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THE KEY www.aago.org

CONTENTS OCTOBER/NOVEMBER/DECEMBER 2021 VOLUME 47, NO. 4

www.facebook.com/AAGOPage www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/ Instagram Username: _AAGO_

Published By Direct One Print and Mail 7213 Sandscove Court, Suite 1 Winter Park, FL 32792 (407) 679-2000 FAX (407) 673-4501 www.directoneinc.com and

Apartment Association of Greater Orlando (AAGO) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288

The KEY is published quarterly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues. AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.

(703) 518-6141

5 Officers and Directors Nominated for 2022 7 From Our President 8 AAGO New Members 7 AAGO Premier Partners EDUCATION: 10 AAGO Education Calendar/Schedule 11 Student Spotlight 12 CAMT: Build Your Skills And Advance! 13 Congratulations 14 CALP: Make That Career Commitment Today 15 CAM: Invest In Your Career! 16 APASS - Have A Need For Education Speed? 20 Management Volunteer Of The Year 21 Associate Volunteer Of The Year 22 Locating Maintenance Talent Webinar Recap 23 Managing Your Professional Development EVENTS: 24 AAGO Events Calendar/Schedule 26 Save-the-Date: AAGO Golden Key Awards 27 AAGO Golden Key Awards Past Winners 28 And-So-It-Was: AAGO’s Owners & Officers Luncheon 30 Save-the-Date: AAGO’s 2022 Tradeshow 31 Save-the-Date: AAGO’s Maintenance Appreciation 32 AAGO Awarded $10,600 NAA Grant FOUNDATION: 36 AAGO Foundation Volunteer Of The Year 37 AAGO Rock & Bowl ADVOCACY: 38 Why Local? 39 In Other News LEGAL: 40 Landlords Returned To Pre-COVID Business As Usual Even Though COVID Hasn’t Returned to “Pre-COVID” Status 41 Why A Self Help Eviction Is Never A Good Thing Even I The Courthouse Is “Frozen” MARKET TRENDS: 43 NAA Connect 44 How To Tackle Turnover At Your Community And Maximize Retention YELLOW PAGES: 46 AAGO’s Supplier Partner Directory

www.aago.org

1 1

(407) 960-2910

OCTOBER/NOVEMBER/DECEMBER april/may/june 2021

Chip Tatum, CAM, NAAEI Faculty Chief Executive Officer

PRESIDENT Rachelle Hundley ARM, HCCP, CPO, CAPS Highmark Residential

VICE PRESIDENT Debby Gentry, CAM, CAPS, HCCP Concord Management

SECRETARY Melissa Dugas, CAPS Royal American Management

TREASURER Kathy Hensley, CPM Greystar

Monica Ramsey, Vice President, Member Relations

ASSOCIATE VICE PRESIDENT Alex Mauro Ross, CAS Sightplan

IMMEDIATE PAST PRESIDENT Lee Rogers, CAM, CPM Candidate JMG Realty, Inc.

Chris Mahoney, Director of Career & Program Development

Trinity Kutschinski Public Affairs Director

Beverly Duda NALP, ARM Highmark Residential

Doris Granger CPM Candidate, CAPS, CAMT JMG Realty

Justin Frost CAS Affinity Waste Solutions

Leslie Moubray ARM, CPM Candidate Bell Partners

Heather Alzate Eddy Perez CAPS, CAM CAM, CAPS, LEAP, ARM Sawgrass Apartments Kettler

Linda Beach Redi Carpet

Maurice Williams CAM, TCS (Tax Credit Specialist) OnCall Parking Manager

Jennifer Eid CAPS MAA

Meredith Torres CAPS Greystar

Jeffrey Bey Program Manager

Lee Steinhauer Government Affairs & General Counsel

Dominica Hurst Bookkeeper Michael Krause Atrium

Shana Jackson CAM Epoch Residential

THE KEY www.aago.org

Tami Swanson Massey Services

Tracy Lesse CAPS, CAM Rangewater Real Estate

Wendy Manning ContraVest

Officers and Directors Nominated for 2022 The Nominating Committee for the Apartment Association of Greater Orlando (AAGO) has selected the following slate of Officers and Directors for 2022. The Officers’ and Directors’ elections will be ratified by AAGO members at Maintenance Appreciation in October 2021, and they will be installed in January 2022.

OFFICERS President. . . . . . . . . . . . . . . . . . . . . Rachelle Hundley, ARM, HCCP, CPO, CAPS. . . . . . . . . . Vice President. . . . . . . . . . . . . . . . . Debbie Gentry, CAPS, HCCP . . . . . . . . . . . . . . . . . . . . . . Treasurer . . . . . . . . . . . . . . . . . . . . . Kathy Hensley, CPM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Secretary. . . . . . . . . . . . . . . . . . . . . Melissa Dugas, CAPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Associates Vice President. . . . . . Justin Frost, CAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Immediate Past President . . . . . Lee Rogers, CPM Candidate. . . . . . . . . . . . . . . . . . . . . . .

HighMark Residential Concord Management Greystar Royal American Management Affinity Waste Solutions JMG Realty

DIRECTORS (Alphabetized) Management. . . . . . . . . . . . . . . . . . Joelis Barandica . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Associate. . . . . . . . . . . . . . . . . . . . . Linda Beach. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Alex Colasuonno, CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Jennifer Eid, CAPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Doris Granger, CPM, CAPS, CAMT . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Shana Jackson, NALP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Michael Krause. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Tracy Lesse, CAPS, CAM . . . . . . . . . . . . . . . . . . . . . . . . . . Associate. . . . . . . . . . . . . . . . . . . . . Gregory Malinowski. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Wendy Manning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Chip O’Kelley. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Eddy Perez, LEAP, CAM, CAPS, ARM. . . . . . . . . . . . . . . . Associate. . . . . . . . . . . . . . . . . . . . . Tami Swanson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Management. . . . . . . . . . . . . . . . . . Meredith Torres, CAPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . Associate. . . . . . . . . . . . . . . . . . . . . Maurice Williams, TCS. . . . . . . . . . . . . . . . . . . . . . . . . . . .

ConAm RediCarpet Bridge Property Management MAA JMG Realty Epoch Residential Atrium Management RangeWater RezCor ContraVest First Communities Kettler Massey Services Greystar OnCall Parking Manager

NOMINATING COMMITTEE Chair:

Lee Rogers. . . . . . . . . . . . AAGO Immediate Past President . . . . . . . . . . . . . . . . . . Heather Alzate. . . . . . . . Director. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Beverly Duda. . . . . . . . . . Director. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Alex Mauro Ross. . . . . . . Associates VP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leslie Moubray. . . . . . . . Director. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rachelle Hundley. . . . . . President (Non-Voting) . . . . . . . . . . . . . . . . . . . . . . . . . . .

JMG Realty PRG Real Estate HighMark Residential SightPlan Bell Partners HighMark Residential

Many thanks to our 2021 Nominating Committee, Chaired by Lee Rogers, for the thoughtful and professional manner in which you handled the important task of selecting and proposing the association’s leadership for 2022! OCTOBER/NOVEMBER/DECEMBER 2020

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FROM OUR PRESIDENT AAGO Members It seems like I have been ending each week for the last 18 months with… “Well, that happened.” While this year may have been fraught with both challenges and opportunities we have proven that this industry is innovative, dynamic, and prosperous. And, in spite of what might seem like a constant string of “groundhog days,” our volunteer leaders and AAGO team members have been diligently preparing the association and the industry for success well into the future… I’m including a few sneak previews of these ongoing efforts below. AAGO turns 50 next year (even though we don’t look a day over 30). The 50th Anniversary Task Force, Co-Chaired by Lee Rogers and Debbie Gentry, is excited to celebrate our past and provide members with a vision for the next 50 years! Look for a special tribute and kick off of our 50th anniversary festivities at the Golden Key Awards this year on December 4th. If you have any special memories, stories, or photos you would like to share please send them to us FiftyYears@aago.org. 1,926 - that’s how many donuts were delivered in our August member outreach blitz organized by our Membership and Special Events Committees! In the words of the great philosopher, Homer Simpson, “mmmmm donuts.” Thank you to our Committee leaders Sarah Hawthorne, Jen Bell, Mallory Hoffmeyer, Michelle Lippai and all of the committee members who beat the streets to show appreciation for our members and promote upcoming events! Donut worry if you missed out this time as more engagement opportunities are in the works. Last month we also announced our 2021 Volunteers of the Year! Each year selecting folks for this recognition is like picking the perfect unicorn from a herd of unicorns. Congratulations to Mallory Hoffmeyer with RangeWater, our Management Volunteer of the Year and Josh Keller with RealFloors, our Supplier Volunteer of the Year! An additional shout out to my former colleague, Lori Agudo with Royal American, on her recognition as the AAGO Foundation Volunteer of the Year! We are looking forward to featuring Mallory, Josh, and Lori at The Golden Key Awards in December. You can learn more about these deserving super star volunteers in this issue of The Key. In May, the Board of Directors established the Diversity, Equity, & Inclusion Committee (DEI) as a standing entity as a demonstration of our commitment to foster an association where a diverse array of voices are lifted, supported, and celebrated. The DEI Committee, Chaired by Ricardo Alicea, has hosted a number of crucial conversations including the “Coffee Club” and most recently the Industry Influencers Series. This effort has not gone unnoticed, and we are excited to announce that AAGO was selected as an NAA Diversity & Inclusion grant recipient in September! The $10,000+ received will be matched by the AAGO Board and used to create a DEI Leadership Certificate in partnership with Valencia College’s Peace & Justice Institute, and to provide resources to bolster the DEI Plan of Work. I could not be more proud of the progress our association, our members, and our industry has made despite the odds this year. There are too many recent accomplishments and initiatives to feature in one letter, and that’s a pretty good problem to have! The best way to be “in the know” is to be involved in volunteering on a committee or offering your time and talent to the association. There is a place for everyone no matter your position, priority, or passion! Thank you for supporting AAGO and for the role you play in providing quality rental housing to residents throughout central Florida. I look forward to seeing you at Maintenance Appreciation this month at The Fun Spot (you know it will be awesome, because FUN is literally in the name) and at The Golden Key Awards in December! Sincerely,

Rachelle

Rachelle Hundley, ARM, CAPS, HCCP, CPO 2021 AAGO President Assistant Regional Vice President, Highmark Residential

Welcome To All Our New Members

New Community & Management Company Members

19 SOUTH 3050 Station Square Kissimmee, FL 34744 384 Units

LUMA HEADWARTERS 4000 Headwaters Way Orlando, FL 32837 328 Units

THE VERGE STUDENT LIVING 11841 Jefferson Commons Circle Orlando, FL 32826 312 Units

ASCEND SOUTH CREEK 3060 Southcreek Boulevard Orlando, FL 32824 300 Units

SIGNAL POINTE APARTMENTS 2500 Howell Branch Road Winter Park, FL 32792 368 Units

VALENCIA GROVE II 2751 Dillard Road Eustis, FL 32726 110 Units

BRIXTON LANDING 357 Orange Avenue Longwood, FL 32750 80 Units

STONE CREEK 1211 Semoran Boulevard Casselberry, FL 32707 59 Units

VILLAGES AT HALIFAX II 101 Rip Collins Drive Daytona Beach, FL 32114 80 Units

EOS 12221 East Colonial Drive Orlando, FL 32826 296 Units

THE ADDISON GATEWAY 7200 North Frontage Road Orlando, FL 32812 323 Units

VILLAGES AT HALIFAX IIA 101 Rip Collins Drive Daytona Beach, FL 32114 13 Units

HERITAGE VILLAGE COMMONS 357 Orange Avenue Longwood, FL 32750 123 Units

THE ADDISON LAKE BRYAN 12570 Splendid Place South Daytona, FL 32119 266 Units

WARLEY PARK APARTMENTS 1500 West 25th Street Sanford, FL 32771 81 Units

INDIGO CHAMPIONS RIDGE 1005 Champions Ridge Drive Davenport, FL 33896 300 Units

New Associate Members BIOAWAY 2405 West Princeton Street, Suite 1 Orlando, FL 32804 Carpet Cleaning Services; Crime Scene Cleanup; Water Restoration CUSTOM KLOSETS AND CABINETS 6403 N. 50th Street Tampa, FL 33610 Cabinets | Kitchens | Baths

FORTRESS TECHNOLOGY SOLUTIONS 118 16th Avenue South, Suite 200 Nashville, TN 37203 Software Solutions GATEWISE 12333 Snowden Road, Suite B92250 Houston, TX 77080 Access Control Systems; Automatic Access Systems; Gates/Surveillance Systems; Key Control Systems; Software Solutions

DAILY DISPOSAL VALET WASTE JD RESTORATIONS 7208 W. Sand Lake Road, Suite 305 Orlando, FL 32819 10501 S Orange Avenue, Suite 107 Waste/Recycling/Specialty/Consulting; Waste/ Orlando, FL 32824 Recycling; Waste Removal/Consulting; Waste Fire Restoration; Restoration-Fire,Water & Removal Wind-Insurance; Water Restoration; Emergency Repairs; Mold Inspection Services EST CONSTRUCTION LLC 6094 Feather Lane Sanford, FL 32771 Construction; Turn-Key; Remodeling; Rehab FIFTH THIRD BANK 901 East Byrd Street, Suite 1140 Richmond, VA 23219 Financing

JSA CONTRACTING INC 4431 Brookfield Corporation Drive, Unit H Chantilly, VA 20151 Bathtub Repairs & Refinishing; Construction; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Painting; Turn-Key

LIBERTY RENT GUARANTEE 246 Woods Edge Court Marietta, GA 30068 Electronic Payment Service; Financing; PreEmployment/Resident Screening; Resident Retention; Resident Surveys MARTINEZ PAINTING GROUP LLC DBA MPG MANAGEMENT 2530 Michigan Avenue, Suite D Kissimmee, FL 34744 Construction; Painting; Rehab SMIOTA 4812 Miramar Drive, Unit 3102 Madeira Beach, FL 33708 Concierge Services; Computer Software & Hardware; Package Delivery; Parcel/Package Lockers

AAGO’S MISSION STATEMENT The Source of advocacy, education, and networking opportunities for the apartment industry in central Florida.

