september/October 2017
Serving Orange, Seminole, Osceola, Volusia and Lake Counties
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Valet Living Maintenance is the helping hand that allows properties to prioritize unexpected resident needs and maintain day-to-day upkeep. We provide additional porter hours for property managers and maintenance teams so they can follow through on requests and uphold the same quality of service and high standards that they are proud to deliver.
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Multi-Family Specialists EC-13005690
FULL SERVICE ELECTRICAL CONTRACTOR Our Services Include: Troubleshooting Meter bank repair/ replacement Apartment panel repair/ replacement Apartment renovation Pole lighting and maintenance Tennis court lighting Breezeway lighting
Registered With: Compliance Depot Net Vendor
RMIS Notivus
Exterior lighting Pool lighting and transformers Sign lighting New wiring and rewiring Smoke detector installation Rehab and remodel Add and replace GFCI protection Surge protection
Free Estimates Volume Pricing
800-929-5035 We AlWAys AnsWer Our PhOnes
www.SwitchElectric.net
Providing Professional Cleaning Services since 1992
Roofs • Exteriors • Breezeways • Walkways • Common Areas • Detailed project plans and communication throughout the project • Fully compliant with third party groups • Licensed and insured and bonded • Uniformed work crews • Flexible scheduling with multiple crews to minimize impact on residents “Your team did a fantastic job cleaning the roofs - they look brand new! They were professional and cleaned up after themselves, and they weren’t in the way or otherwise disruptive to the property’s residents.” Regional Manager – Orlando
CONTENTS
SEPTEMBER/OCTOBER • VOLUME43,43,No. NO.45 July/August 2017 • Volume
Follow us on...
www.facebook.com/AAGOPage
8
New Members
9
AAGO Premier Partners
10 Apartments, Apartments, Everywhere! by Chip tatum
www.linkedin.com/groups/Apartment-Association-Greater-Orlando https://twitter.com/aagoeducate www.pinterest.com/aagorocks/
14 AAGO Foundation Corner
Instagram Username: _AAGO_
16 AAGO Advocacy at Work by Amanda Hoang AAGO’S AAGO
’S
ANNUAL
18 And So It Was... AAGO Trade Show
9 TH ANNUAL
24 Thank You to Trade Show Exhibitors 25 Golden Key Testimonials
SEPTEMBER 14, 2017
28 Market Beat 29 Professional Designations
REGISTER TODAY Email Cynthia@aago.org Published By Pubman, Inc. American Heritage Press 180 Interstate Parkway 7213 SandscoveNorth Court, Suite 1 Suite 150Park, • Atlanta, Georgia 30339 Winter FL 32792 (404) 679-2000 255-5603 • (800) 875-0778 (407) 255-0212 FAX (404) (407) 673-4501 www.pubman.net www.americanheritagepress.com and
Apartment Association of greater orlando (AAgo) 340 N. Maitland Ave. Maitland, Florida 32751-4724 (407) 644-0539 • (800) 770-2246 FAX (407) 644-6288 www.aago.org Cover copyright © 2017 AAGO and its licensors. All rights reserved.
34 And So It Was... May Dinner
The KEY is published bi-monthly in the interest of all segments of the multi-housing industry. One copy per member is included in the membership dues.
36 Educational Opportunities at AAGO
AAGO digests information from a wide variety of sources to keep you informed, but is not in the business of rendering legal, accounting or financial advice. You should discuss legal, tax and financial matters with your own attorney, accountant or other professional advisor. Byline articles and columns express the opinions of the writers and do not necessarily reflect AAGO’s policies or sentiments.
40 The Key Yellow Pages 45 Connect With NAA
(703) 518-6141 1
16 Legal News by Kevin Knight
(407) 960-2910
September/October 2017 5
AAGO Officers and Directors 2017 OFFICErS
PrESIDENT ricardo Alicea, CPm, CAPs, CAm, NAAeI Faculty The Bainbridge Companies
VICE-PrESIDENT Lee rogers CAm JMG Realty, Inc.
SECrETArY Jennifer Livingston Bell Partners, Inc.
TrEASurEr rachelle hundley ARm, HCCP, CPo Royal American Management
ASSOCIATE VICE PrESIDENT Diana Gaus The Liberty Group
DIrECTOrS
IMMEDIATE PAST PrESIDENT Kimberley hackettMaggard, CAPs Royal American Management
Steve hall H & F Construction Services, LLC
heather Powell CAm, CAPs PRG Real Estate
Jolie holloman CAm Pinnacle
Christin Tenpenny CAPs Contravest Management Company
Lynn McDaniel CAm, CAPs MAA
Natalie Cavaliere CAPs Cambridge Management Services
Erika Johnson CAm, CAPs Regional Director, PRG
Sherrie Ngo Milestone Management
Joe Gonzales Milestone Management
Amanda Weber Real Floors
Alex Mauro ross CAs Infotycoon
Pete Mann National Credit Services
Association Staff
Chip tatum, CAM, NAAEI Faculty Chief Executive Officer
6 6
Desiree starr, CAPS, NAAEI Faculty Senior Vice President
The Key www.aago.org ThE KEY www.aago.org
Julia Comings CAPs Monument Real Estate Services
Cynthia Cruz Events Manager
TJ Jenkins CAPs Finley Management
monica Ramsey, CAM, ARM Director of Management and Strategic Growth
lydia torres Education Manager
Meredith Torres Greystar Multi-Family Services
Dominica Hurst Office Manager/Bookkeeper
Welcome To All Our New Members New Community & Management Company Members IMT NEWPOrT COLONY 1166 Pointe Newport terrace Cassellberry,Fl. 32707 476 units
DOMAIN APArTMENTS 3100 Domain Circle Kissimmee, Fl. 34747 324 units
SPrINGS AT TAPESTrY 2601 Pledge Road Kissimmee, Fl. 34741 240 units
EIGhT AT EAST 3200 Innovation Walk loop orlando, Fl. 32828 264units
ThE PArK AT CAPrI 129 east Villa Capri Circle Deland Fl, 32724 224 units
BAINBrIDGE CASSELLBErrY 3851 granpine Way Cassellberry, Fl 32707 336 units
DEBArTOLO DEVELOPMENT 4401 West Kennedy Blvd 3rd floor tampa, Fl. 33609
VESTECO rEAL ESTATE MANAGEMENT SErVICES, INC 2000Village lane C/o Winter Park Village Winter Park, Fl. 32792
STATE PrOPErTY MANAGEMENT, LLC P.o Box 470006 Celebration, Fl. 34747 50 units
VEVE AT CASTLE hILL 13600 Hartle groves Pl Clermont, Fl. 34711 328 units WESTWOOD PArK APArTMENTS 11037 laguna Bay Drive orlando,Fl. 32821 178 units ANCOrA APArTMENTS 10107 Ancora Circle orlando, Fl. 32821 289 units SOuTh OxFOrD MANAGEMENT 3701 Danforth Drive West Jacksonville, Fl. 32224 ST. JOhNS LOFT 1840 Rinehart Road sanford, Fl. 32771 175 units
New Associate Members PrOSCAPE INC. 285 east oak Ridge Road orlando, Fl 32809
Irrigation Repairs/Parts Landscaping/Lawn Maintenace/Consulting Lawn/Schrubs Spraying Plants/Planting Supplies Sprinkler Systems
WASTE hELPEr 7250 Blair Drive • orlando, Fl. 32818 Bulk Waste Removal Waste Removal Consulting Waste Recycling
rEGAL PAINT 906 N. orange Ave orlando, Fl. 32801
Paint/ Paint Applicators/ Painting Supplies
GrACE hILL 3633 Wheeler Road #230 Augusta, gA 30909 Training/Education
ASSA ABLOY 4887 New Broad street Apt 2018 orlando, Fl. 32814
FAST SIGNS APOPKA/ ALTAMONTE 3030 e. semoran Blvd. suite 156 Apopka, Fl. 32703
Adervertising/Marketing Printing/Typesetting/ Graphic Arts Signs Signs/Flags/Banners
BIOhAzArD rESPONSE, INC. 1280 seminola Boulevard Casselberry, Fl. 32718 Crime Scene Cleaning
Access Control/Door Hardware
AAGO’S MISSION STATEMENT to serve the membership by furthering the common interests of the multi-housing industry through education, legislative action, leadership development and the promotion of networking opportunities.
September Dinner Meeting Wednesday, September 13, 2017 6:00 pm until 8:00 pm $59 Members
Join us for an evening of learning with Alexandra Jackiw, President, Milhaus Management. Alex will illustrate how getting your team to give just one more degree can make the difference to obtaining exponential results! Register online at www.aago.org (To attend the full 3 hour seminar on Friday September 15th)
Apartments, Apartments, Everywhere! By: Chip Tatum, Chief Executive Officer
I
t seems like whenever I’m meeting with folks about the apartment industry, including the cool kids like you who work in it, one of the first things they bring up is “they’re building apartments everywhere!” Yep, the sentiment seems to be that there is no way our market can absorb the ½ billion dollars worth of multifamily real estate currently under or thousands the thousands of units in the pipeline construction right right,now, or the of units in the pipeline in in central Florida. central Florida. It’s not surprising that folks inside and outside of our industry
10
The Key www.aago.org
would feel this way. With that said, the metro data compiled by The National Apartment Association and The National Multi Housing Council projects that current pace of development isn’t even close enough to keep up with forecasted demand for apartments. In June, the greater Orlando area was one of fifty major metropolitan areas that was part of an ongoing major press blitz to promote the need for multifamily development. The timing of the study could not be more timely. Local governments throughout central Florida are contemplating new mechanisms to promote the development, or inclusion, of “affordable housing.” A greater inventory of apartment units coming on line is sure to have a positive consumer impact on rents as the market becomes more competitive. Stay tuned, and stay engaged! It’s an exciting time to be in the apartment industry. If you would like to see more cool information and statistics please visit www.weareapartments. com! In the meantime, if you have questions, suggestions, or want more information please do not hesitate to contact us.
METRO METRO MULTIFAMILY MULTIFAMILY DEMAND DEMAND OVERVIEW OVERVIEW
ORLANDO ORLANDO
Net in migrations fuel renter household growth, soon over 6 times the Net in migrations fuel renter household growth, soon over 6 times the natural population growth. Renter households have strong incomes and a natural population growth. Renter households have strong incomes and a wide range of ages. Though rental stock is similar in age to other metros, wide range of ages. Though rental stock is similar in age to other metros, the small 18% share of STAR units portends affordability issues. Strong the small 18% share of STAR units portends affordability issues. Strong economic prospects and annual increases in multifamily demand ahead. economic prospects and annual increases in multifamily demand ahead.
DEMAND DEMAND RANKING RANKING
AFFORDAFFORDABILITY ABILITY
2 2
MF SUPPLY MF SUPPLY RESTRICTIONS RESTRICTIONS
149 149
STAR* STAR* SHARE SHARE
3.5 3.5
18% 18%
Rental Households by Income Rental Households by Income
53,745 53,745
10,000 10,000 $35$35$50k $50k
$50$50$75k $75k
$75$75$100k $100k
$100$100$150k $150k
120,000 120,000 100,000 100,000 80,000 80,000
30,009 30,009
under 15% under 15%
15%-20% 15%-20%
-
20%-25% 20%-25%
32,513 32,513
20,000 20,000
38,068 38,068
40,000 40,000
46,219 46,219
26,327 26,327
60,000 60,000
25%-30% 25%-30%
30%-35% 30%-35%
over 35% over 35%
25-34 25-34
35-44 35-44
45-54 45-54
55-64 55-64
65+ 65+
not adjusted for type of rental not adjusted for type of rental
Thousands Thousands
15-24 15-24
170,091 170,091
5+ Unit Rental Stock by Year Built 5+ Unit Rental Stock by Year Built
10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000
14,579 14,579 40,551 40,551 83,178 83,178 28,363 28,363
2,517 2,517 903 903
400 400
5+ Unit Apartment Demand Forecast 5+ Unit Apartment Demand Forecast
350 350 300 300 250 250 200 200 150 150 100 100
2007 2007 2008 2008 2009 2009 2010 2010 2011 2011 2012 2012 2013 2013 2014 2014 2015 2015 2016 2016 2017 2017 2018 2018 2019 2019 2020 2020 2021 2021 2022 2022 2023 2023 2024 2024 2025 2025 2026 2026 2027 2027 2028 2028 2029 2029 2030 2030
-
2030 2030
2029 2029
2028 2028
2027 2027
2026 2026
2025 2025
2024 2024
2023 2023
2022 2022
2021 2021
2020 2020
2019 2019
2018 2018
2017 2017
50 50 2016 2016
Thousands Thousands
New Rental Households by Age Cohort New Rental Households by Age Cohort 18.0 18.0 16.0 16.0 14.0 14.0 12.0 12.0 10.0 10.0 8.0 8.0 6.0 6.0 4.0 4.0 2.0 2.0 0.0 0.0 -2.0 -2.0
35,828 35,828
Renter 5+ units Renter 5+ units
since since 2010 2010 200020002010 2010 198019802000 2000 196019601980 1980 194019401960 1960 before before 1940 1940
500,000 500,000
123,959 123,959
Renter 2-4 units Renter 2-4 units
-
400,000 400,000
14,000 14,000
Renter Single Renter Single
Rent as a Percent of Household Income Rent as a Percent of Household Income
140,000 140,000
Rental Rental Households Households
over over $150k $150k
150,217 150,217
160,000 160,000
$25$25$35k $35k
17,917 17,917
29,106 29,106
20,000 20,000
300,000 300,000
6,936 6,936
Owner 5+ units Owner 5+ units
$15$15$25k $25k
200,000 200,000
442,612 442,612
Owner 2-4 units Owner 2-4 units
30,000 30,000
under under $15k $15k
100,000 100,000
Owner Single Owner Single
10,331 10,331
40,000 40,000
53,506 53,506
54,196 54,196
50,000 50,000
58,745 58,745
60,000 60,000
Housing Stock by Tenure & Type Housing Stock by Tenure & Type
-
63,945 63,945
70,000 70,000
-
Definitions on back Definitions on back
Version 1 Version 1
September/October 2017 11
Households by Age Cohort Households by Age Cohort
99,510 99,510
2 2
3 3
4 4
5 5
6 6
Employment Growth by Sector ('000s) Employment Growth by Sector ('000s) Mining Mining Construction Construction Manufacturing Manufacturing Trade & Transport Trade & Transport Information Svcs Information Svcs Financial Svcs Financial Svcs Professional Svcs Professional Svcs Education & Health Education & Health Leisure & Hospitality Leisure & Hospitality Government Government
-20 -20
0 0
20 20
40 40
60 60
80 80
7+ 7+
100 100
2010-2016 2010-2016 2017-2030 2017-2030
120 120
35-44 35-44
45-54 45-54
55-64 55-64
65-74 65-74
5,037 5,037
75-84 75-84
85+ 85+
Households by Ethnicity and Origin Households by Ethnicity and Origin Renter Renter Owner Owner
White Alone White Alone
6,850 6,850
3,973 3,973
7,691 7,691
21,450 21,450
44,154 44,154
65,349 65,349
99,300 99,300 1 1
25-34 25-34
70,924 70,924
450,000 450,000 400,000 400,000 350,000 350,000 300,000 300,000 250,000 250,000 200,000 200,000 150,000 150,000 100,000 100,000 50,000 50,000 -
Renter Renter Owner Owner
99,574 99,574
200,000 200,000 180,000 180,000 160,000 160,000 140,000 140,000 120,000 120,000 100,000 100,000 80,000 80,000 60,000 60,000 40,000 40,000 20,000 20,000 0 0
Households by Occupants Households by Occupants
15-24 15-24
234,897 234,897
-
9,583 9,583
20,000 20,000
111,564 111,564
40,000 40,000
28,027 28,027
60,000 60,000
57,641 57,641
80,000 80,000
20,508 20,508
100,000 100,000
Renter Renter Owner Owner
36,908 36,908
120,000 120,000
84,277 84,277
ORLANDO page 2 ORLANDO page 2
Black Alone Black Alone
Asian Alone Asian Alone
Hispanic Hispanic
Avg Annual Population Change (000's) Avg Annual Population Change (000's) 2000-2010 2000-2010 Natural Increase Natural Increase Net Migration Net Migration
0 0
10 10
20 20
30 30
40 40
50 50
60 60
70 70
80 80
2010-2016 2010-2016 Natural Increase Natural Increase Net Migration Net Migration 2016-2030 2016-2030 Natural Increase Natural Increase Net Migration Net Migration
RANKING and DEFINITIONS: RANKING and DEFINITIONS:
METRO RANKING is the relative rank among 50 multifamily Metro markets based upon the average of HAS forecasted total Metro multifamily demand 2017-2030 METRO is the relativeMetro rank among 50 multifamily Metro markets based upon the to average of HAS forecasted total Metro multifamily demand 2017-2030 andRANKING its percent of current rental households, ranging from 1 (Dallas-Fort Worth) 50 (Cleveland). and its percent of current Metro rental households, ranging from 1 (Dallas-Fort Worth) to 50 (Cleveland). AFFORDABILITY INDEX is the ratio of median family income to the minimum income to qualify for purchase of a single-family home at the median existing home AFFORDABILITY the ratiomortgage of medianunderwriting family income to the minimum income fortopurchase of aindex single-family at 100 the median home resale priceINDEX underisstandard today, then multiplied by 100totoqualify convert a 100 point (e.g., an home index of indicatesexisting that the median resale price under standard mortgage underwriting today, then from multiplied by 100 to to convert a 100 point index (e.g., average an indexof of178.0 100 indicates that the median family income equals the qualifying income). This index ranges 69.4 (San Jose) 290.7to (Cleveland) with a Metro family income equals the qualifying income). This index ranges from 69.4 (San Jose) to 290.7 (Cleveland) with a Metro average of 178.0 MF SUPPLY RESTRICTIONS is an HAS composite of the Wharton Residential Land Use Restrictions Index and the Lacroix percent of available Metro land no t yet MF SUPPLY RESTRICTIONS an HASfrom composite of the Wharton Land Usea Restrictions Index and the Lacroix percent of available Metro land no t yet developed. This indexisranges 19.5 (Honolulu) to –6.0 Residential (New Orleans) with Metro average of 2.0. developed. This index ranges from 19.5 (Honolulu) to –6.0 (New Orleans) with a Metro average of 2.0. STAR SHARE is that share of Metro rental housing stock with five or more units HAS qualified as *Second-Tier Affordable Rentals or those non-institutional sites of STAR SHARE that share of Metro rental housing stock with or more HASmultifamily qualified assupply *Second-Tier Affordable Rentals or thoseofnon-institutional sites of typicallyis lower unit count, lower quality and greater age,five a critical andunits ongoing component. Using CoStar® ratings 1-5 for sites of five units typically unit greater a critical and (Los ongoing multifamily component. Using CoStar® ratings of 1-5 for sites of five units or more, lower STAR is thecount, lowerlower ratingsquality of 1-2.and This share age, ranges from 61% Angeles) to 17%supply (Austin) with a Metro average of 36%. or more, STAR is the lower ratings of 1-2. This share ranges from 61% (Los Angeles) to 17% (Austin) with a Metro average of 36%.
