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100 Trusted Brands in Fleet

Welcome

Welcome to the second edition of 360 Media Group’s 100 Trusted Brands in Fleet report

ollowing the success of the first edition of Trust is proven to be one of the key factors in 100 Trusted Brands in Fleet last year, our procurement decisions, and using the data in customer-trust report is back, and it’s bigger, this report, you can feel reassured that all the better and more focused than before. businesses included have the wisdom, focus In fact, having listened to feedback and experience, to deliver the products from the industry, we’ve targeted and services you require, to a very “Trust is this edition on Fleet products and high standard. the confidence that services, while OEM cars and The year’s biggest fleet vans will now have their own contract – Holman’s seven-year customers have in a tailored report, which we’ll be agreement with the BT Group, brand’s ability to deliver on its releasing soon. is, according to Holman MD, promises, and is a critical brand This report covers 11 Nick Caller, hugely influenced asset. Trust is hard-earned and product and service by BT’s trust in his business’s easily lost. The brands recognised categories, which you can ability to deliver all aspects see listed below. of the contract. in this report are voted for by their In these straitened times, “If the commercials peers, with 71% of fleets citing there’s less room for errors as a whole are there or trust as the deciding factor when in procurement than ever thereabouts, you get a seat at sourcing new suppliers.” before, so our in-depth guide the table,” says Caller. “Once highlights 100 trustworthy you've got that seat… that's Ian Richardson, brands, that have gained the when the transparency and trust, Managing Director, confidence of their customers; and just being open and honest, 360 Media Group along with other fleet professionals come to the fore.” through reputation. You can read the interview from page 8. Despite Rishi Sunak's five-year extension to the ICE ban date, now is not the time to relax. It's to be hoped that fleets maintain a laser focus John Sootheran on their net-zero goals, and this 2024 100 Trusted Editor, 360 Media Group Brands in Fleet report is created to aid that e: john@360mediagroupltd.com process, guiding fleet managers to make the right w: 360mediagroupltd.com shortlisting choices, quickly and easily.

Contents 4 5 6 8 10 12 14

Why this report is essential How to use this report Executive summary + Who do fleets trust most? Interview with Nick Caller, MD of Holman UK Interview with Tara Singh of Crystall Ball Interview with Niall Riddell of Paua Charging Reliability Survey by Zapmap

Trust survey results by sector 16 22

EV Services Fleet Services

26 28 30 38 42 46 48 50 52

Driver Services Fuel Cards Leasing Companies Vehicle Rental Telematics and Tracking Vehicle Conversions SMR (Service, Maintenance and Repair) Fleet Software Insurance

54 56

A-Z Brands Listing – Instant Shortlist Glossary of terms

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100 Trusted Brands in Fleet

Why the 100 Trusted Brands in Fleet report is essential

hether you’re procuring or supplying products and services, research shows that Trust is a crucial element in any business relationship. It often leads to long-term, mutually-beneficial affiliations, which save the partner organisations both time and money, and frequently lead to further collaborations and future opportunities, both company-wise and personally. Our in-depth research highlights 100 businesses in 11 sectors, which understand the importance of trust, and the components which create it. These businesses have generated (and are generating) a positive brand essence that goes beyond their direct customers and is widely recognised across an industry. All 100 organisations have built business cultures that give their customers the confidence to work with them and rely on them. This is based on a belief that their actions and intentions are consistent, reliable and ethical, and, it is in this way that trust becomes a foundational element of successful business relationships, transactions, and collaborations. Our research, surveying 400+ fleet professionals, highlights the importance of all elements of trust, including reliability, integrity, competence, consistency and transparency. Trust isn’t always the result of being right 100% of the time, problem solving is another crucial element. In the complex and ever-changing world of fleet transition, it’s inevitable that not everything will go to plan. Trusting a partner business to recognise, reveal and rectify any issues is essential, and the lessons learned can then be applied to any future problems.

Effective shortlisting In this report, we’ve done the legwork, analysing 11 key sectors in fleet, effectively creating essential shortlists for you to consider in your future procurement. When ‘time is money’ and making the right choices is critical, our instant shortlists are more important and valuable than ever. Our data is based on direct feedback from those at the fleet ‘coal-face’; managers who are often making major procurement decisions several times a year. This 100 Trusted Brands in Fleet report condenses all our real-time, real-world survey feedback into an accessible and usable ‘instant shortlist’, revealing the businesses, which, according to the top fleet managers, instil the greatest levels of trust and confidence across the fleet industry.

Our Methodology We distributed an in-depth survey questionnaire to over 400 current fleet managers, asking them to offer feedback on their experiences and perceptions of products and services in the fleet sector, specifically as it pertains to the levels of trust in businesses in the sector in question. The data was then collated and analysed to create overall scores, and to harvest specific and anecdotal feedback on the subject brands.

How to

use the 2024 100 Trusted Brands in Fleet report

A quick guide to making the most of the information in this report

Ian Richardson

Each sector has its top ‘trust performers’ listed, with the very highest-scoring businesses having Highly Recommended status bestowed upon them. The co-founder and Managing Director of 360 Media Group Limited, Ian Richardson, explains: “The 2024 report features 25 brands positioned for growth; with their Highly Recommended status making them essential candidates in any fleetbuying shopping list. “The Highly Recommended brands have achieved the Upper Quartile score in their respective supplier category. The recipients of these accolades are determined by identifying the number of brands in

each category, ranking those brands in descending order and selecting the top 25% of brands. COM This achievement is recognised with our RE Highly Recommended status.” Ian comments further on the Highly Recommended brands shortlist: “Fleet buyers have identified the brands they trust to help them navigate change. This is a who’s-who of the fleet supply chain, and is the only national award that is 100% voted for by fleets. “The high trust scores that all these brands have achieved set the benchmark for each sector, and are powerful incentives for their inclusion in tender requests, and for further evaluation of their propositions. “The 100 Trusted Brands in Fleet report takes the guesswork out of sourcing your fleet product and service suppliers, with peer recommendations reinforcing future buying decisions.”

ENDED M

Managing Director, 360 Media Group e: ian@360mediagroupltd.com w: 360mediagroupltd.com

money and, just as importantly, deliver quantifiable results and data to help you manage and focus your efforts effectively. When it comes to trust, our study shows that these are the best of the best in their sectors.

HL HIG Y

From page 16, you’ll find the best Trust performers listed by sector. Businesses in each section of the report deliver products and services designed to help your drive towards a clean fleet. They can save you time and

In a rush? On pages 54-55 we have listed all 100 of the most trusted businesses in our survey, by sector and in alphabetical order. This is your essential ‘instant shortlist’, and if you scan the QR code on the page, you can access a digital version of it, which you can keep on your digital device until it’s needed for your next round of procurement. Finally, on pages 56-58, you’ll find an in-depth glossary of fleetindustry terms, to aid understanding and increase the accessibility of this report.

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100 Trusted Brands in Fleet

Executive summary Ian Richardson Managing Director, 360 Media Group

So it is that fleets require more support from their suppliers, and, in this exchange of information, trust is more crucial than ever. EV objectives As fleets transition their inventory from ICE to EV, 40% of them say that they expect to change provider in the next year, or to add extra businesses to their portfolio of suppliers. These businesses may have specialist knowledge about a certain sector, or proprietary technologies to ease the transition.

his, the second 100 Trusted Brands in Fleet report, assesses the levels of trust and confidence that buyers have in over 200 brands within the fleet industry supply chain. This year, we’ve extracted OEM cars and vans. They will appear in their own exclusive report in the coming months. Instead, we’ve focused on the Minimising changeover issues supply of products and services within the industry, With many new aspects to contend with when and with a particular eye on the EV market and the running an EV fleet, managers are seeking ways transition to 2035 compliance. to minimise any issues. Currently, the With 82% of fleets revealing that they management and reimbursement of would consider changing their suppliers charging costs is cited as the single Trust as they transition to EVs, there's biggest issue. is especially never been a more important time 36% of fleets say they have no plans important as many for providers to be perceived as to introduce EVs in the next year. fleets ‘tread new ground’ trustworthy, and particularly by in the EV sphere, and rely fleet managers. Trust in a changing environment on the expertise, integrity 71% of fleet buyers cite trust ● As the agency model* is as the key attribute in a supply implemented by OEMs, fleets are and transparency of their partner. It is especially important struggling to keep apace, with suppliers to help them now, as many fleets ‘tread new just 29% of them being aware make the right ground’ in the EV sphere, and of the model and having a clear choices. rely on the expertise, integrity and understanding of what it delivers. transparency of suppliers to help them ● Car subscriptions are creating a stir in make the right choices. the industry, with 48% of fleets expressing an As long-established ICE fleet practices became interest in finding out more about the model. increasingly automated over the last 20 years, ● Brands that understand the key stimuli behind car many fleet managers interacted less and less with leasing decisions, and communicate openly about their drivers. However, with the EV transition now them, tend to be among the most trusted. in full-swing, fleet drivers are requiring much more information and advice from their vehicle Fleets must help themselves managers, on a increasingly frequent basis. ● The Total Cost of Ownership (TCO) model is Knowledge gaps exist, especially around where one of the best tools for justifying a transition to to charge, installing home chargers, reclaiming EVs, yet only around 50% of fleets say that they charging expenses and car choice, and these understand it. Greater fleet education is required issues are accentuated with so many new and around this subject to accelerate the growth in unfamiliar brands in the supply chain. fleet EV adoption.

● 20% of fleets do not offer their drivers a choice of EV company car and the option to take advantage of substantial BIK tax incentives for low-emission vehicles, meaning the scheme is not yet achieving its full potential. These fleets risk losing staff who wish to exploit the low BIK tax benefits. Company car fleet purchasing intentions ● Fleets predict that 23% of their new car orders will be electric. They must therefore communicate more effectively with their drivers during the transition. Meanwhile, the momentum suggests that EVs will overtake fleet petrol vehicles by Q3 2023. ● 40% of fleets would consider switching suppliers, based on their ability to support a transition to EVs. ● 49% of fleets agree that BIK Tax certainty to 2028 will have a positive impact on their fleet. ● 1-in-3 fleets are ‘likely’ to introduce salary sacrifice schemes, while 48% are ‘very likely’. ● Contract hire is still the default funding method. Van Fleet Buying trends ● Van fleets are feeling confident, with 46% expected to run a larger fleet in the next 12 months. ● Electric vehicles dominate the key challenges outlined by fleets; charging, implementing, payments and planning are ranked the highest. ● Finance lease is predicted to fund 29% of fleets in the next year, with outright purchase remaining the primary funding method, for 31% of fleets.

● Fleets are divided on how their replacement cycles will change in the next 12 months, with 44% expecting to remain the same, and half predicting an increase in the term, meaning more revenue for the service, maintenance and repair market. ● 1% of fleets expect to invest in workplace charge points in the next 12 months. ● 77% of fleets are seeking EV payment solutions. ● 96% of van fleets deploy telematics across some or all of their fleet.

Data Sources Finding information The number-one source of information for fleets in transition to EVs is manufacturer websites. Fleets also trust the information provided in manufacturer e-newsletters and one-in-four fleets also uses Linked In as a source of trusted information. This information is accessed via a wide range of digital devices, while print products are also heavily relied on. * The Agency Model allows companies to focus on their core business while relying on experts to manage the complexities of their vehicle fleets. This arrangement can lead to cost savings, improved fleet performance and reduced administrative burdens for businesses with sizeable vehicle fleets.

Who do fleets trust the most? We’ve dropped the OEM cars and vans categories this year (they’ll appear in their own separate report), to concentrate on the very best products and services in the fleet sector. We’ve identified 11 of the most crucial sectors in Fleet procurement and the graph

below shows which categories rate highest for trust. Leasing Companies is by far the biggest category, with a whopping 27 companies scoring exceptional ratings when it comes to trust. Seven of these providers have also achieved Highly Recommended status.

Number of Companies

Trusted brands by supplier category 30 22.5 15 7.5 0 Vehicle conversions

Service, Maintenance & Repair

Insurance

Fleet software

Fuel cards

Driver services

Rental

EV Services

Telematics & Tracking

Fleet services

Leasing company

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100 Trusted Brands in Fleet

Talking Trust with…

INTERVIEW

Nick Caller

After bagging this year’s biggest fleet contract with his team, Holman MD, Nick Caller, chats with John Sootheran about the part Trust played in that success

ick Caller took over as MD of Holman in the In the UK specifically, our singular focus is to be UK in September 2019, having worked for the number-one provider of choice for fleet and Hewlett Packard for over a decade, including, mobility solutions in the region. latterly, in California. He has guided Holman UK through the 360 Media Group research has shown that trials and tribulations of the pandemic, Holman achieves very high trust ratings. “I think and has just overseen what is arguably Has that occurred organically, or is it trust is at the the biggest-ever UK fleet deal, between something that you have to focus on? core of our culture, Holman and BT. I think trust is at the core of our culture, Safe to say, he’s a busy man, but 360 and that takes investment, from a and that takes Media Group grabbed him for a chat at time perspective. It's something we investment, from a Holman UK HQ in Chippenham… continually strive to embody as an time perspective.” ethos across the business. We don't Can you start by describing what take it for granted, but the way we Holman does? operate as a business is rooted in trust, Holman is, among other things, a global whether that be with our people, whether provider of fleet and mobility solutions, with it be with our customers, whether it be with our holdings and operations in the UK, Germany, the external partners. Trust is core to everything we US, Canada and Mexico. do, for sure.

What do you think is the biggest challenge that Holman will face in the next decade? Naturally, alternative fuels, there’s still a lot to playout there. We intentionally chose not to be at the forefront of this change in the market. I know that sounds odd, but we made that decision a couple of years ago, purely because there's so much that’s unknown right now. We're very much in the embryonic stages of this huge change across our industry, so, we wanted to just take a little step back, and watch others perhaps make some mistakes, and then learn from those before we really leaned in. So, we've done that, and we are now stepping up.

