Planning for the year ahead by Geoff Mutton
The lifting of COVID lockdowns may have come at the right time for many businesses, but there is no denying that for most, 2021 will go down as an extremely tough year. Hopefully, the end-of-year rush might make up for some of the year’s losses. The end of any year is such an important time for the auto repair industry, allowing owners and staff to switch off from work, catch up with family and recharge the batteries. The end of the year is also a time of reflection on the wins and losses of the past year, and is the right time to plan for the year ahead. This planning doesn’t need to be a complex 20-page business plan. It can be as simple as sitting down for a couple of hours with pen and paper and evaluating your business. Write down all your thoughts and ideas. If you don't write them down, they will remain just a thought, and thoughts are too easily forgotten. Here’s a list of subjects to get you started.
Human resources
Ask yourself these questions: • What training might you and your staff need? • Are there tasks or services that only the owner can perform? • If business expansion or diversification is on your agenda, what training will be needed? • Are any staff members underperforming?
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