6 minute read
Zoomtopia 2020 Recap
Epic Dropbox, PagerDuty, and Announcements Slack directly within the End-to-end encryption Zoom platform . (E2EE) — End-to-end UCaaS enhancements: encryption is now New and enhanced available for free and paid features across the Zoom users around the platform—Zoom Meetings, world . Zoom Phone, and Zoom OnZoom — Zoom Video Webinars . introduced a public beta Customizable SDK — for OnZoom, an online Developers can use our events platform and new customizable SDK to marketplace for paid bring high-quality video, Zoom users who want to audio, chat, and other create, host, and monetize Zoom features directly classes, concerts, or into their custom-built fundraisers via the Zoom apps for Android, iOS, and Meetings platform. web . Zoom Apps — With Zoom Apps, you’ll be able to use your favorite apps like Atlassian, Asana, Box, Zoom Cares — The new philanthropic entity, Zoom Cares, builds on Zoom’s culture of caring with a commitment to making an impact on education, social equity, and climate change .
Epic Stories
Zoomtopia is about celebrating Zoom customers — here are just a few of the special stories users shared:
▶ A New Mexico mother shared how Zoom helped her stay connected to her newborn son during his NICU stay and allows her to schedule virtual therapy sessions to get him the care he needs from home .
▶ When COVID hit, Arizona State University
used Zoom to switch to a remote learning model in a matter of days — and achieved its highest student satisfaction scores .
▶ Citi relies on Zoom to serve customers and give staff the tools they need to work from home during the pandemic .
Epic Sessions
Attendees from around the world joined Zoom for information-packed keynotes, roundtables, and breakouts, which highlighted how Zoom is being used in education, healthcare, financial services, and government; showcased epic technology and unique workspaces; and offered takeaways and tips on how to Zoom better . There are too many to list here, but here’s a sampling of some of the great Zoomtopia 2020 session content! Healthcare Keynote: The Future of Telehealth on the Zoom Platform — Telehealth has risen to the forefront of healthcare during these unprecedented times . Dean Shold from Alameda Health System described how his organization rapidly transitioned to providing telehealth services over Zoom to 150,000 patients in a matter of days . Also shared were important updates coming to Zoom’s platform for healthcare, including a HIPAA-compliant version of Zoom Phone, enhancements to the Waiting Room and Breakout Room features, and the ability to archive written and spoken content in meetings . Education Keynote: The Future of Secondary Education and Fresh Ideas on Keeping K-12 Students Engaged — Education has been a wholly different experience in 2020, which is why enabling educators has been a huge focus for Zoom . Some of the valuable new features that will change how teachers connect with their students, parents, and colleagues include Immersive Scenes, animated reactions, and Zoom Apps . Panelists talked about what they’ve learned teaching virtually during the pandemic and shared resources like Class for Zoom, software built on top of the Zoom platform that puts more class management tools directly into teachers’ hands .
Customer Panel: Why the World’s Leading FinServ Organizations Trust Zoom — When COVID-19 swept across the globe, financial services organizations faced a significant challenge:
How could they maintain the security and privacy of their clients while giving their employees the tools and resources they needed to work remotely? Panelists from Ally, Capital One, and Moody’s Corporation talked about why they chose Zoom to support their organizations’ communications during the pandemic . Government Keynote: Product and Security Vision For State, Local, and Federal US Government —
Zoom for Government was built to meet rigorous government standards and certification processes, including FedRAMP, an authorization program for cloud service providers. With Zoom for Government at the FedRAMP Impact Level 2 moderate since early 2019 and moving to Impact Level 4 authorization in the late fall, federal, state, and local governments as well as the system integrators and contractors who support them can be more assured their communications remains secure exclusively in the U .S .-only data centers . Pushing the Limits of Zoom Rooms: Beyond the Traditional Conference Room — How do you create an epic hybrid classroom that allows active discussion between remote and inperson students? Or turn a complex conference room setup into a simple solution that anyone can use? Zoom Rooms, of course! Panelists shared unique setups at Harvard Business School, which uses three Zoom Rooms systems to create a more equitable learning experience for students at home; Nu Skin, which deployed Zoom Rooms in auditoriums for global company all-hands; and AV integrator Video Conference Gear, which helped Elevations Credit Union create Zoom Rooms for different uses like huddle rooms, executive board rooms, and community facilities . Tips for Mindful Meetings — Did you know that only 8% of meetings have an easily identified purpose, goal, or agenda? That’s way too low! A couple of Zoom partners and customers share best practices for making meetings radically better . One helpful question to ask before scheduling a meeting: “Could this be an email instead?”
CIO Vision: The Future of Work and Where We Go From Here — CIOs discussed predictions on the future of work, evolving view of business continuity, hybrid workspaces, responding to and enabling workers,
and the increased opportunities available to employees when they have flexibility and choice in where and how they Hybrid work . workforces are Epic Events: Advanced the way it’s A/V Production Setups for Zoom — Looking to going to go in elevate your A/V setup the future for community events, live broadcasts, and -Zoom Security other virtual experiences? Paul Richards from and CISO Expert HuddleCamHD showed Panel his sweet livestreaming setup and shared how he combines PTZ, huddle, future,” was one of the and slider cameras with key takeaways from this video production software session . CISOs talked to create high-powered about gaps in their webinars and events. pandemic responses and David Maldow of Let’s Do how they’ll use data to Video showed us how to help drive the decisions do some fun live video for what IT needs to plan editing on the Zoom for a hybrid workforce platform . model, which could Zoom Security and CISO Expert Panel: How involve two sets of IT protocols . Zoom Complements and Learn Anywhere: How the Elevates Your Corporate Arts + Business Schools Security Strategy — Went Online with Zoom “Hybrid workforces are the — Michael Yaffe from the way it’s going to Yale School of Music go in the discussed how Zoom’s HighFidelity Music Mode has improved the quality of sound that’s required for musical lessons, making it possible for students to learn from experts across the globe . Megan Pearse from the Stanford Graduate School of Business shared how Zoom’s collaboration features and Breakout Rooms enable executives to engage in exercises like virtual brainstorming and improv sessions for leadership agility . Government Innovation Experience: Leveraging AI for Critical Video Operations — Experts from Dell Technologies and Digital Harmonic discussed the increased demand for automation and low latency when it comes to streaming video for public safety, including traffic situations, wildfire response, and even military operations. Using machine learning, artificial intelligence, and Zoom, their technology provides informationrich — and in some cases, predictive — video for those who need it right away. (There’s even an earnest “Skynet” reference if you’re familiar with the “Terminator” movie franchise!)
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