Multifamily Overview provided for NMHC/NAA by Hoyt Advisory Services (HAS) in collaboration with Dinn Focused Marketing and Whitegate Real Estate Advisors. All metrics are year-end 2016 data from the US Bureau of Multifamily Overview for NMHC/NAA Hoyt Advisory (HAS) in collaboration with Dinn Focused and Whitegate Advisors. All metrics are estimates year-end 2016 data the USchanges Bureau of Census, CoStar®, CBREprovided Econometrics®, Moody’s by Analytics®, ESRI® Services and other sources. Forecasts are modeled by the Marketing HAS team based upon the Real mostEstate current data available and are subject to from unforeseen in Census, CoStar®, CBRE Econometrics®, ESRI® and other sources. thelogos HAS team based upon theonly most data available and estimates toand unforeseen changes in economic environment, capital markets,Moody’s propertyAnalytics®, markets and national or local policiesForecasts and laws.are Allmodeled licenses,by data, and publishing may be current used with permission. For are more detailedsubject analyses multifamily market economic environment, capital property markets andpublication national or local policies and laws. All licenses, data, logos and publishing may only be used with permission. For more detailed analyses and multifamily market consulting, contact NMHC, NAAmarkets, or the HAS team listed in the appendix. consulting, contact NMHC, NAA or the HAS team listed in the publication appendix.
Version 1 Version 1
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September/October 2017 13
Foundation Foundation Corner Corner
TT
here have been so many great things happening for the AAGO here have been so many great for you!” the AAGO this year! First, we need to things say a happening huge “Thank to all of our Foundation this year! First, we need say a huge “Thank you!”goal to allfor ofthe our2017 Foundation Sponsors who helped us totosurpass our fundraising Amazing Sponsors helped us to surpass for the 2017 AmazingParty Rockwho & Bowl event! We made our overfundraising $8,500 in goal net proceeds Summer Party Rock Bowl event!Partners We made $8,500 net proceeds Summer will be given to &our Charity to over further help in those in need. A great which given ourare Charity Partners further help those in need. A great which willofbe the helptowe providing wastothe $5,000 contribution we gave in ex-ample of the help we are providing $5,000 for contribution wePantry. gave inIt is ex-ample to the Sharing Center who will usewas thatthe donation their Food July Sharing who willfeed use someone that donation for their Pantry. It is July to thething to beCenter able to help hungry and Food in need. If you wonderful to become able to feed someone hungry andCommittee in need. If you wonderful to get thing involved, tohelp a Friends of the Foundation meeting want want to get involved, come to a Friends of the Foundation Committee meeting held every 4th Thursday at 9:00am at the AAGO office in Maitland. You can held every 4th Thursday at 9:00am at the AAGO office in Maitland. You can also find currentinformation on the AAGO Foundation FaceBook page at: also find currentinformation on the AAGO Foundation FaceBook page at: https://www.facebook.com/AAGOFoundation/ https://www.facebook.com/AAGOFoundation/
14 14
The Key www.aago.org THE KEY www.aago.org
Targeting Residents Industry Apartm withent SEO + PPC Job Shadow Day
By Jon Simpson
I
n the world of multifamily marketing, “Search Engine Optimization” (SEO) and it’s cousin “Pay-Per-Click” advertising (PPC) are important to driving qualified prospects to your website and apartment community. It may seem simple enough to think of digital presence in the terms of Field of Dreams -- if you build it, they will come. Sadly, it’s not so simple. Think of it this way:
Remember the days of paper flyers? Flyers used to be one of the main marketing tools for musical shows or events. Think of your website as a paper flyer. SEO allows you to set out stacks of flyers in places where your prospective renters are most likely to be (via search engines). This would be like posting your fliers in local music stores or coffee shops. PPC is more aggressive approach to this. Rather than leaving behind flyers, PPC acts as a direct hand-off. It’s like sending your guitar player out (flyers in hand) to distribute them to a crowd that’s likely to come. It takes more money and effort, but it often produces greater results.
may seem like a lot of effort, and in many ways, SEO is a longterm approach -- it takes time to implement, and time to see ranking results, but it’s an investment that pays off greatly over time. When we understand what residents are searching for (and how they’re searching), we can target them better than anyone else.
July 25, 2017 PPC + Targeted Traffic
While SEO is the organic approach to driving traffic, PPC is paid. That is, you’re paying for each click into your website (hence the name, “pay-per-click”). PPC is the act of directly distributing your flyers to a relevant audience, but only paying for those who take a look (click into your website).
10 am - 4pm
PPC ads display at the top or in the sidebar of search engine results. They are differentiated from the organic search results by a yellow “Ad” symbol.
A successful campaign combines keywordInc. will For the third year in a row, the Apartment Association of Greater OrlandoPPC (AAGO) and the AAGOyour Foundation, researchBased and your to design highly-targeted partner with the City of Life Foundation, and Community Careinsights of Central Florida to provide ads thatfoster drive traffic website. s important to SEO + Keyword Researchjob shadow experience for central Florida a hands-on youthtoonyour Tuesday, JulyIt’25th.
note that well-qualified traffic is the result of research SEO is the art and science of inching your way up in and continued testing. Too many properties “set it and teensKeywords will spend at various AAGO member sites learning about the diverse and financially Google’sLocal rankings. arethe vitalday to optimizing forget it” when it comes to PPC. Understanding your your search engine presence. process with strategy rewarding careersThe in the apartment industry. This annual event seeks teens transitioning residents should beto aninspire on-going learning process and -- understanding what your prospective renters are out of the foster care system to explore career in the of apartment that (not to thepaths foundation any SEO orindustry PPC campaign interested in, what they’re mostly for, and canlikely leadtotosearch financial independence and professional success. strategy). mention, all digital marketing what they value, then mapping the unique value that your property offers to these interests. Partners in Crime The best way to accomplish this is through creating personas. Most multifamily properties approach SEOa foster youthSEO All AAGO members who are willing to host at their company for a job shadow opportunity. and PPC are partners in crime when it comes to backwards: this is what I want someone to find. Instead, driving traffic to your multifamily property. They work in you should approach SEO from the searcher’s perspective. tandem with each other, and yet serve slightly different What are their needs and their habits? What frustrates purposes. SEO focuses on building a long-term presence them, interests them, confuses them? It’ s important to in search PPC can be used to drive quick Contact Desiree Starr at 407-644-0539 x202 or via engines, email atwhile Desiree@AAGO.org rank for your property name, yes, but if they’ve never results if necessary (e.g., to promote leasing specials or heard of you, how are they going to search it. Thinking the opening of a new multifamily property). Both are in terms of what a renter might search first and foremost advantageous, if not essential, for driving traffic in today’s will help you develop the keywords that count in cluttered apartment market. attracting prospects. ______________________________________________ Once you’ve developed your list of search phrases, the “Jon Simpson is the C.E.O. and founder of Criterion.B an next step is to incorporate those topics and keywords agency focused on branding and inbound marketing for the into your website, blog posts, social media, links, code, commercial real estate and multifamily housing industry.” etc. This allows search engines like Google to index your The mission of the foundation is to educate and empower the homeless, keywords and associate them with your property. This
Who can participate?
How can your company sign up?
veterans reintegrating into the workforce/society, and teens aging out of foster care.
September/October 2017 15 JuLY/AuGuST 2017 15
AAGO Advocacy at Work By: Amanda
Hoang
Public Affairs and Communications Consultant
The summer season is now upon us but that doesn’t mean AAGO Advocacy is taking a break from fighting for the apartment industry. Below is a brief summary of some of the action at the local, state, and federal level and how these issues impact AAGO members.
LOCAL: Energy efficiency is becoming a hot-button topic in all aspects of business development and operations, including the multifamily industry. In fact, many local governments around the country are seeking policies that require large scale properties to reduce their energy consumption or maximize their water efficiency. In addition to passing local ordinances related to this topic, some local governments are seeking to inspire healthy competition among large scale buildings to promote energy efficiency practices in their communities. The competition is about to heat up right here in central Florida and we want to make sure you have all the details. The U.S. EPA ENERGY STAR program and the Central Florida Energy Efficiency Alliance (CFEEA) is launching an exciting event in Central Florida starting this summer. Building owners and managers across central Florida can participate in an energy, water, and waste reduction challenge from July 1st - December 31st, 2017. Buildings that choose to participate in this competition will enter to win awards and receive special recognition for their achievements. For more information on this competition, please visit: www.usgbcflorida.org/Battle-of-the-Buildings-CF.
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STATE: The Florida Legislative session ended on May 8th after a showdown over the state budget. Below are a few victories the Florida Apartment Association (FAA) was pleased to see accomplished during the 2017 Session. If you have any questions about the policy priorities discussed below, please contact Courtney Barnard, FAA’s Government Affairs Director, via email at Courtney@FAAHQ.org. • Passage of HB 21: The Florida Constitution requires property to be assessed at market value on January 1st of each year for ad valorem taxation. The assessments are used to calculate property taxes rates that are used to fund counties, municipalities, district school boards and special districts across the state. In 2008, Florida voters voted in favor of a constitutional amendment to limit the annual assessment increase for most non-homestead properties to 10 percent of the prior year assessed value. The 10 percent cap passed by the 2008 amendment is set to expire on January 1, 2019. HB 21 proposes a constitutional amendment that would permanently retain the 10 percent cap on annual non-homestead property assessment increases. This proposed constitutional amendment requires the approval of 60 percent of Florida voters on the 2018 general election ballot. Apartment communities are non-homesteaded properties, which benefit from the 10 percent cap on tax increases. If the cap is not reauthorized by this constitutional amendment, yearly assessments could increase by an unforeseen amount for all multifamily properties. • Affordable Housing Funds Prioritized in the State Budget: As you may know, FAA is part of the Sadowski Coalition. This coalition of organizations focuses on fighting for affordable housing program funding that benefits those in financial need, seniors, individuals
with disabilities and veterans. This year’s budget includes over $120 million in funding for affordable housing programs. Florida’s affordable housing funds are derived from doc stamp taxes, which are collected on every real estate transaction made in the state. These funds are then dispensed by the state in the form of loans. The loans are used to build new affordable housing units and refurbish aging units. Funding for these initiatives is critical to increasing the inventory of affordable housing units across the state at a time when many local governments and Florida residents are concerned about rising rental rates.
NATIONAL: As you may remember from previous issues of the Key Magazine, the reauthorization of the National Flood Insurance Program (NFIP) is a top priority for the
National Apartment Association (NAA). This program is of importance to the apartment industry because the NFIP is often the only insurance coverage option available for multifamily properties in high-risk flood areas. This important program is set to expire on September 30, 2017 if it is not reauthorized by the U.S. Congress. On May 12th, the House Financial Committee Republicans released a document summarizing their vision for NFIP reform. The Republican plan would provide a five-year reauthorization of the NFIP and better support the private flood insurance market by including the NAA/ NMHC-supported “Flood Insurance Market Parity and Modernization Act.” The NAA has expressed that it will continue to fight for the long-term reauthorization of the NFIP and track legislative developments related to the apartment industry in the U.S. Congress. For more information regarding NAA’s work on this topic, please visit www.NAAHQ.org.
September/October 2017 17 JuLY/AuGuST 2017 17
And So It Was...
“Our 2017 Trade Show was held April 25 at the central Florida Fairgrounds. Over 1,100 Management and apartment community professionals mingled and made new business contacts. Attendees and exhibitors enjoyed getting into the “Reality TV” theme with costumes, themed booths and marketing campaigns. At the close of the Trade Show, attendees cheered on as the attendees won cash prizes ranging from $250 to $1,000. In addition to these prizes, several suppliers hosted games and prize drawings at the 155 supplier exhibitors’ booths found throughout the Trade Show floor. This year’s show was a sweeping success for the both management professionals and exhibitors alike who made lasting business connections at the event. A special thanks to the AAGO’s Trade Show Committee for all their hard work and dedication in preparation for this year’s show.”
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Thank you to
our 2017 Trade Show in review sponsor. 22
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A Special Thank You to all of our 2017 Trade Show Exhibitors 407apartments Absolutely Amazing Refinishing.net Accelerated Waste Solutions | Junk Shot App Access Control Technologies, Inc. Admiral's Outdoor Furniture Affinity Waste Solutions AFR Furniture Rental Aire-Master of Metro Orlando All County Paving Alpha Risk Services, Inc. American Pest Management AMH Construction, Inc. Apartment Hunters Apartment Lease-Up Experts Apartment List Apartments.com ApartmentSuppliers.com Arbor Contract Carpet, Inc. ARD Distributors ASI Landscape Management Asphalt/Painting 365 BathArt Refinishing Baxter Restoration, LLC. BG Staffing BIO-ONE Buy & Sell FItness CallMaX CAM Services & Repairs LLC. Cares by Apartment Life Carpets & Blinds Beautiful, Inc Carroll Bradford Inc CertaPro Painters of Winter Park CFR Contracting, LLC Chadwell Supply City Recycling Group Coastal Reconstruction Group Inc. Cohen Construction Inc Competitive Edge Landscaping CORT Furniture Creative Multicare, Inc. Criste Construction, Inc. Critical InterventionServices CSC ServiceWorks Cutting Edge Carpet, Inc. D. Sink, Inc. DBK Inc Construction & Service Solutions Delta Faucet Company DMKoehn Landscaping
Duke Energy Edge 2 Edge Roofing Elite Pest Systems ET&T Distributors Inc Exercise Systems, Inc Ferran Services & Contracting Firetronics, LLC First Place Fitness Equipment Fitnessmith Fitrev Inc. Five Star Claims Adjusting Florida Apartment Association Flo-Tec Automation For Rent Media Solutions Fudge & Associates, Inc. G & H Carpet Care, Inc. Gator Cleaning & Restoration GDE Renovations LLC Golf & Electric Vehicles H & F Construction Services LLC HandyTrac Systems HD Supply HH Staffing Intellectual Design Inc Invisible Waste Services Jim Cary Painting Lapin Services Law Office of James I. Barron, III, P.A. Law Offices of Heist, Weisse & Wolk, P.A. LeaseTerm Solutions Leisure Creations Furniture Liberty Rent Guarantee Lifestyle Flooring, Inc. Maintenance Plus by Valet Waste Maintenance Supply Headquarters Marcone Supply Marietta Drapery & Window Coverings Co. Massey Services, Inc. Mid Florida Golf Cars Distributors, Inc. National Credit Systems, Inc. Oakhurst Signs On-Site Orlando Golf Cars Orlando Prestige Painting & Restoration Inc. OUC- The Reliable One Performance Roofing Pet and Playground Products PPG Paints
Precision Sidewalk Safety Corp Pro Maxima Strength & Conditioning Prospect Construction& Development Group Protective Systems Holdings, LLC Quality Restoration and Renovations, Inc. Quality Roofing, Inc. Quick Response Fire Protection Real Floors, Inc. Redi Carpet Sales of FL., Inc. Renovia RentPath Rezcor Rite Rug Flooring Roto Rooter Services Company Royal Landscape Nursery, Inc. Saxon Business Systems, Inc. ServiceMaster Plumbing Services Sherwin Williams Company (The) Signal 88 Security Skinner Waste Solutions, LLC. Sofitco Southeast Floors Southeastern Laundry Equipment Southern Aquatic Management, Inc. Southern Management System, Inc. Spies Pool, LLC Stratus Construction & Roofing Sunbrite Outdoor Furniture Switch Electric LLC The Lake Doctors Inc The Liberty Group THS National, LLC Tobacco Free Florida in Orange County Total Green Cleaning, Inc. TP Foam U.S.H.A.C. Valet Waste, Inc. Vermana vital signs of orlando inc Washco Laundry Equipment, Inc. Waste Management, Inc. Water Vendors By Us Watermark Restoration Wayne Auto Matic Fire Sprinklers WellKept WellTech Pest Solutions Wilmar Industries, Inc. Yellowstone Landscape
Learn the science of effective networking with central Florida’s leading management companies and supplier partners at this reverse Trade Show!
For more information on our Supplier Partners you can check them out at http://www.aagomarketplace.com/ 24
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Golden Key Testimonials
It’s the most exciting time of the year... golden Key Award Nomination season! We sat down with two of our previous winners, Homar santiago, CAmt, with the Bainbridge Companies and Nikki Cannatelli with the Klein Company to talk about their golden Key Awards experience. If you’re inspired to nominate a colleague for this year’s awards after you read Homar’s story, please visit www.goldenKeyNominee.com for more information. Amanda: What makes being nominated for the Golden Key Awards so special?
Amanda: What makes being nominated for the Golden Key Awards so special?
homar: Being nominated is a confirmation that you have made a positive impact in the industry, especially on those whom you work side by side with on a daily basis. It also proves that applying the knowledge you’ve learned from attending classes will give you a better prospective of and appreciation for our industry.
Nikki - Recognition for a job well done by the industry and your peers
Amanda: What was your most memorable moment at awards ceremony and why? homar: Winning my first golden Key Award is the most memorable of all because I was nominated along with others that I hold in high regard and have the upmost respect for in our industry.
Amanda: What was your most memorable moment at awards ceremony and why? Nikki - last year when Darnell won, he was so excited he danced all the way to, across and down the stage holding his napkin the whole time. Honestly anytime one of my team members wins an individual award are my most favorite.
Amanda: how does it feel to win a Golden Key Award?
Amanda: how does it feel to win a Golden Key Award?
Nikki - AmAZINg!
homar: It truly is an amazing feeling to receive a prestigious golden Key Award. Hearing your name called when in the company of such high caliber and well respected individuals is very exciting and, if I could be honest, a bit emotional.
Amanda: What would you say to inspire others in the industry who would like to win a Golden Key Award?