AAGO

A PA R T M E N T A S S O C I AT I O N O F G R E AT E R O R L A N D O est. 1972

Thank you to our 2021 Premier premier Partners! partners!

AAGO EDUCATION

EDUCATION EDUCATION CALENDAR CALENDAR OCTOBER OCTOBER

CAM: RISK MANAGEMENT LEGAL 07 CAM:07RISK MANAGEMENT &&LEGAL 08 SELLING WITHOUT CONCESSIONS 08 SELLING WITHOUT CONCESSIONS 12 FAIR HOUSING & BEYOND 12 FAIR HOUSING & BEYOND CAM: RESIDENT EXPERIENCE REVIEW 21 CAM:21RESIDENT EXPERIENCE &&REVIEW

28-29 CAMT: & 21 & 2 28-29 HVAC CAMT:DAY HVAC1DAY

NOVEMBER NOVEMBER 10 CPR/ EMERGENCY RESPONSE

10 CPR/ EMERGENCY RESPONSE COURSE COURSE 17 EPA IN ENGLISH

17 EPA IN ENGLISH

DECEMBER DECEMBER 1010Landlord Law Landlord Tenant Tenant Law

16-17CPO CPO DAY DAY 1 & 2 16-17 2

STAYTUNED TUNED FOR FOR 2022... 2022... STAY 10

THE KEY www.aago.org

AAGO EDUCATION

Student Spotlight Cali Anthony, CAM, CAPS Property Manager Royal American Management, Inc.

The CAPS designation speaks to my commitment to unwavering superior professionalism, upholding industry standards, and continued learning – merits that will boost my professional credibility. I am, however, driven by individual stories and the collective impact made on clients and the community. It is often said that continued personal and professional development ensures that “mistakes are highlighted, help can be offered and received, best practices can be shared, skills can be learned and/or finetuned” and so enabling you to empower others through education. My gratitude to the AAGO - the extensive knowledge gained on systems, procedures, and requirements, not only heightened my technical knowledge but, ensured that I am better able to divide complex concepts into understandable “bites” that staff, clients, owners, and community could understand. With a desire to further my career, the skills acquired and honed throughout my CAPS journey have undoubtedly equipped me to make a more meaningful impact on the lives of clients, colleagues, juniors, owners, and the broader community, in the property management industry, as I move up the corporate ladder. Thanks again to AAGO for the invaluable opportunity. Cali Anthony, CAM, CAPS

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EDUCATION

THE KEY www.aago.org

AAGO EDUCATION

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Congratulations

to the following individuals for successfully completing their prestigious NAAEI Professional Designations.

Certified Apartment Manager

Alejandra Colasuonno, CAM Nolan Mcanally, CAM April Miller, CAM Errick Rees, CAM Clifford Windle, CAM

Certified Apartment Portfolio Supervisor

Cali Anthony, CAPS Jonathan Chapman, CAPS Verryck Cornelius, CAPS John Kozlarek, CAPS

Certified Apartment Maintenance Technician

Carlton Moye, CAMT Mathew Olson, CAMT Juan Sanchez, CAMT

If you are interested in enrolling in an upcoming designation program, please visit www.aago.org or email Jeffrey Bey at Jeffrey@aago.org.

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EDUCATION

Make that career commitment today. ŏ !.0%"%! ŏ , .0)!*0ŏ ! /%*#ŏ .+"!//%+* ( ŏ ŏ ŏ ŏ"+.ŏ(! /%*#ŏ +*/1(0 *0/Čŏ +* %!.#!/Čŏ * ŏ .!!.ŏ $ *#!./ŏ3%0$ŏ$+/,%0 (%05Čŏ.!0 %(Čŏ +.ŏ 1/0+)!.ŏ/!.2% !ŏ!4,!.%!* !ċ CALP Program Schedule: June 15 - Module 1 July 13 - Module 2 July 27 - Module 3

$!ŏ ŏ !.0%"%! ŏ , .0)!*0ŏ ! /%*#ŏ .+"!//%+* (ŏ +1./!ŏ3%((ŏ $!(,ŏ5+1ŏ! .*ŏ0$!ŏ ŏ .! !*0% (Čŏ) *5ŏ,!+,(!ņ/ŏ"%./0ŏ%* 1/0.5ŏ .! !*0% (Čŏ/$+3%*#ŏ5+1.ŏ!),(+5!.ŏ0$ 0ŏ5+1ņ.!ŏ +))%00! ŏ0+ŏ ŏ .!!.ŏ%*ŏ.!/% !*0% (ŏ,.+,!.05ŏ) * #!)!*0ċŏ

YOU’LL LEARN ABOUT: • Using technology to generate traffic • Measuring and managing your community’s reputation • Inspecting the leasing center, tour route, model units, and vacant apartments • Researching the competition and building relationships with competitors • Compiling a comprehensive community resource tool

• Applying fair housing law and communicating rental criteria • Qualifying prospective residents according to rental policy • Preparing and reviewing leases with new residents • Move-in processes • Responding to resident issues and maintenance requests

• Creating effective marketing plans

• Building relationships with residents and creating a sense of community

• Relationship sales processes and evaluating your personal sales performance

• Reporting incidents, maintaining documentation, and taking corrective action

• Evaluating a prospect’s commitment level and overcoming objections

• Maximizing revenue and operational efficiency

• Preparing prospects for the next steps in the rental process

• Conducting a market survey

• Securing and processing lease renewals

To register or for more information please visit www.aago.org or contact Chris Mahoney at chris@aago.org

THE KEY www.aago.org

Cost: $349 for APASS Subscribers $399 Member $499 Non-Memberr

AAGO EDUCATION UPDATED CURRICULUM!

Invest in your career! CERTIFIED APARTMENT MANAGER Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals.

If you’re a community manager or experienced assistant manager we recommend this course!

You’ll learn about: • Occupancy rates

• Contractors and vendors

• Comprehensive marketing plans

• Recruitment, hiring, orientation, and training of high-caliber employees

• Sales team management and product readiness • Equitable treatment of current and potential residents

Class Schedule March 11th - Industry Experience & Financial Management March 24th- Property Maintenance April 7th - Human Resources April 21st - Marketing May 12th - Legal & Risk Management May 25th - Resident Experience & Review

• Resident retention and the maintenance of a positive company image • Consistent and ongoing resident communication • Positive resident service and issue resolution • Enforcement of company policy in compliance with laws and regulations

• Systematic employee evaluation • Employment regulations and record keeping • Analysis of the property’s financial operations with corrective actions for underperformance • Monitoring of property performance to achieve the owner’s investment goals • Accounting principles and practices

• Property inspections

• Maximizing net operating income

• Preventive maintenance programs

• Reporting property performance honestly and accurately

• Service request process • Apartment turnover process

To register or for more information please visit www.aago.org or contact Jeffrey Bey at jeffrey@aago.org or Chris Mahoney at chris@aago.org

*All classes start at 9 am at the AAGO office

$875 APASS $975 Members $1,275 Non Members

Apartment Association of Greater Orlando AAGO Headquarters 340 N. Maitland Ave Maitland, Florida 32751

OCTOBER/NOVEMBER/DECEMBER 2021

aaGO EDUCATION AAGO educaTiOn

14 16

The THE Key KEY www.aago.org

Multi-Family Specialists

AAGO aaGO EDUCATION evenTS

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Congratulations MANAGEMENT MANAGEMENT VOLUNTEER VOLUNTEER OF OF THE THE YEAR! YEAR!

Mallory Mallory Hoffmeyer Hoffmeyer || RangeWater RangeWater

Mallory Hoffmeyer stepped into her role as Chair of the Special Events Committee in 2020 just before the Mallory Hoffmeyer stepped into her role as Chair of the Special Events Committee in 2020 just before the pandemic seemingly halted in-person event programming. Not one to be deterred, Mallory and her Committee pandemic seemingly halted in-person event programming. Not one to be deterred, Mallory and her Committee members rose to the challenge of providing high-quality engagement and recognition opportunities for members rose to the challenge of providing high-quality engagement and recognition opportunities for members. members. Most notably, Mallory convened the sub-committee that developed “The Experience Makers (EMA)” to replace Most notably, Mallory convened the sub-committee that developed “The Experience Makers (EMA)” to replace the canceled Golden Key Awards. Members nominated team members in a number of creative categories the canceled Golden Key Awards. Members nominated team members in a number of creative categories including, but not limited to, “Resourcefulness & Problem Solving," “Adaptation and Flexibility," and "Leadership." including, but not limited to, “Resourcefulness & Problem Solving," “Adaptation and Flexibility," and "Leadership." All EMA nominees were presented with special lapel pins and received special recognition during our 2021 All EMA nominees were presented with special lapel pins and received special recognition during our 2021 Installation Dinner. This effort was so successful that many of the elements from the EMAs will be incorporated Installation Dinner. This effort was so successful that many of the elements from the EMAs will be incorporated into the 2021 Golden Key Awards! into the 2021 Golden Key Awards! Ms. Hoffmeyer leads with integrity, humility, and an enduringly positive spirit and we are honored to select her as Ms. Hoffmeyer leads with integrity, humility, and an enduringly positive spirit and we are honored to select her as this year’s Management Volunteer of the Year. this year’s Management Volunteer of the Year.

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AAGO EDUCATION

Congratulations ASSOCIATE OF THE YEAR!

Josh Keller | Real Floors Josh Keller, a recovering maintenance professional turned supplier partner, is arguably more reliable than Old Faithful. Mr. Keller has and continues to volunteer his time, talent, and energy into supporting his former peer group. AAGO is fortunate to have a robust education program supported by a cadre of industry experts and volunteer instructors like Josh. While we believe all of our instructors set the standard, Mr. Keller is truly the cream of the crop. His technical proficiency, expertise, and ability to simplify complex information are invaluable skills. All of which countless maintenance professionals have benefitted from at a time when they needed it most. Josh is generous with his time and talents on multiple levels, and has even been willing to fill in for instructors with impacted schedules in as little as 24 hours! Mr. Keller is a genuine, compassionate, and engaged professional who leads by example and his recognition is more than well deserved. We are honored to select him as this year's Supplier Partner of the Year.

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EDUCATION LOCA TING MAINTEN ANCE TALENT CAPS EXPRESS RECAP LOCATING MAINTENANCE TALENT May 13-16, 2021

WEBINARRECAP RECAP WEBINAR

Missy Dugas Missy Dugas Royal American

Royal American

n ye y A AAGAO GO BByy CChhr ri si sMMa a hh oo ne D i r e c t o r o f C a r e e r & P r o ram e lvoepl o D i r e c t o r o f C a r e e r & P r o g rg am D eDv e mpem n te n t From creating synergy From creating synergy for for onsite staff, practices onsite staff, bestbest practices for for monitoring employee monitoring employee satisfaction andand team moral, satisfaction team moral, tipstips andand techniques for for techniques employee retention, to even employee retention, to even diving intointo the the resources We Royal diving resources Wewere werejoined joinedbyby Royal DouglasWoolley Woolley needed to develop an an American's Vice Douglas needed to develop American'sRegional Regional Vice CarrollManagement Management apprenticeship program that that President, Missy Dugas, Carroll apprenticeship program President, Missy Dugas, funnels into the company Carroll Management's funnels into the company Carroll Management's new talent from outside the Regional Maintenance new talent from outside the Regional Maintenance industry, viewers got an inDirector, Douglas Woolley, industry, viewers got an inDirector, Douglas Woolley, depth experience with lots of Kettler's General Manager, We couldn't be prouder of these dedicated individuals spent 4 consecutive days (including depth experience with lots of a Saturday and Kettler's General who Manager, takeaways. Eddy Perez,Led andby Valencia Sunday) grinding away at the CAPS curriculum. our CAPS instructor extraordinaire, Alex Jackiw, these takeaways. Eddy Perez, and Valencia College's Head Instructor persevering professionals from all across the country gained crucial knowledge to help them further their College's Head Instructor If you weren't able to join us, topics from Matt Olson who spearheads knowledge and skillsets in managing property portfolios. CAPS covers a variety of different you annual weren't able join us, Matt Olson who spearheads plans employee performance and recruitment to capital improvement and operating budgets. If you are no Ifworries, we have thetofull the Apartment Maintenance interested in learning more about the CAPS program or wish to add your name to the CAPS 2022 Waitlist, please no worries, we have the full the Apartment Maintenance recording on the AAGO Technician program at the reach out to Chris Mahoney. recording onyou thewill AAGO Technician program at the website. There also college. There you will also college. findwebsite. the AAGO job board with resumes forAAGO qualified Our esteemed panelists find the jobcareer board with seekers looking for their next enlightened our audience resumes for qualified career Our esteemed panelistsas Eddy Perez opportunity! they revealed our the audience toll the seekers looking for their next enlightened as Kettler Eddy Perez labor on opportunity! they shortage revealedhas the taken toll the Kettler Last but certainly not least, their low on laborportfolios. shortageFrom has taken Our CAPSmoral instructor is the Chief Operating Officer of Hayes Gibson weLast want to thank you our least, employee to delayed but certainly not their portfolios. From low was the Property Services. She 2013 Chairman of the Board for NAA. incredible panelists - Missy, maintenance requests, our want to thank you our in the Resident employee moral to delayed She is an Assistant Professor at we Ball State University Doug, Eddy, and Matt - we viewers were able to share in incredible - Missy, real estate broker maintenance requests, ourprogram. Property Management Alex ispanelists also a licensed can't thank them enough for the holds distressthe the labor and Certified Manager (CPM) Doug, Eddy, and Matt -and we CAPS designations viewers were able to shareProperty in generously donating their shortage has caused. It and has a Master's degree in Education. can't thank them enough for the distress the labor Alex Jackiw, CAPS, CPM, C3P time, talent, and energy on wasn't all bad news, our generously donating their shortagealso hasshared caused. It subject and helping panelists some Specia l Th abad n knews, Y o uourt o o u rthis Stime, p on so r sand talent, energy wasn't all provide further insight to whaton innovative ways their this subject and panelists also shared some their colleagues are helping doing to companies are managing this provide further insight to what innovative ways their help fill these essential crisis and persevering their colleagues are doing to companies are managing this positions. forward. OnAugust August11th, 11th,AAGO AAGO held On held aninformative informativewebinar webinar an onon thethe currentclimate climateofofthe the labor current labor shortage shortagefor formaintenance maintenance personnel. personnel.