Do you think Holman had a particular USP that won it the BT fleet contract? I would say, transparency – and earning their trust. With BT, we knew very early in the process, that it was going to be a huge change for them, so, we had to go in there and show how things could be different. I’ll use that word ‘transparency’ again – transparency in how we use data and how we make data freely-accessible to them. And it's not just our data, it's data that we have through our global reach, given our other territories. So, we took them on that journey with us to see how it could look different, and how we could use the data to really optimise the investment in their fleet, which for someone like BT is significant. How does Holman plan for change? Something I'm always keen to say, is that when So, we've built a roadmap for five years, but that's you're supporting 100,000-plus vehicles, every now iterative, so every year, we look at that roadmap, and again, things will go wrong. That's the nature challenge it, and course correct as we need to. of the business we're in. And we don't hide that, we That doesn't mean our strategy or vision don't pretend it's going to be perfect. But what we changes, just, perhaps, some of the do pride ourselves in, is if it goes wrong, how workstreams within the five-year we then react to that. We’ll learn from it roadmap. To ensure our success, we and ensure that it doesn't happen again. “Too many challenge it on an ongoing basis. businesses are Maintaining a level of credibility in Obviously, trust is vital when you're continually pivoting industry is critical for any business. talking to customers, but how does and course-correcting, In the past, I've seen too many it manifest itself with staff? and I don't feel you businesses I’ve worked with – not As with our customers, we're entirely earn the trust of your for, with – that are continually transparent with our partners, too. pivoting and course-correcting, and Every month we meet as a business, customers if you're I don't feel you earn the trust of your and we're adding a layer of complexity doing that.” customers if you're doing that. to that now, with a new Holman site A big part of the major successes opening up in Birmingham. we've had recently, was because we took Typically, we have an hour with all staff, the customer on a journey with us. We showed where we share progress and updates on them how important our culture is to us as an certain key initiatives. We take all our partners on organisation, because that has a huge positive that journey with us. We don't hide anything – we impact on how we work together. share our financial numbers, so if we've had a bad If we don't have the trust of the customer, or of month, they know we've had a bad month, and if our people – then we won't be successful. we've had a good month, they know that too. Again, with our recent successes, we’ve taken those customers on that journey with us; but, if What are your priorities for the business? we're not transparent and true to our word, then we This year, with ‘Day One’ for BT fast approaching, lose credibility, we lose the trust straightaway. So, it’s to ensure we provide a seamless transition on it's something we pride ourselves in. September 30. We have a huge team working on that, and it’s a great example of the culture of our business, that we've got people from across the globe helping us in that endeavour. We made a commitment on the day we announced that we'd been successful with BT, that all our customers will benefit from the significant investments we're now making across our business. What the BT contract has provided is the ability for us to accelerate some of those. What makes you happiest at work? The people I work with. I know it’s a cliché, but I enjoy coming in every day. So, that is the most rewarding thing, seeing people that are happy in their jobs. Again, we don't get it right 100% of the time, but we acknowledge when we get it wrong, and we learn from it. As Richard Branson said: “If you take care of your workers, they’ll take care of your business”.

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100 Trusted Brands in Fleet INTERVIEW

Talking Trust with… Tara Singh

Tara Singh – Business Development Manager for telematics expert, Crystal Ball – chats with 360 Media Group MD and co-founder, Ian Richardson, about all things Trust

an Richardson Hi Tara, can you start by telling me what Crystal Ball does?

IR So what issues does Smartcam solve?

TS Blackbox vehicle tracking provides very limited data, it's not a smart solution and doesn't really provide adequate protection. It's yesterday's technology, but there SmartCam are still so many fleets using this type is our core of solution. product, it was the Smartcam operates on 4G which is IR So, what are your key products? imperative for future-proofing your first fully-integrated fleet. 2G and 3G have been ‘sunsetted,’ tracking and cloudTS SmartCam is our core product, it which some people may already be based dashcam was the first fully-integrated tracking aware of, and we're seeing this impact solution in the and cloud-based dashcam solution in many customers. UK. the UK. It's a complete fleet management It results in a delay in data transfer, which solution, which tackles the challenges that means that the tracking system won't be most operators will face. It also incorporates recording correctly. That’s something that’s a driver app for defect reporting, which is really absolutely critical for a lot of businesses, like courier important and an integral part of the solution. services who rely on real-time tracking data. Tara Singh Crystal Ball is a multi-award-winning telematics provider. We develop innovative solutions that meet the needs of fleet managers and business owners who operate vehicles on a day-to-day basis.

It was really interesting that the survey that 360 Media Group did, showed that two-thirds of fleets recognise this, but are yet to take action. I found that really surprising. I can't stress enough how important it is this year for fleets to transition to 4G, to ensure the continuation of a reliable service. So, managers really need SmartCam to manage their fleets effectively. Your tracking and dash cam solution needs to be integrated, it needs to be joined up. Implementing a standalone dashcam and a disparate tracking system is going to be really difficult to manage, and you need to be able to reliably and remotely retrieve the footage from the dashcam. In my opinion, standalone dashcams are ineffective for fleets – they're more of a consumer product. For example, retrieving footage from a fleet that's nationwide is going to be virtually impossible with a standalone dash cam. You may have issues with the SD card, the footage can corrupt, and it becomes a real headache for fleet managers to constantly monitor then a mediocre service the next is just not good that. SmartCam combats that. It's a cloud-based enough. That approach makes it a real struggle to solution, and SD card status is reported online, generate trust. So, I think it's critical to provide, not footage is retrieved remotely, so you don't need to only a fantastic service, but one that's going to be access the vehicle – everything's managed through consistent over time. the portal. We also cultivate trust through the multiple With its multi-camera options, SmartCam awards that we've won over the years. This also encourages safe and efficient driving, helps customers to have confidence in and creates a safer driving culture what we do and the products that we're We want to within a fleet, resulting in a lot fewer selling. For example, our Smartcam ensure that we accidents. It also mitigates risk, won the ‘Most Innovative Fleet offer a service that protecting insurance premiums and Solution’ award two years on the really stands out in helping to determine liability. bounce, as the first integrated tracking and dash cam solution in the fleet industry. Our IR So, congratulations on Crystal the UK market. So, that's something customers always know Ball’s nomination as one of the 100 we're really proud of, and something the person they're Trusted Brands in Fleet, voted for by that develops trust. speaking to over 400 UK fleet managers. I believe we've demonstrated our So, I’m interested in how your brand trustworthiness by listening to our has achieved such a trusting relationship customers and welcoming feedback. with so many UK fleets. It's so important that our solutions meet our customers’ needs and requirements. In fact, many TS We're a family-run business. It makes me very of the core features of our system have been borne proud to say that my dad set Crystal Ball up over 15 out of customer feedback and requests that have years ago. led to bespoke developments. I think over that time, we've built trust by demonstrating that we really care about our IR What's the Crystal Ball customer experience like? customers. We adopt a customer-centric approach, and we really strive to be reliable. We want to TS We offer a very tailored approach to each provide a top-class service that customers are customer’s individual's needs. going to remember – we're always keen to deliver When you speak to us, you're talking to someone the very best service and support. that you'll be developing a relationship with. As a business, we're always evolving. Every year Often, when I bring a new customer on board, a we invest in research and development, and we're common issue that they're facing with their existing really passionate about developing our products. provider is a simple thing, like not being able to get Here at Crystal Ball, we don't want to become stale an answer, not getting a response or not knowing – we want to do the opposite, we want to stand out. who to contact. We're very different to that. We want to ensure IR How do you demonstrate trust on a daily basis? that we offer a service that really stands out in the fleet industry. Our customers always know TS I think consistency is key. Once you have the person they're speaking to, and they build a managed to reach a certain standard you have to relationship with that person. I think that's really maintain it. Offering a superb service one day, and important and helps to build trust.

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100 Trusted Brands in Fleet

Talking Trust with… Niall Riddell INTERVIEW

Back in 2018/19, one of the things we wanted to do was launch a B2C proposition for our residential customers. That proposition was going to be a car, a home charger and a smart energy tariff, and we wanted to add the ability for the driver to go out on the highway, find a charger, plug in and put all the costs back on their home energy bill. That solution didn't exist because it needed two things: a big, aggregated network and a technology partner that enabled it to happen. I started investigating this space and I soon realised that the people who are really going to suffer with the fragmented landscape, are going to be businesses. So, we sat down and explored the space and realised that effectively what we were doing was looking to rebuild the refuelling experience for the 21st century. IR That’s no small undertaking! Taking partners with you on that journey requires high levels of trust. How did you generate that?

NR We found a very particular way of looking at this, which is within our mobile app system – we built a live chat feature. Our live chat means that Niall – CEO of EV-charging if a customer or driver is standing at a charge point, and something's not working, they can reach gurus, Paua – sits down with out immediately and tell you it's not working. 360 Media Group MD, Ian It’s like the world's best feedback loop, because straightaway, if something's not performing as Richardson, to discuss the a customer expects, they'll let you know. “Ultimately, power of Trust Ultimately, what fleet managers want to do is keep their vehicles on the road what fleet an Richardson Hello Niall. Can you during the transition to Net Zero… managers want start by telling me what Paua does? and keep their jobs. At the end of to do is keep their the day, this is a high-pressure role, vehicles on the Niall Riddell We're currently living making a significant transition, and for road during the through the transition from petrol to businesses that operate fleets, it's a transition to Net electric vehicles. And the big thing crucial part of how they operate. that's changed is the petrol station is So, our job as a trusted brand is to Zero” going to disappear. The petrol station is ensure that the fleet manager can keep now going to be at your house, it's going to their vehicles on the road and deliver the be at your workplace, and it's going to be out on needs of that business. the highway. And realistically, when that doesn't happen, So, what Paua does is bring back those when something does go wrong, that's the bit fragmented experiences into a single experience for where we've got to be right there alongside them, fleet drivers and fleet managers. This gives them a supporting and trying to make sure that the vehicle holistic view of their public, home and workplace will get back on the road, get fully charged, and do charging. We're on a journey to bring back the the job that it was originally setting out to do. aggregated experience that petrol and diesel fuel If you haven't got the live chat, the driver’s cards used to deliver, but in an enriched, datathinking ‘What do I do?’, and all those negative sensitive format. emotions can escalate very quickly. Then, of course, they ultimately get directed at the fleet manager – IR So what triggered the idea? who's also our customer. This scenario is something we can help to fix and offer support, minimising the NR I used to run the Electric Vehicle Team at EDF. hassle. That's our job. That's what we're here for.

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100 Trusted Brands in Fleet

EV Charging Annual Survey by Zapmap Insights EV charging gurus, Zapmap Insights, carried out an extensive survey of the sector. Here’s what 4,358 BEV and PHEV drivers told them Zapmap’s annual EV Charging Survey provides a comprehensive overview of EV use and charging in the UK. The facts and stats it delivers are fascinating. For example, 90% of respondents to the Zapmap survey use public EV charging points, and the younger they are the more likely they are to use public chargers (100% of 25-34 year olds, down to 88% aged 75-84). As EV batteries continue to improve, range anxiety becomes less of an issue, but is replaced, to an extent, by the uncertainty of whether you’ll find an available charger at your planned stop. The Zapmap survey is indispensable when it comes to understanding and improving the UK’s charging network, providing a real-world view of the successes and failures in this growing sector. One question the Zapmap survey asked was, which charging services respondents were most satisfied or dissatisfied with. Here (right) are the top 21 charge point operators listed, with their scores.

What is Zapmap? The UK’s leading charge point mapping service, Zapmap was founded in 2014 with a mission to make EV charging simple, wherever you go. On iOS/ Android and desktop, Zapmap helps electric car drivers search for available charge points, plan longer journeys, pay for charging and share updates with other drivers. With its extensive database of charging locations and user-friendly interface, Zapmap claims the widest choice of charging options in the UK. Zapmap not only displays key information about each charge point, including compatibility and pricing details, but live availability status on 70% of chargers. An integral part of supporting the wider EV industry, Zapmap Insights is the leading source of EV charging data and insights, providing unrivalled data and expert analysis into the shape and usage of EV charging infrastructure, as well as the attitudes and behaviours of EV drivers. For more information, please visit www.zap-map.com.

Position

Score

Supplier

4.0

Fastned

4.0

MFG EV Power

3.9

Instavolt

3.7

Connected kerb

3.7

Osprey

3.5

Ionity

3.4

Mer

3.4

Pod Point

3.4

Ubitricity

10=

3.3

Be.EV

10=

3.3

Gridserve Electric Highway

12=

3.2

ChargePlace Scotland

12=

3.2

Swarco E.Connect

12=

3.2

VendElectric

15=

3.0

Dragon Charging

15=

3.0

Source London

2.9

ESB Energy

2.8

Shell Recharge

2.4

GeniePoint

2.3

BP Pulse

2.0

Charge Your Car

My charging experience with Zapmap I had a brilliant Volkswagen ID.5 BEV on test for a week and, as I can’t home charge yet, I immediately downloaded Zapmap, which revealed all the chargers in my city and beyond. The app provides charger locations, charging brand, number and type of charger connectors, charging output in kW, plus price per kW and (in most cases) the payment methods accepted. On the majority of chargers, there is also live availability status showing whether chargers are in use or broken. In that week, I drove almost 1000 miles, and the lowest I let the battery level get was 34%, which equated to 100 miles. All charging was done at public charge points. These were: ● On-street with POD point – 1 out of 1 chargers working ● Tot Hill Services with Shell Recharge – 6 out

of 8 chargers working ● Shell Recharge at West Town, Peterborough – 3 out of 4 chargers working ● Central Stamford car park with evolt – 4 out of 4 chargers working ● Osprey two-charger station in Dorchester – 1 out of 2 chargers working In total 15 of the 19 chargers were working (79%), though the one in Peterborough was down for the entire week I had the car, and is still non-functioning as I write, four weeks later. I had to wait nine minutes for a charger to be vacated at Tot Hill Services, but, overall, using the Zapmap app I found all the charge I needed quickly and easily. Of course, queues and broken chargers give EV naysayers ammunition, but for me the entire experience was good or great. If I had a moan, it’s that I was paying up to 85p/kilowatt. JS

Respondent profiles Of the 4,358 respondents, 88% were male and 12% female. 30% of them are aged 55-64, with 77% aged from 45-74. 20% are based in the South-East with 5% in Greater London. The South-West accounts for 12%, Yorkshire and the North-East 11%, the West and North-West 19%, the Midlands and East Anglia 19%, Wales 6%, Scotland 7% and Northern Ireland 1%. 93% of respondents drive BEVs, while 7% drive PHEVs. Nissan Leaf, VW ID.3, Tesla Model 3, Kia e-Niro and Renault Zoe are the most popular vehicles among respondents, with 29% of them acquiring

their EV in 2022. For 72% of them, this was their first EV, and 49% of them have no other vehicle (25% have one BEV and one ICE vehicle). 84% of respondents have a home charger, and 98% have private off-street parking. To access a free summary survey with the key findings included – or to purchase the full survey – scan this QR code.

