Master Chart
PROGRAMS, DEFINED BY FORMER, CURRENT & FUTURE STATE PROGRAM
FORMER STATE
CURRENT STATE
DATA
Singular data sources and repositories with singular purposes. Heavily silo’d in disparate platforms with little correlation. Value not yet realized.
Data analysis and correlation begins to create large data databases and repositories.
EMPLOYEE DATA
Physical data stored on-site.
Mix of physical and digital storage. Employee on-boarding/training not fully digitized.
CUSTOMER DATA
Little effort to capture customer data outside of cc data and mag stripe.
Email capture for marketing efforts is common, physical address for snail mail has reduced but still in biz models. Customer buying habits and mobile device connections are ramping.
BRAND DATA
Little visibility by brand into franchisee health, employee mgt, and performance.
Data driven programs are starting to be implemented by brands in order to review and support their franchisees. Brand marketing programs are built and optimized per data driven by franchisees.
THIRD-PARTY DATA
Siloed independent collection
Data collection is ubiquitous, but is not being harnessed effectively. It is also a regulatory minefield to collect data unnecessarily as well as an additional, significant risk.
ENDPOINT SECURITY
Cost driven point products. Endpoint Security - AV and standard EPP platforms. The lowest common denominator of security capabilities, if not the only security capabilities at many companies.
Consolidated & centralized security functions. Legacy SIEM, AV moves to EPP + EDR platform. Automation becomes one of the few ways to combat a lack of resources and immediate responses. SMBs still implementing cost driven security products rather than capabilities focused decisions.
REMOTE CONNECTIVITY
Physical Access, Remote Desktop, 3rd party Remote Access Software (RAS), VPN. POS and non-POS services co-mingle on a single system.
Secure adaptive VPN connectivity with robust logging and auditing capabilities. Direct application access removes many requirements to interact directly with the store.
SUPPORT (CONT’D)
RESTAURANT TECHNOLOGY NETWORK
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