26
SKILLS
NEW RTO MANAGEMENT TEAM ON THE BLOCK!
THE MTA’S REGISTERED TRAINING ORGANISATION (RTO) HAS BEEN EVOLVING QUICKLY THIS YEAR, WITH A NEW MANAGEMENT TEAM DEDICATED TO CUSTOMER SERVICE AND CONTINUOUS IMPROVEMENT.
(L-R) Jodi Ryan, Emma Horbury, Alana Sparrow and Victoria Griffith.
Leading this new team and stepping into the newly created role of General Manager Automotive Skills Development, Alana Sparrow has a vision of creating meaningful change in the MTA’s RTO. Alana said, “My approach is about prioritising customer service for apprentices, hosts and employers and also ensuring that we provide uncompromising quality in the training we deliver.” “Everyone will notice an increase in the frequency and accuracy of the communication they receive, as well as more requests for feedback – I am very eager to hear from everyone associated with our training about what we are doing well and what we can improve.” “Our RTO also needs to be training in the technology of the future. We need to ensure that we have qualified technicians ready to go as that technology is adopted by industry. Shortly, our apprentices, hosts and employers will
mtasant.com.au
see more offerings from the MTA’s RTO to train and equip them for the automotive industry of the future.” Expanding on the MTA’s evolving training, Alana said, “2021 sees the introduction of the new AUR20 training package. This means that all of the apprentices currently training with us (as at 1 July 2021), and any new ones who start, will be taught a different curriculum than the current one. Updating the material and assessments is no small task, but the challenge has also provided us with an opportunity to improve the overall student experience.” The updating of the MTA’s training packages requires a strong focus on compliance and this is where the RTO’s new Quality and Compliance Manager, Jodi Ryan, steps in. Jodi said, “Our compliance focus will see the MTA develop best practice training and assessment resources to support the next generation of automotive specialists.”
BACK TO CONTENTS