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100 Trusted Brands in Fleet

EV Services A

s fleets transition towards the 2035 alternative-fuels deadline, expert support and advice from specialist suppliers are more crucial than ever. This category shortlists 11 such organisations that offer tools and services to ease the evolution towards electric vehicles. Each one has proven itself and generated a high level of trust and confidence in its customers and the wider market. Decades of gentle evolution in the way we fuelled our ICE fleet vehicles, resulted in near-perfect systems and processes for accessing, paying for and recharging our petrol and diesel usage. However, with the transition to EVs, those slick systems are being superseded by a refuelling/ recharging revolution, with much higher levels of choice and complexity, as the sector consolidates its multitude of options. From apps and access to tariffs and tax, we’ve entered a brave new world that can confound

even the most savvy company vehicle driver. That makes the products and services offered by these 11 enterprises even more essential for the smooth running of fleets and the confidence and convenience of company vehicle users. From finding cost-effective, working, vacant charge points where you need them, to being able to pay quickly and easily, are all key factors in running an efficient and cost-effective fleet… and that’s before you get to charging data and reimbursing staff for their home charging. Amalgamating numerous charging invoices, and assessing the data they contain is also essential in a well-run fleet. This category contains recent start-up businesses as well as long-established, global brands, but they all have one thing in common – they’ve successfully focused their energies on creating practical, intuitive and efficient tools to assist fleets with their EV switchovers.

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Dynamon Dynamon’s data analytics and simulation tools help businesses ensure their transport operations are as sustainable, cost-effective and efficient as possible. Developed to help in the transition to EVs, Dynamon’s ZERO software uses advanced data analytics to help commercial fleets, consultants, leasing companies and charging providers identify the most suitable EVs and routing, the necessary charging infrastructure, costs and depot energy requirements. FACT FILE ZERO takes the guesswork out ● EV selection of these large-scale and complex ● Grid and charging electrification decisions, replacing it ● Transition planning with advanced, data-driven analysis ● Infrastructure insight and modelling. It identifies which ● Aerodynamic analysis vehicles and depots can transition ● Tyre choice analysis immediately, and which need more ● Tariff optimisation time; allowing the transition and ● Public charging investment to be phased. ● Cost analysis

About ZERO As part of ZERO, Dynamon’s bespoke vehicle database predicts an EV's range based on payload, specification and the ambient temperature. Meawhile, data insights enable the planning and roll-out of charging frameworks, revealing the energy required for EV adoption. It also enables fleets to assess the financial implications of owning and operating EVs compared to traditional ICE models. ZERO also helps to identify the most cost-

effective electricity pricing plans for charging EVs, and it enables fleets to forecast electricity demand for EV charging based on historical operation data. This data can be presented for each business location throughout the day, while ZERO’s charging-structure analysis can locate the best public charging points nearby.

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100 Trusted Brands in Fleet

Drax Electric Vehicles We offer end-to-end electrification partnerships. We tailor electrification roadmaps to take organisations from assessing EV and charging-facility suitability, through to implementation and beyond. As part of Drax, we offer reassurance, heritage and scale – plus, as decarbonisation experts, we deliver energy, cost and sustainability benefits. Our market-leading EV management portal gives customers complete control of their investment.

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● Fleet electrification ● Workplace charging ● Destination charging ● Suitability assessment ● Installation management ● Specialist knowledge ● Portal for EV management ● End-to-end partnership

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Allstar Allstar offers businesses a comprehensive platform to manage fuel expenses and vehicle operations efficiently. Its leading fuel card helps thousands of businesses to manage their fuel payments, while its EV payment solutions provide access to a growing network of over 12,000 charge points across more than 4,000 charging locations nationwide. Meanwhile, Allstar Homecharge helps to simplify home-charging payments. Allstar’s simplified administrative processes and enhanced control of fleet expenditure are perfect for small enterprises and large corporations alike.

VEV Services is playing a pivotal role in the UK's transition to sustainable transportation, empowering businesses and individuals to embrace clean energy and reduce their carbon footprint through efficient, accessible and reliable EVcharging solutions. VEV Services provides cutting-edge solutions for the burgeoning electric vehicle market, helping fleets and EV users to embrace these new technologies quickly and effectively. With its focus on EV charging infrastructure, it offers services from consultation and installation to ongoing maintenance and support.

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BP Fuel Cards

BP Fuel Cards offer businesses a convenient and cost-effective solution for managing their fuel expenses. These cards provide access to a vast network of BP filling stations across the UK and beyond, enabling efficient fuelling and route planning for fleets. With customisable features, detailed reporting and security controls, BP Fuel Cards help businesses optimise fuel expenditure, reduce administrative burdens and ensure their vehicles are fuelled reliably and conveniently, all while benefitting from a wide range of loyalty rewards and discounts.

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of the Renault, Nissan, Mitsubishi Alliance and draws from the group's global experience and resources within the e-mobility sector. However, its systems are compatible with all oem brands and vehicles, and it continually future-proofs its systems to work with developing vehicle and charging technology. Mobilize Power Solutions implements businesscritical charging solutions for all pure electric and plug-in vehicle sectors, including cars, LCV, HGV, bus and ship-to-shore.

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What Mobilize Power offers businesses: ● Full turnkey electric vehicle charging solutions Mobilize Power Solutions is a leading European and support specialist in electric vehicle charging infrastructures, ● Full site power assessment and energy mapping network management and sustainability solutions. for future development Founded in 2021, our aim is to enable ● A comprehensive back-office management businesses to adopt and grow their electric system to monitor the charging network and plug-in hybrid fleets and provide ● Consultation, design and FACT FILE electric vehicle charging services to its implementation of microgrid power employees, customers and visitors. generation technology systems ● Global experience Mobilize Power Solutions is part ● Impartial, agnostic approach with ● Network management access to market-leading hardware ● EV charging infrastructures and service partners ● Sustainable energy solutions ● Support with CSR strategies, ● Solutions for BEVs and PHEVs speeding clean energy transitions ● Agnostic approach to OEMs ● A simple, cost-effective journey ● High-level customer service to facilitate change management ● Future-proofed systems ● One point of contact from site ● Ongoing support review to design, and implementation, through to maintenance and on-going support and upgrades ● Fully-funded solutions through our partner, Mobilize Financial Solution, to help make projects affordable and cost effective ● Support with Workplace Grant applications

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Zapmap As a pioneer in the early days of electric cars, Zapmap was founded in 2014 with a mission to make EV charging simple, wherever you go. Available on iOS/Android and desktop, Zapmap helps EV drivers search for available charge points, plan longer journeys, pay for charging, and share updates with other electric vehicle drivers.

Zapmap currently has more than 650,000 registered users and over 95% of the UK’s public charging points are on its network. In addition, more than 70% of these chargers display live availability data on the app. For more information, see the Zapmap article on pages 14/15, and visit: www.zap-map.com.

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● Intuitive, easy-to-use mobile app ● IOS and Android compatible ● Find and use chargers nationwide ● Desktop computer compatible ● 95% public charge-point coverage ● Live charge-point availability data ● Find, plan, pay, share ● 650,000 registered users ● Eliminate range anxiety through better journey planning

Diode

Diode is a values-led organisation that helps its customers navigate the complex path towards their environmental goals. As a business, it partners with other ‘trusted’ brands, seamlessly integrating its smart EV suitability assessment, instant driver readiness reports and dynamic business insights dashboard into their own customer ‘journeys’. Diode is committed to innovation in the pursuit of net-zero solutions for consumers, via its smart integrations. This passion makes it a trusted partner.

Rightcharge

Rightcharge has revolutionised electric vehicle charging and created an all-in-one service for fleet drivers and managers. The business offers personalised charger recommendations, professional installations, and assistance in switching to the most cost-effective energy tariffs available. Now, it's launching a service to pull all your fleet's charging into one bill – at home, at work and on the road. Say goodbye to the hassle of managing multiple partners and use Rightcharge.

Street Fleet by Gemserv Street Fleet by Gemserv is a forward-thinking initiative in the UK, dedicated to revolutionising urban transportation. It is seeking to accelerate the adoption of electric vehicles and sustainable mobility solutions in city environments. With a strong emphasis on smart-charging infrastructure, data management and collaboration with local authorities, Street Fleet aims to create cleaner, more efficient urban transportation ecosystems, reducing emissions and improving the quality of life for all, in cities right across the UK.

Paua

to ensure your drivers are never more than a few miles from an available Paua-compatible charger. Join the EV revolution with Paua – the simplified payment and optimised data platform, that redefines EV charging, one connection at a time.

Introducing Paua, the game-changer in EV charging. Just one brilliant card and app helps your fleet drivers to simplify their recharging, pay quickly and optimise effortlessly. Paua offers a seamless system that delivers hassle-free driver and fleet manager experiences, via our innovative FACT FILE and intuitive fleet management ● 30,000+ charge points dashboard. ● Integrated public, home and Paua helps drivers to locate any depot charging functionality one of 30,000+ charging points ● 25+ network partners (Gridserve, around the UK, then pay for Instavolt, MFG and many more) and monitor their consumption, ● Live, real-time-availability dashboard quickly and easily. We collaborate ● Multi-Award-winning (Greenfleet, with over 25 of the country’s Fleet News, Digital Leaders) biggest and best network partners ● Custom white-label solutions for enterprise fleets ● Seamless delivery

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100 Trusted Brands in Fleet

Fleet Services T

he Fleet Services sector encompasses a whole range of crucial functions designed to help business fleets minimise their downtime and perform (cost) effectively, by using a variety of professional systems and processes. These functions include fleet data management, via dedicated software packages. They are designed to help managers analyse the masses of information they receive on a daily basis. By assessing this data effectively, fleet managers can hone their portfolio quickly and essily, to maximise efficiency and eliminate waste (of both time and money). This real-time feedback can be analysed instantly, giving clarity to decision making and actual numbers to back-up the choices made. Fast-fit services help to minimise expensive downtime, while smart-booking systems eliminate queueing and delays when vehicles are in the workshop, ensuring that all parts and tyres are available on arrival. These services are further enhanced by extended opening hours and mobile fitting services, both of which minimise disruption

to the driver or operator's working day. Fleet purchasing decisions are also supported by these services, as they can be customised to comply with preferred-supplier agreements, and also help to deliver competitive pricing and datarich invoicing. Breakdown and recovery services also feature in this category. Again, they maximise ‘uptime’ by speedily repairing vehicles at the roadside, or transporting them swiftly to an appropriate service centre for repair. Our 100 Trusted Brands in Fleet breakdown-and-recovery shortlisted businesses also help to keep your drivers safe, minimising the time they are exposed to danger out on the road. At the end of a fleet-vehicle’s life, dedicated remarketing companies help customers to maximise the residual value in their vehicles, moving them on quickly and cost-effectively, and minimising defleet days. These services stretch from collection and reconditioning to advertising and selling on, freeing managers to concentrate on running efficient and professional fleets.

Fleet Logistics At Fleet Logistics, we simplify complex supply structures, transforming them into straightforward solutions. We understand that mobility solutions can be complicated, so we strive to provide our clients with easyto-understand solutions that meet their needs and help them achieve their goals. With our years of experience and expertise, flexibility and transparency, plus our cutting-edge technology, we are committed to delivering successful outcomes. Trusted by some of the worlds’ largest organisations, Fleet Logistics is a leading UK mobility management service provider, offering fleet management, consulting and data aggregation services.

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● Over 25 years experience ● Structured and tailored fleet advice ● Cost management and avoidance ● Invoice validating and supplier control ● Policy, budgeting and benchmarking ● Vehicle ordering ● Mileage management ● Process optimisation ● Trusted by some of the world's largest organisations ● EV-transition and fuel ● Multi-bidding savings across multiple suppliers ● Data aggregation services

Auto Trader Group Plc

BCA

Auto Trader Group Plc is a renowned digital automotive marketplace in the UK and Ireland. It connects buyers and sellers of new and used vehicles, offering a vast selection of listings and valuable data insights. As a trusted platform, it empowers consumers with transparent, efficient and innovative ways to buy and sell cars. AutoTrader also helps consumers, retailers, lenders, OEMs and lease companies to value vehicles.

BCA (British Car Auctions) is a prominent remarketing and automotive services company with centres across the UK. The business specialises in vehicle auctions and logistics, and also facilitates the buying and disposal of cars, vans and commercial vehicles for dealers, manufacturers and fleet operators. BCA offers diverse solutions to optimise the entire vehicle lifecycle, from acquisition to disposal.

