How Phorest Software Supports Skin Clinics Behind the Scenes

In the world of beauty and aesthetics, where results, relationships, and reputation matter deeply, having the right salon software is more than a back-end convenience, it’s a business essential. Whether you’re running a multi-room clinic in a regional town or launching a boutique skin studio in the heart of the Gold Coast, technology can either hold you back or help you thrive.

That’s why more and more clinic owners are turning to Phorest. Designed specifically for salons, spas, and skin clinics, the platform goes beyond bookings and POS to offer powerful client engagement tools, automated marketing, business support, and a level of care that feels genuinely human.

MANY FACES AESTHETICS @manyfacesaesthetics

Owner: Ainslie Lidstone
 With Phorest Since: 2018

Located in regional Victoria, Many Faces Aesthetics has proudly served its local community for more than 13 years. Founded by Ainslie Lidstone, the clinic is known for its results-driven approach to skin, offering advanced treatments, customised facials, and targeted skincare solutions in a warm and professional setting.

More than a skin clinic, Many Faces is a space where clients are supported throughout their journey. Ainslie combines over a decade of clinical expertise with genuine care, believing that radiant, healthy skin should feel just as good as it looks.

Why did you ultimately choose Phorest over other software options?

We were looking for a system that aligned with our focus on personalised care and operational excellence. Phorest stood out with its complete suite of features designed specifically for salons and clinics. The intuitive interface, robust client management tools, and integrated marketing capabilities gave us confidence that it would support both our growth and our clients’ experience.

What feels different about working with Phorest compared to other companies you’ve worked with?

It’s been such a refreshing change. The Phorest team genuinely cares and understands the beauty industry. Their support is both professional and personal. We’ve felt so valued throughout the journey; the engagement and responsiveness exceeded our expectations.

Are there any Phorest features that have made a real impact in your clinic?

Absolutely, marketing is the standout. Nothing compares to Phorest’s marketing tools. It’s made a huge difference, especially with Google reviews. Clients can leave feedback so seamlessly, and the integration is effortless but incredibly effective. The platform is easy to navigate, and what I love most is that the team really listens to feedback and regularly updates the software based on what users actually need. That level of responsiveness is rare.

How would you describe your communication experience with the Phorest team?

Exceptional. From onboarding right through to now, the communication has been consistent and clear. They’re proactive, helpful, and always willing to make sure our needs are met. The regular Grow Meetings I have with Jess keep me updated and ensure I’m using the platform to its full potential. I genuinely feel seen, heard, and supported.

E’AESTHETICS SKIN

@e.aestheticsskin

Owner: Eliza McArlein
 With Phorest Since: 2024

Based in Bundall on the Gold Coast, E’Aesthetics Skin is the vision of dermal therapist Eliza McArlein, who opened the clinic in 2024 after more than a decade in skin correction. Eliza holds an Associate Degree in Applied Health Science (Dermal Therapy) and brings both professional expertise and personal insight to her work. Having lived with eczema since childhood, Eliza understands the emotional and physical struggles that come with chronic skin conditions. E’Aesthetics was born from a desire to create a safe, empowering space where people can show up as they are, feel truly cared for, and leave with renewed confidence. Clients are never rushed or treated like just another number, there’s always time to unwind, be heard, and get the skin results they deserve.

Why did you choose Phorest for your clinic?

I was looking for an all-in-one solution, and Phorest offered everything I needed. The support was friendly, I had access to ongoing training, and the business tools were really comprehensive. I’d also heard great things from other salons, which gave me confidence. Features like Ads Manager were a big drawcard, it’s helped my business grow quickly.

How has the support and experience been for you?

Honestly, it’s been amazing. From the very beginning, I could schedule as many Grow Meetings with my Business Advisor, Jess, as I needed. Every time I reached out, no question was ever too small or silly. They always made me feel comfortable and supported, like part of the Phorest Family. The onboarding was smooth, and I received all the training materials to download and refer back to. The Support Team is incredibly helpful, and if something falls outside their role, they’ll make sure someone gets in touch within 24 hours. It’s that kind of care that sets them apart.

What changes have you noticed in your business since using Phorest?

Everything has improved, truly. It’s helped me not only with day-to-day bookings but also with growth. I can now focus on marketing and building a strong client base rather than just managing appointments. It’s been a huge part of my business development.

Which Phorest tools have made the biggest difference for you?

Definitely Ads Manager and email marketing. Everything is integrated, so I don’t have to export or import anything just to reach my clients. I can track my outreach clearly, and it’s made a real impact. Also, those Grow Meetings with Jess, having that one-on-one connection with someone who understands the software and the industry has been so helpful.

From long-standing clinics to newly launched spaces, Phorest continues to prove itself as more than just a software provider, it’s a true partner. For Ainslie and Eliza, it’s not only about streamlined operations and powerful tools, but also about feeling genuinely supported by a team that listens, guides, and evolves with them.

Because in a business built on care, trust, and transformation, having that same level of support behind the scenes makes all the difference.