Terms & Conditions We at Uniworld want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. Please read these pages carefully, as payment of a deposit represents an acceptance of the Uniworld Terms and Conditions.
YOUR TRIP Prices: Prices are per person, based on two people sharing a stateroom or hotel room, and are in US Dollars. Cruise and cruise/tour prices are based on costs, charges, tariffs, rates, taxes, levies and exchange rates as of November 18, 2015. Should the total cruise price increase by more than 10%, passengers will have the right to cancel their cruise or cruise/tour within seven (7) days of notification of the surcharge without penalty. No surcharges in respect of cost or currency fluctuations will be made once payment for the deposit of your cruise or cruise/tour is received. This does not apply to fuel surcharges and any taxes, charges or levies imposed by any government or their agencies. If you have purchased your transatlantic or transpacific air with Uniworld and/or you have purchased a cruise or cruise/tour package with Uniworld that includes air, your entire package price will be guaranteed at time of initial payment. Reservations and Payments: A deposit of at least $300 per person is required within 72 hours of reservation. Payment in full for the airfare booked in conjunction with a Uniworld cruise or cruise/tour is required at time of booking. Upon receipt of full air payment your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. Final payment is due at least ninety (90) days prior to departure. Reservations will be canceled if final payment is not received in a timely manner. Items Not Included in the Published Price: These include, but are not limited to, airfares to and from your destination except where specified; airport/ departure taxes; cost of passport and visas; taxes; excess baggage charges; laundry; phone calls; all items of a personal nature; items not included on regular menus; expenses for additional sightseeing not specified in the itinerary; wine or liquor, unless indicated (please refer to Complimentary Beverage Program); meals not detailed in the itinerary; gratuities; and health, accident, baggage, or travel protection plans. Complimentary Beverage Program: • India: Complimentary local beers and spirits (excludes premium spirits), soft drinks, tea and coffee will be served throughout the cruise. Onboard/ onshore dinners include complimentary red and white house wine, local beers or soft drinks. • China: Complimentary red and white house wine, local beers, and soft drinks will be included at dinner while onboard. Soft drinks and tea are included for lunch and dinner onboard the ships. • Vietnam & Cambodia: Complimentary house wine, local beers and spirits, soft drinks, tea and coffee will be served throughout the cruise. Onboard/ Onshore dinners include complimentary red and white house wine, local beers or soft drinks.
Cancellation Notice Received Before Tour Start Date
Cancellation Charges Per Person
90 days or more 89 – 60 days 59 – 30 days Less than 30 days No Show
$300 nonrefundable deposit 35% of the fare** 50% of the fare** 100% of the fare** 100% of the fare**
** Fare is defined as the cost of any cruise, land, or air element purchased from Uniworld. Port charges are fully refundable if they have been paid prior to cancelling your trip. Cancellation Policy: We hope nothing will come between you and your Uniworld vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as shown in the box above. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel, please see the Travel
90
Protection Plan section of this brochure or visit uniworld.com. The Travel Protection Plan premium is nonrefundable once paid to Uniworld. Revision Fee: A fee of $30 per person, per transaction, will be charged for any passenger name change; cruise date change (within the same calendar year only) or itinerary change made to a reservation after the booking is confirmed unless the change increases the value of the booking. A passenger name change, cruise date change or itinerary change within ninety (90) days of departure will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Cancellation fees (as shown above) will apply. Any revision to a booking may result in the loss of a confirmed airline reservation, change fees (refer to the Air Travel change fees section for details) and increased airfare in addition to any charges levied by the airlines, which will be payable by the Passenger. Gratuities: It is our goal to ensure that the service you receive is as wonderful as the sights you see. Gratuities for the Cruise/Tour Manager and ship staff & crew are not included in the price of your trip. The amount of the gratuity is entirely subject to your satisfaction with your travel experience. Gratuities for the local land experts and drivers during excursions are included.
YOUR FLIGHT Airfare: Uniworld wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the US. Please contact your Travel Professional or Uniworld for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Payment in full for the airfare booked in conjunction with a Uniworld cruise or cruise/tour is required at the time air is booked. Upon receipt of full air payment your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. We may issue your air ticket at any time after you book and pay for your flights in full. Air Travel Change Fees: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a $30 per person change fee (see Revision Fees). This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $75 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value. Airline Cancellations: You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. If you, as the Passenger, choose to cancel your air arrangements eighty-nine (89) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied. If you, as the passenger, cancel your air ninety (90) days or more before departure and your air has been ticketed, you will be responsible for any penalties levied by the airline, which may be up to 100% of the air ticket value. Air Bookings and Restrictions: TSA regulations require us to collect the full first, middle and last name as it appears on your passport or governmentissued ID, as well as date of birth and gender. This information is required before we can book your air. Uniworld is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Uniworld. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights. Uniworld Custom Air Service: To give you even more options and greater flexibility, Uniworld offers customized air reservations. This service is available for $25 per person, plus any applicable increased air costs. Requests must be received in writing, after the reservation is under deposit. Once you have made your deposit, you may make your custom air request by submitting the Custom Vacation Planning Form at uniworld.com. The service fee is non-refundable upon confirmation of the request. Seat Assignments and Special Services: Requests for seat assignments, special meals and special services must be made directly to the airline. Some airfares used by Uniworld are not eligible for frequent flyer mileage. Please inquire with the airline for full details regarding frequent flyer mileage. Airport/Ship Transfers: If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day the cruise or cruise/tour begins, and between the ship/hotel and the airport on the day the cruise or
cruise/tour ends. There may be a waiting period between transfers of 2 hours or more unless private car transfers have been purchased. Private car transfers are only available on the cruise or cruise/tour start/end dates. Making Your Own Flight Arrangements: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise or cruise/tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for late arrivals or missed transfers due to delayed or cancelled flights, for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than forty-five (45) days prior to departure and conform to the Transfer Guidelines in the box below.
TRANSFER GUIDELINES: Flights must arrive/depart within the following time limits:
China Vietnam India Extensions
Arrival
Departure
24 hours 24 hours 24 hours 24 hours
24 24 24 24
hours hours hours hours
Baggage Fees, Baggage and Personal Belongings: Uniworld allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit uniworld.com/baggage). Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage— it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings. A protection plan covering lost, stolen or damaged baggage is available through the Uniworld Travel Protection Plan. Documents: Uniworld will send you a document packet twenty- one (21) to thirty (30) days before your Cruise or Cruise/Tour departure date, provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full. Passport/Visa: A valid passport is required to travel on all Uniworld programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the US Consulate Service for information regarding necessary documentation. Non-US citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Guidelines for US citizens: • For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Entry Permit while on the tour for all guests. In order for us to properly arrange for your Tibet Entry Permit in advance, please email a copy of the photo page of your passport as well as a copy of your China visa to asiadepartment@ uniworld.com no later than forty-five (45) days prior to departure. Please include your name and Uniworld booking number in your email. • For entry to Cambodia, our Tour Manager will take care of obtaining Cambodian visas for each Guest while on the tour. Each Guest will need to provide the Tour Manager with their passport, a passport photo, and $50.00 USD cash per person* while on the tour for this purpose. The Tour Manager will then submit all passports to the Cambodian Immigration Authorities and obtain the visas. For southbound Mekong cruises, this will be done at the Siem Reap Airport. For northbound Mekong cruises, this will be done onboard the Mekong Navigator prior to entering Cambodia. (*subject to change) • A multiple entry visa is required for entry to Vietnam. • A single entry visa is required for entry to India. • A single entry visa is required for entry to China. • A single entry visa is required for entry to Laos.