Cox Automotive

epyx

Cox Automotive is a leading global provider of automotive services and software solutions. With a presence in over 30 countries, it serves customers throughout the automotive ecosystem. Cox Automotive digitally transforms defleet, remarketing, retail and mobility operations for its manufacturer, fleet and retailer customers.

epyx is a UK-based provider of fleet management software and solutions. Specialising in digital platforms for vehicle service, maintenance and repair (SMR) management, Epyx streamlines fleet operations. It also offers services including the 1link Service Network, facilitating efficient SMR management, cost control and compliance.

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100 Trusted Brands in Fleet

FMG FMG is a leading UK provider of fleet management and mobility solutions. Its services encompass accident management, breakdown recovery and repair services; helping to streamline fleet operations and minimise vehicle downtime. FMG's innovative technology solutions enhance the efficiency, safety and sustainability of fleets across various industries, including insurance, leasing and logistics.

Green Flag Green Flag offers a fleet breakdown and recovery service. It caters to fleets of all sizes, offering rapid roadside assistance, vehicle recovery and onward travel solutions, ensuring minimal disruption and maximum uptime for fleet drivers all around the UK. Green Flag's reliable services and nationwide coverage contribute to the smooth operation of fleets nationwide.

Ford Fleet Management

Hertz

A one-stop fleet leasing and management solution for cars and vans from any manufacturer, that can integrate vehicles, finance, infrastructure and maintenance into a single, bespoke package. Our purpose is to deliver a cost-effective solution with maximum uptime and productivity, so customers can focus on their core business.

Hertz's fleet solutions in the UK encompass a versatile range of vehicles, including cars and vans, and are designed to meet diverse business needs quickly, efficiently and cost-effectively. With options for short and long-term rentals, leasing and flexible contracts, Hertz provides tailormade transportation options for companies seeking reliable and convenient vehicle solutions from one of the biggest names in global mobility.

RAC

Rivus

The RAC offers comprehensive fleet solutions designed to support business fleets in the UK. With its strong focus on road safety and vehicle efficiency, the RAC's expertise helps fleets to manage breakdowns, maintenance and servicing, fuel management and telematics solutions; optimising operations and reducing downtime.

Rivus Fleet Solutions is a leading provider of fleet management and maintenance services in the UK. Its goal is to deliver unbeatable fleet management support, and it does this by offering a full spectrum of solutions, including vehicle servicing, maintenance and repairs, as well as accident management. Rivus supports fleets of any size.

FleetCheck FleetCheck's fleet management software simplifies the operation of vehicles and drivers for businesses of all sizes. Its platform assists with compliance, maintenance scheduling and expense tracking, helping clients to optimise their fleets for efficiency, and meet all regulatory requirements. With user-friendly tools and a commitment to sustainability, FleetCheck empowers organisations to enhance their overall fleet performance, giving its partner-businesses peace of mind since 2006.

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● Streamlined vehicle checking process ● Reduces reliance on spreadsheets ● Licence-checking facility ● Improved compliance with duty of care ● Market-leading app ● 17 years of fleet experience and expertise ● 100 pre-built reports ● Easy to set up and intuitive to use ● The only FMS recommended by FORS

The AA, a renowned name in roadside assistance, extends its expertise to comprehensive fleet solutions in the UK. Its services encompass breakdown assistance, vehicle recovery, maintenance and telematics solutions tailored to businesses of all sizes. With a nationwide presence and a commitment to minimising fleet downtime, the AA empowers fleet managers to keep their vehicles on the road, ensuring reliability, efficiency and peace of mind.

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Traxall/Fleet Operations

Established 2010, TraXall International is one of the leading independent fleet and mobility management companies operating in Europe and Latin America. Traxall works with corporate clients to deliver outsourcing solutions, realise savings, support the formulation and delivery of tenders, manage complex supply chains and much more.

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The Algorithm People The Algorithm People uses its powerful optimisation algorithms and software technology, to ease the fleet journey towards net zero. It delivers specialised fleet management, with expertise in vehicle leasing, maintenance, fuel management and telematics solutions – all of which are tailored to meet diverse business requirements. With a keen focus on cost-efficiency and operational excellence, The Algorithm People enables organisations to optimise their fleets and enhance overall productivity.

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100 Trusted Brands in Fleet

Driver Services F

rom fleet-risk management and licence checking to driver training, the six trusted businesses in this category supply a range of essential services to help fleet customers fulfil their workforce welfare and training obligations, engage their staff and meet their corporate social responsibilities with minimum disruption. Managing your drivers’ risk profiles and keeping your staff safe while out on the road for work have always been essential, and the smart fleet manager recognises the potential to save lives, save money and protect their business’s reputation. These days, driver coaching comes in many forms, including online, workshop sessions and on-

the-road training… or a combination of all three. A progressive take on driver assessments and training can help you to retain staff, avoid downtime through driving bans, and cut vehicle damage and insurance costs. The best Driver Services suppliers offer consultations to create bespoke offerings to meet a businesses unique needs, rather than apply a onesize-fits-all approach. Meanwhile, digitised licence-checking systems, that bring together a number of essential functions on one platform, have made driver assessments faster and more accurate, all the time saving the busy fleet manager time and money.

AA DriveTech

eDriving

AA DriveTech is a leading provider of driver-risk management and business fleet solutions, with an ultimate goal to help businesses save lives, cut costs and admin, and protect their reputations. AA DriveTech delivers defensive driving training, risk assessments, e-learning programs and more.

eDriving has a mission to help its clients reduce incidents, collisions, injuries, licence violations and carbon emissions. In this way, it minimises the total cost of fleet ownership, and increases the chances that all drivers return home safely. eDriving promotes a crash-free culture across 125 countries.

DAVIS Licence Check DAVIS is an award-winning platform that provides integrated services to manage occupational road risk. From licence checking to fleet management, DAVIS automates tasks and analyses data, highlighting risk in a simple and actionable way. Through deeper insight, DAVIS empowers thousands of companies to manage their data securely. With intelligent integrations and risk scores, our platform stores your information in one place, providing a universal view of fleet risk 24/7.

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● DAVIS is the number-one licence-checking provider in the UK ● Award-winning driver-risk scoring ● 3.5 million licences checked ● 500,000 active drivers ● Drivers and vehicles managed on a single platform

Enterprise Transport Training is a driver training and fleet management services company. It offers a range of training programs, including driver assessments and CPC (Certificate of Professional Competence) courses – to help businesses improve their fleet safety and efficiency. With a focus on compliance and risk reduction, its services improve fleet operations for businesses of any size.

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IAM RoadSmart

IAM RoadSmart is a renowned, UK-based road-safety charity with a rich history dating back to 1956. It provides advanced driver training and education programs to improve road safety, with specialist programs developed just for fleet and business drivers. It has the capacity to provide training for small independent businesses and national/specialist vehicle operators. The IAM’s aim is to promote safe, skilful and responsible driving practices, reducing accidents.

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RED Corporate Driver Training RED Corporate Driver Training is part of the leading driver-training group, which includes RED Driving School. This UK-based company is a specialist in delivering driver-training programs for businesses. Here, it focuses on safety and efficiency, with the aim of helping companies to enhance their employees' driving skills, reducing accidents and improving overall fleet performance. Based in bespoke training facilities at Donington Race Circuit, RED offers a wide range of driver-risk services, at its HQ, or at your location.

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100 Trusted Brands in Fleet

Fuel Cards T

raditional fuel cards, for petrol and diesel purchases, have streamlined fuel buying, monitoring and reimbursement processes over the years. They've reduced admin across the board for fleet managers, and enhanced security and convenience for drivers out on the road. Some fuel cards can now be used for both ICE refuelling and EV charging, and, as there’s likely to be a market for traditional fuels for the next decade or so, they'll remain relevant and essential. Of course, the best fuel cards can be used at a wide range of outlets nationwide (either

single-brand or networked), they can save you money on each litre of fuel purchased and they reducing hassle and stress for the company driver. In addition, as fuel costs are recorded on a single invoice, they provide easily-accessible and quantifiable data on fuel usage for the fleet manager, who's tasked with effective cost and time management. The six fuel-card suppliers in this category have proven track records with fleets across the nation, which in turn has earned them the highest trust ratings for 2024.

Keyfuels

UK Fuels

Keyfuels is a high-profile fuel card provider, serving businesses and fleet operators. Established in 1992, it offers comprehensive fuel management solutions, including a vast network of fuelling locations. Keyfuels' fuel cards are tailored to suit various fleet sizes, streamlining expense tracking and offering cost-effective fuelling options. With its strong industry presence, it has become a trusted partner for optimising fuel-related operations.

UK Fuels is a leading fuel card provider in the UK, offering fuel management solutions for businesses. UK Fuels’ cards give access to 86% of UK service stations – that’s 3,700 potential places to fill up – and they’re used by over 100,000 customers. The company’s aim is to simplify expense tracking and provide cost-effective fuelling options for various fleet sizes. UK Fuels also delivers a comprehensive range of business-vehicle services.

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Shell Fleet Solutions

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Shell Fuel Cards are a smart choice for fleet managers seeking cost-effective and efficient fuel-management solutions. The cards allow access to Shell's extensive global network of fuel stations, saving time on expense tracking. Additionally, they provide valuable insights through detailed reporting; helping businesses optimise fuel expenses and improve budget management. Shell Fuel Card’s security features and personalised support, make them a great tool for streamlined, hassle-free fleet management.

Esso Fuel Cards

FuelGenie

Esso Fuel Cards offer businesses and fleet operators a convenient and efficient way to manage fuel expenses. Accepted at Esso-branded fuel stations across the UK and Europe – along with Shell, BP and motorway services – these cards provide convenient access to quality fuels and lubricants. The card service includes online tools, enabling users to monitor and control spending. These cards offer businesses a cost-effective and organised solution to meet all their fuelling needs.

FuelGenie fuel cards cater to businesses, and offer a cost-effective and efficient solution for managing fuel expenses. They benefit from wide acceptance at fuel stations around the country, including cheaper supermarket fuel outlets, which will please all cost-conscious businesses. The FuelGenie app is constantly improved and added to, and the service simplifies accounting and tracking of fuel expenditure, helping businesses control costs and improve fleet management.

The Miles Consultancy

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The Miles Consultancy has been providing market-leading solutions to fleets for over 20 years, helping its customers to save money. It has more than 100,000 drivers using its award-winning services, which include fuel management, and real-world data-driven solutions to make the electrification COM of fleets faster and easier. With RE its experience and expertise, the Miles Consultancy takes the uncertainty out of going electric.

100 Trusted Brands in Fleet

Leasing Companies T

he 27 Leasing Companies included in 100 Trusted Brands in Fleet 2024, demonstrate the competitive nature of this market, and how trust is an invaluable attribute when it comes to delivering fleet operations. The best lease companies are ‘an extra pair of hands’ for the busy fleet manager, offering services from vehicle acquisition and maintenance to fuel management and compliance. These firms help companies to optimise their vehicle-related costs, by negotiating bulk discounts on vehicles, parts and services, thereby

ensuring that businesses maximise the value of their investment. To do this successfully, the fleet manager must rely on their leasing company to deliver time after time, and never more so than in today's super-competitive business landscape. These lease companies ensure that vehicle downtime is minimised, by keeping them in optimal condition, thus reducing the risk of costly breakdowns and keeping a fleet running smoothly. In addition to this, they ensure their clients remain compliant with ever-changing regulations, including essential legal and safety standards.

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Alphabet is a leading global provider of business mobility, enabling its clients to manage their corporate fleets economically and sustainably. Alphabet's comprehensive portfolio includes e-mobility consulting and funding, as well as smart management products and services for corporate, SME and public sector fleets. Alphabet manages 700,000 cars and light commercial vehicles.

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ALD Automotive Limited

Arnold Clark Finance Limited

ALD Automotive is a leading global provider of vehicle leasing and fleet management services. Managing over 135,000 vehicles in 43 countries, ALD offers comprehensive mobility solutions for businesses, with services encompassing leasing, fleet management and innovative mobility solutions, including electric-vehicle adoption. ALD is committed to sustainability and advancing the future of mobility through cutting-edge solutions and a customer-centric approach.

Arnold Clark Finance Limited is an expert in vehicle leasing, and its excellent customer service, quality communications and ability to deliver have earned it a Highly-Recommended accolade. As well as contract hire, the firm helps businesses that are seeking commercial and electric vehicles, plus a wide range of auto finance solutions, from loans to hire purchase. With a strong reputation for customer service and a vast network of dealerships, Arnold Clark Finance makes a great leasing partner.

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Arval UK

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Arval Fleet is a leading global provider of full-service vehicle leasing and fleet management solutions, part of the BNP Paribas Group. With a strong presence in the UK, Arval offers tailored services, including vehicle acquisition, maintenance and cost optimistion. Arval helps businesses to streamline their vehicle operations, reduce costs and promote sustainability, making them a trusted partner in fleet.

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100 Trusted Brands in Fleet

Free2Move

Grosvenor Leasing

Free2Move, a subsidiary of Stellantis (formerly PSA Group), operates a wide range of mobility services, including an app that makes electric recharging and route planning a doddle. Free2Move also offers a user-friendly platform for businesses to access a variety of vehicles on a short-term basis, quickly, easily and cost-effectively.

Grosvenor Leasing delivers top-quality vehicle leasing and fleet management solutions. With over 35 years of experience, it provides services including contract hire, rental and fleet consultancy. Grosvenor Leasing emphasises cost efficiency, environmental responsibility and driver safety, and offers comprehensive fleet-management packages.

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KINTO UK Limited

LeasePlan UK

KINTO UK Limited takes a multi-faceted, future-, facing approach to mobility services. It offers flexible and sustainable mobility solutions, including vehicle leasing and subscription services, all delivered with ‘warmth, care and pride’, and with a focus on innovation and eco-friendly transport.