CONGRATULATIONS CAPS STUDENTS

Matt Olson Valencia College

Matt Olson Valencia THE KEY College www.aago.org

crisis and persevering forward.

help fill these essential positions.

AAGO EDUCATION

MANAGING YOUR PROFESSIONAL DEVELOPMENT Keep track of all your professional development needs right from your AAGO member compass! Review the latest news, double-check your registration for that upcoming class or event, and even run your own continuing education credit (CEC) report!

Simply log on to https://www.aago.org/, go to your member compass and click on the "My Events" tab.

Once on the My Events tab, you can view previously attended programming and in the upper right-hand corner, by clicking "Continuing Education Report" run, view, and download an exportable list of all your education credits. OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EVENTS

EVENTS CALENDAR 4TH QUARTER

DATES ARE SUBJECT TO CHANGE MAINTENANCE APPRECIATION OCTOBER 21, 2021 WWW.AAGO.ORG/EVENTS/MA2021

GOLDEN KEY AWARDS DECEMBER 4, 2021 WWW.AAGO.ORG/EVENTS/2021GKA 24 24

THE THE KEY KEY www.aago.org www.aago.org

AAGO EVENTS Roofing to ceilings, foundations to faucets, to heating and cooling...

You can count on us!

CGC 1523954 • CCC 1329086 • CMC 1250093 • CFC 1428601 • 24 Hour Emergency Services • Providing Preferred Pricing to Apartment

and Condominium Communities We Proudly Service

• Residential & Commercial

• All HVAC Makes & Models

Construction & Roofing Services Rooﬁng Renovations Rehabs New Construction

HVAC Services

Installation Service Work Preventative Maintenance System Repairs

• Apartment & Condominium Communities

Property Maintenance Services Interior & Exterior Painting Drywall Texture Carpentry Siding/Sofﬁt/Fascia Punch Out/Make Ready Reﬁnishing Concrete

Plumbing Services Water Heaters Repiping Repairs Backﬂow Lift Stations Fixture Replacement Tile Stoppages Jetting Video

connect with us!

OCTOBER/NOVEMBER/DECEMBER 2021

GOLDEN KEY AWARDS JOIN US! Save the Date ! Saturday, December 4, 2021 Saturday, 6:oo p.m. th 2021 December 4 Dinner at 7:00 pm

Cocktail Hour from 5:30 pm until 6:45 pm

Hilton Orlando International Drive AwardParkway, Ceremony at Florida 8:00 32819 pm 6001 Destination Orlando,

Online nominations open August 1st to 31st www.GoldenKeyNominee.com WWW.AAGO.ORG/EVENTS/2021GKA

APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:

GOLDEN KEY AWARDS A look at past winners! N O M I N AT I O N P R O C E S S

To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination. There is no limit to the number of entries in a category. All members of AAGO are eligible to enter. Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)

Individual Achievement Awards

Team/Property Awards

Maintenance Supervisor of the Year

Community of the Year

Property Manager of the Year

Best Lease-Up Community of the Year

Assistant Manager of the Year Leasing Manager of the Year

Service Team of the Year

Service Tech of the Year

Affordable Community of the Year

Porter/Groundskeeper/Housekeeper of the Year

Luxury Community of the Year

Management Company Rookie of the Year Leasing Consultant of the Year Regional Supervisor of the Year Corporate Support Person of the Year (Management) Corporate Support Person of the Year (Supplier)

Renovated Community of the Year Student Housing Community of the Year Best Curb Appeal Best Social Media Campaign of the Year Interior Design: Clubhouse, Model, Leasing Office

Account Executive of the Year (Supplier)

Best Marketing Campaign

Supplier Company Rookie of the Year

Supplier Company of the Year

AAGO EVENTS

And So It Was... OWNERS & OFFICERS LUNCHEON This year's Owners and Officers Luncheon was hosted at the dazzling Town Trelago apartments. The Luncheon featured OWNERS & OFFICERS LUNCHEON insightful presentationsLUNCHEON from... OWNERS & OFFICERS

This year's Owners and Officers Luncheon was hosted at the This year’s dazzling Owners and Officers Luncheon hosted at thehosted dazzling This year's Owners and Officerswas Luncheon was atTown the Trelago Town Trelago apartments. The Luncheon featured apartments.dazzling The Luncheon featured insightful presentations from... Town insightful Trelago apartments. Thefrom... Luncheon featured presentations insightful presentations from...

Lee Steinhauer

Government Affairs & Legal Counsel Lee AAGO | Steinhauer GOBA LeeAffairs Steinhauer Government & Legal Counsel

Luke Wickham

Senior Managing Director, Investments Luke Wickham Institutional Property Advisors Luke Wickham Senior Managing Director, Investments

AAGO | GOBA Institutional Property Advisors Government Affairs & Legal Counsel Senior Managing Director, Investments Presentations covered a variety ofInstitutional topicsProperty including current AAGO | GOBA Advisors Presentations covered a variety of topics including current multifamily market trends and projections, shifting political Presentations covered a variety of topics including current Presentations covered a variety of topics including current multifamily market trends multifamily market trends and projections, shifting political landscapes, as political well aslandscapes, an overview of as current and emerging multifamily market trends and projections, shifting political and projections, shifting as well an overview of current and landscapes, as well as an overview of current and emerging landscapes, as well as an overview of current and emerging emerging issues. issues. issues.

issues.

Whiskey and Bourbon PAC Raffle Winners Whiskey and Bourbon PAC Raffle Winners

2021 Owners and Officers Luncheon Attendees 2021 Owners and Officers Luncheon Attendees

For more on this year's Luncheon visit, year's Luncheon visit, 2021 Owners and Officers Luncheon Attendees aago.org/news/ownersandofficers aago.org/news/ownersandofficers For more thisyear's year’s Luncheon, visit visit, For more ononthis Luncheon aago.org/news/ownersandofficers

ForPAC more this Whiskey and Bourbon Raffleon Winners

aago.org/news/ownersandofficers

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AAGO EVENTS

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EVENTS

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April 26, 26, 2 22 2 22 Exhibition Space on ExhibitionApril Space on Sale Sale Now! Now! Exhibition Space on Sale Now! Exhibition Space on Sale Now! T H E C E N T R A L F L O R I D A F A I R G R O U N D S T H E

C E N T R A L

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the the QR QR code code or or visit: visit: the the QR QR code code or or visit: visit: the the QR QR code code or or visit: visit:

https://shows.map-dynamics.com/aago2022/?register https://shows.map-dynamics.com/aago2022/?register https://shows.map-dynamics.com/aago2022/?register https://shows.map-dynamics.com/aago2022/?register

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AAGO EVENTS See You There! See You There!

MAINTENANCE MAINTENANCE

APPRECIATION APPRECIATION

This year, we're taking Maintenance This year, taking Maintenance Appreciation towe're Fun Spot! Join us for an evening Appreciation to Fun Spot! Join us for an evening full of food, drinks, and rides in celebration of our full of food, drinks,maintenance and rides in celebration of our hard-working professionals. hard-working maintenance professionals.

When: Thursday, October 21, 2021 | 5:30PM-9PM When: Thursday, October 21, 2021 | 5:30PM-9PM Where: Fun Spot Orlando 5700 Fun Spot Way Where: Fun Spot Orlando Orlando, FL 32819 5700 Fun Spot Way Orlando, FL 32819 Maintenance Professionals: $45 Maintenance Professionals: $45

Members: $65 Members: $65

For additional information and registration visit, For additional information and registration visit, aago.org/events/ma2021 aago.org/events/ma2021

Interested in sponsoring Maintenance Appreciation? Interested sponsoring Maintenance Appreciation? ContactinMonica Ramsey | monica@aago.org Contact Monica Ramsey | monica@aago.org OCTOBER/NOVEMBER/DECEMBER 2021

AAGO EVENTS

AAGO Awarded $10,600 NAA Grant

Grant Supports Diversity, Equity, & Inclusion (DEI) Campaign

THE ROI OF DEI AAGO and the Diversity, Equity, and Inclusion Committee are elated to announce that the association was selected as the top recipient, of three total grantees, of the National Apartment Association (NAA)'s 2021 Innovation in Diversity and Inclusion Grant Recipients sponsored by The Home Depot Pro. The grant gives us [the association] the ability to bolster momentum of our DEI efforts and further demonstrate our commitment to impacting lives and lifting the voices of underrepresented segments of the apartment industry. Over the last year and a half, our Diversity, Equity, and Inclusion committee has been hard at work putting together its 2021-22 Plan of Work. This grant provides the resources needed to advance, fund, and execute a few of the committee's top initiatives at the caliber they deserve. The committee workshopped its Plan of Work and identified priority projects that, if accomplished, would render the most tangible impacts for the industry and those underrepresented. The grant will be utilized to carry out the DEI Committee's Plan of Work including: Launch a Diversity, Equity, and Inclusion Leadership Academy

The association will be partnering with Valencia College's Peace and Justice Institute to develop a DEI "Leadership Academy." The Academy and its curriculum will be offered to AAGO members at no cost and facilitated by experts specializing in diversity, equity, and inclusion.

Conduct a Demographic Survey of Association Membership

The association will commission a research firm to conduct an anonymous demographic survey of AAGO membership in an effort to more thoroughly understand the diverse backgrounds of central Florida's industry workforce.

Our DEI committee will begin putting these projects in motion by the end of the year and additional information about their progress, timelines, and ways to get more involved in them will be made available via the AAGO website. We are eager to get to work on our 2021-22 Plan of Work and excited to utilize this funding to take our efforts and impacts to the next level. DIVERSITY, EQUITY, AND INCLUSION MISSION STATEMENT: "We are greater because we are equal. AAGO Believes in fostering an environment where diversity and inclusion are valued and celebrated by all."

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AAGO evenTS EVENTS aaGO

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When was the last time you updated your AAGO member profile? Your connection with AAGO is extremely important to us! Keeping your company/contact information current is key to ensuring you receive our communications, that you are aware of and able to take advantage of exclusive member benefits, and most importantly, that your AAGO membership is tailored to your interests. Whether you got a new email address, a new phone number, changed companies, or simply want to add preferred contact information, updating your member profile is easy and can be done in minutes. Unsure of how to update your member profile? Follow the steps below and for additional information, contact VP of Member Relations, Monica Montalvo Ramsey. #WeAreAAGO

OCTOBER/NOVEMBER/DECEMBER 2021

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AAGO FOUNDATION

VOLUNTEER OF THE YEAR Lori Agudo Royal American Management

Lori Agudo is a tireless supporter and champion of the AAGO Foundation's A tremendousefforts champion of industry drive philanthropy volunteerism, Loriin philanthropic and volunteerism. Mrs. Agudo has and played a pivotal role Agudo has played a crucial role in the success of the Foundation's efforts. the success of the Foundation's charitable efforts. She has spearheaded From her role in the creation and execution of the Industry Relief Fund (IRF) and to her successful drives to encourage donations of everything from diapers infant for giving tireless support of our charity partners, her passion back has and supplies to hygiene items in concert with the AAGO Trade Show and Rock-Nwith theofFoundation. continues toefforts shine through her work Bowl! These have yielded thousands donations in supporting our charity partners and hundreds of precariously housed and homeless families Over the lastcentral year and a half, Lori's unwavering dedication to her community throughout Florida. and the organizations we serve has helped the Foundation bolster its efforts and impact. 2020 and 2021, we hosted a variety ofdedication donation drives to the Over theInlast year and a half, Lori's unwavering to thetailored Foundation, Lori not only brought forth has the idea needs of our partners. to do so, butour she saw her community and the organizations we serve, helped us bolster the drives through helping to ensure successful execution. impact. Lori Agudo is a shining star in the Foundation ranks. Her efforts, working alongside the Friends of the Foundation, the Foundation Board, and the As demonstrated above, Lori Agudo is a shining star in the Foundation ranks. For hundreds of donors clearly demonstrate the apartment industry's "heart." these reasons and more, we are elated to name her our Volunteer of the Year.

