o cu s where I see m yself the want to want use the knowledge I've to use the knowledge I've gained and gained and networks that I've made to start my own t hi sink de outs f the id e bo oi ndustry f xthe andbo x and p r onk p ep r out trytohi naog em ent pma e rty m a na gIem entmys f o c us on foc wher us e nIwhere s ee mys self ee ini ndustry the elf in t h e management company. The is w i ton hi the next networks networks that I'vecompany. that made I've tofuture made start my tovery start own my own management The future is very wi thi n the next pr oper tpr y management ope ind us try ind u s try 5 rty yeamanagement rs. bright for me!! 5 yea rs. management management company. company. The future Theisfuture very is very bright for me!! wi t hin the w ithin next the next 5 years.5 years. bright for bright me!! for me!!

The Key www.aago.org

AAGO education

Congratulations Certified Apartment Maintenance Technician

Ruben Bosques, CAMT Victor Cancel, CAMT Peter Giglotti, CAMT Meverick JnPhilip, CAMT Alejandro Madera, CAMT Samuel Smith, CAMT Adam Spain, CAMT

Certified Apartment Portfolio Supervisor

Jessica George, CAPS Carly King, CAPS Margaret Landry, CAPS Denise McCormick, CAPS Carla Miller, CAPS Jake Zachariah, CAPS

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Manager

Timothy Chambers, CAM Verryck Cornelius, CAM Vieri Cornelius, CAM Shandra Jones, CAM Simona Torres, CAM

Certified Apartment Supplier

Johnny Hill, CAS

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Jeffrey Bey at Jeffrey@aago.org.

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APRIL/MAY/JUNE 2020

AAGO events

EVENTS CALENDAR

Eve nts Cale n dar 2nd quarter 2020 EVENTS CALENDAR CALENDAR

FROM SIGNATURE EVENTS TO SOCIALS, MIXERS, AND DINNER MEETINGS, AAGO DELIVERS SOME OF THE BEST OPPORTUNITIES FOR TO THE CENTRAL FLORIDA MULTIFAMILY FROM SIGNATURE EVENTS SOCIALS, MIXERS, AND DINNER MEETINGS, FROM SIGNATURE EVENTS TO SOCIALS, MIXERS, AND AAGO FROM SIGNATURE TO SOCIALS, MIXERS, AND INDUSTRY TO LEARN, ENGAGE, CONNECT AND GROW DELIVERS OF THE BEST OPPORTUNITIES FOR THEOF CENTRAL FLORIDA DINNER MEETINGS, DELIVERS SOME SOME OF THEBEST BEST DINNER SOME AAGO DELIVERS THE THEIR BUSINESS.

OPPORTUNITIES FOR CENTRAL FLORIDA MULTIFAMILY OPPORTUNITIES THEENGAGE, CENTRAL FLORIDA MULTIFAMILY MULTIFAMILY INDUSTRY TO LEARN, CONNECT AND GROW THEIR BUSINESS. INDUSTRY TO LEARN, ENGAGE, INDUSTRY ENGAGE, CONNECT CONNECT AND ANDGROW GROW THEIR BUSINESS. BUSINESS. 21 APRIL april Trade Show Trade Show 21 21 APRIL

21 APRIL

RUNNING TIPS FROM DYLAN HALL RUNNING TIPS TIPS RUNNING FROM DYLAN FROM DYLAN HALL HALL Update: We are following the advice of health officials and will makes changes, including postponing, moving to a virtual format, or cancelling in person events as necessary to protect the health of our members and attendees! Stay tuned to www. AAGO.org/news/COVID19RES for the up to date information and resources.

New Date: Show Trade Show MAY 20 Trade

September 22, State of the Market MAY Dinner Meeting MAY

2020

may

State Stateof ofthe theMarket Market AAGO Foundation Dinner Meeting Dinner Meeting

Rock N' Bowl Foundation 28 AAGO AAGO Foundation AAGO Foundation 28

28 Rock Rock Nâ€™Bowl N' N'Bowl Bowl JUNE 24 Rock Business Exchange 24 JUNE 24 JUNE june Business BusinessExchange Exchange

Business SOON........ Exchange 24 COMING COMING SOON........

COMING SOON........ July Job Shadow Day July Job Shadow DayOfficers Luncheon August Owners and July Job Shadow Day August Owners and Officers Luncheon September Night July. . . . . .Owners .Casino . Job and Shadow Day August Officers Luncheon September Casino Night August. . . .Casino .Mid . Owners Officers Luncheon October Florida Housing Summit September Night and October Mid Florida Housing Summit September . . . Casino Night October Florida November Mid Thanks forHousing Giving Summit Luncheon November Thanks forFlorida Giving Housing LuncheonSummit October . . . . . Mid November Thanks for Giving Luncheon December Golden Golden Key Awards December Key Awards November . . . Thanks for Giving Luncheon December Golden Key Awards December . . . Golden Key Awards

Coming soon.......

WWW.AAGO.ORG/EVENTS/ WWW.AAGO.ORG/EVENTS/ WWW.AAGO.ORG/EVENTS/ 22

The Key www.aago.org

AAGO events

APRIL/MAY/JUNE 2020

AAGO events APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:

GOLDEN KEY AWARDS N O M I N AT I O N P R O C E S S To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination. There is no limit to the number of entries in a category. All members of AAGO are eligible to enter. Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)

Individual Achievement Awards Maintenance Supervisor of the Year

Community of the Year

Property Manager of the Year

Best Lease-Up Community of the Year

Assistant Manager of the Year Leasing Manager of the Year

Service Team of the Year

Service Tech of the Year

Affordable Community of the Year

Porter/Groundskeeper/Housekeeper of the Year

Luxury Community of the Year

Management Company Rookie of the Year Leasing Consultant of the Year Regional Supervisor of the Year Corporate Support Person of the Year (Management) Corporate Support Person of the Year (Supplier)

Team/Property Awards

Renovated Community of the Year Student Housing Community of the Year Best Curb Appeal Best Social Media Campaign of the Year Interior Design: Clubhouse, Model, Leasing Office

Account Executive of the Year (Supplier)

Best Marketing Campaign

Supplier Company Rookie of the Year

Supplier Company of the Year

The Key www.aago.org

AAGO events

Account Executive of the Year — Ashlee Partin Affordable Community of the Year-Medium — City View Apartments Affordable Community of the Year-Small — Huntington Reserve Assistant Manager of the Year-Large — Khalila Bradley Assistant Manager of the Year-Medium — Kimberly Polito Assistant Manager of the Year-Small — Errick Rees Best Curb Appeal-Large — Sanctuary at Eagle Creek Best Curb Appeal-Medium — The Vineyards at Hammock Ridge Best Curb Appeal-Small — Urbana Best Marketing Campaign — CODA Best Social Media Campaign — The Place on Millenia Boulevard Community of the Year-Large — Twelve Oaks at Windermere Community of the Year-Medium — City View Apartments Community of the Year-Small — The Oaks at Southlake Commons Corporate Support Management Company — Beth Buckman Corporate Support Supplier Company — Laura Giraldo Interior Design-Large — The Arbors at Maitland Summit Interior Design-Medium — Aqua at Millenia Interior Design-Small — Urbana Jason D. Keene Award — Lori Agudo Lease-up of the Year-Medium — The Blake Lease-up of the Year-Small — The Princeton at College Park Leasing Consultant of the Year-Large — Addrienne Baez Leasing Consultant of the Year-Medium — Felicia Young Leasing Consultant of the Year-Small — Carlos Hernandez Leasing Manager of the Year-Large — Tom O’Neill Leasing Manager of the Year-Medium — Yaritza Suarez Luxury Community of the Year-Large — Sanctuary at Eagle Creek

Luxury Community of the Year-Medium — Emerson Apartment Enclave at Celebration Luxury Community of the Year-Small — Urbana Maintenance Supervisor of the Year-Large — Jorge Alvarado Maintenance Supervisor of the Year-Medium — Juan Candelario Maintenance Supervisor of the Year-Small — Jose Arguinzoni Management Company Executive of the Year — Bonnie Smetzer Multi-Family Energy & Water Efficiency Excellence — Sawgrass Porter/Groundskeeper/Housekeeper-Large — Eugenia Berrios and Angela Soto Porter/Groundskeeper/Housekeeper-Medium — Regla Peral Porter/Groundskeeper/Housekeeper-Small — Cristina Conde Property Manager of the Year-Large — Brianna Kayvan Property Manager of the Year-Medium — Marvin Brown Property Manager of the Year-Small — Hollie Duran Regional Supervisor of the Year — Doris Granger Renovated Community of the Year-Large — The Arbors at Maitland Summit Renovated Community of the Year-Medium — The Place on Millenia Boulevard Renovated Community of the Year-Small — Belleza Sasha Samsudean Innovation Award — Maurice Williams Service Team-Large — Park Central Service Team-Medium — Heron Lake Service Team-Small — The Princeton at College Park Service Technician of the Year-Large — Eric Rios-Perez Service Technician of the Year-Medium — Edgardo Fernandez Service Technician of the Year-Small — Derrius Wood Supplier Company of the Year — 407apartments

Thank you everyone for making our 12th Annual Golden Key Awards a huge success!

April/May/June APRIL/MAY/JUNE 2020

AAGO events

And So It Was...

Golden key awards

26 26

The The Key Key www.aago.org www.aago.org

AAGO events

APRIL/MAY/JUNE 2020

AAGO events And So It Was...

The Key www.aago.org

golden key awards

(continued)

AAGO events

And So It Was...

Installation & Appreciation Dinner

APRIL/MAY/JUNE 2020

AAGO events And So It Was...

The Key www.aago.org

installation & appreciation Dinner

(continued)

AAGO events

SAVE THE DATE SAVE THE DATE SAVE THE DATE SAVE THE DATE

STATE OF STATE OF STATE OF STATE OF THE THE THE THE MARKET MARKET MARKET MARKET Due to Covid-19 this event has been canceled! Please check out DINNER Florida the MidMEETING DINNER Summit HousingMEETING DINNER MEETING DINNER MEETING tober! 20, 2020 in Oc WEDNESDAY, MAY

WEDNESDAY, MAY 20, 2020 6:00 PM8:30 PM WEDNESDAY, MAY MAY 20, 2020 WEDNESDAY, 20, 2020 6:00 PM- 8:30 PM 6:00 PM- 8:30 PM

6:00 PM- 8:30 PM

Hilton Altamonte Springs Northlake Boulevard Hilton 350 Altamonte Springs Altamonte Springs, FL 32701 Northlake Hilton 350 Altamonte Springs 350 Northlake Boulevard Boulevard Altamonte Springs, FL Altamonte Springs, FL 32701 32701 350 Northlake Boulevard

REGISTER ONLINE: Altamonte Springs, FL 32701 HTTPS://WWW.AAGO.ORG/EVENTS/SOTM2020 REGISTER ONLINE: REGISTER 350 Northlake ONLINE: Boulevard HTTPS://WWW.AAGO.ORG/EVENTS/SOTM2020 Altamonte Springs, FL 32701 HTTPS://WWW.AAGO.ORG/EVENTS/SOTM2020

Hilton Altamonte Springs

APRIL/MAY/JUNE 2020

AAGO Foundation

PRESID PRESIDEN ENTT P R E S I DE NT JOSEPH JOSEPH ROSENWASSER PROSENWASSER PRREESSIID DEENT NT

J O S E P H R O S E N WA S S E R

CHIEF CHIE F OPERA OPERATIN TING G OFFIC OFFICER, ER, CH I E F OP E R ATI NG OF ICENY R ME D PROPERTY MEADOW A DOW WOO WOOD PROPERTY CCOM OMFPANY PA M EADOW WOOD P ROP E RT Y COM PANY

JOSEPH JOSEPH ROSENWASSER ROSENWASSER

CH CHIE IEFF O OPPEERRAT A TIING NG O OFFFFIICCEERR,, M MEEAD ADO OW WW WO OO OD D PPRRO OPPEERRTTYY CCO OM MPPAN ANYY

On my way to the AAGO office I was speaking to my mom as I typi cally do on long car rides. I remember the conversation very clearly, as I made my way to my first Friends of The Foundation committee meeting. As my mom On my way to the AAGO office I was speaking to my mom as I typically do on long car rides. I remember and I talked, she said, “I know you’ll come out of this meeting wanting to get more involved with AAGO.” I the conversation very office clearly, I made my way to my first Friends The Foundation meeting. On my way to the AAGO I wasas speaking to my mom as I typi cally do onof long car rides. I remembercommittee the remember brushing off her comment saying, “I just want to see w hatthis theymeeting are doing.”wanting I can’t recall how I found out As my mom and I talked, she said, “I know you’ll come out of to get more involved conversation very clearly, as I made my way to my first Friends of The Foundation committee meeting. As my mom aboutAAGO. the meeting or why I felt compelled tooff attend, but my mom saying, “I was right. 5 years later, pastthey January, I was with ” Ishe remember brushing comment just want see this what and I talked, said, “I know you’ll come out ofher this meeting wanting to get moreto involved with AAGO.” I are doing.” I can’t installed as the President of the AAGO Foundation. recall how I found out about the meeting or why I felt compelled to attend, but my mom was right. 5 remember brushing off her comment saying, “I just want to see w

hat they are doing.” I can’t recall how I found out

years later, this past January, I was to installed Presidentwas of right. the AAGO Foundation. about the meeting or why I felt compelled attend, butas mythe mom 5 years later, this past January, I was I hold my position and the organization I get to serve with gr installed as the President of the AAGO Foundation.