LeasePlan UK is a prominent vehicle leasing and fleet management company. It offers a wide range of leasing solutions for businesses and individuals, including cars, vans and specialist vehicles. LeasePlan UK delivers cost-effective and sustainable mobility, through optimised fleets.

Lex Autolease

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Lex Autolease is the UK’s leading fleet management and funding specialist, and currently manages more than 278,000 vehicles (including more than 100,000 alternatively-fuelled vehicles). As part of its sustainability strategy, Lex Autolease COM has committed to achieving net zero RE emissions across all its customer fleets by 2030. Lex Autolease offers a range of specialist services including fleet management, administration and consultancy, and it sits within Lloyds Banking Group’s Consumer Lending Transport division, alongside Black Horse and Tusker.

● Leading fleet management and funding specialist ● 150,000+ low-emission vehicles funded in H1 2023 ● A Lloyds Banking Group Transport business ● Committed to achieving customer-fleet net zero by 2030 ● Targetting a 50% reduction in financed car and van emissions by 2030 ● Managing over 278,000 vehicles ● LBG to invest £8bn in low-emission vehicle financing by 2024 ● 100k+ low-emission vehicles managed ● 60% of 2023 car deliveries are low-emission ● LBG is financing 1-in-8 electric vehicles registered in 2023

Venson Automotive Solutions Limited Venson is a hands-on leasing and fleet management specialist, with a proven track record in reducing fleet costs and increasing vehicle availability. Along with exceptional service, we ensure our clients receive the best value from their fleet, by delivering solutions that are based on impartial advice, provide operational improvements, tangible financial returns and are future-proofed. We can do this because we’ve only ever specialised in fleet services, so our knowledge and in-depth understanding of the market are the best in this sector and relevant to public, private, not-for-profit and emergency service organisations.

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● Client retention rate of 98% ● Dedicated account team per client ● Downtime management expertise ● A comprehensive range of fleet services ● Specialist technical capabilities involve in-house experts ● Complete transparency, with no hidden costs ● Honest partnerships, taking a long-term view ● Impartial and independent ● Over 30 years' learned experience ● Passionate about delivering value

Leasys

Marshall Leasing

Leasys is a leading European provider of fleet management and mobility solutions. It offers comprehensive services, including vehicle leasing, car hire, long-term rentals, plus maintenance and telematics/tracking. Leasys assists businesses in optimising their fleet operations, reducing costs and enhancing efficiencies. Its commitment to innovation and sustainability makes it a valuable partner for companies seeking to navigate the future of mobility in an eco-friendly way.

With decades of industry experience, Marshall Leasing specialises in offering customised fleet solutions to businesses. Its operations encompass contract hire, fleet consultancy services and mobility solutions. Marshall Leasing focuses on cost efficiency, sustainability and innovative technology to optimise clients' fleet operations. Its commitment to exceptional customer service – for both fleet manager and driver – has solidified its reputation as a trusted partner in the fleet management sector.

Mobilize Financial Services Mobilize Financial Services is the financial partner of the Renault-Nissan-Mistubishi Alliance. The business offers mobility and fleet management solutions, specialising in EV fleets, and providing services including financing, charging infrastructure and fleet management tools. Mobilize Financial Services helps businesses to adopt sustainable mobility solutions, when optimising their fleet.

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100 Trusted Brands in Fleet

JCT 600 VLS JCT600 Vehicle Leasing Solutions (JCT600 VLS) is part of the JCT600 Group, one of the UK's largest motor retailers. The Group has a history stretching over 75 years and is well-known as a family-owned, value-driven business. Formed in 1988, JCT600 VLS is committed to offering businesses across the UK, from SMEs to FTSE100 companies, a wide range of tailored vehicle funding and management solutions. Our vision is to be their trusted partner of choice – delivering a best-in-class service through our passionate team and industry-leading technology. Visit www.jct600vls.co.uk, or scan the QR code.

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● Founded in 1988 ● 7,193 vehicles ● Electric Car Solutions ● Scheme design, implementation and launch ● Ongoing Fleet Management and Support ● Employee Benefit Schemes ● Operational Fleet Solutions ● Company Car Solutions ● Fleet Management ● Daily Rental ● Tailored funding and management solutions

Octopus Electric Vehicles Octopus Electric Vehicles offers a wide range of EV leasing and charging solutions for businesses. With its strong commitment to sustainability and clean transportation, Octopus promotes the adoption of electric cars, providing convenient charging infrastructure (including home chargers).

Pendragon Vehicle Management This well-established automotive leasing and fleet management company has a rich history of providing customised fleet solutions for businesses. From contract hire to fleet consultancy, Pendragon Vehicle Management is a market leader in helping its clients to make seamless EV transitions – thanks, in part, to its dedicated Driver Helpline.

Ogilvie Fleet Ltd Ogilvie Fleet is an award-winning vehicle leasing and fleet management company with 20,000 vehicles on the road. With decades of experience, its speciality is delivering tailored fleet solutions to businesses. These include contract hire, fleet consultancy and telematics services. Ogilvie Fleet prioritises cost efficiency, sustainability and cuttingedge technology (including its fleet-smart Happy Drivers app) to optimise its clients' fleet operations.

Santander Consumer Finance (UK) Plc This leading financial institution in the UK, specialises in automotive finance solutions for businesses and individuals. It offers a wide range of lending products, enabling businesses to access funding for their vehicle needs. Santander Consumer Finance is renowned for its customer-centric approach and competitive rates, all backed up by a strong presence in the British finance sector.

Holman Holman, who has been operating in the UK industry for over 35 years, has earned its status as a trusted brand by seamlessly blending heritage with global prowess. This family-owned enterprise, rooted in tradition (see right), has evolved into a significant player on the global stage, prioritising value and agility for its customers. With a focus on providing maximum value, Holman has become a leader in funding and fleet management. Bolstered by a culture of innovation and a dedicated workforce, it can pivot to meet the unique needs of its customers, ensuring value across every stage of a vehicle's lifecycle. Holman leverages global expertise to assist customers in overcoming challenges, including the transition to zero emissions. Holman's solutions address current needs and offer the adaptability required to meet future customer demands. By redefining fleets as dynamic asset portfolios rather than mere transactions, Holman empowers its customers with the highest returns. Its adaptability and innovative drive equip it to excel in any environment. This distinctive blend of legacy, global reach and an unwavering customer-centric ethos, cements Holman's position at the forefront of the industry.

fleets can make decisions that align with their unique business requirements, rather than being constrained and directed by predefined contracts from other providers.

SMR (Service, Maintenance and Repair)

Holman expertly manages SMR for a substantial fleet of cars, vans and specialised vehicles. Supported by a dedicated in-house team of 80+ professionals and bolstered by advanced digital systems, and a well-established workshop network of over 2,000 locations, Holman ensures thorough oversight of every stage in the repair process. True to Holman's ethos, all costs are transparent, providing the fleet with clear insights into operations and opportunities for efficiencies.

Portfolio Management

Leasing

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Holman provides a range of leasing and financing options, with a spotlight on its finance lease offering. Holman's comprehensive management services empower the customer with complete control and transparency over their vehicles. It has the flexibility to adapt as needed and retain the profits from any sales. This approach ensures

Holman's Portfolio Management solution involves regular, individual assessments of each vehicle's ongoing suitability and cost-effectiveness. This encompasses a comprehensive analysis of in-life expenses, operational requirements, residual value strength and considerations of time spent on the fleet. It guides decisions on de-fleeting and replacement, ensuring an optimised vehicle portfolio and maximum return on investment.

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100 Trusted Brands in Fleet

SOGO

SG Fleet UK SG Fleet UK is a prominent player in the vehicle leasing and fleet management industry. It focuses on bespoke fleet solutions, and offers services including contract hire, rental and consultancy, enabling its customers to run cost-effective fleets.

SOGO has developed some powerful fleet offerings, including SOGO Flexi, an all-inclusive vehicle-leasing solution with a wide range of ICE and electric vehicles on offer. It also offers comprehensive solutions to help businesses manage and optimise their fleet activities, including vehicle acquisition, maintenance and telematics.

Zenith

Every customer of this Leeds-based, vehicle-solutions operation gets their own dedicated contact to answer queries or solve problems. It’s this attention to detail that’s propelled Zenith into the top 100 Trusted Brands in Fleet for the second year running, and which results in thousands of happy customers. With its strong industry presence, Zenith specialises in providing customised fleet solutions, including contract hire and fleet consultancy. Zenith's commitment to customer satisfaction and innovative mobility solutions is among the very best.

Tuskerdirect Ltd Tusker provides Car Benefit Schemes to employees of more than 1600 public and private sector businesses throughout the UK, enabling more than 1.6 million people to have access to a new car. Tusker’s 15 years of experience ensures the schemes are implemented smoothly and in accordance with existing benefits, using market-leading technology. Free to implement, the salary-sacrifice scheme enables employees to drive a new car, complete with insurance, road tax, breakdown assistance, servicing and replacement tyres. Tusker offers a fully-inclusive solution for fleet drivers at a fixed monthly amount. By using a carbon-neutral scheme, Tusker offsets the charging or tailpipe emissions for every car it supplies.

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● Schemes customised to employer requirements ● Carbon neutral driving. All ICE and EV emissions are off-set ● Integrated with leading benefit providers and public sector frameworks ● 1.6m+ drivers in Tusker vehicles ● Cost neutral – free to set up and class 1 NIC savings on EVs ● Lifestyle protections mitigate life-change risks ● Offering fully-insured and maintained cars in an all-employee benefit package ● 15 years of experience

Volkswagen Financial Services | Fleet

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As the UK's second-largest multi-brand vehicle leasing provider, we're trusted by UK fleets of all sizes to deliver comprehensive, flexible and costeffective vehicle solutions, with no hidden fees. Our mission is to simplify fleet COM RE management with a range of solutions, from vehicle lifecycle management to supporting day-to-day operations, and bespoke consultancy services. Our years of industry expertise help you navigate your business challenges – whether that's decarbonisation, driving down costs or futureproofing your fleet with technology and innovation.

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● Fleet consultancy services ● Fleet analysis including Whole-Life Costing ● Fleet management software ● Specialist EV support and net-zero consultancy ● Home, workplace & public charging solutions ● 24/7 driver support ● Commercial vehicle management ● Policy development ● Flexible rental solutions ● Fleet funding options, including Salary Sacrifice ● Day-to-day operational support

Novuna Vehicle Solutions Novuna Vehicle Solutions is one of the country’s foremost vehicle-leasing companies. The multi-award-winning business has over 30 year’s experience in delivering a broad range of mobility solutions for large, small and complex business fleets. Its extensive industry knowledge and experience give it a unique advantage when it comes to helping its customers optimise their vehicle functions, whether that involves company cars, vans, trailers, plant equipment or modified commercial vehicles – or a mix of all of these. This experience makes Novuna an ideal and trustworthy partner for fleet managers, when it comes to negotiating the complex path towards Net-Zero.

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● Solutions for all sizes of fleet ● Flexibility is a key attribute ● Specialist knowledge in all vehicle types ● Excellent customer communication ● Experts in future-proofing fleets ● Innovation comes as standard ● Customer-focused delivery ● Award-winning service for over 30 years ● Extensive industry knowledge

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100 Trusted Brands in Fleet

Rental T

hese 10 rental firms have earned the highest trust scores in their sector. Each one can be relied upon to fulfil all lengths of vehicle rental solutions for their clients. The agile and flexible nature of these rental firms enables them to supply a wide range of cars and vans, and often at short notice. This ability to deliver time after time, builds a strong sense of trust with clients, who are confident in the knowledge that they will never be left without the vehicles they require. These days, vehicle rental contracts range from by-the-hour hire to multi-month agreements. This responsiveness, and the cost-effectiveness of such deals, makes renting an ideal and often costeffective alternative to running a fleet of pool cars. Only paying for vehicles when they’re needed, also removes the long-term commitment to pay vehicle leases or even to purchase vehicles outright – thereby minimising the financial burden of running a large fleet. The rental option can be particularly beneficial for smaller businesses or those with fluctuating transportation needs. By taking the rental option, businesses can quickly adapt their fleet to meet the ever-changing needs they face, perhaps due to seasonality, sudden growth or even downsizing. The business environment during lockdown is a case in point.

Shorter-term rentals may also favour businesses with diverse and evolving fleet requirements, which might be affected by the needs of specific contracts they undertake. Car rental agencies can typically offer a wide range of vehicles, from cars to trucks and vans. With flexible car rental, maintenance and repair responsibilities often fall on the rental agency, reducing the company's operational and fleetmanagement burden. Likewise, short-term rentals mitigate against some of the risks inherent in traditional leasing, such as depreciation, accidents and fluctuating resale values. With flexible car rental, many of these risks are transferred to the renter. In this way, fleet-related expenses can be more predictable, protecting the company from unexpected financial shocks. Add to all these benefits a minimising of fleet administration time, and it’s clear that flexible car rental can be a practical and cost-effective solution to supply many companies' vehicle requirements. However, while short-term vehicle solutions simplify fleet management, boost a firm’s adaptability and reduce its financial risks, a trusting relationship between fleet manager and rental supplier is essential, and this is likely to be highlighted when it comes to fair hire charges, vehicle damage assessments and the cost of any repairs.