For these reasons, and many more, we are proud to name Lori our Volunteer of the Year!

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AAGO FOUNDATION

2021 Rock N Bowl Event

FUND

R A IS

FOR C AR

K K C C O O R R & B BO OW WL L

The AAGO Foundation’s Annual Fundraising event was a major SUCCESS. We raised $12,582 which was matched by an anonymous donor for a total of $25,164. There was a request for hygiene product donations from our charity partners and we were able to collect over 1,000 hygiene products, exceeding our goal to split among our local charity partners. We want to thank our attendees, donors, and sponsors for another fantastic evening. We couldn’t have done it without your generosity and support. #WeAreAAGO

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO ADVOCACY

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AAGO ADVOCACY

IN OTHER NEWS BOD Approves Creation of Government Affairs Council During the August 2021 Board of Directors meeting, creation of the AAGO Government Affairs Council was formally approved. Its creation will play a crucial role in helping take our advocacy efforts to the next level. The Government Affairs Council will work alongside the AAGO Government Affairs Team and help formulate official positions on issues and identify and rank them by priority. With a multitude of evolving challenges and shifting political landscapes, approval of the GAC could not have come at a better time. The Council is currently "under construction," but will be made up of 12 industry leaders who serve in either a multisite role (property management) or have 5+ years of industry experience (supplier partner/professional service firm.) If you are interested in potentially serving on the Government Affairs Council, we encourage you to complete the interest/participation form. You may do so via aago.org/volunteer-opportunities or by using the QR code to the left.

Get Involved! Citizen Advisory Board Openings Each County and municipal government has advisory boards and committees that individuals who work and/or live in may apply to serve on. Many of these advisory boards focus on areas that directly impact our industry. In many cases, issues and even proposed ordinances are brought to these advisory boards/committees for discussion early on in the process. Having AAGO members serving on these boards/committees is an extremely impactful way to gain advanced knowledge of potential issues and have the ability to influence them. We are aware of several advisory board openings. If you or someone you know would be interested in serving on a board or would like additional information, please contact Lee Steinhauer or Trinity Kutschinski.

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO LEGAL LEGAL NEWS by KEVIN KNIGHT

LANDLORDS RETURNED TO PRE COVID BUSINESS AS USUAL EVEN THOUGH COVID HASN’T RETURNED TO “PRE-COVID” STATUS Two very recent decisions by the U.S. Supreme Court are going to have a huge impact on tenants paying rent and landlords being able to evict. This article will review the cases of Chrysafis v Marks and Alabama Association of ReaLtors v Dept of Health and Human Services. By: Kevin Knight THE ULTIMATE RULINGS:

argued that the Center for Disease Control had reimposed the moratorium on evictions for properties participating in

CHRYSAFIS V MARKS: In this case, the plaintiff sought an injunction from the enforcement of Part A of the Covid Emergency Eviction and Foreclosure Prevention Act (CEEFPA). The court noted that part A of CEEFPA generally allows a tenant to “self certify” that they have a financial hardship and the landlord can’t contest it. The Court found that this violates the rule that “no many can be a judge in his own case.” As such, the Court granted the

federal assistance programs or subject to federally backed loans. The US Supreme Court determined that the stay was no longer justified under the traditional “four factor test.” The Court also stated that if the moratorium was going to continue, it would take an “Act of Congress”……so the clock is now ticking and the question will be whether there is an Act of Congress that is going to reinstate the moratorium.

injunction but also noted that there is a Tenant Safe Harbor Act (“TSHA”) which allows tenants to raise a Covid related

CONCLUSION: these two opinions are going to have far

hardship defense to an eviction.

ranging implications for landlords seeking to evict tenants all over the country for nonpayment. Both sides will draw

ALABAMA ASSOCIATION OF REALTORS V DEPT OF HEALTH AND HUMAN SERVICES: In this case, the realtors sought to “vacate” the “stay” imposed on eviction proceedings related to nonpayment of rent. The Department

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similarities and distinctions to the cases in an effort to either have the cases apply or be determined as being not applicable.

AAGO LEGAL

WHY A SELF HELP EVICTION IS NEVER A GOOD THING EVEN IF THE COURTHOUSE IS “FROZEN” A lot of Florida landlords (and everywhere else for that matter) are very frustrated that the courthouse appears “frozen” for nonpayment evictions. There’s certainly a fear with the rise in Covid Delta variant cases that the courthouses will become even more locked down to nonpayment evictions than with the original Covid restrictions..

Coupled with the number of tenants who have racked up a large amount of unpaid rent, there’s a certain landlord mentality that maybe self help eviction is an “option to the courthouse.” It’s not. The recent case of Powers v Whitcraft 2021 WL 3084907 (Fla. 4th DCA July 21, 2021) makes this abundantly clear. We’ll consider the Powers case and learn from its cautionary tale. THE POWERS FACTS: Powers placed an ad on Craigslist seeking to rent a room for her and her teenage daughter. Whitcraft responded to the ad and advised that Powers and her daughter could stay with him in a house that he was renting for $600/month and ½ of the utilities. After moving in, Powers accused Whitcraft of acting inappropriately to Powers’ daughter. Powers contacted the police and the police came to the home to investigate. Whitcraft requested that the police remove Powers and her daughter from the home which the police declined. Whitcraft then elected to leave the rented home himself. After Whitcraft left, Powers woke a few days later to the electricity and water being shutoff and locks being placed on their boxes by Whitcraft. Powers called the police and she and a neighbor cut the locks in the police officer’s presence. A few days later, Powers came home and discovered the electricity was not work, that the landlord had entered the home and left the refrigerator door open. This spoiled Powers’ food and “soured” her on living in the home. The very next day Powers discovered that the water wasn’t working. THE POWERS SUIT: Powers had enough of Whitcraft’s actions and filed suit against Whitcraft pursuant to Section

83.67(1), Florida Statutes, which provides that: a residential landlord “shall not cause, directly or indirectly, the termination or interruption of any utility service furnished the tenant, including, but not limited to, water ... electricity ... or refrigeration, whether or not the utility service is under the control of, or payment is made by, the landlord”). Powers claimed that Whitcraft violated her rights 5 different ways which would amount to a recovery of $9k (3 months of $600/month rent x 5 violations). THE POWERS LAWSUIT TAKES A TWIST: The trial court determined that Powers didn’t prove that a landlord tenant relationship existed between her and Whitcraft and ruled in Whitcraft’s favor! POWERS COUNTER PUNCHES WITH AN APPEAL: Not satisfied with the trial court’s ruling in Whitcraft’s favor, Powers appealed the decision to a higher court (i.e., the District Court of Appeal). DCA DETERMINES THAT POWERS IS WHAT SHE CLAIMS TO BE: The DCA sided with Powers that she had a landlord tenant relationship with Whitcraft, was therefor a tenant and was entitled to seek recovery under Section 83.67. The DCA returned/remanded the case to the trial court to determine if Powers proved the landlord violated Section 83.67 and to determine the amount of damages to be awarded if Powers prevailed. MORAL OF THE STORY: A self help eviction creates an avenue of financial recovery for a tenant who may have not paid rent for several months. It hardly seems worth it. Even if the courthouse doors appear “frozen”, better to wait to evict than to indirectly or directly force the tenant to vacate.

OCTOBER/NOVEMBER/DECEMBER 2021

AAGO MARKET TRENDS

Connect With NAA NAA Sues Federal Government to Recover Industry’s Losses Under Nationwide Eviction Moratorium By Rick Graf, Cushman & Wakefield 2021 National Apartment Association Chairman of the Board

The National Apartment Association (NAA) on July 27 filed a lawsuit in the U.S. Court of Federal Claims to recover damages on behalf of rental housing providers that have suffered severe economic losses under the U.S. Centers for Disease Control and Prevention’s (CDC) federal eviction moratorium and ensure that similar measures can never again be enacted. The suit, NAA et al. v. The United States of America, is open to all rental housing providers who have been damaged by and are operating in a state or locality under the federal eviction moratorium. Learn more, check your eligibility and join at naahq.org/CDC-evictionmoratorium-lawsuit

Monthly Payment Plans Now Available on Visto

Visto now offers an easy monthly payment option with Affirm. Set-up is quick and easy for a real-time decision and checking eligibility. Make monthly payments with no hidden fees. Visit store.gowithvisto.org

Stay in the Know: Sign Up for NAA Newsletters

From operations insights to leading-edge marketing strategies NAA’s suite of weekly and monthly e-newsletters are designed to leave readers with the business intelligence needed to be more efficient, effective and profitable in their rental housing operations. To sign up, email newsletters@naahq.org and request any or all of the following: • Industry Insider • Apartment Innovations • Apartment Advocate • Operations Insights • Apartment Business Update

Uncovering the Housing Trends of Gen Z

Discover Gen Z renter geographical preferences, homeownership and renting sentiments and preferred apartment amenities from a justreleased NAA/Satisfacts/ApartmentRatings survey, “The Complexities of the Digital Generation.” Visit naahq.org to view the summary. Member login required to view full survey results.

COVID-19 Rental Housing Support Initiative Resources to Aid Industry

The COVID-19 Rental Housing Support Initiative, sponsored by Yardi and produced by the Institute of Real Estate Management (IREM); National Apartment Association (NAA); National Association of

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Residential Property Managers (NARPM); and National Multifamily Housing Council (NMHC)—built solutions in key support areas to help the industry survive and thrive through the pandemic and beyond. Access the resources at covidinitiative.rentalhousingindustry.org

Affordable, Quality Healthcare Options Exclusively for NAA Members

Give your employees access to the care they need. NAA has an arrangement with Decisely, a third-party insurance broker, to offer affordable, quality healthcare products that work for every situation, including: • Customized medical, dental and vision plans and cost sharing • Supplemental benefits such as group disability, accident, hospital and life insurance • Accessible health care and telemedicine Learn more about helping keep your employees healthy and happy at www.naahq.org/insurance.

Diversity & Inclusion Resources

NAA is committed to developing resources and guidance that promote a diverse and inclusive workforce in the rental housing industry. We encourage you to access and utilize these resources and apply them in your workplace. NAA’s Diversity & Inclusion Committee develops these resources for NAA affiliates, and most importantly—our member companies. Visit naahq.org/diversity-inclusion

Manage Risk and Compliance with NAA Click & Comply

NAA’s performance management and compliance software, NAA Click & Comply, allows property management companies to consolidate processes and systems into one place for ease of use and transparency. Automate, save time and trust that your properties are remaining compliant. Because companies are always seeking to enhance onsite operations to avoid unbudgeted expenses and increase asset performance, NAA Click & Comply does just that by creating actionable intelligence for your asset’s life cycle. What you can expect from using NAA Click & Comply: • Mitigated risk and preventative maintenance for your properties • More efficient onsite teams • Improved performance • Streamlined communications • Dashboards to see property performance across your entire portfolio • Asset preservation • Implementation within 60 days Learn more about NAA Click & Comply and request a demo at comply.naahq.org

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How to Tackle Turnover At Your Community And Maximize Resident Retention By Ashley Tyndall, Chief Relationship Officer at Swifty https://beswifty.com/AAGMCO As a multifamily professional, you know that resident retention is key to the success of your property. Retaining residents is just as important, if not more so, than getting new ones. Decreasing your resident turnover can not only save you in annual expenses but it can also liberate hours of work from the maintenance team that can be spent on other pertinent issues. It can also lead to stronger long-term relationships with your community. Potential residents should never be looked at as an entry in a database or a contact in a CRM (Customer Relationship Manager). What renters perceive is reality to them, which is why it is important to ensure your residents feel comfortable and welcome at your property. This requires properties to anticipate the needs of community members, and the best way to do that is to get to know them. Below, we’ve outlined strategies for multifamily professionals to maximize retention and enhance the resident experience in the process:

FOCUS ON SERVICE-BASED AMENITIES Amenities are not the point of differentiation in today’s saturated market; amenities have become a necessity. Properties need to take a customer service approach that permeates every aspect of their operation: prospecting renters, leasing, community engagement, planning resident events. Valet Living found that home cleaning, package delivery, and pet services are among the most desired services for renters. About 88% of respondents claim they would use a pet care service and 73% are interested in home cleaning. Your marketing approach also needs to reflect these service-based amenities. While everyone loves a sparkling infinity pool, what really attracts and retains residents is knowing they live in an apartment community that cares about their specific needs and has an on-site security guard, an after-hours call number for maintenance emergencies, concierge services like dry cleaning and package delivery, and so much more. 44

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MAKE SURE YOU HAVE A RESPONSIVE WEB DESIGN A multifamily website is the centerpiece of a strong brand identity, which is why your property needs to make it the best it can be. As more people access the internet via their mobile devices, responsive web design will continue to be the most important feature for apartment websites. A good apartment website will be mobile-friendly, responsive, creative, and will drive brand recognition.

CREATE AND DISTRIBUTE A RESIDENT NEWSLETTER Newsletters aren’t just a tactic to market your property; they are a way to stay in front of your residents on a regular basis and offer them resourceful information. Consider distributing a newsletter every week or month to offer reminders to residents of all the fun events taking place in your community. This newsletter can be in an email format or printed and dropped in your residents mailboxes. Take this opportunity to offer resident deals, amenity or property updates, highlight community events, and other value-add content.

MAKE SOCIAL MEDIA THE CENTERPIECE TO YOUR STRATEGY The business world is changing, and those multifamily properties that refuse to change with it will find themselves falling by the wayside. Today’s residents want you to meet them where they already are, and that’s on social media. It’s critical to actively connect, engage, and inspire residents through your social media presence. Host special giveaways and contests, share relevant news, offer easy recipes, or highlight local happy hours. Position yourself as a trusted and valued resource to attract new residents and retain current ones.