eat pride. The AAGO Foundation is the association’s

arm” so to speak andorganization continues to make tremendou s impacts the central community. I“philanthropic hold my position and the I get to serve with great pride.onThe AAGOFlorida Foundation is the Through charity and collaboration with Valen ciato College’s Residential Property Management association’s “philanthropic arm” speak and make tremendous impacts on the central I holdour mylocal position andpartners the organization Iso get to to serve with gr continues eat pride. The AAGO Foundation is the association’s Florida community. local tocharity partners with Valencia College’s Program (RPM), our efforts a hand to members of the commun and collaboration ity and work tocentral bolster industry workforce Residential “philanthropic arm” soThrough tolend speak andour continues make tremendou s impacts on the Florida community. Property Program (RPM), our efforts to members of theManagement community and work ThroughManagement our local charity partners and collaboration with Valen lend a hand cia College’s Residential Property development. Program industry (RPM), our efforts lend a hand to members of the commun ity and work to bolster industry workforce to bolster workforce development. development. During my time as President, the Foundation plans to focus on t

hree major goals. First, we will work to maximize

During my time assoPresident, thetoFoundation plans to focus on three majortogoals. we will work to our fundraising efforts that we are able make significant financial contributions each ofFirst, our charity maximize our sotime that we are to make significant financial contributions During my timefundraising as Foundation plans tofor focus t major goals. First, weall will work to maximize partners. Secondly, wePresident, have set the aefforts volunteer goal theon yable earhree of 250 hours (total for volunteers combined)to each of charity partners. Secondly, have setto ast volunteerrengthen time contributions goal for the year of hours our fundraising efforts so that we are ablewe to significant financial to each our250 charity andour we will endeavor to exceed that. Lastly, wemake will work our relationship withofthe Friends of the (total for partners. Secondly, we have setand a volunteer timeendeavor goal for the yto exceed earthat. of 250Lastly, hours (total for all volunteers combined) all volunteers combined) we will we will work to strengthen our Foundation committee, as well as with Valencia’s RPM Program to ensure that both the association and the industry and we will endeavor to Friends exceed that. Lastly, we will work to stcommittee, rengthen our relationship with the Friends of theProgram to relationship with the of the Foundation as well as with Valencia’s RPM have a healthy pool of individuals who are focused on volunteer ism and the well-being of the community. Foundation committee, well as with Valencia’s RPM Program to ensurepool that both the associationwho and the industry ensure that both the as association and the industry have a healthy of individuals are focused on have a healthyand pool the of individuals who are focused on volunteer ism and the well-being of the community. volunteerism well-being of the community. We highly encourage everyone to participate in Foundation effor ts in whatever capacity that best serves them. Whether thatencourage be in the form of a monetary or in volun your we are looking for best new serves We highly encourage everyone to participate in Foundation effor in whatever capacity thatalways best serves them. We highly everyone tocontribution participate Foundationtsteering efforts in time whatever capacity that ways, or in this case, new faces, that seek to further common g oals. We urge you to please help spread the word Whether that be that in the be formin of the a monetary or voluncontribution teering time we are always new them. Whether form contribution of a monetary oryour volunteering yourlooking timeforwe are ofalways our good work with your colleagues or on social media and be pr oud of what we are doing to represent our industry. ways, for or innew this case, new faces, seek to further urge you to please help spread the urge word ofyou to looking ways, or inthat this case, newcommon faces,g that seekoals. to We further common goals. We I know am. Check out your upcoming opportunities tomedia participate, and 2020we Charity Partners at ourI good with or on and be pr your colleagues oudour of what doing to represent our industry. please helpwork spread thecolleagues word of oursocial good work with orareon social media and be proud www.AAGOFoundation.org! I know I am. Check out upcoming opportunities to participate, and our 2020 Charity Partners at of what we are doing to represent our industry. I know I am. Check out upcoming opportunities to www.AAGOFoundation.org! participate, and our 2020 Charity Partners at www.AAGOFoundation.org!

The Key www.aago.org

AAGO Foundation

Join other Join other industry industry leaders leaders

in making a in making a difference

difference

K C RO

&Â

BOW

Date: May 28th, 2020 Where: AMF Altamonte Lanes 280 Douglas Ave, Altamonte Springs, FL 32714 Time: 6pm- 8pm

APRIL/MAY/JUNE 2020

AAGO foundation

The Key www.aago.org

AAGO advocacy A LOOK AT CENTRAL FLORIDA'S MULTIFAMILY MARKET TRENDS, INDUSTRY RELATED POLICY DECISIONS & THE GROWING IMPORTANCE OF ADVOCACY BY: TRINITY KUTSCHINSKI

APRIL/MAY/JUNE 2020

AAGO advocacy

THE THE THE THE ROLE THE ROLE ROLE ROLE ROLE AND AND AND AND IMPACT AND IMPACT IMPACT IMPACT IMPACT IN IN SHAPING ININSHAPING IN SHAPING SHAPING SHAPING HOUSING-RELATED HOUSING-RELATED HOUSING-RELATED HOUSING-RELATED HOUSING-RELATED POLICY POLICY POLICY POLICY POLICY DECISIONS DECISIONS DECISIONS DECISIONS DECISIONS

The Key www.aago.org

AAGO advocacy

BY: LEE STEINHAUER

APRIL/MAY/JUNE 2020

AAGO legal LEGAL NEWS by KEVIN KNIGHT

THREE RECENT VERDICTS THAT EMPHASIZE THAT LANDLORDS SHOULD LOOK BEFORE THEIR TENANTS LEAP Everyone is familiar with that old saw that “you should look before you leap.” Given the proliferation of slip and falls and trip and falls in landlord tenant type scenarios, it has to be modified. Landlords need to look before their TENANTS leap! This article offers a few examples….. Franklin v Stursberg, Indian River County Case No: 18-CA-735 (Judge Janet Croom 7/10/19):

Buchanon v J&A Equities, Hartford County CT Case No: 16-6073076 (8/14/19):

FACTS: Franklin sued 4 people who owned the home that Franklin rented. Franklin had tripped over a raised sidewalk and sustained a wrist fracture and a hip fracture and had to have surgery. Franklin claimed that the owners were negligent in allowing the raised sidewalk to exist. In response, the owners asserted that Franklin was negligent for not paying attention where she (79 years old) was walking.

FACTS: Buchanon visited an apartment By: Kevin Knight building and tripped and fell over construction debris at the top of the stairs. Buchanon ended up falling 12 stairs, being unable to move and laying at the bottom of the stairs for 8 hours before he was discovered.

VERDICT: The jury found Franklin 50% at fault and the owners 50% at fault. The jury awarded $188,193 which would be “cut in half” based on Franklin’s negligence. Martinez v Sunrise Mills, Broward County Case No: 16-CA-21628 (Judge William Haury 3/24/19): FACTS: Martinez tripped and fell in a loading area and she asserted that the condition was dangerous because there was uneven, broken and cracked concrete. Sunrise Mills denied that the condition was dangerous. Mills further asserted that Martinez had failed to use appropriate caution walking in the area. VERDICT: The jury deliberated for about 4 hours and found that Martinez was 80% comparatively negligent and Sunrise Mills was 20% negligent. They awarded $169,804 in gross damages for past and future medical expenses. They didn’t award any loss of income or pain and suffering. After the jury ruled, the court entered an “additur” and awarded $33k for past loss of wages and $450,000 in past and future pain and suffering for a total of $652,804. This amount would be reduced by 80% for Martinez’s negligence.

The Key www.aago.org

As a result of the fall and the delay in finding him, Buchanon was rendered a quadriplegic due to the spinal injury he suffered. He sued the property owner, the property manager and the construction company asserting that each was negligent. Each of the defendants denied that they were negligent and claimed that Buchanon fell because he was intoxicated. Buchanon asserted that he had $710k of medical expenses. VERDICT: The parties settled for $1.2 million before the jury rendered a verdict. This sum was comprised of $500k from the property owner, $300k from the management company and $400k from the construction company. CONCLUSION: Our suggest that landlords should look before their tenants leap is an catch phrase which emphasizes that landlords must “troubleshoot” their apartment grounds for dangers to tenants and their guests. Failing to take adequate precautions or to warn about dangerous conditions can result in the types of recoveries and jury verdicts set forth in these three cases.

AAGO market trends

Connect With NAA Avoid The FOMA (Fear of Missing Apartmentalize) This Summer In Boston By Mike Holmes, Easlan Management Company 2020 National Apartment Association Chairman of the Board

Are you ready for Apartmentalize, the rental housing industry’s largest, most powerful annual event? You have every reason join your peers in Boston June 17-19 to: • Learn something new • Grow your professional network • Find new products and solutions • Move to the next level in your career Attend Apartmentalize and walk away with renewed energy, stronger connections and countless new ideas. Don’t just take our word for it— join us in June and see for yourself! Register today at www.naahq.org/apartmentalize

Coronavirus Response Plan

The outbreak and subsequent spread of coronavirus 2019 in China (COVID-19) represents a potential threat to the U.S. rental housing market. It is important to recognize that the National Apartment Association (NAA), its affiliates and individual members are not health care professionals, although we are often looked to as a source of information. A document is available at https://www.naahq.org/ sites/default/files/naa-documents/disaster/covid-19_ guidance_naa.pdf This document is meant to assist you in both monitoring the spread of the disease and answering any questions. This information is subject to change. If a member is involved in a COVID-19 case with a resident, please contact NAA at communications@naahq.org to apprise us so that we may provide further guidance as well as keep track of any developments in the rental housing industry.

Stay in the Know: Sign Up for NAA Newsletters

From operations insights to leading-edge marketing strategies NAA’s suite of weekly and monthly e-newsletters are designed to leave readers with the business intelligence needed to be more efficient, effective and profitable in their rental housing operations. To start receiving your free e-newsletters, email newsletters@naahq.org and request receipt of any or all of the following: • Industry Insider • Apartment Innovation• Apartment Advocate • CampusConnex • Marketing Buzz • Operations Insights • Apartment Business Update

Research on the Impacts of Rent Control

With rent regulation policies gaining traction across the U.S., NAA commissioned a study on the impacts of rent control.

The report was recently released and covers four markets: Chicago, Denver, Portland and Seattle. The research measures the impacts of rent caps on new supply, rent, income, maintenance spending, property values and property taxes. Look for more markets to be added as well as customizable research specific to your local market. Find out your city’s ranking and how it affects you at www.naahq.org/news-publications/modeling-impacts-rentcontrol

Plan to join us in Atlanta for the 2020 Government Affairs Round Table (GART). Held July 22-24, this event will continue to connect and educate government affairs professionals and volunteers while discussing pressing rental housing issues happening all over the country. The NAA Legal Symposium, concurrent with GART, is a must-attend event that offers attorneys an opportunity to earn CLE credits while addressing trends, threats and challenges in our industry. Register now at www.naahq.org/gart

Upcoming: NAA Mold Action Toolkit Webinar

NAA released an updated version of the NAA Mold Action Toolkit: A Best Practice for Owners & Managers. This document contains a compilation of resources from NAA, government agencies and private contributors. On March 24 at 3 p.m. ET, join NAA for a free webinar to discuss best practices and learn how mold is affecting our industry. Register now at https://naahq.zoom.us/webinar/ register/WN_a980bw0JS-CRNMId9KnA0Q Questions? Email Stephanie Anderson at sanderson@naahq.org.

