Welcome I need to start my introduction to this, the latest Inspiration Magazine by congratulating all those Mortgage Advisers and Lenders who worked so tirelessly to fulfil so many customer’s dreams of buying a new home, whilst taking advantage of the stamp duty holiday.
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Christopher Tanner CEO
The volume of mortgages written during H1 2021 was truly remarkable and to see so many complete by the 30th June, with such little disruption to a purchaser’s plans, demonstrates the great service advisers were able to offer.
on the Financial Services Industry. Whether its how to identify and work with vulnerable customers, provide fair pricing for Insurance Policies removing the tempting initial pricing structures, or the new Consumer Care consultation paper, which is a fundamental shift in how advice is delivered, we know that there is regulatory change on the way - all intended to strengthen good customer outcomes. Ultimately, the regulator is asking us as an industry to confirm that the way we treat the customer, is the way we would like to be treated ourselves. The answer may be yes and we already do, but that is not necessarily good enough anymore - our new “Data Driven” Regulator is needing us to prove that we do with evidence and results.
themselves, their family or their lifestyle. Consumer Duty tells us that we need to highlight the risks and signpost a solution and for many customers, the phrase “Your Home May be Repossessed should you fail to keep up the mortgage payments secured on it” is not talked about enough. We know protection can be a complicated solution and one that some advisers prefer to ignore, but under the new proposals, they ignore this at their peril. That is one of the reasons why HLP has created HLProtection, a new referral service for advisers who do not want to talk to their customers about Death, Illness and Disability and the impacts on life of them and their family. You can find more information about this service later in the magazine.
In this Magazine, we look at a number of new initiatives by the Regulator as the new team at the top of the FCA make their mark
We do know that a poor customer outcome is one where the Customer has been left with a big debt and had no discussion about protecting
In addition, there is the green agenda. With the Government identifying housing as one of the key target areas to control climate