MAKE IMPROVEMENTS BASED ON RESIDENT FEEDBACK No apartment community is perfect, and property managers can’t please everyone. However, the properties that don’t listen to their residents or make improvements will see the highest turnover. Negative feedback, left unanswered, has the power to turn into negative word of mouth. When a property responds,

AAGO MARKET TRENDS

not only does it demonstrate a commitment to that resident relationship, but it demonstrates a standard of customer service for any prospective resident who might be flipping through your property reviews. Create custom surveys, hand out comment cards, run polls via social media or email, or utilize feedback management software to reach your residents and learn their likes and dislikes about the community. Remember, residents don’t care about how you obtained the feedback if you don’t execute on it. Initiate opportunities to gain resident feedback, then respond accordingly to make the resident experience a pleasant one.

CREATE AN APP FOR YOUR COMMUNITY Many of today’s tech-savvy residents don’t just want a mobile-friendly experience; they want mobileonly. With technology at their fingertips, it’s easy to lose their attention. Developing an app for your apartment community not only puts you top of mind and sets you apart from the competition, but it can help eliminate some of the pain points of apartment living. For example, residents can receive maintenance alerts, learn updates about the property and amenities, and pay rent on their mobile device.

DEVELOP A RESIDENT REFERRAL PROGRAM Despite how inviting your community is, residents often need an extra push to actively recruit their friends. Incentivize your residents for referrals by offering gift cards, cash, or rent credits. Several software companies also offer gamification programs and apps that can not only increase your property’s brand awareness but also encourage current residents to renew or refer their friends. These programs allow renters to complete tasks and collect points which are then exchanged for gift cards.

UTILIZE LIVE CHAT ON YOUR WEBSITE Live chats have proven to be one of the highest converting self-help solutions. A live chat can provide residents with instant access to answers they seek and an easy route to acquiring important information. The

simplicity of being able to type right where they are is unbeatable. Within seconds they can have what they need to move forward.

PERSONALIZE COMMUNICATIONS WITH CRM TECHNOLOGY Customer Relationship Management (CRM) is the solution to personalizing all of your property’s communications with renters. A CRM can assist properties in tracking renters’ actions as well as storing their personal information. This data can be integrated into properties’ online communications with residents and create personalized content.

ADD A THOROUGH FAQ TO YOUR WEBSITE A detailed FAQ page is often an appreciated resource in creating an effortless resident experience. This allows renters to quickly view answers to questions they may have without having to call a leasing agent or wait for a response via email or social media.

ADD A VIRTUAL PROPERTY TOUR As the technology behind virtual reality progresses, it significantly enhances residents’ online apartment search experience. With a high-quality virtual property tour offered on your website, prospective renters can potentially view the entire community and decide to rent all online. STRATEGIES TO INCREASE YOUR APARTMENT LEAD GENERATION As technology advances and resident demands change, it will be up to you to promote these amenities as part of your apartment marketing strategy; this will ensure resident needs are met and that the community is keeping pace in the amenities arms race. And while these strategies can help you enhance the resident experience, it’s important to couple these efforts with updated amenities, quick service, and an attentive leasing team. Improving your resident retention will help build a strong community, one people will not only want to live in but will recommend to all their friends — and it is all dependent on the property’s entire team making a continuous effort. OCTOBER/NOVEMBER/DECEMBER 2021

SUPPLIER PARTNER DIRECTORY

AAGO Yellow Pages

Providing our members with a more detailed directory, this directory will be published twice a year. 407apartments. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 505-4332 pete@ilsnetwork.com Advertising/Marketing

AFR Furniture Rental. . . . . . . . . . . . . . . . . . . . . . . . (407) 608-5141 jdiblasio@rentfurniture.com Furniture/Housewares Sales/Leasing

ASI Landscape Management, Inc.. . . . . . . . . . . . . . (407) 988-0551 CPadgett@ameriscapeusa.com Irrigation Repairs/Parts; Landscaping/Lawn Maintenance

A&E All Purpose Services LLC. . . . . . . . . . . . . . . . . (407) 409-6237 management@aeallpurposeservices.com Concierge Services; Construction Cleaning; Waste Removal; Waste Removal/Consulting; Waste/Recycling; Waste/ Recycling/Specialty/Consulting

Aire-Master of Metro Orlando. . . . . . . . . . . . . . . . . (407) 977-0373 metroorlando@airemaster.com Cleaning Chemicals & Supplies; Janitorial Supplies; Marketing/Scent Marketing

Ask An Adjuster. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 466-5235 ChelseeL@AskAnAdjuster.com Restoration-Fire,Water & Wind-Insurance; Roofing Contractors/Consultants; Insurance Services/Risk Management; Leak Detection; Mold Inspection Services

Aaxon Laundry Systems. . . . . . . . . . . . . . . . . . . . . (954) 772-7100 roberts@aaxon.com, Amberp@aaxon.com Coin Operated Laundry Equipment Able Construction Group, Inc.. . . . . . . . . . . . . . . . . (407) 399-0305 melissa@ablegcgroup.com General Contractors Absolute Crime & Trauma Bio Clean . . . . . . . . . . . . (321) 303-8531 lori@absolutebioclean.com Cleaning Services; Crime Scene Cleaning; Waste Removal; Waste/Recycling/Specialty/Consulting Absolutely Amazing Refinishing, Inc . . . . . . . . . . . . (407) 444-9000 tammyt@aarefinishing.net, officemgr@aarefinishing.net Bathtub Repairs & Refinishing; Cabinets | Kitchens | Baths; Counter Repairs & Refinishing Accelerated Waste Solutions of North Amer. . . . . . . (813) 447-3608 sherrodh@acceleratedwaste.com, info@acceleratedwaste.com Bulk Waste Removal; Waste Removal; Waste/Recycling; Waste/Recycling/Specialty/Consulting Access Control Technologies, Inc.. . . . . . . . . . . . . . (407) 422-8850 kathy.lowery@actflorida.com, robert.payne@actflorida.com Access Control Systems

AJS Building & Renovations, Inc.. . . . . . . . . . . . . . . (407) 298-9700 info@ajsflorida.com General Contractors; Remodeling; Restoration-Fire,Water & Wind-Insurance All American Water Restoration. . . . . . . . . . . . . . . . (407) 704-8723 Louis@Allamericanwaterrestoration.com Mold/Asbestos/Lead Remediation/Restoration & Consulting; Water Restoration All County Pavement Solutions M & M Asphalt . . . . (407) 610-8069 orlando@allcountypaving.com, ap@allcountypaving.com Asphalt Paving & Repair All Florida Septic. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 982-0037 carol@allflseptic.com Lift Station; Maintenance Repairs; Sewer/Septic All Weather Contractors . . . . . . . . . . . . . . . . . . . . . (904) 781-7060 jquiett@allweathercontractors.com Air Conditioning; General Contractors; Heating & Air Conditioning Supplies/Parts; Plumbing Parts/Supplies/ Services; Roofing Contractors/Consultants ALN Apartment Data, Inc.. . . . . . . . . . . . . . . (800) 643-6416 x205 laura@alndata.com, tenjey@alndata.com Market Data; Market Research

Activ Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 487-0206 anita.alberger@actvanswer.com Answering service

American Platinum Builders, Inc.. . . . . . . . . . . . . . . (407) 674-7045 info@apbuilders.co Construction; General Contractors; New Construction/ Remodel/Interior Design; Remodeling; Turn-Key

Aderhold Roofing Corporation. . . . . . . . . . . . . . . . . (813) 681-3735 robert@aderholdroofing.com Roofing Contractors/Consultants

Apartment Lease-Up Experts . . . . . . . . . . . . . . . . . (305) 318-9714 magda@apartmentleaseupexperts.com Apartment Lease-up | Apartment Leasing; Leasing Company

Admiral’s Casual Furniture . . . . . . . . . . . . . . . . . . . (800) 476-7328 mattg@admiralfurniture.com Outdoor/Indoor Furniture; Pool and Patio Furniture

Apartment Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 557-6100 seanbailey@apartmentlife.org Resident Assistance/Social Activities; Resident Retention; Resident Retention Functions; Residential Products/Services

ADT Multifamily Division. . . . . . . . . . . . . . . . . . . . . (754) 399-7580 larrymeadows@adt.com Access Control Systems; Cameras | CCTV; Fire Alarm Installation, Monitoring & Service; Security Systems/Service, Installation & Monitoring Advanced Fire & Security, Inc.. . . . . . . . . . . . . . . . . (407) 744-1234 richie@advfireonline.com, albert@advfireonline.com Access Control Systems; Cameras | CCTV; Fire Alarm Installation, Monitoring & Service; Fire Sprinkler Installation/ Inspection/Backflow/Hydrants; Security Systems/Service, Installation & Monitoring Advanced Plumbing & Drain Cleaning, Inc.. . . . . . . (207) 286-1092 Info@adv-plumbing.com Backflow Testing & Repair; Plumbing Parts/Supplies/ Services; Testing Backflow Devices Affinity Waste Solutions. . . . . . . . . . . . . . . . . . . . . (407) 808-0550 gfrost@affinitywastesolutions.com Bulk Waste Removal; Waste Removal; Waste Removal/ Consulting; Waste/Recycling; Waste/Recycling/Specialty/ Consulting Affordable Quality Painting. . . . . . . . . . . . . . . . . . . (407) 467-5416 rob@aqpaintingco.com Painting; Painting (Applicators)

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Apartment Postcards, Inc.. . . . . . . . . . . . . . . . . . . . (800) 973-3317 sonny.apartmentpostcards@gmail.com Advertising/Marketing; Promotional Products/Events ApartmentJobs.com. . . . . . . . . . . . . . . . . . . . . . . . (877) 682-6200 jbeckman@apartmentjobs.com Advertising/Marketing Apex Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 846-1435 mf@apexsecurityinc.com Security Services/On-Site AppFolio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (866) 648-1536 info@appfolio.com Computer Software & Hardware Arbor Contract Carpet. . . . . . . . . . . . . . . . . . . . . . . (407) 438-1129 marketing@arborcarpet.com Carpet Sales; Floor Covering ARD Distributors, Inc.. . . . . . . . . . . . . . . . . . (800) 282-3377 ext35 Phillip@ardonline.com Appliance Refinishing & Repair; Appliances; Maintenance Supplies

Asphalt365 Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 344-1194 mimi@asphalt365.com Asphalt Paving & Repair; Curb Repair/Painting; Painting (Applicators); Parking Lot Maintenance; Pressure Washing/ Ext. Building Cleaning Asset Overwatch Services. . . . . . . . . . . . . . . . . . . . (407) 530-6489 kevin@assetoverwatch.com Security Services/On-Site; Security Systems/Service, Installation & Monitoring Asurety Dryer Vent & Fireplace Inspections. . . . . . . (866) 800-4282 info@asurety.net Dryer Vent Cleaning; Fireplace Cleaning ATI Restoration. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 858-8978 erica.hedges@atirestoration.com Construction; COVID-19; Emergency Repairs; General Contractors; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Restoration-Fire,Water & Wind-Insurance Atlantic Southern Paving and Sealcoating. . . . . . . . (407) 502-0040 gordon@atlanticsouthernpaving.com Asphalt Paving & Repair; Parking Lot Maintenance Baxter Restoration . . . . . . . . . . . . . . . . . . . . . . . . . (407 423-5553 trodabaugh@baxterrestoration.com COVID-19; Fire Restoration; Mold/Asbestos/Lead Remediation/Restoration & Consulting; RestorationFire,Water & Wind-Insurance; Water Restoration BEHR Paint Company. . . . . . . . . . . . . . . . . . . . . . . (407) 414-6199 AmSchmidt@behr.com Construction; Maintenance Repairs; Painting; Paints & Supplies; Remodeling Belfor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 856-6970 suzanne.larson@us.belfor.com Crime Scene Clean-up; Fire Restoration; General Contractors; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Roofing Contractors/Consultants; Water Restoration Best karpet klean. . . . . . . . . . . . . . . . . . . . . . . . . . (614)725-6462 abrowning@bestkarpetklean.com Carpet Cleaning Services; Carpet Dyeing; Carpet Sales Better NOI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (770) 853-8641 JMontgomery@betternoi.com Credit/Collection Information BG Multifamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 314-2068 ccrispo@bgmultifamily.com Personnel/Temporary Services BioAway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 530-5558 joespringsteen@bioaway.com Carpet Cleaning Services; Crime Scene Clean-up; Water Restoration Biohazard Response, Inc.. . . . . . . . . . . . . . . . . . . . (407) 862-5552 mail@biohazardresponse.com Crime Scene Cleaning Blue Stream Fiber. . . . . . . . . . . . . . . . . . . . . (954) 752-7244 x154 jennie.m.rios@gmail.com TV Cable/Contract Consulting

SUPPLIER PARTNER DIRECTORY BluSky Restoration Contractors. . . . . . . . . . . . . . . . (877) 251-2798 zcline@goblusky.com Commercial Roofing & Repair; General Contractors; Mold/ Asbestos/Lead Remediation/Restoration & Consulting; Restoration-Fire,Water & Wind-Insurance

Clean Tec Services LLC.. . . . . . . . . . . . . . . . . . . . . (407) 730-8819 info@cleantecservices.com Carpet Cleaning Services; Cleaning Services; COVID-19; Pressure Washing/Ext. Building Cleaning; Water Restoration; Window Cleaning