New Resource: NAA Operations Resource Library

Launched in 2019, NAA has a new resource library that features expertbased information for operational best practices and white papers within the industry. Newly released resources include recordings of the Website Accessibility Compliance and California Consumer Privacy Act (CCPA) webinars. Visit www.naahq.org/operation-solutions/operations-library

Earn a Free Course With Visto

Valid through March 31, choose a free training course when you purchase a full NAAEI credential course on Visto! Visit https://store.gowithvisto.org/pages/random-acts-ofkindness-promo

APRIL/MAY/JUNE 2020

AAGO market trends

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As 567H!!!)H#I)!$'#)!"#$%&'(%)!**+,-#%-+() 56700!!)0#"-%#;)0-%I)!"#$%&'(%)!**+,-#%-+() ))))))))))))BG=)) =J>KBG)) B@) K) =<) ?) shown in Table 1, South East Apartment Association (SEFAA) covering Palm Beach, 56750!!)5-$*%)0+#*%)!"#$%&'(%)!**+,-#%-+() C$#(4)R+%#;) AG>JAG)) A>A<<)) <B)<GA) A) B) .N+%'S)R+%#;*)4+)(+%)-(,;24')0+(4+*)+$)5+$)8#;')R+M(:+&'*) Broward, Miami-Dade, and Monroe Counties has the highest number of units under 5678L5!!)8+2%:M'*%)5;+$-4#)!"#$%&'(%)!**+,-#%-+() F>J@?)) <=) F) !"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&(51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( construction at 21,896 units in 88 properties. 56780!!)8"#,')0+#*%)!"#$%&'(%)!**+,-#%-+() K>==G)) =B) F) !"#$%&'($)#*+,#-&.,/+)&0",-#)12#3",&45&'($)#*+,#&'--"23$#3",& !$4%+&6& 56790!!)9&'$#;4)0+#*%)!"#$%&'(%)!**+,-#%-+() =>ABF)) =J) B) .)/(-%*)/0)in1$+"'$%-'*) The 5-county area making up!"#$%&'(%)!**+,-#%-+() AAGO has 15,944 units under construction 57/0) 0+2(%-'*) 0+3'$'4) 567N05!!)N+$%:)0'(%$#;)5;+$-4#)!"#$%&'(%)!**+,-#%-+() =><@A)) A) ==) projects. This is followed by 10,347 units in 49 projects in the Bay Area Apartment 567895!!)8+2%:'#*%)5;+$-4#)!"#$%&'(%)!**+,-#%-+() <=>?@A)) ??)567H0OP!)H#I)0+2(%I)O2;%-7P+2*-(Q)!**+,-#%-+() B) ))))))))))))AK=)) B) A) Association (BAAA) Covering 567!!CD)!"#$%&'(%)!**+,-#%-+()+E)C$'#%'$)D$;#(4+) Tampa Bay area and the North Port–Sarasota– =F>@BB)) FG) F) 56700!!)0#"-%#;)0-%I)!"#$%&'(%)!**+,-#%-+() ))))))))))))BG=)) K) ?) 567H!!!)H#I)!$'#)!"#$%&'(%)!**+,-#%-+() =J>KBG)) B@) =<) Bradenton MSA. AG>JAG)) <GA) B) 56750!!)5-$*%)0+#*%)!"#$%&'(%)!**+,-#%-+() A>A<<)) <B)C$#(4)R+%#;) A) .N+%'S)R+%#;*)4+)(+%)-(,;24')0+(4+*)+$)5+$)8#;')R+M(:+&'*) <=) F) Apartment New Construction5678L5!!)8+2%:M'*%)5;+$-4#)!"#$%&'(%)!**+,-#%-+() Pipeline Summary of the AAGO Region F>J@?)) !"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&(51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( 56780!!)8"#,')0+#*%)!"#$%&'(%)!**+,-#%-+() K>==G)) =B) F) As of March 2020, we show 15,944 Apartments currently under construction in the =J) 56790!!)9&'$#;4)0+#*%)!"#$%&'(%)!**+,-#%-+() =>ABF)) B) !$4%+&6& 567N05!!)N+$%:)0'(%$#;)5;+$-4#)!"#$%&'(%)!**+,-#%-+() ==) 5 county AAGO region. As shown in Table 2 below, Orange County has the=><@A)) greatest A) 567H0OP!)H#I)0+2(%I)O2;%-7P+2*-(Q)!**+,-#%-+() A) number of units and properties under construction, and more than ))))))))))))AK=)) the other 4 B)K) !"#$%&'(%*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) 56700!!)0#"-%#;)0-%I)!"#$%&'(%)!**+,-#%-+() ))))))))))))BG=)) ?) &''CD&&6>EFGG&'H'<!:IJ!@&.0 & area, 10,387 counties combined. Of the 15,944 units that are under construction in the 5-county should be 9*%)0+&";'%-+() 7878& 7876& 7877& 7879& !"#$%& C$#(4)R+%#;) AG>JAG)) <GA) B) .N+%'S)R+%#;*)4+)(+%)-(,;24')0+(4+*)+$)5+$)8#;')R+M(:+&'*) @+,3")&B& )D$#(Q')) ))A><GF)) )))K>J=?) )) )) ))@><@K)) available to rent by the end of 2020, 4,938 by the end of 2021, 384 by 2022 and 235 by 2023. These numbers @+,3")& !"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&(51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( )D*,'+;#)) ))=>GG?)) ))))=>J=A)) ))K?B)) )) ))K>=G?)) 'A")/$4%+& do not count the large number of properties going through!$4%+&6 the& entitlement stage which will be addressed 'A")/$4%+& )8'&-(+;')) ))=>KBB)) ))))))))AB?)) )) ))<KF)) ))<><<G)) 7?& @#1/+,#& in a future Market Beat. 9?& )T+;2*-#)) )))))F<G)) ))))))))<FA)) )) )) )))))G?K)) 68?& 6#U') )))))BAK)) )) )) )) )))))BAK)) The developers that are building or planning to build in the AAGO area cover the gamut from local builder C$#(4)R+%#;) =J>K?G)) )))))B>@K?)) ))K?B)) ))<KF)) =F>@BB)) to national REITs. The top three developers in the 5-county area that have units Under Construction are 1) 1$+"'$%-'*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) !"#$%&'(%*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) &''CD&&6>EFGG&'H'<!:IJ!@&.0& 9*%)0+&";'%-+() 7878& 7876& 7877& 7879& !"#$%& American Campus (1,323 Units, 2) Epoch 9*%)0+&";'%-+() 7878& 7876& 7877& 7879& !"#$%& )D$#(Q')) <J) =J) )) )) KJ) @+,3")&B& )D$#(Q')) ))A><GF)) )))K>J=?) )) )) )) ))@><@K)) =K) Properties (978 Units) and 3) Wood Partners (656 Units). As shown in Chart 1 above, 85% @+,3")& of the 15,944 units )D*,'+;#)) @) K) =) :$);+#&<$#+& )D*,'+;#)) ))=>GG?)) ))))=>J=A)) ))K?B)) )) ))K>=G?)) 'A")/$4%+& )8'&-(+;')) F) <) )) =) ?) =>?&under construction, are market rate units. 7?& Of the 15,944 units 'A")/$4%+& )8'&-(+;')) ))=>KBB)) <)))))))))AB?)) =) )) )) ))<KF)) T+;2*-#) )) ))<><<G)) K) @#1/+,#& !"#$%&'(%*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) 9?& &''CD&&6>EFGG&'H'<!:IJ!@&.0& only 2,861 are garden type units. This low amount is due to )T+;2*-#)) )))))F<G)) ))))))))<FA)) )) )) )))))G?K)) 0:#$%)=) 6#U') K) )) )) )) K) 9*%)0+&";'%-+() 7878& 7876& 7877& 7879& !"#$%& 68?& )) =A) )) )) )))))BAK)) FG) @+,3")&B& the high)D$#(Q')) cost of land and )))K>J=?) the diminishing number of good infill 6#U')C$#(4)R+%#;) )))))BAK)) K@) ))A><GF)) )) )) ))@><@K)) =) =) @+,3")& C$#(4)R+%#;) =J>K?G)) )))))B>@K?)) ))K?B)) ))<KF)) =F>@BB)) )D*,'+;#)) ))=>GG?)) ))))=>J=A)) ))K?B)) )) ))K>=G?)) 'A")/$4%+& !"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&( sites. We expect the trend from Garden/Surfaced Park to 4 to 6 'A")/$4%+& )8'&-(+;')) ))=>KBB)) ))))))))AB?)) )) ))<KF)) ))<><<G)) 7?& 51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( 1$+"'$%-'*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) @#1/+,#& 9?& )T+;2*-#)) )))))F<G)) ))))))))<FA))will )) be )) the future )))))G?K)) norm. We also story with structured parking !$4%+&7& 7877& 7879& !"#$%& 68?& 9*%)0+&";'%-+() 7878& 7876& 6#U') )))))BAK)) )) )) )) )))))BAK)) <J) =J) )) )) KJ) expect C$#(4)R+%#;) multifamily=J>K?G)) permits to rise in ))<KF)) 2020=F>@BB)) and expect that new )D$#(Q')) )))))B>@K?)) ))K?B)) )D*,'+;#)) @) K) =) )) growth.=K) :$);+#&<$#+& 1$+"'$%-'*)/(4'$)0+(*%$2,%-+()HI)0+2(%I)!!CD) apartment starts will continue at higher levels to keep up with both employment growth and population 9*%)0+&";'%-+() 7878& 7876& 7877& 7879& )8'&-(+;')) F) <) )) =) ?) =>?& !"#$%& =J) )) )) KJ) <) =) )) K) The top)D$#(Q')) 3 submarkets <J)that have the=)highest number of units under T+;2*-#) construction are illustrated in Table 3.)) Horizons West )D*,'+;#)) @) K) )) =K) :$);+#&<$#+& 0:#$%)=) 6#U') K) )) )) )) K) F) <) )) =) ?) by Downtown Orlando and East Kissimmee. Of the 2,345 units under =>?& has the)8'&-(+;')) most units under construction followed C$#(4)R+%#;) K@) =A) =) =) FG) T+;2*-#) <) =) )) )) K) construction in Horizons West, American Campus Communities is building 1,323 units called Flamingo Crossings that will !"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&( 0:#$%)=) 6#U') K) )) )) )) K) 51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( C$#(4)R+%#;) K@) =A) as Student =) =) Housing. FG) be rented to!"#$%&'()&*+(,*-./*+(01*+2/.%34(51%64(!7./8(9:#./.&3()&*+(93/*/&( Disney Employees !$4%+&7& 51;&3/7&1/(0<;.3"$3=>2)&1/,"7-3(?=@A@A( When factored together, the population increase of over 1,600 people moving to the 5-county AAGO area !$4%+&7 & !"(&9&@14*$);+#-&.0&3,&''CD& every week and strong employment numbers keeping Orlando #1 in the Country for Job Growth should @14*$);+#& .,3#-& H)"(+)#3+-& ?&"K& .0& .0& #"#$%& allow the planned properties to get the equity and debt to start construction on additional apartment units. P+$-V+(*)L'*%) <>KBF)) F) =BWGX) Apartment Managers/Owners; Go to AAGO.Org (Under Resources) and get your FREE AAGO/ =>BA=)) B) @W<X) MyRentComps Market Survey today. Our Patented system allows you to get 10 Free Market Comps for Y+M(%+M()D$;#(4+) 9#*%)Z-**-&&''7D*,'+;#) =>BJG)) F) ?W?X) simply verifying your property data. R+")K)82[&#$U'%*) F><=K)) =B) K<WGX) =J>GK=)) BK) AGWKX) Source: AAGO OMS/MyRentComps.com; Smith Equities Real Estate Investment Advisors, Robert E. Smith, R+%#;)#;;)+%:'$)82[&#$U'%*) R+%#;)!!CD) )=F>@BB)) FG) =JJWJX) CCIM Broker www.smitheq.com; Real Capital Analytics, Inc.

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The Key www.aago.org

AAGO market trends

How to Train Five Generations of Employees on New Technology By Carl Hanly, CAS

or the first time ever, there are five generations in the workplace: traditionalists, baby boomers, Generation X, millennials, and Generation Z. With traditionalists born as early as 1925 and Gen Z born in the early 2000s and after, today’s employees have a broad range of experience, knowledge, and skills.

difference in their community. If you’re implementing an electronic key control system, explain that learning how to use it properly will help protect residents. Or if you’re installing a new work order system, describe to Gen Xers how the technology will help them be more productive.

Helping different generations work together is challenging — especially when using technology. Whereas earlier generations have seen computer technology evolve drastically, Gen Z has never known a world without smart devices.

Make sure your team understands what’s being asked of them, and provide feedback on how they’re performing. A quick text with a GIF works fine for Gen Z, whereas traditionalists prefer a handwritten note.

To get the most value from your systems, an effective training program is key. According to Pew Research, millennials are the largest age group in the U.S. workforce, so it makes sense to gear your training toward them. That said, training should be relevant to employees of all ages.

Engage Your Partners When choosing a new technology partner, look for one that offers multiple training formats to appeal to different age groups. Traditionalists and baby boomers, for example, prefer structured learning environments. For them, in-person or live video training is most effective.