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reduction. Driving this focus is the COM Group’s ‘One Sustainable Fleet’ RE programme which aims to have green vehicles account for 20% of its global portfolio by the end of 2024. Europcar fundamentally understands the importance of mobility to businesses, and how this will need to adapt to meet the Government’s commitment to net zero greenhouse gas emissions by 2050. Driven by its pledge to maximise carbon reduction, it is proud to be a part of the transition to a low-carbon world. Europcar remains focused on keeping customers moving, despite challenging, FACT FILE changing conditions. The Europcar connected fleet delivers operational ● Over 100 UK branches efficiencies for the right vehicles, ● At all major European airports in the right place, at the right time Operating one of the youngest ● Daily, weekly and monthly rentals vehicle rental fleets in the UK ● A vast range of specialist vehicles – with a wide choice of cars and market, Europcar Mobility Group ● Dedicated van & truck Supersites commercial vehicles accessible for rental to UK customers on a daily, UK is committed to maximising ● Petrol, diesel, PHEVs and BEVs weekly, monthly or longer basis. CO2 reduction and supporting ● Delivery to all UK postcodes Plus, the choice of electric vehicles sustainability in business mobility. ● Zapmap collaboration to rent is rapidly growing, with fullySupporting many organisations on ● A wide range of vans electric and plug-in hybrid options their sustainability journeys, this is not including the Tesla Model 3, MG4, ORA just about zero, but also low emissions Funky Cat and the high-spec Mercedes-Benz and compliant vehicles enabling businesses EQ electric range. and individuals to enter the growing number of Europcar is also tackling many of the barriers Clean Air and Ultra Low Emission Zones. to change, with a number of customer-focused For businesses that want to understand what zero initiatives. These include Certified Electric Vehicle emissions motoring means in real world conditions, experts for vehicle handover and a digital EV Guide Europcar is delivering a range of electric vehicle to help motorists and businesses select the right rental solutions that don’t require any long-term EV for each journey. Europcar’s partnership with commitment from the renter. Zapmap is eliminating drivers' charge anxiety, by Europcar Mobility Group UK continually takes helping them locate their nearest power source. great strides in its pledge to maximise carbon

Europcar Mobility Group UK

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100 Trusted Brands in Fleet

Avis Budget Group Avis Budget Group offers a diverse range of mobility services and fleet solutions for businesses of all sizes. With its diverse fleet of vehicles, including cars, vans and specialty vehicles, Avis Budget Group provides flexible rental options for most types of businesses – this even includes the TV and movie entertainment sector! Avis Budget’s corporate programs include account management, cost-effective rates and digital tools for expense tracking.

Herd Group The Herd Group offers a hugely diverse range of services, with interests in automotive, energy and technology sectors. From electric-vehicle charging infrastructure to fleet management, it deploys technology-driven solutions to help its customers achieve maximum efficiency and effective cost control. Herd Group is committed to advancing sustainable mobility, innovation and digital transformation, making it a forward-looking and dynamic player in the ever-evolving landscape of business fleet vehicles.

Enterprise Rent-A-Car

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The global car hire brand, Enterprise Rent-A-Car, has a dedicated program just for business, and tailored to suit its corporate clients' needs. Enterprise offers a versatile fleet, competitive rates and flexible rental terms, making it a dependable transportation partner for companies that have ever-changing vehicle requirements. Its corporate solutions include account COM management, custom reporting tools and RE streamlined expense management. Enterprise's commitment to service excellence and reliability makes it a 2024 Highly-Recommended choice for businesses seeking efficient and costeffective car rental services.

Nexus Vehicle Rental

Northgate

Nexus Vehicle Rental provides rental and mobility solutions for businesses in the UK. It aims to deliver a wide range of specialist services, including a diverse fleet of vehicles for both short and longterm rentals. This includes cars, vans and specialist vehicles. Nexus’ digital platform simplifies the booking, tracking and managing of its rental vehicles, making it a convenient and trusted choice for corporate clients. Meanwhile, its commitment to flexibility and efficiency positions it as a preferred partner for businesses seeking mobility solutions.

Northgate Hire offers flexible vehicle rental and fleet management services in the UK and Ireland. Northgate specialises in light commercial vehicles, and delivers cost-effective solutions for businesses with short and long-term rental requirements. Its vast array of services includes maintenance and telematics, accident management and ‘webuy-you-rent’ solutions to help companies optimise their fleet operations. With a focus on reliability and efficiency, Northgate Hire is a trusted partner for businesses seeking to enhance their mobility and logistics capabilities.

Dawsongroup plc At Dawsongroup vans, our primary aim is to keep your business moving and ensure your fleet of LCVs are earning you money. Whether you’re looking for flexible rental options to cater for planned or unplanned seasonal demands, or a fixed-term rental solution to get the most from your fleet resource, our Smarter Asset Strategy will ensure the vans in your organisation earn you money every working hour of every day.

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● Wide range of customisable rental options ● 13 nationwide branches ● Dedicated net-zero experts ● Account management team allocated to every customer ● Part of the larger Dawsongroup plc ● An industry-leading fleet of 13,000 vehicles and counting ● Optimised 'Smarter Asset Strategy'

Thrifty Car Rental

Sixt Rent a Car

Thrifty Car Rental for business offers tailored rental solutions to meet the needs of corporate clients. With a diverse fleet of vehicles, competitive pricing and flexible rental terms, Thrifty serves as a costeffective and convenient transportation partner for businesses of all sizes. Its corporate programmes include benefits like account management (with a UK-based reservations team), reporting tools and personalised service, making it a popular choice for businesses seeking efficient and reliable rentals.

Sixt Rent a Car offers comprehensive solutions tailored to deliver businesses the flexibility and variety of vehicles that they require. With its vast fleet of vehicles, including luxury and commercial options, Sixt provides convenient transportation for corporate clients, whether that’s a large or small van, or a prestige company car. Its business programmes deliver flexible terms, dedicated account managers and digital tools. Sixt's commitment to quality and service is second to none, helping to make it a trusted brand.

Reflex Reflex Vehicle Hire is a trusted provider of business-focused vehicle hire solutions in the UK. It specialises in flexible rental and fleet management services, and offers a diverse range of vehicles to meet those unpredictable, short-notice corporate demands. Risk management and fleet insight are just two of Reflex's specialities. Reflex’s services include short and long-term rentals, maintenance and telematics solutions, while its huge fleet of 6000 vehicles, its 24-hour support service and its strong emphasis on cost-efficiency and customer service, have made it one of the most trusted brands in the fleet sector.

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100 Trusted Brands in Fleet

Telematics/Tracking T

elematics and tracking systems have become indispensable tools for modern UK business vehicle fleets, as connected vehicle technologies have evolved to offer benefits in safety, efficiency and cost control. The ongoing development of these crucial technologies is evident in the fact that 12 businesses in this sector have made our 100 Trusted Brands in Fleet 2024 shortlist. Telematics provides real-time feedback on vehicle usage and driver behaviour, boosting productivity and safety levels, cutting costs and even easing the transition towards EVs. At a basic level, telematics and tracking simply involve fitting a ‘black box’ to a fleet vehicle and watching the data come in. However, these 12 trusted brands take the science of telemetry way beyond that, as their clients are shown how to analyse the data they receive and implement

changes based on it. This information can be used to maximise the efficiency of their fleet operations. In terms of safety and protecting the business from reputational damage, telematics and tracking systems provide real-time data on vehicle location, speed and driving styles, enabling fleet managers to monitor and address unsafe driving practices promptly. This reduces the risk of accidents, lowers insurance premiums and minimises other costs. Telematics systems also offer insights into vehicle performance and fuel efficiency – identifying, for example, fuel-wasting behaviours such as aggressive driving. As well as helping the environment, fleet managers can also optimise routes, reduce idle times and manage maintenance schedules more effectively, resulting in lower operational costs and improved productivity. Real-time tracking also allows businesses to provide accurate delivery estimates to customers.

Samsara Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organisations that depend on physical operations to harness IoT data to develop actionable insights and improve their operations. Samsara operates in the USA and Europe, serving customers across industries including transportation, logistics and food and beverage.

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● System of record for physical operations ● In FY23, six trillion data points processed ● Vehicle gateways ● 110 billion+ AI-based safety detections ● Video-based safety and mobile apps ● AI Dashcams ● Analysis of 40 billion+ miles driven ● 120K potential crashes prevented ● Real-time GPS fleet tracking

This translates to significant fuel savings of 15%, a 45% reduction in vehicle wear and tear, 40% fewer road accidents and a 15% reduction in carbon emissions, on average.

Lightfoot

EV solution

Lightfoot’s advanced driver-coaching technology also delivers fantastic results in electric vehicles. Driving habits have a huge impact on EV range, with Lightfoot guiding drivers towards a steadier Ideal for petrol, diesel, EV and mixed vehicle fleets, driving style that can extend range by over 15%. Lightfoot is a telematics solution with a difference. The accompanying EV telematics suite makes it Comprised of an in-cab driver coaching device, easy to manage charging expenses and creates a dedicated app and a comprehensive a better culture around charging in general, fleet management platform, Lightfoot is ensuring no electric fleet vehicle is left FACT FILE proven to deliver long-term benefits by without power. ● A unique making fleets safer, more sustainable, telematics solution and less expensive to operate. Dashcam solution ● Incentivise better driving Lightfoot’s award-winning Lightfoot Vision is Lightfoot’s ● Puts fleet drivers in control telematics technology fully-integrated dashcam solution, ● Supports petrol, diesel and EV communicates directly with which combines the signature ● Advanced driver-coaching tech drivers via the dashboard device, driver coaching technology with ● Lightfoot Vision – an integrated providing visual and verbal advanced video telematics, to system with road and driver cams feedback in real-time to encourage deliver the ultimate fleet safety ● Direct driver communication smoother driving. As driving package. For fleets of all sizes, ● Award-winning tech – performance improves, drivers can Lightfoot’s dashcams are easy to including AI enter competitions, win prizes and use, with options ranging from simple compete in league tables through the road-facing cameras to advanced driverLightfoot app. This not only helps drivers to facing cameras. These have computer build better driving habits, but also rewards and vision and AI to target distracted driving. incentivises them for doing so, ensuring businesses experience lasting results within their fleets.

ICE solution

Lightfoot helps businesses get the most out of petrol and diesel fleets by putting drivers in control of their own performance. The real-time coaching ensures drivers use their vehicles as efficiently as possible, creating a self-managing fleet where smoother, safer driving soon becomes the norm.

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100 Trusted Brands in Fleet

TrakM8 Trakm8 is the recognised leader in technology solutions for fleet management, telematics, route optimisation and dashboard camera systems. Trakm8’s cutting-edge technology offerings are adaptable for fleets of all sizes; providing intelligent, game-changing insights that can improve fleet efficiency and reduce risk across fleet operations. Working alongside many major British brands, including The AA, Iceland Foods and E.ON, Trakm8 goes beyond vehicle tracking to provide fleets with a fully-customisable business intelligence platform.

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● 348,000+ Telematics devices connected to our servers ● RH600 4G Integrated Telematics Camera ● Trakm8 Insight – highly-customisable Telematics and business intelligence platform ● Fleet Management ● Devices are made in Britain ● Dashcams & multi-camera systems – fully DVS/FORS/CLOCS compliant ● Ideal for route optimisation and planning ● Electric vehicle management ● A respected Telematics brand

Crystal Ball Crystal Ball is a UK-based provider of GPS vehicle tracking and telematics solutions, favoured by SMEs and local government alike. Its cloud-based telematics solution integrates tracking systems, 4G dashcams and lone-workerprotection apps to streamline and future-proof fleets. From instantaneous tracking to driverbehaviour analysis, Crystal Ball's technology helps businesses to improve fleet operational efficiency.

Michelin Connected Fleet is a comprehensive fleet management solution that leverages technology to optimise commercial vehicle operations. It offers real-time monitoring of information including tyre performance and vehicle data, through advanced sensors and connectivity.

Quartix

Radius

Quartix is a leading GPS-based vehicle-tracking and telematics-solutions provider for UK businesses. It lets clients analyse their efficiency, validate working hours and reduce fuel consumption though simple analysis of the data it delivers. Its services also help businesses to reduce operational costs and improve driver safety. Quartix is a trusted partner for those looking to optimise their fleet management and productivity.

Radius Telematics specialises in GPS-based fleet management solutions. It provides real-time vehicle tracking, driver behaviour monitoring and detailed reporting tools that allow fleet managers to analyse data quickly and effectively. The Atom, Kinesis and Kinesis Pro technologies help businesses to streamline their operations, reduce costs and enhance safety across their fleets.

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Michelin Connected Fleet

RAM Tracking

Teletrac Navman

RAM Tracking is a leading provider of vehicle tracking and telematics solutions. Customers can monitor their vehicles in the field, improve fleet operations and worker productivity, and encourage safer driving with RAM Tracking fleet management. Choose from a range of customisable GPS systems – Lite, Core and Plus – offering a full array of dashboards, reports and alerts. RAM Tracking enhances operational efficiency, reduces fuel costs and improves customer service.

Teletrac Navman is a global leader in GPS-based fleet management solutions. Its products provide businesses with real-time tracking, telematics and reporting tools to optimise fleet operations, reduce costs and enhance safety. The company’s latest AIpowered TN360 telematics platform maximises the impact of this groundbreaking technology. With its focus on improving efficiency and compliance, Teletrac Navman helps companies to streamline their logistics and maximise productivity.

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Visiontrack is a renowned vehicle camera solutions and telematics provider, that offers comprehensive fleet management tools for businesses. Its services encompass real-time tracking, driverbehaviour monitoring and event-triggered video footage capture. Visiontrack's technology helps to improve safety, reducing operational costs and downtime, and enhancing productivity in commercial fleets. With its advanced solutions, businesses can optimise fleet performance, minimise risks and ensure compliance. This makes Visiontrack a valuable and trusted partner for modern businesses.

Webfleet, a division of Bridgestone, is COM RE a leading provider of telematics and fleet management solutions. Webfleet telematics delivers real-time vehicle data for enhanced fleet management. It tracks location, driver behaviour and maintenance needs, boosting operational efficiency, safety and productivity for businesses with fleets of all sizes. The Webfleet platform offers real-time data and analytics to help businesses optimise fleet operations, reduce fuel consumption and enhance driver safety. It's a valuable tool for businesses looking to streamline and optimise their fleet management processes.