Amanda: What would you say to inspire others in the industry who would like to win a Golden Key Award?
Nikki - Work hard, be professional and treat your team & residents with kindness and caring. Have pride in who you are and what you do every day. oh... and have fun doing it!
homar: I would encourage everyone to continue to strive to be their best by increasing their knowledge of our industry through education and making themselves available for others to learn from. Humility has played a major role in my career in the industry. therefore, be humble but know what your striving for and never give up.
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Thanks Thanks for for Giving Giving Luncheon Luncheon Friday, Friday, November November 10th, 10th, 2017 2017 11:00 11:00 am am -- 2:00 2:00 pm pm There ways say There are are many ofways waystoto tosay say “thank “thank you.” There are many manyof “thank you.” you.” Join us as we learn about corporate social responsibility from a panel of leaders Join us as we learn about corporate social responsibility from a panel of leaders in the property management field! Additionally, we will recognize the AAGO in the property management field! Additionally, we will recognize the AAGO Volunteers of the Year, volunteer instructors, Foundation leaders, and collect Volunteers of the Year, volunteer instructors, Foundation leaders, and collect toys for central Florida’s underprivileged children. toys for central Florida’s underprivileged children. Registration Opens: Registration Opens: Mix & Mingle: Mix & Mingle: Lunch & Program Begin: Lunch & Program Begin:
Agenda: Agenda: 11:00 am 11:00 am 11:00 - 12:00 pm 11:00 - 12:00 pm 12:00 pm 12:00 pm
Event Details: (New Amazing Location!) Event Details: (New Amazing Location!) The Alfond Inn The Alfond Inn 300 E. New England Ave, Winter Park, FL 300 E. New England Ave, Winter Park, FL $75 per person or $725 table of 10 (AAGO Members & Guests) $75 per person or $725 table of 10 (AAGO Members & Guests) $105 per person or $1000 table of 10 (non-members) $105 per person or $1000 table of 10 (non-members)
Register Register Online: Online: https://www.aago.org/events/thanksforgiving2017 https://www.aago.org/events/thanksforgiving2017 Questions? Contact Cynthia Cruz, Event Manager, at 407-644-0539 or Questions? Contact Cynthia Cruz, Event Manager, at 407-644-0539 or cynthia@aago.org. cynthia@aago.org. 26
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SEPTEMBER September Dinner Meeting “212 Degrees” Wednesday, September 13 6:00 pm- 8:30 pm
Lease-A-Palooza
Thursday, September 14
10:00 am - 3:00 pm For more information on upcoming AAGO events please visit:
www.aago.org/events
OCTOBER
NOVEMBER
DECEMBER
FAA Conference & Trade Show
“Thanks for Giving” Luncheon
Golden Key Awards
Wednesday, September 11 Friday, September 13
Friday, November 10
11:00 am - 2:00 pm
Saturday, December 2
6:00 pm - 10:00 pm
Golf Tournament Friday, October 27 8:30 am - 5:00 pm
Congratulations
Certified Apartment Manager
to the following individuals for successfully completing their prestigious NAAEI Professional Designations.
Ilia Wolf, CAM Lacey Hill, CAM
Certified Apartment Maintenance Technician Certified Apartment Portfolio Supervisor
Carina Miles, CAS
Certified Apartment Portfolio Supervisor
Latoya Luster, CAPS
Peter Gonzalez, CAMT Joshua Dolin, CAMT Bernard Hatfield, CAMT Dustin Ridge, CAMT September/October 2017 27
MArKET BEAT Multi-Family Multi-Family Market Vital Signs By ByMyrentComps.com MyrentComps.com
Apartment Apartment Sales & Gross Rent Multiplier With Withall allof ofthe themultifamily multifamilytransactions transactionsoccurring occurringininour ourlocal local market market we wethought thoughtititmight mightbe befun funto totake takeaalook lookat atthe thestatistics statisticsof ofproperties properties constructed constructedininthe the1980’ 1980’ssduring duringaa1212month monthperiod periodfrom from 2nd 2ndQuarter Quarter AAGO, AAGO,The The Key Key1st Magazine Magazine – –Market MarketBeat Beat Article Article Input Input ––“Apartment “ApartmentSales Sales &sake Gross GrossRent Rent Multiplier” 2016 2016 thru thru 1st Quarter Quarter 201. 201. For For comparison’ comparison’ ss&sake we weMultiplier” matched matched our our June June2017 2017Article Article findings findings up up against against two two neighboring neighboring markets markets inin Florida. Florida. Also, Also, we we By: By:MyRentComps MyRentComps wanted wanted to to show show how how these these numbers numbers can can used used to to produce produce the the “Gross “Gross With Withallallofofthe themultifamily multifamilytransactions transactionsoccurring occurringininour ourlocal localmarket marketwe wethought thoughtititmight mightbe befun funtototake takeaalook lookatatthe the statistics statistics ofMultiple” ofproperties propertiesconstructed constructed inhow inthe the1980’s 1980’s during during aa12 12month month period periodfrom from 2metric 2metric Quarter Quarter2016 2016 thru 11 Quarter Quarter 201. 201. Rent Rent Multiple” and and how this this very very important important isis thru great great when when For Forcomparison’s comparison’ssake sakewe wematched matchedour ourfindings findingsup upagainst againsttwo twoneighboring neighboringmarkets marketsininFlorida. Florida. Also, Also,we wewanted wantedtoto show showhow howthese thesenumbers numbers can used totoindustry. produce producethe the“Gross “GrossRent RentMultiple” Multiple”and andhow howthis thisvery veryimportant importantmetric metricisisgreat great comparing comparing value valuecan ininused our our industry. ndnd
stst
Help Help Us Us So So We We Can Can Continue To Help You For For us us to to continue continue to to provide provide our membership current statistical market market information information in in this this article, article, it requires all members go to the “Market “Market Survey” Survey” tab tab at at www.aago.org www.aago.org and log in weekly to update rents, rents, occupancies occupancies and and concession concession activity. The more often you participate participate in in the the AAGO AAGO Online Online Market Survey, the better and more detailed detailed our our reporting reporting can can become. become.
when whencomparing comparingvalue valueininour ourindustry. industry.
MSA MSA
Q2 Q2 22016 016 -‐-‐ Q Q1 1 22017 017 OOrlando rlando TTampa ampa JJacksonville acksonville 80's 80's VVintage intage AApartment partment SSales ales CComparison omparison
# # # # Total Total Properties Properties Units Units Sales Sales Sold Sold Sold Sold Volume Volume Orlando 14 14 3,353 3,353 $266,428,800 $266,428,800 Orlando 22 5,325 $485,025,000 Tampa 22 5,325 $485,025,000 Tampa Jacksonville 11 11 3,320 3,320 $271,979,993 $271,979,993 Jacksonville 47 11,998 $1,023,433,793 Totals/Avg 47 11,998 $1,023,433,793 Totals/Avg
Average Average Price Price Per Per UUnit nit $79,460 $79,460 $91,085 $91,085 81,922 81,922 $85,300 $85,300
"GRM" "GRM" Average Average Average Average Gross Gross Price Price Monthly Monthly Rent Rent Per Per SSqFt qFt Rent Rent Multiplier Multiplier $102.76 $102.76 $860 $860 7.7 7.7 $115.82 $927 8.19 $115.82 $927 8.19 $93.97 $93.97 $ $ 8868 68 7.87 7.87 $106.61 $892 7.97 $106.61 $892 7.97
To To Order Order The The Central Central Florida AMSTR Call Call Monica Monica at at AAGO AAGO (407-644-0539 (407-644-0539 ext. 207) or or email email her her at at monica@aago.org monica@aago.org
Source: Source:Smith SmithEquities EquitiesReal RealEstate EstateInvestment InvestmentAdvisors Advisors&&MyRentComps.com MyRentComps.com AsAsthe thetable tableshows, shows,the thethree threemarkets marketscombined combinedtotoeclipse eclipsethe the$1 $1Billion Billioninintotal totalsales salesduring duringthe the12 12months monthsanalyzed. analyzed. Orlando Orlandosaw sawmore moreproperties propertiesand andunits unitssell sellthan thanJacksonville, Jacksonville,but butJacksonville Jacksonvillehad hadaahigher higherTotal TotalSales SalesVolume Volumewhich which translated translatedtotothe thehigher higherprice priceper perunit unitsold. sold. Both BothOrlando Orlandoand andJacksonville Jacksonvilletrailed trailedTampa Tampawhere where22 22properties properties sold sold totaling totalingmore morethan than485 485million millionchanged changedhands handsduring duringthe theone oneyear yearstudy studyperiod. period.
As As the the table table shows, shows, the the three three markets markets combined combined to to eclipse eclipse the the $1 $1 Billion Billion inin total total sales sales during during the the 1212 months months analyzed. analyzed. Orlando Orlando saw saw more more properties properties and and units units sell sellthan thanJacksonville, Jacksonville, but but Jacksonville Jacksonville had had Importance ofofthe Multiplier “GRM” Importance theGross GrossRent Rent Multiplier “GRM” Sinceeveryone everyoneininour ourindustry industryisisused usedtototaking takingthe thesales salesprice priceand anddividing dividingititby bythe theNet NetOperating OperatingIncome Income“NOI” “NOI”toto aSince a higher higher Total Total Sales Sales Volume Volume which which translated translated to to the the higher higher price price per per arrive arriveatatCAP CAPrate, rate,the thecomparison comparisonbetween betweenmultiple multipleproperties propertiesisisaccurate accurateonly onlyififeach eachmanagement managementcompany/owner company/owner keeps income at levels the within range. Problems that keepstheir their income atmarket market levelsand andkeeps keeps theexpenses expenses withinan anindustry industry range. Problemswith with thatmethod method unit unit sold. sold. Both Both Orlando Orlando and and Jacksonville Jacksonville trailed trailed Tampa Tampa where where 22 22 occur occurwhen whenyou youtrytryand andcompare comparesales saleswhen whenallallproperties propertiesare arenot notrun runefficiently efficientlyororkeeping keepingup upwith withmarket marketrents. rents. properties properties sold sold totaling totaling more more than than 485 485 million million changed changed hands hands during during Another Anothertool toolthat thatwe wefind findeffective effectiveisiscomparing comparingsales salesusing usingaaGross GrossRent RentMultiplier Multiplierwhich whichonly onlytakes takesininconsideration consideration the that each isisable totoachieve therents rents that eachproperty property able achieveand andit ittakes takesthe theexpenses, expenses,and andmanagement’s management’sability abilitytotokeep keepexpenses expenses the the one one year year study study period. period. down, down,out outofofthe theequation. equation. The TheGross GrossRent RentMultiplier Multiplieravoids avoidsthis thisissue issuesince sincethe theeffective effectiverents rentsare arewhat whatthe themarket market isis willing willing toto pay pay for for the the
property/location. the paid property and gross property/location. By Bytaking taking thePrice Price paidfor forthe the propertyMultiplier anddividing dividing its its annual annual gross rents, rents, the the Gross Gross Rent Rent Importance Importance of ofthe the Gross Gross Rent Rent Multiplier “GRM” “GRM” Multiplier Multiplierisisa abetter bettermeasuring measuringtool toolfor forcomparison comparisonpurposes. purposes.
Since Since everyone everyone in our industry industry isisprice, used used to to taking taking the the sales sales price price and and NOI fact: Cap Rate ininaahigher but using the GRM will inin aa NOI&&GRM GRM fact:a alower lowerin Capour Rateresults results higher price, butwhen when usingGRM, GRM, thehigher higher GRM willresult result higher higherprice. price. dividing dividingititby bythe theNet NetOperating OperatingIncome Income“NOI” “NOI” to to arrive arrive at at CAP CAP rate, rate, Help HelpUs UsSo SoWe WeCan CanContinue ContinueTo ToHelp HelpYou You the the between between multiple multiple properties properties isis accurate accurate only onlyititifrequires ifrequires each each For totocontinue our current market inin this all Foruscomparison uscomparison continuetotoprovide provide ourmembership membership currentstatistical statistical market information information this article, article, all members membersgogototothe the“Market “MarketSurvey” Survey”tab tabatatwww.aago.org www.aago.org and and log log inin weekly weekly toto update update rents, rents, occupancies occupancies and and management management company/owner company/owner keeps keeps their their income income at at market market levels levels concession concessionactivity. activity. The Themore moreoften oftenyou youparticipate participateininthe theAAGO AAGOOnline OnlineMarket MarketSurvey, Survey,the thebetter betterand andmore moredetailed detailed our ourreporting reportingcan canbecome. become. and and keeps keeps the the expenses expenseswithin withinan anindustry industryrange. range. Problems Problems with with that that To Order The Central Florida AMSTR To Order The Central Florida AMSTR method method occur occur when when you you try tryand andhercompare compare sales sales when when all all properties properties Call atatmailto:(monica@aago.org) CallMonica MonicaatatAAGO AAGO(407-644-0539 (407-644-0539ext. ext.207) 207)ororemail emailher mailto:(monica@aago.org) are arenot notrun runefficiently efficientlyor orkeeping keepingup upwith withmarket marketrents. rents. Another Anothertool toolthat thatwe wefind findeffective effectiveisis comparing comparing sales sales using using aa Gross Gross Rent RentMultiplier Multiplierwhich whichonly onlytakes takesininconsideration considerationthe the rents rents that that each each property propertyisisable ableto toachieve achieveand anditittakes takesthe theexpenses, expenses,and andmanagement’ management’ss ability abilityto tokeep keepexpenses expensesdown, down,out outof ofthe theequation. equation. The TheGross GrossRent RentMultiplier Multiplieravoids avoidsthis thisissue issuesince sincethe theeffective effectiverents rents are are what whatthe themarket marketisiswilling willingto topay payfor forthe theproperty/location. property/location. By Bytaking takingthe the Price Pricepaid paidfor forthe theproperty propertyand anddividing dividingits itsannual annualgross grossrents, rents,the theGross Gross Rent RentMultiplier Multiplierisisaabetter bettermeasuring measuringtool toolfor forcomparison comparisonpurposes. purposes. NOI NOI&&GRM GRMfact: fact:aalower lowerCap CapRate Rateresults resultsininaahigher higherprice, price, but but when when using usingGRM, GRM,the thehigher higherGRM GRMwill willresult resultininaahigher higherprice. price.
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AAGO Foundation Gold Tournament Friday, October 27th at Shingle Creek Proceeds Proceeds from from this this Golf Tournament will benefit those in in need need through through the AAGO Foundation Charity Partners.
Registration Registration begins at 6:30 7:15 am Registration ends 7:45am (15min (15min prior to Tee off Time)
AM AM Shotgun Shotgun Tee Off Time is at 8:00am Contact Contact Dominica at dominica@aago.org for more info
Professional Designations 2017 Course Schedule
Take the NALP online! www.naahq.org/learn/education/national-apartment-leasing-professional/nalponline **must have a minimum of 6 months of onsite property management experience;
The National Apartment Leasing Professional will enhance your NOI through improved customer service skills, closing ratios, marketing techniques, and legal knowledge.
CAM Fall Series
July 27 August 10 August 24 September 21 September 28 October 19
Achieve the nation’s most prestigious designation for apartment mangers. Become a Certified Apartment Manager!
CAMT Fall Series
August 16 September 15 October 17 October 25 November 8 November 15
The Certified Apartment Maintenance Technician designation provides you with skills and knowledge to service your apartment community with ease and expertise.
July 27 August 10 August 24 September 21 September 28 October 19
The Certified Apartment Supplier designation is an opportunity for suppliers to experience the everyday challenges that face the multifamily industry.
To register or for more information, please visit www.aago.org
APARTMENT ASSOCIATION OF GREATER ORLANDO PRESENTS:
2008~2017
#WeAreAAGO
GOLDEN KEY AWARDS N O M I N AT I O N P R O C E S S To submit a nomination, simply log onto www.goldenkeynominee.com and complete one form for each nomination. There is no limit to the number of entries in a category. All members of AAGO are eligible to enter. Each nomination must be submitted with the following: jpeg photo; summary of accomplishments; letter (s) of recommendation; entry fee of $25 for Individual Award or $25 Team/Property Award based on Community Size: Small (0-250 Units) Medium (251-399 Units) Large (400+ Units)
Individual Achievement Awards
Team/Property Awards
Maintenance Supervisor of the Year
Community of the Year
Property Manager of the Year
Best Lease-Up Community of the Year
Assistant Manager of the Year
Service Team of the Year
Leasing Manager of the Year Service Tech of the Year Porter/Grounds Keeper of the Year Mgmt. Company Executive of the Year
Affordable Community of the Year Luxury Community of the Year Renovated Community of the Year
Mgmt. Company Rookie of the Year
Student Housing Community of the Year
Leasing Consultant of the Year
Best Curb Appeal
Regional Supervisor of the Year
Best Social Media Campaign
Housekeeper of the Year Corporate Support Person of the Year
Interior Design: Clubhouse, Model, Leasing Office
Account Executive of the Year (Supplier)
Best Marketing Campaign
Supplier Company Rookie of the Year
Supplier Company of the Year
#WeAreAAGO
2008~2017
GOLDEN KEY AWARDS Save the Date ! 6:oo p.m.
Saturday, December 2nd, 2017 Hilton Orlando International Drive
Online nominations now open www.goldenkeynominee.com
Log on to www.aago.org today !
AAGO’S 9TH ANNUAL
“Find a mask and wear it well. Hide your identity until the bell. Can you do it... or will you tell?”
HEADLINER
“Unmasking your leasing potential”
Alexandra Jackiw President of Milhaus
Church Street Ballroom 225 S Garland Avenue Orlando, Florida 32801 SEPTEMBER 14, 2017 10:00a.m. to 4:00 p.m 32
REGISTER TODAY Email Cynthia@aago.org ThE KEY www.aago.org
PHOTO BOOTH provided by CRISTE CO SNACKS & REFRESHMENTS provid
Early Bird Pricing Until June 30 $99 for APASS $119 for Members
ONSTRUCTION ded by IWS
Attend our all new S
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S
S
I
O
N
S
FEATURING Mark Howell
Dana Pate
Speaker/Consultant
Matrix Residential
Eric Clark
Geyson Rosario
Greystar
Southwest Airlines
Maria Filippone Peak Student Housing
Charity Ann Zierten
BG Multifamily
Russ Webb
Georgia Apartment Association
PRESENTING SPONSORS
EVENT SPONSORS
Master of Ceremonies Pete Regules CORT
Apartment Lease Up Experts Zillow Group ForRent.com CoStar Valet Living RealPage, Inc. JuLY/AuGuST 2017
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May Dinner
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Leadership Development Program All classes are from 9:00—5:00 Registration begins at 8:30 am
2017 CAM SChEDuLE
All classes are from 9:00—5:00. Registration begins at SUCCESS 8:30 am A KEY TO YOUR
The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors.