Take the time to research these five generations and follow the tips below to help your employees use technology to meet your multifamily community’s goals. Be Flexible Consider offering multiple training times and formats, allowing employees to choose what works best for them. For example, traditionalists prefer a structured learning environment, Gen X prefers self-directed learning, and Gen Z expects video. When planning a training session including people of various ages and technical skill levels, create an agenda and stick to it. If certain employees need additional training or have questions most other employees already know the answer to, set up a separate time to meet with those team members. Never Stop The multifamily industry’s employee turnover rate has hovered around 30 percent since 2011. This means you’ll be frequently training new employees, so an efficient training process is a must. It’s also important to never stop training existing employees. Offer training whenever you implement a new technology and schedule refreshers periodically. In certain situations, like when employees are repeatedly breaking policies or residents are complaining about customer service, ad hoc training may be necessary.

Gen X, millennials, and Gen Z, on the other hand, like to learn independently. They do best tinkering with a system, reading written tutorials, or watching prerecorded videos. Customized live training sessions work well too — as long as they’re to the point and at a time that’s convenient. It’s true that different generations learn differently, but an effective training program will improve anyone’s job performance, no matter how old they are. Whether your employees have been in the workforce for decades or are just getting started, technology training will empower them to work together to meet your community’s goals. ______________________________________________________ Sources: • https://www.pewresearch.org/fact-tank/2018/04/11/millennials-largestgeneration-us-labor-force/ • https://www.snhu.edu/about-us/newsroom/2019/04/gen-z-learning • https://www.purdueglobal.edu/education-partnerships/generational-workforcedifferences-infographic/ • https://intra.cbcs.usf.edu/common/file/HireABull/Generational%20Learning%20 Styles%20Handout.pdf • https://www.keystoneacademic.com/news/communicating-with-generation-zeverything-you-need-to-know

Communicate Regardless of an employee’s age, they won’t meet your goals if you don’t communicate. Explain the why behind the technology, tailoring as needed for specific generations.

• https://dynamicsignal.com/2018/10/09/key-statistics-millennials-in-theworkplace/

For example, millennials need to feel like they’re making a

• https://www.panopto.com/blog/are-you-ready-to-support-4-generations-oflearners/

• https://www.naahq.org/news-publications/units/july-2019/article/multifamilyemployee-turnover-rates-2010-2019

APRIL/MAY/JUNE 2020

AAGO market trends

Four Methods for Improving the Resident Experience By Ashley Tyndall

It’s no secret that happy residents lead to increased lease renewals, positive online reviews, and personal recommendations. However, sometimes how properties can improve the resident experience and make a real impact can seem like a mystery.

and prompt completion of renter maintenance service requests are major factors in positive resident experience.

Below we outline the top four actionable methods for improving your resident experience:

A few additional ways to add value and improve the resident experience while maintaining low costs are routine maintenance check-ins, inside and outside paint touch-ups, keep a low move-in deposit, and regularly maintain any outdoor landscaping.

1. Create a Top-Notch Initial Experience Don’t save the best for last — a recent survey by Ellis Partners highlights that a strong first impression is critical to creating the foundation for a positive resident experience.

While luxury amenities are important, residents are more deeply impacted by the value that they perceive their home offers them. In other words, how the customer service they experience with your property is different — or better — than others.

Properties can boost resident experience from day one by visiting each new resident within a week of their move-in. This will allow property managers to assess the renters’ level of content and immediately address any concerns or issues. Right off the bat, this effort sets a tone of care and consideration for the renter.

3. Host Irresistible Events In line with the concept of added value, hosting irresistible renter events for the community substantially boosts renter experience.

On the other hand, once you have a poor first impression, the likelihood of a better experience in the eyes of the customer is low. Additionally, residents begin making their renewal decisions during the first month of their lease based on initial experiences — happy residents become loyal residents. 2. Switch From Benefits to Value Rather than solely focusing on the features and benefits, properties should prioritize the added value they can bring to their property, and therefore, to their renters. Value is what makes your property unique and a better living solution to other places. The more value a renter percieves, the happier they will be with their decision to rent with your property and the more likely they will be to renew. For example, substantial value to renter experience can be added through a reliable and efficient service delivery program. In fact, 57 percent of building managers state that quick response times

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Not only does it show renters that you care about their living experience, but it also provides them with the opportunity to meet and form connections with both their neighbors and the property management team. Witten Advisors found that residents who have seven or more friends in their community are happier and more likely to renew their lease. These community events should be planned around the preferences of your renters and offer them something they will perceive as worthwhile, specifically something worth changing their normal routine for. This can be free food from a favorite local spot, a guest speaker, seasonal drinks, a movie night, a pool-side barbeque, and so on. Above all, to elevate the resident experience, these events must be consistent and intentional. 4. Build Great Communication Properties can never put too much effort into creating great communication with renters.

AAGO market trends

Communication is one of the most important factors for improving renter experience because there are opportunities for it to occur each and every day. Further, beyond good communication, strive for proactive outreach. For example, aim to inquire about a renter before they come to you with a problem. As well, ensure there are multiple ways for a renter to contact your property management team and respond promptly. Properties can also keep residents informed with a weekly newsletter that communicates property news, updates, events, and

provides helpful information such as weather forecasts and local recommendations. For digital communication, an online chat in resident portals and messaging apps can also handle work order requests to help create a smoother experience for renters. The Important Asks There are three requests all property management teams should ask of happy renters: • To leave an online review • To provide feedback on their renter experience • To identify one aspect that needs improvement The biggest return on investment properties can receive from happy residents is the positive recommendations they share online. The first request properties should make of these renters is to leave a review of the property online. With a positive renter experience created by the continuous efforts of your property management team, renters are likely to leave positive reviews that help draw in new leads. It’s important to ask for feedback and discover what area of your customer service your renter felt was lacking. This can help your team make improvements and increase renewals and resident experience in the future. Ultimately, the mark of a great property is one that is always trying to improve and create the best resident experience possible — and renters can see that. ______________________________________________________ Sources: • https://www.naahq.org/sites/default/files/conf/sess/presentations/tue-b2_ better_living_through_analytics_creating_lasting_first_impressions_with_data_ insights_pdf.pdf • https://www.buildingengines.com/blog/simple-strategies-for-improving-thetenant-experience/ • https://apartmentlife.org/Files/Reports/Friendship%20Factor.pdf

APRIL/MAY/JUNE 2020

Multi-Family Specialists

AAGO market trends

EC-13005690

FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting

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Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection

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800-929-5035 We AlWAys AnsWer Our PhOnes

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supplier partner directory

AAGO Yellow Pages

Providing our members with a more detailed directory, this directory will be published twice a year. 4 Green Planet. . . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 295-2850 Info@4gpservices.com Waste/Recycling/Specialty/Consulting | Bulk Waste Removal | Power Washing | Window/Screen/Door Replacement Parts 407apartments. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 505-4332 pete@ilsnetwork.com Advertising/Marketing Aaxon Laundry Systems. . . . . . . . . . . . . . . . . . . . . (954) 772-7100 roberts@aaxon.com, Amberp@aaxon.com Coin Operated Laundry Equipment ABC Cleaning Inc . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 381-2120 officestaff@abc-cleaninginc.com Air Conditioning | Air Quality Service/Indoor | Dryer Vent Cleaning | Fireplace Cleaning Able Construction Group, Inc.. . . . . . . . . . . . . . . . . (407) 399-0305 melissa@ablegcgroup.com General Contractors Absolute Crime & Trauma Bio Clean . . . . . . . . . . . . (321) 303-8531 lori@absolutebioclean.com Crime Scene Cleaning | Waste/Recycling/Specialty/Consulting | Waste Removal | Cleaning Services Absolutely Amazing Refinishing, Inc . . . . . . . . . . . . (407) 444-9000 tammyt@aarefinishing.net, officemgr@aarefinishing.net Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Counter Repairs & Refinishing Accelerated Waste Solutions of North Amer. . . . . . . (813) 447-3608 sherrodh@acceleratedwaste.com, info@acceleratedwaste. com Waste Removal | Bulk Waste Removal | Waste/Recycling | Waste/Recycling/Specialty/Consulting Access Control Technologies, Inc.. . . . . . . . . . . . . . (407) 422-8850 kathy.lowery@actflorida.com, robert.payne@actflorida.com Access Control Systems Activ Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 487-0206 anita.alberger@actvanswer.com Answering service Aderhold Roofing Corporation. . . . . . . . . . . . . . . . . (813) 6813735 robert@aderholdroofing.com Roofing Contractors/Consultants Admiralâ€™s Casual Furniture . . . . . . . . . . . . . . . . . . . (800) 476-7328 mattg@admiralfurniture.com Outdoor/Indoor Furniture | Pool and Patio Furniture Advance Tree Pros . . . . . . . . . . . . . . . . . . . . . . . . . (407) 367-9973 customercare@advancetreepros.com Tree Services Advanced Construction. . . . . . . . . . . . . . . . . . . . . . (706) 819-8048 psinghofen@advancedconstruction.biz General Contractors Advanced Disposal. . . . . . . . . . . . . . . . . . . . . . . . . (407) 464-0664 Susan.Wilburn@AdvancedDisposal.com Waste/Recycling | Waste Removal | Waste Removal/ Consulting Advanced Fire & Security, Inc.. . . . . . . . . . . . . . . . . (407) 744-1234 richie@advfireonline.com, albert@advfireonline.com Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service | Fire Sprinkler Installation/ Inspection/Backflow/Hydrants | Security Systems/Service, Installation & Monitoring Advanced Plumbing & Drain Cleaning, Inc.. . . . . . . (207) 286-1092 Info@adv-plumbing.com Backflow Testing & Repair | Plumbing Parts/Supplies/ Services | Testing Backflow Devices Advanced Roofing Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 322-1555 dawne@advancedroofing.com Roofing Contractors/Consultants | Commercial Re-roofing | Emergency Repairs | Preventative Maintenance | Lightning Protection | Solar Energy Affinity Waste Solutions. . . . . . . . . . . . . . . . . . . . . (407) 808-0550 gfrost@affinitywastesolutions.com Bulk Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste Removal | Waste/Recycling/Specialty/ Consulting

Affordable Quality Painting. . . . . . . . . . . . . . . . . . . (407) 467-5416 rob@aqpaintingco.com Painting | Painting (Applicators) AFR Furniture Rental. . . . . . . . . . . . . . . . . . . . . . . . (407) 608-5141 jdiblasio@rentfurniture.com Furniture/Housewares Sales/Leasing Aire-Master of Metro Orlando. . . . . . . . . . . . . . . . . (407) 977-0373 metroorlando@airemaster.com Chemicals/Supplies/Cleaning | Janitorial Supplies | Marketing/Scent Marketing AJS Building & Renovations, Inc.. . . . . . . . . . . . . . . (407) 298-9700 info@ajsflorida.com Restoration-Fire,Water & Wind-Insurance | General Contractors | Remodeling Alden Contracting & Services. . . . . . . . . . . . . . . . . (407) 885-2362 Jsanchez@aldencontracting.com Construction | Painting | Roofing Contractors/Consultants | Gates/Surveillance Systems All County Pavement Solutions M & M Asphalt . . . . (407) 610-8069 orlando@allcountypaving.com, ap@allcountypaving.com Asphalt Paving/Repairs ALN Apartment Data, Inc.. . . . . . . . . . . . . . . (800) 643-6416 x205 laura@alndata.com, tenjey@alndata.com Market Research Ameri Group Builders. . . . . . . . . . . . . . . . . . . . . . . (386) 310-8802 krobbins@amerigroupbuilders.com General Contractors | Waterproofing | Construction | Construction Consultant American Platinum Builders, Inc.. . . . . . . . . . . . . . . (407) 674-7045 info@apbuilders.co General Contractors | Construction | Remodeling | Turn-Key | New Construction/Remodel/Interior Design AMH Construction, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 930-5806 tbrush@amhinc.co Remodeling | Construction | General Contractors Anne Rue Interiors Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 322-6742 anne@annerue.com Multi Family Interior Design | New Construction/Remodel/ Interior Design | Procurement Apartment Lease-Up Experts . . . . . . . . . . . . . . . . . (305) 3189714 magda@apartmentleaseupexperts.com Leasing Company | Apartment Lease-up/Apartment Leasing Apartment Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 557-6100 seanbailey@apartmentlife.org Resident Retention Functions | Residential Products/Services | Resident Assistance/Social Activities | Resident Retention Apartment Postcards, Inc.. . . . . . . . . . . . . . . . . . . . (800) 973-3317 sonny.apartmentpostcards@gmail.com Advertising/Marketing | Promotional Products/Events ApartmentData.com. . . . . . . . . . . . . . . . . . . . . . . . (713) 320-6650 david@apartmentdata.com Market Research | Market Data ApartmentJobs.com. . . . . . . . . . . . . . . . . . . . . . . . (877)6 82-6200 jbeckman@apartmentjobs.com Advertising/Marketing ApartmentSuppliers.com . . . . . . . . . . . . . . . . . . . . (407) 399-0745 JulieMills@apartmentsuppliers.com Advertising/Marketing APEX Billing Solutions. . . . . . . . . . . . . . . . . . . . . . . (866) 281-3977 Alexm@apex-billing.com Utilities | Water Conservation | Water/Sewer Sub-metering | Leak Detection | Energy Conservation Apex Roofing and Restoration. . . . . . . . . . . . . . . . . (407) 701-5152 Apexroofing.franky@gmail.com Construction | Energy Conservation | Restoration-Fire,Water & Wind-Insurance | Roofing Contractors/Consultants Apex Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 846-1435 mf@apexsecurityinc.com Security Services/On-Site Arbor Contract Carpet. . . . . . . . . . . . . . . . . (303) 307-8050 x7115 mmail@arborcarpet.com Floor Covering

