Ask Abbey

How do I submit an issue or concern to the township?

Do you need to report a pothole, a missed recycling pickup or other concern? You can submit an issue 24/7 by visiting Request Tracker on the South Fayette Township website.

Visit the Website

When you visit our website at southfayettepa.com, you’ll find an icon on the homepage that says, “Report an Issue.” This will take you directly to our Request Tracker system, where you can report your concern.

Alternatively, you can type southfayettepa. com/request into your web browser.

Sign In

If you already have a township website account, provide your email address and password.

If you do not have an account, you can easily set one up by selecting “Login” in the upper right-hand corner, then clicking “Sign up.”

Choose a Category

Once you’re logged in, you’ll find a range of categories to choose from.

For example, you can report a pothole under the “Roads” category. You can report a missed recycling pickup under "Trash/Recycling Issue."

Let's say you select the “Pothole” category. You then will be directed to a new page, where you will fill in a brief description of the problem, the location of the pothole, a picture (if you have one) and your contact information. Click "Submit."

Stay Updated

After submitting your request, you’ll receive an email confirmation, and your concern will go directly to the appropriate department. If it's a trash or recycling issue, it also will forward automatically to WM (Waste Management).

Rest assured, our township staff will respond to your concern in a prompt and timely manner, and you’ll receive updates from Request Tracker via email along the way.

This is a great way to track your request and even submit additional information if necessary.

Questions?

As always, if you do not have access to the internet or prefer to speak with someone, you can call our office at 412-221-8700 during regular business hours, Monday–Friday, 8 a.m. to 4 p.m.