CAM Modules: Education Education Education Opportunities Opportunities Would you like to help change your organization from Are you interested in improving your leadership skills?
CPO-CertifiedEPA Pool Operator in Daytona CERTIFICATION good to great? August 20172017 ThursdayTuesday, & Friday, July 29, 13-14, 8:00 am– 5:00 pm
Do you want to add8:30 to your am –supervisory 5:00 pm toolbox?
Opportunities Managers
Maintenance July 20 - Resident experience For
July 21,MATErIAL!!!!! 2017 BrANDFriday, NEW COurSE 9:00am—12:00pm
ProgramWith requirements: Natalie Gretzinger & Homar Santiago WithWith VannVann Flippen, Chadwell The Leadership Development program offersSupply blended Flippen 3 CEC’sthe following requirements CAM candidates must complete CEC’s learning from group activities to6 instruction in conventional 6 CEC’s to obtain the and CAM designation: classroom settings. AAGO’s Leadership Development ProGet the “Nuts Bolts’ of how the maintenance team operates Registration begins at 7:30 am Registration beginsCERTIFICATION at 8:00and am techniques EPA CERTIFICATION EPA a minimum of 12 monthscan of onsite management gram will help teach you the essential skills so• that your community run atproperty optimum performance! experience; you need in order to look at challenges from a different In this informative session, you will learn: According toVann Florida Law 64E-9.018: With Flippen, Chadwell With Vann Supply Flippen, Chadwell Supply The Federal Clean Air Act, Section 608, requires that persons • successfully completed CAM coursework meet all should examination perspective. The program will focus on assessing each at• Maintenance basics that every manager know who services, repair or dispose ofby appliances and the An Individual whomaintain, services a public requirements within 12 months candidacy for CAM tendee’s leadership andpool the gapsmaintaining that • Communication tips forofa declaring successful partnership Tuesday,competencies August 29, Tuesday, 2017 August 29, exist. 2017 equipment that contain refrigerants be certified in cleanliness, water quality regulated and chemical balance of public • How to “speak the$949 sameMember language” July 14th - Leadership Applications: Ethics, Counseling and proper refrigerant handling Thean has PM also placed pools shall be8:30 certified. To techniques. bePMcertified individual must AM - 5:00 8:30 AM -EPA 5:00 • Improves productivity $849 for APAss subscribers Performance Appraisals a sales restriction on refrigerants, the saleshall of regulated demonstrate knowledge of public limiting pools…(and) attend a • Improves morale212 Degrees $1,249 Non-member 6 CEC’s 6 CEC’s refrigerants to national certified technicians only. training course of recognition that is approved by the • Retains top performers August 11th - Listening Leadership 212 Degrees • Avoid wrongful department of at least 16 hours in length and shall pass a test Thistermination! class is sponsored by15, 2017 Friday, September September 15th Leadership “Speak” Friday, September 15,407apartments, 2017 Technicians violate the Clean Air Act provisions may be acceptable to thewho department. Free for APASS Subscribers Pet & Playground, DBK Construction, Registration begins Registration at 8:00 am begins at 8:00 am fined, lose-$279 their certification, and may be required to appear 9:00 am – 12:00 pm October 20th ”Going from Led to Lead” FOr APASS SuBSCrIBErS $79COrT, members / $109 Non-member Affinity Waste Solutions am– 12:00 pm in Federal Court. With Alex9:00 Jackiw, President of Milhaus Management $299 members / $399candidates Non-members In order to apply for the program, must have one Breakfast is sponsored by 3 Cec’s ral Clean Act, Federal Section Clean 608, Airrequires Act, Section that persons 608, who services, of theAirThe following: CAm, CAs, CAmt, ARm, CAPsrequires and services, or that be apersons WithwhoAlex Jackiw, The President of Milhaus Managemen Liberty Group $135 for APASS Subscribers! repair or dispose maintain, of appliances repair or dispose and 3equipment appliances that contain and equipment regulated that contain regulated supervisor of a team orofmore for 24 months. $149 Members / of $199 Non-Members / $95 Retests is 212 Degree? be certified refrigerants in properbe refrigerant certified in handling proper refrigerant techniques.handling The EPA techniques. has also The What EPA has also 3 CEC’s $999 Members/$899 APASS es restriction placed onarefrigerants, sales restriction limiting on refrigerants, thefor sale of regulated limiting the refrigerants sale of regulated refrigerants This interactive seminar is based on the book by Sam Parker to certified technicians to certified only. technicians only. that’s inspiring millions of peopleSChEDuLE around the world to dig deeper 2017 CAMT and makeAll better things happen for themselves and the people classes are from 9:00—5:00. ns who violate Technicians the Clean whoAir violate Act provisions the Clean may Air Act be provisions fined, lose may be fined, lose around them. It begins with the premise, “At 211 Registration begins at 8:30 amdegrees, water is Marketing to the Generations ertification, their and may certification, be required andtomay appear be required in Federal to Court appear in Federal Court it boils. And with boiling water, comes steam. What is 212 Degree? hot. At 212 degrees, Friday, Julya28, 2017 EarnAnd your Certificate for power Apartment Maintenance with steam, you can train. Just one extra degree 9:00 am– 12:00 pm Technicians and advance your career in apartment makes all the difference.” Introduction to the Apartment Industry This interactive seminar isDesiree based on the&book Sam Parker that's in With Starr, AAGO Sydney Jamieson, 407apartments maintenance. NAAEI developed theby CAMT program to $135 for APASS subscribers/ $135 for APASS subscribers/ member $149 member Tuesday, July$149 18, 2017 3 CEC’s provide tools necessary to run things a cost- happe people around the world to the dig deeperand and make better About theknowledge Speaker: $199 non-member/ $199 non-member/ $95Pm Retests $95 9:00 AmRetests - 12:00 effective maintenance program. and the people around them. It begins with the premise, "Attarget 211 deg Learn how to break through these GAPS to market to your With Desiree Starr, AAGO Alexandra Jackiw is the President of Milhaus Management and Whether are aboiling new or experienced maintenance audience… Andyou with water, comes steam. And w 3 CEC’s At 212 degrees, it boils. past Chairperson ofimprove the National Apartment Association. technician, you can your: In this informative session, you will learn: power a train. Just one extra degree makes all the difference." In this informative session, you will learn: Identify & develop marketing strategies for your key • •Management of Preventive Maintenance FREE for APASS Subscribers! • Basics about the Apartment Industry market demographic • Vital key terms $79 Members $109effectively Non-Members • •Accuracy of Diagnosis of/Maintenance Issues Learn how to communicate your marketing • Various jobs within the industry message to these genera-tions. • Ability to Make Cost-Effective Repair/Replacement Howare, to you find know a job within ourhave industry This class is sponsored • Create diverse advertisements to hitbyon the “hot If• you that you access to all APASS • What do you need in order toAbout be hired?the Speaker: Decisions 407apartments buttons” of Baby Boomers, Gen X, and Gen Y classes for FrEE!!! Whenever you see “NO •qualifying Training and educational opportunities CAMT Modules: • Gain a better understanding why Gen Y is the BrAINEr”, you know that this is/an APASS qualifying class. is the President • Networking opportunities committees / dinner with all the power, but Generation Z and has thepast C Alexandra Jackiw ofRepair Milhaus Management July 19generation – Appliance meetings / LIVE events, etc. influence! APASS Subscribers also enjoy a 10% discount on certification National Apartment Association. *Effective July 1, 2016, individuals performing water heater and AC repairs and designation courses.This If you are not, why aren’t you? It’s a NO Free forwhere APASS Subscribers class is FrEE! (NOT including replacement) parts cost no more than $1,000 must BRAINER! You get unlimited seminars and workshops for an entire $79 members / $109 Non-members Thanks to the generosity of AAGO Foundation, Inc. be Certified Apartment Maintenance Technicians (CAMTs). * on-site team for the cost of one seminar! For just $69 per month, Breakfast is sponsored by Breakfast is sponsored by $799 for APASS Subscribers APASS can improve productivity, sharpen skills and reduce potential 407apartments The Group liabilities by millions! Ask meLiberty how to get one month FREE! $899 member / $999 Non-member
Are you an APASS subscriber?
36
The Key www.aago.org
Free for APASS Subscribers
Education Opportunities
Education Opportunitie
Fair Housing & Beyond
Fair Housing & Beyond AAGO Member Friday, October Orientation 27, 2017 with Heather Powell, PRG Real Estate Friday, October 27, 2017 9:00am—4:00pm
Friday, August 6– CEC’s 9:00 am 4:00 4, pm2017 9:00am—11:00am with Heather Powell, PRG Real Estate With Desiree Starr 6&Cec’s Monica Ramsey, AAGO This interactive session uses dvd-delivered scenarios to demonstrate how real life situations require critical thinking and prudent decision making.
Landlord TenantProgram Law Leadership Development Program Leadership Development Friday, August 18,–2017 All classes are from 9:00 am 5:00 pm All classes are9:00am—12:00pm from 9:00 am—5:00 pm.
Vividly shows the serious consequences of incorrect responses and provides coaching on CEC’s how to avoid costly mistakes. Registration 8:30 am • This interactive session uses2dvd-delivered scenarios to With begins JamesatBarron Delivers relevant knowledge of fair housing essentials-practical explanations of how federal, demonstrate how real life situations require critical thinking 3 CEC’s at 8:30 am Registration begins protected classes and barred discriminatory acts impact property operations. Are state, youandalocal new member to The Apartment Association of Are you interested in improving your leadership skills? and prudent decision making. Greater Orlando? Are you looking for ways to get involved? $89 for APASS Subscribers Do you want tothe know theconsequences secrets to making your responses membership Want get the “LEGAL EDGE” over your • Vividly shows serious of incorrect Would to youknow like tohow helpto change yourreal organization from good $99 Members / $109 Non-Members work for YOU? residents? and provides coaching on how to avoid costly mistakes. to great? Are you interested in improving your leadership Desiree and Monica will guide you through: Reduce evictions and legal problems? Learn how to navigate • Delivers relevant knowledge fair housing essentials-practical class of is sponsored by • How/When to This network Do you wantstreets to add toofyour supervisory the legal Land-lord andtoolbox? Tenant Law in this explanations of how federal, state,through andWould localsponsorships protected classes 407apartments you like to comprehensive help change your organization from go • Maximizing your presence seminar facilitated by landlord tenant legal and barred discriminatory acts impact property operations. • Committee Engagement The Leadership program offers blended learning expert, James Development Barron. • Learning about AAGO Leadership Do you from want add to your supervisory group to activities to instruction in conventional classroom toolbo $89 for APASS Subscribers! • And much much more! Free for APASS Subscribers $99 Members / $109 Non-Members settings. AAGO’s Leadership Development Program will help $89 members / $109 blended Non-members The Leadership Development program offers learning from teach you the essential skills and techniques you need in order to ThisThis classclass is sponsored by is FrEE! Breakfast is sponsored by instruction in conventional classroom settings. look at challenges from a different perspective. TheAAGO’s program will Leade 407apartments Breakfast is sponsored by 407apartments on assessing each attendee’sskills leadershipand competencies and Program will help teach focus you the essential techniques y Education Opportunities the gaps that exist.
look at challenges from a different perspective. The program wil LEAP Modules: each attendee’s leadership competencies and the gaps that exist. September 15th - Leadership “Speak” October 20th - “Going from Led to Lead”
LEAP Modules:
Leasing 101
Leasing 101
Friday, October 31, 2017
Friday,9:00am—5:00pm October 31, 2017 With Desiree Starr, AAGO 9:00 am6 CEC’s – 5:00 pm With Desiree Starr, AAGO 6 Cec’s
Are you new to the industry?
Gang Awareness
Are you new to the industry? Course include: Friday, 2017 Dotopics you have a staff memberAugust needing a11, refresher? Do you have a staff member needing a refresher?
In order to apply for the program, candidates must have one EPA CErTIFICATION of the following: CAM, CAS, CAMT, ARM, CAPS and or be a inofVolusia County supervisor of a team 3 or more for 24 months.
September 15th-Leadership Tuesday, August 29, 2017 “Speak” $899 for APASS Subscribers! 8:30am— 5:00pm $999 Members October 20th-”Going fromSupply Led to Lead” With Vann Flippen, Chadwell 6 CEC’s Registration begins at 8:00 am
9:00am — 12:00pm
Introduction to the Apartment Industry
Course With topics Officerinclude: Derwin Bradley, Orlando Police Department • Introduction to the Apartment Industry Learning to identify your competition 3 CEC’s The Federal Clean Air Act, Section 608, requires that persons • Vital key terms Fundamentals of Fair Housing who services, main-tain, repair or dispose of appliances and Learning to identify yourlearn: competition In• this seminar, you will In order to apply for the program, must have one equipment that containcandidates regulated refriger-ants be certified Using your telephone as a tool • Fundamentals ofgang? Fair Housing • What is a in proper refrigerant handling techniques. The EPA has also Greetings, and as closings a team • Using demonstrations your telephone a tool CAM, CAS, CAMT, ARM, CAPS and or be a supervisor of • How do I identify if a gang is on my property? placed a sales restriction on refrigerants, limiting the sale of Effective follow-up • Greetings, demonstrations and closings 24 months. regulated refrigerants to certi-fied technicians only. •marketing Whatfollow-up are some local gangs I should be aware of? • Effective Online techniques • Online techniques Technicians who violate the Clean Air Act provisions may • Aremarketing there any current trends regarding gangs that I APASS Subscribers shouldFree be for aware of? be fined, lose their certification, and may be required to FREE for APASS Subscribers! $89 Members / $109 Non-Members appear in Federal Court • If I find drugs, does that mean I have gangs? $89 Members / $109 Non-Members $999 Members/$899 for APASS Contact Lydia Torres at Lydia@aago.org • And much, much more! This class is sponsored by This class is sponsored by 407apartments “Limited Space”$149 member $135 for APASS subscribers/ Free for APASS Subscribers 407apartments $199 non-member/ Retests $95 $79 members / $109 Non-members Vital key terms
Interested in attending
Leap 2018?
September/October 2017 37
ation Opportunities Education Opportunitie 2017 CAM SChEDuLE
Leadership Development Program
All classes are from 9:00—5:00.
All classes are from 9:00—5:00 Registration begins at 8:30 am
Are you interested in improving your leadership skills?
Registration begins at SUCCESS 8:30 am A KEY TO YOUR
The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors. CAM Modules:
2017 SCHEDULE Maintenance For SCHEDULE Managers 2017CAM CAMTFALL FALL July 20 - Resident experience 2017 CAMT FALL SCHEDULE All classes are from am – 5:00 pm Friday, July 9:00 21, 2017 Would you like2017 to help change your organization from CAM FALL SCHEDULE CPO-Certified Pool Operator in Daytona good to great? All classes are from 9:00 am – 5:00 pm
Thursday & Friday, July 13-14, 2017 BrAND NEW COurSE MATErIAL!!!!! All classes are from 9:00 am —5:00 pm. Do you want to add to your supervisory toolbox? 9:00am—12:00pm 8:00 am– begins 5:00 pm Registration at 8:30 am Registration begins at 8:30 am ProgramWith requirements: Natalie Gretzinger & Homar Santiago The Leadership Development program offers blended With Vann Flippen Registration at 8:30 am 3begins CEC’sthe following CAM candidates must complete requirements learning group activities to instruction conventional 6Manager CEC’s Thefrom Certified Apartment (CAM) is ainvital link between Earn your Certificate for Apartment Maintenance Technicians to obtain the and CAM designation: classroom settings. Leadership Development Get the advance “Nuts Bolts’ ofinhow the maintenance team operates Registration beginsowners at 7:30 aminvestors.Prothe resident andAAGO’s the community and Enhance and your career apartment maintenance. NAAEI a minimum of 12 monthscan of onsite management gram will help teach you the essential skills and techniques so• that your community run atproperty optimum performance! your professional growth in the apartment industry by becoming developed the CAMT program to provide the knowledge and experience; you need in order to look at challenges from a different In this informative you will learn: According to Florida Law 64E-9.018: a Certified Apartment ManagerCertified (CAM) and take your career to Manager tools necessary tosession, run cost-effective maintenance program. (CAM) isaCAM a vital link between the reside • successfully completed coursework meet all should examination perspective. The program willThe focus on assessing Apartment each at• Maintenance basics that every manager know An Individual who services a public pool by maintaining the the next level. CAM training helps you manage your apartment requirements within 12 months of declaring candidacy for CAM tendee’s leadership competencies and the gapsinvestors. that exist. • Communication for a successful partnership owners and Enhance your growth in the apartmen Whether you professional are a newtips or experienced maintenance technician, cleanliness, water of public community and quality your teamand morechemical effectively.balance The National • How to “speak the same language” $949 Member July 14th - Leadership Applications: Ethics, Counseling and you can improve your: and take your career to the ne abeCertified Apartment (CAM) pools shall be Association certified. To certified individual Apartment Education Institutean (NAAEI) offers must Manager • Improves productivity $849 for APAss subscribers Performance Appraisals demonstrate knowledge of designation public pools…(and) shall attend a • Improves morale this nationally recognized to apartment industry helps you manage your apartment community and your team more effect $1,249 Non-member • Management of Preventive Maintenance training course ofwho national recognition that is approved by the • Retains top performers August 11th - Listening Leadership professionals want to advance their career in apartment Apartment Institute (NAAEI) offers this nationally r • Avoid wrongful department of at least 16 hours in length andAssociation shall pass a test Education Thistermination! class is sponsored by management. September 15th - Leadership “Speak” • Accuracy of Diagnosis of Maintenance Issues acceptable to the department. Free for APASS Pet & Playground, DBK Construction, 407apartments, to apartment industry professionals who want toSubscribers advance their career in a October 20th -$279 ”Going LedSuBSCrIBErS to Lead” FOrfrom APASS $79 members / $109 Non-member COrT, Affinity Waste Solutions CAM Modules: • Ability to Make Cost-Effective Repair/Replacement Decisions $299 for members /management. $399candidates Non-members In order to apply the program, must have one Breakfast is sponsored by August 24 — Property of the• following: CAm, CAs,Maintenance CAmt, ARm, CAPs and or be a Modules: The CAMT Liberty Group supervisor of a team of 3 or more for 24 months. • September 21 — Human Resources • August 16 — Interior & Exterior Maintenance $999 Members/$899 for APASS CAM Modules: • September 28 — Risk Management & Legal • September 15 — Electrical
asses are from 9:00am—5:00pm.