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Geotab

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Geotab is a global leader in connected transportation solutions, providing telematics for vehicle and asset tracking. Geotab's data research COM RE and innovation empower customers to transform fleets and operations Geotab enables better decisionmaking, increased productivity, safer fleets and improved sustainability goals. Its open platform and Marketplace offer a range of third-party options, driven by a team of leading data scientists and AI experts. Visit geotab.com/uk or follow @GEOTAB on Twitter and LinkedIn.

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● In 150 countries ● 45,000+ customers ● 20 years of experience ● Revolutionising fleet management ● 3.7m connected vehicles ● 55 billion data points ● Data-driven success ● Empowering fleet managers

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100 Trusted Brands in Fleet

Vehicle Conversion B

espoke vehicle conversions and van fitouts create highly functional workspaces for mobile technicians and staff, that are perfectly tailored to their specific roles and requirements. These conversions pay back quickly through improved working practices and time efficiencies, while also improving safety and security. When everything has a designated place, there is less chance of items shifting during transit, potentially causing harm or damage. A well-organised, high-quality vehicle conversion for transporting and storing tools and materials, optimises available workspace, and could even mean you can use a smaller and cheaper vehicle. Professional, tailored conversions can also pay dividends in the long term, as staff will be happier and more productive, while customers are more likely to perceive your business as professional and efficient. A professionally converted van or vehicle presents a more polished and trustworthy image to clients, resulting in increased customer confidence and potentially higher-paying jobs. Custom fit-outs keep tools well-organised, not only saving time, but also reducing wear and tear on equipment, leading to longer tool life. Many conversions include weatherproofing measures, like sealed compartments and climatecontrol systems. This protects tools and materials from the elements, maintaining their condition.

Trusting your converter to create the right solution for you, first time, is crucial with fleet vehicles, so open and clear conversations will eliminate later issues and potential problems with suitability and compatibility. This category also features conversions including tipper mechanisms, dropsides, external glass frails, van racking and the creation of safe and reliable transportation systems for portable specialist equipment and technology. Many vehicle converters also offer signwriting, graphics and vehicle branding solutions, along with the fitting of Speedliner systems to protect the interior of your workhorse vehicles. Choosing an experienced converter is a vital part of getting the right result, as is taking on board the input of your own staff. Some converters have configurator software that lets customers design the vehicle storage and racking to suit their exact requirements, a technology that can speed up the conversion process and result in a better final product, that's more suited to its role. In summary, professional van and vehicle conversions and fit-outs are essential for tradespeople and mobile technicians. They enhance organisation, efficiency, safety and professionalism, while offering long-term cost savings. These modifications ultimately contribute to a more productive and successful business.

Bott UK Bott UK is a leading provider of workspace and van storage solutions. The group specialises in designing and manufacturing customisable racking and shelving systems for commercial vehicles, offering effective storage solutions that enhance both organisation and productivity. Bott UK's products cater to diverse industries, helping businesses optimise their mobile workspaces and streamline their operations. With a strong reputation for quality and innovation, it is a trusted partner in vehicle conversion and workspace optimisation.

MIS Conversions This UK-based specialist in vehicle conversions and racking solutions provides customised designs and installations for commercial vehicles, including both vans and trucks. MIS Conversions offers a full design-and-build service and focuses on maximising functionality and safety within the work vehicles it converts. It offers a complete range of storage, shelving and racking solutions, and it also supplies beavertails, tippers, dropsides and much more. Its expertise helps businesses to tailor their mobile workspaces, improving efficiency and productivity for various industries.

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System Edström is a renowned Swedish manufacturer of vehicle racking and van conversion systems. It specialises in creating customisable solutions for organising and optimising commercial vehicles. System Edström's products include shelving, storage and workspace solutions, helping technicians to improve their efficiency and safety in their mobile workspaces. System Edström's expertise makes them a trusted choice for vehicle-organisation solutions.

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100 Trusted Brands in Fleet

SMR

Service, Maintenance and Repair

rofessional, timely and efficient service, work days, saving both money and reputation. maintenance and repair is a crucial factor The benefits of engaging a trusted and reliable in running an effective and optimised SMR provider for your fleet cannot be overstated. business fleet. Downtime costs money, while Proper maintenance and timely repairs prevent poor maintenance and repairs can be costly and costly breakdowns and, potentially, extensive dangerous, and can lower staff morale. damage. In this way, partnerships with the best Trusting your SMR provider to charge fairly, do service providers help to control maintenance costs the job properly and be thorough and diligent and avoid unexpected financial burdens. in all their interactions with your vehicles Ensuring the safety of your drivers and and staff is a huge part of a successful other road users by maintaining your Having a relationship. This, in turn, leads to your fleet is paramount; while remaining reliable service, staff missing fewer appointments, and compliant with ever-changing laws, maintenance and your business presenting its ‘best face’ from emissions rules to safety to customers and the public. inspections, can easily be achieved repair partner is The three shortlisted enterprises with the assistance of a trusted essential for the in this category are all well-known SMR partner. Regular servicing and success of business national brands, with strong and proactive maintenance can also extend vehicle fleets positive reputations to protect, and the lifespan of fleet vehicles, and result decades of experience in honing and in higher residual values. perfecting their service, maintenance and In short, having a reliable service, repair systems and processes. maintenance and repair partner is essential for As each of them also boasts a comprehensive the success of business vehicle fleets. Trust in these network of outlets around the nation, Fleet partnerships is equally critical, as it ensures that managers can rely on them to ‘be there’ (wherever vehicles remain safe, efficient and cost-effective there is!) when needed. This availability ensures assets. It also allows fleet managers to focus on the quickest turnaround time for crucial businesstheir core operations, knowing that their vehicles vehicle repairs, and, in the process, minimises lost are in trusted and capable hands.

ATS Euromaster ATS Euromaster offers dedicated fleet management solutions to businesses across the UK and Europe. By specialising in tyre services and vehicle maintenance, it ensures that fleets operate safely and efficiently. With its wide network of service centres, ATS Euromaster provides timely and expert support for tyre fitting and vehicle repair and maintenance. Its bespoke fleet solutions have been developed to minimise downtime, reduce operational costs and enhance safety, making it a trusted partner for fleet managers.

Halfords Halfords, the well-known automotive and cycling retailer in the UK, also offers services tailored to fleet management. It provides a range of fleet solutions, including vehicle servicing and maintenance, tyre services and accessory sales. With its network of stores, workshops and mobile fitters, Halfords offers convenience and expertise to businesses seeking reliable and cost-effective fleet management services, helping them to keep their vehicles in optimal condition.

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Kwik Fit Fleet

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Kwik Fit Fleet is a trusted name in the UK's fleet management sector. It specialises in vehicle servicing, maintenance and repair services for corporate clients. With a vast network of service centres across the country, Kwik Fit Fleet offers convenient and efficient solutions to keep fleets running smoothly. Its comprehensive services include MOT testing, tyre services and brake repairs, making it a valuable partner for businesses seeking convenient and cost-effective fleet maintenance solutions.

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100 Trusted Brands in Fleet

Fleet Software B

espoke software packages for running business fleets have undergone a revolution in recent years. They can instantly deliver a full dashboard of key data to a screen near you – be that a desktop in the office, a laptop in meetings and presentations or a phone screen when you’re out and about. The best modern softwares are super-accessible and easy to use, with intuitive functionalities that work for the fleet manager and company drivers. Whether you run a small car fleet or a large number of commercial vehicles, these packages from the most trusted software businesses in fleet keep your finger on the pulse of your vehicles and their drivers. At the touch of a screen, you can access key data and assess the fleet’s KPIs.

AssetWorks AssetWorks Fleet Management Software has delivered comprehensive solutions for managing vehicle fleets to over 1000 customers in its four decades. Its software helps fleet managers to organise maintenance, fuel and compliance, etc, helping them optimise their vehicle operations. AssetWorks' technology streamlines maintenance schedules, tracks expenses and promotes efficient fleet management for improved productivity.

Bynx

Chevin

Wialon

Bynx is a leading provider of fleet management and mobility solutions. It offers a comprehensive, stateof-the-art platform to help clients streamline their fleet operations. This includes vehicle procurement, leasing and maintenance management. Bynx's innovative and intuitive technology enhances efficiency, reduces costs and optimises fleet performance.

Chevin Fleet Solutions is a global leader in fleet management software, having pioneered innovation in the sector for three decades. Its FleetWave software helps businesses to optimise their fleet operations through improved asset management, maintenance and compliance. Chevin’s technology can be configured to a fleet’s exact size and needs. In doing so, it helps organisations improve efficiency.

With over 3.7 million tracked units on the road, Wialon fleet software offers effective management for organisations with fleets of all sizes. Wialon’s proprietary fuelconsumption-calculating algorithm, gives customers a unique view of their costs. Trust in Wialon is further enhanced thanks to its 24/7 technical assistance in any time zone and five major languages.

Key2

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Since 2004, Jaama has been providing COM RE innovative and class-leading asset management software to a wide range of fleet car, van, truck, plant and leasing businesses. Jaama’s Key2 platform collectively manages over 1.45m fleet vehicles. A significant proportion of Jaama’s revenue is continually invested back into its business to ensure that its systems are always cutting edge. Customers automatically receive a free software upgrade every six months to guarantee they are always using the most up-to-date version of Key2. Jaama recently announced the acquisition of the company by a group of entrepreneurial investors that recognise the value of the business in terms of its people, products and customers. The new owners focus is very much on ‘business as usual’. However, there’s the added benefit of gaining a wealth of experience in growing a business, that will really help drive Jaama’s continued growth plan over the coming years.

Key2 is a totally integrated asset management solution, covering all aspects of owning, leasing, hiring, maintaining and disposing of cars, vans, commercial vehicles, plant, and other asset-related equipment. Key2 collects lots of information from different sources, which is then presented in a way that enables businesses to strategically analyse their fleet, and identify opportunities to increase efficiency and reduce operating costs, all while providing robust driver and vehicle compliance management. Key2 seamlessly interfaces with other systems (eg: HR and Finance, DVLA, DVSA, HMRC, FORS and fuel card providers), ensuring all vehicle and driver data is stored in a single location. This provides a comprehensive and consolidated view of data across the entire fleet. Jaama has recently launched Key2 QuickStart, which has been specifically designed for sub-100 car and commercial fleets, to automate their assets and optimise costs, compliance and safety.

FACT FILE

● Key2 powers over 150 fleets in the UK and Europe ● Six-monthly software updates come free with Key2 ● Key2 manages 1.45m+ assets, including cars, vans, trucks and plant ● Jaama employs over 120 colleagues ● Many of the biggest fleets and brands in the UK use Key2 software ● ISO27001 and ISO9001 accredited ● 20 years of experience working with fleets in 2024 ● Jaama is a Microsoft Gold Development Partner ● Jaama has the largest UK-based development team in the sector ● Injection of investment and expertise

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100 Trusted Brands in Fleet

Fleet Insurance W

ith dozens, hundreds or even thousands handling processes. You need an insurer that of vehicles out on the road each day, achieves fair and fast pay-outs to your business running a business vehicle fleet in the and any other parties involved; a partner that's UK involves inherent risks. This means it’s crucial to responsive to your needs, helping you navigate the protect your drivers, your vehicles and equipment, claims process smoothly and swiftly. and other road users, by working with the right By analysing your fleet's risk profile and providing insurance partner. The best insurance partnerships recommendations for risk reduction, the right not only protect your fleet, they offer a range of insurance partners will also help you to manage additional benefits, including, perhaps most insurance costs effectively over the long term. importantly, peace of mind. Likewise, the best insurance partners work Risk mitigation is crucial, and the right closely with you to tailor policies to The best insurance partners will provide policies the unique needs of your fleet. This insurance that protect your assets and mitigate customisation ensures that you obtain partnerships the financial risks associated with coverage that precisely matches your provide essential accidents, theft and damage. requirements, potentially reducing The best insurers will also ensure costs and eliminating any unnecessary risk mitigation, that your fleet complies with clauses and cover. financial protection mandatory insurance regulations, Clear and transparent communication and tailored while the cover it provides will help regarding policy terms, premiums, coverage to mitigate significant repair and excesses and claims processes engenders replacement costs, ensuring that your trust and means that fleet managers can business isn't burdened with unexpected feel assured that there are no hidden surprises. financial setbacks. The financial stability of the insurance provider is Fleet continuity is essential for most businesses. also crucial. Fleet managers need to know that the In the event of accidents or vehicle downtime due insurer can fulfill its obligations, even in the case of to damage, the right insurance will provide rental significant claims. or replacement vehicles, ensuring that your fleet Effective insurance partnerships deliver continues to operate smoothly, and minimising any essential risk mitigation, financial protection and disruption to business operations. tailored coverage. Trust is crucial here, ensuring Trust in the partnership is particularly important that a business has confidence in the provider’s when it comes to efficient and transparent claimstransparency, reliability and commitment to its fleet.

Allianz If your fleet consists of 15 or more vehicles, Allianz’s global reputation makes it a very strong contender for any fleetinsurer shortlist. As well as all the standard protection you’d expect in a business insurance policy, Allianz offers a full-range of comprehensive covers, including new-forold, misfuelling and replacement locks. It also offers some of the most wideranging EV cover, psychological support for vehicle users involved in accidents, driver training and lifetime-guaranteed approved repairs.

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Churchill EV Expert Churchill is one of the UK's leading insurers of petrol, diesel, hybrid and electric vehicles. As well as arranging personal motor insurance, the Churchill Expert brand specialises in arranging bespoke, flexible mobility insurance solutions for businesses, providing vehicle subscriptions, flexible leases, salary sacrifice and short-term hire propositions. Churchill Expert also arranges fleet insurance for electric vehicles, supporting businesses on their electrification journey.