BMS CAT, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 353-9454 gneuman@bmsmanagement.com Fire Restoration; Mold/Asbestos/Lead Remediation/ Restoration & Consulting; Restoration-Fire,Water & WindInsurance; Water Restoration

Coastal Reconstruction Group, Inc. . . . . . . . . . . . . . (407) 644-1800 amyjames@coastalreconstruction.com Construction; Fire Restoration; General Contractors; Mold/ Asbestos/Lead Remediation/Restoration & Consulting; Rehab; Restoration-Fire,Water & Wind-Insurance

BroadStar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (305) 216-3200 shannanc@BroadStar.com Telecommunications & Entertainment Services

Cohen Construction Inc. . . . . . . . . . . . . . . . . . . . . . (386) 848-4562 Dan@CohenConstruction.net Fire Restoration; General Contractors; Maintenance Repairs; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Water Restoration

Buy & Sell Fitness. . . . . . . . . . . . . . . . . . . . . . . . . . (800) 900-0526 Oliver@buyandsellfitness.com Exercise Equipment Caldwell and Gregory. . . . . . . . . . . . . . . . . . . . . . . (800) 927-9274 kgebhardt@caldwellandgregory.com Coin Operated Laundry Equipment CAM Services & Repair LLC . . . . . . . . . . . . . . . . . . (407) 286-7573 cbarfield@camservice.net Asphalt Paving & Repair; COVID-19; Curb Repair/Painting; Parking Lot Maintenance Camp Construction Services. . . . . . . . . . . . . . . . . . (813) 622-6610 charrell@campconstruction.com Construction; Remodeling; Roofing Contractors/Consultants Career Strategies, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 663-0310 CMccarty@csi4jobs.com COVID-19; Personnel/Temporary Services Carpet Valle, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 814-3920 contact@carpetvalle.com Carpet Cleaning Services; Carpet Dyeing CCMULTI LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 696-1331 greg@ccmulti.com Air Quality Service | Indoor; Bathtub Repairs & Refinishing; Carpet Cleaning Services; Dryer Vent Cleaning; Water Restoration

Commercial Fitness Products, Inc.. . . . . . . . . . . . . (407) 221-1974 sales@commfitnessproducts.com Exercise Equipment Commercial Laundries of West Florida . . . . . . . . . . (813) 886-1477 mike@clwf.net Coin Operated Laundry Equipment Conex Recycling Corporation. . . . . . . . . . . . . . . . . . (866) 879-2663 jason@conexrecycling.com Waste/Recycling Conservice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 415-3963 rhooker@conservice.com Utilities Consolidated Waste Systems . . . . . . . . . . . . . . . . . (239) 478-9304 gedmundscws@gmail.com Cleaning Services; Compactor Rentals; Power Washing; Pressure Washing/Ext. Building Cleaning; Waste/Recycling/ Specialty/Consulting Construction Services Group. . . . . . . . . . . . . . . . . . (407) 777-3943 CSGCORP@GMAIL.COM Carpet Cleaning Services; Cleaning Services; Construction Cleaning; Painting; Pressure Washing/Ext. Building Cleaning; Remodeling

Central Florida Strategies. . . . . . . . . . . . . . . . . . . . (407) 377-6847 adlp@cflstrategies.com Government Consulting Services

Contractors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (678) 489-2900 ctardy@contractorsinc.com Construction; General Contractors; Roofing Contractors/ Consultants

Century Fire Protection. . . . . . . . . . . . . . . . . . . . . . (321) 319-8850 david.solomon@centuryfp.com Access Control Systems; Fire Alarm Certification & Consulting; Fire Alarm Installation, Monitoring & Service; Fire Extinguishers; Fire Sprinkler Installation/Inspection/Backflow/ Hydrants

CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . (855) 491-2696 kgibbons@saferent.com Credit/Collection Information; Electronic Payment Service; Insurance Services/Risk Management; Resident Screening; Software Solutions

CFL Painting and Home Repairs . . . . . . . . . . . . . . . (407) 429-1119 cflpaintingandrepairs@gmail.com Painting; Rehab; Preventative Maintenance; Pressure Washing/Ext. Building Cleaning; Maintenance Repairs Chadwell Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . (888) 341-2423 marketing@chadwellsupply.com Air Conditioning; Air Conditioning Filters & Materials; Light Bulbs/Light Fixtures; Maintenance Supplies; Plumbing Parts/ Supplies/Services Chase Roofing & Contracting . . . . . . . . . . . . . . . . . (813) 275-9400 steven@chaseroofing.com Roofing Contractors/Consultants Checkpoint ID, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . (623) 240-2371 leighann@checkpointid.com Resident Screening Cinch Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (214) 784-5008 a.cordina@cinchkit.com Cabinets | Kitchens | Baths City Recycling Group, LLC. . . . . . . . . . . . . . . . . . . . (813) 886-2686 Hasan@cityrecyclinggroup.com Clothing Recycling; Waste/Recycling/Specialty/Consulting

Custom Klosets and Cabinets. . . . . . . . . . . . . . . . . (813) 246-4806 tjpetrou2@gmail.com, Ckcstaff@Customclosetsandcabinets.com Cabinets | Kitchens | Baths Cutting Edge Carpet, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 244-5588 jill@cuttingedgecarpet.com Carpet Sales; Floor Covering; Rehab; Remodeling D. Sink, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 474-8274 jodi@sinkincsigns.com, darrinsink@yahoo.com Advertising/Marketing; Printing/Typesetting/Graphic Arts; Promotional Products/Events; Signs; Signs/Flags/Banners Daily Disposal Valet Waste . . . . . . . . . . . . . . . . . . . (888) 382-8932 DailyDisposalllc@gmail.com Waste/Recycling/Specialty/Consulting; Waste/Recycling; Waste Removal/Consulting; Waste Removal Davis Air-Vac & Carwash, Inc.. . . . . . . . . . . . . . . . . (407) 673-2777 davisvac@gmailc.om Car Wash/Coin Operated/Vac & Water Machines DBK Construction & Service Solutions. . . . . . . . . . . (386) 860-0020 kenny@godbk.com Air Conditioning; Construction; Electrical Supplies/Services; General Contractors; Plumbing Parts/Supplies/Services Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP. . . . . . . . . . . . . . . . (407) 422-2454 tkk11@dbksmn.com Attorney & Court Services DMI Paving & Sealcoating. . . . . . . . . . . . . . . . . . . . (407) 298-8558 lfernandez@driveway.net Asphalt Paving & Repair DOGIPOT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 888-4627 linda@dogipot.com Janitorial Supplies DRIRITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 347-2789 scott@driritetampa.com Restoration-Fire,Water & Wind-Insurance; Carpet Cleaning Services; Carpet Dyeing; Mold Inspection Services; Mold/ Asbestos/Lead Remediation/Restoration & Consulting EA Steamers LLC . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 209-9055 easteamersllc@gmail.com Carpet Cleaning Services; Mold/Asbestos/Lead Remediation/ Restoration & Consulting Elite Flooring & Design, Inc.. . . . . . . . . . . . . . . . . . (813) 341-3501 mcraig@elitefloor.com Carpet Sales; Flooring Supplies/Flooring Adhesives

Cornerstone Renovation Group. . . . . . . . . . . . . . . . (863) 937-9061 jcoon@cornerstonerenogroup.com

Elite Pest Systems . . . . . . . . . . . . . . . . . . . . . . . . . (407) 331-0030 kotaylor@hotmail.com Exterminators

CORT (407) 678-2677 sabrina.mendoza@cort.com Furniture/Housewares Sales/Leasing

Elite Steam, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 718-6478 elitesteampartners@gmail.com Carpet Cleaning Services

CoStar Apartments.com Network . . . . . . . . . . . . . . (407) 505-8774 kalexander@costar.com Advertising/Marketing; Internet Services & Design; Market Research; Multimedia Services

Entrata. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (801) 375-5522 cbaiocco@entrata.com Computer Software & Hardware; Electronic Payment Service; Insurance Services/Risk Management; Lead Management; Multimedia Services; Revenue Management

Creative Multicare, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 241-8998 mmode@creativemulticare.com Cabinets | Kitchens | Baths; Carpet Cleaning Services; Painting; Turn-Key Creative Playthings. . . . . . . . . . . . . . . . . . . . . . . . . (407) 695-8855 FLplaygrounds@gmail.com Playground & Park Equipment; Playground/Shade & Park Equipment

Enviro Tree Service. . . . . . . . . . . . . . . . . . . . . . . . . (407) 574-6140 jtankersley@envirotreeservice.com Tree Services ePremium Insurance. . . . . . . . . . . . . . . . . . . (513) 972-4880 x470 ann.padgett@epremium.com Insurance Sales; Insurance Services/Risk Management

Criste Construction, Inc.. . . . . . . . . . . . . . . . . . . . . (407) 324-2222 bfcriste@cristeconstruction.com Construction; General Contractors

Erica’s cleaning service. . . . . . . . . . . . . . . . . . . . . (321) 999-4527 ericbalom@ymail.com Advertising/Marketing; Cleaning Services; Construction Cleaning

CSC ServiceWorks . . . . . . . . . . . . . . . . . . (407) 365-3835 x50514 events@cscsw.com Coin Operated Laundry Equipment

EST Construction LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 732-4476 payables@estconstruction.biz Construction; Turn-Key; Remodeling; Rehab

OCTOBER/NOVEMBER/DECEMBER 2021

SUPPLIER PARTNER DIRECTORY ET &T Distributors, Inc.. . . . . . . . . . . . . . . . . . . . . . (365) 322-7789 erin@ettflorida.com Construction; Dog Park; Outdoor/Indoor Furniture; Playground & Park Equipment; Playground/Shade & Park Equipment; Pool and Patio Furniture

Freeman Security Services Inc.. . . . . . . . . . . . . . . . (407) 507-3880 administration@freemansecurityservices.com Armed Security; Safety Awareness Products; Security Services/On-Site; Security Systems/Service, Installation & Monitoring; Unarmed security

Everlast Construction Group, LLC . . . . . . . . . . . . . . (770) 772-0752 bsparenberg@everlastllc.com Carpentry & Refurbishing; Construction; General Contractors; Painting; Roofing Contractors/Consultants

Fresh Aire of Tampa Bay. . . . . . . . . . . . . . . . . . . . . (813) 792-4870 tampabay@freshaire.com Scent Marketing

Exclusive Cleaning Services LLC. . . . . . . . . . . . . . . (407) 730-9785 alex@exclusivecleaningsvcs.com Carpet Cleaning Services; Cleaning Services; Power Washing; Pressure Washing/Ext. Building Cleaning; Waste/ Recycling/Specialty/Consulting Exercise Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 996-8890 john@exercisesystems.com Exercise Equipment Exxcel Mechanical Services, LLC . . . . . . . . . . . . . . (407) 982-4449 lalvarado@sunshineairandplumbing.com Air Conditioning; Plumbing Parts/Supplies/Services Ferguson Facilities Supply. . . . . . . . . . . . . . . . . . . . (407) 427-0073 errett.sechler@ferguson.com Air Conditioning; Appliances; Light Bulbs/Light Fixtures; Maintenance Supplies; Plumbing Parts/Supplies/Services Ferran Services & Contracting, Inc . . . . . . . . . . . . . (407) 422-3551 ytarragona@ferran-services.com Electrical Supplies/Services Fetch Package Delivery. . . . . . . . . . . . . . . . . . . . . . (256) 337-0581 ahammond@fetchpackage.com Package Delivery Fifth Third Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . (757) 339-6208 Kellie.Dickerson@53.com Financing FireAvert, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (801) 692-0306 nathan@fireavert.com Fire Alarm Installation, Monitoring & Service Firetronics, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 774-6900 mcollier@firetronics.com Fire Alarm Certification & Consulting; Fire Extinguishers; Fire Sprinkler Installation/Inspection/Backflow/Hydrants; Security Systems/Service, Installation & Monitoring; Wireless Service

FSI Construction. . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 550-1902 Kara@fsiconstruction.com Construction Funnel Leasing, Inc. . . . . . . . . . . . . . . . . . . . . . . . . (509) 481-1660 josh.patino@funnelleasing.com Apartment Lease-up | Apartment Leasing; Lead Management; Marketing/Scent Marketing; Revenue Management; Software Solutions Gatewise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (281) 866-8500 info@gatewise.com Access Control Systems; Automatic Access Systems; Gates/ Surveillance Systems; Key Control Systems; Software Solutions GDE Renovations, Inc.. . . . . . . . . . . . . . . . . . . . . . . (407) 321-8886 acollins@gderenovations.com Asphalt Paving & Repair; Construction; General Contractors; Painting; Roofing Contractors/Consultants; Siding/Installation GE Appliances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 274-8661 nicholas.robinson@geappliances.com Appliances Genesis Credit Management. . . . . . . . . . . . . . . . . . (206) 538-6783 robertl@genesiscred.com Credit/Collection Information GiGstreem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (212) 201-1242 alyssa.urban@gigstreem.com Internet Services & Design; Utilities Grace Hill. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (404) 895-9570 lmcauliffe@gracehill.com Training/Education Green Earth Powerwashing LLC . . . . . . . . . . . . . . . (561) 573-9092 kgb@greenearthpowerwash.com Parking Lot Maintenance; Power Washing; Pressure Washing/ Ext. Building Cleaning; Roof & Exterior Cleaning

First Choice Coffee and Water. . . . . . . . . . . . . . . . . (407) 340-2578 orlando@firstchoiceservices.com Coffee & Tea Service; Ice Machines; Water Filtration