Registration begins at 8:30 am
partment Maintenance Technicians and advance yo tenance. NAAEI developed the CAMT program to d tools necessary to run a cost-effective 2017 CAMT SChEDuLE
experienced maintenance technician, you can • October 19 — Resident Experience & Review
• October — HVAC are from 9:00—5:00. All17classes Registration begins at 8:30 am August 24– Property Maintenance Marketing Generations BRAND NEW COURSE MATERIAL!!!!! • October 25 — HVAC to Day the 2 September 21– Human Resources Friday, July 28, 2017 Earn your Certificate for Apartment Maintenance Program Requirements: September 28– Risk Management • November 8 — Plumbing 9:00 am– & Legal Technicians and advance your 12:00 career pm in apartment Introduction to the Apartment Industry CAM candidates must complete the following requirements to Desiree Starr, & Sydney 407apartments maintenance. NAAEI developed the Jamieson, CAMT program to October 19– Resident With Experience &—AAGO Review • November 15 Appliance Repair Tuesday, obtain the CAM designation:July 18, 2017 3 CEC’s provide the knowledge and tools necessary to run a costAmof- onsite 12:00property Pm management • a minimum of9:00 12 months effective program. Learn how maintenance to break these GAPS to market to your target *Effective July 1,through 2016, individuals performing water heater With Desiree Starr, AAGO experience; Whether you are a new or experienced maintenance audience… and AC repairs (NOT including replacement) where parts 3 CEC’s you can improve your: Intechnician, this informative session, you will cost no more than $1,000 must belearn: Certified Apartment • successfully completed CAM coursework BRAND NEW COURSE MATERIAL!!!!! In this informative session, you will learn: meet all examination • Identify & develop marketing strategies for your key (CAMTs). * • Maintenance ManagementTechnicians of Preventive Maintenance requirements 12 months of declaring candidacy for • Basics about within the Apartment Industry market demographic Program Requirements: • •Accuracy CAMkey terms • Vital of Diagnosis of Maintenance Issues Learn how to communicate effectively your marketing $799 for APASS Subscribers! • Various jobs within the industry message to these genera-tions. • Ability to Make Cost-Effective Repair/Replacement $899 Members / $999 Non-Members APASS Subscribers! Howare, to you find know a$849 job for within ourhave industry candidates must complete the diverse following requirements obtain the C • Create advertisements to hit on theto “hot If• you thatCAM you access to all APASS Decisions • What do you need in order to be hired? $949 Members / $1,249 Non-Members buttons” of Baby Boomers, Gen X, and Gen Y classes for FrEE!!! Whenever you see “NO •qualifying Training and educational CAMT Modules: opportunities a minimum of 12 months onsite property management •ofGain a better understanding why Gen Y is the experience; BrAINEr”, you know that this is/an APASS qualifying • Networking opportunities committees / dinnerclass. generation with all the power, but Generation Z has the July 19 – Appliance Repair meetings /also LIVE events, APASS Subscribers enjoy a 10%etc. discount on certification successfully completed *Effective CAMinfluence! coursework meet all examination requirem July 1, 2016, individuals performing water heater and AC repairs and designation courses.This If you are not, why aren’t you? It’s a NO Free for APASS Subscribers class is FrEE! (NOT including replacement) months of declaring for CAM where parts cost no more than $1,000 must BRAINER! Youto get unlimited seminars and workshops for anInc. entire candidacy $79 members / $109 Non-members Thanks the generosity of AAGO Foundation, be Certified Apartment Maintenance Technicians (CAMTs). * on-site team for the cost of one seminar! For just $69 per month, Breakfast is sponsored by Breakfast is sponsored by $799 for APASS Subscribers APASS can improve productivity, sharpen skills and reduce potential 407apartments The Group liabilities by millions! Ask meLiberty how to get one month FREE! $899 member / $999 Non-member
ive Maintenance
f Maintenance Are youIssues an APASS subscriber? ective Repair/Replacement Decisions
CAMT Modules:
terior Maintenance l 38 The Key www.aago.org
$949 Member
$849 for APASS Subscribers
September/October 2017 39
THE KEY YELLOW PAGES ACCESS CONTROL SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Assa Abloy .......................................... 407-592-4045 Barcode Automation, Inc............................ 407-327-2177 Complete Access Control of Central Florida, Inc. ................................ 407-381-3995 Spot Industries, Inc................................... 407-468-7784 VingCard Elsafe ........................................ 214-789-5340
ADVERTISING/MARKETING World Advertising of floridA advertising specialties • 813/835-9500 Promotional items • Clothing • inCentives
407apartments ......................................... 407-505-4332 American Heritage Press ........................... 407-679-2000 apt.supplier.com ....................................... 407-677-8075 Apartment Finder Magazine ..............407-894-3847 X 120 Apartment List .......................................... 336-706-4854 Apartment Postcard ................................. 321-536-4926 Apartmentjobs.com ................................... 877-682-6200 Apartments.com ....................................... 813-504-0507 Blue Book (The) ........................................ 800-431-2584 Apartment Lease-Up Experts. .................... 305-502-7888 D. Sink, Inc. .............................................. 407-474-8274 Fast Signs ................................................ 407-774-0003 Fast Signs Apopka/Altamonte ................... 407-774-0003 For Rent Media Solutions........................... 800-882-5659 National Efficiency Systems Inc .................. 877-769-2334 Modern Message, LCC .............................. 214-802-4240 Multifamily Exclusive ................................. 407-366-4444 Prestige Management Group Solutions, LLC... 888-808-4044 RentPath .................................................. 407-888-0745 realtor.com ............................................... 805-557-2942 Rent.com ................................................. 310-828-8866 Ryan Austin Design ................................... 404-600-5614 Welcome Basket (The)............................... 386-279-7536 World Advertising of Florida ....................... 813-835-9500
AIR CONDITIONING All Elements Energy .................................. 407-260-1539 ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 BranamJames Construction Inc.................. 352-530-2232 BST-Armorcon .......................................... 407-999-5054 Ferran ...................................................... 407-422-3531 Home Depot (The) ..................................... 407-417-0252 HD Supply ................................................ 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023 Triangle Construction ................................ 407-846-8274 US Heating and Air Conditioning, Inc........... 407-774-9850
AIR CONDITIONING/FILTERS/FILTER MATERIALS ISS Supply, LLC ........................................ 407-296-5211 Marcone Supply........................................ 407-422-8381 Natural Air Energy ..................................... 863-679-2665 RezCor ..................................................... 800-678-0023
AIR QUALITY SERVICE/INDOOR Air Quality Assessors .....................................407-233-0493 Criste Construction, Inc ............................. 407-324-2222 ECS ......................................................... 407-859-8378 Healthy Home Environmental Services, LLC .....407-273-9387 Natural Air Energy ..................................... 863-679-2665
ANIMAL/WILDLIFE REMOVAL Urban Jungle Wildlife Removal ................... 321-438-4294
APPLIANCES Appliance Warehouse................................ 407-782-9380 ARD Distributors, Inc ......800-282-3377 or 800-654-7721 Azuma Leasing ......................................... 800-707-1188 Chadwell Supply ...................................... 888-341-2423 Coin-O-Matic............................................ 800-642-9525 Commercial Laundries of West Florida, Inc.. 800-876-1477 HD Supply ............................................... 407-232-0097 ISS Supply, LLC ........................................ 407-296-5211 Lowe’s Companies .................................... 336-232-4816 MFS Supply .............................................. 440-248-5300 RezCor ..................................................... 800-678-0023
ASPHALT PAVING/REPAIRS All County Pavement Management Solutions an M&M Asphalt Co ................. 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Atlantic Southern Paving and Sealcoating ... 954-591-3971
Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Driveway Maintenance, Inc ........................ 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Seminole Asphalt Paving ........................... 407-323-0111 Sunray Paving and Construction ................ 407-202-0716
ATTORNEY/COURT SERVICES lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725
Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038
Debeaubien, Knight, Simmons, Mantzaris & Neal, LLP ............................ 407-422-2454 Law Office of James I. Barron, III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC............................... 407-792-5659
AUTOMATIC ACCESS SYSTEMS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Royce Integrated Solutions ........................ 843-421-0699
AWNINGS sunbrite outdoor furniture • 407.294.9041 new awnings • Custom Cabanas • awning Canvas rePlaCement
Awnclean ................................................. 813-258-9344 Maxter Building Maintenance Inc. .............. 407-990-2910 Sunbrite Outdoor Furniture .............................407-294-9041
BACKFLOW TESTING & REPAIR AmericAn bAckfloW & fire services, llc 877-393-5544
We Specialize in Testing, Repairing, Rebuilding & Replacing Backflow Devices
Advantage Integration Technology .......... 407-816-9101 American Backflow & Fire Services, LLC. 877-393-5544 Coastal Backflow, LLC ........................... 386-837-2027 Fire and Life Safety America .................. 407-688-1949 Firetronics, Inc. ..................................... 407-774-6900 Harvey Baker Plumbing, Inc ................... 407-859-3572 Reliance Plumbing ................................ 407-831-4459 Roto Rooter .......................................... 407-855-7900 Service Master Plumbing Services ......... 407-671-6494 Unifour Fire & Safety ............................. 813-283-1801
BASKETBALL/SPORTS EQUIPMENT Korkat Inc................................................. 770-214-9322
BATHTUB REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762 Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 BathArt Refinishing ................................... 407-952-0958 Bathtub Reglazing Specialist, Inc................ 407-284-2172 ELG Property Solutions .............................. 407-791-2991 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704 Surface-Tech, LLC ................................... 727-522-0282
BLINDS/DRAPERIES SALES/INSTALLATION Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Marietta Drapery & Window Coverings Co. ........................................ 800-852-8769 RezCor ..................................................... 800-678-0023
BULK WASTE REMOVAL Prestige Management Group Solutions, LLC... 888-808-4044 Waste Management .................................. 407-687-5079 Waste Helper ..................................................407-990-3943
CABINET/KITCHEN/BATH/DOORS intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling
Absolutely Amazing Refinishing, Inc............ 407-444-9000 Artisian Refinishing ................................... 407-952-7241 Assa Abloy ................................................ 407-592-4045 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Custom Klosets and Cabinets .................... 813-246-4806
Go Builders................................................ 407-786-2171 Intellectual Design, Inc............................... 407-847-2330 Kitchen Solvers of Orlando......................... 407-603-1945 MFS Supply .............................................. 440-248-5300 Spraggins, Inc .......................................... 407-295-4150 Surface-Tech, LLC ................................... 727-522-0282 Wilsonart International............................... 407-363-7121 Xtreme Mats LLC. ..................................... 407-392-0960
CAMERAS/CCTV A.C.T. Access Control Technologies, Inc. ..... 407-422-8850 Critical Intervention Services ...................... 407-408-6431
CAR WASH/COIN OPERATED/VAC & WATER MACHINES Davis Air-Vac & Carwash, Inc. .................... 407-673-2777
CARPENTRY & REFURBISHING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 AMH Construction, Inc............................... 407-408-1822 BranamJames Construction Inc.................. 352-530-2232 InfoTycoon .................................... 404-267-1506 ext 718 Jim Cary Painting...................................... 407-468-6057 Renovia . .................................................. 866-271-2148 Statewide Construction ............................ 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771
CARPET CLEANING SERVICES g & h cArPet cAre, inc. 407/671-7877 honesty
Quality
serviCe
Arahull Services, Inc.................................. 954-850-1480 Bestway Care Carpet Cleaning ................... 407-854-5331 Carpet Valle, Inc. ....................................... 407-889-7111 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 JIM Property Services, LLC ........................ 888-222-6013 Sanctify . .................................................. 407-733-1607 SERVPRO of Winter Park. .......................... 407-678-5391 Total Green Cleaning, Inc. .......................... 407-413-5561 Undisputed Steamer.................................. 407-927-2917
CARPET DYEING Bestway Care Carpet Cleaning ................... 407-854-5331 Creative Multicare, Inc............................... 407-241-8998 Elite Steam, Inc......................................... 407-209-9843 G & H Carpet Care Inc. .............................. 407-671-7877 Undisputed Steamer.................................. 407-927-2917
CARPET SALES/INSTALLATION cArPet & blinds beAutiful, inc. 407-578-6000 “Flooring Central Florida sinCe 1981”
cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”
Arbor Contract Carpet ............................... 407-438-1129 Carpet & Blinds Beautiful Inc. .................... 407-578-6000 Cask Industries . ....................................... 904-451-0461 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors, Inc................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-792-4064 Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Spraggins, Inc .......................................... 407-295-4150
CATERER Help-A-Host ............................................. 407-629-1838
CHEMICALS/SUPPLIES/CLEANING Chromate Industrial Corp........................... 407-340-1565 HD Supply ................................................ 407-232-0097 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Unifirst Corporation .................................. 407-667-9300
CLEANING SERVICES Awnclean ................................................. 813-258-9344 Globiserv, Inc. ........................................... 407-341-7651 Hydroswift Cleaning Inc. ............................ 407-568-9096
THE KEY YELLOW PAGES Maxter Building Maintenance Inc. .............. 407-990-2910 One Stop Resources, LLC .......................... 407-615-7805 Prestige Management Group Solutions, LLC... 888-808-4044 Sanctify . .................................................. 407-733-1607 Sparkling Clean ........................................ 407-247-0333 Total Green Cleaning, Inc. .......................... 407-413-5561
CLOSETS Custom Klosets and Cabinets .................... 813-246-4806
CLOTHING RECYCLING City Recycling Group, LLC ......................... 813-377-5900 Goodwill Industries of Central Florida.......... 407-233-8096
COIN OPERATED LAUNDRY EQUIPMENT csc serviceWorks – lAundrY room solutions 800/432-1541 eXt 50512 Credit & smart-Card/Coin oPerated laundry eQuiPment
ARD Distributors, Inc. .....800-282-3377 or 800-654-7721 Aaxon Laundry Systems ............................ 954-772-7100 CSC Service Works ................... 800-432-1541 ext 50534 Coin-O-Matic ................................................800-642-9525 Commercial Laundries of West Florida, Inc. .....800-876-1477 Washco Laundry Equipment, Inc. ....................800-342-9683
COMPACTOR RENTALS Waste Management .................................. 407-687-5079 Waste Pro of Florida .................................. 321-377-5391
COMPUTER SOFTWARE/HARDWARE BuildingLink.com ...................................... 407-529-6063 CoreLogic SafeRent .................................. 800-877-1223 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 R.A. Cassel & Associates ........................... 407-599-5890 RealPage Inc ............................................ 972-820-3015 Yardi Systems, Inc..................................... 407-921-8526
CONCESSION SUPPLIES/POPCORN/COOKIES/ BELGIAN WAFFLES Gold Medal Products ................................. 407-970-3844
CONCRETE COATINGS/POOL DECKS/ENTRIES Artisian Refinishing................................ 407-952-7241 Awnclean.............................................. 813-258-9344 Behr Paint Corporation .......................... 407-341-2759 Porter/PPG Paints ................................. 407-947-8570 Shayne Systems, Inc. ............................ 407-299-2552
CONSTRUCTION AAPCO Florida-A Division of AAPCO Group.... 800-728-2690 All Terrain Tractor Service, Inc ................ 386-218-6969 Allsouth Renovations, Inc. ...................... 888-323-8601 AMH Construction, Inc. .......................... 407-408-1822 Arteek Supply & Design LLC. ................. 407-406-0900 Badwater Beaver Constuction ................ 407-709-0651 Camp Construction Services .................. 813-622-6610 CMSBUSH, Inc. ..................................... 407-316-8544 Coastal Reconstruction Group ................ 407-644-1800 Criste Construction, Inc.......................... 407-324-2222 DBK Construction Group, Inc. ................. 386-860-2050 ECS ...................................................... 407-859-8378 Global Roofing, LLC ............................... 407-732-7911 Gulf Western Roofing ............................. 321-443-8096 Harrison Brown Construction.................. 407-637-2985 Head Consulting Services ...................... 407-256-9363 JIM Property Services, LLC .................... 888-222-6013 Mohawk Industries ............................... 800-266-4295 Ox-Built Construction, LLC ..................... 770-485-3698 Paramount Drywall, Inc. ......................... 305-828-4757 Peak Contractors Inc. ........................... 813-241-7069 Quality Restoration & Renovations .......... 813-517-1555 Solidway Construction, Inc. .................... 407-383-5609 Stratus Construction & Roofing .............. 407-625-5866 SWET Construction Group...................... 321-594-5569 Watermark Restoration .......................... 770-853-8641 ZMG Construction ................................. 407-865-5771
CONSTRUCTION CONSULTANT Broadband Consulting Group ..................... 407-342-0186 Central Florida Residential Contracting LLC ......813-324-5502 CMSBUSH, Inc. ......................................... 407-316-8544 Prospect Construction & Development Group, LLC. ....407-502-2939 Zee’s Roofing and Construction, Inc. .......... 407-875-2225
COUNTER REPAIRS & REFINISHING Absolutely Amazing Refinishing, Inc............ 407-444-9000 All Renew Services, LLC. ........................... 904-386-1762
Amerikote Enterprises, Inc. ........................ 407-884-5900 Artisian Refinishing ................................... 407-952-7241 Bathtub Reglazing Specialist, Inc................ 407-284-2172 Counter Crew ........................................... 407-975-3796 Intellectual Designs, Inc. ............................ 407-847-2330 Mr. Fix It All, Inc......................................... 678-891-7704
CREDIT CARD MERCHANT SERVICES Integrated Merchant Services .................... 305-633-6303
CREDIT/COLLECTION INFORMATION Core Logic SafeRent ................................. 800-877-1223 First Advantage ......................................... 800-590-8535 Leading Edge Solutions, LLC ..................... 407-708-1901 Monument Adjustment Bureau .................. 407-308-3999 National Credit Systems ............................ 800-530-0676 On-Site.com ............................................. 407-370-4648 RentDebt Automated Collections, LLC ........ 800-467-2316 RentPaidOnline ......................................... 904-599-2794 Resident Check......................................... 800-491-2580 Southern Management .............................. 800-229-4531 TransUnion ............................................... 312-985-2226
CRIME SCENE CLEANING Accident Cleaners ..................................... 407-438-9699 Baxter Restoration .................................... 407-423-5553 Biohazard Response, Inc. .......................... 407-862-5552
CURB REPAIR/PAINTING All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 Asphalt365, Inc ........................................ 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Concrete Sidewalk Repair, LLC................... 855-255-3935 Florida Pavement Services, Inc................... 407-538-5929 Miller Sealcoating and Striping, LLC .......... 407-864-6220 MRC Contracting ...................................... 321-527-8801 Professional Debt Mediation ...................... 888-676-9873 Shayne Systems ....................................... 407-299-2552 Sunray Paving and Construction ................ 407-202-0716
ELECTRICAL SUPPLIES/SERVICES Criste Construction, Inc ............................. 407-324-2222 Home Depot (The) ..................................... 407-417-0252 Ferran ...................................................... 407-422-3531 Orlando Utilities Commission ..................... 407-434-2248 RezCor ..................................................... 800-678-0023 Switch Electric LLC ................................... 800-929-5035 Wilmar Industries ...................................... 954-815-0800