ARD Distributors, Inc.. . . . . . . . . . . . . . . . . . . (800) 282-3377 x35 Phillip@ardonline.com Maintenance Supplies | Appliances | Appliance Refinishing/ Repairs ASI Landscape Management, Inc.. . . . . . . . . . . . . . (407) 988-0551 CPadgett@ameriscapeusa.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Asphalt365 Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 344-1194 mimi@asphalt365.com Asphalt Paving/Repairs | Painting (Applicators) | Pressure Washing/Ext. Building Cleaning | Curb Repair/Painting | Parking Lot Maintenance Assa Abloy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 592-4045 joseph.urman@assaabloy.com Access Control Systems Asset Overwatch Services. . . . . . . . . . . . . . . . . . . . (407) 530-6489 kevin@assetoverwatch.com Security Services/On-Site | Security Systems/Service, Installation & Monitoring Atlantic Southern Paving and Sealcoating. . . . . . . . (407) 502-0040 gordon@atlanticsouthernpaving.com Asphalt Paving/Repairs | Parking Lot Maintenance Avitus Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 454.2446 hturcotte@avitusgroup.com Accounting, Audit & Income Tax Services Ball Janik LLP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 4555664 ewalch@balljanik.com Legal Bath Fitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (888) 277-2617 jfusco@jetlinerllc.com Bathtub Repairs & Refinishing BathArt Refinishing. . . . . . . . . . . . . . . . . . . . . . . . . (407) 952-0958 bathartfl@yahoo.com Counter Repairs & Refinishing | Cabinet/Kitchen/Bath | Chemicals/Supplies/Cleaning | Cleaning Services | Bathtub Repairs & Refinishing Baxter Restoration . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5553 zdevonis@baxterrestoration.com Fire Restoration | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Restoration-Fire,Water & WindInsurance | Water Restoration BEHR Paint Company. . . . . . . . . . . . . . . . . . . . . . . (407) 414-6199 AmSchmidt@behr.com Paints & Supplies | Construction | Maintenance Repairs | Painting | Remodeling Belfor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 856-6970 kaylee.serrano@us.belfor.com Fire Restoration | Roofing Contractors/Consultants | Restoration-Fire,Water & Wind-Insurance BestWay Care Carpet Cleaning. . . . . . . . . . . . . . . . (407) 854-5331 bestwaycarecarpet@hotmail.com Carpet Cleaning Services Better NOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (770) 853-8641 JMontgomery@betternoi.com Credit/Collection Information BG Multifamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 3142068 ccrispo@bgmultifamily.com Personnel/Temporary Services Bigeye . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407)839-8599 info@bigeyeagency.com, justin@bigeyeagency.com Advertising/Marketing | Market Research | Public Relations | Website Development Biohazard Response, Inc.. . . . . . . . . . . . . . . . . . . . (407) 862-5552 mail@biohazardresponse.com Crime Scene Cleaning BluSky Restoration Contractors. . . . . . . . . . . . . . . . (877) 251-2798 zcline@goblusky.com General Contractors | Restoration-Fire,Water & WindInsurance | Commercial Re-roofing | Mold/Asbestos/Lead Remediation/Restoration & Consulting

APRIL/MAY/JUNE 2020

supplier partner directory BMS CAT, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 353-9454 gneuman@bmsmanagement.com Water Restoration | Fire Restoration | Mold/Asbestos/ Lead Remediation/Restoration & Consulting | RestorationFire,Water & Wind-Insurance Buy & Sell Fitness. . . . . . . . . . . . . . . . . . . . . . . . . . (800) 900-0526 Oliver@buyandsellfitness.com Exercise Equipment Buyers Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . (303) 991-5580 Chand@buyersaccess.com Purchasing Services Cadmium Construction LLC. . . . . . . . . . . . . . . . . . . (407) 864-1181 phaulk@cad48.com General Contractors | Rehab Caldwell and Gregory. . . . . . . . . . . . . . . . . . . . . . . (800) 927-9274 kgebhardt@caldwellandgregory.com Coin Operated Laundry Equipment CAM Services & Repair LLC . . . . . . . . . . . . . . . . . . (407) 286-7573 cbarfield@camservice.net Curb Repair/Painting | Asphalt Paving/Repairs | Parking Lot Maintenance Camp Construction Services. . . . . . . . . . . . . . . . . . (813) 622-6610 charrell@campconstruction.com Remodeling | Construction | Roofing Contractors/Consultants Career Strategies, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 663-0310 CMccarty@csi4jobs.com Personnel/Temporary Services Carpet Valle, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 814-3920 contact@carpetvalle.com Carpet Dyeing | Carpet Cleaning Services Carpets & Blinds Beautiful, Inc . . . . . . . . . . . . . . . . (407) 578-6000 annette@carpetsblinds.com, kathy@carpetsblinds.com Blinds/Draperies Sales/Installation | Floor Covering | Carpet Sales CCMULTI LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 696-1331 greg@ccmulti.com Carpet Cleaning Services | Bathtub Repairs & Refinishing | Water Restoration | Dryer Vent Cleaning | Air Quality Service/ Indoor Century Fire Protection. . . . . . . . . . . . . . . . . (321) 319-8850 x606 jwalker@centuryfp.com Access Control Systems | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Fire Extinguishers | Fire Sprinkler Installation/Inspection/ Backflow/Hydrants CenturyLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 889-6269 Deborah.R.Barnes@CenturyLink.com Telecommunications & Entertainment Services CertaPro Painters of Winter Park. . . . . . . . . . . . . . . (866) 852-1385 winterpark@certapro.com Painting | Painting (Applicators) Chadwell Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 341-4607 marketing@chadwellsupply.com Plumbing Parts/Supplies/Services | Air Conditioning | Air Conditioning Filter/ Filter Materials | Light Bulbs/Light Fixtures | Maintenance Supplies Chase Roofing & Contracting . . . . . . . . . . . . . . . . . (813) 275-9400 Alissa@chaseroofing.com Roofing Contractors/Consultants Checkpoint ID, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (623) 240-2371 leighann@checkpointid.com Resident Screening Cinch Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (214) 784-5008 a.cordina@cinchkit.com Cabinet/Kitchen/Bath City Fit Concierge. . . . . . . . . . . . . . . . . . . . . . . . . . (615) 496-6165 Mike@cityfitconcierge.com Concierge | Health/Wellness | Personal Training | Exercise Equipment City Recycling Group, LLC. . . . . . . . . . . . . . . . . . . . (813) 886-2686 Hasan@cityrecyclinggroup.com Clothing Recycling | Waste/Recycling/Specialty/Consulting CN Prestige Contracting LLC. . . . . . . . . . . . . . . . . . (561) 718-0302 charlie@cnprestige.com Rehab | General Contractors Coastal Reconstruction, Inc.. . . . . . . . . . . . . . . . . . (407) 644-1800 amyjames@coastalreconstruction.com Construction | Rehab | Fire Restoration | General Contractors | Mold/Asbestos/Lead Remediation/Restoration & Consulting | Restoration-Fire,Water & Wind-Insurance

The Key www.aago.org

Cohen Construction Inc. . . . . . . . . . . . . . . . . . . . . . (386) 848-4562 Dan@CohenConstruction.net General Contractors | Mold/Asbestos/Lead Remediation/ Restoration & Consulting | Fire Restoration | Water Restoration | Maintenance Repairs Commercial Fitness Products, Inc.. . . . . . . . . . . . . (407) 221-1974 sales@commfitnessproducts.com Exercise Equipment Commercial Laundries of West Florida . . . . . . . . . . (813) 8861477 mike@clwf.net Coin Operated Laundry Equipment Competitive Edge Landscaping. . . . . . . . . . . . . . . . (407) 391-1532 admin@ce-landscapes.com Tree Services | Irrigation Repairs/Parts | Landscaping/Lawn Maintenance Conex Recycling Corporation. . . . . . . . . . . . . . . . . . (866) 879-2663 jason@conexrecycling.com Waste/Recycling Contractors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (678) 489-2900 ctardy@contractorsinc.com Roofing Contractors/Consultants | General Contractors | Construction CoolThings, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . (516) 236-9546 devon@coolthingsfl.com Outdoor/Indoor Furniture | Pool and Patio Furniture CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . (855) 491-2696 kgibbons@saferent.com Computer Software/Hardware | Electronic Payment Service | Credit Card Merchant Services CORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 678-2677 sabrina.mendoza@cort.com Furniture/Housewares Sales/Leasing CoStar Apartments.com Network . . . . . . . . . . . . . . (407) 505-8774 kalexander@costar.com Multimedia Services | Advertising/Marketing | Market Research | Internet Services & Design CRB Entertainment. . . . . . . . . . . . . . . . . . . . . . . . . (407) 310-4074 crbentertainment@gmail.com Resident Retention | Entertainment | Advertising/Marketing Creative Multicare, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 241-8998 mmode@creativemulticare.com Turn-Key | Cabinet/Kitchen/Bath | Carpet Cleaning Services | Painting Crest Exteriors, LLC . . . . . . . . . . . . . . . . . . . . . . . . (214) 471-4444 meredith@crestroof.com Roofing Contractors/Consultants | General Contractors | Gutter Protection | Restoration-Fire,Water & Wind-Insurance | Fencing Criminal Taskforce . . . . . . . . . . . . . . . . . . . . . . . . . (407) 574-2423 office@criminaltaskforce.com Security Services/On-Site | Armed Security | Unarmed security | Patrol Services | Vehicle patrol services Criste Construction, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 324-2222 jcriste@cristeconstruction.com Construction | Construction Consultant Critical Intervention Services. . . . . . . . . . . . . . . . . . (407) 408-6431 jeff.ezell@kkpsecuritygroup.com Security Services/On-Site | Access Control Systems | Cameras/CCTV | Patrol Services | Armed Security CSC ServiceWorks . . . . . . . . . . . . . . . . . . (407) 365-3835 x50514 events@cscsw.com Coin Operated Laundry Equipment Cutting Edge Carpet, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 244-5588 jill@cuttingedgecarpet.com Rehab | Floor Covering | Carpet Sales | Remodeling D. Sink, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 474-8274 jodi@sinkincsigns.com, darrinsink@yahoo.com Signs | Printing/Typesetting/Graphic Arts | Signs/Flags/ Banners | Promotional Products/Events | Advertising/ Marketing Davis Air-Vac & Carwash, Inc.. . . . . . . . . . . . . . . . . (407) 673-2777 davisvac@gmailc.om Car Wash/Coin Operated/Vac & Water Machines DBK Construction & Service Solutions. . . . . . . . . . . (386) 860-0020 kenny@godbk.com General Contractors | Air Conditioning | Electrical Supplies/ Services | Plumbing Parts/Supplies/Services | Construction Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP. . . . . . . . . . . . . . . . . . . . . . . . (407) 422-2454 tkk11@dbksmn.com Attorney/Court Services