H & F Construction Services, LLC. . . . . . . . . . . . . . (407) 543-0217 Heidi@hfconstructionservices.com Construction; General Contractors; Remodeling

First Onsite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 369-5100 Jeffrey.peluso@rolyncompanies.com Crime Scene Clean-up; Fire Restoration; Mold/Asbestos/ Lead Remediation/Restoration & Consulting; RestorationFire,Water & Wind-Insurance; Water Restoration

Handy Trac Systems. . . . . . . . . . . . . . . . . . . (800) 665-9994 x231 tradeshows@handytrac.com, holly@handytrac.com Key Control Systems

Interior Logic Group, Property services. . . . . . . . . . (503) 654-0206 mschreiber@ilginc.com Carpet Sales; Floor Covering InterSolutions Staffing. . . . . . . . . . . . . . . . . . (800) 893-8938 x007 scarlson@intersolutions.com Personnel/Temporary Services ISS Supply, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 423-5800 aperez@iss-supply.com Air Conditioning; Air Conditioning Filters & Materials; Appliances JA Edwards Of America, Inc.. . . . . . . . . . . . . . . . . . (407) 677-7663 purvis@jaeofamerica.com Commercial Roofing & Repair; General Contractors; Roofing Contractors/Consultants JD Restorations . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 473-5135 T.Lerner@JDRestorations.com Fire Restoration; Restoration-Fire,Water & Wind-Insurance; Water Restoration; Emergency Repairs; Mold Inspection Services Jim Cary Painting. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 509-4305 jimcarypainting@gmail.com Painting; Painting (Applicators); Paints & Supplies JJ’s Waste & Recycling. . . . . . . . . . . . . . . . . . . . . . (407) 298-3932 ashley.gounder@jjswaste.com Waste Removal; Waste Removal/Consulting; Waste/ Recycling; Waste/Recycling/Specialty/Consulting Josko llc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 807-0337 justin@joskoservices.com Air Conditioning; Electrical Supplies/Services; General Contractors; Plumbing Parts/Supplies/Services; Roofing Contractors/Consultants JSA Contracting Inc . . . . . . . . . . . . . . . . . . . . . . . . (407) 985-0564 dscroggins@jsacontracting.com Bathtub Repairs & Refinishing; Construction; Mold/Asbestos/ Lead Remediation/Restoration & Consulting; Painting; Turn-Key Kent Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (305) 919-9400 skoller@kentservices.com Access Control Systems; Cameras | CCTV; Cleaning Services; Concierge Services; Security Services/On-Site KeyTrak, Inc.. . . . . . . . . . . . . . . . . . . . . . . (888) 539-8725 x77853 ccampbell@keytrak.com Access Control Systems; Key Control Systems; Turn-Key Kings III Emergency Communications. . . . . . . . . . . (972) 906-7046 kthomas@kingsiii.com Insurance Services/Risk Management; Safety Awareness Products; Telephone Answering Services/Pay Telephone Langerman Construction, LLC. . . . . . . . . . . . . . . . . (407) 222-5396 keithb@langermanconstruction.com General Contractors

First Place Fitness Equipment. . . . . . . . . . . . . . . . . (904) 998-0738 vendorinvoices@1pfe.com Exercise Equipment

HD Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 232-0097 Tara.Marsalia@hdsupply.com Air Conditioning; Air Conditioning Filters & Materials; Appliance Refinishing & Repair; Appliances; Cleaning Chemicals & Supplies

FitRev. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 870-2966 doug@fitrev.com Exercise Equipment; Floor Covering

HH Staffing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 401-9496 julio@hhstaffingservices.com Personnel/Temporary Services

Flo-Tec Automation. . . . . . . . . . . . . . . . . . . . . . . . . (727) 531-8796 kwatts@flo-tecinc.com Irrigation Repairs/Parts; Plants/Planting Supplies

House of Floors, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (407) 830-6999 DSchetrompf@houseoffloors.com Carpet Cleaning Services; Carpet Sales

Florida Paints & Coatings, LLC . . . . . . . . . . . . . . . . (407) 451-9008 v.andre@floridapaints.com Paints & Supplies; Swimming Pool Repairs & Renovations; Waterproofing

i4 Waste Valet & Recycling . . . . . . . . . . . . . . . . . . . (407) 312-5008 Info@i4valetwaste.com Waste Removal; Waste Removal/Consulting; Waste/ Recycling; Waste/Recycling/Specialty/Consulting

Florida Pest Control. . . . . . . . . . . . . . . . . . . . . . . . . (407) 896-6601 S.irizarry@flapest.com Exterminators; Landscaping/Lawn Maintenance

Integrity Property Services . . . . . . . . . . . . . . . . . . . (727) 865-9354 Clintp@integrityprops.com Construction; Construction Consultant; Rehab; Roofing Contractors/Consultants

Liberty Rent Guarantee. . . . . . . . . . . . . . . . . . . . . . (678) 697-8245 sharp@libertyrent.com Electronic Payment Service; Financing; Pre-Employment/ Resident Screening; Resident Retention; Resident Surveys

Intellectual Design, Inc.. . . . . . . . . . . . . . . . . . . . . . (407) 847-2330 Info@myintellectualdesign.com Bathtub Repairs & Refinishing; Cabinets | Kitchens | Baths; Concrete Coatings, Pool Decks & Entries; Painting; Painting (Applicators)

Lifestyle Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 293-8334 david@lifestyleflooringinc.com Floor Covering

Fortress Technology Solutions. . . . . . . . . . . . . . . . . (321) 663-2137 bball@fortresstech.net Software Solutions

THE KEY www.aago.org

Law Office of James I. Barron, III, P.A.. . . . . . . . . . . (407) 865-5621 lcaulder@jamesbarronlaw.com Attorney & Court Services; Evictions; Legal Law Offices Of Heist, Weisse & Wolk P.A.. . . . . . . . . (800) 253-8428 harry@evict.com Attorney & Court Services; Evictions; Legal LeaseLock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (310) 906-2900 events@leaselock.com Lease Insurance/Security Deposit Leisure Creations. . . . . . . . . . . . . . . . . . . . . (256) 332-4567 x201 tvburleson@lcfurn.com Outdoor/Indoor Furniture; Pool and Patio Furniture

SUPPLIER PARTNER DIRECTORY Lowe’s Pro Supply . . . . . . . . . . . . . . . . . . . . . . . . . (407) 450-3249 Charlie.Brown@LowesProSupply.com Maintenance Supplies LR Lawn and Ornamental Pest Control . . . . . . . . . . (321) 222-9392 lrlawnandshrubs@gmail.com Landscaping/Lawn Maintenance; Landscaping/Lawn Maintenance/Consulting; Lawn/Shrub Spraying; Lawn Pest Control Luminous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (866) 387-7275 help@luminousresidential.com COVID-19; Software Solutions Luxer One daved@luxerone.com Parcel/Package Lockers M & J Enterprises Int’l Inc.. . . . . . . . . . . . . . . . . . . (407) 657-4967 CRoberts@mandjinc.com General Contractors Mallard Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . (321) 804-4907 bobq@mallardsystems.com Roof & Exterior Cleaning

Orlando Golf Carts. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 426-9727 wfierro@orlandogolfcars.com Golf Car/Trikes/Leasing/Sales/Services; Maintenance Repairs; Maintenance Supplies Orlando Prestige Painting & Restoration, Inc.. . . . . . (407) 852-7981 jpinto@orlandoprestigepainting.com Maintenance Repairs; Maintenance Supplies; Painting; Painting (Applicators); Paints & Supplies Orlando Utilities Commission . . . . . . . . . . . (407) 423-9100 x2491 MLucas@ouc.com Access Control Systems; Energy Conservation; Utilities; Water Conservation PAS Purchasing Solutions. . . . . . . . . . . . . . . . . . . . (317) 294-1115 becki@pasonline.com Procurement; Purchasing Services PCDG Construction, LLC. . . . . . . . . . . . . . . . . . . . . (407) 502-2939 michele.zahn@prospectcdg.com Air Conditioning; Architecture; Asphalt Paving & Repair; Concrete Coatings, Pool Decks & Entries; Construction; Construction Consultant; Rehab

Martinez Painting Group LLC DBA MPG Management . . . . . . . . . . . . . . . . . . (407) 487-4800 mpgllc.ilia@gmail.com Construction; Painting; Rehab

PEAK Contractors Inc . . . . . . . . . . . . . . . . . . . . . . . (813) 559-8550 Dave@peakcontractorsinc.com Construction; Construction Consultant; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Painting; Pressure Washing/Ext. Building Cleaning

Massey Services, Inc . . . . . . . . . . . . . . . . . . . . . . . (407) 521-7373 tswanson@masseyservices.com Exterminators; Lawn/Shrub Spraying

Performance Roofing . . . . . . . . . . . . . . . . . . . . . . . (407) 210-1503 jfretz@performanceroofingusa.com Roofing Contractors/Consultants

Minol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972)386-6611. dleon@minolusa.com Energy Conservation; Utilities; Water/Sewer Sub-metering

Pet and Playground Products . . . . . . . . . . . . . . . . . (334) 318-5448 keasterling@herculespoly.com Pet Services/Sitting; Playground & Park Equipment; Playground/Shade & Park Equipment

Mosquito Joe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (775) 378-0113 josborne@mosquitojoe.com Dog Park; Lawn/Shrub Spraying; Pool and Patio Furniture; Preventative Maintenance; Lawn Pest Control

PetScreening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (864) 641-7387 aago@petscreening.com Pet Resource; Resident Screening

MyRentComps.Com . . . . . . . . . . . . . . . . . . . . . . . . (407) 206-3791 rsmith@myrentcomps.com Market Research; Market Survey/ Online

PoolSure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 855-1500 ap@poolsure.com Swimming Pool Chemical/Supplies/Cleaning

National Credit Systems, Inc. . . . . . . . . . . . . . . . . . (800) 530-0676 pmann@nationalcreditsystems.com Credit/Collection Information

PotholeRepair.Com. . . . . . . . . . . . . . . . . . . . . . . . . (855) 376-8465 terry@potholerepair.com Parking Lot Maintenance

Nations Roof. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 907-4568 mheitsch@nationsroof.com Commercial Roofing & Repair; Roof & Exterior Cleaning; Roofing Contractors/Consultants

Priority Waste Management . . . . . . . . . . . . . . . . . . (407) 446-4732 pwmvalettrash@gmail.com Bulk Waste Removal; Maintenance Supplies; Waste Removal

Natures Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 362-1649 naturescare1@gmail.com Landscaping/Lawn Maintenance/Consulting

Pristine Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . (813) 450-8423 FRamos@Priscoinc.com Carpet Cleaning Services; Cleaning Services; Painting

NeverBlue IT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 785-6200 billym@neverblueit.com Computer Software & Hardware; Software Solutions; Telecommunications & Entertainment Services

Proscape Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 438-7442 kodell@proscape.biz Irrigation Repairs/Parts; Landscaping/Lawn Maintenance/ Consulting; Lawn/Shrub Spraying; Plants/Planting Supplies; Sprinkler Systems (irrigation)

OEM Laundry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (904) 240-0211 parts@oemlaundryparts.com Coin Operated Laundry Equipment

Publix Super Markets, Inc.. . . . . . . . . . . . .(863) 688-1188 x44921 todd.bearden@publix.com Concierge Services; Food Service; Shopping Services

OnCall Parking Manager. . . . . . . . . . . . . . . . . . . . . (833) 662-2555 sales@oncallparking.com Access Control Systems; Automatic Access Systems; Patrol Services; Security Services/On-Site

Q Group Builders, Inc. (The). . . . . . . . . . . . . . . . . . . (215) 942-6700 mmoser@theqgroup.biz Aluminum Contractors; Asphalt Paving & Repair; Cabinets | Kitchens | Baths; Carpentry & Refurbishing; Concrete Coatings, Pool Decks & Entries; Construction

OneApp Guarantee. . . . . . . . . . . . . . . . . . . . . . . . . (813) 817-0897 summer@oneappguarantee.com Resident Screening OnSight Industries LLC. . . . . . . . . . . . . . . . . . . . . . (407) 537-9258 shelli@thinkonsight.com Advertising/Marketing; Playground/Shade & Park Equipment; Pool and Patio Furniture; Printing/Typesetting/Graphic Arts; Signs/Flags/Banners Orion Waste Solutions. . . . . . . . . . . . . . . . . . . . . . . (410) 841-9073 jchalk@orionwaste.com Compactor Rentals; Waste Removal; Waste Removal/ Consulting; Waste/Recycling

Quality Restoration & Renovations . . . . . . . . . . . . . (813) 517-1555 jj.hernandez@qualityroofinginc.net, ehsan@qualityroofinginc.net Construction; Fire Restoration; Rehab; Remodeling; Restoration-Fire,Water & Wind-Insurance Quality Roofing, Inc.. . . . . . . . . . . . . . . . . . . . . . . . (813) 620-4797 Rick.Jenkins@qualityroofinginc.net Roofing Contractors/Consultants