ELECTRONIC PAYMENT SERVICE RentPaidOnline ......................................... 904-599-2794
ENERGY CONSERVATION All Elements Energy .................................. 407-260-1539 AUM ........................................................ 800-418-5393 Chromate Industrial Corp ........................... 407-340-1565 Duke Energy ............................................. 866-843-6546 Energy Management Systems, Inc. ..... 800-965-9642 ext 403 Minol........................................................ 972-386-6611 Orlando Utilities Commission ..................... 407-434-2248
ENTERTAINMENT Aarrow Sign Spinners................................ 301-221-4752 Don’t Stop Believing Entertainment, Inc ...... 404-840-4484 Gold Medal Products ...................................407-9703844
EVICTIONS lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725
Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038
Kelley & Grant, PA ..................................... 561-672-1161 Law Offices of James I Barron III, P.A.......... 407-865-5621 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Renters Reference Services, Inc. ................ 904-800-2288 Warren & Skaggs, PLLC ............................ 407-792-5659
EXERCISE EQUIPMENT Buy & Sell Fitness. .................................... 800-900-0526 Exercise Systems, Inc................................ 407-996-8890 Fitnesmith ................................................ 561-529-5590 First Place Fitness Equipment .................... 904-998-0738 Korkat Inc................................................. 770-214-9322 Pet and Playground Products ..................... 334-318-5448 ProMaxima Strength & Conditioning ........... 407-429-9972 Sofitco ..................................................... 904-521-8775
EXTERMINATORS All Florida Pest Control .............................. 407-385-2190 American Pest Management...................... 727-321-6881 A.R.T. Pest Control Services Inc. ................ 888-926-6488
Elite Pest Systems .................................... 407-331-0030 Florida Pest Control................................... 407-896-6601 Massey Services ....................................... 407-645-2500 Prevail Pest Control ................................... 800-432-6547 Sterling Pest Control, Inc. .......................... 407-277-7378 Urban Jungle Wildlife Removal ................... 321-438-4294 ValleyCrest Landscape Maintenance .......... 407-702-4929
FENCING A. C. T. Access Control Technologies, Inc. 407-422-8850 Complete Access Control of Central Florida, Inc. ........................................ 407-381-3995 Memoreyes........................................... 770-989-1776 Royce Integrated Solutions..................... 843-421-0699
FINANCING Elevation Financial Group, LLC ................... 407-215-1353
FIRE ALARM CERTIFICATION AND CONSULTING Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers ................ 321-332-4599
FIRE ALARM INSTALLATION, MONITORING\SERVICE Academy Fire Life Safety ........................... 714-402-6334 Advantage Integration Technology .............. 407-816-9101 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599
FIRE EXTINGUISHERS Academy Fire Life Safety ........................... 714-402-6334 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 MFS Supply .............................................. 440-248-5300 Systems Group, The .................................. 407-532-6021 Unifour Fire & Safety ................................. 813-283-1801 Wayne Automatic Fire Sprinklers................ 321-332-4599
FIRE RESTORATION Behr Paint Corporation .............................. 407-341-2759 Bestway Care Carpet Cleaning ................... 407-854-5331 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 Fire and Life Safety America ...................... 407-688-1949 Ox-Built Construction, LLC......................... 770-485-3698 Quality Restoration & Renovations .............. 813-517-1555 Quick Response Fire Protection ................. 407-469-2134 Recromax ................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391 Statewide Construction ............................. 407-282-2809 Watermark Restoration.............................. 770-853-8641
FIRE SPRINKLER INSTALLATION/INSPECTION/ BACKFLOW/HYDRANTS American Backflow & Fire Services, LLC .... 877-393-5544 Fire and Life Safety America ...................... 407-688-1949 Firetronics, Inc. ......................................... 407-774-6900 Lifeline Fire Protection............................... 352-243-7774 Quick Response Fire Protection ................. 407-469-2134 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494 Unifour Fire & Safety ................................. 813-283-1801
FLOOR COVERING
cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”
Arbor Contract Carpet .............................. 407-438-1129 Carpet & Blinds Beautiful........................... 407-578-6000 Chadwell Supply ....................................... 888-341-2423 Commercial Flooring Distributors ............... 386-668-0121 Cutting Edge Carpet, Inc. ........................... 407-244-5588 House of Floors......................................... 407-830-6999 Lifestyle Flooring, Inc................................. 407-293-8334 Mohawk Industries ................................... 800-266-4295 Real Floors ............................................... 407-960-1752 Redi Carpet .............................................. 407-855-4700 Rite Rug ................................................... 407-466-1523
THE KEY YELLOW PAGES R.A. Cassel & Associates ........................... 407-599-5890
Sherwin Williams Company (The) ............... 407-843-6020 Southeast Floors, LLC ............................... 407-888-8008 Turnz, LLC ................................................ 407-770-2200
INTERIOR DESIGN Kay Green Design, Inc. .............................. 407-246-7155 Koncept Design Studio .............................. 404-888-0198
FOUNTAINS/SALES & SERVICE Vermana .................................................. 888-599-2477
IRRIGATION REPAIRS/PARTS
FURNITURE/HOUSEWARES SALES/LEASING
American Backflow Testing ........................ 877-393-5544 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc.. ................... 904-716-0683 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services...... 727-937-6448 ext 2045 Proscape Inc............................................. 407-438-7442 Reliance Plumbing .................................... 407-831-4459 Servello & Son, Inc. ................................... 386-753-1100 Service Master Plumbing Services ............. 407-671-6494 US Lawns of Orlando................................. 407-412-8266
Admiral’s Casual Furniture......................... 800-999-2589 AFR Furniture Rental ................................. 407-608-5141 Cort ......................................................... 407-678-2677 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Southern Furniture Leasing........................ 407-867-7347 Sunbrite Outdoor Furniture ........................ 407-294-9041
GENERAL CONTRACTORS AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 AMH Construction, Inc............................... 407-408-1822 Allsouth Renovations, Inc. .......................... 888-323-8601 BranamJames Construction Inc.................. 352-530-2232 Champion Window Inc............................... 407-878-7482 CMSBUSH, Inc. ......................................... 407-316-8544 CN Prestige Contracting LLC ..................... 561-718-0302 Coastal Reconstruction Group .................... 407-644-1800 Cohen Construction Inc ............................. 386-848-4562 Criste Construction, Inc ............................. 407-324-2222 DBK Construction Group, Inc...................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 Global Roofing, LLC................................... 407-732-7911 Go Builders............................................... 407-786-2171 Harrison Brown Construction ..................... 407-637-2985 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Prospect Construction & Development Group, LLC. ....407-502-2939 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Statewide Construction ............................. 407-282-2809 Solidway Construction, Inc. ........................ 407-383-5609 SWET Construction Group ......................... 321-594-5569 TB Roofing & Construction......................... 727-545-8272 THS National, LLC ..................................... 866-794-8210 Triangle Construction ................................ 407-846-8274 Windsor Redevelopment Corp .................... 813-854-3800 Zee’s Roofing and Construction, Inc. .......... 407-878-2225
KEY CONTROL SYSTEMS BuildingLink.com ...................................... 407-529-6063 Handy Trac Systems ..........................800-665-9994 x231 KeyTrak, INC ............................................. 888-539-8725 VingCard Elsafe ........................................ 214-789-5340
LAKE MAINTENANCE Southern Aquatic Management, Inc. ........... 407-878-6655 The Lake Doctors ..................................... 407-327-1080
LANDSCAPE ARCHITECT Innovations Design Group .......................... 407-440-3574
LANDSCAPING/LAWN MAINTENANCE/ CONSULTING Ackman Brothers Landscaping, Inc. ........... 407-929-3062 Blades Of Green ....................................... 813-546-7270 B&M Landscape Concepts......................... 407-677-7799 Budd Group (The)...................................... 407-823-8188 Competitive Edge Landscaping .................. 407-391-1532 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Greater Outdoors Lawn Care ..................... 407-438-1601 Hogan Landscapes, Inc. ........................... 407-283-5296 Innovations Design Group .......................... 407-440-3574 Landscape Design Group, Inc .................... 407-359-4332 Luke Brothers Landscape Services ..... 727-937-6448 ext 2045 Proscape Inc............................................. 407-438-7442 Preferred Maintenance .............................. 904-217-3196 Royal Landscape Nursery .......................... 407-296-3042 Servello & Son, Inc. ................................... 386-753-1100 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert ............................... 407-331-8020 US Lawns ................................................. 407-319-9044 US Lawns of Orlando................................. 407-412-8266 ValleyCrest Landscape Maintenance .......... 407-702-4929 Yellowstone Landscape ............................. 407-446-6010
GIFT BASKETS Baskets by Nancy ..................................... 407-658-7724 The Welcome Basket................................. 386-279-7536
GLASS & MIRROR Patriot Glass Repair, LLC ........................... 321-443-8427
GOLF CAR/TRIKES/LEASING/SALES/SERVICES Advantage Golf Cars ................................. 407-440-2804 Bargin Carts ............................................. 863-438-0043 Golf & Electric Vehicles .............................. 407-568-2122 Orlando Golf Cars ..................................... 407-426-9727
LAWN/SHRUB SPRAYING All Florida Pest Control .............................. 407-385-2190 B&M Landscape Concepts......................... 407-677-7799 D.M. Koehn Landscaping Inc. .................... 904-716-0683 Florida Pest Control................................... 407-896-6601 Hogan Landscapes, Inc. ........................... 407-283-5296 Luke Brothers Landscape Services .... 727-937-6448 ext 2045 Massey Services ....................................... 407-645-2500 Servello & Son, Inc. ................................... 386-753-1100 Sterling Pest Control, Inc. .......................... 407-277-7378 US Lawns ................................................. 407-319-9044
GUTTERS/PROTECTION/CLEANING AAPCO Florida-A Division of AAPCO Group . 800-728-2690 Awnclean ................................................. 813-258-9344 Mallard Systems ....................................... 321-804-4907
HARDWARE Assa Abloy ............................................... 407-592-4045 RezCor ..................................................... 800-678-0023 VingCard Elsafe ........................................ 214-789-5340
LEASING COMPANY Condo Experts USA Inc. ............................. 305-502-7888 National Efficiency Systems Inc .................. 877-769-2334
HUMAN DIRECTIONAL/SPINNERS Aarrow Sign Spinners................................ 301-221-4752
LEGAL
INSURANCE SALES
lAW offices of heist, Weisse & Wolk, P.A. ph: 407/872-1995 FaX: 407/872-1725
CBIZ ........................................................ 407-377-2235 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031
Out OF area: ph: 1-800-253-8428 FaX: 1-800-367-9038
INSURANCE SERVICES/RISK MANAGEMENT LeaseTerm Solutions ................................ 888-814-6950 Marsh & McLennan Agency ....................... 407-849-0333 UNRM ...................................................... 718-387-3031 Yardi Systems, Inc..................................... 407-921-8526
INTERNET SERVICES AND DESIGN Apartment List .......................................... 770-617-8812 Apartments.com ....................................... 813-504-0507 Bright House Networks .............................. 813-436-2214 Koncept Design Studio .............................. 404-888-0198 0pinions Vary ............................................ 407-733-4351
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Ball Janik LLP ................................ 503-28+2525 X 6051 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Kelley & Grant, PA ..................................... 561-672-1161 Law Offices of Heist, Weisse & Wolk, P. A.... 800-253-8428 Reisch Consulting Group, Inc. .................... 407-628-2742 Warren & Skaggs, PLLC ............................ 407-792-5659
LEAK DETECTION Healthy Home Environmental Services, LLC .....407-273-9387
MAINTENANCE REPAIRS EDC Services Group .................................. 407-771-4442 EPIC Home Services, Inc............................ 407-415-3588
Cohen Construction Inc ............................. 386-848-4562 Urban Jungle Wildlife Removal ................... 321-438-4294
MAINTENANCE SUPPLIES Chadwell Supply ....................................... 888-341-2423 Chromate Industrial Corp ........................... 407-340-1565 EDC Services Group .................................. 407-771-4442 HD Supply ................................................ 407-232-0097 Lowe’s Companies .................................... 336-232-4816 Maintenance Supply Headquarters ............. 813-299-9338 Marcone Supply........................................ 407-422-8381 RezCor ..................................................... 800-678-0023 Softwash Systems .................................... 407-519-1235 Wilmar Industries ...................................... 954-815-0800
MANAGEMENT CONSULTANT Satisfacts Research .................................. 866-655-1490
MARKET RESEARCH 407apartments ......................................... 407-505-4332 ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205 CoStar Group, The..................................... 321-558-4061 MyRentComps.com .................................. 407-206-3791
MICROWAVE OVEN PARTS RezCor ..................................................... 800-678-0023
MOLD/ASBESTOS/LEAD REMEDIATION/ RESTORATION & CONSULTING Baxter Restoration .................................... 407-423-5553 Coastal Reconstruction Group .................... 407-644-1800 ELG Property Solutions .............................. 407-791-2991 G & H Carpet Care, Inc .............................. 407-671-7877 Lynch’s CCC and Restorations, Inc ............. 407-366-0010 Recromax................................................. 407-455-0955 SERVPRO of Winter Park. .......................... 407-678-5391
MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493 Healthy Home Environmental Services, LLC .. 407-273-9387
MOLD INSPECTION SERVICES Air Quality Assessors................................. 407-233-0493
MOVING & STORAGE Knight Speed Moving ................................ 800-591-0161 One Stop Resources, LLC .......................... 407-615-7805
MULTIFAMILY MARKET RESEARCH & ANALYSIS ALN Apartment Data, Inc. .............. 800-643-6416 Ext 205
NEWSLETTERS Resident News.......................................... 800-961-1916
ONLINE MARKET SURVEY MyRentComps.com .................................. 407-206-3791
ORNAMENTAL IRON WORKS A.C.T. Access Control Technologies, Inc. ..... 407-422-8850
OUTDOOR/INDOOR FURNITURE/REFINISHING sunbrite outdoor furniture 407/294-9041 new sling & straP Furniture re-Finish • re-straP • re-sling
Admiral’s Casual Furniture......................... 800-999-2589 ET & T Distributors, Inc. ............................. 888-642-2226 Florida Patio Furniture & Restrapping, LLC.. 407-483-7922 Sunbrite Outdoor Furniture ........................ 407-294-9041
PAINTING (APPLICATORS)
intellectuAl design, inc. 407-847-2330 Painting - Cabinets - remodeling
AAPCO Florida-A Division of AAPCO Group . 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Certapro ters of Winter Park ..................... 866-852-1385 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 ELG Property Solutions .............................. 407-791-2991 EPIC Home Services, Inc............................ 407-415-3588 GDE Renovations, Inc. ............................... 407-321-8886 Hydroswift Cleaning Inc ............................. 407-568-9096 Intellectual Designs, Inc. ............................ 407-847-2330 Jim Cary Painting...................................... 407-468-6057 JIM Property Services, LLC ........................ 888-222-6013 Luminous Painting & Renovating, LLC ........ 407-542-3514 One Stop Resources, LLC .......................... 407-615-7805 Ox-Built Construction, LLC......................... 770-485-3698
THE KEY YELLOW PAGES Peak Contractors Inc. ........................... 813-241-7069 Porter/PPG Paints ..................................... 407-947-8570 Preferred Maintenance .............................. 904-217-3196 Renovia .................................................... 866-271-2148 Regal Paint ............................................... 407-425-2537
r-tistic interiOrs, inc. 407/677-6197 • interior Painting • drywall rePair • texturing • tile
R-Tistic Interiors ....................................... 407-677-6197 Statewide Construction.............................. 407-282-2809 ZMG Construction, Inc. .............................. 407-865-5771
PAINTS & SUPPLIES Behr Paint Corporation .............................. 407-341-2759 Color Wheel Paints .................................... 407-293-6810 Home Depot (The) ..................................... 407-417-0252 Lowe’s Companies .................................... 336-232-4816 Paint Drop by Valspar (The)........................ 407-816-9146 Porter/PPG Paints ..................................... 407-947-8570 Regal Paint ............................................... 407-425-2537 RezCor ..................................................... 800-678-0023 Sherwin Williams Company (The) ............... 407-468-9671 Valspar Corporation................................... 512-820-4328
PARKING LOT MAINTENANCE All County Pavement Management Solutions an M&M Asphalt Co. ................ 407-610-8069 All Terrain Tractor Service, Inc. ................... 386-218-6969 Asphalt365, Inc ....................................... 407-344-1194 CAM Services & Repair LLC....................... 321-246-2901 Criste Construction, Inc. ............................ 407-324-2222 Driveway Maintenance, Inc. ....................... 407-298-8558 Florida Pavement Services, Inc................... 407-538-5929 MRC Contracting, LLC ............................... 321-527-8801 Sunray Paving and Construction ................ 407-202-0716
PATIO/PORCH/RAILING AAPCO Florida-A Division of AAPCO Group . 800-728-2690
PATROL SERVICES Critical Intervention Services ...................... 407-408-6431 Memoreyes .............................................. 770-989-1776 Palm Security Services .............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Security and Investigations Inc. .................. 321-960-6672 Signal 88 Security North Orlando ............... 407-267-5611 Veterans Security Corps of America, Inc ..... 954-731-5161
PERSONNEL/TEMPORARY SERVICES
hh stAffing services, inc 407/401-9496 From regional managers to grounds maintenanCe – give us a Call Apartmentjobs.com ................................... 877-682-6200 BG Staffing ............................................... 813-314-2069 HH Staffing ............................................... 407-401-9496 Liberty Group, The..................................... 407-512-6408 Randstad USA .......................................... 407-855-2155 RecruiterMixer .......................................... 407-641-5577
PEST CONTROL Terminix Commercial ............................... 321-302-2146
PET SERVICES/SITTING Pet Playground Products ........................... 334-318-5548 PooPrints Central Florida ........................... 407-496-3133
PLANTS/PLANTING SUPPLIES Proscape Inc............................................. 407-438-7442 Greater Outdoors Lawn Care ..................... 407-438-1601 Royal Landscape Nursery .......................... 407-296-3042
PLAYGROUND AND PARK EQUIPMENT Pet Playground Products .................................. 334-318-5548
PLAYGROUND/SHADE & PARK EQUIPMENT ET & T Distributors, Inc. ............................. 888-642-2226 Korkat Inc................................................. 770-214-9322 Pet Playground Products ........................... 334-318-5548 Top Line Recreation .................................. 800-921-4509
PLUMBING PARTS/SUPPLIES/SERVICES service mAster Plumbing 407/671-6494 now you Can Call a name you Can trust
