FOCUS | CSIA Quarterly - September 2021

Page 8

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CSIA FOCUS

Marisa Marconi National Manager Business Direct Westpac Banking Corporation

Delivering top-tier customer service

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Navigating a changed industry

4min
pages 12-13

Maximizing your digital workforce

5min
pages 19-21

The case for merging customer and employee experience

3min
pages 16-18

A-ttuned to a flexible workplace

4min
pages 14-15

Delivering top-tier customer service

5min
pages 8-11
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