Delta Faucet Company. . . . . . . . . . . . . . . . . . . . . . (813) 267-5833 jrice@suncoastsalesllc.com Plumbing Parts/Supplies/Services DeNyse Companies. . . . . . . . . . . . . . . . . . . . . . . . . (727) 366-9267 aswartz@denyseco.com Signs Digital Graphics Plus. . . . . . . . . . . . . . . . . . . . . . . . (407) 869-0077 sales@digitalgraphicsplus.com Signs/Flags/Banners DOGIPOT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 888-4627 linda@dogipot.com Janitorial Supplies Dogwood Building Supply. . . . . . . . . . . . . . . . . . . . (407) 427-0073 kara.bonzheim@ferguson.com Rehab Doorstep Hero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 450-2830 Kmager@doorstephero.com Waste/Recycling | Resident Retention | Pressure Washing/Ext. Building Cleaning | Cleaning Services | Bulk Waste Removal Driveway Maintenance Inc.. . . . . . . . . . . . . . . . . . . (407) 298-8558 mlippai@driveway.net, hsarduy@Driveway.net Asphalt Paving/Repairs Droplit, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (212) 235-7877 stephen@droplit.io Access Control Systems | Computer Software/Hardware | Fire Alarm Installation, Monitoring & Service | Leak Detection | Resident Retention Duke Energy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (863) 221-9108 brad.beumel@duke-energy.com Utilities EA Steamers LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 209-9055 easteamersllc@gmail.com Carpet Cleaning Services | Mold/Asbestos/Lead Remediation/ Restoration & Consulting EDC Services Group. . . . . . . . . . . . . . . . . . . . . . . . (407) 329-7404 jmoore@edcsg.com Construction | Construction Consultant | Plumbing Parts/ Supplies/Services | Pressure Washing/Ext. Building Cleaning | Maintenance Repairs Edge 2 Edge Roofing, LLC. . . . . . . . . . . . . . . . . . . . (678) 785-6510 blipton@Edge2EdgeRoofing.com Roofing Contractors/Consultants Elite Flooring & Design, Inc.. . . . . . . . . . . . . . . . . . (813) 341-3501 mherman@elitefloor.com Flooring Supplies/Flooring Adhesives | Carpet Sales Elite Steam, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 718-6478 elitesteampartners@gmail.com Carpet Cleaning Services Enviro Clean Restore. . . . . . . . . . . . . . . . . . . . . . . . (888) 231-3130 mark@ecrestore.com Crime Scene Cleaning | Mold Inspection Services | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Remodeling | Restoration-Fire,Water & Wind-Insurance Enviro Tree Service. . . . . . . . . . . . . . . . . . . . . . . . . (407) 574-6140 jtankersley@envirotreeservice.com Tree Services ePremium Insurance. . . . . . . . . . . . . . . . . . . (513) 972-4880 x470 ann.padgett@epremium.com Insurance Services/Risk Management | Insurance Sales ET & T Distributors, Inc.. . . . . . . . . . . . . . . . . . . . . . (386) 322-7789 accounting@ettflorida.com Pool and Patio Furniture | Outdoor/Indoor Furniture | Playground & Park Equipment | Playground/Shade & Park Equipment Exercise Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 996-8890 john@exercisesystems.com Exercise Equipment Far Out Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 900-8327 zaid@faroutsolutions.com Computer Software/Hardware Fastpro Pressure Cleaning . . . . . . . . . . . . . . . . . . . (954) 607-0179 mtaylor@fastprocleaning.com Pressure Washing/Ext. Building Cleaning FASTSIGNS Apopka and Altamonte. . . . . . . . . . . . . (407) 774-0003 carmen.ruiz-ore@fastsigns.com Signs | Signs/Flags/Banners | Advertising/Marketing | Printing/Typesetting/Graphic Arts Ferguson Facilities Supply. . . . . . . . . . . . . . . . . . . . (407) 427-0073 errett.sechler@ferguson.com Air Conditioning | Light Bulbs/Light Fixtures | Appliances | Plumbing Parts/Supplies/Services | Maintenance Supplies

supplier partner directory Ferran Services & Contracting, Inc . . . . . . . . . . . . . (407) 422-3551 ytarragona@ferran-services.com Electrical Supplies/Services Fetch Package Delivery. . . . . . . . . . . . . . . . . . . . . . (256) 337-0581 ahammond@fetchpackage.com Package Delivery Firetronics, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 774-6900 mcollier@firetronics.com Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Wireless Service First Choice Coffee and Water. . . . . . . . . . . . . . . . . (407) 340-2578 orlando@firstchoiceservices.com Coffee/Tea Service | Ice Machines | Water Filtration First Place Fitness Equipment. . . . . . . . . . . . . . . . . (904) 998-0738 vendorinvoices@1pfe.com Exercise Equipment FitRev. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 870-2966 doug@fitrev.com Exercise Equipment | Floor Covering Five Star Claims Adjusting. . . . . . . . . . . . . . . . . . . . (321) 414-4008 kevind@fsclaims.com Roofing Contractors/Consultants | Plumbing Parts/Supplies/ Services | Restoration-Fire,Water & Wind-Insurance FJD Power Washing LLC. . . . . . . . . . . . . . . . . . . . . (407) 920-4467 fjdpowerwashing@yahoo.com Roof & Exterior Cleaning | Gutter cleaning | Power Washing | Window cleaning Flo-Tec Automation. . . . . . . . . . . . . . . . . . . . . . . . . (727) 531-8796 kwatts@flo-tecinc.com Irrigation Repairs/Parts | Plants/Planting Supplies Florida Paints & Coatings, LLC . . . . . . . . . . . . . . . . (407) 242-4257 gloria@floridapaints.com Swimming Pool Repairs & Renovations | Paints & Supplies | Waterproofing Florida Pest Control. . . . . . . . . . . . . . . . . . . . . . . . . (407) 896-6601 S.irizarry@flapest.com Exterminators | Landscaping/Lawn Maintenance Fresh Aire of Tampa Bay. . . . . . . . . . . . . . . . . . . . . (813) 792-4870 tampabay@freshaire.com Scent Marketing G5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 805-2310 rickspennato@getg5.com Advertising/Marketing | Internet Services & Design Gator Cleaning & Restoration . . . . . . . . . . . . . . . . . (386) 479-4613 callgatornow@gmail.com Carpet Cleaning Services | Cleaning Services | Chemicals/ Supplies/Cleaning | Air Conditioning Filter/ Filter Materials | Pressure Washing/Ext. Building Cleaning GDE Renovations, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 321-8886 acollins@gderenovations.com Construction | Construction Consultant GE Appliances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 274-8661 nicholas.robinson@geappliances.com Appliances Global Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407) 732-7911 hfdevanfl@gmail.com Roofing Contractors/Consultants | Construction | General Contractors Golf & Electric Vehicles. . . . . . . . . . . . . . . . . . . . . . (407) 468-3793 dsileo@gevehicles.com, jbrownell@gevehicles.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs Grace Hill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (615) 587-4616 jmcclain@gracehill.com Training/Education Green Planet Landscape Contractors LLC. . . . . . . . (407) 275-0804 richie@brucehageirrigation.com Irrigation Repairs/Parts | Sprinkler Systems | Landscaping/ Lawn Maintenance/Consulting | Plants/Planting Supplies | Mulch Green Power Landscape Maintenance LLC. . . . . . . (321) 396-2425 GreenPowerl@hotmail.com Landscaping/Lawn Maintenance/Consulting | Landscaping/ Lawn Maintenance | Plants/Planting Supplies | Lawn/Shrub Spraying Guardian Fueling Technologies. . . . . . . . . . . . . . . . (904) 891-5207 gdepaz@guardianfueltech.com Electrical Supplies/Services | Construction Consultant | Construction | Energy Conservation H & F Construction Services, LLC. . . . . . . . . . . . . . (407) 732-7911 hfdawnfl@gmail.com General Contractors | Construction | Remodeling

Hall Company, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 327-4930 Crystal@hallcompanyinc.com, Asphalt Paving/Repairs Handy Trac Systems. . . . . . . . . . . . . . . . . . . (800) 665-9994 x231 tradeshows@handytrac.com, holly@handytrac.com Key Control Systems Harrison Brown Construction, LLC. . . . . . . . . . . . . . (407) 637-2985 anne@harrisonbrownllc.com Remodeling | Construction | Rehab | General Contractors HD Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 232-0097 John.hill@hdsupply.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Appliances | Appliance Refinishing/Repairs | Chemicals/ Supplies/Cleaning HH Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 401-9496 sarah@hhstaffingservices.com Personnel/Temporary Services Hogan Landscapes, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 283-5296 HOGANLANDSCAPES@GMAIL.COM Lawn/Shrub Spraying | Landscaping/Lawn Maintenance Honey2do. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 806-3263 corp@honey2do.com Air Conditioning | General Contractors | Painting House of Floors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 830-6999 DSchetrompf@houseoffloors.com Carpet Sales | Carpet Cleaning Services Hub International Florida. . . . . . . . . . . . . . . . . . . . . (407) 894-5431 william.wilson@hubinternational.com Insurance Services/Risk Management I&E Construction. . . . . . . . . . . . . . . . . . . . . (503) 388-3632 x3632 keller@iecon.us Remodeling | Rehab | General Contractors | Water Restoration | Siding/Installation i4 Waste Valet & Recycling . . . . . . . . . . . . . . . . . . . (407) 312-5008 Info@i4valetwaste.com Waste Removal | Waste Removal/Consulting | Waste/ Recycling | Waste/Recycling/Specialty/Consulting ILG, Property services. . . . . . . . . . . . . . . . . . . . . . . (503) 654-0206 mschreiber@ilginc.com Carpet Sales | Floor Covering InfoTycoon . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 267-1506 x718 probinson@infotycoon.com, amauro@infotycoon.com Computer Software/Hardware Integrity Property Services . . . . . . . . . . . . . . . . . . . (727) 865-9354 Clintp@integrityprops.com Construction | Construction Consultant | Roofing Contractors/ Consultants | Rehab Integrity Roofing & Gutters. . . . . . . . . . . . . . . . . . . (407) 960-4058 chantelle@integrityroofingfl.com Roofing Contractors/Consultants Intellectual Design, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 847-2330 Info@myintellectualdesign.com Painting | Painting (Applicators) | Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Concrete Coatings/Pool Decks/Entries Interior Solutions of Orlando. . . . . . . . . . . . . . . . . . (407) 490-3050 accounting@isokitchens.com Cabinet/Kitchen/Bath InterSolutions. . . . . . . . . . . . . . . . . . . . . . . . (800) 893-8938 x007 scarlson@intersolutions.com Personnel/Temporary Services ISS Supply, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5800 aperez@iss-supply.com Air Conditioning | Air Conditioning Filter/ Filter Materials | Appliances JA Edwards Of America, Inc.. . . . . . . . . . . . . . . . . . (407) 677-7663 purvis@jaeofamerica.com Roofing Contractors/Consultants | Commercial Re-roofing | General Contractors Jim Cary Painting. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 468-6057 jimcarypainting@gmail.com Painting | Painting (Applicators) | Paints & Supplies JJâ€™s Waste & Recycling. . . . . . . . . . . . . . . . . . . . . . (407) 298-3932 ashley.gounder@jjswaste.com Waste/Recycling/Specialty/Consulting | Waste/Recycling | Waste Removal/Consulting | Waste Removal Josko llc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 807-0337 justin@joskoservices.com Air Conditioning | Plumbing Parts/Supplies/Services | Electrical Supplies/Services | Roofing Contractors/ Consultants | General Contractors

KeyTrak, Inc.. . . . . . . . . . . . . . . . . . . . . . . (888) 539-8725 x77853 ccampbell@keytrak.com Key Control Systems | Turn-Key | Access Control Systems Kings III Emergency Communications. . . . . . . . . . . (972) 906-7046 kthomas@kingsiii.com Telephone Answering Services/Pay Telephone | Safety Awareness Products | Insurance Services/Risk Management Lanco Paints & Coatings. . . . . . . . . . . . . . . . . . . . . (407) 240-4000 rblume@lancopaints.com Paints & Supplies Langerman Construction, LLC. . . . . . . . . . . . . . . . . (386) 320-0114 TiffanyS@LangermanConstruction.com General Contractors Law Office of James I. Barron, III, P.A.. . . . . . . . . . . (407) 865-5621 lcaulder@jamesbarronlaw.com Legal | Attorney/Court Services | Evictions Law Offices Of Heist, Weisse & Wolk P.A.. . . . . . . . . (800) 253-8428 harry@evict.com Attorney/Court Services | Legal | Evictions LeaseHawk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (288) 217-5651 tgolson@leasehawk.com Software Solutions Leisure Creations. . . . . . . . . . . . . . . . . . . . . (256) 332-4567 x201 adwelborn@lcfurn.com Pool and Patio Furniture | Outdoor/Indoor Furniture Liberty Group (The). . . . . . . . . . . . . . . . . . . . . . . . . (407) 512-6408 Acct1lg@thelibertygroup.com Personnel/Temporary Services | Maintenance Repairs Liberty Seal Coat Ltd. . . . . . . . . . . . . . . . . . . . . . . . (386) 676-1111 tgahan@libertysealcoat.com Asphalt Paving/Repairs | Curb Repair/Painting | Maintenance Repairs | Painting | Parking Lot Maintenance Lifestyle Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 293-8334 david@lifestyleflooringinc.com Floor Covering M & J Enterprises Intâ€™l Inc.. . . . . . . . . . . . . . . . . . . (407) 657-4967 CRoberts@mandjinc.com General Contractors Maintenance Supply Headquarters. . . . . . . . . . . . . (407) 572-2043 richard.edel@supplyhq.com Maintenance Supplies Mallard Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 804-4907 bobq@mallardsystems.com Roof & Exterior Cleaning Marietta Drapery & Window Coverings Company . . (404) 313-0424 lrepa@mariettadrapery.com Window/Screen/Door Replacement Parts | Blinds/Draperies Sales/Installation Massey Services, Inc . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7373 tswanson@masseyservices.com Exterminators | Lawn/Shrub Spraying Miller Johnson Law. . . . . . . . . . . . . . . . . . . . . . . . . (407)478-7950 barry@millerjohnsonlawgroup.com Evictions | Legal Minol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 386-6611 dleon@minolusa.com Utilities | Energy Conservation | Water/Sewer Sub-metering MM Cleaning and Repair Services, LLC. . . . . . . . . . (407) 860-9352 Michael.Morales@hotmail.com Cleaning Services Modern Message LLC. . . . . . . . . . . . . . . . . . . . . . . (214) 238-4443 nikki@modernmsg.com Advertising/Marketing Mohawk Industries. . . . . . . . . . . . . . . . . . . . . . . . . (813) 597-7087 joseph_jefferson@mohawkind.com Floor Covering | Construction MRI Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 689-7544 Elyssa.jaffe@mrisoftware.com Computer Software/Hardware MyRentComps.Com . . . . . . . . . . . . . . . . . . . . . . . . (407) 206-3791 rsmith@myrentcomps.com Market Research | Market Survey/ Online National Carts. . . . . . . . . . . . . . . . . . . . . . . (800) 940-8068 x1013 BOconnell@nationalcarts.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies National Credit Systems, Inc. . . . . . . . . . . . . . . . . . (800) 530-0676 pmann@nationalcreditsystems.com Credit/Collection Information

