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NEWS
Bikes used by officers of the Metropolitan Police Department parked outside a Panera Bread in Downtown D.C. PHOTO BY GORDON CHAFFIN
DC program sending 911 mental health calls to social workers to continue, expand from 2% of calls BY ELLIOT WILLIAMS @ecwilliams30
This article was originally published on Nov. 12, 2021. D.C. is extending a pilot program that calls on the Office of Unified Communications to dispatch less police and more social workers for 911 calls involving mental health emergencies. Bloomberg CityLab first reported news of the program’s extension. During the first phase of the program, which Mayor Muriel Bowser announced in May, just over 2% of the behavioral health calls the OUC receives have been directed to the team responsible for the pilot, per CityLab. Cleo Subido, interim director of OUC, told the outlet the city is hiring more social workers for the next phases of the program and will possibly quadruple its capacity for behavioral health calls. In a third phase of the program, Subido says the goal is to have a third of all mental health calls get directed to this dedicated team. OUC did not immediately respond to a request for comment about the expansion, but confirmed CityLab’s reporting in a tweet. The program was pitched in the wake of George Floyd’s killing at the hands of Minneapolis police officer Derek Chauvin, after which the D.C. Council appointed a 20-person D.C. Police Reform Commission. The group called for social workers to respond to more
911 calls. Nearby Montgomery County, Maryland, has also started expanding its behavioral health response to emergency calls. The intention is to reduce violent interactions between officers and civilians. Subido told The Washington Post in the spring that the city wanted to prevent escalating incidents into “something more of an event by sending a uniformed officer there if they are not needed.” Th e p r o g r a m expands on B o w s e r ’s R i g h t Care, Right Now initiative, which sends registered nurses to some 911 calls. The newer pilot, however, required D.C.’s contracted dispatch technology provider, Hexagon, to update OUC’s response technology. A Hexagon manager told CityLab the expansion wouldn’t cost much, however, and that the
program could potentially save D.C. money by allowing Metropolitan Police officers to continue their patrol without responding to mental health emergencies. “The sooner we can identify what a person needs — whether that is an ambulance, a doctor ’s appointment, or in this case, a visit from a behavioral health expert, the sooner we can help them,” Bowser said with the launch of the pilot. “That’s what this is about: making sure we get Washingtonians the help they need when they call us.” An October 2021 report from the Office of D.C. Auditor found D.C.’s Office of Unified Communications — which handles 911 calls — frequently miscommunicates caller locations and response times are worse in D.C.’s lowestincome areas.
An October 2021 report from the Office of D.C. Auditor found D.C.’s Office of Unified Communications — which handles 911 calls — frequently miscommunicates caller locations and response times are worse in D.C.’s lowest-income areas.