LV LV Insurance is a leading provider of fleet insurance solutions in the UK. It offers comprehensive coverage options tailored to the specific needs of businesses and their vehicle fleets. LV Insurance's expertise in the industry, and its commitment to customer service, makes it a trusted partner for companies seeking reliable and cost-effective insurance solutions to protect their fleet assets and operations.

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100 Trusted Brands in Fleet

100 Listings

Trusted Brands

The 100 Trusted Brands in Fleet listings for 2024. Detailed in category and alphabetical order Driver services AA DriveTech DAVIS Licence Check eDriving Enterprise Transport and Training IAM RoadSmart Highly Recommended RED Corporate Driver Trainings

EV services Allstar Highly Recommended BP Fuel Cards Highly Recommended Diode Drax Dynamon Highly Recommended Mobilize Power Solutions Highly Recommended Paua Rightcharge Street Fleet by Gemserv VEV Services Limited Zapmap Highly Recommended

Fleet services Auto Trader BCA Cox Automotive Epyx Fleet Logistics FleetCheck FMG Ford Fleet Management Green Flag Hertz RAC Rivus The AA Highly Recommended The Algorithm People Highly Recommended Traxall/Fleet Operations

Fleet software Asset Works Bynx Chevin Jaama Highly Recommended Wialon

Fuel cards Esso Fuel Cards fuelGenie Keyfuels Shell Fleet Solutions Highly Recommended The Miles Consultancy Highly Recommended UK Fuels

Insurance Allianz Churchill EV Expert Highly Recommended LV

Leasing company ALD Alphabet (GB) Ltd Highly Recommended Arnold Clark Finance Limited Highly Recommended Arval UK Highly Recommended Athlon UK Free2Move Grosvenor Leasing Holman Highly Recommended JCT600 KINTO UK Limited LeasePlan UK Highly Recommended Leasys Lex Autolease Highly Recommended Marshall Leasing Mobilize Financial Services Novuna Capital Vehicle Solutions Octopus Electric Vehicles Ogilvie Fleet Ltd Pendragon Vehicle Management Limited Santander Consumer Finance (UK) Plc

Your 100 Trusted Brands in Fleet winners for 2024, with highlyrecommended candidates in bold

SG Fleet UK SOGO Tuskerdirect Ltd Venson Automotive Solutions Ltd VW Financial Services | Fleet Highly Recommended Zenith

Rental Avis Budget Group Dawsongroup plc Enterprise Rent-A-Car Highly Recommended Europcar Highly Recommended Herd Group Nexus Vehicle Rental Northgate Reflex Sixt Rent a Car Ltd Thrifty Car Rental

Telematics & Tracking Crystal Ball Geotab Highly Recommended Lightfoot Michelin Connected Fleet Highly Recommended Quartix Radius RAM Tracking Samsara Teletrac Navman TrakM8 Visiontrack Webfleet Highly Recommended

Vehicle conversions Bott UK MIS Conversions System Edström Highly Recommended

Service, Maintenance & Repair ATS Euromaster Halfords Kwik Fit Fleet Highly Recommended

Grab this essential shortlist digitally, ready for when you need it, by scanning this QR code

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100 Trusted Brands in Fleet

A-Z Glossary of Fleet Industry Terminology There’s a lot of jargon in the UK fleet business… here we bust it all! AC motor (Alternating Current) – In an EV, an AC motor is considered highly efficient; lighter weight with fewer parts; more reliable and better for regenerative braking than a DC (Direct Current) motor. However, they cost more, require complex control systems and get hotter than DC motors. Agency Model – A business arrangement where a fleet management agency or third-party provider is employed to manage various aspects of a company's vehicle fleet; allowing companies to focus on their core business. Alternative fuels – Power sources, other than petrol and diesel, used to propel vehicles. For example, electricity, LPG, biodiesel and hydrogen. Asset tracking – The use of GPS (or other technologies) to monitor and accurately locate fleet vehicles in real time. Battery electric vehicle (BEV) – An EV that relies solely on a rechargeable battery for propulsion, with no internal combustion engine. Benchmarking – Measuring and assessing specific criteria to compare the performance of products, services or organisations. These criteria may be financial, environmental, fuel-consumption, servicelevel or user-feedback based. Benefit in kind (BiK) – This is a tax levied on employees who are provided with a company vehicle for personal use. It is currently based on the vehicle's value and emissions. Biofuels – Any fuel artificially manufactured from organic sources, including ethanol, biodiesel or other liquid fuels made from crops such as corn or sugarcane. Business mileage – The number of miles a vehicle is driven solely for business-related purposes. CCS (Combined Charging System) – A fastcharging standard for electric vehicles that integrates both AC (alternating current) and DC (direct current) charging into a single connector. CHAdeMO charging – A fast-charging protocol used for electric vehicles that enables quick charging by delivering high-voltage direct current (DC) to the battery, reducing charging time. Cost-benefit analysis – A systematic process used to evaluate potential benefits and costs.

DC motor (Direct Current) – In an EV, DC motors are considered a simpler and cheaper option than AC motors, with cheaper control systems and better compatibility with charging infrastructure. Disposal policy – An organisation’s strategy for how it disposes of vehicles it no longer needs. It typically includes a depreciation and damage assessment, transportation to a disposal site; cancelling insurance and claiming back unused road tax; plus any preparation for sale, and auction fees. Domestic hours – The maximum number of hours a professional driver can operate vehicles in any given period on UK roads. The limits can be found on the www.gov.uk website. Driver’s handbook – Vehicle operators should be provided with a handbook that contains all the information necessary to operate a vehicle safely and effectively. This is often supplemented with operator training. Driver licence checks – Online checks that reveal a vehicle operator’s driving history. Used for driver verification, insurance compliance and assessing driver suitability. (See Driver Services section) Driver records – The essential information an organisation must hold about its drivers. Early termination charges – The fees incurred if a lease vehicle contract is cancelled before the agreed end date and the vehicle returned early. Electric vehicle incentives – Government incentives to promote the adoption of EVs. Electric vehicle supply equipment (EVSE) – The equipment, including charging stations and cables, used to connect an EV to an electricity source. Electronic Logging Device (ELD) – A vehicle-based device that records a driver's hours at the wheel. Used to ensure compliance with safety regulations. Energy management – Strategies and software used to optimise the charging and energy consumption of EVs within a fleet. EV – Electric vehicle. A motorised vehicle powered by battery or hybrid-electric-powered propulsion. Excess mileage charges – The fees incurred if, on its return, a lease or rental vehicle has exceeded the mileage agreed in the contract.

Fleet asset register – A comprehensive database that records and tracks essential information about all vehicles and equipment within a company's fleet. This can include vehicle details, maintenance history and ownership data. Fleet maintenance records – This data details any inspections and work undertaken on a fleet vehicle, including servicing, safety inspections, accident damage, vehicle faults and any repairs carried out. It helps fleet managers to minimise costs, maintain warranties and even to defend legal actions. Fuel management programme A well-implemented fuel management programme can reduce a fleet’s fuel consumption and cost. A programme may include elements such as data collection, driver training and a review of fuel-suppliers. Grey fleet – Employee-owned vehicles used for company business. Gross Vehicle Weight (GVW) –The total weight of a vehicle, including its kerbweight (unloaded weight) and any passengers, cargo, and accessories. It is a critical parameter for vehicle safety, performance and compliance with weight regulations.

Kerbweight – The weight of a vehicle when fully equipped, but without passengers and not loaded with any cargo. It includes all essential fluids and a full fuel tank. Key management – The systems used to log access to vehicle keys and keep spare keys secure. It also ensures that only drivers with appropriate training are given access to certain vehicles. Kilowatt-hour (kWh) – A unit of measurement for electric energy storage and charging, often used to describe the capacity of an EV's battery. Lease agreement – A contract that allows a company to use a vehicle for a specified period in exchange for regular payments. The company does not own the vehicle and does not have to fund the initial purchase. LPG-powered vehicles – LPG vehicles use Liquified Petroleum Gas, an alternative fuel. LPG is usually 40 to 50 percent cheaper than petrol and diesel. However, conversions can be expensive and LPG fuel consumption is higher.

Home charging – Charging an EV at a residential location. Best utilised when the EV can be parked on a driveway or private parking bay.

Maintenance contract – An agreement between a fleet owner and a maintenance provider to deliver an approved schedule of maintenance for each vehicle. This maintenance is usually provided as part of the fixed monthly charge for any vehicle that is hired or leased.

HOS (Hours of service) compliance – Adherence to regulations governing the number of hours a commercial driver can work and drive.

Maintenance schedule – A timetable to deliver vehicle inspections, servicing, maintenance and repairs, to ensure a fleet's ongoing effectiveness.

Hybrid vehicles – Hybrid vehicles combine two propulsion methods, usually a petrol engine and electric motor(s).

Maintenance service intervals – The length of time between vehicle inspections and services.

Hydrogen power (fuel cell) – Still in development, hydrogen-fuel-cell vehicles, use hydrogen gas stored in tanks to generate electricity through a chemical process. This electricity powers the vehicle, and the primary emission from these vehicles is water vapour. Hydrogen power (ICE engine) – Still in development, hydrogen-powered, internalcombustion-engined vehicles use hydrogen gas as a fuel source in a traditional internal combustion engine. Idle time – The amount of time a vehicle's engine is running while the vehicle is not in motion. In-house maintenance – When SMR work on business vehicles is carried out by the company’s own maintenance department, instead of being outsourced to a contractor. Journey planning – The process of optimising routes and scheduling to maximise efficiency and minimise travel time. Important when driving EVs.

Non-revenue vehicles – Vehicles used for administrative or support purposes that do not directly generate income for the company. O Licence (Operator's licence) – This licence is a legal requirement for businesses or individuals who operate goods vehicles over a certain weight (usually 3.5 tonnes) for hire or reward. It ensures compliance with vehicle maintenance, safety and driver management regulations. Optimum replacement time – The time in a vehicle’s lifecycle when the costs of retention outweigh the benefits of keeping it, and the vehicle should be replaced. Over-specified fleet – A vehicle or fleet is overspecified when it has unnecessary features. This is usually a result of inefficient procurement and can increase purchase, running and maintenance costs. Optimal vehicle specification is crucial in running an efficient fleet. Personal use – The use of a business vehicle for non-business-related activities.

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100 Trusted Brands in Fleet PG9 – PG9 certificates are typically issued by a Vehicle Operator Services Agency (VOSA) vehicle examiner for defects that render a vehicle unsafe or degrade its roadworthiness. A PG9 prohibits the use of the vehicle until the defects are remedied.

ULEZ (Ultra-low emissions zone) – A geographical area, usually within a city, where vehicles must meet emissions standards to enter and operate. Often, higher-emission vehicles can enter the ULEZ, but are subjected to a charge.

Plug-in hybrid (PHEV) – A hybrid vehicle that features both an internal combustion engine and a rechargeable battery.

Utilisation rate – The percentage of time a vehicle is in use compared to the total available time, used to assess fleet efficiency.

Predictive maintenance – Using data analysis to predict when vehicle maintenance will be needed to minimise downtime and repair costs.

Vehicle downtime – The period that a vehicle is unavailable, often due to SMR requirements. This is minimised in effective fleets.

Public charging – Charging an EV at commercial charging stations located in public areas.

Vehicle excise duty (VED) – An annual vehicle tax based on fuel type and CO2 emissions.

Qualifying vehicles – Vehicles that meet criteria for tax incentives, rebates or emissions standards.

Vehicle rotation – The moving of vehicles around a fleet to offset and equalise their mileages.

Regenerative braking – A system that recovers energy during braking and deceleration, converting it into electricity to recharge the battery.

Vehicle trackers – Electronic devices attached to vehicles to monitor key data including, location, speed and driving behaviours.

Replacement policy – The agreement for renewing you fleet vehicles, usually based on age or mileage.

Vehicle utilisation – The amount of time a vehicle is used, as a proportion of the time it is available. Effective fleets maximise their utilisation ratios.

Residual value – The resale value remaining in a vehicle, at the point it is removed from a fleet. Route optimisation – The process of finding the most efficient routes for vehicles, to minimise travel time and fuel consumption. Speed limiters – Some commercial vehicles, registered since 1 January 2005, must be fitted with a speed limiter to restrict their maximum speed to 56mph for goods vehicles and 62mph for buses. Spot hire – Short-term hire of a vehicle to fill temporary gaps in fleet requirements. For example, to cover increased seasonal demand. Tachographs – These devices record the driving time, rest periods and other work-related data of drivers in commercial vehicles, to ensure compliance with regulations. Tendering - A tender process invites bids from suppliers to provide a product or service. Telematics – The technology that combines telecommunications and informatics to send and receive data about a vehicle's performance location, battery status and charging history, etc. Total cost of ownership (TCO) – The total cost of owning and operating a vehicle over its entire lifespan, including purchase price and depreciation.

Warranty management – The management of vehicle warranties, including tracking warranty expiration dates and handling warranty claims. Watt-Hour per mile (Wh/mi) – A measure of an EV's energy consumption, indicating how many watt-hours it requires to travel one mile. Whole-life cost – The total cost of owning a vehicle during its time on a fleet. This can include: procurement cost, lease cost, depreciation, tax, fuel, maintenance, insurance, disposal value, customisation and early-termination costs. Any residual value may be deducted from these costs. This value is crucial in determining the real cost of running a vehicle. Yield management – Optimising vehicle utilisation to maximise revenue and profitability. Zero-emission vehicle (ZEV) – A vehicle that produces no tailpipe emissions, such as BEVs and hydrogen fuel cell vehicles.

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