Quick Response Fire Protection. . . . . . . . . . . . . . . . (407) 469-2134 mbrasher@quickresponsefl.com Backflow Testing & Repair; Fire Alarm Certification & Consulting; Fire Alarm Installation, Monitoring & Service; Fire Extinguishers; Fire Sprinkler Installation/Inspection/Backflow/ Hydrants R-Tistic Interiors, Inc. . . . . . . . . . . . . . . . . . . . . . . . (407) 677-6197 gretchenquinn@aol.com Interior Design; Painting (Applicators) Rapid Response Team. . . . . . . . . . . . . . . . . . . . . . . (754) 600-8100 clambert@rrtfl.com COVID-19; General Contractors; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Remodeling; Restoration-Fire,Water & Wind-Insurance; Water Restoration Real Floors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 960-1752 alynch@realfloors.com Carpet Sales; Floor Covering; Rehab RealPage, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (972) 820-3015 stacey.blackwell@realpage.com Computer Software & Hardware Redi Carpet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 616-0407 linda.beach@redicarpet.com Carpet Sales; Floor Covering Refuge Services Group Inc.. . . . . . . . . . . . . . . . . . . (407) 985-1000 contact@refugeservicesgroup.com Armed Security; Patrol Services; Security Services/On-Site; Unarmed security; Vehicle patrol services Reliable Roofing of Florida Inc. . . . . . . . . . . . . . . . . (321) 313-2036 jimbassett@reliableroofing.biz Roofing Contractors/Consultants Rent Debt Automated Collections, LLC . . . . . . . . . . (800) 467-2316 apusateri@rdacgroup.com Credit/Collection Information RentPath. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 247-8484 lwolters@rentpath.com Advertising/Marketing; Internet Services & Design; Market Research; Market Survey/ Online; Multimedia Services Rescon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 422-0144 ipadron@gorescon.com Construction; Fire Restoration; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Water Restoration Resident Services Network, Inc.. . . . . . . . . . . . . . . (888) 272-1414 support@residentservices.net Cameras | CCTV; Concierge Services; Residential Products/ Services; Signs/Flags/Banners; Waste/Recycling/Specialty/ Consulting Resource Pavement Group. . . . . . . . . . . . . . . . . . . (813) 389-0523 info@resourcepavementgroup.com Asphalt Paving & Repair Reynolds Painting Group FL . . . . . . . . . . . . . . . . . . (813) 344-8055 chris@rpgfl.com Painting Rezcor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 678-0023 payables@rapcosupply.com, Daniel.Sobremonte@rapcosupply.com Air Conditioning; Air Conditioning Filters & Materials; General Contractors; Maintenance Repairs; Sidewalk Repairs/ Grinding Rite Rug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 466-1523 ap@riterug.com Carpet Cleaning Services; Carpet Sales; Floor Covering Ronald West Roofing, LLC. . . . . . . . . . . . . . . . . . . . (844) 766-9378 Paul@bardane.net Roofing Contractors/Consultants Rose Paving LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . (813) 559-2176 llinn@rosepaving.com Asphalt Paving & Repair; Curb Repair/Painting; Parking Lot Maintenance; Sidewalk Repairs/ Grinding

OCTOBER/NOVEMBER/DECEMBER 2021

SUPPLIER PARTNER DIRECTORY Roto Rooter Services Co.. . . . . . . . . . . . . . . . . . . . . (407) 855-7900 Scott.tuell@rotorootercorp.com Backflow Testing & Repair; Emergency Repairs; Leak Detection; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Plumbing Parts/Supplies/Services; Water Restoration Safely SoftWash, LLC. . . . . . . . . . . . . . . . . . . . . . . (407) 761-3116 jw@safelysoftwash.com Power Washing; Pressure Washing/Ext. Building Cleaning; Roof & Exterior Cleaning Service Master Plumbing Servic. . . . . . . . . . . . . . . (407) 671-6494 office@servicemasterplumbing.com Plumbing Parts/Supplies/Services Servpro of South & Northwest Orlando. . . . . . . . . . (407) 312-8588 kcrabb@servprosouthorlando.com Restoration-Fire,Water & Wind-Insurance SightPlan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 230-3594 joseph.westlake@sightplan.com Computer Software & Hardware Signal 88 Security Orlando. . . . . . . . . . . . . . . . . . . (407) 456-9006 kscroggins@signal88.com Armed Security; Firewatch; Patrol Services; Security Services/On-Site; Unarmed security; Vehicle patrol services Site Safe Security. . . . . . . . . . . . . . . . . . . . . . . . . . (855) 523-9922 gbuck48103@gmail.com Access Control Systems; Cameras | CCTV; Fire Alarm Installation, Monitoring & Service Smart Snakes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 502-8527 sales@smartsnakes.com Air Conditioning; Maintenance Repairs Smiota. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (727) 403-2659 jleary@smiota.com Concierge Services; Computer Software & Hardware; Package Delivery; Parcel/Package Lockers Southeastern Laundry Equipment. . . . . . . . . . . . . . (407) 402-1571 peter@selaundry.com Coin Operated Laundry Equipment Southern Management Systems, Inc.. . . . . . . . . . . (407) 895-7100 marilyn@sms-collects.com Credit/Collection Information Spaulding Decon. . . . . . . . . . . . . . . . . . . . . . . . . . (904) 603-2720 sschmid@spauldingdecon.com Cleaning Services; COVID-19; Crime Scene Cleaning; Crime Scene Clean-up; Mold/Asbestos/Lead Remediation/ Restoration & Consulting Spies Pool, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 847-2771 todd@spiespool.com Cleaning Chemicals & Supplies; Swimming Pool Repairs & Renovations Sprinklermatic Fire Protection Systems, Inc.. . . . . . (813) 240-1878 clint@sprinklermatic.net Fire Sprinkler Installation/Inspection/Backflow/Hydrants; Fire Alarm Installation, Monitoring & Service; Fire Extinguishers; Backflow Testing & Repair Stratus Construction & Roofing. . . . . . . . . . . . . . . . (407) 625-5866 skramer@stratusroofing.com, office@stratusroofing.com, tlobo@stratusroofing.com Construction; Roofing Contractors/Consultants Structural Solutions Group . . . . . . . . . . . . . . . . . . . (407) 415-1981 alison@ssgfl.net Carpentry & Refurbishing; General Contractors; Maintenance Repairs; Rehab; Remodeling Sunbrite Outdoor Furniture. . . . . . . . . . . . . . . . . . . (407) 294-9041 will@sunbritefurniture.com Awnings; Outdoor/Indoor Furniture; Outdoor/Indoor Furniture/ Refinishing; Pool and Patio Furniture

THE KEY www.aago.org

Sunburst Trees & Lawncare, Inc.. . . . . . . . . . . . . . . (407) 767-0077 allison@sunbursttrees.com Fountains/Sales & Service; Irrigation Repairs/Parts; Landscaping/Lawn Maintenance; Mulch; Plants/Planting Supplies; Sprinkler Systems (irrigation); Tree Services Surface Spark Refinishing. . . . . . . . . . . . . . . . . . . . (352) 400-2505 surfacesparkrefinishing@gmail.com Bathtub Repairs & Refinishing; Cabinets | Kitchens | Baths; Counter Repairs & Refinishing; Rehab; Remodeling SweetWater Restoration, Inc. . . . . . . . . . . . . . . . . . (407) 257-9908 brentd@swrestoration.com Construction; Fire Restoration; General Contractors; Mold Inspection Services; Restoration-Fire,Water & WindInsurance Switch Electric LLC. . . . . . . . . . . . . . . . . . . . . . . . . (800) 929-5035 nava@switchelectric.net Electrical Supplies/Services TextBox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (850) 205-1111 brian@textbox.cc Telecommunications & Entertainment Services; Voice Mail/ Messaging

Vermana. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 601-3943 amesa@vermana.com Fountains/Sales & Service; Swimming Pool Repairs & Renovations Veteran’s Security Corps of America, Inc. . . . . . . . . (954) 731-5161 info@vscguards.com Security Services/On-Site Vital Signs of Orlando. . . . . . . . . . . . . . . . . . . . . . . (407) 2970680 dave@vitalsignsorlando.com Signs; Signs/Flags/Banners Washco Laundry Equipment, Inc. . . . . . . . . . . . . . . (800) 342-9683 triddling@washco.com Coin Operated Laundry Equipment Waste Connections of Florida. . . . . . . . . . . . . . . . . (407) 619-2123 payable.orlando@progressivewaste.com, mike.stutts@wasteconnections.com Waste Removal; Waste/Recycling/Specialty/Consulting Waste Corporation of America. . . . . . . . . . . . . . . . . (352) 264-3247 Kkowske@wcamerica.com Waste/Recycling/Specialty/Consulting

The Gary Group, LLC. . . . . . . . . . . . . . . . . . . . . . . . (407) 869-6531 kathleen@thegarygroup.us Outdoor/Indoor Furniture; Outdoor/Indoor Furniture/ Refinishing; Playground & Park Equipment; Playground/ Shade & Park Equipment; Pool and Patio Furniture

Watermark Restoration. . . . . . . . . . . . . . . . . . . . . . (855) 507-1517 blangley@watermark.us.com, ltidmore@watermark.us.com Construction; General Contractors; Mold/Asbestos/Lead Remediation/Restoration & Consulting; Pressure Washing/ Ext. Building Cleaning; Remodeling

The Home Depot Pro. . . . . . . . . . . . . . . . (954) 922-7100 x185099 izaitz@wilmar.com Air Conditioning; Air Conditioning Filters & Materials; Appliances; Janitorial Supplies; Maintenance Supplies

Wayne Automatic Fire Sprinkler, Inc.. . . . . . . . . . . . (321) 332-4599 ldmiles@waynefire.com Backflow Testing & Repair; Fire Alarm Installation, Monitoring & Service; Fire Extinguishers; Fire Sprinkler Installation/ Inspection/Backflow/Hydrants; Security Systems/Service, Installation & Monitoring; Testing Backflow Devices

The Lake Doctors, Inc. . . . . . . . . . . . . . . . . . . . . . . (407) 327-1080 julian.stern@lakedoctors.com Fountains/Sales & Service; Lake Maintenance The Liberty Group. . . . . . . . . . . . . . . . . . . . . . . . . . (407) 512-6408 michellec@thelibertygroup.com Maintenance Repairs; Personnel/Temporary Services; Staffing The Sherwin Williams Company. . . . . . . . . . . . . . . (407) 650-5091 ryan.w.davidson@sherwin.com Paints & Supplies Total Green Cleaning Inc. . . . . . . . . . . . . . . . . . . . . (407) 413-5561 totalgreen12@yahoo.com Carpet Cleaning Services; Cleaning Services; Pressure Washing/Ext. Building Cleaning; Turn-Key TrustHab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (315) 440-4307 contact@trusthab.com Access Control Systems; Energy Conservation; Leak Detection; Preventative Maintenance; Software Solutions TSM Studio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 407-2382 jr@tsmstudio.com Advertising/Marketing US Heating and Air Conditioning, Inc. . . . . . . . . . . . (407) 774-9850 lhall@southernhvac.net Air Conditioning; Air Conditioning Filters & Materials; Air Quality Service | Indoor; Electrical Supplies/Services; Heating & Air Conditioning Supplies/Parts US Lawns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 319-9044 hannah.subh@uslawns.net Irrigation Repairs/Parts; Landscaping/Lawn Maintenance; Landscaping/Lawn Maintenance/Consulting; Plants/Planting Supplies; Sprinkler Systems (irrigation); Tree Services Valet Living. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (877) 574-2587 Briana.Sellers@valetliving.com Concierge Services; COVID-19; Health/Wellness; Package Delivery; Pet Services/Sitting; Waste/Recycling/Specialty/ Consulting

We-Turn. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (407) 576-4073 FLWeTurn@gmail.com Construction Cleaning; Package Delivery; Power Washing; Turn-Key; Window cleaning Weber Environmental Services. . . . . . . . . . . . . . . . (863) 512-5573 lweber@weberes.com Landscaping/Lawn Maintenance; Irrigation Repairs/Parts; Plants/Planting Supplies; Pressure Washing/Ext. Building Cleaning; Tree Services WellTech Pest Solutions . . . . . . . . . . . . . . . . . . . . . (727) 734-7726 info@welltechpest.com Bed Bug Detection; Exterminators XRC, LLC dba Xtreme Roofing & Construction. . . . . (407) 960-5933 taylor@xrcfl.com Construction; COVID-19; General Contractors; Maintenance Repairs; Roofing Contractors/Consultants Yardi Systems. . . . . . . . . . . . . . . . . . . . . . . (516) 609-6000 x3198 amy.lau@yardi.com Computer Software & Hardware; Resident Screening; Software Solutions Yellowstone Landscape. . . . . . . . . . . . . . . . . . . . . . (407) 446-6010 sjohnson@yellowstonelandscape.com Landscaping/Lawn Maintenance; Landscaping/Lawn Maintenance/Consulting Zillow Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (206) 516-2263 rentalsevents@zillowgroup.com . . . . . Advertising/Marketing Zumper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (706) 627-5733 brian.weinstein@zumper.com Advertising/Marketing; Apartment Lease-up | Apartment Leasing

OCTOBER/NOVEMBER/DECEMBER 2021

Apartment Association Of Greater Orlando

PRESORT STANDARD US POSTAGE PAID ORLANDO, FL PERMIT 1478

340 N. MAITLAND AVENUE MAITLAND, FLORIDA 32751

ORLANDO’S ORLANDO’S ORLANDO’S ORLANDO’S

QUALITY WORK QUALITY QUALITY WORK WORK

MINIMAL DISRUPTION MINIMAL MINIMAL DISRUPTION DISRUPTION

ENVIRONMENTAL RESPONSIBILITY ENVIRONMENTAL ENVIRONMENTAL RESPONSIBILITY RESPONSIBILITY

NO UPSELLING NO NO UPSELLING UPSELLING

QUALITY WORK

MINIMAL DISRUPTION

ENVIRONMENTAL RESPONSIBILITY

NO UPSELLING