GEORGE MUNICIPALITY Communications Team wins National Social Media Award

George Municipality has set the benchmark for local government communication, having been recognised as the most active local municipality on social media in South Africa. The accolade was awarded at the South African Local Government Association (SALGA) National Communicators’ Awards, held in Jeffrey’s Bay on 10 February 2025.

Senior Communications Officer Ntobeko Mangqwengqwe accepted the award on behalf of the municipality. A key figure in driving the digital communication strategy, Mangqwengqwe’s leadership has helped transform social media into a tool for meaningful community engagement, transparency, and public participation.

The award reflects the Communications Team’s commitment to delivering timely, relevant, and accessible content. From infrastructure updates and safety alerts to service delivery schedules and event coverage, the team has made social media a vital channel for closing the gap between government and community.

Executive Mayor of George, Ald Jackie von Brandis, praised the team’s professionalism and impact. “This is great servanthood from our team,” said Mayor von Brandis. “Digital and social media allow for fast message delivery and twoway engagement with communities. Excelling in this technique supports the excellent service delivery that George Municipality strives for. We are proud of our Communication Team – well done!”

This recognition comes at a time when municipalities nationwide are under pressure to adopt more transparent, accessible communication models. George Municipality has embraced this shift by embedding digital platforms into its daily operations. The team’s approach prioritises real-time feedback, open dialogue, and public accountability.

In addition to receiving the award, Mangqwengqwe delivered a presentation at the SALGA Communicators’ Forum on crisis communication, referencing George’s experience during the 2024 building collapse on Victoria Street. He detailed the challenges faced and emphasised the importance of swift, coordinated responses.

He highlighted how strong partnerships, private sector collaboration, effective media relations, and ongoing stakeholder engagement were key in managing public communications during the crisis. His insights offered practical guidance for municipalities looking to improve their emergency readiness.

Mangqwengqwe also participated in a panel discussion on strengthening local government crisis communication frameworks. His contributions underscored the role of effective communication in reducing panic, correcting misinformation, and maintaining public trust during emergencies.

This national award marks a major milestone for George Municipality, affirming the impact of its communication strategy and setting an example for others. It honours past achievements while motivating the team to keep innovating in how they inform and serve the public.

As the digital landscape continues to evolve, George Municipality’s Communications Team is well-positioned to lead – ensuring that all residents have access to timely, clear, and responsive information.