Best Practices, Programs, Projects, and Policies
4.6 Personal Safety Best Practices Best practices for personal safety fall into three different categories: 1. Programs; 2. Projects; and 3. Policies, Goals, and Objectives Through research in these categories, examples can be drawn from cities with successful practices when it comes to personal safety.
4.6.1 Programs The following programs have proven to be successful in cities across the country. These programs focus on personal safety of riders and how to appropriately mitigate any issues that may arise.
CAHOOTS (Crisis Assistance Helping Out On The Streets) Programs CAHOOTS is a mobile crisis-intervention program in Eugene, Oregon. The mission of this program is to improve response to mental illness, substance abuse, and homelessness. In a nutshell, instead of police answering Eugene’s non-violent mental health 911 calls, the mental health crisis team answers the calls. One study showed that at least 25% of people killed in police encounters in the U.S. have serious mental illness and CAHOOTS acts as the middleman to mitigates that problem and lower the statistic.
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Homelessness Programs Hub of Hope in Philadelphia is a great example of a successful drop-in center for the unhoused. The center is in a renovated storefront inside the underground rail station in Philadelphia’s downtown. The Hub of Hope program aims to relieve homelessness in the transit area by providing trained social service workers to do client intake on-site to persuade individuals to seek and accept help. In two months, Hub of Hope was able to help place 359 people in shelters, treatments, and other housing options. From their findings, having a center for homelessness near a transit center is an example of good practice. San Francisco also implemented a homelessness outreach team with two full-time workers in downtown transit stations to contact and assist unhoused individuals by connecting them with services, housing, and treatment. During the San Francisco program 75 percent of the unhoused population were connected with services and 25 percent had fully moved out of the transit system. It should be noted that Omnitrans has partnered with the San Bernardino County Health Department’s homelessness outreach program which provides outreach services to unhoused individuals at bus stop to connect them with services.
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