APRIL/MAY/JUNE 2020

supplier partner directory Nations Roof. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 907-4568 mheitsch@nationsroof.com Roofing Contractors/Consultants | Commercial Re-roofing | Roof & Exterior Cleaning Natures Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 362-1649 naturescare1@gmail.com Landscaping/Lawn Maintenance/Consulting Nu-Leaf Landscaping & Property Services . . . . . . . (407) 566-0921 info@nu-leaf.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts | Lawn/Shrub Spraying Oakhurst Signs. . . . . . . . . . . . . . . . . . . . . . . . . . . . (727) 532-8255 Scott@oakhurstsigns.com. . . . . . . . . . . Signs/Flags/Banners OEM Laundry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 240-0211 parts@oemlaundryparts.com Coin Operated Laundry Equipment Omegascapes, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (407) 883-5191 Derek@Omegascapes.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Lawn/Shrub Spraying | Irrigation Repairs/Parts | Sprinkler Systems OnCall Parking Manager. . . . . . . . . . . . . . . . . . . . . (833) 662-2555 sales@oncallparking.com Automatic Access Systems | Access Control Systems | Security Services/On-Site | Patrol Services OneApp.Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . (503) 558-6319 melanie@oneapp.rentals Resident Screening OnSight Industries LLC. . . . . . . . . . . . . . . . . . . . . . (407) 537-9256 aaron@thinkonsight.com Advertising/Marketing | Pool and Patio Furniture | Playground/Shade & Park Equipment | Printing/Typesetting/ Graphic Arts | Signs/Flags/Banners Opiniion, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (885) 330-9980 sales@opiniion.com Reputation Management Orion Waste Solutions. . . . . . . . . . . . . . . . . . . . . . . (410) 841-9073 jchalk@orionwaste.com Compactor Rentals | Waste Removal | Waste/Recycling | Waste Removal/Consulting Orlando Golf Carts. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 426-9727 wfierro@orlandogolfcars.com Golf Car/Trikes/Leasing/Sales/Services | Maintenance Repairs | Maintenance Supplies Orlando Prestige Painting & Restoration, Inc.. . . . . . (407) 852-7981 jpinto@orlandoprestigepainting.com Painting | Paints & Supplies | Painting (Applicators) | Maintenance Repairs | Maintenance Supplies Orlando Utilities Commission . . . . . . . . . . . (407) 423-9100 x2491 MLucas@ouc.com Water Conservation | Access Control Systems | Energy Conservation | Utilities OSGS Security, LLC. . . . . . . . . . . . . . . . . . . . . . . . . (407) 731-4898 osgs_management@yahoo.com Security Services/On-Site | Vehicle patrol services | Armed Security | Unarmed security | Firewatch Outdoor By Design. . . . . . . . . . . . . . . . . . . . . . . . . (941) 896-4421 bechols@outdoorbydesign.com Outdoor/Indoor Furniture PAS Purchasing Solutions. . . . . . . . . . . . . . . . . . . . (317) 294-1115 becki@pasonline.com Purchasing Services PCDG Construction, LLC. . . . . . . . . . . . . . . . . . . . . (407) 502-2939 michele.zahn@prospectcdg.com Rehab | Construction | Architecture | Asphalt Paving/Repairs | Construction Consultant | Concrete Coatings/Pool Decks/ Entries | Air Conditioning PEAK Contractors Inc . . . . . . . . . . . . . . . . . . . . . . . (813) 559-8550 Dave@peakcontractorsinc.com Construction | Construction Consultant | Painting | Mold/ Asbestos/Lead Remediation/Restoration & Consulting | Pressure Washing/Ext. Building Cleaning Performance Roofing . . . . . . . . . . . . . . . . . . . . . . . (407) 210-1503 jfretz@performanceroofingusa.com Roofing Contractors/Consultants Pet Alliance of Greater Orlando. . . . . . . . . . . . . . . . (407) 409-0903 hpapoulis@petallianceorlando.org Pet Resource Pet and Playground Products . . . . . . . . . . . . . . . . . (334) 318-5448 keasterling@herculespoly.com Playground/Shade & Park Equipment | Pet Services/Sitting | Playground & Park Equipment

The Key www.aago.org

PetScreening.com. . . . . . . . . . . . . . . . . . . . . . . . . . (864) 641-7387 john@petscreening.com Pet Services/Sitting | Pre-Employment/Resident Screening | Resident Assistance/Social Activities | Legal PGAA Promos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 994-4930 Ashley@pgaapromos.com Promotional Products/Events Pioneering Technology Corp.. . . . . . . . . . . . . . . . . . (800) 433-6026 info@pioneeringtech.com Safety Awareness Products | Fire Alarm Installation, Monitoring & Service PoolSure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-1500 ap@poolsure.com Swimming Pool Chemical/Supplies/Cleaning Porter PPG Paints. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 340-1843 julialehman@ppg.com Painting | Paints & Supplies PrintWithMe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (502) 593-1042 sales@printwithme.com Printing/Typesetting/Graphic Arts | Residential Products/ Services | Resident Retention | Resident Retention Functions | Resident Assistance/Social Activities Pristine Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . (813) 450-8423 FRamos@Priscoinc.com Cleaning Services | Painting | Carpet Cleaning Services Pro Care Contracting LLC. . . . . . . . . . . . . . . . . (888) 240-7682 x1 mark@procarecontracting.com General Contractors ProFormance Roofing. . . . . . . . . . . . . . . . . . . . . . . (407) 702-0206 jim@proformanceroofs.com Roofing Contractors/Consultants ProGreen Services . . . . . . . . . . . . . . . . . . . . . . . . . (407) 222-0445 marian@progreenservices.net Landscaping/Lawn Maintenance/Consulting Prolitec, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (414) 615-4680 jshankle@prolitec.com Marketing/Scent Marketing ProMAXima Strength & Conditioning. . . . . . . . . . . . (407) 429-9972 csteele@promaxima.com Exercise Equipment Proscape Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 438-7442 kodell@proscape.biz Lawn/Shrub Spraying | Landscaping/Lawn Maintenance/ Consulting | Plants/Planting Supplies | Irrigation Repairs/ Parts | Sprinkler Systems (irrigation) Publix Super Markets, Inc.. . . . . . . . . . . . . . . . . . . (407) 922-8434 stephanie.glazer@publix.com Concierge | Food Service Q Group Builders, Inc. (The). . . . . . . . . . . . . . . . . . . (215) 942-6700 mmoser@theqgroup.biz Construction | Carpentry & Refurbishing | Asphalt Paving/ Repairs | Concrete Coatings/Pool Decks/Entries | Aluminum Contractors | Cabinet/Kitchen/Bath Quality First Builders Property Restoration. . . . . . . (407) 276-2364 lauren@qfbuilders.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Construction | Fire Restoration | Water Restoration Quality Restoration & Renovations . . . . . . . . . . . . . (813) 517-1555 jj.hernandez@qualityroofinginc.net, ehsan@qualityroofinginc. net Restoration-Fire,Water & Wind-Insurance | Remodeling | Rehab | Construction | Fire Restoration Quality Roofing, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (813) 620-4797 Rick.Jenkins@qualityroofinginc.net Roofing Contractors/Consultants Quick Response Fire Protection. . . . . . . . . . . . . . . . (407) 469-2134 mbrasher@quickresponsefl.com Fire Sprinkler Installation/Inspection/Backflow/Hydrants | Fire Extinguishers | Fire Alarm Certification & Consulting | Fire Alarm Installation, Monitoring & Service | Backflow Testing & Repair R-Tistic Interiors, Inc. . . . . . . . . . . . . . . . . . . . . . . . (407) 677-6197 gretchenquinn@aol.com Painting (Applicators) | Interior Design Rapid Response Team. . . . . . . . . . . . . . . . . . . . . . . (754) 600-8143 jfinch@rrtfl.com Water Restoration | Remodeling Real Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 960-1752 alynch@realfloors.com Rehab | Carpet Sales | Floor Covering RealPage, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 820-3015 stacey.blackwell@realpage.com Computer Software/Hardware

Reaonix, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7200 gerald.jackson@reaonix.com Electrical Supplies/Services | Security Systems/Service, Installation & Monitoring | Access Control Systems | Cameras/CCTV | Fire Alarm Installation, Monitoring & Service Redi Carpet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-4700 Linda.Beach@redicarpet.com Carpet Sales | Floor Covering Reliable Roofing of Florida Inc. . . . . . . . . . . . . . . . . (407) 720-7188 angielea@reliableroofing.biz Roofing Contractors/Consultants Rent Debt Automated Collections, LLC . . . . . . . . . . (800) 467-2316 apusateri@rdacgroup.com Credit/Collection Information RentPath. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-8484 lwolters@rentpath.com Market Research | Internet Services & Design | Market Survey/ Online | Multimedia Services | Advertising/Marketing RENU Waste Management, LLC. . . . . . . . . . . . . . . . (407) 488-2753 andis@renu.green Waste/Recycling | Waste Removal/Consulting | Waste/ Recycling/Specialty/Consulting | Cleaning Services | Pressure Washing/Ext. Building Cleaning Rescon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 422-0144 lmercado@gorescon.com Fire Restoration | Water Restoration | Mold/Asbestos/Lead Remediation/Restoration & Consulting | Construction ResMan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 349-1406 heather.calderone@myresman.com Computer Software/Hardware Resource Pavement Group. . . . . . . . . . . . . . . . . . . (813) 389-0523 info@resourcepavementgroup.com Asphalt Paving/Repairs Rezcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 678-0023 payables@rapcosupply.com, Daniel.Sobremonte@ rapcosupply.com General Contractors | Maintenance Repairs | Sidewalk Repairs/ Grinding | Air Conditioning Filter/ Filter Materials | Air Conditioning Rite Rug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 466-1523 ap@riterug.com Carpet Sales | Carpet Cleaning Services | Floor Covering Rolyn Companies, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 369-5100 jandrawis@rolyncompanies.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Restoration-Fire,Water & Wind-Insurance | Crime Scene Clean-up | Fire Restoration | Water Restoration Ronald West Roofing, LLC. . . . . . . . . . . . . . . . . . . . (844) 766-9378 Paul@bardane.net Roofing Contractors/Consultants Roto Rooter Services Co.. . . . . . . . . . . . . . . . . . . . . (407) 855-7900 Scott.tuell@rotorootercorp.com Plumbing Parts/Supplies/Services | Water Restoration Safely SoftWash, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 761-3116 jw@safelysoftwash.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning SAR Diversified, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (352) 518-0981 bzeranski@sardiversified.com Roofing Contractors/Consultants | Siding/Installation | Carpentry & Refurbishing | General Contractors Second to None Landscaping and Tree Service. . . . (407) 844-4700 rene@stntrees.com Tree Services Security & Investigations, Inc.. . . . . . . . . . . . . . . . . (321) 960-6672 sai.businessdevelopment@yahoo.com Patrol Services | Security Services/On-Site | Firewatch | Unarmed security | Armed Security Service Master Plumbing Servic. . . . . . . . . . . . . . . (407) 671-6494 office@servicemasterplumbing.com Plumbing Parts/Supplies/Services Shaw Industries, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 448-8236 sean.wynn@shawinc.com Carpet Sales | Floor Covering SightPlan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 230-3594 joseph.westlake@sightplan.com Computer Software/Hardware Signal 88 Security Orlando. . . . . . . . . . . . . . . . . . . (407) 456-9006 Orlando@signal88.com Security Services/On-Site

