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The Cloud Phone Solution
The Cloud Phone Solution, Natively Built For The Zoom Platform
Enterprise Cloud Phone System Enterprise-class features with a modern user experience to streamline voice communications. Centralized management Provision and manage users, monitor call quality and usage data in the Zoom administrator portal . Secure and reliable The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service.
One Unified App For Phone, Video, Meetings, and Chat
Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and
dial-in to a separate conference bridge ▶ Native apps for
Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service
Zoom Phone Global Availability
Global Coverage An ever-expanding footprint of countries to provide local phone numbers . *Countries outside the current native PSTN offering can use the Bring your Own Carrier model to move to Zoom Phone
Consolidate Carriers For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier. Simplified Plans The Zoom Phone Pro Global Select plan allows businesses to select from local numbers and domestic calling in 42 different countries . Bring Your Own Carrier Option to use your current phone service provider to power the Zoom Phone cloud PBX service in virtually any country.
Enterprise Cloud Phone System Capabilities
Intelligent Call Routing + Auto Attendants Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently. Secure HD Voice Enable secure, highdefinition voice experiences for your employees . Out-of-the-box Integrations Improve employee productivity with native integrations to Salesforce . com, Microsoft Office 365, Interoperability with Standards-based Endpoints Preserve a traditional deskphone experience with supported hardware from leading manufacturers . See all the
devices we support and Google G-Suite Voicemail + Call Recording Listen to or view transcribed voicemail messages or recorded phone calls from any PC, deskphone, or mobile device.
Users can quickly transition a Zoom Phone call to a Zoom Meeting with a single touch of a button .
Seamlessly move active calls from desk phone to mobile, to PC/softphone to Zoom Room
Elevate a Zoom Phone call to a full-featured
Zoom Meeting
Eliminate the need to schedule a follow-up meeting Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues .
Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency ▶ IT administrators can track the performance of all calls traversing the network with automatically assigned
Mean Opinion Scores (MOS)
Connect Leading Business Applications with Zoom Phone Integration
Zoom provides native integration to a variety of business applications to enhance your employee and customer engagement experiences . Direct Network Peering Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS . Automatic Call Routing Efficiently route calls from Zoom Phone auto attendants, call queues, and Zoom Phone users to Five9 and Twilio Flex campaigns and queues .
Unlocking the Power of VIdeoFirst Unified Communications
When leading enterprises trust Zoom to deliver their cloud phone solution— there’s no compromise when it comes reliability, usability, and security .