American Backflow Testing ........................ 877-393-5544 Avalon Manufacturing ............................... 407-619-1463 Cask Industries . ....................................... 904-451-0461 Coastal Backflow, LLC ............................... 386-837-2027 Ferran ...................................................... 407-422-3531 Five Star Claims Adjusting . ....................... 321-652-0878 Flo-Tec Automation . ................................. 727-531-8796 Harvey Baker Plumbing, Inc. ...................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Moen ....................................................... 813-394-0363 RezCor ..................................................... 800-678-0023 Reliance Plumbing .................................... 407-831-4459 Roto Rooter .............................................. 407-855-7900 Service Master Plumbing Services ............. 407-671-6494 Wilmar Industries ...................................... 954-815-0800
POOL FURNITURE Leisure Creations ...................................... 256-332-4567
PRE-EMPLOYMENT/RESIDENT SCREENING CoreLogic SafeRent .................................. 855-491-2696 First Advantage ......................................... 800-590-8535 On-Site.com ............................................. 407-370-4648 RealPage Inc. ........................................... 972-820-3015 Resident Check......................................... 800-491-2580 Yardi Systems, Inc..................................... 407-921-8526
PRESSURE WASHING/EXTERIOR BUILDING CLEANING Awnclean ................................................. 813-258-9344 Asphalt365, Inc ........................................ 407-344-1194 Blades Of Green ....................................... 813-546-7270 DRS Inc. ................................................... 407-367-9022 Elite Pest Systems .................................... 407-331-0030 Globiserv, Inc. ........................................... 407-341-7651 Jim Cary Painting...................................... 407-468-6057 Mallard Systems ....................................... 321-804-4907 Maxter Building Maintenance Inc. .............. 407-990-2910 Ox-Built Construction, LLC......................... 770-485-3698 Renovia .................................................... 866-271-2148 Sparkling Clean ........................................ 407-247-0333 Squeegee Squad ...................................... 407-921-0072 Total Green Cleaning, Inc. .......................... 407-413-5561
PRINTING/TYPESETTING/GRAPHIC ARTS Apartment Finder Magazine ....... 407-894-3847 ext 120 American Heritage Press ....................... 407-679-2000 Central Communications, LLC ................ 407-936-5650 Fast Signs ............................................ 407-774-0003 Fast Signs Apopka/Altamonte ................ 407-774-0003 For Rent Media Solutions ....................... 800-882-5659 Koncept Design Studio .......................... 404-888-0198 Multifamily Exclusive ............................. 407-366-4444 RentPath .............................................. 407-888-0745 Saxon Business Systems-Xerox.. 407-291-4666 ext 655
PROMOTIONAL PRODUCTS/EVENTS Central Communications, LLC ................ 407-936-5650 Koncept Design Studio .............................. 404-888-0198 Multifamily Exclusive ................................. 407-366-4444 0pinions Vary ............................................ 407-733-4351 World Advertising of Florida ....................... 813-835-9500
PUBLIC RELATIONS 0pinions Vary ............................................ 407-733-4351
PUBLISHERS 407apartments ......................................... 407-505-4332 Apartment Finder Magazine ..............407-894-3847 X 120 For Rent Media Solutions........................... 800-882-5659 RentPath .................................................. 407-888-0745
PURCHASING SERVICES Buyers Access .......................................... 303-991-5580
REAL ESTATE BROKERAGE/MULTI-FAMILY/ APPRAISAL/DEVELOPER Apartment Hunters.................................... 407-930-4607 Condo Experts USA Inc. ............................. 305-502-7888 Marcus & Millichap ................................... 407-557-3800 Reisch Consulting Group, Inc. .................... 407-628-2742
REFERRAL SERVICES Apartment Hunters.................................... 407-930-4607 Monument Adjustment Bureau .................. 407-308-3999 The Welcome Basket................................. 386-279-7536
REHAB h & f renovAtions, inc. 407-732-7911 multi-Family renovation sPeCialist
AAPCO Florida-A Division of AAPCO Group. ....................................... 800-728-2690 All Renew Services, LLC. ........................... 904-386-1762 Allsouth Renovations, Inc. .......................... 888-323-8601 BST-Armorcon .......................................... 407-999-5054 CN Prestige Contracting LLC ..................... 561-718-0302 vCoastal Reconstruction Group .................. 407-644-1800 Commercial Flooring Distributors ............... 386-668-0121 Custom Klosets and Cabinets .................... 813-246-4806 DBK ......................................................... 386-860-2050 EDC Services Group .................................. 407-771-4442 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Kay Green Design, Inc. .............................. 407-246-7155 Q Group Builders, Inc ................................ 215-942-6700 Randazzo Builders, Inc. ............................. 352-385-4783 Renovation Group, Inc (The) ....................... 866-417-7350 Service Master Plumbing Services ............. 407-671-6494 Spraggins, Inc........................................... 407-295-4150 Statewide Construction ............................. 407-282-2809 Switch Electric LLC ................................... 800-929-5035 TB Roofing & Construction......................... 727-545-8272 Turnz, LLC ................................................ 407-770-2200 Windsor Redevelopment Corp .................... 813-854-3800 ZMG Construction, Inc. .............................. 407-865-5771
RELOCATION SERVICES Apartment Hunters.................................... 407-930-4607 Apartment List .......................................... 770-617-8812
REMODELING
cutting edge cArPet 407/244-5588 “your ComPlete Flooring sourCe”
AJS Building & Renovations ....................... 407-298-9700 Amerikote Enterprises, Inc. ........................ 407-884-5900 AMH Construction, Inc............................... 407-408-1822 Artisian Refinishing ................................... 407-952-7241 BST-Armorcon .......................................... 407-999-5054 Camp Construction Services ...................... 813-622-6610 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc. ................................................... 407-367-9022 Harrison Brown Construction ..................... 407-637-2985 Kay Green Design, Inc. .............................. 407-246-7155 Kitchen Solvers of Orlando......................... 407-603-1945 Luminous Painting & Renovating, LLC ........ 407-542-3514 Moen ....................................................... 813-394-0363 Mr. Fix It All, Inc......................................... 678-891-7704 Ox-Built Construction, LLC......................... 770-485-3698 Paramount Drywall, Inc.............................. 305-828-4757 Quality Restoration & Renovations .............. 813-517-1555 Solidway Construction, Inc. ........................ 407-383-5609 Switch Electric LLC ................................... 800-929-5035
RENTAL GUARANTEE Liberty Rent Guarantee.............................. 678-697-8245
RESIDENT RETENTION Cares By Apartment Life ............................ 407-408-4245 Satisfacts Research .................................. 866-655-1490
RESIDENT SURVEYS National Efficiency Systems Inc .............. 877-769-2334 Satisfacts Research .................................. 866-655-1490
RESIDENTIAL PRODUCTS/SERVICES Apartments.com ....................................... 813-504-0507 Counter Crew ........................................... 407-975-3796 Monument Adjustment Bureau .................. 407-308-3999 One Call Now............................................ 937-573-2346 Palm Security Services .............................. 877-824-4025 PooPrints Central Florida ........................... 407-496-3133
RESTORATION - FIRE, WATER, & WIND INSURANCE
coAstAl reconstruction grouP 407-644-1800 rebuild – renovate – reCouP www.coastalreconstruciton.com
Accident Cleaners..................................... 407-438-9699 AJS Building & Renovations....................... 407-298-9700 AMH Construction, Inc............................... 407-408-1822
THE KEY YELLOW PAGES Baxter Restoration .................................... 407-423-5553 Coastal Reconstruction Group.................... 407-644-1800 Criste Construction, Inc. ............................ 407-324-2222 DRS Inc.................................................... 407-367-9022 Elite Steam, Inc......................................... 407-209-9843 ELG Property Solutions .............................. 407-791-2991 Five Star Claims Adjusting . ....................... 321-652-0878 Kitchen Solvers of Orlando ........................ 407-603-1945 Ox-Built Construction, LLC ........................ 770-485-3698 Q Group Builders, Inc ................................ 215-942-6700 Recromax................................................. 407-455-0955 Renovation Group, Inc. (The) ...................... 866-417-7350 Reliance Plumbing .................................... 407-831-4459 SWET Construction Group ......................... 321-594-5569 Undisputed Steamer ................................. 407-927-2917 Windsor Redevelopment Corp.................... 813-854-3800
RISK MANAGEMENT SERVICES Alpha Risk Services, Inc ............................ 786-720-9791 CBIZ ........................................................ 407-377-2235 Hub International Florida............................ 407-894-5431
ROOF AND EXTERIOR CLEANING DRS Inc.................................................... 407-367-9022 mallard systems ....................... 877-382-5620 Petersen Dean Roofing & Solar .................. 407-857-1757 Renovia .................................................... 866-271-2148 Softwash Systems .................................... 407-519-1235 Squeegee Squad ...................................... 407-921-0072 Urban Jungle Wildlife Removal................... 321-438-4294
ROOFING CONTRACTORS/CONSULTANTS AAPCO Florida-A Division of AAPCO Group. ..................................... 800-728-2690 Avalon Manufacturing ............................... 407-619-1463 Camp Construction Services ...................... 813-622-6610 DRS Inc.................................................... 407-367-9022 ECS ......................................................... 407-859-8378 Edge 2 Edge Roofing, LLC ......................... 678-765-6510 Five Star Claims Adjusting . ....................... 321-652-0878 H & F Renovations, Inc. ............................. 407-732-7911 GDE Renovations, Inc. ............................... 407-321-8886 Global Roofing, LLC .................................. 407-732-7911 Go Builders .............................................. 407-786-2171 Gulf Western Roofing ................................ 321-443-8096 Ox-Built Construction, LLC ........................ 770-485-3698 Performance Roofing ................................ 407-210-1503 Petersen Dean Roofing & Solar .................. 407-857-1757 Quality Roofing of Florida, Inc. ................... 813-620-4797 Randazzo Builders, Inc. ............................. 352-385-4783 Reliable Roofing of Florida Inc.................... 407-720-7188 Rhyne Restoration, Inc............................... 407-556-3997 R/J Group, Inc .......................................... 386-760-0764 Stratus Construction & Roofing .................. 407-625-5866 Solidway Construction, Inc......................... 407-383-5609 Sun Coast Roofing Services. ...................... 407-322-2925 TB Roofing & Construction ........................ 727-545-8272 Watermark Restoration.............................. 770-853-8641 Zee’s Roofing and Construction, Inc. .......... 407-875-2225 ZMG Construction, Inc............................... 407-865-5771
SECURITY SERVICES/ON-SITE
criticAl intervention services SPECIALIZING IN SECURITY AND PATROL SERVICES
407/408-6431
jeFF.ezell@kkPseCuritygrouP.Com Complete Access Control of Central Florida, Inc. ........................................... 407-381-3995 Critical Intervention Services...................... 407-408-6431 Fidelity Security Agency LLC ...................... 407-542-1529 Freeman Security Services Inc. .................. 407-507-3880 Memoreyes .............................................. 770-989-1776 Palm Security Services.............................. 877-824-4025 Patrol Services International ...................... 407-351-6565 Premier Security ....................................... 321-206-3881 Quick Response Fire Protection ................. 407-469-2134 Security and Investigations Inc. .................. 321-960-6672 Spot Industries, Inc. ................................. 407-468-7784 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161
SECURITY SYSTEMS/SERVICE, INSTALLATION & MONITORING Advantage Integration Technology .............. 407-816-9101 Critical Intervention Services...................... 407-408-6431 Freeman Security Services Inc. .................. 407-507-3880
44
The Key www.aago.org
Firetronics, Inc. ......................................... 407-774-6900 Premier Security ....................................... 321-206-3881 Royce Integrated Solutions ........................ 843-421-0699 Systems Group, The .................................. 407-532-6021 Veterans Security Corps of America, Inc ..... 954-731-5161
SEWER/SEPTIC Harvey Baker Plumbing, Inc. ..................... 407-859-3572 Lapin Services .......................................... 407-841-8200 Reliance Plumbing .................................... 407-831-4459 Service Master Plumbing Services ............. 407-671-6494
SHOWER ENCLOSURES Patriot Glass Repair, LLC ........................... 321-443-8427
SIDING/INSTALLATION AAPCO Florida-A Division of AAPCO Group ........................................ 800-728-2690 Ox-Built Construction, LLC ........................ 770-485-3698
SIDEWALK REPAIRS/GRINDING Florida Pavement Services, Inc. ................. 877-799-6783 MRC Contracting, LLC ............................... 321-527-8801 Precision Sidewalk Safety Corp .................. 407-538-5929 Shayne Systems, Inc. ................................ 407-299-2552
SIGNS/FLAGS/BANNERS d. sink, inc. 321/231-5804 Flags • banners • signs • weekend direCtionals American Heritage Press ........................... 407-679-2000 Central Communications, LLC.................... 407-936-5650 Concrete Sidewalk Repair, LLC. ................. 855-255-3935 D. Sink, Inc. .............................................. 407-474-8274 DeNyse Companies................................... 727-366-9267 Fast Signs ................................................ 407-774-0003 Fast Signs Apopka/Altamonte ................... 407-774-0003 Oakhurst Signs ......................................... 407-982-5494 Resident News ......................................... 800-961-1916
SPA & POOL HEATERS Spies Pool, LLC ........................................ 407-847-2771
SPRINKLER SYSTEMS (IRRIGATION) Proscape Inc. ........................................... 407-438-7442 Service Master Plumbing Services ............. 407-671-6494 ValleyCrest Landscape Maintenance .......... 407-702-4929
SWIMMING POOL CHEMICALS/SUPPLIES/ CLEANING Poolsure....................................... 800-858-7665 ext 147 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477
SWIMMING POOL REPAIRS & RENOVATION Poolsure....................................... 800-858-7665 ext 147 RAPCO Supply .......................................... 800-678-0023 Spies Pool, LLC ........................................ 407-847-2771 Vermana .................................................. 888-599-2477
TELECOMMUNICATIONS & ENTERTAINMENT SERVICES Bright House Networks.............................. 813-436-2214 Century Link MDU..................................... 407-889-6269 Indatus..................................................... 800-727-4246 One Call Now ........................................... 937-573-2346 Summit Broadband ................................... 407-996-8900
TELEPHONE ANSWERING SERVICES/ PAY TELEPHONES CallMaX ................................................... 770-919-9771 Indatus..................................................... 800-727-4246 Kings III Emergency Communications ......... 972-906-7046 RealPage Inc. ........................................... 972-820-3015
TENNIS COURTS MRC Contracting ...................................... 321-527-8801
TRAINING/EDUCATION Grace Hill ................................................. 615-587-4616
TREE SERVICES Competitive Edge Landscaping .................. 407-391-1532 Superior Ideas, Inc. ................................... 407-416-7755 The Davey Tree Expert............................... 407-331-8020
TURN KEY All Renew Services, LLC. ........................... 904-386-1762 DRS Inc.................................................... 407-367-9022
EPIC Home Services, Inc............................ 407-415-3588 Hydroswift Cleaning Inc. ............................ 407-568-9096 Luminous Painting & Renovating, LLC ........ 407-542-3514 Preferred Maintenance.............................. 904-217-3196 Sparkling Clean ........................................ 407-247-0333 Turnz, LLC ................................................ 407-770-2200
TV/CABLE Bright House Networks.............................. 813-436-2214 Summit Broadband ................................... 407-996-8900
UTILITIES AUM ........................................................ 800-418-5393 Conservice ............................................... 904-415-3963 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Duke Energy............................................. 866-843-6546 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512
VENDED LAUNDRY Aaxon Laundry Systems ........................ 954-772-7100
VENDING MACHINES Water Vendors By Us ............................ 706-273-2112
VOICEMAIL/MESSAGING CallMaX ................................................... 770-919-9771 One Call Now ........................................... 937-573-2346
WASTE/RECYCLING/SPECIALTY/CONSULTING Accelerated Waste Solutions of North America LLC. ......................... 866-698-2874 Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 City Recycling Group, LLC...................... 813-377-5900 Conex Recycling Corporation ..................... 866-879-2663 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Invisible Waste Services ............................ 407-509-1293 Prestige Management Group Solutions, LLC. ...888-808-4044 Premium Trash Services ............................ 321-872-7497 Recycling Textile Management (RTM) ......... 404-557-1234 Skinner Waste Solutions ........................... 904-683-6755 Sunshine Recycling Group ......................... 407-843-7990 Valet Waste, Inc. ....................................... 877-574-2587 Waste Helper............................................ 407-990-3943 Waste Management .................................. 407-687-5079 Waste Pro of Florida.................................. 321-377-5391
WASTE REMOVAL/CONSULTING Advanced Disposal ................................... 407-464-0664 Affinity Waste Solutions ............................. 407-468-5387 Invisible Waste Services ............................ 407-509-1293 Deep Green Waste & Recycling, LLC ......... 813-727-9622 Florida Garbage Grabbers ......................... 407-401-7033 Premium Trash Services ............................ 321-872-7497 Prestige Management Group Solutions, LLC. ................. 888-808-4044 Prospect Construction & Development Group, LLC.....407-502-2939 Reliance Plumbing .................................... 407-831-4459 Skinner Waste Solutions ........................... 904-683-6755 Valet Waste, Inc. ....................................... 877-574-2587 Waste Helper............................................ 407-990-3943 Waste Pro of Florida.................................. 321-377-5391
WATER CONSERVATION Moen ....................................................... 813-394-0363 NWP Services Corporation......................... 949-253-2512 Orlando Utilities Commission ..................... 407-434-2248 Service Master Plumbing Services ............. 407-671-6494 WaterSignal.............................................. 404-566-1978
WATERPROOFING Criste Construction, Inc ............................. 407-324-2222 DRS Inc.................................................... 407-367-9022 Ox-Built Construction, LLC ........................ 770-485-3698 Renovia .................................................... 866-271-2148 Xtreme Mats LLC. ..................................... 407-392-0960
WATER/SEWER SUB-METERING American Metering Services, Inc. ............... 941-358-1253 Energy Management Systems, Inc. 800-965-9642 ext 403 NWP Services Corporation......................... 949-253-2512 Ocius ............................................. 12-850-3500 Ext 216 Service Master Plumbing Services ............. 407-671-6494
WINDOW CLEANING Squeegee Squad ...................................... 407-921-0072
WINDOW/SCREEN/DOOR REPLACEMENT PARTS Champion Window Inc............................... 407-878-7482 Collis Roofing, Inc ..................................... 321-441-2300
Connect With NAA Everything is Bigger in Texas, Including NOI: Register Today for the Maximize Conference By Cindy Clare, Kettler Management 2017 National Apartment Association Chairman of the Board
R
egistration is now open for the Maximize Conference—the sole industry event dedicated to boosting net operating income. Registration for Maximize, which focuses on asset management and long-term value creation in multifamily housing portfolios, can be found at naahq.org/maximize-conference. The conference, convening October 2-4, 2017 at the Hyatt Regency Austin, showcases industry-leading speakers and sessions and provides attendees the opportunity network with other top C-suite and asset management professionals during a meeting scaled to provide top-notch learning experiences in an intimate resort setting.
