COVER STORY
Forging Connections Rob Cutler
R
eflecting on my career with the Land Title and Survey Authority of British Columbia (LTSA), I’m reminded of the adage that “plans are useless, but planning is indispensable.” I never planned to pursue a career in land administration but, for over a decade, I’ve been committed to achieving the LTSA’s vision of a real property market that is trusted and transparent. The work has been immensely gratifying as is the opportunity now to make a greater customer impact in my current role as Vice President of Business Innovation and Chief Product Officer with LTSA.
What motivates me now, and always has, is connecting with people—including colleagues, customers, and friends. For me, business is not just about making transactions but about connecting with people to imagine new possibilities and build remarkable solutions. I’m sure many BC Notaries can relate—the work we do isn’t just about completing a transaction or submitting an application; rather, it’s about the people involved, the advice we can offer, and how we can collaborate together with one another to make our work easier and more interesting.
You know, for many years I have been involved in choral We are continually listening singing, and one of the things to the feedback of customers I value most about singing and stakeholders through a number in a group is being involved in something bigger than just of initiatives including advisory myself—the collective musical I joined LTSA in 2008 committees, workshops, result is greater than what we as Vice President of Human and customer surveys. could each accomplish alone. Resources, shortly after the I am not a soloist, nor am I a organization was created one-man show with the work as a statutory authority I do at LTSA; I am part of a by the Province in 2005. At the time, LTSA had team. That sense of connection and collaboration a solid operating model but needed to evolve the with others is something I really appreciate, both in my business to achieve its mandate, meet government work and personal life. expectations, and ensure long-term sustainability. What attracted me to the work was the ability to influence change in a business at the initial stages of digital transformation. Over the years that followed, we brought together an extraordinary group of people who have worked tirelessly to improve and modernize our systems and operations.
Volume 30, Number 3, Winter 2021
Collaboration with our customers and bringing different voices to the table is also of paramount importance to LTSA. We are continually listening to the feedback of customers and stakeholders through a number of initiatives including advisory committees, workshops, and customer surveys.
The Scrivener | www.bcnotaryassociation.ca
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