supplier partner directory Silbar Security Of Central Florida. . . . . . . . . . . . . . (407) 552-1971 silbarflorida@gmail.com Vehicle patrol services | Unarmed security | Armed Security | Firewatch | Security Services/On-Site Skinner Waste Solutions. . . . . . . . . . . . . . . . . . . . . (904) 683-6755 russell@skinnerwastesolutions.com Waste/Recycling | Waste Removal Sky Light Roofing Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 430-9939 fabian@skylightroofingorlando.com Roofing Contractors/Consultants | Emergency Repairs | Commercial Re-roofing | Roof & Exterior Cleaning | Leak Detection Skymark Roofing, LLC. . . . . . . . . . . . . . . . . . . . . . . (352) 805-8935 david.nye@skymarkroofing.com Roofing Contractors/Consultants Smart Snakes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 502-8527 sales@smartsnakes.com Air Conditioning | Maintenance Repairs Soap & Sea Soft Washing. . . . . . . . . . . . . . . . . . . . (386) 717-7672 chad@soapandsea.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning SofitCo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 521-8775 Melody@so-fitco.com Exercise Equipment Source 1 Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . (877) 345-4473 bfields@source1sa.com Personnel/Temporary Services Southeast Floors, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 888-8008 Joel@sefloors.com Carpet Sales | Floor Covering Southeastern Laundry Equipment. . . . . . . . . . . . . . (407) 402-1571 peter@selaundry.com Coin Operated Laundry Equipment Southern Aquatic Management, Inc.. . . . . . . . . . . . (407) 416-3482 a.church@southernaquaticmgmt.com Lake Maintenance Southern Management Systems, Inc.. . . . . . . . . . . (407) 895-7100 marilyn@sms-collects.com Credit/Collection Information Sparkling Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-0333 sparklingcleanis@yahoo.com Turn-Key | Pressure Washing/Ext. Building Cleaning | Construction Cleaning Spherexx.com®. . . . . . . . . . . . . . . . . . . . . . . . . . . (918) 491-7500 bwilson@spherexx.com Advertising/Marketing | Website Development | Lead Management | Revenue Management | Software Development Spies Pool, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 847-2771 todd@spiespool.com Swimming Pool Repairs & Renovations | Chemicals/Supplies/ Cleaning Spray Soft LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (386) 200-5590 joshua@spray-soft.com Roof & Exterior Cleaning | Pressure Washing/Ext. Building Cleaning Spray-Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (423) 488-5455 mcrosby@spraylock.com Flooring Supplies/Flooring Adhesives Stealth Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . (407) 697-2348 tmiller@stealthmonitoring.com Cameras/CCTV | Security Systems/Service, Installation & Monitoring Straight Line Fence & Outdoor, LLC. . . . . . . . . . . . . (386) 873-7661 mark@straightlinefencefl.com Fencing Stratus Construction & Roofing. . . . . . . . . . . . . . . . (407) 625-5866 skramer@stratusroofing.com, office@stratusroofing.com, tlobo@stratusroofing.com Roofing Contractors/Consultants | Construction Sunbrite Outdoor Furniture. . . . . . . . . . . . . . . . . . . (407) 294-9041 will@sunbritefurniture.com Outdoor/Indoor Furniture | Awnings | Pool and Patio Furniture | Outdoor/Indoor Furniture/Refinishing Sunburst Trees & Lawncare, Inc.. . . . . . . . . . . . . . . (407) 767-0077 allison@sunbursttrees.com Irrigation Repairs/Parts | Landscaping/Lawn Maintenance | Plants/Planting Supplies | Sprinkler Systems (irrigation) | Mulch | Fountains/Sales & Service | Tree Services Surface Experts - Greater Orlando. . . . . . . . . . . . . (407) 233-3595 Syk@surfaceexperts.com Counter Repairs & Refinishing | Cabinet/Kitchen/Bath | Maintenance Repairs

Surface Spark Refinishing. . . . . . . . . . . . . . . . . . . . (352) 400-2505 surfacesparkrefinishing@gmail.com Bathtub Repairs & Refinishing | Cabinet/Kitchen/Bath | Counter Repairs & Refinishing | Rehab | Remodeling SweetWater Restoration, Inc. . . . . . . . . . . . . . . . . . (904) 880-1919 benb@swrestore.com Restoration-Fire,Water & Wind-Insurance | Construction | General Contractors | Fire Restoration | Mold Inspection Services Swet Construction Group . . . . . . . . . . . . . . . . . . . . (321) 594-5569 frank@swetconstructiongroup.com General Contractors | Interior Design | Rehab | Mold/ Asbestos/Lead Remediation/Restoration & Consulting Switch Electric LLC. . . . . . . . . . . . . . . . . . . . . . . . . (800) 929-5035 nava@switchelectric.net Electrical Supplies/Services Syndication Attorneys PLLC. . . . . . . . . . . . . . . . . . (844) 796-3428 Charlene@SyndicationAttorneys.com Legal | Financing Termite Lawn and Pest, Inc. . . . . . . . . . . . . . . . . . . (407) 447-7378 info@termitelawnandpest.com Animal/Wildlife Removal | Exterminators | Lawn/Shrub Spraying | Bed Bug Detection TextBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (850) 205-1111 brian@textbox.cc Voice Mail/Messaging | Telecommunications & Entertainment Services The Home Depot Pro. . . . . . . . . . . . . . . . (954) 922-7100 x185099 izaitz@wilmar.com Appliances | Air Conditioning Filter/ Filter Materials | Maintenance Supplies | Janitorial Supplies | Air Conditioning The Lake Doctors, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 327-1080 julian.stern@lakedoctors.com Lake Maintenance | Fountains/Sales & Service The Pool Specialist. . . . . . . . . . . . . . . . . . . . . . . . . (407) 432-8664 zain@thepoolspecialist.com Swimming Pool Repairs & Renovations | Spa & Pool Heaters | Asphalt Paving/Repairs The Property Management Law Group . . . . . . . . . . (904) 660-0020 MMucario@eviction247.com Evictions | Attorney/Court Services | Legal The Sherwin Williams Company. . . . . . . . . . . . . . . (407) 650-5091 ryan.w.davidson@sherwin.com Paints & Supplies THS National, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . (919) 741-6229 wfisher@thsnational.com General Contractors ToriTom Services, Inc.. . . . . . . . . . . . . . . . . . . . . . . (941) 907-0669 michaelhill.tas@gmail.com Asphalt Paving/Repairs | Concrete grinding/ Concrete replacement/Concrete repair | Parking Lot Maintenance | Sidewalk Repairs/ Grinding | Curb Repair/Painting Total Green Cleaning Inc. . . . . . . . . . . . . . . . . . . . . (407) 413-5561 totalgreen12@yahoo.com Carpet Cleaning Services | Turn-Key | Pressure Washing/Ext. Building Cleaning | Cleaning Services TotalPML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 342-2366 rclites.tpml@gmail.com Landscaping/Lawn Maintenance | Irrigation Repairs/Parts Trane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 654-9596 david.downs@irco.com Heating & Air Conditioning Supplies/Parts United Water Restoration Group . . . . . . . . . . . . . . . (407) 235-0577 dotb@unitedwaterrestoration.com Mold/Asbestos/Lead Remediation/Restoration & Consulting | Water Restoration | Fire Restoration US Heating and Air Conditioning, Inc. . . . . . . . . . . . (407) 774-9850 lhall@southernhvac.net Air Conditioning | Air Quality Service/Indoor | Air Conditioning Filter/ Filter Materials | Electrical Supplies/Services | Heating & Air Conditioning Supplies/Parts US Lawns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 319-9044 hannah.subh@uslawns.net Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Irrigation Repairs/Parts | Sprinkler Systems (irrigation) | Tree Services | Plants/Planting Supplies Valet Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (877) 574-2587 Briana.Sellers@valetliving.com Waste/Recycling/Specialty/Consulting Velotaz Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (954) 572-5333 velotaz@bellsouth.net Cabinet/Kitchen/Bath | Floor Covering | Rehab | Remodeling | Turn-Key

Vermana. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 601-3943 amesa@vermana.com Swimming Pool Repairs & Renovations | Fountains/Sales & Service Veteran’s Security Corps of America, Inc. . . . . . . . . (954) 731-5161 info@vscguards.com Security Services/On-Site VIP Promotional Products, LLC . . . . . . . . . . . . . . . . (423) 453-5425 sales@vipmatsandmatting.com Customized Floor Matts Vital Signs of Orlando. . . . . . . . . . . . . . . . . . . . . . . (407) 2970680 dave@vitalsignsorlando.com Signs | Signs/Flags/Banners Voiced LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 405-2382 Jason@voiced.us Software Development Washco Laundry Equipment, Inc. . . . . . . . . . . . . . . (800) 342-9683 triddling@washco.com Coin Operated Laundry Equipment Waste Connections of Florida. . . . . . . . . . . . . . . . . (407) 619-2123 payable.orlando@progressivewaste.com, mike.stutts@ wasteconnections.com Waste/Recycling/Specialty/Consulting | Waste Removal Waste Corporation of America. . . . . . . . . . . . . . . . . (352) 264-3247 Kkowske@wcamerica.com Waste/Recycling/Specialty/Consulting Waste Pro of Florida. . . . . . . . . . . . . . . . . . . . . . . . (321) 377-5391 rbelanger@wasteprousa.com Waste Removal | Waste/Recycling | Waste Removal/ Consulting | Waste/Recycling/Specialty/Consulting Watermark Restoration. . . . . . . . . . . . . . . . . . . . 1 (855) 507-1517 blangley@watermark.us.com, ltidmore@watermark.us.com Remodeling | Pressure Washing/Ext. Building Cleaning | Construction | Mold/Asbestos/Lead Remediation/Restoration & Consulting | General Contractors Watson Sloane PLLC. . . . . . . . . . . . . . . . . . . . . . . . (407)622-6751 v.monaco@watsonsloane.com Legal Wayne Automatic Fire Sprinkler, Inc.. . . . . . . . . . . . (321) 332-4599 ldmiles@waynefire.com Testing Backflow Devices | Security Systems/Service, Installation & Monitoring | Fire Alarm Installation, Monitoring & Service | Fire Sprinkler Installation/Inspection/Backflow/ Hydrants | Backflow Testing & Repair | Fire Extinguishers WellKept from Premium Trash Services. . . . . . . . . . (855) 937-4587 jamisongavin@wellkept.com Waste/Recycling/Specialty/Consulting | Waste Removal | Waste Removal/Consulting WellTech Pest Solutions . . . . . . . . . . . . . . . . . . . . . (727) 734-7726 info@welltechpest.com Bed Bug Detection | Exterminators WideEye Surveillance. . . . . . . . . . . . . . . . . . . . . . . (904) 316-4848 wes@wideeyesurveillance.com Security Systems/Service, Installation & Monitoring | Security Services/On-Site XRC, LLC dba Xtreme Roofing & Construction. . . . . (407) 960-5933 taylor@xrcfl.com General Contractors | Roofing Contractors/Consultants | Maintenance Repairs | Construction Xtreme Mats LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 392-0960 natalie@xtrememats.com Cabinet/Kitchen/Bath | Waterproofing | Leak Detection Yardi Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 921-8526 Alan.adams@yardi.com Computer Software/Hardware | Residential Products/Services | Resident Surveys | Pre-Employment/Resident Screening YottaReal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (470) 786-3186 daniel.smith@yottareal.com Software Development | Software Solutions Zee’s Roofing and Construction, Inc.. . . . . . . . . . . . (407) 875-2225 mike@zeesroofingandconstruction.com General Contractors Zen Outdoors, LLC . . . . . . . . . . . . . . . . . . . . . . . . . (407) 677-7799 zenoutdoorsllc@gmail.com Landscaping/Lawn Maintenance | Landscaping/Lawn Maintenance/Consulting | Plants/Planting Supplies Zillow Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206) 5162263 rentalsevents@zillowgroup.com Advertising/Marketing Zumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (706) 627-5733 brian.weinstein@zumper.com Advertising/Marketing | Apartment Lease-up/Apartment Leasing

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Mid-Florida Housing Summit Hosted by The Apartment Association of Greater Orlando & The Bay Area Apartment Association

Friday, October 9th, 2020 Omni Resort at ChampionsGate Apartment market overview, housing affordability, trends, opportunities, threats and more.

Registration opens soon. MidFloridaHousingSummit.com