NAA Releases ‘Value Add of Amenities’ Report
From helipads to breweries to concierge services that can just about read a resident's mind, amenities have been a hot topic in the apartment industry for years, and the bar just keeps getting higher. For apartment owners and operators who neither have the capital nor even the demand for these over-the-top features, there are plenty of ways to increase the appeal of apartment communities through amenities, many of which are simple to implement and require little up-front investment. The NAA “Value Add of Amenities” report seeks to identify top amenities in apartment communities: nationwide and in 11 selected metro areas, at both the community and unit level, and which ones have the greatest impact to revenue. An analysis of major renovations and their impacts on rents and occupancies also is included. The NAA Research study covered 43 unique amenities, added or upgraded from January 2014 to September 2016. The universe of survey responses totaled over 100,000 units in 35 states. Visit www.naahq.org/valueaddedassets for the free download.
NAA and RealPage Partner Up to Deliver ‘Market Momentum’ Survey
NAA’s most recent offering: “Market Momentum,” a quarterly survey of industry decision-makers about business plans, expectations and trends in the apartment housing industry, in partnership with RealPage. The Market Momentum Survey seeks to identify the hottest markets as well as which markets are the ones to watch. Each quarter, we ask professionals in all facets of the apartment industry six questions about their plans for market expansion and contraction, their expectations for rent growth, and resident retention trends in markets across the U.S.
Download the first edition in the news and publications section of NAA’s website at www.naahq.org/news-publications/marketmomentum-2017-q1.
Get Your Digital Badges Today
NAAEI credentials reinforce your commitment to the industry and your own professional development. Previously, you could only share your accomplishments with a small audience, but now, you can share it widely through social media, email, websites and your digital resume using professional digital badges. Digital badges feature encoded metadata: The badge’s issuing organization, its expiration date and the knowledge and skills it confers. They also provide employers with immediate verification, all with one click. Learn more and start showing off your badges today: www.naahq.org/education-careers/claim-your-digital-badge
The Most Widely Used Lease Product in the Apartment Industry, Exclusive to NAA Members
The NAA Click & Lease is a web-based leasing program offered exclusively to members of the NAA. This powerful, easy-to-use leasing program allows an apartment community to save time and money by speeding up preparation and printing of legal documents. In addition to providing greater efficiency to the onsite leasing process, prospective residents may fill out a rental application online, and property managers may audit and edit entire portfolios of leases with a few clicks of a mouse. Top industry executives representing numerous leading companies operating throughout the U.S. and abroad choose to use the NAA Click & Lease Program. But don't take our word for it—hear it straight from them at bit.ly/ExecTestimony To learn more about how the NAA Click & Lease program can benefit your business please visit www.naahq.org/lease.
Pre-Order Your 2017 NAA Income & Expenses Survey
The premier industry budgeting tool—the 2017 NAA Survey of Income & Expenses (IES)—is now available for pre-order at www.naahq.org/2017-survey-income-expenses The 2017 IES takes a comprehensive look at apartment housing data including detailed local market and national economic analysis. With data based on information supplied by NAA members for 2016, this valuable budgeting tool is the most comprehensive look at apartment housing operations data. With detailed local market and national economic analysis (in over 100 single markets), it gives apartment operators the financial tools they need to measure their performance against their peers.
September/October 2017 45 JuLY/AuGuST 2017 45
LEGAL NEWS by KEVIN KNIGhT LEGAL NEWS by KEVIN KNIGhT
TWO TWO FALLS FALLS AND AND ONE ONE SHOOTING…. SHOOTING…. If a poll was taken regarding the most common type of wet. Plaintiff (age 81) claimed that he slipped and fell as If aa poll the common of wet. Plaintiff (age 81) claimed that had he and as If poll was was taken regarding the most mostcomplex, commonittype type of wet. Plaintiff (ageon 81)the claimed he slipped slipped andbyfell fellone as accident that taken occursregarding at an apartment would a result of water floor that been left accident thatslip occurs atfalls an apartment apartment complex, it maybe would result of water water on on the floor floor that that had been left by one one accident that occurs an would likely favor and at or trip andcomplex, falls….orit aaofresult of the by the Defendant’ s employees whohad hadbeen beenleft mopping likely favor slip and and falls falls or or trip trip and and falls….or falls….or maybe maybe of the Defendant’ss employees employees who who had had been been mopping mopping likely favor slip criminal assaults. of Defendant’ thethe floor. criminal assaults. assaults. the floor. floor. criminal the The verdicts abound. The results are startling (to say As a result of the fall, Plaintiff was diagnosed with The verdicts abound. The examine results are are startling (to say say As the Plaintiff diagnosed with The verdicts The results startling (to the least). Thisabound. article will three more verdicts As result of and the fall, fall, Plaintiff was was syndrome. diagnosed Four with headaa result traumaof post-concussive the least). This article will willoccur examine three more more verdicts head trauma and post-concussive post-concussive syndrome. Four the least). This article examine three verdicts which didn’t necessarily at apartment complexes head and syndrome. Four monthstrauma later Plaintiff developed a subdural hematoma. which didn’t could necessarily occur“on at apartment apartment complexes months later Plaintiff developed subdural hematoma. which didn’t necessarily occur at complexes but certainly have been site.” months Plaintiff developed aa subdural hematoma. Everyonelater agreed that this was unrelated to the fall. Even but certainly certainly could could have have been been “on “on site.” site.” Everyone agreed contended that this this was wasthat unrelated to the the fall. fall. Even Even but Everyone agreed that unrelated to so, the Plaintiff the fall-re¬lated head Scavella vs. Miami-Dade County, Miami-Dade County so, the Plaintiff contended that the fall-re¬lated heada so, the Plaintiff contended that the fall-re¬lated head injury combined with this subdural hematoma caused Scavella vs. Miami-Dade County, Miami-Dade Miami-Dade County County By: Kevin Knight Scavella Miami-Dade County, Case No: vs. 14-9975 (01-26-17) injury combined with this subdural hematoma caused By: Kevin Knight injury combined with this subdural hematoma caused aa large cognitive decline in the Plaintiff with a diminished Case No: No: 14-9975 14-9975 (01-26-17) (01-26-17) By: Kevin Knight Case FActS: large cognitive cognitive decline in in the the Plaintiff Plaintiff with with aa diminished diminished large decline ability to ambulate and depression. FActS: FActS: ability to to ambulate ambulate and and depression. depression. ability Plaintiff was walking on a Miami sidewalk at approxi¬mately Defendant asserted that Plaintiff fell of his own accord and not Plaintiff was walking on a Miami sidewalk at approxi¬mately Plaintiff a Miami approxi¬mately 11:00 p.m.was He walking suddenlyon tripped and sidewalk fell into anat open, unmarked Defendant asserted that Plaintiff fell of his his own own accord and and not Defendant of accord because of asserted any waterthat on Plaintiff the floor.fell Defendant contended that not the 11:00 He and into an unmarked 11:00 p.m. He suddenly suddenly tripped and4’fell fell into an open, open, unmarked hole inp.m. the sidewalk that tripped was about x 4’ wide. It appeared that because of any water onPlaintiff the floor. floor. Defendant contended thattrial, the because water the that the area was of dryany where theon fell.Defendant During thecontended course of the hole in sidewalk that was xx 4’ It hole in the thehad sidewalk that for wasaabout about 4’meter. 4’ wide. wide. It appeared appeared that the hole been dug water4’ Plaintiff argued that areajury was had dry the where the Plaintiff Plaintiff fell. During the course coursevideo of the theoftrial, trial, area was dry where the During the of the opportunity to fell. review a surveillance the the hole dug water Plaintiff argued the hole had had been dugoffor fortheaa dangerous water meter. meter. Plaintiffand argued that Defendant hadbeen no¬tice condition failedthat to the jury jury had had the the opportunity opportunity to to review review aa surveillance surveillance video video of of the the the fall. Defendant had of failed Defendant had no¬tice no¬ticeand of the the dangerous condition and failed to to respond appropriately thatdangerous Defendantcondition had failedand to properly fall. fall. Defendant also pointed out that Plaintiff had a shunt implanted in respond appropriately appropriately and that that Defendant Defendant had had failed failed to to properly properly respond and barricade the hole. Defendant alsomonths pointedbefore out that that Plaintiff had shunt implanted in Defendant also pointed out implanted in his brain two thePlaintiff incidenthad andaa shunt had been receiving barricade the the hole. hole. barricade Plaintiff (44 years of age) suffered a knee injury as a result of the his brain therapy two months months before the incident incident and had had been been receiving his brain two before the and receiving physical for the condition. Additionally, he had been Plaintiff (44 years age) aa knee injury as of Plaintiff (44required years of of surgery age) suffered suffered knee injury as aa result result of the the fall, which and for which the Plaintiff incurred physical therapy for the the condition. Additionally, he had had been been physical for condition. he suffering therapy from balance issues. Finally, Additionally, Defendant contended that fall, which required surgery and for which the Plaintiff incurred fall, whichofrequired surgery and for which the Plaintiff incurred $70,000+ past medical expenses. suffering from balance issues. by Finally, Defendant and contended that suffering balance issues. Finally, Defendant contended the healthfrom decline was caused the hematoma his age that and $70,000+ of of past past medical medical expenses. expenses. $70,000+ the health decline was caused by the hematoma and his age and the health decline was caused by the hematoma and his age and not as a result of the fall. Defendant argued that it had been notified of the hole on the not as a result of the fall. Defendant argued that it had been notified of the hole on the not as a result of the fall. Defendant thatand it had notified of the on two the date of theargued accident had been secured the site by hole placing Verdict: date the and secured site by two date of conspicuous the accident accident yellow and had had secured the siteeach by placing placing two lines of caution tapethe along of the three Verdict: Verdict: The jury found for the Defendant. lines of conspicuous conspicuous yellow caution tape along along each of of thefence). three lines of yellow tape each the three exposed sides (the forth side caution was bordered by a chain link The jury jury found found for for the the Defendant. Defendant. The exposed sidesDefen¬dant (the forth forth side side wastwo bordered by aa chain chain link fence). exposed sides (the was bordered by fence). Additionally, placed large orange coneslink at the two Gilbert vs. Cryptical Development, LLC., Manatee County Circuit Additionally, Defen¬dant placed two box. largeThe orange cones at the the tape two Gilbert vs. Cryptical Cryptical Development, LLC., LLC., Manatee Manatee County County Circuit Circuit Additionally, Defen¬dant placed two large orange cones at two exposed corners of the water meter yellow caution Gilbert vs. Development, Court Case No: 14-CA-6541 exposed corners of the water meter box. Thearea yellow caution tape Court Case Case No: No: 14-CA-6541 14-CA-6541 exposed water meter The yellow Court lines wascorners tied “all of thethe way around” sobox. that the was caution secured tape and Plaintiff was a 20 year old male who was shot and killed at an lines was wasbe tied “all accessed. the way way around” around” so that that the area was was secured and lines tied “all the so area and couldn’t easily Defendant wasthe unaware thatsecured the yellow Plaintiff was aa 20 old who shot and killed at Plaintiff was 20 year year old male malePlaintiff’ who was was shotsued andthe killed at an an apartment complex playground. s family corporate couldn’t be easily accessed. Defendant was unaware that the yellow yellow couldn’t easily accessed. Defendant was tape andbe cones had been removed prior to unaware Plaintiff’sthat fall.the apartment complex complex playground. Plaintiff’ family sued the the corporate corporate apartment playground. Plaintiff’ ss family sued manager/owner alleging negligent security. In particular, Plaintiff’s tape and and cones had had been been removed removed prior prior to to Plaintiff’ Plaintiff’ss fall. fall. tape manager/owner alleging negligent security. In particular, particular, Plaintiff’ss Defendantcones also argued that the condition/hole was clearly visible manager/owner security. In Plaintiff’ family contendedalleging that thenegligent Defendant was aware that the apartment Defendant also argued argued that the the condition/hole was clearly visible family contended thatinthe the Defendant was was aware that the the apartment Defendant also that clearly visible family contended that Defendant that apartment complex was located a high-crime areaaware and failed to implement and could have been avoided bycondition/hole Plaintiff if had was not been drinking and couldprior havetobeen been avoided by Plaintiff Plaintiff if had had not been drinking complex was located in aa high-crime high-crime area and failed to to implement implement and could have by if drinking complex located in failed al¬cohol his avoided fall. Defendant argued thatnot thebeen Plaintiff was adequate was security measures to preventarea the and murder. al¬cohol prior toat his his fall. Defendant argued that the would Plaintiffmean was adequate security security measures measures to to prevent prevent the the murder. murder. al¬cohol fall. argued the Plaintiff was adequate more thanprior 50%to fault andDefendant coupled with thethat alcohol Defendant denied Plaintiff’s assertions and argued that additional moreifthan than 50% at fault fault and and coupled with thenot alcohol would mean more at alcohol would mean that the 50% jury agreed, the coupled Plaintiff with wouldthe recover anything. Defendantmeasures denied Plaintiff’ Plaintiff’ assertions and argued that that additional Defendant denied argued security wouldss assertions not have and prevented the additional shooting. that if if the the jury agreed,contended the Plaintiff Plaintiff would not recover recover anything. that agreed, the would not anything. Finally, thejury Defendant that the Plaintiff’ s medical bills security measures measures wouldthatnot notthehave have prevented the shooting. security would prevented the shooting. Defendant also argued Decedent was comparatively Finally, the Defendant Defendant contended contended that that the the Plaintiff’ Plaintiff’ss medical medical bills bills Finally, the were inflated. Defendantand also argued that tothe the Decedent was the comparatively Defendant also argued that Decedent was comparatively negligent exposed himself danger by entering apartment’ s were inflated. inflated. were negligent and andatexposed exposed himself to of danger by entering entering the the apartment’ apartment’ss negligent to danger by Verdict: playground night inhimself violation the curfew. Verdict: playground at at night in in violation violation of of the the curfew. curfew. Verdict: playground The jury found Defendant 50% at fault and Plaintiff 50% at fault The jury was night read a jury instruction that the Decedent had no The jury Plaintiff found Defendant Defendant 50% at at at fault and Plaintiff 50% at at fault fault The juryhistory. was read read aa jury jury instruction instruction that that the the Decedent Decedent had had no no The jury found 50% fault 50% The jury was and that was not impaired theand timePlaintiff of the accident. The criminal and that that was Plaintiff was not not impaired at the the time time of the the accident. The criminal history. history. and Plaintiff was impaired at of accident. The criminal Plaintiff awarded $10,000 in damages which included $5,000 Verdict: The jury found Defendant 33.3% negligent and the Plaintiff was awarded awarded $10,000 in in damages damages which which included included $5,000 $5,000 Plaintiff was $10,000 of past medical expenses. Verdict: The The jurycomparatively found Defendant Defendant 33.3% negligent$1and and the Verdict: jury found 33.3% negligent the Decedent 66.7% negligent and awarded million of past past medical expenses. expenses. of Decedent 66.7% comparatively comparatively negligent and down awarded $1 million milliona Rokoff medical vs. Water Bagels 247, LLLP, Palm Beach County Case No: Decedent 66.7% and awarded $1 in gross damages. The $1 millionnegligent was broken as $185,000 Rokoff vs. Water Water Bagels 247, 247, LLLP, LLLP, Palm Palm Beach Beach County County Case Case No: No: in gross damages. The $1$630,000 million was was broken down as as $185,000 $185,000 aa Rokoff vs. Bagels in gross million broken down 15-CA-2485) (11-7-16) piece to damages. his parentsThe and$1 to his daughter. 15-CA-2485) (11-7-16) (11-7-16) piece to to his his parents parents and and $630,000 $630,000 to to his his daughter. daughter. 15-CA-2485) piece FActS: cONcLUSiON: FActS: cONcLUSiON: FActS: cONcLUSiON: Plaintiff claimed he fell because Defendant was negligent in These three cases “speak volumes” regarding how juries view Plaintiff he because Defendant was in These three cases “speak how view Plaintiff claimed he tofell fell because Defendant was negligent negligent in These threeclaims cases and “speak volumes” regarding how juries juries view allowing claimed mop water remain on the floor without any warning negligence howvolumes” outcomesregarding are anything but certain allowing mop water toberemain remain on in thethefloor floor without anyfloor warning negligence claims and how outcomes are anything but certain allowing on the any warning to peoplemop that water wouldto traveling areawithout where the was negligence claimsbyand how outcomes are anything but certain when deliberated a jury. to people people that that would would be be traveling traveling in in the the area area where where the the floor floor was was when deliberated deliberated by by aa jury. jury. to when
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