3 minute read
TIPS FOR A SUCCESSFUL DELIVERY
by Carlisle
DELIVERY
The ship date of the flooring order will be set in advance. When it comes time to receive your hand
crafted, custom made wide plank floor we will contact you with the details of your delivery.
Please Let Us Know • Many of our clients prefer a delivery appointment, versus an eight-hour delivery window. If your floor is
shipping via Common Carrier, please ask your Wide Plank Specialist or Client Partner about our Time
Keeper delivery services, which guarantee a date and appointment timeframe for your delivery.
• We love to maximize the raw timber into extraordinary lengths in your floor. Average orders will yield
planks up to 12’ long, with some being 14’ or 16’ long! Please let us know if there are any elevators or
length restrictions on your order, and we will cut the planks to required size prior to shipping.
• If you prefer to have the crate(s) dropped at the jobsite intact, instead of hand offloading, please ask
about forklift and flatbed availability.
• Our truck sizes range from 28-53’ long and can weigh upwards of 44,000 LBS. Please let us know if a
truck this size cannot easily access your jobsite, and we will be happy to source a smaller vehicle that can
accommodate your project needs.
We have small box trucks, small flatbed trucks, enclosed trucks, standard size flatbeds, and everything in
between (availability will depend upon your location). Please let us know if there is a certain style that works
best for your project.
• Essentials, Manhattan & Studio Collection flooring will arrived boxed. Essentials will arrive with approximately 30 boxes per standard pallet; Manhattan and Studio will arrive with approximately 40 boxes per standard pallet. You will need wire cutters or a box opener to open the boxes.
Getting Ready
• You will receive the freight carrier and tracking information, if available, at the time of shipment.
• Carlisle will provide you with an estimated timeframe for transit. All shipments are subject to inclement
weather delays, traffic congestion, shipment consolidation, and multiple stops along the route, which
may affect your final delivery date or time.
• Your flooring will arrive in custom-built crates, each measuring approximately 192" L x 44" W x 30" H;
each crate can hold as much as 1,200 SF and weigh as much as 4,200 LBS.
• We generally do not recommend delivery in heavy rain. We would prefer to reschedule your delivery
appointment to better weather to ensure the best delivery experience possible. If you do experience light
rain showers or snow flurries you may offload the boards with the back of the planks facing up and wipe
the back of the boards with a white cloth. If you do choose to accept delivery during heavy rain, your
boards may absorb more moisture and could risk cupping or crowning as a result.
When it Arrives • Sign the freight carrier’s Bill of Lading only if you have received everything listed. Though it is very rare,
damages may occur during shipment and must be documented on the Bill of Lading.
• You will need tin snips and a crowbar to disassemble the crates, and gloves to handle the planks.
• Delivery is a great time to review the spectacular planks you have just received. We recommend sorting
as you unload and stacking the most striking planks, which you will want to be highlighted, front and
center in a room, separate from the shorter boards you will likely reserve to start or finish a run.
• The driver is not insured to enter the buildings so it will be most helpful to have additional hands to assist
with the breakdown of the crates and transportation of the planks into the buildings. Most of our clients
partner with their contractor or installer to manage the unloading and review the planks.
• You will be responsible to dispose of the lumber wrap and crating materials used to package your floor.
This may include, but is not limited to, pallets, strapping, foam, and lumber wrap.
