CUSTOMER SERVICE – HOTEL OF THE MONTH
GOING ABOVE AND BEYOND Famous for their ‘Black Book’ curated by their concierge team, we share London’s The Ned as our Hotel of the Month as they pave the way for making a lasting impression through the use of their exquisite customer service.
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he Ned is a 250-bedroom hotel with ten restaurants, a spa, gym and members’ club. Hotel Manager at The Ned, Jessica Tapfar, said: “We keep our target audience engaged by continuing to adapt. Since opening in 2017 we’ve changed the restaurant offering, moved the spa down a floor and opened two new bars. Even during the lockdown, we opened a new jazz and cabaret bar called The Parlour.” The team is continuously to keep up with the demands of consumers. In a time where guests are relying on venues to suggest places to visit during their stay, concierge is a huge focus
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for The Ned, and the team are dedicated to giving visitors the best personalised experience possible. The staff pride themselves on taking the time to speak to guests and find out what interests them. This way they can give tailored recommendations – from personalised tours of hotels around the city to niche restaurant bookings. “Our staff take the time to get to know London’s hidden gems so they can recommend places many visitors won’t have heard of or discovered themselves. “Everyone in the building is here for one common goalto look after our guests and members.” Added Jessica. So, what is it that makes The Ned stand out in such
